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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
____________________________________
FORM 8-K
____________________________________
CURRENT REPORT
Pursuant to Section 13 or 15(d) of
The Securities Exchange Act of 1934

April 25, 2024
Date of Report (Date of earliest event reported)
____________________________________
CAPITAL ONE FINANCIAL CORPORATION
(Exact name of registrant as specified in its charter)
____________________________________
Delaware001-1330054-1719854
(State or other jurisdiction of incorporation)(Commission File Number)(IRS Employer Identification No.)
1680 Capital One Drive,
McLean,Virginia 22102
(Address of principal executive offices) (Zip Code)
Registrant’s telephone number, including area code: (703720-1000
(Not applicable)
(Former name or former address, if changed since last report)
____________________________________
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):
    Written communications pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
    Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
    Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
    Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))

Securities registered pursuant to Section 12(b) of the Act:
Title of Each ClassTrading Symbol(s)Name of Each Exchange on Which Registered
Common Stock (par value $.01 per share)COF
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series ICOF PRI
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series JCOF PRJ
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series KCOF PRK
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series LCOF PRL
New York Stock Exchange
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series NCOF PRN
New York Stock Exchange
0.800% Senior Notes Due 2024COF24
New York Stock Exchange
1.650% Senior Notes Due 2029COF29
New York Stock Exchange
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company    
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.






Item 2.02 Results of Operations and Financial Condition.

On April 25, 2024, Capital One Financial Corporation (the “Company”) issued a press release announcing its financial results for the first quarter ended March 31, 2024. Copies of the Company’s press release and financial supplement are attached and furnished herewith as Exhibits 99.1 and 99.2 to this Form 8-K and are incorporated herein by reference.

Note: Information in this report (including Exhibits 99.1 and 99.2) furnished pursuant to Item 2.02 shall not be deemed to be “filed” for the purposes of Section 18 of the Securities Exchange Act of 1934 or otherwise subject to the liabilities of that Section. 
1





Item 9.01 Financial Statements and Exhibits.

(d) Exhibits.
Exhibit No.Description
99.1
99.2
104The cover page from this Current Report on Form 8-K, formatted in Inline XBRL

Earnings Conference Call Webcast Information.

The Company will hold an earnings conference call on April 25, 2024 at 5:00 PM Eastern Time. The conference call will be accessible through live webcast. Interested investors and other individuals can access the webcast via the Company’s home page (www.capitalone.com). Under “About,” choose “Investors” to access the Investor Center and view and/or download the earnings press release, the financial supplement, including a reconciliation of non-GAAP financial measures, and the earnings release presentation. A replay of the webcast will be archived on the Company’s website through May 9, 2024 at 5:00 PM Eastern Time.
2





SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the Company has duly caused this Current Report on Form 8-K to be signed on its behalf by the undersigned hereunto duly authorized.
CAPITAL ONE FINANCIAL CORPORATION
Date: April 25, 2024
By:/s/ TIMOTHY P. GOLDEN
Timothy P. Golden
SVP, Controller and Principal Accounting Officer

3
Document

Exhibit 99.1
News Release
https://cdn.kscope.io/a5d47f59a2d2dd14429fc41576776424-earningsslidesvfinal1b58aa.jpg
Contacts:
Investor RelationsMedia Relations
Jeff NorrisDanielle DietzSie Soheili
jeff.norris@capitalone.comdanielle.dietz@capitalone.comsie.soheili@capitalone.com

FOR IMMEDIATE RELEASE: April 25, 2024
Capital One Reports First Quarter 2024 Net Income of $1.3 billion,
or $3.13 per share
Net of adjusting items, First Quarter 2024 Net Income of $3.21 per share(1)
McLean, Va. (April 25, 2024) – Capital One Financial Corporation (NYSE: COF) today announced net income for the first quarter of 2024 of $1.3 billion, or $3.13 per diluted common share, compared with net income of $706 million, or $1.67 per diluted common share in the fourth quarter of 2023, and with net income of $960 million, or $2.31 per diluted common share in the first quarter of 2023. Adjusted net income(1) for the first quarter of 2024 was $3.21 per diluted common share.
“First quarter results continue to show top-line growth, stabilizing consumer credit, and balance sheet strength,” said Richard Fairbank, Founder, Chairman, and Chief Executive Officer “And in the quarter, we announced our definitive agreement to acquire Discover. The acquisition of Discover is a singular opportunity that creates a consumer banking and global payments platform with the capabilities, technology, brands, and customer franchise to create significant value for merchants, consumers, small businesses and shareholders."
The quarter included the following adjusting item:
(Dollars in millions, except per share data)Pre-Tax
Impact
After-Tax Diluted EPS
Impact
FDIC special assessment $42 $0.08 
All comparisons below are for the first quarter of 2024 compared with the fourth quarter of 2023 unless otherwise noted.
First Quarter 2024 Income Statement Summary:
Total net revenue decreased 1 percent to $9.4 billion.
Total non-interest expense decreased 10 percent to $5.1 billion:
19 percent decrease in marketing.
8 percent decrease in operating expenses.
Pre-provision earnings(2) increased 13 percent to $4.3 billion.
Provision for credit losses decreased $174 million to $2.7 billion:
Net charge-offs of $2.6 billion.


Capital One First Quarter 2024 Earnings
Page 2

$91 million loan reserve build.
(1)Amounts excluding adjusting items are non-GAAP measures that we believe help investors and users of our financial information understand the effect of adjusting items on our selected reported results and provide alternate measurements of our performance, both in the current period and across periods. See Table 15 in Exhibit 99.2 for a reconciliation of our selected reported results to these non-GAAP measures
(2)Pre-provision earnings is calculated based on the sum of net interest income and non-interest income, less non-interest expense for the period. Management believes that this financial metric is useful in enabling investors and others to assess the Company’s ability to generate income to cover credit losses through a credit cycle, which can vary significantly between periods.



Capital One First Quarter 2024 Earnings
Page 2
Net interest margin of 6.69 percent, a decrease of 4 basis points.
Efficiency ratio of 54.64 percent.
Adjusted efficiency ratio(1) of 54.19 percent.
Operating efficiency ratio of 43.89 percent.
Adjusted operating efficiency ratio(1) of 43.45 percent.
First Quarter 2024 Balance Sheet Summary:
Common equity Tier 1 capital ratio(3) under Basel III Standardized Approach of 13.1 percent at March 31, 2024.
Period-end loans held for investment in the quarter decreased $5.3 billion, or 2 percent, to $315.2 billion.
Credit Card period-end loans decreased $4.0 billion, or 3 percent, to $150.6 billion.
Domestic Card period-end loans decreased $3.8 billion, or 3 percent, to $143.9 billion.
Consumer Banking period-end loans decreased $338 million, or less than 1 percent, to $75.1 billion.
Auto period-end loans decreased $274 million, or less than 1 percent, to $73.8 billion.
Commercial Banking period-end loans decreased $1.0 billion, or 1 percent, to $89.5 billion.
Average loans held for investment in the quarter decreased $1.3 billion, or less than 1 percent, to $314.6 billion.
Credit Card average loans increased $1.0 billion, or 1 percent, to $149.6 billion.
Domestic Card average loans increased $775 million, or 1 percent, to $142.9 billion.
Consumer Banking average loans decreased $1.1 billion, or 2 percent, to $75.1 billion.
Auto average loans decreased $1.1 billion, or 1 percent, to $73.8 billion.
Commercial Banking average loans decreased $1.1 billion, or 1 percent, to $89.9 billion.
Period-end total deposits increased $2.6 billion, or 1 percent, to $351.0 billion, while average deposits increased $329 million, or less than 1 percent, to $345.7 billion.
Interest-bearing deposits rate paid increased 6 basis points to 3.53 percent.











Capital One First Quarter 2024 Earnings
Page 3


Earnings Conference Call Webcast Information
The company will hold an earnings conference call on April 25, 2024 at 5:00 PM Eastern Time. The conference call will be accessible through live webcast. Interested investors and other individuals can access the webcast via the company’s home page (www.capitalone.com). Under “About,” choose “Investors” to access the Investor Center and view and/or download the earnings press release, the financial supplement, including a reconciliation of non-GAAP financial measures, and the earnings release presentation. The replay of the webcast will be archived on the company’s website through May 9, 2024 at 5:00 PM Eastern Time.
Forward-Looking Statements
Certain statements in this release may constitute forward-looking statements, which involve a number of risks and uncertainties. Forward-looking statements often use words such as “will,” “anticipate,” “target,” “expect,” “think,” “estimate,” “intend,” “plan,” “goal,” “believe,” “forecast,” “outlook” or other words of similar meaning. Any forward-looking statements made by Capital One or on its behalf speak only as of the date they are made or as of the date indicated, and Capital One does not undertake any obligation to update forward-looking statements as a result of new information, future events or otherwise. Capital One cautions readers that any forward-looking information is not a guarantee of future performance and that actual results could differ materially from those contained in the forward-looking information due to a number of factors. For additional information on factors that could materially influence forward-looking statements included in this earnings press release, see the risk factors set forth under “Part I—Item 1A. Risk Factors” in the Annual Report on Form 10-K for the year ended December 31, 2023 filed with the Securities and Exchange Commission (the “SEC”) and Quarterly Reports on Form 10-Q and Current Reports on Form 8-K filed with the SEC.
About Capital One
Capital One Financial Corporation (www.capitalone.com) is a financial holding company which, along with its subsidiaries, had $351.0 billion in deposits and $481.7 billion in total assets as of March 31, 2024. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches and Cafés located primarily in New York, Louisiana, Texas, Maryland, Virginia and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol “COF” and is included in the S&P 100 index.
###


(1)    This is a non-GAAP measure. We believe non-GAAP measures help investors and users of our financial information understand the effect of adjusting items on our selected reported results and provide alternate measurements of our performance, both in the current period and across periods. See our Financial Supplement, filed as Exhibit 99.2 to our Current Report on From 8-K on April 25, 2024 with the SEC, “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for a reconciliation and additional information on non-GAAP measures.
(2)    Pre-provision earnings is a non-GAAP metric calculated based on total net revenue less non-interest expense for the period. Management believes that this financial metric is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses. See our Financial Supplement, filed as Exhibit 99.2 to our Current Report on From 8-K on April 25, 2024 with the SEC, “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for a reconciliation and additional information on non-GAAP measures.
(3)    Regulatory capital metrics as of March 31, 2024 are preliminary and therefore subject to change.
Document

Exhibit 99.2

Capital One Financial Corporation
Financial Supplement(1)(2)
First Quarter 2024
Table of Contents
Capital One Financial Corporation Consolidated ResultsPage
Business Segment Results
Other
__________
(1)The information contained in this Financial Supplement is preliminary and based on data available at the time of the earnings presentation. Investors should refer to our Quarterly Report on Form 10-Q for the period ended March 31, 2024 once it is filed with the Securities and Exchange Commission.
(2)This Financial Supplement includes non-GAAP measures. We believe these non-GAAP measures are useful to investors and users of our financial information as they provide an alternate measurement of our performance and assist in assessing our capital adequacy and the level of return generated. These non-GAAP measures should not be viewed as a substitute for reported results determined in accordance with generally accepted accounting principles in the U.S. (“GAAP”), nor are they necessarily comparable to non-GAAP measures that may be presented by other companies. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for a reconciliation of any non-GAAP financial measures.



CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 1: Financial Summary—Consolidated     
2024 Q1
(Dollars in millions, except per share data and as noted) 2024202320232023202320232023
Q1Q4Q3Q2Q1Q4Q1
Income Statement
Net interest income$7,488 $7,519 $7,423 $7,113 $7,186 — %
Non-interest income1,914 1,987 1,943 1,899 1,717 (4)%11 
Total net revenue(1)
9,402 9,506 9,366 9,012 8,903 (1)
Provision for credit losses2,683 2,857 2,284 2,490 2,795 (6)(4)
Non-interest expense:
Marketing1,010 1,254 972 886 897 (19)13 
Operating expense4,127 4,463 3,888 3,908 4,048 (8)
Total non-interest expense5,137 5,717 4,860 4,794 4,945 (10)
Income from continuing operations before income taxes1,582 932 2,222 1,728 1,163 70 36 
Income tax provision302 226 432 297 203 34 49 
Net income1,280 706 1,790 1,431 960 81 33 
Dividends and undistributed earnings allocated to participating securities(2)
(23)(10)(28)(23)(16)130 44 
Preferred stock dividends(57)(57)(57)(57)(57)— — 
Net income available to common stockholders$1,200 $639 $1,705 $1,351 $887 88 35 
Common Share Statistics
Basic earnings per common share:(2)
Net income per basic common share$3.14 $1.67 $4.46 $3.53 $2.32 88 %35 %
Diluted earnings per common share:(2)
Net income per diluted common share$3.13 $1.67 $4.45 $3.52 $2.31 87 %35 %
Weighted-average common shares outstanding (in millions):
Basic382.2 381.9 382.5 382.8 382.6 — — 
Diluted383.4 382.8 383.3 383.7 383.8 — — 
Common shares outstanding (period-end, in millions)382.1 380.4 381.0 381.4 382.0 — — 
Dividends declared and paid per common share$0.60 $0.60 $0.60 $0.60 $0.60 — — 
Tangible book value per common share (period-end)(3)
98.67 99.78 87.97 90.07 90.86 (1)%%
1


2024 Q1
(Dollars in millions)2024202320232023202320232023
Q1Q4Q3Q2Q1Q4Q1
Balance Sheet (Period-End)
Loans held for investment$315,154 $320,472 $314,780 $311,323 $308,836 (2)%%
Interest-earning assets453,557 449,701 445,428 441,250 445,166 
Total assets481,720 478,464 471,435 467,800 471,660 
Interest-bearing deposits323,352 320,389 317,217 314,393 318,641 
Total deposits350,969 348,413 346,011 343,705 349,827 — 
Borrowings50,361 49,856 49,247 50,258 48,777 
Common equity52,955 53,244 48,823 49,713 49,807 (1)
Total stockholders’ equity57,801 58,089 53,668 54,559 54,653 — 
Balance Sheet (Average Balances)
Loans held for investment$314,614 $315,890 $312,759 $309,655 $307,756 — %
Interest-earning assets447,803 446,929 443,532 439,139 435,199 — 
Total assets474,995 472,594 469,860 466,652 462,324 %
Interest-bearing deposits318,450 316,808 316,032 313,207 308,788 
Total deposits345,657 345,328 345,013 343,678 340,123 — 
Borrowings50,474 51,070 49,736 48,468 48,016 (1)
Common equity53,152 50,786 50,166 50,511 49,927 
Total stockholders’ equity57,998 55,632 55,012 55,357 54,773 
    
    
2


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 2: Selected Metrics—Consolidated
2024 Q1
(Dollars in millions, except as noted) 2024202320232023202320232023
Q1Q4Q3Q2Q1Q4Q1
Performance Metrics
Net interest income growth (period over period) %%(1)%— ****
Non-interest income growth (period over period)(4)%11 (7)%****
Total net revenue growth (period over period)(1)(2)****
Total net revenue margin(4)
8.40 8.51 8.45 8.21 8.18 (11)bps22 bps
Net interest margin(5)
6.69 6.73 6.69 6.48 6.60 (4)
Return on average assets1.08 0.60 1.52 1.23 0.83 48 25 
Return on average tangible assets(6)
1.11 0.62 1.58 1.27 0.86 49 25 
Return on average common equity(7)
9.03 5.03 13.59 10.70 7.11 400 192 
Return on average tangible common equity(8)
12.67 7.20 19.59 15.30 10.15 547 252 
Efficiency ratio(9)
54.64 60.14 51.89 53.20 55.54 (550)(90)
Operating efficiency ratio(10)
43.89 46.95 41.51 43.36 45.47 (306)(158)
Effective income tax rate for continuing operations 19.1 24.2 19.4 17.2 17.5 (510)160 
Employees (period-end, in thousands)51.3 52.0 54.2 55.6 56.1 (1)%(9)%
Credit Quality Metrics
Allowance for credit losses$15,380$15,296$14,955$14,646$14,3181%7%
Allowance coverage ratio4.88 %4.77 %4.75 %4.70 %4.64 %11 bps24 bps
Net charge-offs$2,616$2,533$1,999$2,185$1,6973%54%
Net charge-off rate(11)
3.33 %3.21 %2.56 %2.82 %2.21 %12 bps112 bps
30+ day performing delinquency rate3.40 3.71 3.42 3.08 2.88 (31)52 
30+ day delinquency rate3.67 3.99 3.71 3.36 3.09 (32)58 
Capital Ratios(12)
Common equity Tier 1 capital
13.1 %12.9 %13.0 %12.7 %12.5 %20 bps60 bps
Tier 1 capital14.4 14.2 14.3 14.0 13.9 20 50 
Total capital16.3 16.0 16.2 16.0 15.9 30 40 
Tier 1 leverage11.3 11.2 11.2 11.0 10.9 10 40 
Tangible common equity (“TCE”)(13)
8.1 8.2 7.3 7.6 7.6 (10)50 
    
 
3


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 3: Consolidated Statements of Income
2024 Q1
(Dollars in millions, except as noted)2024202320232023202320232023
Q1Q4Q3Q2Q1Q4Q1
Interest income:
Loans, including loans held for sale$9,920 $9,934 $9,696 $9,057 $8,723 — 14 %
Investment securities687 669 627 639 615 %12 
Other570 542 550 470 416 37 
Total interest income11,177 11,145 10,873 10,166 9,754 — 15 
Interest expense:
Deposits2,812 2,745 2,611 2,277 1,856 52 
Securitized debt obligations261 263 249 236 211 (1)24 
Senior and subordinated notes606 608 579 528 489 — 24 
Other borrowings10 10 11 12 12 — (17)
Total interest expense3,689 3,626 3,450 3,053 2,568 44 
Net interest income7,488 7,519 7,423 7,113 7,186 — 
Provision for credit losses2,683 2,857 2,284 2,490 2,795 (6)(4)
Net interest income after provision for credit losses4,805 4,662 5,139 4,623 4,391 
Non-interest income:
Interchange fees, net1,145 1,207 1,234 1,213 1,139 (5)
Service charges and other customer-related fees462 424 453 411 379 22 
Net securities gains (losses) (34)— — — **— 
Other307 390 256 275 199 (21)54 
Total non-interest income1,914 1,987 1,943 1,899 1,717 (4)11 
Non-interest expense:
Salaries and associate benefits2,478 2,284 2,274 2,317 2,427 
Occupancy and equipment554 628 518 506 508 (12)
Marketing1,010 1,254 972 886 897 (19)13 
Professional services262 359 295 290 324 (27)(19)
Communications and data processing351 345 344 344 350 — 
Amortization of intangibles19 22 24 22 14 (14)36 
Other463 825 433 429 425 (44)
Total non-interest expense5,137 5,717 4,860 4,794 4,945 (10)
Income from continuing operations before income taxes1,582 932 2,222 1,728 1,163 70 36 
Income tax provision302 226 432 297 203 34 49 
Net income1,280 706 1,790 1,431 960 81 33 
Dividends and undistributed earnings allocated to participating securities(2)
(23)(10)(28)(23)(16)130 44 
Preferred stock dividends(57)(57)(57)(57)(57)— — 
Net income available to common stockholders$1,200 $639 $1,705 $1,351 $887 88 35 
4


2024 Q1
2024202320232023202320232023
Q1Q4Q3Q2Q1Q4Q1
Basic earnings per common share:(2)
Net income per basic common share$3.14 $1.67 $4.46 $3.53 $2.32 88 %35 %
Diluted earnings per common share:(2)
Net income per diluted common share$3.13 $1.67 $4.45 $3.52 $2.31 87 %35 %
Weighted-average common shares outstanding (in millions):
Basic common shares382.2 381.9 382.5 382.8 382.6 — — 
Diluted common shares383.4 382.8 383.3 383.7 383.8 — — 
5


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 4: Consolidated Balance Sheets
2024 Q1
2024202320232023202320232023
(Dollars in millions)Q1Q4Q3Q2Q1Q4Q1
Assets:
Cash and cash equivalents:
Cash and due from banks$4,671 $4,903 $4,620 $3,360 $3,347 (5)%40 %
Interest-bearing deposits and other short-term investments46,357 38,394 40,249 38,236 43,166 21 
Total cash and cash equivalents51,028 43,297 44,869 41,596 46,513 18 10 
Restricted cash for securitization investors474 458 435 452 460 
Securities available for sale78,398 79,117 74,837 78,412 81,925 (1)(4)
Loans held for investment:
Unsecuritized loans held for investment285,577 289,229 284,953 280,933 280,093 (1)
Loans held in consolidated trusts29,577 31,243 29,827 30,390 28,743 (5)
Total loans held for investment315,154 320,472 314,780 311,323 308,836 (2)
Allowance for credit losses(15,380)(15,296)(14,955)(14,646)(14,318)
Net loans held for investment299,774 305,176 299,825 296,677 294,518 (2)
Loans held for sale1,631 854 742 1,211 363 91 **
Premises and equipment, net4,366 4,375 4,378 4,359 4,365 — — 
Interest receivable2,514 2,478 2,469 2,297 2,250 12 
Goodwill15,062 15,065 15,048 15,060 14,779 — 
Other assets28,473 27,644 28,832 27,736 26,487 
Total assets$481,720 $478,464 $471,435 $467,800 $471,660 
6


2024 Q1
2024202320232023202320232023
(Dollars in millions) Q1Q4Q3Q2Q1Q4Q1
Liabilities:
Interest payable$762 $649 $685 $637 $621 17 %23 %
Deposits:
Non-interest-bearing deposits27,617 28,024 28,794 29,312 31,186 (1)(11)
Interest-bearing deposits323,352 320,389 317,217 314,393 318,641 
Total deposits350,969 348,413 346,011 343,705 349,827 — 
Securitized debt obligations17,661 18,043 17,417 17,861 17,813 (2)(1)
Other debt:
Federal funds purchased and securities loaned or sold under agreements to repurchase568 538 522 649 542 
Senior and subordinated notes32,108 31,248 31,283 31,627 30,398 
Other borrowings24 27 25 121 24 (11)— 
Total other debt32,700 31,813 31,830 32,397 30,964 
Other liabilities21,827 21,457 21,824 18,641 17,782 23 
Total liabilities423,919 420,375 417,767 413,241 417,007 
Stockholders’ equity:
Preferred stock0 — — 
Common stock7 — — 
Additional paid-in capital, net35,808 35,541 35,334 35,163 34,952 
Retained earnings61,905 60,945 60,529 59,028 57,898 
Accumulated other comprehensive loss(9,534)(8,268)(12,224)(9,818)(8,540)15 12 
Treasury stock, at cost(30,385)(30,136)(29,978)(29,821)(29,664)
Total stockholders’ equity57,801 58,089 53,668 54,559 54,653 — 
Total liabilities and stockholders’ equity$481,720 $478,464 $471,435 $467,800 $471,660 

7


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 5: Notes to Financial Summary, Selected Metrics and Consolidated Financial Statements (Tables 1—4)

(1)Total net revenue was reduced by $630 million in Q1 2024, $566 million in Q4 2023, $449 million in Q3 2023, $443 million in Q2 2023 and $405 million in Q1 2023 for credit card finance charges and fees charged-off as uncollectible.
(2)Dividends and undistributed earnings allocated to participating securities and earnings per share are computed independently for each period. Accordingly, the sum of each quarterly amount may not agree to the year-to-date total. We also provide adjusted diluted earnings per share, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(3)Tangible book value per common share is a non-GAAP measure calculated based on TCE divided by common shares outstanding. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(4)Total net revenue margin is calculated based on annualized total net revenue for the period divided by average interest-earning assets for the period.
(5)Net interest margin is calculated based on annualized net interest income for the period divided by average interest-earning assets for the period.
(6)Return on average tangible assets is a non-GAAP measure calculated based on annualized income (loss) from continuing operations, net of tax, for the period divided by average tangible assets for the period. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(7)Return on average common equity is calculated based on annualized net income (loss) available to common stockholders less annualized income (loss) from discontinued operations, net of tax, for the period, divided by average common equity. Our calculation of return on average common equity may not be comparable to similarly-titled measures reported by other companies.
(8)Return on average tangible common equity is a non-GAAP measure calculated based on annualized net income (loss) available to common stockholders less annualized income (loss) from discontinued operations, net of tax, for the period, divided by average TCE. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
(9)Efficiency ratio is calculated based on total non-interest expense for the period divided by total net revenue for the period. We also provide an adjusted efficiency ratio, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(10)Operating efficiency ratio is calculated based on operating expense for the period divided by total net revenue for the period. We also provide an adjusted operating efficiency ratio, which is a non-GAAP measure. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on our non-GAAP measures.
(11)Net charge-off rate is calculated based on annualized net charge-offs for the period divided by average loans held for investment for the period.
(12)Capital ratios as of the end of Q1 2024 are preliminary and therefore subject to change. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for information on the calculation of each of these ratios.
(13)TCE ratio is a non-GAAP measure calculated based on TCE divided by tangible assets. See “Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures” for additional information on non-GAAP measures.
**    Not meaningful.
8


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 6: Average Balances, Net Interest Income and Net Interest Margin
2024 Q12023 Q42023 Q1
(Dollars in millions, except as noted)Average BalanceInterest Income/ Expense
Yield/Rate(1)
Average BalanceInterest Income/ Expense
Yield/Rate(1)
Average BalanceInterest Income/ Expense
Yield/Rate(1)
Interest-earning assets:
Loans, including loans held for sale$315,563 $9,920 12.57 %$316,670 $9,934 12.55 %$308,115 $8,723 11.32 %
Investment securities88,581 687 3.10 88,650 669 3.02 89,960 615 2.73 
Cash equivalents and other43,659 570 5.21 41,609 542 5.21 37,124 416 4.49 
Total interest-earning assets$447,803 $11,177 9.98 $446,929 $11,145 9.97 $435,199 $9,754 8.96 
Interest-bearing liabilities:
Interest-bearing deposits$318,450 $2,812 3.53 $316,808 $2,745 3.47 $308,788 $1,856 2.40 
Securitized debt obligations17,836 261 5.85 18,022 263 5.84 17,251 211 4.90 
Senior and subordinated notes32,211 606 7.52 32,586 608 7.46 30,136 489 6.49 
Other borrowings and liabilities(2)
2,373 10 1.78 2,349 10 1.74 2,335 12 2.08 
Total interest-bearing liabilities$370,870 $3,689 3.98 $369,765 $3,626 3.92 $358,510 $2,568 2.87 
Net interest income/spread$7,488 6.00 $7,519 6.05 $7,186 6.10 
Impact of non-interest-bearing funding0.69 0.68 0.50 
Net interest margin6.69 %6.73 %6.60 %
                                                                                                                                                                                                                            

9


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 7: Loan Information and Performance Statistics
2024 Q1
2024202320232023202320232023
(Dollars in millions, except as noted) Q1Q4Q3Q2Q1Q4Q1
Loans Held for Investment (Period-End)
Credit card:
   Domestic credit card$143,861 $147,666 $140,320 $135,975 $130,980 (3)%10 %
   International card businesses6,733 6,881 6,463 6,516 6,162 (2)
Total credit card150,594 154,547 146,783 142,491 137,142 (3)10 
Consumer banking:
   Auto73,801 74,075 75,456 75,841 76,652 — (4)
   Retail banking1,298 1,362 1,388 1,439 1,499 (5)(13)
Total consumer banking75,099 75,437 76,844 77,280 78,151 — (4)
Commercial banking:
   Commercial and multifamily real estate34,272 34,446 35,622 36,041 37,132 (1)(8)
   Commercial and industrial55,189 56,042 55,531 55,511 56,411 (2)(2)
Total commercial banking89,461 90,488 91,153 91,552 93,543 (1)(4)
Total loans held for investment$315,154 $320,472 $314,780 $311,323 $308,836 (2)
Loans Held for Investment (Average)
Credit card:
   Domestic credit card$142,887 $142,112 $137,500 $132,505 $128,562 %11 %
   International card businesses6,758 6,515 6,549 6,257 6,108 11 
Total credit card149,645 148,627 144,049 138,762 134,670 11 
Consumer banking:
   Auto73,768 74,861 75,740 76,233 77,465 (1)(5)
   Retail banking1,324 1,377 1,414 1,465 1,529 (4)(13)
Total consumer banking75,092 76,238 77,154 77,698 78,994 (2)(5)
Commercial banking:
   Commercial and multifamily real estate34,310 35,414 35,964 37,068 37,373 (3)(8)
   Commercial and industrial55,567 55,611 55,592 56,127 56,719 — (2)
Total commercial banking89,877 91,025 91,556 93,195 94,092 (1)(4)
Total average loans held for investment$314,614 $315,890 $312,759 $309,655 $307,756 — 
10


2024 Q1
2024202320232023202320232023
Q1Q4Q3Q2Q1Q4Q1
Net Charge-Off (Recovery) Rates
Credit card:
   Domestic credit card(3)
5.94 %5.35 %4.40 %4.38 %4.04 %59 bps190 bps
   International card businesses5.16 4.94 4.87 4.98 4.54 22 62 
Total credit card5.90 5.33 4.42 4.41 4.06 57 184 
Consumer banking:
   Auto1.99 2.19 1.77 1.40 1.53 (20)46 
   Retail banking4.04 5.68 3.80 3.25 2.97 (164)107 
Total consumer banking2.03 2.25 1.81 1.43 1.56 (22)47 
Commercial banking:
   Commercial and multifamily real estate0.20 0.96 0.27 3.91 0.19 (76)
   Commercial and industrial0.08 0.26 0.24 0.11 0.03 (18)
Total commercial banking0.13 0.53 0.25 1.62 0.09 (40)
Total net charge-offs3.33 3.21 2.56 2.82 2.21 12 112 
30+ Day Performing Delinquency Rates
Credit card:
   Domestic credit card4.48 %4.61 %4.31 %3.74 %3.66 %(13)bps82 bps
   International card businesses4.83 4.67 4.43 4.24 4.20 16 63 
Total credit card4.50 4.61 4.32 3.77 3.68 (11)82 
Consumer banking:
   Auto5.28 6.34 5.64 5.38 5.00 (106)28 
   Retail banking0.95 1.19 1.07 1.19 0.56 (24)39 
Total consumer banking5.21 6.25 5.55 5.30 4.92 (104)29 
Nonperforming Loans and Nonperforming Assets Rates(4)(5)
Credit card:
   International card businesses0.13 %0.13 %0.14 %0.16 %0.12 %— bps
Total credit card0.01 0.01 0.01 0.01 0.01 — — 
Consumer banking:
   Auto0.79 0.96 0.85 0.77 0.67 (17)bps12 
   Retail banking3.21 3.36 3.28 2.99 2.94 (15)27 
Total consumer banking0.83 1.00 0.89 0.82 0.72 (17)11 
Commercial banking:
   Commercial and multifamily real estate1.58 1.23 1.29 1.15 0.90 35 68 
   Commercial and industrial1.10 0.60 0.65 0.71 0.72 50 38 
Total commercial banking1.28 0.84 0.90 0.89 0.79 44 49 
Total nonperforming loans0.57 0.48 0.48 0.47 0.42 15 
Total nonperforming assets0.58 0.50 0.50 0.48 0.44 14 
11


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 8: Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity

Three Months Ended March 31, 2024
Credit CardConsumer Banking
(Dollars in millions) Domestic CardInternational Card BusinessesTotal Credit CardAutoRetail BankingTotal Consumer BankingCommercial BankingTotal
Allowance for credit losses:
Balance as of December 31, 2023$11,261 $448 $11,709 $2,002 $40 $2,042 $1,545 $15,296 
Charge-offs(2,452)(122)(2,574)(642)(18)(660)(39)(3,273)
Recoveries332 35 367 275 5 280 10 657 
Net charge-offs(2,120)(87)(2,207)(367)(13)(380)(29)(2,616)
Provision for credit losses2,157 102 2,259 422 4 426 22 2,707 
Allowance build (release) for credit losses37 15 52 55 (9)46 (7)91 
Other changes(6)
 (7)(7)    (7)
Balance as of March 31, 202411,298 456 11,754 2,057 31 2,088 1,538 15,380 
Reserve for unfunded lending commitments:
Balance as of December 31, 2023— 158 158 
Provision (benefit) for losses on unfunded lending commitments — (24)(24)
Balance as of March 31, 2024  134 134 
Combined allowance and reserve as of March 31, 2024$11,298 $456 $11,754 $2,057 $31 $2,088 $1,672 $15,514 
12


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 9: Financial Summary—Business Segment Results

Three Months Ended March 31, 2024
(Dollars in millions)Credit CardConsumer Banking
Commercial Banking(7)
Other(7)
Total
Net interest income (loss)$5,272 $2,011 $599 $(394)$7,488 
Non-interest income (loss)1,476 159 281 (2)1,914 
Total net revenue (loss)6,748 2,170 880 (396)9,402 
Provision (benefit) for credit losses2,259 426 (2) 2,683 
Non-interest expense3,229 1,246 515 147 5,137 
Income (loss) from continuing operations before income taxes1,260 498 367 (543)1,582 
Income tax provision (benefit)299 117 87 (201)302 
Income (loss) from continuing operations, net of tax$961 $381 $280 $(342)$1,280 
Three Months Ended December 31, 2023
(Dollars in millions) Credit CardConsumer Banking
Commercial Banking(7)
Other(7)
Total
Net interest income (loss)$5,231 $1,951 $617 $(280)$7,519 
Non-interest income1,565 163 245 14 1,987 
Total net revenue (loss)6,796 2,114 862 (266)9,506 
Provision (benefit) for credit losses2,353 422 84 (2)2,857 
Non-interest expense3,417 1,402 487 411 5,717 
Income (loss) from continuing operations before income taxes1,026 290 291 (675)932 
Income tax provision (benefit)241 68 68 (151)226 
Income (loss) from continuing operations, net of tax$785 $222 $223 $(524)$706 
Three Months Ended March 31, 2023
(Dollars in millions) Credit CardConsumer Banking
Commercial Banking(7)
Other(7)
Total
Net interest income (loss)$4,657 $2,360 $648 $(479)$7,186 
Non-interest income1,363 135 212 1,717 
Total net revenue (loss)6,020 2,495 860 (472)8,903 
Provision (benefit) for credit losses2,261 275 259 — 2,795 
Non-interest expense3,038 1,283 530 94 4,945 
Income (loss) from continuing operations before income taxes721 937 71 (566)1,163 
Income tax provision (benefit)172 221 17 (207)203 
Income (loss) from continuing operations, net of tax$549 $716 $54 $(359)$960 

13


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 10: Financial & Statistical Summary—Credit Card Business
2024 Q1 vs.
2024202320232023202320232023
(Dollars in millions, except as noted) Q1Q4Q3Q2Q1Q4Q1
Credit Card
Earnings:
Net interest income$5,272 $5,231 $5,114 $4,727 $4,657 1%13%
Non-interest income1,476 1,565 1,513 1,499 1,363 (6)
Total net revenue6,748 6,796 6,627 6,226 6,020 (1)12 
Provision for credit losses2,259 2,353 1,953 2,084 2,261 (4)
Non-interest expense3,229 3,417 3,015 3,020 3,038 (6)
Income from continuing operations before income taxes1,260 1,026 1,659 1,122 721 23 75 
Income tax provision299 241 393 265 172 24 74 
Income from continuing operations, net of tax$961 $785 $1,266 $857 $549 22 75 
Selected performance metrics:
Period-end loans held for investment$150,594$154,547$146,783$142,491$137,142(3)10 
Average loans held for investment149,645148,627144,049138,762134,67011 
Average yield on loans outstanding(1)
18.84 %18.96 %19.02 %18.17 %17.98 %(12)bps86 bps
Total net revenue margin(8)
17.99 18.24 18.40 17.95 17.88 (25)11 
Net charge-off rate5.90 5.33 4.42 4.41 4.06 57 184 
30+ day performing delinquency rate4.50 4.61 4.32 3.77 3.68 (11)82 
30+ day delinquency rate4.50 4.62 4.32 3.77 3.69 (12)81 
Nonperforming loan rate(4)
0.01 0.01 0.01 0.01 0.01 — — 
Purchase volume(9)
$150,171$162,055$158,640$157,937$141,658(7)%6%
14


2024 Q1 vs.
2024202320232023202320232023
(Dollars in millions, except as noted)Q1Q4Q3Q2Q1Q4Q1
Domestic Card
Earnings:
Net interest income$4,972 $4,940 $4,827 $4,453 $4,390 1%13%
Non-interest income1,411 1,498 1,445 1,431 1,298 (6)
Total net revenue6,383 6,438 6,272 5,884 5,688 (1)12 
Provision for credit losses2,157 2,238 1,861 1,995 2,174 (4)(1)
Non-interest expense3,025 3,186 2,810 2,805 2,847 (5)
Income from continuing operations before income taxes1,201 1,014 1,601 1,084 667 18 80 
Income tax provision283 239 378 256 157 18 80 
Income from continuing operations, net of tax$918 $775 $1,223 $828 $510 18 80 
Selected performance metrics:
Period-end loans held for investment$143,861$147,666$140,320$135,975$130,980(3)10 
Average loans held for investment142,887142,112137,500132,505128,56211 
Average yield on loans outstanding(1)
18.76 %18.88 %18.96 %18.07 %17.88 %(12)bps88 bps
Total net revenue margin(8)
17.82 18.07 18.24 17.76 17.70 (25)12 
Net charge-off rate(3)
5.94 5.35 4.40 4.38 4.04 59 190 
30+ day performing delinquency rate4.48 4.61 4.31 3.74 3.66 (13)82 
Purchase volume(9)
$146,696$158,290$154,880$154,184$138,310(7)%6%
Refreshed FICO scores:(10)
Greater than 66068 %68 %69 %69 %68 %— — 
660 or below32 32 31 31 32 — — 
Total100 %100 %100 %100 %100 %
    

15


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 11: Financial & Statistical Summary—Consumer Banking Business
2024 Q1 vs.
2024202320232023202320232023
(Dollars in millions, except as noted)Q1Q4Q3Q2Q1Q4Q1
Consumer Banking
Earnings:
Net interest income$2,011 $1,951 $2,133 $2,269 $2,360 3%(15)%
Non-interest income159 163 142 149 135 (2)18 
Total net revenue2,170 2,114 2,275 2,418 2,495 (13)
Provision for credit losses426 422 213 259 275 55
Non-interest expense1,246 1,402 1,262 1,231 1,283 (11)(3)
Income from continuing operations before income taxes498 290 800 928 937 72 (47)
Income tax provision117 68 189 219 221 72 (47)
Income from continuing operations, net of tax$381 $222 $611 $709 $716 72 (47)
Selected performance metrics:
Period-end loans held for investment$75,099$75,437$76,844$77,280$78,151— (4)
Average loans held for investment75,09276,23877,15477,69878,994(2)(5)
Average yield on loans held for investment(1)
8.33 %8.17 %7.97 %7.65 %7.40 %16 bps93 bps
Auto loan originations$7,522$6,157$7,452$7,160$6,21122%21%
Period-end deposits300,806296,171290,789286,174291,163
Average deposits294,448291,486287,457285,647278,772
Average deposits interest rate3.15 %3.06 %2.85 %2.46 %1.96 %bps119 bps
Net charge-off rate2.03 2.25 1.81 1.43 1.56 (22)47 
30+ day performing delinquency rate5.21 6.25 5.55 5.30 4.92 (104)29 
30+ day delinquency rate5.86 7.08 6.27 5.95 5.46 (122)40 
Nonperforming loan rate(4)
0.83 1.00 0.89 0.82 0.72 (17)11 
Nonperforming asset rate(5)
0.91 1.09 0.96 0.88 0.78 (18)13 
Auto—At origination FICO scores:(11)
Greater than 66053 %53 %52 %52 %52 %— 1%
621 - 66020 20 20 20 20 — — 
620 or below27 27 28 28 28 — (1)
Total100 %100 %100 %100 %100 %
16


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 12: Financial & Statistical Summary—Commercial Banking Business
2024 Q1 vs.
2024202320232023202320232023
(Dollars in millions, except as noted) Q1Q4Q3Q2Q1Q4Q1
Commercial Banking
Earnings:
Net interest income$599 $617 $621 $632 $648 (3)%(8)%
Non-interest income281 245 288 257 212 15 33 
Total net revenue(7)
880 862 909 889 860 
Provision (benefit) for credit losses(2)84 116 146 259 ****
Non-interest expense515 487 512 482 530 (3)
Income from continuing operations before income taxes367 291 281 261 71 26**
Income tax provision87 68 67 61 17 28**
Income from continuing operations, net of tax$280 $223 $214 $200 $54 26**
Selected performance metrics:
Period-end loans held for investment$89,461$90,488$91,153$91,552$93,543(1)(4)
Average loans held for investment 89,87791,02591,55693,19594,092(1)(4)
Average yield on loans held for investment(1)(7)
7.14 %7.24 %7.16 %6.75 %6.31 %(10)bps83 bps
Period-end deposits$31,082$32,712$36,035$36,793$38,380(5)%(19)%
Average deposits31,84434,52537,27937,96039,941(8)(20)
Average deposits interest rate2.65 %2.79 %2.93 %2.68 %2.34 %(14)bps31 bps
Net charge-off rate0.13 0.53 0.25 1.62 0.09 (40)4
Nonperforming loan rate(4)
1.28 0.84 0.90 0.89 0.79 44 49 
Nonperforming asset rate(5)
1.28 0.84 0.90 0.89 0.79 44 49 
Risk category:(12)
Noncriticized$80,804$81,758$82,968$84,583$85,964(1)%(6)%
Criticized performing7,5097,9697,3636,1586,839(6)10 
Criticized nonperforming1,14876182281174051 55 
Total commercial banking loans held for investment$89,461$90,488$91,153$91,552$93,543(1)(4)
Risk category as a percentage of period-end loans held for investment:(12)
Noncriticized90.33 %90.35 %91.02 %92.38 %91.90 %(2)bps(157)bps
Criticized performing8.39 8.81 8.08 6.73 7.31 (42)108 
Criticized nonperforming1.28 0.84 0.90 0.89 0.79 44 49 
Total commercial banking loans100.00 %100.00 %100.00 %100.00 %100.00 %
17


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 13: Financial & Statistical Summary—Other and Total
2024 Q1 vs.
2024202320232023202320232023
(Dollars in millions)Q1Q4Q3Q2Q1Q4Q1
Other
Earnings:
Net interest loss$(394)$(280)$(445)$(515)$(479)41%(18)%
Non-interest income (loss)(2)14(6)7****
Total net loss(7)
(396)(266)(445)(521)(472)49(16)
Provision (benefit) for credit losses(2)21**
Non-interest expense(13)
147411716194(64)56
Loss from continuing operations before income taxes(543)(675)(518)(583)(566)(20)(4)
Income tax benefit(201)(151)(217)(248)(207)33(3)
Loss from continuing operations, net of tax$(342)$(524)$(301)$(335)$(359)(35)(5)
Selected performance metrics:
Period-end deposits$19,081 $19,530 $19,187 $20,738 $20,284 (2)(6)
Average deposits19,365 19,317 20,277 20,071 21,410 (10)
Total
Earnings:
Net interest income$7,488 $7,519 $7,423 $7,113 $7,186 4%
Non-interest income1,914 1,987 1,943 1,899 1,717 (4)%11
Total net revenue9,402 9,506 9,366 9,012 8,903 (1)6
Provision for credit losses2,683 2,857 2,284 2,490 2,795 (6)(4)
Non-interest expense5,137 5,717 4,860 4,794 4,945 (10)4
Income from continuing operations before income taxes1,582 932 2,222 1,728 1,163 7036
Income tax provision302 226 432 297 203 3449
Income from continuing operations, net of tax$1,280 $706 $1,790 $1,431 $960 8133
Selected performance metrics:
Period-end loans held for investment$315,154 $320,472 $314,780 $311,323 $308,836 (2)2
Average loans held for investment314,614 315,890 312,759 309,655 307,756 2
Period-end deposits350,969 348,413 346,011 343,705 349,827 1
Average deposits345,657 345,328 345,013 343,678 340,123 2
18


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 14: Notes to Net Interest Margin, Loan, Allowance and Business Segment Disclosures (Tables 6—13)

(1)Average yield is calculated based on annualized interest income for the period divided by average loans during the period. Annualized interest income does not include any allocations, such as funds transfer pricing. Average yield is calculated using whole dollar values for average balances and interest income/expense. Accordingly, total interest earning assets less total interest bearing liabilities may not total net interest income/spread.
(2)Includes amounts related to entities that provide capital to low-income and rural communities of $1.9 billion and $1.7 billion for the first quarters of 2024 and 2023, respectively, and related interest expense of $8 million for both the first quarters of 2024 and 2023.
(3)In December 2023, we recognized $18 million of incremental net charge-offs on certain loans in hardship programs from the one-time impact of operational delays, which increased the Q4 2023 net charge-off rate by approximately 5 basis points. Excluding this impact, the Q4 2023 net charge-off rate would have been 5.30%.
(4)Nonperforming loan rates are calculated based on nonperforming loans for each category divided by period-end total loans held for investment for each respective category. For Commercial Banking, loans categorized as nonperforming are considered criticized nonperforming.
(5)Nonperforming assets consist of nonperforming loans, repossessed assets and other foreclosed assets. The total nonperforming asset rate is calculated based on total nonperforming assets divided by the combined period-end total loans held for investment, repossessed assets and other foreclosed assets.
(6)Primarily represents foreign currency translation adjustments.
(7)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.
(8)Total net revenue margin is calculated based on annualized total net revenue for the period divided by average interest-earning assets for the period.
(9)Purchase volume consists of purchase transactions, net of returns, for the period, and excludes cash advance and balance transfer transactions.
(10)Percentages represent period-end loans held for investment in each credit score category. Domestic Card credit scores generally represent FICO scores. These scores are obtained from one of the major credit bureaus at origination and are refreshed monthly thereafter. We approximate non-FICO credit scores to comparable FICO scores for consistency purposes. Balances for which no credit score is available or the credit score is invalid are included in the 660 or below category.
(11)Percentages represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below category.
(12)Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by bank regulatory authorities.
(13)Includes the impact of the $42 million and $289 million FDIC special assessment in Q1 2024 and Q4 2023, respectively, and any charges incurred as a result of restructuring activities for the periods presented.
**    Not meaningful.
19


CAPITAL ONE FINANCIAL CORPORATION (COF)
Table 15: Calculation of Regulatory Capital Measures and Reconciliation of Non-GAAP Measures(1)
Basel III Standardized Approach
(Dollars in millions, except as noted) March 31,
2024
December 31,
2023
September 30,
2023
June 30,
2023
March 31,
2023
Regulatory Capital Metrics
Common equity excluding AOCI$63,088$62,710$62,245$60,729$59,546
Adjustments:
AOCI, net of tax(2)
1427(9)31(3)
Goodwill, net of related deferred tax liabilities(14,804)(14,811)(14,797)(14,813)(14,538)
Other Intangible and deferred tax assets, net of deferred tax liabilities(291)(311)(333)(358)(371)
Common equity Tier 1 capital$48,007$47,615$47,106$45,589$44,634
Tier 1 capital$52,852$52,460$51,952$50,434$49,479
Total capital(3)
59,48359,12458,84457,60756,611
Risk-weighted assets366,046369,206362,962359,613356,079
Adjusted average assets(4)
468,030467,553464,286459,732455,477
Capital Ratios
Common equity Tier 1 capital(5)
13.1%12.9%13.0%12.7%12.5%
Tier 1 capital(6)
14.414.214.314.013.9
Total capital(7)
16.316.016.216.015.9
Tier 1 leverage(4)
11.311.211.211.010.9
TCE(8)
8.18.27.37.67.6


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Reconciliation of Non-GAAP Measures

The following non-GAAP measures consist of our adjusted results that we believe help investors and users of our financial information understand the effect of adjusting items on our selected reported results, however, they may not be comparable to similarly-titled measures reported by other companies. These adjusted results provide alternate measurements of our operating performance, both for the current period and trends across multiple periods. The following tables present reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.
20242023202320232023
(Dollars in millions, except per share data and as noted)Q1Q4Q3Q2Q1
Adjusted diluted earnings per share (“EPS”):
Net income available to common stockholders (GAAP)$1,200$639$1,705$1,351$887
FDIC special assessment 42289
Adjusted net income available to common stockholders before income tax impacts (non-GAAP)1,2429281,7051,351887
Income tax impacts(10)(70)
Adjusted net income available to common stockholders (non-GAAP)$1,232$858$1,705$1,351$887
Diluted weighted-average common shares outstanding (in millions) (GAAP)383.4382.8383.3383.7383.8
Diluted EPS (GAAP)$3.13$1.67$4.45$3.52$2.31
Impact of adjustments noted above0.080.57
Adjusted diluted EPS (non-GAAP)$3.21$2.24$4.45$3.52$2.31
Adjusted efficiency ratio:
Non-interest expense (GAAP)$5,137$5,717$4,860$4,794$4,945
FDIC special assessment(42)(289)
Adjusted non-interest expense (non-GAAP)$5,095$5,428$4,860$4,794$4,945
Total net revenue (GAAP)$9,402$9,506$9,366$9,012$8,903
Efficiency ratio (GAAP)54.64%60.14%51.89%53.20%55.54%
Impact of adjustments noted above(45)bps(304)bps
Adjusted efficiency ratio (non-GAAP)54.19%57.10%51.89%53.20%55.54%
Adjusted operating efficiency ratio:
Operating expense (GAAP)$4,127$4,463$3,888$3,908$4,048
FDIC special assessment(42)(289)
Adjusted operating expense (non-GAAP)$4,085$4,174$3,888$3,908$4,048
Total net revenue (GAAP)$9,402$9,506$9,366$9,012$8,903
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20242023202320232023
(Dollars in millions, except per share data and as noted)Q1Q4Q3Q2Q1
Operating efficiency ratio (GAAP)43.89%46.95%41.51%43.36%45.47%
Impact of adjustments noted above(44)bps(304)bps
Adjusted operating efficiency ratio (non-GAAP)43.45%43.91%41.51%43.36%45.47%

Reconciliation of Non-GAAP Measures

The following summarizes our non-GAAP measures. While these non-GAAP measures are widely used by investors, analysts and bank regulatory agencies to assess the operating performance and capital position of financial services companies, they may not be comparable to similarly-titled measures reported by other companies. The following table presents reconciliations of these non-GAAP measures to the applicable amounts measured in accordance with GAAP.

20242023202320232023
(Dollars in millions)Q1Q4Q3Q2Q1
Pre- Provision Earnings
Total net revenue$9,402 $9,506 $9,366 $9,012 $8,903 
Non-interest expense(5,137)(5,717)(4,860)(4,794)(4,945)
Pre-provision earnings(9)
$4,265 $3,789 $4,506 $4,218 $3,958 
Tangible Common Equity (Period-End)
Stockholders’ equity$57,801 $58,089 $53,668 $54,559 $54,653 
Goodwill and other intangible assets(10)
(15,257)(15,289)(15,308)(15,356)(15,098)
Noncumulative perpetual preferred stock(4,845)(4,845)(4,845)(4,845)(4,845)
Tangible common equity(11)
$37,699 $37,955 $33,515 $34,358 $34,710 
Tangible Common Equity (Average)
Stockholders’ equity$57,998 $55,632 $55,012 $55,357 $54,773 
Goodwill and other intangible assets(10)
(15,280)(15,304)(15,348)(15,187)(14,984)
Noncumulative perpetual preferred stock(4,845)(4,845)(4,845)(4,845)(4,845)
Tangible common equity(11)
$37,873 $35,483 $34,819 $35,325 $34,944 
Return on Tangible Common Equity (Average)
Net income available to common stockholders$1,200 $639 $1,705 $1,351 $887 
Tangible common equity (Average)
37,873 35,483 34,819 35,325 34,944 
Return on tangible common equity(11)(12)
12.67 %7.20 %19.59 %15.30 %10.15 %
Tangible Assets (Period-End)
Total assets$481,720 $478,464 $471,435 $467,800 $471,660 
Goodwill and other intangible assets(10)
(15,257)(15,289)(15,308)(15,356)(15,098)
Tangible assets(11)
$466,463 $463,175 $456,127 $452,444 $456,562 
22


20242023202320232023
(Dollars in millions)Q1Q4Q3Q2Q1
Tangible Assets (Average)
Total assets$474,995 $472,594 $469,860 $466,652 $462,324 
Goodwill and other intangible assets(10)
(15,280)(15,304)(15,348)(15,187)(14,984)
Tangible assets(11)
$459,715 $457,290 $454,512 $451,465 $447,340 
Return on Tangible Assets (Average)
Net income$1,280 $706 $1,790 $1,431 $960 
Tangible Assets (Average)459,715 457,290 454,512 451,465 447,340 
Return on tangible assets(11)(13)
1.11%0.62%1.58%1.27%0.86%
TCE Ratio
Tangible common equity (Period-end)$37,699 $37,955 $33,515 $34,358 $34,710 
Tangible Assets (Period-end)466,463 463,175 456,127 452,444 456,562 
TCE Ratio(11)
8.1%8.2%7.3%7.6%7.6%
Tangible Book Value per Common Share
Tangible common equity (Period-end)$37,699 $37,955 $33,515 $34,358 $34,710 
Outstanding Common Shares382.1 380.4 381.0 381.4 382.0 
Tangible book value per common share(11)
$98.67 $99.78 $87.97 $90.07 $90.86 
__________
(1)Regulatory capital metrics and capital ratios as of March 31, 2024 are preliminary and therefore subject to change.    
(2)Excludes certain components of AOCI in accordance with rules applicable to Category III institutions.
(3)Total capital equals the sum of Tier 1 capital and Tier 2 capital.
(4)Adjusted average assets for the purpose of calculating our Tier 1 leverage ratio represents total average assets adjusted for amounts that are deducted from Tier 1 capital, predominately goodwill and intangible assets. Tier 1 leverage ratio is a regulatory capital measure calculated based on Tier 1 capital divided by adjusted average assets.
(5)Common equity Tier 1 capital ratio is a regulatory capital measure calculated based on common equity Tier 1 capital divided by risk-weighted assets.
(6)Tier 1 capital ratio is a regulatory capital measure calculated based on Tier 1 capital divided by risk-weighted assets.
(7)Total capital ratio is a regulatory capital measure calculated based on total capital divided by risk-weighted assets.
(8)TCE ratio is a Non-GAAP measure calculated based on TCE divided by tangible assets.
(9)Management believes that this financial metric is useful in assessing the ability of a lending institution to generate income in excess of its provision for credit losses.
(10)Includes impact of related deferred taxes.
(11)Management believes that this financial metric is useful in assessing capital adequacy and the level of returns generated.
(12)Return on average tangible common equity is a non-GAAP measure calculated based on annualized net income (loss) available to common stockholders less annualized income (loss) from discontinued operations, net of tax, for the period, divided by average TCE.
(13)Return on average tangible assets is a non-GAAP measure calculated based on annualized income (loss) from continuing operations, net of tax, for the period divided by average tangible assets for the period.
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