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Summary of Significant Accounting Policies - Segments (Detail)	3 Months Ended
	Mar. 31, 2020 Segment
Accounting Policies [Abstract]
Number of operating segments	3

CONSOLIDATED STATEMENTS OF INCOME - USD ($) $ in Millions	3 Months Ended
CONSOLIDATED STATEMENTS OF INCOME - USD ($) $ in Millions	Mar. 31, 2020	Mar. 31, 2019
Interest income:
Loans, including loans held for sale	$ 6,542	$ 6,368
Investment securities	530	655
Other	37	69
Total interest income	7,109	7,092
Interest expense:
Deposits	731	817
Securitized debt obligations	99	143
Senior and subordinated notes	239	314
Other borrowings	15	27
Total interest expense	1,084	1,301
Net interest income	6,025	5,791
Provision for credit losses	5,423	1,693
Net interest income after provision for credit losses	602	4,098
Non-interest income:
Interchange fees, net	752	758
Service charges and other customer-related fees	327	353
Net securities gains	0	24
Other	145	157
Total non-interest income	1,224	1,292
Non-interest expense:
Salaries and associate benefits	1,627	1,573
Occupancy and equipment	517	493
Marketing	491	517
Professional services	287	291
Communications and data processing	302	303
Amortization of intangibles	22	30
Other	483	464
Total non-interest expense	3,729	3,671
Income (loss) from continuing operations before income taxes	(1,903)	1,719
Income tax provision (benefit)	(563)	309
Income (loss) from continuing operations, net of tax	(1,340)	1,410
Income from discontinued operations, net of tax	0	2
Net income (loss)	(1,340)	1,412
Dividends and undistributed earnings allocated to participating securities	(3)	(12)
Preferred stock dividends	(55)	(52)
Issuance cost for redeemed preferred stock	(22)	0
Net income (loss) available to common stockholders	$ (1,420)	$ 1,348
Basic earnings per common share:
Net income (loss) from continuing operations	$ (3.10)	$ 2.87
Net income (loss) per basic common share	(3.10)	2.87
Diluted earnings per common share:
Net income (loss) from continuing operations	(3.10)	2.86
Net income (loss) per diluted common share	$ (3.10)	$ 2.86

CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Statement of Financial Position [Abstract]
Preferred stock, par value	$ 0.01	$ 0.01
Preferred stock, shares authorized	50,000,000	50,000,000
Preferred stock, shares issued	5,350,000	4,975,000
Preferred stock, shares outstanding	5,350,000	4,975,000
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	1,000,000,000	1,000,000,000
Common stock, shares issued	676,170,565	672,969,391
Common stock, shares outstanding	455,310,083	456,562,399
Treasury stock, par value	$ 0.01	$ 0.01
Treasury stock, common, shares	220,860,482	216,406,992
Loans held for sale	$ 1,100	$ 251
Securities available for sale, amortized cost	78,600	$ 77,984
Securities available for sale, allowance for credit loss	$ 5

Allowance for Credit Losses and Reserve for Unfunded Lending Commitments - Additional Information (Detail) $ in Millions	3 Months Ended
	Mar. 31, 2020 USD ($)
Accounts, Notes, Loans and Financing Receivable [Line Items]
Allowance for credit loss	$ 14,073
Allowance for credit losses
Accounts, Notes, Loans and Financing Receivable [Line Items]
Increase (Decrease) in Allowance for Credit Loss	6,900
Allowance for credit loss	$ 14,073

Stockholders' Equity - Components of Other Comprehensive Income Loss and Related Tax Impact (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Before Tax
Net unrealized gains (losses) on securities available for sale	$ 1,610	$ 384
Net unrealized gains (losses) on hedging relationships	1,808	365
Foreign currency translation adjustments	(21)	19
Net changes in securities held to maturity	0	7
Other	0	(2)
Other comprehensive income (loss), before tax	3,397	773
Provision (Benefit)
Net unrealized gains (losses) on securities available for sale	386	92
Net unrealized gains (losses) on hedging relationships	434	88
Foreign currency translation adjustments	46	(11)
Net changes in securities held to maturity	0	1
Other	0	0
Other comprehensive income (loss), provision (benefit)	866	170
After Tax
Net unrealized gains (losses) on securities available for sale	1,224	292
Net unrealized gains (losses) on hedging relationships	1,374	277
Foreign currency translation adjustments	(67)	30
Net changes in securities held to maturity	0	6
Other	0	(2)
Other comprehensive income, net of tax	$ 2,531	$ 603

CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Operating activities:
Income (loss) from continuing operations, net of tax	$ (1,340)	$ 1,410
Income from discontinued operations, net of tax	0	2
Net income (loss)	(1,340)	1,412
Adjustments to reconcile net income (loss) to net cash from operating activities:
Provision for credit losses	5,423	1,693
Depreciation and amortization, net	893	704
Deferred tax provision (benefit)	(748)	61
Net securities gains	0	(24)
Gain on sales of loans	(4)	(6)
Stock-based compensation expense	24	72
Loans held for sale:
Originations and purchases	(2,258)	(1,877)
Proceeds from sales and paydowns	1,507	2,467
Changes in operating assets and liabilities:
Changes in interest receivable	71	(1)
Changes in other assets	1,325	899
Changes in interest payable	(80)	(76)
Changes in other liabilities	595	(443)
Net change from discontinued operations	1	0
Net cash from operating activities	5,409	4,881
Securities available for sale:
Purchases	(3,927)	(2,879)
Proceeds from paydowns and maturities	3,822	1,526
Proceeds from sales	144	3,074
Securities held to maturity:
Purchases	0	(365)
Proceeds from paydowns and maturities	0	619
Loans:
Net changes in loans held for investment	686	2,969
Principal recoveries of loans previously charged off	666	674
Net purchases of premises and equipment	(154)	(183)
Net cash from other investing activities	(196)	(422)
Net cash from investing activities	1,041	5,013
Financing activities:
Changes in deposits	6,702	5,243
Issuance of securitized debt obligations	1,248	1,496
Maturities and paydowns of securitized debt obligations	(2,208)	(589)
Issuance of senior and subordinated notes and long-term FHLB advances	1,995	1,243
Maturities and paydowns of senior and subordinated notes and long-term FHLB advances	(1,500)	(2,000)
Changes in other borrowings	(927)	(9,082)
Common stock:
Net proceeds from issuances	63	52
Dividends paid	(185)	(191)
Preferred stock:
Net proceeds from issuances	1,209	0
Dividends paid	(55)	(52)
Redemptions	(875)	0
Purchases of treasury stock	(386)	(65)
Proceeds from share-based payment activities	20	0
Net cash from financing activities	5,101	(3,945)
Changes in cash, cash equivalents and restricted cash for securitization investors	11,551	5,949
Cash, cash equivalents and restricted cash for securitization investors, beginning of the period	13,749	13,489
Cash, cash equivalents and restricted cash for securitization investors, end of the period	25,300	19,438
Non-cash items:
Net transfers from (to) loans held for investment to (from) loans held for sale	(73)	358
Interest paid	1,157	1,248
Income tax paid	$ 64	$ 70

Derivative Instruments and Hedging Activities - Net Gains (Losses) Recognized in Earnings Related to Derivatives in Fair Value Hedging and Cash Flow Hedging (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Derivative Instruments, Gain (Loss) [Line Items]
Interest and dividend income, securities	$ 530	$ 655
Interest and fee income, loans	6,542	6,368
Interest and dividend income, other	37	69
Deposits	(731)	(817)
Securitized debt obligations	(99)	(143)
Senior and subordinated notes	(239)	(314)
Non-interest income	145	157
Amortization of basis adjustment	36	61
Non interest income - Other
Derivative Instruments, Gain (Loss) [Line Items]
Realized gains on foreign exchange contracts reclassified from AOCI	392	(172)
Fair value hedges \| Interest income - Investment securities
Derivative Instruments, Gain (Loss) [Line Items]
Net income (expense) recognized on fair value hedges	(11)	1
Fair value hedges \| Interest income - Loans
Derivative Instruments, Gain (Loss) [Line Items]
Net income (expense) recognized on fair value hedges	0	0
Fair value hedges \| Interest income - Other
Derivative Instruments, Gain (Loss) [Line Items]
Net income (expense) recognized on fair value hedges	0	0
Fair value hedges \| Interest expense - Deposits
Derivative Instruments, Gain (Loss) [Line Items]
Net income (expense) recognized on fair value hedges	(1)	(33)
Fair value hedges \| Interest expense - Securitized Debt Obligation
Derivative Instruments, Gain (Loss) [Line Items]
Net income (expense) recognized on fair value hedges	2	(30)
Fair value hedges \| Interest expense - Senior and Subordinated Debt
Derivative Instruments, Gain (Loss) [Line Items]
Net income (expense) recognized on fair value hedges	15	(50)
Fair value hedges \| Non interest income - Other
Derivative Instruments, Gain (Loss) [Line Items]
Net income (expense) recognized on fair value hedges	0
Fair value hedges \| Interest rate contracts \| Interest income - Investment securities
Derivative Instruments, Gain (Loss) [Line Items]
Interest recognized on derivatives	(11)	2
Gains (losses) recognized on derivatives	(338)	(111)
Gains (losses) recognized on hedged items	338	110
Excluded component of fair value hedges	0
Fair value hedges \| Interest rate contracts \| Interest income - Loans
Derivative Instruments, Gain (Loss) [Line Items]
Interest recognized on derivatives	0	0
Gains (losses) recognized on derivatives	0	0
Gains (losses) recognized on hedged items	0	0
Excluded component of fair value hedges	0
Fair value hedges \| Interest rate contracts \| Interest income - Other
Derivative Instruments, Gain (Loss) [Line Items]
Interest recognized on derivatives	0	0
Gains (losses) recognized on derivatives	0	0
Gains (losses) recognized on hedged items	0	0
Excluded component of fair value hedges	0
Fair value hedges \| Interest rate contracts \| Interest expense - Deposits
Derivative Instruments, Gain (Loss) [Line Items]
Interest recognized on derivatives	(2)	(36)
Gains (losses) recognized on derivatives	287	95
Gains (losses) recognized on hedged items	(286)	(92)
Excluded component of fair value hedges	0
Fair value hedges \| Interest rate contracts \| Interest expense - Securitized Debt Obligation
Derivative Instruments, Gain (Loss) [Line Items]
Interest recognized on derivatives	12	(6)
Gains (losses) recognized on derivatives	282	33
Gains (losses) recognized on hedged items	(292)	(57)
Excluded component of fair value hedges	0
Fair value hedges \| Interest rate contracts \| Interest expense - Senior and Subordinated Debt
Derivative Instruments, Gain (Loss) [Line Items]
Interest recognized on derivatives	39	(11)
Gains (losses) recognized on derivatives	1,068	281
Gains (losses) recognized on hedged items	(1,091)	(320)
Excluded component of fair value hedges	(1)
Fair value hedges \| Interest rate contracts \| Non interest income - Other
Derivative Instruments, Gain (Loss) [Line Items]
Interest recognized on derivatives	0
Gains (losses) recognized on derivatives	(23)
Gains (losses) recognized on hedged items	23
Excluded component of fair value hedges	0
Cash flow hedges \| Interest income - Investment securities
Derivative Instruments, Gain (Loss) [Line Items]
Net income recognized on cash flow hedges	2	(4)
Cash flow hedges \| Interest income - Loans
Derivative Instruments, Gain (Loss) [Line Items]
Net income recognized on cash flow hedges	24	(56)
Cash flow hedges \| Interest income - Other
Derivative Instruments, Gain (Loss) [Line Items]
Net income recognized on cash flow hedges	7	12
Cash flow hedges \| Interest expense - Deposits
Derivative Instruments, Gain (Loss) [Line Items]
Net income recognized on cash flow hedges	0	0
Cash flow hedges \| Interest expense - Securitized Debt Obligation
Derivative Instruments, Gain (Loss) [Line Items]
Net income recognized on cash flow hedges	0	0
Cash flow hedges \| Interest expense - Senior and Subordinated Debt
Derivative Instruments, Gain (Loss) [Line Items]
Net income recognized on cash flow hedges	0	0
Cash flow hedges \| Non interest income - Other
Derivative Instruments, Gain (Loss) [Line Items]
Net income recognized on cash flow hedges	0
Cash flow hedges \| Interest rate contracts \| Interest income - Investment securities
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	2	(4)
Cash flow hedges \| Interest rate contracts \| Interest income - Loans
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	24	(56)
Cash flow hedges \| Interest rate contracts \| Interest income - Other
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	0	0
Cash flow hedges \| Interest rate contracts \| Interest expense - Deposits
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	0	0
Cash flow hedges \| Interest rate contracts \| Interest expense - Securitized Debt Obligation
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	0	0
Cash flow hedges \| Interest rate contracts \| Interest expense - Senior and Subordinated Debt
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	0	0
Cash flow hedges \| Interest rate contracts \| Non interest income - Other
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	0
Cash flow hedges \| Foreign exchange contracts \| Interest income - Investment securities
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	0	0
Cash flow hedges \| Foreign exchange contracts \| Interest income - Loans
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	0	0
Cash flow hedges \| Foreign exchange contracts \| Interest income - Other
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	7	12
Cash flow hedges \| Foreign exchange contracts \| Interest expense - Deposits
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	0	0
Cash flow hedges \| Foreign exchange contracts \| Interest expense - Securitized Debt Obligation
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	0	0
Cash flow hedges \| Foreign exchange contracts \| Interest expense - Senior and Subordinated Debt
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	0	$ 0
Cash flow hedges \| Foreign exchange contracts \| Non interest income - Other
Derivative Instruments, Gain (Loss) [Line Items]
Reclassification adjustment from AOCI on derivatives, net of tax	$ 0

Fair Value Measurement - Level 3 Recurring Fair Value Rollfoward (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019	Jan. 01, 2020	Dec. 31, 2019
Derivative, Fair Value, Net [Abstract]
Fair value of RMBS, cumulative effects from the CECL adoption			$ 4
Derivative assets, gross amount	$ 6,617			$ 1,729
Derivative liabilities, gross amount	3,884			1,197
Recurring \| Level 3
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Net Unrealized Gains (Losses) Included in OCI Related to Assets and Liabilities Still Held	(52)	$ 10
Derivative, Fair Value, Net [Abstract]
Beginning balance	26	(10)
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	20	5
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	0	0
Purchases	0	0
Sales	0	0
Issuances	24	(6)
Settlements	(2)	19
Transfers Into Level 3	0	0
Transfers Out of Level 3	(2)	(2)
Ending balance	66	6
Derivative assets, gross amount	147	42		77
Derivative liabilities, gross amount	81	36		$ 51
RMBS \| Recurring \| Level 3
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	433	433
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	3	8
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	(53)	11
Purchases	0	0
Sales	0	0
Issuances	0	0
Settlements	(17)	(12)
Transfers Into Level 3	9	17
Transfers Out of Level 3	(2)	(23)
Ending balance	373	434
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	3	8
CMBS \| Recurring \| Level 3
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	13	10
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	0	0
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	0	0
Purchases	0	0
Sales	0	0
Issuances	0	0
Settlements	(1)	(1)
Transfers Into Level 3	24	0
Transfers Out of Level 3	0	0
Ending balance	36	9
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	0	0
Available-for-sale securities \| Recurring \| Level 3
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	446	443
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	3	8
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	(53)	11
Purchases	0	0
Sales	0	0
Issuances	0	0
Settlements	(18)	(13)
Transfers Into Level 3	33	17
Transfers Out of Level 3	(2)	(23)
Ending balance	409	443
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	3	8
Retained interest in securitizations \| Recurring \| Level 3
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Beginning balance	66	158
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	(7)	(3)
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	0	0
Purchases	0	0
Sales	0	0
Issuances	0	0
Settlements	0	0
Transfers Into Level 3	0	0
Transfers Out of Level 3	0	0
Ending balance	59	155
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	(7)	(3)
Net derivative assets (liabilities) \| Recurring \| Level 3
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation, Calculation [Roll Forward]
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	$ 18	$ 6

Loans - Commercial Banking: Risk Profile by Internal Risk Rating (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019	Mar. 31, 2019
Loans and Leases Receivable Disclosure [Line Items]
Loans held for investment	$ 262,990	$ 265,809	$ 240,273
Commercial Banking
Loans and Leases Receivable Disclosure [Line Items]
2020	4,602
2019	17,307
2018	9,534
2017	6,019
2016	4,710
Prior	11,733
Total Term Loans	53,905
Revolving Loans	27,170
Revolving Loans Converted to Term	85
Loans held for investment	81,160	$ 74,508
Internal Risk, Percentage		100.00%
Commercial Banking \| PCI loans
Loans and Leases Receivable Disclosure [Line Items]
Loans held for investment		$ 31
Internal Risk, Percentage		0.00%
Commercial Banking \| Noncriticized
Loans and Leases Receivable Disclosure [Line Items]
Loans held for investment		$ 71,848
Internal Risk, Percentage		96.50%
Commercial Banking \| Criticized \| Criticized performing
Loans and Leases Receivable Disclosure [Line Items]
Loans held for investment		$ 2,181
Internal Risk, Percentage		2.90%
Commercial Banking \| Criticized \| Criticized nonperforming
Loans and Leases Receivable Disclosure [Line Items]
Loans held for investment		$ 448
Internal Risk, Percentage		0.60%
Commercial Banking \| Commercial and multifamily real estate
Loans and Leases Receivable Disclosure [Line Items]
2020	1,846
2019	5,803
2018	4,106
2017	2,364
2016	2,506
Prior	7,464
Total Term Loans	24,089
Revolving Loans	8,284
Revolving Loans Converted to Term	0
Loans held for investment	32,373	$ 30,245
Internal Risk, Percentage		100.00%
Commercial Banking \| Commercial and multifamily real estate \| PCI loans
Loans and Leases Receivable Disclosure [Line Items]
Loans held for investment		$ 21
Internal Risk, Percentage		0.10%
Commercial Banking \| Commercial and multifamily real estate \| Noncriticized
Loans and Leases Receivable Disclosure [Line Items]
2020	1,846
2019	5,748
2018	4,096
2017	2,264
2016	2,344
Prior	7,181
Total Term Loans	23,479
Revolving Loans	8,284
Revolving Loans Converted to Term	0
Loans held for investment	31,763	$ 29,625
Internal Risk, Percentage		97.90%
Commercial Banking \| Commercial and multifamily real estate \| Criticized \| Criticized performing
Loans and Leases Receivable Disclosure [Line Items]
2020	0
2019	55
2018	9
2017	91
2016	161
Prior	223
Total Term Loans	539
Revolving Loans	0
Revolving Loans Converted to Term	0
Loans held for investment	539	$ 561
Internal Risk, Percentage		1.90%
Commercial Banking \| Commercial and multifamily real estate \| Criticized \| Criticized nonperforming
Loans and Leases Receivable Disclosure [Line Items]
2020	0
2019	0
2018	1
2017	9
2016	1
Prior	60
Total Term Loans	71
Revolving Loans	0
Revolving Loans Converted to Term	0
Loans held for investment	71	$ 38
Internal Risk, Percentage		0.10%
Commercial Banking \| Commercial and industrial
Loans and Leases Receivable Disclosure [Line Items]
2020	2,756
2019	11,504
2018	5,428
2017	3,655
2016	2,204
Prior	4,269
Total Term Loans	29,816
Revolving Loans	18,886
Revolving Loans Converted to Term	85
Loans held for investment	48,787	$ 44,263
Internal Risk, Percentage		100.00%
Commercial Banking \| Commercial and industrial \| PCI loans
Loans and Leases Receivable Disclosure [Line Items]
Loans held for investment		$ 10
Internal Risk, Percentage		0.00%
Commercial Banking \| Commercial and industrial \| Noncriticized
Loans and Leases Receivable Disclosure [Line Items]
2020	2,712
2019	11,031
2018	5,085
2017	3,290
2016	2,098
Prior	4,149
Total Term Loans	28,365
Revolving Loans	17,504
Revolving Loans Converted to Term	82
Loans held for investment	45,951	$ 42,223
Internal Risk, Percentage		95.40%
Commercial Banking \| Commercial and industrial \| Criticized \| Criticized performing
Loans and Leases Receivable Disclosure [Line Items]
2020	32
2019	380
2018	324
2017	287
2016	95
Prior	120
Total Term Loans	1,238
Revolving Loans	1,172
Revolving Loans Converted to Term	3
Loans held for investment	2,413	$ 1,620
Internal Risk, Percentage		3.70%
Commercial Banking \| Commercial and industrial \| Criticized \| Criticized nonperforming
Loans and Leases Receivable Disclosure [Line Items]
2020	12
2019	93
2018	19
2017	78
2016	11
Prior	0
Total Term Loans	213
Revolving Loans	210
Revolving Loans Converted to Term	0
Loans held for investment	$ 423	$ 410
Internal Risk, Percentage		0.90%

Deposits and Borrowings

3 Months Ended

Mar. 31, 2020

Deposits and Borrowings [Abstract]

Deposits and Borrowings

NOTE 7—DEPOSITS AND BORROWINGS

Our deposits represent our largest source of funding for our assets and operations, which include checking accounts, money market deposits, negotiable order of withdrawals, savings deposits and time deposits. We also use a variety of other funding sources including short-term borrowings, senior and subordinated notes, securitized debt obligations and other borrowings. In addition, we utilize FHLB advances, which are secured by certain portions of our loan and investment securities portfolios. Securitized debt obligations are presented separately on our consolidated balance sheets, as they represent obligations of consolidated securitization trusts, while federal funds purchased and securities loaned or sold under agreements to repurchase, senior and subordinated notes and other borrowings, including FHLB advances, are included in other debt on our consolidated balance sheets.

Our total short-term borrowings generally consist of federal funds purchased, securities loaned or sold under agreements to repurchase, and short-term FHLB advances. Our long-term debt consists of borrowings with an original contractual maturity of greater than one year. The following tables summarize the components of our deposits, short-term borrowings and long-term debt as of March 31, 2020 and December 31, 2019. The carrying value presented below for these borrowings includes unamortized debt premiums and discounts, net of debt issuance costs and fair value hedge accounting adjustments.

Table 7.1: Components of Deposits, Short-Term Borrowings and Long-Term Debt



(Dollars in millions)	March 31, 2020		December 31, 2019
Deposits:
Non-interest-bearing deposits	$	24,547	$	23,488
Interest-bearing deposits⁽¹⁾	245,142		239,209
Total deposits	$	269,689	$	262,697
Short-term borrowings:
Federal funds purchased and securities loaned or sold under agreements to repurchase	$	399	$	314
FHLB advances	6,000		7,000
Total short-term borrowings	$	6,399	$	7,314



	March 31, 2020						December 31, 2019
(Dollars in millions)	Maturity Dates	Stated Interest Rates	Weighted- Average Interest Rate		Carrying Value		Carrying Value
Long-term debt:
Securitized debt obligations	2020-2026	1.05% - 3.01%	2.00	%	$	17,141	$	17,808
Senior and subordinated notes:
Fixed unsecured senior debt⁽²⁾	2020-2029	0.80 - 4.75	3.04		24,610		23,302
Floating unsecured senior debt	2020-2023	1.95 - 2.92	2.42		2,696		2,695
Total unsecured senior debt			2.98		27,306		25,997
Fixed unsecured subordinated debt	2023-2026	3.38 - 4.20	3.78		4,743		4,475
Total senior and subordinated notes					32,049		30,472
Other long-term borrowings:
Finance lease liabilities	2020-2031	1.63 - 9.91	3.64		92		103
Total other long-term borrowings					92		103
Total long-term debt					$	49,282	$	48,383
Total short-term borrowings and long-term debt					$	55,681	$	55,697

__________


⁽¹⁾	Includes $6.3 billion and $6.5 billion of time deposits in denominations in excess of the $250,000 federal insurance limit as of March 31, 2020 and December 31, 2019, respectively.

⁽²⁾

Includes $1.4 billion of EUR-denominated unsecured notes as of both March 31, 2020 and December 31, 2019.

Derivative Instruments and Hedging Activities - Offsetting Assets (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Derivative assets
Derivative assets, gross amount	$ 6,617	$ 1,729
Derivative assets, offsetting financial instruments	(1,021)	(347)
Derivative assets, offsetting cash collateral	(2,546)	(286)
Total derivative assets	3,050	1,096
Derivative assets, securities not netted	0	0
Net Exposure	3,050	1,096
Derivative, collateral, obligation to return cash	2,700	347
Derivative, collateral, obligation to return securities	1	1
Derivative, collateral, right to reclaim cash	$ 1,200	$ 954

Business Segments and Revenue from Contracts with Customers - Segment Results and Reconciliation (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019	Dec. 31, 2019
Segment Reporting Information [Line Items]
Net interest income	$ 6,025	$ 5,791
Non-interest income	1,224	1,292
Total net revenue	7,249	7,083
Provision for credit losses	5,423	1,693
Total non-interest expense	3,729	3,671
Income (loss) from continuing operations before income taxes	(1,903)	1,719
Income tax provision (benefit)	(563)	309
Income (loss) from continuing operations, net of tax	(1,340)	1,410
Loans held for investment	262,990	240,273	$ 265,809
Total Deposits	269,689	255,107	$ 262,697
Uncollectible Portion of Billed Finance Charges and Fees	389
Operating segments \| Credit Card
Segment Reporting Information [Line Items]
Net interest income	3,702	3,590
Non-interest income	911	950
Total net revenue	4,613	4,540
Provision for credit losses	3,702	1,389
Total non-interest expense	2,208	2,171
Income (loss) from continuing operations before income taxes	(1,297)	980
Income tax provision (benefit)	(306)	229
Income (loss) from continuing operations, net of tax	(991)	751
Loans held for investment	117,797	109,836
Total Deposits	0	0
Operating segments \| Consumer Banking
Segment Reporting Information [Line Items]
Net interest income	1,657	1,679
Non-interest income	126	160
Total net revenue	1,783	1,839
Provision for credit losses	860	235
Total non-interest expense	991	994
Income (loss) from continuing operations before income taxes	(68)	610
Income tax provision (benefit)	(16)	142
Income (loss) from continuing operations, net of tax	(52)	468
Loans held for investment	64,033	59,248
Total Deposits	217,607	205,439
Operating segments \| Commercial Banking
Segment Reporting Information [Line Items]
Net interest income	491	489
Non-interest income	238	187
Total net revenue	729	676
Provision for credit losses	856	69
Total non-interest expense	412	417
Income (loss) from continuing operations before income taxes	(539)	190
Income tax provision (benefit)	(128)	44
Income (loss) from continuing operations, net of tax	(411)	146
Loans held for investment	81,160	71,189
Total Deposits	32,822	31,248
Other
Segment Reporting Information [Line Items]
Net interest income	175	33
Non-interest income	(51)	(5)
Total net revenue	124	28
Provision for credit losses	5	0
Total non-interest expense	118	89
Income (loss) from continuing operations before income taxes	1	(61)
Income tax provision (benefit)	(113)	(106)
Income (loss) from continuing operations, net of tax	114	45
Loans held for investment	0	0
Total Deposits	$ 19,260	$ 18,420

Fair Value Measurement - Nonrecurring Fair Value Measurements Included in Earnings (Detail) - Nonrecurring - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for investment	$ (207)	$ (75)
Loans held for sale	0	(1)
Other assets	(44)	(49)
Total	$ (251)	$ (125)

Allowance for Credit Losses and Reserve for Unfunded Lending Commitments - Allowance for Loan and Lease Losses and Reserve for Unfunded Lending Commitments Activity (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019	Jan. 01, 2020
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period	$ 7,208
Allowance for Credit Losses [Roll Forward]
Balance at the end of the period	14,073
Allowance for credit losses
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period	7,208	$ 7,220
Charge-offs		(2,273)
Recoveries		674
Net charge-offs		(1,599)
Provision for loan and lease losses		1,684
Allowance build for loan and lease losses		85
Other changes		8
Balance at the end of the period		7,313
Allowance for Credit Losses [Roll Forward]
Finance charge and fee reserve reclassification			$ 462
Charge-offs	(2,457)
Recoveries	666
Net charge-offs	(1,791)
Provision for credit losses	5,367
Allowance build for credit losses	3,576
Other changes	(18)
Balance at the end of the period	14,073
Allowance for credit losses \| Adjustment amount
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	2,845
Finance charge and fee reserve reclassification			462
Allowance for credit losses \| Adjusted balance
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	10,515
Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period	135
Provision for loan and lease losses		9
Balance at the end of the period		131
Allowance for Credit Losses [Roll Forward]
Provision for credit losses	51
Balance at the end of the period	223
Reserve for unfunded lending commitments \| Adjustment amount
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	37
Reserve for unfunded lending commitments \| Adjusted balance
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period		122
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	172
Combined allowance and reserve
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the end of the period		7,444
Allowance for Credit Losses [Roll Forward]
Balance at the end of the period	14,296
Credit Card
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period	5,395	5,535
Charge-offs		(1,782)
Recoveries		418
Net charge-offs		(1,364)
Provision for loan and lease losses		1,389
Allowance build for loan and lease losses		25
Other changes		8
Balance at the end of the period		5,568
Allowance for Credit Losses [Roll Forward]
Charge-offs	(1,849)
Recoveries	413
Net charge-offs	(1,436)
Provision for credit losses	3,702
Allowance build for credit losses	2,266
Other changes	(18)
Balance at the end of the period	10,346
Credit Card \| Adjustment amount
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	2,241
Finance charge and fee reserve reclassification			462
Credit Card \| Adjusted balance
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	8,098
Credit Card \| Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period	0
Provision for loan and lease losses		0
Balance at the end of the period		0
Allowance for Credit Losses [Roll Forward]
Provision for credit losses	0
Balance at the end of the period	0
Credit Card \| Reserve for unfunded lending commitments \| Adjustment amount
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	0
Credit Card \| Reserve for unfunded lending commitments \| Adjusted balance
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period		0
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	0
Credit Card \| Combined allowance and reserve
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the end of the period		5,568
Allowance for Credit Losses [Roll Forward]
Balance at the end of the period	10,346
Consumer Banking
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period	1,038	1,048
Charge-offs		(471)
Recoveries		250
Net charge-offs		(221)
Provision for loan and lease losses		235
Allowance build for loan and lease losses		14
Other changes		0
Balance at the end of the period		1,062
Allowance for Credit Losses [Roll Forward]
Charge-offs	(496)
Recoveries	250
Net charge-offs	(246)
Provision for credit losses	860
Allowance build for credit losses	614
Other changes	0
Balance at the end of the period	2,154
Consumer Banking \| Adjustment amount
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	502
Finance charge and fee reserve reclassification			0
Consumer Banking \| Adjusted balance
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	1,540
Consumer Banking \| Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period	5
Provision for loan and lease losses		0
Balance at the end of the period		4
Allowance for Credit Losses [Roll Forward]
Provision for credit losses	0
Balance at the end of the period	0
Consumer Banking \| Reserve for unfunded lending commitments \| Adjustment amount
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	(5)
Consumer Banking \| Reserve for unfunded lending commitments \| Adjusted balance
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period		4
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	0
Consumer Banking \| Combined allowance and reserve
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the end of the period		1,066
Allowance for Credit Losses [Roll Forward]
Balance at the end of the period	2,154
Commercial Banking
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period	775	637
Charge-offs		(20)
Recoveries		6
Net charge-offs		(14)
Provision for loan and lease losses		60
Allowance build for loan and lease losses		46
Other changes		0
Balance at the end of the period		683
Allowance for Credit Losses [Roll Forward]
Charge-offs	(112)
Recoveries	3
Net charge-offs	(109)
Provision for credit losses	805
Allowance build for credit losses	696
Other changes	0
Balance at the end of the period	1,573
Commercial Banking \| Adjustment amount
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	102
Finance charge and fee reserve reclassification			$ 0
Commercial Banking \| Adjusted balance
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	877
Commercial Banking \| Reserve for unfunded lending commitments
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period	130
Provision for loan and lease losses		9
Balance at the end of the period		127
Allowance for Credit Losses [Roll Forward]
Provision for credit losses	51
Balance at the end of the period	223
Commercial Banking \| Reserve for unfunded lending commitments \| Adjustment amount
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	42
Commercial Banking \| Reserve for unfunded lending commitments \| Adjusted balance
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the beginning of the period		118
Allowance for Credit Losses [Roll Forward]
Balance at the beginning of the period	172
Commercial Banking \| Combined allowance and reserve
Allowance for Loan and Lease Losses [Roll Forward]
Balance at the end of the period		$ 810
Allowance for Credit Losses [Roll Forward]
Balance at the end of the period	$ 1,796

Derivative Instruments and Hedging Activities - Freestanding Derivative (Detail) - Other non-interest income - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	$ 50	$ 9
Interest rate contracts
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	33	11
Interest rate contracts \| Customer accommodation
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	13	6
Interest rate contracts \| Other interest rate exposures
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	18	0
Commodity contracts \| Customer accommodation
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	17	2
Foreign exchange contracts \| Customer accommodation
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	3	3
Other contracts
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	$ (1)	$ (2)

Loans (Tables)

3 Months Ended

Mar. 31, 2020

Receivables [Abstract]

Loan Portfolio Composition and Aging Analysis

The table below presents the composition and aging analysis of our loans held for investment portfolio as of March 31, 2020 and December 31, 2019. The delinquency aging includes all past due loans, both performing and nonperforming.

Table 3.1: Loan Portfolio Composition and Aging Analysis



	March 31, 2020
				Delinquent Loans
(Dollars in millions)	Current			30-59 Days			60-89 Days			> 90 Days			Total Delinquent Loans			Total Loans
Credit Card:
Domestic credit card	$	105,503		$	1,094		$	812		$	2,140		$	4,046		$	109,549
International card businesses	7,930			116			75			127			318			8,248
Total credit card	113,433			1,210			887			2,267			4,364			117,797
Consumer Banking:
Auto	57,799			2,275			1,000			290			3,565			61,364
Retail banking	2,618			29			8			14			51			2,669
Total consumer banking	60,417			2,304			1,008			304			3,616			64,033
Commercial Banking:
Commercial and multifamily real estate	32,242			53			62			16			131			32,373
Commercial and industrial	48,577			87			20			103			210			48,787
Total commercial banking	80,819			140			82			119			341			81,160
Total loans⁽¹⁾	$	254,669		$	3,654		$	1,977		$	2,690		$	8,321		$	262,990
% of Total loans	96.8		%	1.4		%	0.8		%	1.0		%	3.2		%	100.0		%



	December 31, 2019
				Delinquent Loans
(Dollars in millions)	Current			30-59 Days			60-89 Days			> 90 Days			Total Delinquent Loans			PCI Loans			Total Loans
Credit Card:
Domestic credit card	$	113,857		$	1,341		$	1,038		$	2,277		$	4,656		$	93		$	118,606
International card businesses	9,277			133			84			136			353			0			9,630
Total credit card	123,134			1,474			1,122			2,413			5,009			93			128,236
Consumer Banking:
Auto	55,778			2,828			1,361			395			4,584			0			60,362
Retail banking	2,658			24			8			11			43			2			2,703
Total consumer banking	58,436			2,852			1,369			406			4,627			2			63,065
Commercial Banking:
Commercial and multifamily real estate	30,157			43			20			4			67			21			30,245
Commercial and industrial	44,009			75			26			143			244			10			44,263
Total commercial banking	74,166			118			46			147			311			31			74,508
Total loans⁽¹⁾	$	255,736		$	4,444		$	2,537		$	2,966		$	9,947		$	126		$	265,809
% of Total loans	96.2		%	1.6		%	1.0		%	1.1		%	3.7		%	0.1		%	100.0		%

__________

⁽¹⁾

Loans include unamortized premiums and discounts, and unamortized deferred fees and costs totaling $1.1 billion as of both March 31, 2020 and December 31, 2019.

90 Plus Day Delinquent Loans Accruing Interest and Nonperforming Loans

The following table presents our loans held for investment that are 90 days or more past due that continue to accrue interest and loans that are classified as nonperforming as of March 31, 2020 and December 31, 2019. We also present nonperforming loans without an allowance as of March 31, 2020. Nonperforming loans generally include loans that have been placed on nonaccrual status.

Table 3.2: 90+ Day Delinquent Loans Accruing Interest and Nonperforming Loans



	March 31, 2020									December 31, 2019
(Dollars in millions)	> 90 Days and Accruing			Nonperforming Loans⁽¹⁾			Nonperforming Loans Without an Allowance			> 90 Days and Accruing			Nonperforming Loans
Credit Card:
Domestic credit card	$	2,140		N/A			$	0		$	2,277		N/A
International card businesses	121			$	24		0			130			$	25
Total credit card	2,261			24			0			2,407			25
Consumer Banking:
Auto	0			381			0			0			487
Retail banking	0			24			2			0			23
Total consumer banking	0			405			2			0			510
Commercial Banking:
Commercial and multifamily real estate	0			71			48			0			38
Commercial and industrial	0			423			117			0			410
Total commercial banking	0			494			165			0			448
Total	$	2,261		$	923		$	167		$	2,407		$	983
% of Total loans held for investment	0.9		%	0.4		%	0.1		%	0.9		%	0.4		%

__________

⁽¹⁾

We recognized interest income for loans classified as nonperforming of $2 million for the three months ended March 31, 2020.

Loans and Leases Receivable Disclosure [Line Items]

TDR Disclosures in Progress Financial Impact of Modification

The following table presents the type, number and recorded investment of loans modified in TDRs that experienced a default during the period and had completed a modification event in the twelve months prior to the default. A default occurs if the loan is either 90 days or more delinquent, has been charged off as of the end of the period presented or has been reclassified from accrual to nonaccrual status.

Table 3.7: TDRs—Subsequent Defaults



	Three Months Ended March 31,
	2020			2019
(Dollars in millions)	Number of Contracts	Amount		Number of Contracts	Amount
Credit Card:
Domestic credit card	10,886	$	22	14,027	$	29
International card businesses	17,857	26		16,706	28
Total credit card	28,743	48		30,733	57
Consumer Banking:
Auto	1,275	16		1,105	13
Retail banking	1	0		8	0
Total consumer banking	1,276	16		1,113	13
Commercial Banking:
Commercial and industrial	6	28		0	0
Total commercial banking	6	28		0	0
Total	30,025	$	92	31,846	$	70

The following tables present the major modification types, recorded investment amounts and financial effects of loans modified in TDRs during the three months ended March 31, 2020 and 2019.

Table 3.6: Troubled Debt Restructurings



	Total Loans Modified⁽¹⁾		Three Months Ended March 31, 2020
			Reduced Interest Rate				Term Extension
(Dollars in millions)			% of TDR Activity⁽²⁾		Average Rate Reduction		% of TDR Activity⁽²⁾		Average Term Extension (Months)
Credit Card:
Domestic credit card	$	89	100	%	16.45	%	0	%	0
International card businesses	51		100		27.32		0		0
Total credit card	140		100		20.41		0		0
Consumer Banking:
Auto	123		20		3.34		94		5
Retail banking	3		1		12.50		0		4
Total consumer banking	126		20		3.36		92		5
Commercial Banking:
Commercial and multifamily real estate	19		0		0.00		100		12
Commercial and industrial	7		0		0.00		0		0
Total commercial banking	26		0		0.00		73		12
Total	$	292	56		17.87		46		6



	Total Loans Modified⁽¹⁾		Three Months Ended March 31, 2019
			Reduced Interest Rate				Term Extension
(Dollars in millions)			% of TDR Activity⁽²⁾		Average Rate Reduction		% of TDR Activity⁽²⁾		Average Term Extension (Months)
Credit Card:
Domestic credit card	$	98	100	%	16.42	%	0	%	0
International card businesses	47		100		27.59		0		0
Total credit card	145		100		20.04		0		0
Consumer Banking:
Auto	72		37		3.83		91		7
Retail banking	1		15		13.01		85		6
Total consumer banking	73		37		3.88		91		7
Commercial Banking:
Commercial and multifamily real estate	34		100		0.00		0		0
Commercial and industrial	21		0		0.00		0		0
Total commercial lending	55		62		0.00		0		0
Small-ticket commercial real estate	0		0		0.00		0		0
Total commercial banking	55		61		0.00		0		0
Total	$	273	75		14.64		24		7

__________


⁽¹⁾	Represents the recorded investment of total loans modified in TDRs at the end of the quarter in which they were modified. As not every modification type is included in the table above, the total percentage of TDR activity may not add up to 100%. Some loans may receive more than one type of concession as part of the modification.

⁽²⁾

Due to multiple concessions granted to some troubled borrowers, percentages may total more than 100% for certain loan types.

Credit Card

Loans and Leases Receivable Disclosure [Line Items]

Credit Quality Indicator

The table below presents our credit card portfolio by delinquency status as of March 31, 2020.

Table 3.3: Credit Card Delinquency Status



	March 31, 2020
(Dollars in millions)	Revolving Loans		Revolving Loans Converted to Term		Total
Credit Card:
Domestic credit card:
Current	$	104,892	$	611	$	105,503
30-59 days	1,060		34		1,094
60-89 days	787		25		812
Greater than 90 days	2,107		33		2,140
Total domestic credit card	108,846		703		109,549

International card businesses:
Current	7,865		65		7,930
30-59 days	104		12		116
60-89 days	63		12		75
Greater than 90 days	112		15		127
Total international card businesses	8,144		104		8,248
Total credit card	$	116,990	$	807	$	117,797

Consumer Banking

Loans and Leases Receivable Disclosure [Line Items]

Credit Quality Indicator

The table below presents our consumer banking portfolio of loans held for investment by credit quality indicator as of March 31, 2020 and December 31, 2019. We present our auto loan portfolio by FICO scores at origination and our retail banking loan portfolio by delinquency status, which includes all past due loans, both performing and nonperforming.

Table 3.4: Consumer Banking Portfolio by Credit Quality Indicator



	March 31, 2020
	Term Loans by Vintage Year
(Dollars in millions)	2020		2019		2018		2017		2016		Prior		Total Term Loans		Revolving Loans		Revolving Loans Converted to Term		Total		December 31, 2019
Auto—At origination FICO scores:⁽¹⁾
Greater than 660	$	3,410	$	10,995	$	6,842	$	4,538	$	2,294	$	769	$	28,848	$	0	$	0	$	28,848	$	28,773
621-660	1,467		4,813		2,831		1,784		854		324		12,073		0		0		12,073		11,924
620 or below	2,649		8,118		4,581		2,955		1,493		647		20,443		0		0		20,443		19,665
Total auto	7,526		23,926		14,254		9,277		4,641		1,740		61,364		0		0		61,364		60,362

Retail banking—Delinquency status:
Current	68		232		252		257		211		655		1,675		935		8		2,618		2,658
30-59 days	0		4		0		1		1		2		8		21		0		29		24
60-89 days	0		0		0		2		0		1		3		5		0		8		8
Greater than 90 days	0		0		0		3		1		4		8		6		0		14		11
Total retail banking	68		236		252		263		213		662		1,694		967		8		2,669		2,701
Total consumer banking	$	7,594	$	24,162	$	14,506	$	9,540	$	4,854	$	2,402	$	63,058	$	967	$	8	$	64,033	$	63,063

__________

⁽¹⁾

Amounts represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below category.

Commercial Banking

Loans and Leases Receivable Disclosure [Line Items]

Credit Quality Indicator

The following table presents our commercial banking portfolio of loans held for investment by internal risk ratings as of March 31, 2020 and December 31, 2019. The internal risk rating status includes all past due loans, both performing and nonperforming.

Table 3.5: Commercial Banking Portfolio by Internal Risk Ratings



	March 31, 2020
	Term Loans by Vintage Year
(Dollars in millions)	2020		2019		2018		2017		2016		Prior		Total Term Loans		Revolving Loans		Revolving Loans Converted to Term		Total
Internal risk rating:⁽¹⁾
Commercial and multifamily real estate
Noncriticized	$	1,846	$	5,748	$	4,096	$	2,264	$	2,344	$	7,181	$	23,479	$	8,284	$	0	$	31,763
Criticized performing	0		55		9		91		161		223		539		0		0		539
Criticized nonperforming	0		0		1		9		1		60		71		0		0		71
Total commercial and multifamily real estate	1,846		5,803		4,106		2,364		2,506		7,464		24,089		8,284		0		32,373
Commercial and industrial
Noncriticized	2,712		11,031		5,085		3,290		2,098		4,149		28,365		17,504		82		45,951
Criticized performing	32		380		324		287		95		120		1,238		1,172		3		2,413
Criticized nonperforming	12		93		19		78		11		0		213		210		0		423
Total commercial and industrial	2,756		11,504		5,428		3,655		2,204		4,269		29,816		18,886		85		48,787
Total commercial banking	$	4,602	$	17,307	$	9,534	$	6,019	$	4,710	$	11,733	$	53,905	$	27,170	$	85	$	81,160



	December 31, 2019
(Dollars in millions)	Commercial and Multifamily Real Estate		% of Total		Commercial and Industrial		% of Total		Total Commercial Banking		% of Total
Internal risk rating:⁽¹⁾
Noncriticized	$	29,625	97.9	%	$	42,223	95.4	%	$	71,848	96.5	%
Criticized performing	561		1.9		1,620		3.7		2,181		2.9
Criticized nonperforming	38		0.1		410		0.9		448		0.6
PCI loans	21		0.1		10		0.0		31		0.0
Total	$	30,245	100.0	%	$	44,263	100.0	%	$	74,508	100.0	%

__________

⁽¹⁾

Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by bank regulatory authorities.

Loans - Loan Portfolio Composition and Aging Analysis (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Financing Receivable, Recorded Investment, Aging [Abstract]
Current	$ 254,669	$ 255,736
Past due	8,321	9,947
Total Loans	$ 262,990	$ 265,809
Financing Receivable, Recorded Investment, Aging, Percent of Total Loan [Abstract]
Current, percentage of total loans	96.80%	96.20%
Past due, percentage of total loans	3.20%	3.70%
Percentage of total loans	100.00%	100.00%
Unamortized premiums and discounts, deferred fees and costs	$ 1,100	$ 1,100
Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Current	113,433	123,134
Past due	4,364	5,009
Total Loans	117,797	128,236
Consumer Banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Current	60,417	58,436
Past due	3,616	4,627
Total Loans	64,033	63,065
Consumer Banking \| Auto
Financing Receivable, Recorded Investment, Aging [Abstract]
Current	57,799	55,778
Past due	3,565	4,584
Total Loans	61,364	60,362
Consumer Banking \| Retail banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Current	2,618	2,658
Past due	51	43
Total Loans	2,669	2,703
Commercial Banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Current	80,819	74,166
Past due	341	311
Total Loans	81,160	74,508
Commercial Banking \| Commercial and multifamily real estate
Financing Receivable, Recorded Investment, Aging [Abstract]
Current	32,242	30,157
Past due	131	67
Total Loans	32,373	30,245
Commercial Banking \| Commercial and industrial
Financing Receivable, Recorded Investment, Aging [Abstract]
Current	48,577	44,009
Past due	210	244
Total Loans	48,787	44,263
PCI Loans
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due		$ 126
Financing Receivable, Recorded Investment, Aging, Percent of Total Loan [Abstract]
Percentage of total loans		0.10%
PCI Loans \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due		$ 93
PCI Loans \| Consumer Banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due		2
PCI Loans \| Consumer Banking \| Auto
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due		0
PCI Loans \| Consumer Banking \| Retail banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due		2
PCI Loans \| Commercial Banking \| Total commercial lending
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due		31
PCI Loans \| Commercial Banking \| Commercial and multifamily real estate
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due		21
PCI Loans \| Commercial Banking \| Commercial and industrial
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due		10
30-59 days
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	$ 3,654	$ 4,444
Financing Receivable, Recorded Investment, Aging, Percent of Total Loan [Abstract]
Past due, percentage of total loans	1.40%	1.60%
30-59 days \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	$ 1,210	$ 1,474
30-59 days \| Consumer Banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	2,304	2,852
30-59 days \| Consumer Banking \| Auto
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	2,275	2,828
30-59 days \| Consumer Banking \| Retail banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	29	24
30-59 days \| Commercial Banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	140	118
30-59 days \| Commercial Banking \| Commercial and multifamily real estate
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	53	43
30-59 days \| Commercial Banking \| Commercial and industrial
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	87	75
60-89 days
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	$ 1,977	$ 2,537
Financing Receivable, Recorded Investment, Aging, Percent of Total Loan [Abstract]
Past due, percentage of total loans	0.80%	1.00%
60-89 days \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	$ 887	$ 1,122
60-89 days \| Consumer Banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	1,008	1,369
60-89 days \| Consumer Banking \| Auto
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	1,000	1,361
60-89 days \| Consumer Banking \| Retail banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	8	8
60-89 days \| Commercial Banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	82	46
60-89 days \| Commercial Banking \| Commercial and multifamily real estate
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	62	20
60-89 days \| Commercial Banking \| Commercial and industrial
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	20	26
Greater than 90 days
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	$ 2,690	$ 2,966
Financing Receivable, Recorded Investment, Aging, Percent of Total Loan [Abstract]
Past due, percentage of total loans	1.00%	1.10%
Greater than 90 days \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	$ 2,267	$ 2,413
Greater than 90 days \| Consumer Banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	304	406
Greater than 90 days \| Consumer Banking \| Auto
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	290	395
Greater than 90 days \| Consumer Banking \| Retail banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	14	11
Greater than 90 days \| Commercial Banking
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	119	147
Greater than 90 days \| Commercial Banking \| Commercial and multifamily real estate
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	16	4
Greater than 90 days \| Commercial Banking \| Commercial and industrial
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	103	143
Domestic credit card: \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Current	105,503	113,857
Past due	4,046	4,656
Total Loans	109,549	118,606
Domestic credit card: \| PCI Loans \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due		93
Domestic credit card: \| 30-59 days \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	1,094	1,341
Domestic credit card: \| 60-89 days \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	812	1,038
Domestic credit card: \| Greater than 90 days \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	2,140	2,277
International card businesses: \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Current	7,930	9,277
Past due	318	353
Total Loans	8,248	9,630
International card businesses: \| PCI Loans \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due		0
International card businesses: \| 30-59 days \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	116	133
International card businesses: \| 60-89 days \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	75	84
International card businesses: \| Greater than 90 days \| Credit Card
Financing Receivable, Recorded Investment, Aging [Abstract]
Past due	$ 127	$ 136

Derivative Instruments and Hedging Activities - Offsetting Liabilities (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Derivative liabilities
Derivative liabilities, gross amount	$ 3,884	$ 1,197
Derivative liabilities, offsetting financial instruments	(1,021)	(347)
Derivative liabilities, offsetting cash collateral	(106)	(176)
Total derivative liabilities	2,757	674
Derivative liabilities, securities collateral not netted	0	0
Net exposure	2,757	674
Repurchase agreements
Gross amounts	399	314
Repurchase agreements, securities sold, offset	0	0
Repurchase agreements, cash collateral pledged, offset	0	0
Net amounts as recognized	399	314
Repurchase agreements, securities collateral not netted	(399)	(314)
Net exposure	0	0
Derivative, collateral, obligation to return cash	2,700	347
Derivative, collateral, obligation to return securities	1	1
Derivative, collateral, right to reclaim cash	1,200	954
Securities sold under repurchase agreements, fair value of collateral	$ 407	$ 320

Investment Securities (Tables)

3 Months Ended

Mar. 31, 2020

Investments, Debt and Equity Securities [Abstract]

Schedule of Available-for-Sale Securities

The table below presents the amortized cost, gross unrealized gains and losses, and fair value of securities available for sale as of March 31, 2020 and December 31, 2019. Accrued interest receivable of $244 million as of March 31, 2020 is not included in the below table.

Table 2.1: Investment Securities Available for Sale



	March 31, 2020
(Dollars in millions)	Amortized Cost		Allowance for Credit Losses			Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
Investment securities available for sale:
U.S. Treasury securities	$	4,333	$	0		$	27	$	0		$	4,360
RMBS:
Agency	62,126		0			2,434		(103		)	64,457
Non-agency	1,195		(5		)	113		(19		)	1,284
Total RMBS	63,321		(5		)	2,547		(122		)	65,741
Agency CMBS	9,707		0			403		(26		)	10,084
Other securities⁽¹⁾	1,239		0			3		(4		)	1,238
Total investment securities available for sale	$	78,600	$	(5	)	$	2,980	$	(152	)	$	81,423



	December 31, 2019
(Dollars in millions)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
Investment securities available for sale:
U.S. Treasury securities	$	4,122	$	6	$	(4	)	$	4,124
RMBS:
Agency	62,003		1,120		(284		)	62,839
Non-agency	1,235		266		(2		)	1,499
Total RMBS	63,238		1,386		(286		)	64,338
Agency CMBS	9,303		165		(42		)	9,426
Other securities⁽¹⁾	1,321		4		0			1,325
Total investment securities available for sale	$	77,984	$	1,561	$	(332	)	$	79,213

__________

⁽¹⁾

Includes primarily supranational bonds, foreign government bonds and other asset-backed securities.

Schedule of Available-for-Sale Securities in Gross Unrealized Loss Position

The table below provides the gross unrealized losses and fair value of our securities available for sale aggregated by major security type and the length of time that individual securities have been in a continuous unrealized loss position as of March 31, 2020 and December 31, 2019. The amounts as of March 31, 2020 only include securities available for sale without an allowance for credit losses.

Table 2.2: Securities in a Gross Unrealized Loss Position



	March 31, 2020
	Less than 12 Months					12 Months or Longer					Total
(Dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses
Investment securities available for sale without an allowance for credit losses:
RMBS:
Agency	$	1,970	$	(29	)	$	5,214	$	(74	)	$	7,184	$	(103	)
Non-agency	211		(12		)	0		0			211		(12		)
Total RMBS	2,181		(41		)	5,214		(74		)	7,395		(115		)
Agency CMBS	1,351		(14		)	985		(12		)	2,336		(26		)
Other securities⁽¹⁾	555		(4		)	0		0			555		(4		)
Total investment securities available for sale in a gross unrealized loss position without an allowance for credit losses⁽²⁾	$	4,087	$	(59	)	$	6,199	$	(86	)	$	10,286	$	(145	)



	December 31, 2019
	Less than 12 Months					12 Months or Longer					Total
(Dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses
Investment securities available for sale:
U.S. Treasury securities	$	2,647	$	(4	)	$	0	$	0		$	2,647	$	(4	)
RMBS:
Agency	10,494		(92		)	10,567		(192		)	21,061		(284		)
Non-agency	35		(1		)	16		(1		)	51		(2		)
Total RMBS	10,529		(93		)	10,583		(193		)	21,112		(286		)
Agency CMBS	2,580		(23		)	1,563		(19		)	4,143		(42		)
Other securities⁽¹⁾	126		0			106		0			232		0
Total investment securities available for sale in a gross unrealized loss position	$	15,882	$	(120	)	$	12,252	$	(212	)	$	28,134	$	(332	)

__________


⁽¹⁾	Includes primarily supranational bonds and foreign government bonds.

⁽²⁾

Consists of approximately 590 securities in gross unrealized loss positions as of March 31, 2020.

Schedule of Contractual Maturities for Securities

The table below summarizes, by major security type, the contractual maturities and weighted-average yields of our investment securities as of March 31, 2020. Because borrowers may have the right to call or prepay certain obligations, the expected maturities of our securities are likely to differ from the scheduled contractual maturities presented below. The weighted-average yield below represents the effective yield for the investment securities and is calculated based on the amortized cost of each security.

Table 2.3: Contractual Maturities and Weighted-Average Yields of Securities



	March 31, 2020
(Dollars in millions)	Due in 1 Year or Less			Due > 1 Year through 5 Years			Due > 5 Years through 10 Years			Due > 10 Years			Total
Fair value of securities available for sale:
U.S. Treasury securities	$	0		$	1,549		$	2,811		$	0		$	4,360
RMBS⁽¹⁾:
Agency	0			68			912			63,477			64,457
Non-agency	0			0			0			1,284			1,284
Total RMBS	0			68			912			64,761			65,741
Agency CMBS⁽¹⁾	6			2,210			3,742			4,126			10,084
Other securities	499			457			282			0			1,238
Total securities available for sale	$	505		$	4,284		$	7,747		$	68,887		$	81,423
Amortized cost of securities available for sale	$	503		$	4,263		$	7,574		$	66,260		$	78,600
Weighted-average yield for securities available for sale	1.49		%	2.10		%	2.18		%	2.82		%	2.71		%

__________


⁽¹⁾	As of March 31, 2020, the weighted-average expected maturities of RMBS and Agency CMBS are 3.6 years and 5.3 years, respectively.

Variable Interest Entities and Securitizations - Carrying Amount of Assets and Liabilities of Variable Interest Entities (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Variable Interest Entity [Line Items]
Maximum Exposure to Loss	$ 5,410	$ 5,413
Carrying Amount of Assets	396,878	390,365
Carrying Amount of Liabilities	340,048	332,354
Affordable housing entities
Variable Interest Entity [Line Items]
Maximum Exposure to Loss	4,594	4,559
VIE, nonconsolidated, carrying amount of assets included in certain investment structures	2,300	2,300
VIE, nonconsolidated, carrying amount of liabilities included in certain investment structures	701	741
Entities that provide capital to low-income and rural communities
Variable Interest Entity [Line Items]
Maximum Exposure to Loss	0	0
Other
Variable Interest Entity [Line Items]
Maximum Exposure to Loss	486	502
Total other VIEs
Variable Interest Entity [Line Items]
Maximum Exposure to Loss	5,080	5,061
Credit card loan securitizations
Variable Interest Entity [Line Items]
Maximum Exposure to Loss	0	0
Auto loan securitizations
Variable Interest Entity [Line Items]
Maximum Exposure to Loss	0	0
Home loan
Variable Interest Entity [Line Items]
Maximum Exposure to Loss	330	352
Total securitization-related VIEs
Variable Interest Entity [Line Items]
Maximum Exposure to Loss	330	352
Consolidated
Variable Interest Entity [Line Items]
Carrying Amount of Assets	32,835	35,519
Carrying Amount of Liabilities	17,236	18,201
Consolidated \| Affordable housing entities
Variable Interest Entity [Line Items]
Carrying Amount of Assets	246	236
Carrying Amount of Liabilities	18	7
Consolidated \| Entities that provide capital to low-income and rural communities
Variable Interest Entity [Line Items]
Carrying Amount of Assets	1,967	1,889
Carrying Amount of Liabilities	69	69
Consolidated \| Other
Variable Interest Entity [Line Items]
Carrying Amount of Assets	0	0
Carrying Amount of Liabilities	0	0
Consolidated \| Total other VIEs
Variable Interest Entity [Line Items]
Carrying Amount of Assets	2,213	2,125
Carrying Amount of Liabilities	87	76
Consolidated \| Credit card loan securitizations
Variable Interest Entity [Line Items]
Carrying Amount of Assets	27,271	31,112
Carrying Amount of Liabilities	14,180	16,113
Consolidated \| Auto loan securitizations
Variable Interest Entity [Line Items]
Carrying Amount of Assets	3,351	2,282
Carrying Amount of Liabilities	2,969	2,012
Consolidated \| Home loan
Variable Interest Entity [Line Items]
Carrying Amount of Assets	0	0
Carrying Amount of Liabilities	0	0
Consolidated \| Total securitization-related VIEs
Variable Interest Entity [Line Items]
Carrying Amount of Assets	30,622	33,394
Carrying Amount of Liabilities	17,149	18,125
Unconsolidated
Variable Interest Entity [Line Items]
Carrying Amount of Assets	5,139	5,127
Carrying Amount of Liabilities	1,275	1,289
Unconsolidated \| Affordable housing entities
Variable Interest Entity [Line Items]
Carrying Amount of Assets	4,594	4,559
Carrying Amount of Liabilities	1,275	1,289
Unconsolidated \| Entities that provide capital to low-income and rural communities
Variable Interest Entity [Line Items]
Carrying Amount of Assets	0	0
Carrying Amount of Liabilities	0	0
Unconsolidated \| Other
Variable Interest Entity [Line Items]
Carrying Amount of Assets	486	502
Carrying Amount of Liabilities	0	0
Unconsolidated \| Total other VIEs
Variable Interest Entity [Line Items]
Carrying Amount of Assets	5,080	5,061
Carrying Amount of Liabilities	1,275	1,289
Unconsolidated \| Credit card loan securitizations
Variable Interest Entity [Line Items]
Carrying Amount of Assets	0	0
Carrying Amount of Liabilities	0	0
Unconsolidated \| Auto loan securitizations
Variable Interest Entity [Line Items]
Carrying Amount of Assets	0	0
Carrying Amount of Liabilities	0	0
Unconsolidated \| Home loan
Variable Interest Entity [Line Items]
Carrying Amount of Assets	59	66
Carrying Amount of Liabilities	0	0
Unconsolidated \| Total securitization-related VIEs
Variable Interest Entity [Line Items]
Carrying Amount of Assets	59	66
Carrying Amount of Liabilities	$ 0	$ 0

Variable Interest Entities and Securitizations - External Debt and Receivable Balances of Securitization Programs (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Credit Card
Qualitative and Quantitative Information, Transferor's Continuing Involvement [Line Items]
Securities held by third-party investors, non-mortgage	$ 14,175	$ 15,798
Receivables in the trust, non-mortgage	28,451	31,625
Cash balance of spread or reserve accounts, non-mortgage	0	0
Auto
Qualitative and Quantitative Information, Transferor's Continuing Involvement [Line Items]
Securities held by third-party investors, non-mortgage	2,966	2,010
Receivables in the trust, non-mortgage	3,221	2,192
Cash balance of spread or reserve accounts, non-mortgage	10	7
Home Loan
Qualitative and Quantitative Information, Transferor's Continuing Involvement [Line Items]
Securities held by third-party investors, mortgage	913	962
Receivables in the trust, mortgage	927	978
Cash balance of spread or reserve accounts, mortgage	$ 15	$ 17

Loans - Credit Card Delinquency Status (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Not Past Due	$ 254,669	$ 255,736
Financing Receivable, Past Due	8,321	9,947
Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Not Past Due	113,433	123,134
Financing Receivable, Past Due	4,364	5,009
Financing Receivable, Before Allowance For Credit Loss, Revolving	116,990
Financing Receivable, Before Allowance For Credit Loss, Revolving, Converted To Term Loan	807
Loans held for investment	117,797
Domestic credit card: \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Not Past Due, Revolving	104,892
Financing Receivable, Not Past Due, Revolving, Converted To Term Loan	611
Financing Receivable, Not Past Due	105,503	113,857
Financing Receivable, Past Due, Revolving, Converted To Term Loan	160
Financing Receivable, Past Due	4,046	4,656
Financing Receivable, Before Allowance For Credit Loss, Revolving	108,846
Financing Receivable, Before Allowance For Credit Loss, Revolving, Converted To Term Loan	703
Loans held for investment	109,549
International card businesses: \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Not Past Due, Revolving	7,865
Financing Receivable, Not Past Due, Revolving, Converted To Term Loan	65
Financing Receivable, Not Past Due	7,930	9,277
Financing Receivable, Past Due	318	353
Financing Receivable, Before Allowance For Credit Loss, Revolving	8,144
Financing Receivable, Before Allowance For Credit Loss, Revolving, Converted To Term Loan	104
Loans held for investment	8,248
30-59 days
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due	3,654	4,444
30-59 days \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due	1,210	1,474
30-59 days \| Domestic credit card: \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due, Revolving	1,060
Financing Receivable, Past Due, Revolving, Converted To Term Loan	34
Financing Receivable, Past Due	1,094	1,341
30-59 days \| International card businesses: \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due, Revolving	104
Financing Receivable, Past Due, Revolving, Converted To Term Loan	12
Financing Receivable, Past Due	116	133
60-89 days
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due	1,977	2,537
60-89 days \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due	887	1,122
60-89 days \| Domestic credit card: \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due, Revolving	787
Financing Receivable, Past Due, Revolving, Converted To Term Loan	25
Financing Receivable, Past Due	812	1,038
60-89 days \| International card businesses: \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due, Revolving	63
Financing Receivable, Past Due, Revolving, Converted To Term Loan	12
Financing Receivable, Past Due	75	84
Greater than 90 days
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due	2,690	2,966
Greater than 90 days \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due	2,267	2,413
Greater than 90 days \| Domestic credit card: \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due, Revolving	2,107
Financing Receivable, Past Due, Revolving, Converted To Term Loan	33
Financing Receivable, Past Due	2,140	2,277
Greater than 90 days \| International card businesses: \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due, Revolving	112
Financing Receivable, Past Due, Revolving, Converted To Term Loan	15
Financing Receivable, Past Due	$ 127	$ 136

Deposits and Borrowings - Long-Term Debt (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Debt Instrument [Line Items]
Total long-term debt	$ 49,282	$ 48,383
Total short-term borrowings and long-term debt	55,681	55,697
EUR denominated unsecured notes	32,049	30,472
Euro
Debt Instrument [Line Items]
EUR denominated unsecured notes	$ 1,400	1,400
Securitized debt obligations
Debt Instrument [Line Items]
Weighted average interest rate	2.00%
Carrying value	$ 17,141	17,808
Total senior and subordinated notes
Debt Instrument [Line Items]
Carrying value	$ 32,049	30,472
Senior notes \| Total unsecured senior debt
Debt Instrument [Line Items]
Weighted average interest rate	2.98%
Carrying value	$ 27,306	25,997
Senior notes \| Fixed unsecured senior debt
Debt Instrument [Line Items]
Weighted average interest rate	3.04%
Carrying value	$ 24,610	23,302
Senior notes \| Floating unsecured senior debt
Debt Instrument [Line Items]
Weighted average interest rate	2.42%
Carrying value	$ 2,696	2,695
Subordinated notes \| Fixed unsecured subordinated debt
Debt Instrument [Line Items]
Weighted average interest rate	3.78%
Carrying value	$ 4,743	4,475
Finance lease liabilities
Debt Instrument [Line Items]
Weighted average interest rate	3.64%
Carrying value	$ 92	103
Total other long-term borrowings
Debt Instrument [Line Items]
Carrying value	$ 92	$ 103
Minimum \| Securitized debt obligations
Debt Instrument [Line Items]
Stated interest rates	1.05%
Minimum \| Senior notes \| Fixed unsecured senior debt
Debt Instrument [Line Items]
Stated interest rates	0.80%
Minimum \| Senior notes \| Floating unsecured senior debt
Debt Instrument [Line Items]
Stated interest rates	1.95%
Minimum \| Subordinated notes \| Fixed unsecured subordinated debt
Debt Instrument [Line Items]
Stated interest rates	3.38%
Minimum \| Finance lease liabilities
Debt Instrument [Line Items]
Stated interest rates	1.63%
Maximum \| Securitized debt obligations
Debt Instrument [Line Items]
Stated interest rates	3.01%
Maximum \| Senior notes \| Fixed unsecured senior debt
Debt Instrument [Line Items]
Stated interest rates	4.75%
Maximum \| Senior notes \| Floating unsecured senior debt
Debt Instrument [Line Items]
Stated interest rates	2.92%
Maximum \| Subordinated notes \| Fixed unsecured subordinated debt
Debt Instrument [Line Items]
Stated interest rates	4.20%
Maximum \| Finance lease liabilities
Debt Instrument [Line Items]
Stated interest rates	9.91%

Stockholders' Equity - Reclassifications from AOCI (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Interest income	$ 6,025	$ 5,791
Interest expense	1,084	1,301
Non-interest income	145	157
Income from continuing operations before income taxes	(1,903)	1,719
Income tax provision (benefit)	(563)	309
Net income (loss)	(1,340)	1,412
Reclassification out of Accumulated Other Comprehensive Income [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Net income (loss)	321	(153)
Accumulated Net Unrealized Investment Gain (Loss) \| Reclassification out of Accumulated Other Comprehensive Income [Member] \| Available-for-sale securities
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Non-interest income	0	24
Income tax provision (benefit)	0	6
Net income (loss)	0	18
Accumulated Net Unrealized Investment Gain (Loss) \| Reclassification out of Accumulated Other Comprehensive Income [Member] \| Securities Held to Maturity
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Interest income	0	(8)
Income tax provision (benefit)	0	(2)
Net income (loss)	0	(6)
Cash Flow Hedges \| Reclassification out of Accumulated Other Comprehensive Income [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Income from continuing operations before income taxes	424	(220)
Income tax provision (benefit)	103	(54)
Net income (loss)	321	(166)
Cash Flow Hedges \| Reclassification out of Accumulated Other Comprehensive Income [Member] \| Interest rate contracts
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Interest income	26	(60)
Cash Flow Hedges \| Reclassification out of Accumulated Other Comprehensive Income [Member] \| Foreign exchange contracts
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Interest income	7	12
Interest expense	(1)	0
Non-interest income	392	(172)
Other \| Reclassification out of Accumulated Other Comprehensive Income [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Income from continuing operations before income taxes	0	1
Income tax provision (benefit)	0	0
Net income (loss)	$ 0	$ 1

Earnings Per Common Share

3 Months Ended

Mar. 31, 2020

Earnings Per Share [Abstract]

Earnings Per Common Share

NOTE 10—EARNINGS PER COMMON SHARE

The following table sets forth the computation of basic and diluted earnings per common share.

Table 10.1: Computation of Basic and Diluted Earnings per Common Share



	Three Months Ended March 31,
(Dollars and shares in millions, except per share data)	2020			2019
Income (loss) from continuing operations, net of tax	$	(1,340	)	$	1,410
Income from discontinued operations, net of tax	0			2
Net income (loss)	(1,340		)	1,412
Dividends and undistributed earnings allocated to participating securities	(3		)	(12		)
Preferred stock dividends	(55		)	(52		)
Issuance cost for redeemed preferred stock	(22		)	0
Net income (loss) available to common stockholders	$	(1,420	)	$	1,348

Total weighted-average basic shares outstanding	457.6			469.4
Effect of dilutive securities:⁽¹⁾
Stock options	0.0			1.1
Other contingently issuable shares	0.0			1.1
Total effect of dilutive securities	0.0			2.2
Total weighted-average diluted shares outstanding	457.6			471.6
Basic earnings per common share:
Net income (loss) from continuing operations	$	(3.10	)	$	2.87
Net income (loss) per basic common share	$	(3.10	)	$	2.87
Diluted earnings per common share:⁽¹⁾
Net income (loss) from continuing operations	$	(3.10	)	$	2.86
Net income (loss) per diluted common share	$	(3.10	)	$	2.86

__________

⁽¹⁾

In periods of net loss, dilutive securities are excluded as their inclusion would have an anti-dilutive effect. Accordingly, awards of 1.6 million shares and options of 2.8 million shares with an exercise price ranging from $36.55 to $86.34 were excluded for the three months ended March 31, 2020. For the three months ended March 31, 2019, 275 thousand shares related to options with an exercise price of $86.34 were excluded from the computation of diluted earnings per share, because their inclusion would be anti-dilutive.

Fair Value Measurement - Fair Value of Financial Instruments (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Financial assets:
Loans held for sale	$ 1,100	$ 251
Level 1
Financial assets:
Cash and cash equivalents	4,545	4,129
Restricted cash for securitization investors	364	342
Net loans held for investment	0	0
Loans held for sale		0
Interest receivable	0	0
Other investments	0	0
Financial liabilities:
Deposits with defined maturities	0	0
Securitized debt obligations	0	0
Senior and subordinated notes	0	0
Federal funds purchased and securities loaned or sold under agreements to repurchase	0	0
Other borrowings	0	0
Interest payable	0	0
Level 2
Financial assets:
Cash and cash equivalents	20,391	9,278
Restricted cash for securitization investors	0	0
Net loans held for investment	0	0
Loans held for sale		149
Interest receivable	1,687	1,758
Other investments	1,596	1,638
Financial liabilities:
Deposits with defined maturities	44,288	45,225
Securitized debt obligations	16,917	17,941
Senior and subordinated notes	30,210	31,233
Federal funds purchased and securities loaned or sold under agreements to repurchase	399	314
Other borrowings	5,988	7,001
Interest payable	359	439
Level 3
Financial assets:
Cash and cash equivalents	0	0
Restricted cash for securitization investors	0	0
Net loans held for investment	251,514	258,696
Loans held for sale		0
Interest receivable	0	0
Other investments	0	0
Financial liabilities:
Deposits with defined maturities	0	0
Securitized debt obligations	0	0
Senior and subordinated notes	0	0
Federal funds purchased and securities loaned or sold under agreements to repurchase	0	0
Other borrowings	0	0
Interest payable	0	0
Carrying Value
Financial assets:
Cash and cash equivalents	24,936	13,407
Restricted cash for securitization investors	364	342
Net loans held for investment	248,917	258,601
Loans held for sale		149
Interest receivable	1,687	1,758
Other investments	1,596	1,638
Financial liabilities:
Deposits with defined maturities	43,982	44,958
Securitized debt obligations	17,141	17,808
Senior and subordinated notes	32,049	30,472
Federal funds purchased and securities loaned or sold under agreements to repurchase	399	314
Other borrowings	6,000	7,000
Interest payable	359	439
Estimated Fair Value
Financial assets:
Cash and cash equivalents	24,936	13,407
Restricted cash for securitization investors	364	342
Net loans held for investment	251,514	258,696
Loans held for sale		149
Interest receivable	1,687	1,758
Other investments	1,596	1,638
Financial liabilities:
Deposits with defined maturities	44,288	45,225
Securitized debt obligations	16,917	17,941
Senior and subordinated notes	30,210	31,233
Federal funds purchased and securities loaned or sold under agreements to repurchase	399	314
Other borrowings	5,988	7,001
Interest payable	$ 359	$ 439

Label	Element	Value
Retained Earnings [Member]
Cumulative Effect of New Accounting Principle in Period of Adoption	us-gaap_CumulativeEffectOfNewAccountingPrincipleInPeriodOfAdoption	$ (2,184,000,000)
Cumulative Effect of New Accounting Principle in Period of Adoption	us-gaap_CumulativeEffectOfNewAccountingPrincipleInPeriodOfAdoption	$ (11,000,000)

Loans Loans - Consumer Banking Portfolio by Credit Quality Indicator (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Financing Receivable, Credit Quality Indicator [Line Items]
Financing Receivable, Not Past Due	$ 254,669	$ 255,736
Past due	8,321	9,947
Financing Receivable, Past Due And Not Past Due	262,990	265,809
Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
Financing Receivable, Not Past Due	60,417	58,436
Past due	3,616	4,627
2020	7,594
2019	24,162
2018	14,506
2017	9,540
2016	4,854
Prior	2,402
Total Term Loans	63,058
Revolving Loans	967
Revolving Loans Converted to Term	8
Financing Receivable, Past Due And Not Past Due	64,033	63,065
Financing Receivable, Past Due And Not Past Due, Excluding PCI Loans		63,063
Auto \| Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
Financing Receivable, Not Past Due	57,799	55,778
Past due	3,565	4,584
2020	7,526
2019	23,926
2018	14,254
2017	9,277
2016	4,641
Prior	1,740
Total Term Loans	61,364
Revolving Loans	0
Revolving Loans Converted to Term	0
Financing Receivable, Past Due And Not Past Due	61,364	60,362
Financing Receivable, Past Due And Not Past Due, Excluding PCI Loans		60,362
Auto \| Consumer Banking \| Greater than 660
Financing Receivable, Credit Quality Indicator [Line Items]
2020	3,410
2019	10,995
2018	6,842
2017	4,538
2016	2,294
Prior	769
Total Term Loans	28,848
Revolving Loans	0
Revolving Loans Converted to Term	0
Financing Receivable, Past Due And Not Past Due	28,848
Financing Receivable, Past Due And Not Past Due, Excluding PCI Loans		28,773
Auto \| Consumer Banking \| 621-660
Financing Receivable, Credit Quality Indicator [Line Items]
2020	1,467
2019	4,813
2018	2,831
2017	1,784
2016	854
Prior	324
Total Term Loans	12,073
Revolving Loans	0
Revolving Loans Converted to Term	0
Financing Receivable, Past Due And Not Past Due	12,073
Financing Receivable, Past Due And Not Past Due, Excluding PCI Loans		11,924
Auto \| Consumer Banking \| 620 or below
Financing Receivable, Credit Quality Indicator [Line Items]
2020	2,649
2019	8,118
2018	4,581
2017	2,955
2016	1,493
Prior	647
Total Term Loans	20,443
Revolving Loans	0
Revolving Loans Converted to Term	0
Financing Receivable, Past Due And Not Past Due	20,443
Financing Receivable, Past Due And Not Past Due, Excluding PCI Loans		19,665
Retail banking \| Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
2020, Current	68
2019, Current	232
2018, Current	252
2017, Current	257
2016, Current	211
Prior, Current	655
Total Term Loans, Current	1,675
Revolving Loans, Current	935
Revolving Loans Converted to Term Loan, Current	8
Financing Receivable, Not Past Due	2,618	2,658
Past due	51	43
2020	68
2019	236
2018	252
2017	263
2016	213
Prior	662
Total Term Loans	1,694
Revolving Loans	967
Revolving Loans Converted to Term	8
Financing Receivable, Past Due And Not Past Due	2,669	2,703
Financing Receivable, Past Due And Not Past Due, Excluding PCI Loans		2,701
30-59 days
Financing Receivable, Credit Quality Indicator [Line Items]
Past due	3,654	4,444
30-59 days \| Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
Past due	2,304	2,852
30-59 days \| Auto \| Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
Past due	2,275	2,828
30-59 days \| Retail banking \| Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
2020	0
2019	4
2018	0
2017	1
2016	1
Prior	2
Total Term Loans	8
Revolving Loans	21
Revolving Loans Converted to Term Loan	0
Past due	29	24
60-89 days
Financing Receivable, Credit Quality Indicator [Line Items]
Past due	1,977	2,537
60-89 days \| Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
Past due	1,008	1,369
60-89 days \| Auto \| Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
Past due	1,000	1,361
60-89 days \| Retail banking \| Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
2020	0
2019	0
2018	0
2017	2
2016	0
Prior	1
Total Term Loans	3
Revolving Loans	5
Revolving Loans Converted to Term Loan	0
Past due	8	8
Greater than 90 days
Financing Receivable, Credit Quality Indicator [Line Items]
Past due	2,690	2,966
Greater than 90 days \| Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
Past due	304	406
Greater than 90 days \| Auto \| Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
Past due	290	395
Greater than 90 days \| Retail banking \| Consumer Banking
Financing Receivable, Credit Quality Indicator [Line Items]
2020	0
2019	0
2018	0
2017	3
2016	1
Prior	4
Total Term Loans	8
Revolving Loans	6
Revolving Loans Converted to Term Loan	0
Past due	$ 14	$ 11

Commitments, Contingencies, Guarantees, and Others - Unfunded Lending Commitments: Contractual Amount and Carrying Value (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Loss Contingencies [Line Items]
Unfunded lending commitments, contractual amount	$ 401,337	$ 401,474
Off-balance sheet lending commitment, carrying value	202	137
Credit Card
Loss Contingencies [Line Items]
Unused commitments to extend credit, contractual amount	369,782	363,446
Other excluding credit card
Loss Contingencies [Line Items]
Unused commitments to extend credit, contractual amount	29,986	36,454
Off-balance sheet lending commitment, carrying value	152	110
Advised line of credit	1,500	1,600
Letter of credit
Loss Contingencies [Line Items]
Standby letters of credit and commercial letters of credit, contractual amount	1,569	1,574
Off-balance sheet lending commitment, carrying value	$ 50	$ 27

Variable Interest Entities and Securitizations

3 Months Ended

Mar. 31, 2020

Variable Interest Entities and Securitization [Abstract]

Variable Interest Entities and Securitizations

NOTE 5—VARIABLE INTEREST ENTITIES AND SECURITIZATIONS

In the normal course of business, we enter into various types of transactions with entities that are considered to be VIEs. Our primary involvement with VIEs has been related to our securitization transactions in which we transferred assets to securitization trusts. We have primarily securitized credit card and auto loans, which have provided a source of funding for us and enabled us to transfer a certain portion of the economic risk of the loans or related debt securities to third parties.

The entity that has a controlling financial interest in a VIE is referred to as the primary beneficiary and is required to consolidate the VIE. The majority of the VIEs in which we are involved have been consolidated in our financial statements.

Summary of Consolidated and Unconsolidated VIEs

The assets of our consolidated VIEs primarily consist of cash, loan receivables and the related allowance for credit losses, which we report on our consolidated balance sheets under restricted cash for securitization investors, loans held in consolidated trusts and allowance for credit losses, respectively. The assets of a particular VIE are the primary source of funds to settle its obligations. Creditors of these VIEs typically do not have recourse to our general credit. Liabilities primarily consist of debt securities issued by the VIEs, which we report under securitized debt obligations on our consolidated balance sheets. For unconsolidated VIEs, we present the carrying amount of assets and liabilities reflected on our consolidated balance sheets and our maximum exposure to loss. Our maximum exposure to loss is estimated based on the unlikely event that all of the assets in the VIEs become worthless and we are required to meet our maximum remaining funding obligations.

The tables below present a summary of VIEs in which we had continuing involvement or held a variable interest, aggregated based on VIEs with similar characteristics as of March 31, 2020 and December 31, 2019. We separately present information for consolidated and unconsolidated VIEs.

Table 5.1: Carrying Amount of Consolidated and Unconsolidated VIEs



	March 31, 2020
	Consolidated				Unconsolidated
(Dollars in millions)	Carrying Amount of Assets		Carrying Amount of Liabilities		Carrying Amount of Assets		Carrying Amount of Liabilities		Maximum Exposure to Loss
Securitization-Related VIEs:
Credit card loan securitizations⁽¹⁾	$	27,271	$	14,180	$	0	$	0	$	0
Auto loan securitizations	3,351		2,969		0		0		0
Home loan securitizations	0		0		59		0		330
Total securitization-related VIEs	30,622		17,149		59		0		330
Other VIEs:⁽²⁾
Affordable housing entities	246		18		4,594		1,275		4,594
Entities that provide capital to low-income and rural communities	1,967		69		0		0		0
Other	0		0		486		0		486
Total other VIEs	2,213		87		5,080		1,275		5,080
Total VIEs	$	32,835	$	17,236	$	5,139	$	1,275	$	5,410



	December 31, 2019
	Consolidated				Unconsolidated
(Dollars in millions)	Carrying Amount of Assets		Carrying Amount of Liabilities		Carrying Amount of Assets		Carrying Amount of Liabilities		Maximum Exposure to Loss
Securitization-Related VIEs:
Credit card loan securitizations⁽¹⁾	$	31,112	$	16,113	$	0	$	0	$	0
Auto loan securitizations	2,282		2,012		0		0		0
Home loan securitizations	0		0		66		0		352
Total securitization-related VIEs	33,394		18,125		66		0		352
Other VIEs:⁽²⁾
Affordable housing entities	236		7		4,559		1,289		4,559
Entities that provide capital to low-income and rural communities	1,889		69		0		0		0
Other	0		0		502		0		502
Total other VIEs	2,125		76		5,061		1,289		5,061
Total VIEs	$	35,519	$	18,201	$	5,127	$	1,289	$	5,413

__________


⁽¹⁾	Represents the carrying amount of assets and liabilities owned by the VIE, which includes the seller’s interest and repurchased notes held by other related parties.

⁽²⁾

In certain investment structures, we consolidate a VIE which in turn holds as its primary asset an investment in an unconsolidated VIE. In these instances, we disclose the carrying amount of assets and liabilities on our consolidated balance sheets as unconsolidated VIEs to avoid duplicating our exposure, as the unconsolidated VIEs are generally the operating entities generating the exposure. The carrying amount of assets and liabilities included in the unconsolidated VIE columns above related to these investment structures were $2.3 billion of assets and $701 million of liabilities as of March 31, 2020, and $2.3 billion of assets and $741 million of liabilities as of December 31, 2019.

Securitization-Related VIEs

In a securitization transaction, assets are transferred to a trust, which generally meets the definition of a VIE. We engage in securitization activities as an issuer and an investor. Our primary securitization issuance activity includes credit card and auto securitizations, conducted through securitization trusts which we consolidate. Our continuing involvement in these securitization transactions mainly consists of acting as the primary servicer and holding certain retained interests.

In our multifamily agency business, we originate multifamily commercial real estate loans and transfer them to securitization trusts of government-sponsored enterprises (“GSEs”). We retain the related MSRs and service the transferred loans pursuant to the guidelines set forth by the GSEs. As an investor, we hold RMBS and CMBS in our investment securities portfolio, which represent variable interests in the respective securitization trusts from which those securities were issued. We do not consolidate the securitization trusts employed in these transactions as we do not have the power to direct the activities that most significantly impact the economic performance of these securitization trusts. Our maximum exposure to loss as a result of our involvement with these VIEs is the carrying value of MSRs and contractual obligations under loss sharing arrangements as well as investment securities on our consolidated balance sheets. See “Note 6—Goodwill and Intangible Assets” for information related to our MSRs associated with these securitizations and “Note 2—Investment Securities” for more information on the securities held in our investment securities portfolio. We exclude these VIEs from the tables within this note because we do not consider our continuing involvement with these VIEs to be significant as we either invest in securities issued by the VIE and were not involved in the design of the VIE or no transfers have occurred between the VIE and us. In addition, where we have certain lending arrangements in the normal course of business with entities that could be VIEs, we have also excluded these VIEs from the tables presented in this note. See “Note 3—Loans” for additional information regarding our lending arrangements in the normal course of business.

The table below presents our continuing involvement in certain securitization-related VIEs as of March 31, 2020 and December 31, 2019.

Table 5.2: Continuing Involvement in Securitization-Related VIEs



(Dollars in millions)	Credit Card		Auto		Mortgages
March 31, 2020:
Securities held by third-party investors	$	14,175	$	2,966	$	913
Receivables in the trust	28,451		3,221		927
Cash balance of spread or reserve accounts	0		10		15
Retained interests	Yes		Yes		Yes
Servicing retained	Yes		Yes		No
December 31, 2019:
Securities held by third-party investors	$	15,798	$	2,010	$	962
Receivables in the trust	31,625		2,192		978
Cash balance of spread or reserve accounts	0		7		17
Retained interests	Yes		Yes		Yes
Servicing retained	Yes		Yes		No

Credit Card Securitizations

We securitize a portion of our credit card loans which provides a source of funding for us. Credit card securitizations involve the transfer of credit card receivables to securitization trusts. These trusts then issue debt securities collateralized by the transferred receivables to third-party investors. We hold certain retained interests in our credit card securitizations and continue to service the receivables in these trusts. We consolidate these trusts because we are deemed to be the primary beneficiary as we have the power to direct the activities that most significantly impact the economic performance of the trusts, and the right to receive benefits or the obligation to absorb losses that could potentially be significant to the trusts.

Auto Securitizations

Similar to our credit card securitizations, we securitize a portion of our auto loans which provides a source of funding for us. Auto securitization involves the transfer of auto loans to securitization trusts. These trusts then issue debt securities collateralized by the transferred loans to third-party investors. We hold certain retained interests and continue to service the loans in these trusts. We consolidate these trusts because we are deemed to be the primary beneficiary as we have the power to direct the activities that most significantly impact the economic performance of the trusts, and the right to receive benefits or the obligation to absorb losses that could potentially be significant to the trusts.

Mortgage Securitizations

We had previously securitized mortgage loans by transferring these loans to securitization trusts that had issued mortgage-backed securities to investors. These mortgage trusts consist of option-adjustable rate mortgage (“option-ARM”) securitizations and securitizations from our discontinued operations which include the mortgage origination operations of our wholesale mortgage banking unit, GreenPoint Mortgage Funding, Inc. (“GreenPoint”) and the manufactured housing operations of GreenPoint Credit, LLC, a subsidiary of GreenPoint (collectively “GreenPoint securitizations”). We retain rights to certain future cash flows arising from these securitizations. We do not consolidate the mortgage securitizations because we do not have the power to direct the activities that most significantly impact the economic performance of the trusts, and the right to receive the benefits or the obligation to absorb losses that could potentially be significant to the trusts.

Other VIEs

Affordable Housing Entities

As part of our community reinvestment initiatives, we invest in private investment funds that make equity investments in multifamily affordable housing properties. We receive affordable housing tax credits for these investments. The activities of these entities are

financed with a combination of invested equity capital and debt. We account for certain of our investments in qualified affordable housing projects using the proportional amortization method if certain criteria are met. The proportional amortization method amortizes the cost of the investment over the period in which the investor expects to receive tax credits and other tax benefits, and the resulting amortization is recognized as a component of income tax expense attributable to continuing operations. For the three months ended March 31, 2020 and 2019, we recognized amortization of $139 million and $143 million, respectively, and tax credits of $155 million and $171 million, respectively, associated with these investments within income tax provision or benefit. The carrying value of our equity investments in these qualified affordable housing projects was $4.4 billion as of both March 31, 2020 and December 31, 2019. We are periodically required to provide additional financial or other support during the period of the investments. Our liability for these unfunded commitments was $1.4 billion and $1.5 billion as of March 31, 2020 and December 31, 2019, respectively, and is largely expected to be paid from 2020 to 2022.

For those investment funds considered to be VIEs, we are not required to consolidate them if we do not have the power to direct the activities that most significantly impact the economic performance of those entities. We record our interests in these unconsolidated VIEs in loans held for investment, other assets and other liabilities on our consolidated balance sheets. Our maximum exposure to these entities is limited to our variable interests in the entities which consisted of assets of approximately $4.6 billion as of both March 31, 2020 and December 31, 2019. The creditors of the VIEs have no recourse to our general credit and we do not provide additional financial or other support other than during the period that we are contractually required to provide it. The total assets of the unconsolidated VIE investment funds were approximately $10.8 billion and $10.9 billion as of March 31, 2020 and December 31, 2019, respectively.

Entities that Provide Capital to Low-Income and Rural Communities

We hold variable interests in entities (“Investor Entities”) that invest in community development entities (“CDEs”) that provide debt financing to businesses and non-profit entities in low-income and rural communities. Variable interests in the CDEs held by the consolidated Investor Entities are also our variable interests. The activities of the Investor Entities are financed with a combination of invested equity capital and debt. The activities of the CDEs are financed solely with invested equity capital. We receive federal and state tax credits for these investments. We consolidate the VIEs in which we have the power to direct the activities that most significantly impact the VIE’s economic performance and where we have the obligation to absorb losses or right to receive benefits that could be potentially significant to the VIE. We consolidate other investments and CDEs that are not considered to be VIEs, but where we hold a controlling financial interest. The assets of the VIEs that we consolidated, which totaled approximately $2.0 billion and $1.9 billion as of March 31, 2020 and December 31, 2019, respectively, are reflected on our consolidated balance sheets in cash, loans held for investment, and other assets. The liabilities are reflected in other liabilities. The creditors of the VIEs have no recourse to our general credit. We have not provided additional financial or other support other than during the period that we are contractually required to provide it.

Other

We hold variable interests in other VIEs, including companies that promote renewable energy sources and other equity method investments. We were not required to consolidate these VIEs because we do not have the power to direct the activities that most significantly impact their economic performance. Our maximum exposure to these VIEs is limited to the investments on our consolidated balance sheets of $486 million and $502 million as of March 31, 2020 and December 31, 2019, respectively. The creditors of the other VIEs have no recourse to our general credit. We have not provided additional financial or other support other than during the period that we are contractually required to provide it.

Commitments, Contingencies, Guarantees, and Others - Loss Sharing and UK PPI (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Dec. 31, 2019
Insurance claims
Loss Contingencies [Line Items]
Loss contingency accrual	$ 85	$ 188
Loss contingency, period increase (decrease)	0
Loss contingency, estimate beyond reserve	50
Loss sharing agreements
Loss Contingencies [Line Items]
Guarantee obligation	$ 97	$ 75

Fair Value Measurement - Nonrecurring Fair Value Measurements (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Net loans held for investment	$ 0	$ 0
Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Net loans held for investment	251,514	258,696
Nonrecurring
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Net loans held for investment	244	294
Other assets	76	103
Total assets	320	397
Nonrecurring \| Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Net loans held for investment	0	0
Other assets	0	0
Total assets	0	0
Nonrecurring \| Level 3
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Net loans held for investment	244	294
Other assets	76	103
Total assets	320	397
Equity investments accounted for under measurement alternative	25	5
Foreclosed property and repossessed assets, fair value disclosure	$ 51	61
Long lived assets held for sale		$ 37

Commitments, Contingencies, Guarantees, and Others

3 Months Ended

Mar. 31, 2020

Commitments and Contingencies Disclosure [Abstract]

Commitments, Contingencies, Guarantees and Others

NOTE 13—COMMITMENTS, CONTINGENCIES, GUARANTEES AND OTHERS

Commitments to Lend

Our unfunded lending commitments primarily consist of credit card lines, loan commitments to customers of both our Commercial Banking and Consumer Banking businesses, as well as standby and commercial letters of credit. These commitments, other than credit card lines, are legally binding conditional agreements that have fixed expirations or termination dates and specified interest rates and purposes. The contractual amount of these commitments represents the maximum possible credit risk to us should the counterparty draw upon the commitment. We generally manage the potential risk of unfunded lending commitments by limiting the total amount of arrangements, monitoring the size and maturity structure of these portfolios, and applying the same credit standards for all of our credit activities.

For unused credit card lines, we have not experienced and do not anticipate that all of our customers will access their entire available line at any given point in time. Commitments to extend credit other than credit card lines generally require customers to maintain certain credit standards. Collateral requirements and loan-to-value (“LTV”) ratios are the same as those for funded transactions and are established based on management’s credit assessment of the customer. These commitments may expire without being drawn upon; therefore, the total commitment amount does not necessarily represent future funding requirements.

We also issue letters of credit, such as financial standby, performance standby and commercial letters of credit, to meet the financing needs of our customers. Standby letters of credit are conditional commitments issued by us to guarantee the performance of a customer to a third party in a borrowing arrangement. Commercial letters of credit are short-term commitments issued primarily to facilitate trade finance activities for customers and are generally collateralized by the goods being shipped to the customer. These collateral requirements are similar to those for funded transactions and are established based on management’s credit assessment of the customer. Management conducts regular reviews of all outstanding letters of credit and the results of these reviews are considered in assessing the adequacy of reserves for unfunded lending commitments.

The following table presents the contractual amount and carrying value of our unfunded lending commitments as of March 31, 2020 and December 31, 2019. The carrying value represents our reserve and deferred revenue on legally binding commitments.

Table 13.1: Unfunded Lending Commitments



	Contractual Amount				Carrying Value
(Dollars in millions)	March 31, 2020		December 31, 2019		March 31, 2020		December 31, 2019
Credit card lines	$	369,782	$	363,446	N/A		N/A
Other loan commitments⁽¹⁾	29,986		36,454		$	152	$	110
Standby letters of credit and commercial letters of credit⁽²⁾	1,569		1,574		50		27
Total unfunded lending commitments	$	401,337	$	401,474	$	202	$	137

__________


⁽¹⁾	Includes $1.5 billion and $1.6 billion of advised lines of credit as of March 31, 2020 and December 31, 2019, respectively.


⁽²⁾	These financial guarantees have expiration dates ranging from 2020 to 2023 as of March 31, 2020.

Loss Sharing Agreements

Within our Commercial Banking business, we originate multifamily commercial real estate loans with the intent to sell them to the GSEs. We enter into loss sharing agreements with the GSEs upon the sale of the loans. Beginning January 1, 2020, we elected the fair value option on new loss sharing agreements. Unrealized gains and losses are recorded in other non-interest income in our consolidated statements of income. For those loss sharing agreements entered into as of December 31, 2019, we amortize the liability recorded at inception into non-interest income as we are released from risk of payment under the loss sharing agreement and record our estimate of expected credit losses each period in provision for credit losses in our consolidated statements of income. The liability recognized on our consolidated balance sheets for these loss sharing agreements was $97 million and $75 million as of March 31, 2020 and December 31, 2019, respectively.

See “Note 4—Allowance for Credit Losses and Reserve for Unfunded Lending Commitments” for more information related to our credit card partnership loss sharing arrangements.

U.K. Payment Protection Insurance

In the U.K., we previously sold payment protection insurance (“PPI”). In response to an elevated level of customer complaints across the industry, heightened media coverage and pressure from consumer advocacy groups, the U.K. Financial Conduct Authority (“FCA”), formerly the Financial Services Authority, investigated and raised concerns about the way the industry has handled complaints related to the sale of these insurance policies. For the past several years, the U.K.’s Financial Ombudsman Service (“FOS”) has been adjudicating customer complaints relating to PPI, escalated to it by consumers who disagree with the rejection of their complaint by firms, leading to customer remediation payments by us and others within the industry. In August 2017, the FCA issued final rules and guidance on the PPI complaints. This set the deadline for complaints as August 29, 2019. It also provided clarity on how to handle PPI complaints under s.140A of the Consumer Credit Act, including guidance on how redress for such complaints should be calculated.

In determining our best estimate of incurred losses for future remediation payments, management considers numerous factors, including (i) the number of customer complaints or information requests still to be processed; (ii) our expectation of upholding those complaints; (iii) the expected number of complaints customers escalate to the FOS; (iv) our expectation of the FOS upholding such escalated complaints; (v) the number of complaints that fall under s.140A of the Consumer Credit Act; and (vi) the estimated remediation payout to customers. We monitor these factors each quarter and adjust our reserves to reflect the latest data.

Our U.K. PPI reserve totaled $85 million and $188 million as of March 31, 2020 and December 31, 2019, respectively. For the three months ended March 31, 2020, no additions were made to the reserve. Our best estimate of reasonably possible future losses beyond our reserve as of March 31, 2020 is approximately $50 million.

Litigation

In accordance with the current accounting standards for loss contingencies, we establish reserves for litigation-related matters that arise from the ordinary course of our business activities when it is probable that a loss associated with a claim or proceeding has been incurred and the amount of the loss can be reasonably estimated. None of the amounts we currently have recorded individually or in the aggregate are considered to be material to our financial condition. Litigation claims and proceedings of all types are subject to many uncertain factors that generally cannot be predicted with assurance. Below we provide a description of potentially material legal proceedings and claims.

For some of the matters disclosed below, we are able to estimate reasonably possible losses above existing reserves, and for other disclosed matters, such an estimate is not possible at this time. For those matters below where an estimate is possible, management currently estimates the reasonably possible future losses beyond our reserves as of March 31, 2020 are approximately $1.2 billion. Our reserve and reasonably possible loss estimates involve considerable judgment and reflect that there is still significant uncertainty regarding numerous factors that may impact the ultimate loss levels. Notwithstanding our attempt to estimate a reasonably possible range of loss beyond our current accrual levels for some litigation matters based on current information, it is possible that actual future losses will exceed both the current accrual level and the range of reasonably possible losses disclosed here. Given the inherent uncertainties involved in these matters, especially those involving governmental agencies, and the very large or indeterminate damages sought in some of these matters, there is significant uncertainty as to the ultimate liability we may incur from these litigation matters and an adverse outcome in one or more of these matters could be material to our results of operations or cash flows for any particular reporting period.

Interchange

In 2005, a putative class of retail merchants filed antitrust lawsuits against MasterCard and Visa and several issuing banks, including Capital One, seeking both injunctive relief and monetary damages for an alleged conspiracy by defendants to fix the level of interchange fees. Other merchants have asserted similar claims in separate lawsuits, and while these separate cases did not name any issuing banks, Visa, MasterCard and issuers, including Capital One, have entered settlement and judgment sharing agreements allocating the liabilities of any judgment or settlement arising from all interchange-related cases.

The lawsuits were consolidated before the U.S. District Court for the Eastern District of New York for certain purposes and were settled in 2012. The class settlement, however, was invalidated by the United States Court of Appeals for the Second Circuit in June 2016, and the suit was bifurcated into separate class actions seeking injunctive and monetary relief, respectively. In addition, numerous merchant groups opted out of the 2012 settlement and have pursued their own claims. The claims by the injunctive relief class have not been resolved, but the settlement of $5.5 billion for the monetary damages class received final approval from the

trial court, and has been appealed to the U.S. Court of Appeals for the Second Circuit. Visa and MasterCard have also settled a number of the opt-out cases, which required non-material payments from issuing banks, including Capital One. Visa created a litigation escrow account following its initial public offering of stock in 2008 that funds settlements for its member banks, and any settlements related to MasterCard-allocated losses have either already been paid or are reflected in our reserves.

Mortgage Representation and Warranty

We face residual exposure related to subsidiaries that originated residential mortgage loans and sold these loans to various purchasers, including purchasers who created securitization trusts. In connection with their sales of mortgage loans, these subsidiaries entered into agreements containing varying representations and warranties about, among other things, the ownership of the loan, the validity of the lien securing the loan, the loan’s compliance with any applicable criteria established by the purchaser, including underwriting guidelines and the existence of mortgage insurance, and the loan’s compliance with applicable federal, state and local laws. Each of these subsidiaries may be required to repurchase mortgage loans or indemnify certain purchasers and others against losses they incur in the event of certain breaches of these representations and warranties.

The substantial majority of our representation and warranty exposure has been resolved through litigation, and our remaining representation and warranty exposure is almost entirely litigation-related. Accordingly, we establish litigation reserves for representation and warranty losses that we consider to be both probable and reasonably estimable. The reserve process relies heavily on estimates, which are inherently uncertain, and requires the application of judgment. Our reserves and estimates of reasonably possible losses could be impacted by claims which may be brought by securitization trustees and sponsors, bond-insurers, investors, and GSEs, as well as claims brought by governmental agencies.

Anti-Money Laundering

In October 2018, we paid a civil monetary penalty of $100 million to resolve the monetary component of a July 2015 Office of the Comptroller of the Currency (“OCC”) consent order relating to our anti-money laundering (“AML”) program. The OCC lifted the AML consent order in November 2019.

The Department of Justice and the New York District Attorney’s Office have closed their investigations into certain former check casher clients of the Commercial Banking business and our AML program. We are in discussions with the Financial Crimes Enforcement Network (“FinCEN”) of the U.S. Department of Treasury to explore a potential regulatory resolution of its investigation into our AML program, which could include a monetary penalty.

Cybersecurity Incident

As a result of the Cybersecurity Incident announced on July 29, 2019, we are subject to numerous legal proceedings and other inquiries and could be the subject of additional proceedings and inquiries in the future.

Consumer class actions. To date, we have been named as a defendant in approximately 73 putative consumer class action cases (61 in U.S. federal courts and 12 in Canadian courts) alleging harm from the Cybersecurity Incident and seeking various remedies, including monetary and injunctive relief. The lawsuits allege breach of contract, negligence, violations of various privacy laws and a variety of other legal causes of action. The U.S. consumer class actions have been consolidated for pretrial proceedings before a multi-district litigation (“MDL”) panel in the U.S. District Court for the Eastern District of Virginia, Alexandria Division.

Securities class action. The Company and certain officers have also been named as defendants in a putative class action pending in the MDL alleging violations of certain federal securities laws in connection with statements and alleged omissions in securities filings relating to our information security standards and practices. The complaint seeks certification of a class of all persons who purchased or otherwise acquired Capital One securities from July 23, 2015 to July 29, 2019, as well as unspecified monetary damages, costs and other relief.

Governmental inquiries. We have received inquiries and requests for information relating to the Cybersecurity Incident from Congress, federal banking regulators, relevant Canadian regulators, the Department of Justice and the offices of approximately fourteen state Attorneys General. We are cooperating with these offices and responding to their inquiries.

Taxi Medallion Finance Investigations

We received a subpoena from the New York Attorney General’s office in August 2019 and a subpoena from the U.S. Attorney’s Office for the Southern District of New York, Civil Division, in October 2019 relating to investigations of the taxi medallion finance industry we exited beginning in 2015. The subpoenas seek, among other things, information regarding our lending counterparties and practices. We are cooperating with these investigations.

U.K. PPI Litigation

Some of the claimants in the U.K. PPI regulatory claims process described above have initiated legal proceedings. The significant increase in PPI regulatory claim volumes shortly before the August 29, 2019 claims submission deadline increases the potential exposure for PPI-related litigation, which is not subject to the August 29, 2019 deadline.

Other Pending and Threatened Litigation

In addition, we are commonly subject to various pending and threatened legal actions relating to the conduct of our normal business activities. In the opinion of management, the ultimate aggregate liability, if any, arising out of all such other pending or threatened legal actions, is not expected to be material to our consolidated financial position or our results of operations.

Goodwill and Intangible Assets

3 Months Ended

Mar. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and Intangible Assets

NOTE 6—GOODWILL AND INTANGIBLE ASSETS

The table below presents our goodwill, intangible assets and MSRs as of March 31, 2020 and December 31, 2019. Goodwill is presented separately, while intangible assets and MSRs are included in other assets on our consolidated balance sheets.

Table 6.1: Components of Goodwill, Intangible Assets and MSRs



	March 31, 2020
(Dollars in millions)	Carrying Amount of Assets		Accumulated Amortization			Net Carrying Amount
Goodwill	$	14,645	N/A			$	14,645
Intangible assets:
Purchased credit card relationship (“PCCR”) intangibles	1,932		$	(1,878	)	54
Other⁽¹⁾	249		(147		)	102
Total intangible assets	2,181		(2,025		)	156
Total goodwill and intangible assets	$	16,826	$	(2,025	)	$	14,801
Commercial MSRs⁽²⁾	$	579	$	(271	)	$	308

	December 31, 2019
(Dollars in millions)	Carrying Amount of Assets		Accumulated Amortization			Net Carrying Amount
Goodwill	$	14,653	N/A			$	14,653
Intangible assets:
PCCR intangibles	1,932		$	(1,864	)	68
Other⁽¹⁾	246		(140		)	106
Total intangible assets	2,178		(2,004		)	174
Total goodwill and intangible assets	$	16,831	$	(2,004	)	$	14,827
Commercial MSRs⁽²⁾	$	555	$	(255	)	$	300

__________


⁽¹⁾	Primarily consists of intangibles for sponsorship, customer and merchant relationships, partnership, trade name and other contract intangibles.


⁽²⁾	Commercial MSRs are accounted for under the amortization method on our consolidated balance sheets.

Amortization expense for amortizable intangible assets, which is presented separately in our consolidated statements of income, totaled $22 million and $30 million for the three months ended March 31, 2020 and 2019, respectively.

Goodwill

The following table presents changes in the carrying amount of goodwill by each of our business segments as of March 31, 2020 and December 31, 2019.

Table 6.2: Goodwill by Business Segments



(Dollars in millions)	Credit Card			Consumer Banking		Commercial Banking		Total
Balance as of December 31, 2019	$	5,088		$	4,645	$	4,920	$	14,653
Other adjustments⁽¹⁾	(8		)	0		0		(8		)
Balance as of March 31, 2020	$	5,080		$	4,645	$	4,920	$	14,645

__________

⁽¹⁾

Represents foreign currency translation adjustments and measurement period adjustments on prior period acquisitions.

Fair Value Measurement - Additional Information (Detail) - Non-Recoverable Rate - Level 3 - Appraisal value	Mar. 31, 2020	Dec. 31, 2019
Minimum
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for investment, measurement input	0.00%	0.00%
Maximum
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for investment, measurement input	15.00%	50.00%
Weighted average
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for investment, measurement input	3.00%	6.00%

Allowance for Credit Losses and Reserve for Unfunded Lending Commitments - Summary of Loss Sharing Arrangements (Detail) - Loss sharing agreements - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Financing Receivable, Allowance for Credit Loss [Roll Forward]
Expected reimbursement from loss sharing partners, beginning balance	$ 2,166	$ 379
Amounts due from partners which reduced net charge-offs	(302)	(108)
Amounts estimated to be charged to partners which reduced provision for credit losses	789	171
Expected reimbursement from loss sharing partners, ending balance	$ 2,653	$ 442

Investment Securities - Additional Information (Details) - USD ($) $ in Millions			3 Months Ended
	Mar. 31, 2020	Dec. 31, 2019	Mar. 31, 2020	Mar. 31, 2019	Jan. 01, 2020	Dec. 31, 2018
Debt Securities, Available-for-sale [Line Items]
Decrease in AOCI	$ 3,679	$ 1,156	$ 3,679	$ (660)		$ (1,263)
Increase in retained earnings	(36,552)	(40,340)	(36,552)
Accrued interest receivable			244
Proceeds from Sale of Available-for-sale Securities			144	3,100
Debt Securities, Available-for-sale, Gain (Loss)			1	$ 24
Derivative, collateral, obligation to return securities	$ 1	$ 1	1
Investment securities portfolio \| US Treasury and Agency securities
Debt Securities, Available-for-sale [Line Items]
Percentage of portfolio	97.00%	96.00%
Collateral pledged
Debt Securities, Available-for-sale [Line Items]
Debt securities, available-for-sale, restricted	$ 13,600	$ 14,000	$ 13,600
Adjustment amount
Debt Securities, Available-for-sale [Line Items]
Decrease in AOCI					$ (11)
Increase in retained earnings					$ (11)

Commitments, Contingencies, Guarantees, and Others (Tables)

3 Months Ended

Mar. 31, 2020

Commitments and Contingencies Disclosure [Abstract]

Schedule of Letter of Credit and Other Loan Commitments

Table 13.1: Unfunded Lending Commitments



	Contractual Amount				Carrying Value
(Dollars in millions)	March 31, 2020		December 31, 2019		March 31, 2020		December 31, 2019
Credit card lines	$	369,782	$	363,446	N/A		N/A
Other loan commitments⁽¹⁾	29,986		36,454		$	152	$	110
Standby letters of credit and commercial letters of credit⁽²⁾	1,569		1,574		50		27
Total unfunded lending commitments	$	401,337	$	401,474	$	202	$	137

__________


⁽¹⁾	Includes $1.5 billion and $1.6 billion of advised lines of credit as of March 31, 2020 and December 31, 2019, respectively.

⁽²⁾

These financial guarantees have expiration dates ranging from 2020 to 2023 as of March 31, 2020.

Business Segments and Revenue from Contracts with Customers - Additional Information (Detail)	3 Months Ended
	Mar. 31, 2020 Segment
Segment Reporting Information [Line Items]
Number of operating segments	3

Investment Securities - Securities in Gross Unrealized Loss Position (Detail) $ in Millions	Mar. 31, 2020 USD ($) Security	Dec. 31, 2019 USD ($)
Debt Securities, Available-for-sale [Line Items]
Fair Value - Less than 12 Months	$ 4,087	$ 15,882
Fair Value - 12 Months or Longer	6,199	12,252
Fair Value - Total	10,286	28,134
Gross Unrealized Loss - Less than 12 Months	(59)	(120)
Gross Unrealized Loss - 12 Months or Longer	(86)	(212)
Gross Unrealized Loss - Total	$ (145)	(332)
Number of securities in gross unrealized loss positions \| Security	590
U.S. Treasury securities
Debt Securities, Available-for-sale [Line Items]
Fair Value - Less than 12 Months		2,647
Fair Value - 12 Months or Longer		0
Fair Value - Total		2,647
Gross Unrealized Loss - Less than 12 Months		(4)
Gross Unrealized Loss - 12 Months or Longer		0
Gross Unrealized Loss - Total		(4)
RMBS, Agency
Debt Securities, Available-for-sale [Line Items]
Fair Value - Less than 12 Months	$ 1,970	10,494
Fair Value - 12 Months or Longer	5,214	10,567
Fair Value - Total	7,184	21,061
Gross Unrealized Loss - Less than 12 Months	(29)	(92)
Gross Unrealized Loss - 12 Months or Longer	(74)	(192)
Gross Unrealized Loss - Total	(103)	(284)
RMBS, Non-agency
Debt Securities, Available-for-sale [Line Items]
Fair Value - Less than 12 Months	211	35
Fair Value - 12 Months or Longer	0	16
Fair Value - Total	211	51
Gross Unrealized Loss - Less than 12 Months	(12)	(1)
Gross Unrealized Loss - 12 Months or Longer	0	(1)
Gross Unrealized Loss - Total	(12)	(2)
RMBS
Debt Securities, Available-for-sale [Line Items]
Fair Value - Less than 12 Months	2,181	10,529
Fair Value - 12 Months or Longer	5,214	10,583
Fair Value - Total	7,395	21,112
Gross Unrealized Loss - Less than 12 Months	(41)	(93)
Gross Unrealized Loss - 12 Months or Longer	(74)	(193)
Gross Unrealized Loss - Total	(115)	(286)
CMBS, Agency
Debt Securities, Available-for-sale [Line Items]
Fair Value - Less than 12 Months	1,351	2,580
Fair Value - 12 Months or Longer	985	1,563
Fair Value - Total	2,336	4,143
Gross Unrealized Loss - Less than 12 Months	(14)	(23)
Gross Unrealized Loss - 12 Months or Longer	(12)	(19)
Gross Unrealized Loss - Total	(26)	(42)
Other securities
Debt Securities, Available-for-sale [Line Items]
Fair Value - Less than 12 Months	555	126
Fair Value - 12 Months or Longer	0	106
Fair Value - Total	555	232
Gross Unrealized Loss - Less than 12 Months	(4)	0
Gross Unrealized Loss - 12 Months or Longer	0	0
Gross Unrealized Loss - Total	$ (4)	$ 0

Document and Entity Information	3 Months Ended
Document and Entity Information	Mar. 31, 2020 shares
Entity Information [Line Items]
Document Type	10-Q
Document Period End Date	Mar. 31, 2020
Document Quarterly Report	true
Document Transition Report	false
Entity File Number	001-13300
Entity Registrant Name	CAPITAL ONE FINANCIAL CORP
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	54-1719854
Entity Address, Address Line One	1680 Capital One Drive,
Entity Address, City or Town	McLean,
Entity Address, State or Province	VA
Entity Address, Postal Zip Code	22102
City Area Code	703
Local Phone Number	720-1000
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding	455,310,083
Entity Central Index Key	0000927628
Amendment Flag	false
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q1
Current Fiscal Year End Date	--12-31
Common Stock (par value $.01 per share)
Entity Information [Line Items]
Title of 12(b) Security	Common Stock (par value $.01 per share)
Trading Symbol	COF
Security Exchange Name	NYSE
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series F
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series F
Trading Symbol	COF PRF
Security Exchange Name	NYSE
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series G
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series G
Trading Symbol	COF PRG
Security Exchange Name	NYSE
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series H
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series H
Trading Symbol	COF PRH
Security Exchange Name	NYSE
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series I
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series I
Trading Symbol	COF PRI
Security Exchange Name	NYSE
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series J
Entity Information [Line Items]
Title of 12(b) Security	Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series J
Trading Symbol	COF PRJ
Security Exchange Name	NYSE
0.800% Senior Notes Due 2024
Entity Information [Line Items]
Title of 12(b) Security	0.800% Senior Notes Due 2024
Trading Symbol	COF24
Security Exchange Name	NYSE
1.650% Senior Notes Due 2029
Entity Information [Line Items]
Title of 12(b) Security	1.650% Senior Notes Due 2029
Trading Symbol	COF29
Security Exchange Name	NYSE

Earnings Per Common Share (Tables)

3 Months Ended

Mar. 31, 2020

Earnings Per Share [Abstract]

Schedule of Computation of Basic and Diluted Earnings Per Common Share

The following table sets forth the computation of basic and diluted earnings per common share.

Table 10.1: Computation of Basic and Diluted Earnings per Common Share



	Three Months Ended March 31,
(Dollars and shares in millions, except per share data)	2020			2019
Income (loss) from continuing operations, net of tax	$	(1,340	)	$	1,410
Income from discontinued operations, net of tax	0			2
Net income (loss)	(1,340		)	1,412
Dividends and undistributed earnings allocated to participating securities	(3		)	(12		)
Preferred stock dividends	(55		)	(52		)
Issuance cost for redeemed preferred stock	(22		)	0
Net income (loss) available to common stockholders	$	(1,420	)	$	1,348

Total weighted-average basic shares outstanding	457.6			469.4
Effect of dilutive securities:⁽¹⁾
Stock options	0.0			1.1
Other contingently issuable shares	0.0			1.1
Total effect of dilutive securities	0.0			2.2
Total weighted-average diluted shares outstanding	457.6			471.6
Basic earnings per common share:
Net income (loss) from continuing operations	$	(3.10	)	$	2.87
Net income (loss) per basic common share	$	(3.10	)	$	2.87
Diluted earnings per common share:⁽¹⁾
Net income (loss) from continuing operations	$	(3.10	)	$	2.86
Net income (loss) per diluted common share	$	(3.10	)	$	2.86

__________

⁽¹⁾

Business Segments and Revenue from Contracts with Customers

3 Months Ended

Mar. 31, 2020

Segment Reporting [Abstract]

Segment Reporting Disclosure

NOTE 12—BUSINESS SEGMENTS AND REVENUE FROM CONTRACTS WITH CUSTOMERS

Our principal operations are organized into three major business segments, which are defined primarily based on the products and services provided or the types of customers served: Credit Card, Consumer Banking and Commercial Banking. The operations of acquired businesses have been integrated into our existing business segments. Certain activities that are not part of a segment, such as management of our corporate investment portfolio, asset/liability management by our centralized Corporate Treasury group and residual tax expense or benefit to arrive at the consolidated effective tax rate that is not assessed to our primary business segments, are included in the Other category.

Basis of Presentation

We report the results of each of our business segments on a continuing operations basis. The results of our individual businesses reflect the manner in which management evaluates performance and makes decisions about funding our operations and allocating resources.

Business Segment Reporting Methodology

The results of our business segments are intended to present each segment as if it were a stand-alone business. Our internal management and reporting process used to derive our segment results employs various allocation methodologies, including funds transfer pricing, to assign certain balance sheet assets, deposits and other liabilities and their related revenue and expenses directly or indirectly attributable to each business segment. Our funds transfer pricing process provides a funds credit for sources of funds, such as deposits generated by our Consumer Banking and Commercial Banking businesses, and a funds charge for the use of funds by each segment. Due to the integrated nature of our business segments, estimates and judgments have been made in allocating certain revenue and expense items. Transactions between segments are based on specific criteria or approximate third-party rates. We regularly assess the assumptions, methodologies and reporting classifications used for segment reporting, which may result in the implementation of refinements or changes in future periods. We provide additional information on the allocation methodologies used to derive our business segment results in “Note 17—Business Segments and Revenue from Contracts with Customers” in our 2019 Form 10-K.

Segment Results and Reconciliation

We may periodically change our business segments or reclassify business segment results based on modifications to our management reporting methodologies or changes in organizational alignment. The following table presents our business segment results for the three months ended March 31, 2020 and 2019, selected balance sheet data as of March 31, 2020 and 2019, and a reconciliation of our total business segment results to our reported consolidated income from continuing operations, loans held for investment and deposits.

Table 12.1: Segment Results and Reconciliation



	Three Months Ended March 31, 2020
(Dollars in millions)	Credit Card			Consumer Banking			Commercial Banking⁽¹⁾			Other⁽¹⁾			Consolidated Total
Net interest income	$	3,702		$	1,657		$	491		$	175		$	6,025
Non-interest income (loss)	911			126			238			(51		)	1,224
Total net revenue⁽²⁾	4,613			1,783			729			124			7,249
Provision for credit losses	3,702			860			856			5			5,423
Non-interest expense	2,208			991			412			118			3,729
Income (loss) from continuing operations before income taxes	(1,297		)	(68		)	(539		)	1			(1,903		)
Income tax benefit	(306		)	(16		)	(128		)	(113		)	(563		)
Income (loss) from continuing operations, net of tax	$	(991	)	$	(52	)	$	(411	)	$	114		$	(1,340	)
Loans held for investment	$	117,797		$	64,033		$	81,160		$	0		$	262,990
Deposits	0			217,607			32,822			19,260			269,689



	Three Months Ended March 31, 2019
(Dollars in millions)	Credit Card		Consumer Banking		Commercial Banking⁽¹⁾		Other⁽¹⁾			Consolidated Total
Net interest income	$	3,590	$	1,679	$	489	$	33		$	5,791
Non-interest income (loss)	950		160		187		(5		)	1,292
Total net revenue	4,540		1,839		676		28			7,083
Provision for credit losses	1,389		235		69		0			1,693
Non-interest expense	2,171		994		417		89			3,671
Income (loss) from continuing operations before income taxes	980		610		190		(61		)	1,719
Income tax provision (benefit)	229		142		44		(106		)	309
Income from continuing operations, net of tax	$	751	$	468	$	146	$	45		$	1,410
Loans held for investment	$	109,836	$	59,248	$	71,189	$	0		$	240,273
Deposits	0		205,439		31,248		18,420			255,107

__________


⁽¹⁾	Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.


⁽²⁾	In the first quarter of 2020, total net revenue was reduced by $389 million for credit card finance charges and fees charged off as uncollectible.

Revenue from Contracts with Customers

The majority of our revenue from contracts with customers consists of interchange fees, service charges and other customer-related fees, and other contract revenue. Interchange fees are primarily from our Credit Card business and are recognized upon settlement with the interchange networks, net of rewards earned by customers. Service charges and other customer-related fees within our Consumer Banking business are primarily related to fees earned on consumer deposit accounts for account maintenance and various transaction-based services such as overdrafts and ATM usage. Service charges and other customer-related fees within our Commercial Banking business are mostly related to fees earned on treasury management and capital markets services. Other contract revenue in our Credit Card business consists primarily of revenue from our partnership arrangements. Other contract revenue in our Consumer Banking business consists primarily of revenue earned on certain marketing and promotional events from our auto dealers. Revenue from contracts with customers is included in non-interest income in our consolidated statements of income.

The following table presents revenue from contracts with customers and a reconciliation to non-interest income by business segment for the three months ended March 31, 2020 and 2019.

Table 12.2: Revenue from Contracts with Customers and Reconciliation to Segments Result



	Three Months Ended March 31, 2020
(Dollars in millions)	Credit Card		Consumer Banking			Commercial Banking⁽¹⁾		Other⁽¹⁾			Consolidated Total
Contract revenue:
Interchange fees, net⁽²⁾	$	688	$	50		$	15	$	(1	)	$	752
Service charges and other customer-related fees	0		64			31		0			95
Other	70		19			1		0			90
Total contract revenue	758		133			47		(1		)	937
Revenue from other sources	153		(7		)	191		(50		)	287
Total non-interest income	$	911	$	126		$	238	$	(51	)	$	1,224



	Three Months Ended March 31, 2019
(Dollars in millions)	Credit Card		Consumer Banking		Commercial Banking⁽¹⁾		Other⁽¹⁾			Consolidated Total
Contract revenue:
Interchange fees, net⁽²⁾	$	702	$	46	$	11	$	(1	)	$	758
Service charges and other customer-related fees	0		75		25		0			100
Other	12		24		0		0			36
Total contract revenue	714		145		36		(1		)	894
Revenue from other sources	236		15		151		(4		)	398
Total non-interest income	$	950	$	160	$	187	$	(5	)	$	1,292

__________


⁽¹⁾	Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.

⁽²⁾

Interchange fees are presented net of customer reward expenses.

Fair Value Measurement - Assets and Liabilities Measured at Fair Value on Recurring Basis (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019	Mar. 31, 2019
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	$ 81,423	$ 79,213
Loans held for sale	1,100	251
Derivative assets, gross amount	6,617	1,729
Derivative asset, netting adjustments	(3,567)	(633)
Derivative asset	3,050	1,096
Liabilities:
Derivative liabilities, gross amount	3,884	1,197
Derivative liability, netting adjustments	(1,127)	(523)
Derivative liability	2,757	674
Net valuation allowance	19	12
Level 1
Assets:
Loans held for sale		0
Level 2
Assets:
Loans held for sale		149
Level 3
Assets:
Loans held for sale		0
Recurring
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	81,423	79,213
Loans held for sale	1,056	251
Derivative asset	3,050	1,096
Other assets	360	410
Total assets	85,889	80,970
Liabilities:
Derivative liability	2,757	674
Recurring \| Level 1
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	4,553	4,355
Loans held for sale	0	0
Derivative assets, gross amount	589	84
Other assets	301	344
Total assets	5,443	4,783
Other assets:
Deferred compensation plan assets	300	343
Equity securities	1	1
Liabilities:
Derivative liabilities, gross amount	361	17
Recurring \| Level 2
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	76,461	74,416
Loans held for sale	1,056	251
Derivative assets, gross amount	5,881	1,568
Other assets	0	0
Total assets	83,398	76,235
Liabilities:
Derivative liabilities, gross amount	3,442	1,129
Recurring \| Level 3
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	409	442
Loans held for sale	0	0
Derivative assets, gross amount	147	77	$ 42
Other assets	59	66
Total assets	615	585
Other assets:
Retained interests in securitizations	59	66
Liabilities:
Derivative liabilities, gross amount	81	51	$ 36
U.S. Treasury securities
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	4,360	4,124
U.S. Treasury securities \| Recurring
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	4,360	4,124
U.S. Treasury securities \| Recurring \| Level 1
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	4,360	4,124
U.S. Treasury securities \| Recurring \| Level 2
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	0	0
U.S. Treasury securities \| Recurring \| Level 3
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	0	0
RMBS
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	65,741	64,338
RMBS \| Recurring
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	65,741	64,338
RMBS \| Recurring \| Level 1
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	0	0
RMBS \| Recurring \| Level 2
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	65,368	63,909
RMBS \| Recurring \| Level 3
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	373	429
CMBS \| Recurring
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	10,084	9,426
CMBS \| Recurring \| Level 1
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	0	0
CMBS \| Recurring \| Level 2
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	10,048	9,413
CMBS \| Recurring \| Level 3
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	36	13
Other securities
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	1,238	1,325
Other securities \| Recurring
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	1,238	1,325
Other securities \| Recurring \| Level 1
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	193	231
Other securities \| Recurring \| Level 2
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	1,045	1,094
Other securities \| Recurring \| Level 3
Assets:
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	$ 0	$ 0

CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (UNAUDITED) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Statement of Comprehensive Income [Abstract]
Net income (loss)	$ (1,340)	$ 1,412
Other comprehensive income, net of tax:
Net unrealized gains on securities available for sale	1,224	292
Net unrealized gains on hedging relationships	1,374	277
Foreign currency translation adjustments	(67)	30
Net changes in securities held to maturity	0	6
Other	0	(2)
Other comprehensive income, net of tax	2,531	603
Comprehensive income	$ 1,191	$ 2,015

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY (Parenthetical) - $ / shares	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
StatementOfStockholdersEquityAbstract [Abstract]
Dividend per share on common stock declared (in dollars per share)	$ 0.40	$ 0.40

Summary of Significant Accounting Policies Newly Adopted Accounting Standards (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Jan. 01, 2020	Dec. 31, 2019
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Allowance for credit loss	$ 14,073
Retained earnings	36,552		$ 40,340
Accounting Standards Update 2016-13
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Cumulative Effect of New Accounting Principle in Period of Adoption, Tax		$ 694
Retained earnings		2,200
Adjustment amount
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Retained earnings		11
Allowance for credit losses
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Allowance for credit loss	$ 14,073
Finance charge and fee reserve reclassification		462
Allowance for credit losses \| Accounting Standards Update 2016-13
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Allowance for credit loss		2,900
Allowance for credit losses \| Adjustment amount
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Allowance for credit loss			$ 2,845
Finance charge and fee reserve reclassification		$ 462

Allowance for Credit Losses and Reserve for Unfunded Lending Commitments (Tables)

3 Months Ended

Mar. 31, 2020

Accounts, Notes, Loans and Financing Receivable, Gross, Allowance, and Net [Abstract]

Allowance for Credit Losses on Financing Receivables

The table below summarizes changes in the allowance for credit losses and reserve for unfunded lending commitments by portfolio segment for the three months ended March 31, 2020 and 2019. The allowance balance as of March 31, 2020 reflects the cumulative effects from adoption of the CECL standard and the change to include finance charge and fee reserve in the allowance for credit losses. The reserve for unfunded lending commitments balance as of March 31, 2020 also reflects the cumulative effects from adoption of the CECL standard, including the component of loss sharing agreements with the GSEs on multifamily commercial real estate loans that are within the scope of the CECL standard.

When developing an estimate of expected credit losses, we use both quantitative and qualitative methods in considering all available information relevant to assessing collectability. Management will consider and may make adjustments for qualitative factors, which represent management’s judgment of the imprecision and risks inherent in the processes and assumptions used in establishing the allowance for credit losses. Our allowance for credit losses increased by $6.9 billion to $14.1 billion as of March 31, 2020 from December 31, 2019, driven by adoption of the CECL standard and the allowance build due to the COVID-19 pandemic. Our allowance build reflects our expectation of economic worsening, including an increase in unemployment, and significant uncertainty in financial markets.

Table 4.1: Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity



	Three Months Ended March 31, 2020
(Dollars in millions)	Credit Card			Consumer Banking			Commercial Banking			Total
Allowance for credit losses:
Balance as of December 31, 2019	$	5,395		$	1,038		$	775		$	7,208
Cumulative effects from adoption of the CECL standard	2,241			502			102			2,845
Finance charge and fee reserve reclassification⁽¹⁾	462			0			0			462
Balance as of January 1, 2020	8,098			1,540			877			10,515
Charge-offs	(1,849		)	(496		)	(112		)	(2,457		)
Recoveries⁽²⁾	413			250			3			666
Net charge-offs	(1,436		)	(246		)	(109		)	(1,791		)
Provision for credit losses	3,702			860			805			5,367
Allowance build for credit losses	2,266			614			696			3,576
Other changes⁽³⁾	(18		)	0			0			(18		)
Balance as of March 31, 2020	10,346			2,154			1,573			14,073
Reserve for unfunded lending commitments:
Balance as of December 31, 2019	0			5			130			135
Cumulative effects from adoption of the CECL standard	0			(5		)	42			37
Balance as of January 1, 2020	0			0			172			172
Provision for losses on unfunded lending commitments	0			0			51			51
Balance as of March 31, 2020	0			0			223			223
Combined allowance and reserve as of March 31, 2020	$	10,346		$	2,154		$	1,796		$	14,296



	Three Months Ended March 31, 2019
(Dollars in millions)	Credit Card			Consumer Banking			Commercial Banking			Total
Allowance for loan and lease losses:
Balance as of December 31, 2018	$	5,535		$	1,048		$	637		$	7,220
Charge-offs	(1,782		)	(471		)	(20		)	(2,273		)
Recoveries⁽²⁾	418			250			6			674
Net charge-offs	(1,364		)	(221		)	(14		)	(1,599		)
Provision for loan and lease losses	1,389			235			60			1,684
Allowance build for loan and lease losses	25			14			46			85
Other changes⁽³⁾	8			0			0			8
Balance as of March 31, 2019	5,568			1,062			683			7,313
Reserve for unfunded lending commitments:
Balance as of December 31, 2018	0			4			118			122
Provision for losses on unfunded lending commitments	0			0			9			9
Balance as of March 31, 2019	0			4			127			131
Combined allowance and reserve as of March 31, 2019	$	5,568		$	1,066		$	810		$	7,444

_________


⁽¹⁾	Concurrent with our adoption of the CECL standard in the first quarter of 2020, we reclassified our finance charge and fee reserve to our allowance for credit losses, with a corresponding increase to credit card loans held for investment.


⁽²⁾	The amount and timing of recoveries is impacted by our collection strategies, which are based on customer behavior and risk profile and include direct customer communications, repossession of collateral, the periodic sale of charged off loans as well as additional strategies, such as litigation.

⁽³⁾

Represents foreign currency translation adjustments.

Schedule of Loss Sharing Arrangement Impact

The table below summarizes the changes in the estimated reimbursements from these partners for the three months ended March 31, 2020 and 2019.

Table 4.2: Summary of Credit Card Partnership Loss Sharing Arrangements Impacts



	Three Months Ended March 31,
(Dollars in millions)	2020			2019
Estimated reimbursements from partners, beginning of period⁽¹⁾	$	2,166		$	379
Amounts due from partners which reduced net charge-offs	(302		)	(108		)
Amounts estimated to be charged to partners which reduced provision for credit losses	789			171
Estimated reimbursements from partners, end of period	$	2,653		$	442

__________

⁽¹⁾

Includes effects from adoption of the CECL standard in the first quarter of 2020.

Business Segments and Revenue from Contracts with Customers (Tables)

3 Months Ended

Mar. 31, 2020

Segment Reporting [Abstract]

Schedule of Segment Results and Reconciliation

The following table presents our business segment results for the three months ended March 31, 2020 and 2019, selected balance sheet data as of March 31, 2020 and 2019, and a reconciliation of our total business segment results to our reported consolidated income from continuing operations, loans held for investment and deposits.

Table 12.1: Segment Results and Reconciliation



	Three Months Ended March 31, 2020
(Dollars in millions)	Credit Card			Consumer Banking			Commercial Banking⁽¹⁾			Other⁽¹⁾			Consolidated Total
Net interest income	$	3,702		$	1,657		$	491		$	175		$	6,025
Non-interest income (loss)	911			126			238			(51		)	1,224
Total net revenue⁽²⁾	4,613			1,783			729			124			7,249
Provision for credit losses	3,702			860			856			5			5,423
Non-interest expense	2,208			991			412			118			3,729
Income (loss) from continuing operations before income taxes	(1,297		)	(68		)	(539		)	1			(1,903		)
Income tax benefit	(306		)	(16		)	(128		)	(113		)	(563		)
Income (loss) from continuing operations, net of tax	$	(991	)	$	(52	)	$	(411	)	$	114		$	(1,340	)
Loans held for investment	$	117,797		$	64,033		$	81,160		$	0		$	262,990
Deposits	0			217,607			32,822			19,260			269,689



	Three Months Ended March 31, 2019
(Dollars in millions)	Credit Card		Consumer Banking		Commercial Banking⁽¹⁾		Other⁽¹⁾			Consolidated Total
Net interest income	$	3,590	$	1,679	$	489	$	33		$	5,791
Non-interest income (loss)	950		160		187		(5		)	1,292
Total net revenue	4,540		1,839		676		28			7,083
Provision for credit losses	1,389		235		69		0			1,693
Non-interest expense	2,171		994		417		89			3,671
Income (loss) from continuing operations before income taxes	980		610		190		(61		)	1,719
Income tax provision (benefit)	229		142		44		(106		)	309
Income from continuing operations, net of tax	$	751	$	468	$	146	$	45		$	1,410
Loans held for investment	$	109,836	$	59,248	$	71,189	$	0		$	240,273
Deposits	0		205,439		31,248		18,420			255,107

__________


⁽¹⁾	Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.

⁽²⁾

In the first quarter of 2020, total net revenue was reduced by $389 million for credit card finance charges and fees charged off as uncollectible.

Disaggregation of Revenue

The following table presents revenue from contracts with customers and a reconciliation to non-interest income by business segment for the three months ended March 31, 2020 and 2019.

Table 12.2: Revenue from Contracts with Customers and Reconciliation to Segments Result



	Three Months Ended March 31, 2020
(Dollars in millions)	Credit Card		Consumer Banking			Commercial Banking⁽¹⁾		Other⁽¹⁾			Consolidated Total
Contract revenue:
Interchange fees, net⁽²⁾	$	688	$	50		$	15	$	(1	)	$	752
Service charges and other customer-related fees	0		64			31		0			95
Other	70		19			1		0			90
Total contract revenue	758		133			47		(1		)	937
Revenue from other sources	153		(7		)	191		(50		)	287
Total non-interest income	$	911	$	126		$	238	$	(51	)	$	1,224



	Three Months Ended March 31, 2019
(Dollars in millions)	Credit Card		Consumer Banking		Commercial Banking⁽¹⁾		Other⁽¹⁾			Consolidated Total
Contract revenue:
Interchange fees, net⁽²⁾	$	702	$	46	$	11	$	(1	)	$	758
Service charges and other customer-related fees	0		75		25		0			100
Other	12		24		0		0			36
Total contract revenue	714		145		36		(1		)	894
Revenue from other sources	236		15		151		(4		)	398
Total non-interest income	$	950	$	160	$	187	$	(5	)	$	1,292

__________


⁽¹⁾	Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.

⁽²⁾

Interchange fees are presented net of customer reward expenses.

Stockholders' Equity

3 Months Ended

Mar. 31, 2020

Equity [Abstract]

Stockholders' Equity

NOTE 9—STOCKHOLDERS’ EQUITY

Preferred Stock

The following table summarizes our preferred stock outstanding as of March 31, 2020 and December 31, 2019.

Table 9.1: Preferred Stock Outstanding⁽¹⁾



			Redeemable by Issuer Beginning	Per Annum Dividend Rate	Dividend Frequency	Liquidation Preference per Share		Total Shares Outstanding as of March 31, 2020	Carrying Value (in millions)
Series	Description	Issuance Date	Redeemable by Issuer Beginning	Per Annum Dividend Rate	Dividend Frequency	Liquidation Preference per Share		Total Shares Outstanding as of March 31, 2020	March 31, 2020		December 31, 2019
Series B⁽²⁾	6.00% Non-Cumulative	August 20, 2012	September 1, 2017	6.00%	Quarterly	$	1,000	0	$	0	$	853
Series E	Fixed-to-Floating Rate Non-Cumulative	May 14, 2015	June 1, 2020	5.55% through 5/31/2020; 3-mo. LIBOR+ 380 bps thereafter	Semi-Annually through 5/31/2020; Quarterly thereafter	1,000		1,000,000	988		988
Series F	6.20% Non-Cumulative	August 24, 2015	December 1, 2020	6.20	Quarterly	1,000		500,000	484		484
Series G	5.20% Non-Cumulative	July 29, 2016	December 1, 2021	5.20	Quarterly	1,000		600,000	583		583
Series H	6.00% Non-Cumulative	November 29, 2016	December 1, 2021	6.00	Quarterly	1,000		500,000	483		483
Series I	5.00% Non-Cumulative	September 11, 2019	December 1, 2024	5.00	Quarterly	1,000		1,500,000	1,462		1,462
Series J	4.80% Non-Cumulative	January 31, 2020	June 1, 2025	4.80	Quarterly	1,000		1,250,000	1,209		0
Total									$	5,209	$	4,853

__________


⁽¹⁾	Except for Series E, ownership is held in the form of depositary shares, each representing a 1/40th interest in a share of fixed-rate non-cumulative perpetual preferred stock.


⁽²⁾	On March 2, 2020, we redeemed all outstanding shares of our preferred stock Series B.

Accumulated Other Comprehensive Income

Accumulated other comprehensive income primarily consists of accumulated net unrealized gains associated with securities available for sale, changes in fair value of derivatives in hedging relationships, and foreign currency translation adjustments.

The following table includes the AOCI impacts from the adoption of the CECL standard and the changes in AOCI by component for the three months ended March 31, 2020 and 2019.

Table 9.2: Accumulated Other Comprehensive Income (Loss)



(Dollars in millions)	Securities Available for Sale			Hedging Relationships⁽¹⁾			Foreign Currency Translation Adjustments⁽²⁾			Other			Total
AOCI as of December 31, 2019	$	935		$	354		$	(107	)	$	(26	)	$	1,156
Cumulative effects from the adoption of the CECL standard	(8		)	0			0			0			(8		)
Other comprehensive income (loss) before reclassifications	1,224			1,695			(67		)	0			2,852
Amounts reclassified from AOCI into earnings	0			(321		)	0			0			(321		)
Other comprehensive income (loss), net of tax	1,224			1,374			(67		)	0			2,531
AOCI as of March 31, 2020	$	2,151		$	1,728		$	(174	)	$	(26	)	$	3,679



(Dollars in millions)	Securities Available for Sale			Cash Flow Hedges			Foreign Currency Translation Adjustments⁽²⁾			Securities Held to Maturity			Other			Total
AOCI as of December 31, 2018	$	(439	)	$	(418	)	$	(177	)	$	(190	)	$	(39	)	$	(1,263	)
Other comprehensive income (loss) before reclassifications	310			111			30			0			(1		)	450
Amounts reclassified from AOCI into earnings	(18		)	166			0			6			(1		)	153
Other comprehensive income (loss), net of tax	292			277			30			6			(2		)	603
AOCI as of March 31, 2019	$	(147	)	$	(141	)	$	(147	)	$	(184	)	$	(41	)	$	(660	)

_________


⁽¹⁾	Includes amounts related to cash flow hedges as well as the excluded component of cross-currency swaps designated as fair value hedges.


⁽²⁾	Includes other comprehensive gain of $142 million and loss of $34 million for the three months ended March 31, 2020 and 2019, respectively, from hedging instruments designated as net investment hedges.

The following table presents amounts reclassified from each component of AOCI to our consolidated statements of income for the three months ended March 31, 2020 and 2019.

Table 9.3: Reclassifications from AOCI



(Dollars in millions)		Three Months Ended March 31,
AOCI Components	Affected Income Statement Line Item	2020			2019
Securities available for sale:
	Non-interest income	$	0		$	24
	Income tax provision (benefit)	0			6
	Net income (loss)	0			18
Hedging relationships:
Interest rate contracts:	Interest income	26			(60		)
Foreign exchange contracts:	Interest income	7			12
	Interest expense	(1		)	0
	Non-interest income	392			(172		)
	Income (loss) from continuing operations before income taxes	424			(220		)
	Income tax provision (benefit)	103			(54		)
	Net income (loss)	321			(166		)
Securities held to maturity:⁽¹⁾
	Interest income	0			(8		)
	Income tax provision (benefit)	0			(2		)
	Net income (loss)	0			(6		)
Other:
	Non-interest income and non-interest expense	0			1
	Income tax provision (benefit)	0			0
	Net income (loss)	0			1
Total reclassifications		$	321		$	(153	)

__________


⁽¹⁾	On December 31, 2019, we transferred our entire portfolio of held to maturity securities to available for sale.

The table below summarizes other comprehensive income activity and the related tax impact for the three months ended March 31, 2020 and 2019.

Table 9.4: Other Comprehensive Income



	Three Months Ended March 31,
	2020								2019
(Dollars in millions)	Before Tax			Provision (Benefit)		After Tax			Before Tax			Provision (Benefit)			After Tax
Other comprehensive income:
Net unrealized gains on securities available for sale	$	1,610		$	386	$	1,224		$	384		$	92		$	292
Net unrealized gains on hedging relationships	1,808			434		1,374			365			88			277
Foreign currency translation adjustments⁽¹⁾	(21		)	46		(67		)	19			(11		)	30
Net changes in securities held to maturity	0			0		0			7			1			6
Other	0			0		0			(2		)	0			(2		)
Other comprehensive income	$	3,397		$	866	$	2,531		$	773		$	170		$	603

__________

⁽¹⁾

Includes the impact of hedging instruments designated as net investment hedges.

Variable Interest Entities and Securitizations (Tables)

3 Months Ended

Mar. 31, 2020

Variable Interest Entities and Securitization [Abstract]

Carrying Amount of Assets and Liabilities of Variable Interest Entities

Table 5.1: Carrying Amount of Consolidated and Unconsolidated VIEs



	March 31, 2020
	Consolidated				Unconsolidated
(Dollars in millions)	Carrying Amount of Assets		Carrying Amount of Liabilities		Carrying Amount of Assets		Carrying Amount of Liabilities		Maximum Exposure to Loss
Securitization-Related VIEs:
Credit card loan securitizations⁽¹⁾	$	27,271	$	14,180	$	0	$	0	$	0
Auto loan securitizations	3,351		2,969		0		0		0
Home loan securitizations	0		0		59		0		330
Total securitization-related VIEs	30,622		17,149		59		0		330
Other VIEs:⁽²⁾
Affordable housing entities	246		18		4,594		1,275		4,594
Entities that provide capital to low-income and rural communities	1,967		69		0		0		0
Other	0		0		486		0		486
Total other VIEs	2,213		87		5,080		1,275		5,080
Total VIEs	$	32,835	$	17,236	$	5,139	$	1,275	$	5,410



	December 31, 2019
	Consolidated				Unconsolidated
(Dollars in millions)	Carrying Amount of Assets		Carrying Amount of Liabilities		Carrying Amount of Assets		Carrying Amount of Liabilities		Maximum Exposure to Loss
Securitization-Related VIEs:
Credit card loan securitizations⁽¹⁾	$	31,112	$	16,113	$	0	$	0	$	0
Auto loan securitizations	2,282		2,012		0		0		0
Home loan securitizations	0		0		66		0		352
Total securitization-related VIEs	33,394		18,125		66		0		352
Other VIEs:⁽²⁾
Affordable housing entities	236		7		4,559		1,289		4,559
Entities that provide capital to low-income and rural communities	1,889		69		0		0		0
Other	0		0		502		0		502
Total other VIEs	2,125		76		5,061		1,289		5,061
Total VIEs	$	35,519	$	18,201	$	5,127	$	1,289	$	5,413

__________


⁽¹⁾	Represents the carrying amount of assets and liabilities owned by the VIE, which includes the seller’s interest and repurchased notes held by other related parties.

⁽²⁾

External Debt and Receivable Balances of Securitization Programs

The table below presents our continuing involvement in certain securitization-related VIEs as of March 31, 2020 and December 31, 2019.

Table 5.2: Continuing Involvement in Securitization-Related VIEs



(Dollars in millions)	Credit Card		Auto		Mortgages
March 31, 2020:
Securities held by third-party investors	$	14,175	$	2,966	$	913
Receivables in the trust	28,451		3,221		927
Cash balance of spread or reserve accounts	0		10		15
Retained interests	Yes		Yes		Yes
Servicing retained	Yes		Yes		No
December 31, 2019:
Securities held by third-party investors	$	15,798	$	2,010	$	962
Receivables in the trust	31,625		2,192		978
Cash balance of spread or reserve accounts	0		7		17
Retained interests	Yes		Yes		Yes
Servicing retained	Yes		Yes		No

- Definition

Tabular disclosure of the significant judgments and assumptions made in determining whether a variable interest (as defined) held by the entity requires the variable interest entity (VIE) (as defined) to be consolidated and (or) disclose information about its involvement with the VIE, individually or in aggregate (as applicable); the nature of restrictions, if any, on the consolidated VIE's assets and on the settlement of its liabilities reported by an entity in its statement of financial position, including the carrying amounts of such assets and liabilities; the nature of, and changes in, the risks associated with involvement in the VIE; how involvement with the VIE affects the entity's financial position, financial performance, and cash flows; the lack of recourse if creditors (or beneficial interest holders) of the consolidated VIE have no recourse to the general credit of the primary beneficiary (if applicable); the terms of arrangements, giving consideration to both explicit arrangements and implicit variable interests, if any, that could require the entity to provide financial support to the VIE, including events or circumstances that could expose the entity to a loss; the methodology used by the entity for determining whether or not it is the primary beneficiary of the variable interest entity; the significant factors considered and judgments made in determining that the power to direct the activities of a VIE that most significantly impact the VIE's economic performance are shared (as defined); the carrying amounts and classification of assets and liabilities of the VIE included in the statement of financial position; the entity's maximum exposure to loss, if any, as a result of its involvement with the VIE, including how the maximum exposure is determined and significant sources of the entity's exposure to the VIE; a comparison of the carrying amounts of the assets and liabilities and the entity's maximum exposure to loss; information about any liquidity arrangements, guarantees, and (or) other commitments by third parties that may affect the fair value or risk of the entity's variable interest in the VIE; whether or not the entity has provided financial support or other support (explicitly or implicitly) to the VIE that it was not previously contractually required to provide or whether the entity intends to provide that support, including the type and amount of the support and the primary reasons for providing the support; and supplemental information the entity determines necessary to provide.

+ References + Details

Derivative Instruments and Hedging Activities

3 Months Ended

Mar. 31, 2020

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Derivative Instruments and Hedging Activities

NOTE 8—DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

Use of Derivatives and Accounting for Derivatives

We regularly enter into derivative transactions to support our overall risk management activities. Our primary market risks stem from the impact on our earnings and economic value of equity due to changes in interest rates and, to a lesser extent, changes in foreign exchange rates. We manage our interest rate sensitivity by employing several techniques, which include changing the duration and re-pricing characteristics of various assets and liabilities by using interest rate derivatives. We also use foreign currency derivatives to limit our earnings and capital exposures to foreign exchange risk by hedging exposures denominated in foreign currencies. In addition to interest rate and foreign currency derivatives, we may also use a variety of other derivative instruments, including caps, floors, options, futures and forward contracts, to manage our interest rate and foreign exchange risks. We designate these risk management derivatives as either qualifying accounting hedges or free-standing derivatives. Qualifying accounting hedges are further designated as fair value hedges, cash flow hedges or net investment hedges. Free-standing derivatives are economic hedges that do not qualify for hedge accounting.

We also offer interest rate, commodity, foreign currency derivatives and other contracts as accommodation to our customers within our Commercial Banking business. We enter into these derivatives with our customers primarily to help them manage their interest rate risks, hedge their energy and other commodities exposures, and manage foreign currency fluctuations. We then enter into derivative contracts with counterparties to economically hedge substantially all of our subsequent exposures.

See below for additional information on our use of derivatives and how we account for them:

•

Fair Value Hedges: We designate derivatives as fair value hedges when they are used to manage our exposure to changes in the fair value of certain financial assets and liabilities, which fluctuate in value as a result of movements in interest rates. Changes in the fair value of derivatives designated as fair value hedges are presented in the same line item on our consolidated statements of income as the earnings effect of the hedged items. Our fair value hedges primarily consist of interest rate swaps that are intended to modify our exposure to interest rate risk on various fixed-rate financial assets and liabilities.

•

Cash Flow Hedges: We designate derivatives as cash flow hedges when they are used to manage our exposure to variability in cash flows related to forecasted transactions. Changes in the fair value of derivatives designated as cash flow hedges are recorded as a component of AOCI. Those amounts are reclassified into earnings in the same period during which the forecasted transactions impact earnings and presented in the same line item on our consolidated statements of income as the earnings effect of the hedged items. Our cash flow hedges use interest rate swaps and floors that are intended to hedge the variability in interest receipts or interest payments on some of our variable-rate financial assets or liabilities. We also enter into foreign currency forward contracts to hedge our exposure to variability in cash flows related to intercompany borrowings denominated in foreign currencies.

•

Net Investment Hedges: We use net investment hedges to manage the foreign currency exposure related to our net investments in foreign operations that have functional currencies other than the U.S. dollar. Changes in the fair value of net investment hedges are recorded in the translation adjustment component of AOCI, offsetting the translation gain or loss from those foreign operations. We execute net investment hedges using foreign currency forward contracts to hedge the translation exposure of the net investment in our foreign operations under the forward method.

•

Free-Standing Derivatives: Our free-standing derivatives primarily consist of our customer accommodation derivatives and other economic hedges. The customer accommodation derivatives and the related offsetting contracts are mainly interest rate, commodity and foreign currency contracts. The other free-standing derivatives are primarily used to economically hedge the risk of changes in the fair value of our commercial mortgage loan origination and purchase commitments as well as other interests held. Changes in the fair value of free-standing derivatives are recorded in earnings as a component of other non-interest income.

Derivatives Counterparty Credit Risk

Counterparty Types

Derivative instruments contain an element of credit risk that arises from the potential failure of a counterparty to perform according to the terms of the contract, including making payments due upon maturity of certain derivative instruments. We execute our derivative contracts primarily in over-the-counter (“OTC”) markets. We also execute interest rate and commodity futures in the exchange-traded derivative markets. Our OTC derivatives consist of both centrally cleared and uncleared bilateral contracts. In our centrally cleared contracts, our counterparties are central counterparty clearinghouses (“CCPs”), such as the Chicago Mercantile Exchange (“CME”) and the LCH Group (“LCH”). In our uncleared bilateral contracts, we enter into agreements directly with our derivative counterparties.

Counterparty Credit Risk Management

We manage the counterparty credit risk associated with derivative instruments by entering into legally enforceable master netting arrangements, where possible, and exchanging collateral with our counterparties, typically in the form of cash or high-quality liquid securities. The amount of collateral exchanged is dependent upon the fair value of the derivative instruments as well as the fair value of the pledged collateral. When valuing collateral, an estimate of the variation in price and liquidity over time is subtracted in the form of a “haircut” to discount the value of the collateral pledged. Our exposure to derivative counterparty credit risk, at any point in time, is equal to the amount reported as a derivative asset on our balance sheet. The fair value of our derivatives is adjusted on an aggregate basis to take into consideration the effects of legally enforceable master netting agreements and any associated cash collateral received or pledged. See Table 8.3 for our net exposure associated with derivatives.

The terms under which we collateralize our exposures differ between cleared exposures and uncleared bilateral exposures.

•

CCPs: We clear eligible OTC derivatives with CCPs as part of our regulatory requirements. Futures commission merchants (“FCMs”) serve as the intermediary between CCPs and us. CCPs require that we post initial and variation margin through our FCMs to mitigate the risk of non-payment or default. Initial margin is required upfront by CCPs as collateral against potential losses on our cleared derivative contracts and variation margin is exchanged on a daily basis to account for mark-to-market changes in those derivative contracts. For CME and LCH-cleared OTC derivatives, we characterize variation margin cash payments as settlements. Our FCM agreements governing these derivative transactions include provisions that may require us to post additional collateral under certain circumstances.

•

Bilateral Counterparties: We enter into legally enforceable master netting agreements and collateral agreements, where possible, with bilateral derivative counterparties to mitigate the risk of default. We review our collateral positions on a daily basis and exchange collateral with our counterparties in accordance with these agreements. These bilateral agreements typically provide the right to offset exposure with the same counterparty and require the party in a net liability position to post collateral. Agreements with certain bilateral counterparties require both parties to maintain collateral in the event the fair values of derivative instruments exceed established exposure thresholds. Certain of these bilateral agreements include provisions requiring that our debt maintain a credit rating of investment grade or above by each of the major credit rating agencies. In the event of a downgrade of our debt credit rating below investment grade, some of our counterparties would have the right to terminate their derivative contract and close out existing positions.

Credit Risk Valuation Adjustments

We record counterparty credit valuation adjustments (“CVAs”) on our derivative assets to reflect the credit quality of our counterparties. We consider collateral and legally enforceable master netting agreements that mitigate our credit exposure to each counterparty in determining CVAs, which may be adjusted in future periods due to changes in the fair values of the derivative contracts, collateral, and creditworthiness of the counterparty. We also record debit valuation adjustments (“DVAs”) to adjust the fair values of our derivative liabilities to reflect the impact of our own credit quality.

Balance Sheet Presentation

The following table summarizes the notional amounts and fair values of our derivative instruments as of March 31, 2020 and December 31, 2019, which are segregated by derivatives that are designated as accounting hedges and those that are not, and are further segregated by type of contract within those two categories. The total derivative assets and liabilities are adjusted on an aggregate basis to take into consideration the effects of legally enforceable master netting agreements and any associated cash collateral received or pledged. Derivative assets and liabilities are included in other assets and other liabilities, respectively, on our consolidated balance sheets, and their related gains or losses are included in operating activities as changes in other assets and other liabilities in the consolidated statements of cash flows.

Table 8.1: Derivative Assets and Liabilities at Fair Value



	March 31, 2020								December 31, 2019
	Notional or Contractual Amount		Derivative⁽¹⁾						Notional or Contractual Amount		Derivative⁽¹⁾
(Dollars in millions)	Notional or Contractual Amount		Assets			Liabilities			Notional or Contractual Amount		Assets			Liabilities
Derivatives designated as accounting hedges:
Interest rate contracts:
Fair value hedges	$	56,324	$	9		$	61		$	57,587	$	11		$	55
Cash flow hedges	106,000		1,004			27			96,900		321			29
Total interest rate contracts	162,324		1,013			88			154,487		332			84
Foreign exchange contracts:
Fair value hedges	1,379		3			11			1,402		0			6
Cash flow hedges	5,193		287			4			6,103		0			113
Net investment hedges	2,506		89			0			2,829		0			102
Total foreign exchange contracts	9,078		379			15			10,334		0			221
Total derivatives designated as accounting hedges	171,402		1,392			103			164,821		332			305
Derivatives not designated as accounting hedges:
Customer accommodation:
Interest rate contracts	67,383		1,650			293			62,268		552			117
Commodity contracts	19,223		3,403			3,355			15,492		758			694
Foreign exchange and other contracts	3,988		76			70			4,674		39			42
Total customer accommodation	90,594		5,129			3,718			82,434		1,349			853
Other interest rate exposures⁽²⁾	7,478		91			52			6,729		48			30
Other contracts	1,545		5			11			1,562		0			9
Total derivatives not designated as accounting hedges	99,617		5,225			3,781			90,725		1,397			892
Total derivatives	$	271,019	$	6,617		$	3,884		$	255,546	$	1,729		$	1,197
Less: netting adjustment⁽³⁾			(3,567		)	(1,127		)			(633		)	(523		)
Total derivative assets/liabilities			$	3,050		$	2,757				$	1,096		$	674

__________

⁽¹⁾

Does not reflect $19 million and $12 million recognized as a net valuation allowance on derivative assets and liabilities for non-performance risk as of March 31, 2020 and December 31, 2019, respectively. Non-performance risk is included in derivative assets and liabilities, which are part of other assets and other liabilities on the consolidated balance sheets, and is offset through non-interest income in the consolidated statements of income.


⁽²⁾	Other interest rate exposures include commercial mortgage-related derivatives and interest rate swaps.


⁽³⁾	Represents balance sheet netting of derivative assets and liabilities, and related payables and receivables for cash collateral held or placed with the same counterparty.

The following table summarizes the carrying value of our hedged assets and liabilities in fair value hedges and the associated cumulative basis adjustments included in those carrying values, excluding basis adjustments related to foreign currency risk, as of March 31, 2020 and December 31, 2019.

Table 8.2: Hedged Items in Fair Value Hedging Relationships



	March 31, 2020								December 31, 2019
	Carrying Amount Assets/(Liabilities)			Cumulative Amount of Basis Adjustments Included in the Carrying Amount					Carrying Amount Assets/(Liabilities)			Cumulative Amount of Basis Adjustments Included in the Carrying Amount
(Dollars in millions)	Carrying Amount Assets/(Liabilities)			Total Assets/(Liabilities)			Discontinued-Hedging Relationships		Carrying Amount Assets/(Liabilities)			Total Assets/(Liabilities)			Discontinued-Hedging Relationships
Line item on our consolidated balance sheets in which the hedged item is included:
Investment securities available for sale⁽¹⁾⁽²⁾	$	6,722		$	638		$	118	$	10,825		$	300		$	52
Interest-bearing deposits	(14,399		)	(296		)	0		(14,310		)	(12		)	0
Securitized debt obligations	(10,010		)	(248		)	51		(9,403		)	44			64
Senior and subordinated notes	(29,353		)	(1,549		)	304		(27,777		)	(458		)	324

__________

⁽¹⁾

These amounts include the amortized cost basis of our investment securities designated in hedging relationships for which the hedged item is the last layer expected to be remaining at the end of the hedging relationship. The amortized cost basis of this portfolio was $1.9 billion and $5.9 billion, the amount of the designated hedged items was $1.3 billion and $3.1 billion, and the cumulative basis adjustment associated with these hedges was $95 million and $75 million as of March 31, 2020 and December 31, 2019, respectively.


⁽²⁾	Carrying value represents amortized cost.

Balance Sheet Offsetting of Financial Assets and Liabilities

Derivative contracts and repurchase agreements that we execute bilaterally in the OTC market are generally governed by enforceable master netting arrangements where we generally have the right to offset exposure with the same counterparty. Either counterparty can generally request to net settle all contracts through a single payment upon default on, or termination of, any one contract. We elect to offset the derivative assets and liabilities under netting arrangements for balance sheet presentation where a right of setoff exists. For derivative contracts entered into under master netting arrangements for which we have not been able to confirm the enforceability of the setoff rights, or those not subject to master netting arrangements, we do not offset our derivative positions for balance sheet presentation.

The following table presents the gross and net fair values of our derivative assets, derivative liabilities, resale and repurchase agreements and the related offsetting amounts permitted under U.S. GAAP as of March 31, 2020 and December 31, 2019. The table also includes cash and non-cash collateral received or pledged in accordance with such arrangements. The amount of collateral presented, however, is limited to the amount of the related net derivative fair values or outstanding balances; therefore, instances of over-collateralization are excluded.

Table 8.3: Offsetting of Financial Assets and Financial Liabilities



	Gross Amounts		Gross Amounts Offset in the Balance Sheet						Net Amounts as Recognized		Securities Collateral Held Under Master Netting Agreements
(Dollars in millions)	Gross Amounts		Financial Instruments			Cash Collateral Received			Net Amounts as Recognized		Securities Collateral Held Under Master Netting Agreements		Net Exposure
As of March 31, 2020
Derivative assets⁽¹⁾	$	6,617	$	(1,021	)	$	(2,546	)	$	3,050	$	0	$	3,050
As of December 31, 2019
Derivative assets⁽¹⁾	1,729		(347		)	(286		)	1,096		0		1,096



	Gross Amounts		Gross Amounts Offset in the Balance Sheet						Net Amounts as Recognized		Securities Collateral Pledged Under Master Netting Agreements
(Dollars in millions)	Gross Amounts		Financial Instruments			Cash Collateral Pledged			Net Amounts as Recognized					Net Exposure
As of March 31, 2020
Derivative liabilities⁽¹⁾	$	3,884	$	(1,021	)	$	(106	)	$	2,757	$	0		$	2,757
Repurchase agreements⁽²⁾	399		0			0			399		(399		)	0
As of December 31, 2019
Derivative liabilities⁽¹⁾	1,197		(347		)	(176		)	674		0			674
Repurchase agreements⁽²⁾	314		0			0			314		(314		)	0

__________

⁽¹⁾

We received cash collateral from derivative counterparties totaling $2.7 billion and $347 million as of March 31, 2020 and December 31, 2019, respectively. We also received securities from derivative counterparties with a fair value of approximately $1 million as of both March 31, 2020 and December 31, 2019, which we have the ability to re-pledge. We posted $1.2 billion and $954 million of cash collateral as of March 31, 2020 and December 31, 2019, respectively.


⁽²⁾	Represents customer repurchase agreements that mature the next business day. As of March 31, 2020 and December 31, 2019, we pledged collateral with a fair value of $407 million and $320 million, respectively, under these customer repurchase agreements, which were primarily agency RMBS securities.

Income Statement and AOCI Presentation

Fair Value and Cash Flow Hedges

The net gains (losses) recognized in our consolidated statements of income related to derivatives in fair value and cash flow hedging relationships are presented below for the three months ended March 31, 2020 and 2019.

Table 8.4: Effects of Fair Value and Cash Flow Hedge Accounting



	Three Months Ended March 31, 2020
	Net Interest Income																Non-Interest Income
(Dollars in millions)	Investment Securities			Loans, Including Loans Held for Sale		Other		Interest-bearing Deposits			Securitized Debt Obligations			Senior and Subordinated Notes			Other
Total amounts presented in our consolidated statements of income	$	530		$	6,542	$	37	$	(731	)	$	(99	)	$	(239	)	$	145
Fair value hedging relationships:
Interest rate and foreign exchange contracts:
Interest recognized on derivatives	$	(11	)	$	0	$	0	$	(2	)	$	12		$	39		$	0
Gains (losses) recognized on derivatives	(338		)	0		0		287			282			1,068			(23		)
Gains (losses) recognized on hedged items⁽¹⁾	338			0		0		(286		)	(292		)	(1,091		)	23
Excluded component of fair value hedges⁽²⁾	0			0		0		0			0			(1		)	0
Net income (expense) recognized on fair value hedges	$	(11	)	$	0	$	0	$	(1	)	$	2		$	15		$	0
Cash flow hedging relationships:⁽³⁾
Interest rate contracts:
Realized gains reclassified from AOCI into net income	$	2		$	24	$	0	$	0		$	0		$	0		$	0
Foreign exchange contracts:
Realized gains reclassified from AOCI into net income⁽⁴⁾	0			0		7		0			0			0			0
Net income recognized on cash flow hedges	$	2		$	24	$	7	$	0		$	0		$	0		$	0



	Three Months Ended March 31, 2019
	Net Interest Income
(Dollars in millions)	Investment Securities			Loans, Including Loans Held for Sale			Other		Interest-bearing Deposits			Securitized Debt Obligations			Senior and Subordinated Notes
Total amounts presented in our consolidated statements of income	$	655		$	6,368		$	69	$	(817	)	$	(143	)	$	(314	)
Fair value hedging relationships:
Interest rate contracts:
Interest recognized on derivatives	2			0			0		(36		)	(6		)	(11		)
Gains (losses) recognized on derivatives	(111		)	0			0		95			33			281
Gains (losses) recognized on hedged items⁽¹⁾	110			0			0		(92		)	(57		)	(320		)
Net income (expense) recognized on fair value hedges	1			0			0		(33		)	(30		)	(50		)
Cash flow hedging relationships:⁽³⁾
Interest rate contracts:
Realized losses reclassified from AOCI into net income	(4		)	(56		)	0		0			0			0
Foreign exchange contracts:
Realized gains reclassified from AOCI into net income⁽⁴⁾	0			0			12		0			0			0
Net income (expense) recognized on cash flow hedges	$	(4	)	$	(56	)	$	12	$	0		$	0		$	0

__________


⁽¹⁾	Includes amortization expense of $36 million and $61 million for the three months ended March 31, 2020 and 2019, respectively, related to basis adjustments on discontinued hedges.


⁽²⁾	Changes in fair values of cross-currency swaps attributable to changes in cross-currency basis spreads are excluded from the assessment of hedge effectiveness and recorded in other comprehensive income. The initial value of the excluded component is recognized in earnings over the life of the swap under the amortization approach.


⁽³⁾	See “Note 9—Stockholders’ Equity” for the effects of cash flow and net investment hedges on AOCI and amounts reclassified to net income, net of tax.


⁽⁴⁾	We recognized a gain of $392 million and loss of $172 million for the three months ended March 31, 2020 and 2019, respectively, on foreign exchange contracts reclassified from AOCI. These amounts were largely offset by the foreign currency transaction gains (losses) on our foreign currency denominated intercompany funding included other non-interest income.

In the next 12 months, we expect to reclassify to earnings net after-tax losses of $556 million recorded in AOCI as of March 31, 2020. These amounts will offset the cash flows associated with the hedged forecasted transactions. The maximum length of time over which forecasted transactions were hedged was approximately 7 years as of March 31, 2020. The amount we expect to reclassify into earnings may change as a result of changes in market conditions and ongoing actions taken as part of our overall risk management strategy.

Free-Standing Derivatives

The net impacts to our consolidated statements of income related to free-standing derivatives are presented below for the three months ended March 31, 2020 and 2019. These gains or losses are recognized in other non-interest income in our consolidated statements of income.

Table 8.5: Gains (Losses) on Free-Standing Derivatives



	Three Months Ended March 31,
(Dollars in millions)	2020			2019
Gains (losses) recognized in other non-interest income:
Customer accommodation:
Interest rate contracts	$	13		$	6
Commodity contracts	17			2
Foreign exchange and other contracts	3			3
Total customer accommodation	33			11
Other interest rate exposures	18			0
Other contracts	(1		)	(2		)
Total	$	50		$	9

Summary of Significant Accounting Policies (Policies)

3 Months Ended

Mar. 31, 2020

Accounting Policies [Abstract]

Basis of Presentation

The accompanying unaudited interim consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the U.S. (“U.S. GAAP”).

Use of Estimates

The preparation of the consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and in the related disclosures. These estimates are based on information available as of the date of the consolidated financial statements. While management makes its best judgments, actual amounts or results could differ from these estimates. In the opinion of management, all normal, recurring adjustments have been included for a fair statement of this interim financial information. Certain prior period amounts have been reclassified to conform to the current period presentation.

Income Taxes

Our effective tax rate in the first quarter of 2020 was computed utilizing the year-to-date method, which is permitted by the applicable accounting guidance when a reliable estimate of the annual effective tax rate cannot be made. The year-to-date method treats the year-to-date period as if it was the annual period and determines the income tax expense or benefit on that basis. We changed our methodology in the first quarter of 2020 due to our conclusion that we could not reliably estimate our annual effective tax rate for 2020 because of significant forecast variability caused by the COVID-19 pandemic and the relationship of our increasing tax credit investments in proportion to our pre-tax earnings. The continued use of the year-to-date method will be reevaluated for appropriateness in future periods.

Investment Securities

Our investment portfolio consists primarily of the following: U.S. Treasury securities; U.S. government-sponsored enterprise or agency (“Agency”) and non-agency residential mortgage-backed securities (“RMBS”); Agency commercial mortgage-backed securities (“CMBS”); and other securities. The accounting and measurement framework for our investment securities differs depending on the security classification. We classify securities as available for sale or held to maturity based on our investment strategy and management’s assessment of our intent and ability to hold the securities until maturity. Securities that we may sell prior to maturity in response to changes in our investment strategy, liquidity needs, interest rate risk profile or for other reasons are classified as available for sale. Securities that we have the intent and ability to hold until maturity are classified as held to maturity. We did not have any securities that classified as held to maturity as of March 31, 2020. See “Note 2—Investment Securities” for additional information.

We report securities available for sale on our consolidated balance sheets at fair value. Unrealized gains or losses are recorded, net of tax, as a component of accumulated other comprehensive income (“AOCI”) when the gains or losses do not result from the recognition or reversal of an allowance for credit losses or charge-off. The allowance for credit losses on our investment securities is recognized through our provision for credit losses and limited by the unrealized losses of a security measured as the difference between the security’s amortized cost and fair value. Securities in unrealized gain positions do not have an allowance for credit losses as the security could be sold at its fair value to prevent realization of any credit losses. Decreases in unrealized losses due to improvements in credit are also recognized within the allowance for credit losses through earnings, to the extent that the allowance for credit losses is not reduced below zero. The amortized cost of investment securities reflects the amount for which the security was acquired, adjusted for accrued interest; amortization of premiums, discounts, and net deferred fees and costs; collection of cash; and charge-offs. We elect to present accrued interest for securities available for sale within interest receivable on our consolidated balance sheets.

Unamortized premiums, discounts and other basis adjustments for available for sale securities are recognized in interest income over the contractual lives of the securities using the effective interest method. We record purchases and sales of investment securities available for sale on a trade date basis. Realized gains or losses from the sale of debt securities are computed using the first in first out method of identification, and are included in non-interest income in our consolidated statements of income. If we intend to sell an available for sale security in an unrealized loss position or it is more likely than not that we will be required to sell the security prior to recovery of its amortized cost basis, any allowance for credit losses shall be reversed through our provision for credit losses and the difference between the amortized cost basis of the security and its fair value is recognized in our consolidated statements of income. We discuss the techniques we use in determining the fair value of our investment securities in “Note 11—Fair Value Measurement.”

Our investment portfolio also includes certain debt securities that, at the time of purchase, had experienced a more-than-insignificant deterioration in credit quality since origination. Such debt securities are accounted for in accordance with accounting guidance for purchased financial assets with credit deterioration and are herein referred to as “PCD securities.”

PCD securities require the recognition of an allowance for credit losses at the time of acquisition. The allowance for credit losses is not recognized in earnings. Instead, the purchase price and the initial allowance collectively represent the amortized cost basis of a PCD security. Any noncredit discount or premium at the date of acquisition is amortized into interest income over the remaining life of the security. Subsequent to the date of purchase, we re-measure the allowance for credit losses on the amortized cost basis using the same policies as for other debt securities available for sale and changes are recognized through our provision for credit losses. See further discussion below under the “Allowance for Credit Losses - Available for Sale Investment Securities” section of this Note.

Charge-Offs - Investment Securities

We charge off any portion of an investment security that we determine is uncollectible. The amortized cost basis, excluding accrued interest, is charged off through the allowance for credit losses. Accrued interest is charged off as a reduction to interest income. Recoveries of previously charged off principal amounts are recognized in our provision for credit losses when received.

Loans

Our loan portfolio consists of loans held for investment, including loans underlying our consolidated securitization trusts, and loans held for sale and is divided into three portfolio segments: credit card, consumer banking and commercial banking loans. Credit card loans consist of domestic and international credit card loans. Consumer banking loans consist of auto and retail banking loans. Commercial banking loans consist of commercial and multifamily real estate as well as commercial and industrial loans.

Loan Classification

Upon origination or purchase, we classify loans as held for investment or held for sale based on our investment strategy and management’s intent and ability with regard to the loans, which may change over time. The accounting and measurement framework for loans differs depending on the loan classification, whether we elect the fair value option, whether the loans are originated or purchased and whether purchased loans are considered to have experienced a more-than-insignificant deterioration in credit quality since origination. The presentation within the consolidated statements of cash flows is based on management’s intent at acquisition or origination. Cash flows related to loans that are acquired or originated with the intent to hold for investment are included in cash flows from investing activities on our consolidated statements of cash flows. Cash flows related to loans that are acquired or originated with the intent to sell are included in cash flows from operating activities on our consolidated statements of cash flows.

Loans Held for Investment

Loans that we have the ability and intent to hold for the foreseeable future and loans associated with consolidated securitization transactions are classified as held for investment. Loans classified as held for investment, except for credit card loans, are reported at their amortized cost basis, excluding accrued interest. For these loans, we elect to present accrued interest within interest receivable in our consolidated balance sheets. For credit card loans, billed finance charges and fees are included in loans held for investment. Unbilled finance charges and fees on credit card loans are included in interest receivable.

Interest income is recognized on performing loans held for investment on an accrual basis. We defer loan origination fees and direct loan origination costs on originated loans, premiums and discounts on purchased loans and loan commitment fees. We recognize these amounts in interest income as yield adjustments over the life of the loan and/or commitment period using the effective interest method. For credit card loans, loan origination fees and direct loan origination costs are amortized on a straight-line basis over a 12-month period. The amortized cost of loans held for investment is subject to our allowance for credit losses methodology described below under the “Allowance for Credit Losses - Loans Held for Investment” section of this Note.

Loans Held for Sale

Loans purchased or originated with the intent to sell or for which we do not have the ability and intent to hold for the foreseeable future are classified as held for sale. Multifamily commercial real estate loans originated with the intent to sell to government-sponsored enterprises are accounted for under the fair value option. We elect the fair value option on these loans as part of our management of interest rate risk with corresponding forward sale commitments. Loan origination fees and direct loan origination costs are recognized as incurred and are reported in other non-interest income in the consolidated statements of income. Interest income is calculated based on the loan's stated rate of interest and is reported in interest income in the consolidated statements of income. Fair value adjustments are recorded in other non-interest income in the consolidated statements of income.

All other loans classified as held for sale are recorded at the lower of cost or fair value. Loan origination fees, direct loan origination costs and any discounts and premiums are deferred until the loan is sold and are then recognized as part of the total gain or loss on sale. The fair value of loans held for sale is determined on an aggregate portfolio basis for each loan type. Fair value adjustments are recorded in other non-interest income in the consolidated statements of income.

If a loan is transferred from held for investment to held for sale, then on the transfer date, any decline in fair value related to credit is recorded as a charge-off and any allowance for credit losses is reversed through our provision for credit losses. The loan is then reclassified to held for sale at its amortized cost at the date of the transfer. A valuation allowance is established, if needed, such that the loan held for sale is recorded at the lower of cost or fair value. Subsequent to transfer, we report write-downs or recoveries in fair value up to the carrying value at the date of transfer and realized gains or losses on loans held for sale in our consolidated statements of income as a component of other non-interest income. We calculate the gain or loss on loan sales as the difference between the proceeds received and the carrying value of the loans sold, net of the fair value of any residual interests retained.

Loans Acquired

All purchased loans, including loans transferred in a business combination, are initially recorded at fair value, which includes consideration of expected future losses, as of the date of the acquisition. To determine the fair value of loans at acquisition, we estimate discounted contractual cash flows due using an observable market rate of interest, when available, adjusted for factors that a market participant would consider in determining fair value. In determining fair value, contractual cash flows are adjusted to include prepayment estimates based upon historical payment trends, forecasted default rates and loss severities and other relevant factors. The difference between the fair value and the contractual cash flows is recorded as a loan premium or discount, which may relate to either credit or non-credit factors, at acquisition.

We account for purchased loans under the accounting guidance for purchased financial assets with credit deterioration when, at the time of purchase, the loans have experienced a more-than-insignificant deterioration in credit quality since origination. We also account for loans under this guidance when the loans were previously accounted for under the accounting guidance for purchased credit impaired loans and debt securities (“PCI”) prior to our adoption of ASC 326, Financial Instruments-Credit Losses, on January 1, 2020. We refer to these loans which are accounted for under accounting guidance for purchased financial assets with more-than-insignificant deterioration in credit quality since origination as purchased credit deteriorated loans (“PCD loans”).

We recognize an allowance for credit losses on purchased loans that have not experienced a more-than-insignificant deterioration in credit quality since origination at the time of purchase through earnings in a manner that is consistent with originated loans. The policies relating to the allowance for credit losses on loans is described below in the “Allowance for Credit Losses - Loans Held for Investment” section of this Note.

Loan Modifications and Restructurings

As part of our loss mitigation efforts, we may provide modifications to a borrower experiencing financial difficulty to improve long-term collectability of the loan and to avoid the need for foreclosure or repossession of collateral, if any. Our loan modifications typically include short-term payment deferrals, an extension of the loan term, a reduction in the interest rate, a reduction in the loan balance, or a combination of these concessions. A loan modification in which a concession is granted to a borrower experiencing financial difficulty is accounted for and reported as a troubled debt restructuring (“TDR”). See “Note 3—Loans” for additional information on our loan modifications and restructurings, including those in response to the COVID-19 pandemic.

Delinquent and Nonperforming Loans

The entire balance of a loan is considered contractually delinquent if the minimum required payment is not received by the first statement cycle date equal to or following the due date specified on the customer’s billing statement. Delinquency is reported on loans that are 30 or more days past due. Interest and fees continue to accrue on past due loans until the date the loan is placed on nonaccrual status, if applicable. For loan modifications, delinquency and nonaccrual status are reported in accordance with the revised terms of the loans. We generally place loans on nonaccrual status when we believe the collectability of interest and principal is not reasonably assured.

Nonperforming loans generally include loans that have been placed on nonaccrual status. We do not report loans classified as held for sale as nonperforming.

Our policies for classifying loans as nonperforming, by loan category, are as follows:

•Credit card loans: As permitted by regulatory guidance issued by the Federal Financial Institutions Examination Council (“FFIEC”), our policy is generally to exempt credit card loans from being classified as nonperforming, as these loans are generally charged off in the period the account becomes 180 days past due. Consistent with industry conventions, we generally continue to accrue interest and fees on delinquent credit card loans until the loans are charged off.

•Consumer banking loans: We classify consumer banking loans as nonperforming when we determine that the collectability of all interest and principal on the loan is not reasonably assured, generally when the loan becomes 90 days past due.

•Commercial banking loans: We classify commercial banking loans as nonperforming as of the date we determine that the collectability of all interest and principal on the loan is not reasonably assured.

•Modified loans and troubled debt restructurings: Modified loans, including TDRs, that are current at the time of the restructuring remain on accrual status if there is demonstrated performance prior to the restructuring and continued performance under the modified terms is expected. Otherwise, the modified loan is classified as nonperforming.

Interest and fees accrued but not collected at the date a loan is placed on nonaccrual status are reversed against earnings. In addition, the amortization of deferred loan fees, costs, premiums and discounts is suspended. Interest and fee income are subsequently recognized only upon the receipt of cash payments. However, if there is doubt regarding the ultimate collectability of loan principal, cash received is generally applied against the principal balance of the loan. Nonaccrual loans are generally returned to accrual status when all principal and interest is current and repayment of the remaining contractual principal and interest is reasonably assured, or when the loan is both well-secured and in the process of collection and collectability is no longer doubtful.

Charge-Offs - Loans

We charge off loans when we determine that the loan is uncollectible. The amortized cost basis, excluding accrued interest, is charged off as a reduction to the allowance for credit losses based on the time frames presented below. Accrued interest on loans other than credit card loans determined to be uncollectible is reversed as a reduction of interest income when the loan is classified as nonperforming. For credit card loans, accrued interest is charged off simultaneously with the charge off of other components of amortized cost and as a reduction of interest income. When received, recoveries of previously charged off amounts are recorded as an increase to the allowance for credit losses (see the “Allowance for Credit Losses - Loans Held for Investment” section of this Note for information on how we account for expected recoveries). Costs to recover charged off loans are recorded as collection expense and included in our consolidated statements of income as a component of other non-interest expense as incurred. Our charge-off time frames by loan type are presented below.

•Credit card loans: We generally charge off credit card loans in the period the account becomes 180 days past due. We charge off delinquent credit card loans for which revolving privileges have been revoked as part of loan workout when the account becomes 120 days past due. Credit card loans in bankruptcy are generally charged off by the end of the month following 30 days after the receipt of a complete bankruptcy notification from the bankruptcy court. Credit card loans of deceased account holders are generally charged off 5 days after receipt of notification.

•Consumer banking loans: We generally charge off consumer banking loans at the earlier of the date when the account is a specified number of days past due or upon repossession of the underlying collateral. Our charge-off period for auto loans is 120 days past due. Small business banking loans generally charge off at 120 days past due based on the date the amortized cost basis is deemed uncollectible. Auto loans that have not been previously charged off where the borrower has filed for bankruptcy and the loan has not been reaffirmed charge off in the period that the loan is 60 days from the bankruptcy notification date, regardless of delinquency status. Auto loans that have not been previously charged off and have been discharged under Chapter 7 bankruptcy are charged off at the end of the month in which the bankruptcy discharge occurs. Remaining consumer loans generally are charged off within 40 days of receipt of notification from the bankruptcy court. Consumer loans of deceased account holders are charged off by the end of the month following 60 days of receipt of notification.

•Commercial banking loans: We charge off commercial loans in the period we determine that the amortized cost basis is uncollectible.

Allowance for Loan and Lease Losses

We maintain an allowance for credit losses (“allowance”) that represents management’s current estimate of expected credit losses over the contractual terms of our loans held for investment and investment securities classified as available for sale. We measure the allowance on a quarterly basis through consideration of past events, including historical experience, current conditions, and reasonable and supportable forecasts.

Allowance for Credit Losses - Loans Held for Investment

We measure current expected credit losses over the contractual terms of our loans. The contractual terms are adjusted for expected prepayments but are not extended for renewals or extensions, except when an extension or renewal arises from a borrower option that is not unconditionally cancellable or through a TDR that is reasonably expected to occur.

We aggregate loans sharing similar risk characteristics into pools for purposes of measuring expected credit losses. Pools are reassessed periodically to confirm that all loans within each pool continue to share similar risk characteristics. Expected credit losses for loans that do not share similar risk characteristics with other financial assets are measured individually.

Expected recoveries of amounts previously charged off or expected to be charged off are recognized within the allowance, with a corresponding reduction to our provision for credit losses. At times expected recoveries may result in a negative allowance. We limit the allowance to amounts previously charged off and expected to be charged off. Charge-offs of uncollectible amounts result in a reduction to the allowance and recoveries of previously charged off amounts result in an increase to the allowance.

When developing an estimate of expected credit losses, we use both quantitative and qualitative methods in considering all available information relevant to assessing collectability. This may include internal information, external information, or a combination of both relating to past events, current conditions, and reasonable and supportable forecasts. Significant judgment is applied to the development and duration of reasonable and supportable forecasts used in our estimation of lifetime losses. We estimate expected credit losses over the duration of those forecasts and then revert, on a rational and systematic basis, to historical losses at each relevant loss component of the estimate. Expected losses for contractual terms extending beyond the reasonable and supportable forecast and reversion periods are based on those historical losses.

Management will consider and may qualitatively adjust for conditions, changes, and trends in loan portfolios that may not be captured in modeled results. These adjustments are referred to as qualitative factors and represent management’s judgment of the imprecision and risks inherent in the processes and assumptions used in establishing the allowance for credit losses. Management’s judgment may involve an assessment of current and forward-looking conditions including but not limited to changes in lending policies and procedures, nature and volume of the portfolio, external factors, and uncertainty as it relates to economic, model or forecast risks, where not already captured in the modeled results.

Expected credit losses for collateral-dependent loans are based on the fair value of the underlying collateral. When we intend to liquidate the collateral, the fair value of the collateral is adjusted for expected costs to sell. A loan is deemed to be a collateral-dependent loan when (i) we determine foreclosure or repossession of the underlying collateral is probable, or (ii) foreclosure or repossession is not probable, but the borrower is experiencing financial difficulty and we expect repayment to be provided substantially through the operation or sale of the collateral. The allowance for a collateral-dependent loan reflects the difference between the loan’s amortized cost basis and the fair value (less selling costs, where applicable) of the loan's underlying collateral.

Our credit card and consumer banking loan portfolios consist of smaller-balance, homogeneous loans. The consumer banking loan portfolio is divided into two primary portfolio segments: auto loans and retail banking loans. The credit card and consumer banking loan portfolios are further divided by our business units into groups based on common risk characteristics, such as origination year, contract type, interest rate, credit bureau score and geography. The commercial banking loan portfolio is primarily composed of larger-balance, non-homogeneous loans. These loans are subject to reviews that result in internal risk ratings. In assessing the risk rating of a particular commercial banking loan, among the factors we consider are the financial condition of the borrower, geography, collateral performance, historical loss experience and industry-specific information that management believes is relevant in determining and measuring expected credit losses. Subjective assessment and interpretation are involved. Emphasizing one factor over another or considering additional factors could impact the risk rating assigned to that commercial banking loan.

For consumer banking and commercial banking loans, the contractual period typically does not include renewals or extensions because the renewals and extensions are generally not at the borrower’s exclusive option to exercise. Management has determined that the undrawn credit exposure that is associated with our credit card loans is unconditionally cancellable. For this reason, expected credit losses are measured based on the drawn balance at each quarterly measurement date, but not on the undrawn exposure. Because credit card loans do not have a defined contractual life, management utilizes a payment allocation approach in order to estimate the contractual life of the drawn balance at the measurement date. The payment allocation method results in a defined period over which expected credit losses are developed for credit card loans.

With the exception of credit card loans, we have made a policy election to not measure an allowance on accrued interest for loans held for investment because we reverse uncollectible accrued interest in a timely manner. See the “Delinquent and Nonperforming Loans” and “Charge-Offs - Loans” sections of this Note for information on what we consider timely. For credit card loans, we do not make this election, as we reserve for uncollectible accrued interest relating to credit card loans in the allowance.

The allowance related to credit card and consumer banking loans assessed on a pooled basis is based on a modeled calculation, which is supplemented by management judgment as described above. Because of the homogeneous nature of our consumer loan

portfolios, the allowance is based on the aggregated portfolio segment evaluations. The allowance is established through a process that begins with estimates of historical losses in each pool based upon various statistical analyses, with adjustments for current conditions and reasonable and supportable forecasts of conditions, which includes expected economic conditions. Loss forecast models are utilized to estimate expected credit losses and consider several portfolio indicators including, but not limited to, expected economic conditions, historical loss experience, account seasoning, the value of collateral underlying secured loans, estimated foreclosures or defaults based on observable trends, delinquencies, bankruptcy filings, unemployment, credit bureau scores and general business trends. Management believes these factors are relevant in estimating expected credit losses and also considers an evaluation of overall portfolio credit quality based on indicators such as changes in our credit evaluation, underwriting and collection management policies, the effect of other external factors such as competition and legal and regulatory requirements, general economic conditions and business trends, and uncertainties in forecasting and modeling techniques used in estimating our allowance.

The allowance related to commercial banking loans assessed on a pooled basis is based on our historical loss experience for loans with similar risk characteristics and consideration of the current credit quality of the portfolio, which is supplemented by management judgment as described above. These are adjusted for current conditions, and reasonable and supportable forecasts of conditions likely to cause future losses which vary from historical levels. We apply internal risk ratings to commercial banking loans, which we use to assess credit quality and derive a total loss estimate based on an estimated probability of default (“default rate”) and loss given default (“loss severity”). Management may also apply judgment to adjust the loss factors derived, taking into consideration both quantitative and qualitative factors, including general economic conditions, industry-specific and geographic trends, portfolio concentrations, trends in internal credit quality indicators, and current and past underwriting standards that have occurred but are not yet reflected in the historical data underlying our loss estimates.

The allowance related to smaller-balance homogeneous credit card and consumer banking loans whose terms have been modified in a TDR is calculated on a pool basis using historical loss experience, adjusted for current conditions and reasonable and supportable forecasts of conditions likely to cause future losses which vary from historical levels for the respective class of assets. The allowance related to consumer banking loans that are assessed at a loan-level is determined based on key considerations that include the borrower’s overall financial condition, resources and payment history, prospects for support from financially responsible guarantors, and when applicable, the estimated realizable value of any collateral. The allowance related to commercial banking loans that are assessed at a loan-level is generally determined in accordance with our policy for estimating expected credit losses for collateral-dependent loans as described above.

Off-balance sheet credit exposures

In addition to the allowance, we also measure expected credit losses related to unfunded lending commitments that are not unconditionally cancellable in our Commercial Banking business. This reserve is measured using the same measurement objectives as the allowance for loans held for investment and is recorded within other liabilities on our consolidated balance sheets. These commitments are segregated by risk according to our internal risk rating scale, which we use to assess credit quality and derive an expected credit loss estimate. We assess these risk classifications, taking into consideration both quantitative and qualitative factors, including historical loss experience, adjusted for current conditions and reasonable and supportable forecasts of conditions likely to cause future losses which vary from historical levels, and utilization assumptions to estimate the reserve for unfunded lending commitments. Expected credit losses are not measured on unfunded lending commitments that are unconditionally cancellable, including all of our unfunded credit card and consumer banking lending commitments and certain of our unfunded commercial banking lending commitments.

Determining the appropriateness of the allowance and the reserve for unfunded lending commitments is complex and requires judgment by management about the effect of matters that are inherently uncertain. Subsequent evaluations of the loan portfolio, in light of the factors then prevailing, may result in significant changes in the reserve for unfunded lending commitments in future periods. See “Note 4—Allowance for Credit Losses and Reserve for Unfunded Lending Commitments” for additional information.

Allowance for Credit Losses - Available for Sale Investment Securities

When an investment security available for sale is impaired due to credit factors, we recognize a provision for credit losses on our consolidated statements of income and an allowance for credit losses on the consolidated balance sheet. Credit losses recognized in the allowance for credit losses are limited to the amount by which the investment security’s amortized cost basis exceeds its fair value. Investment securities in unrealized gain positions do not have an allowance for credit losses as the investment security could be sold at its fair value to prevent realization of credit losses. We exclude accrued interest from the fair value and amortized

cost basis of an investment security for purposes of measuring impairment. Charge-offs of uncollectible amounts of investment securities are deducted from the allowance for credit losses.

For certain of our securities available for sale, we have determined that there is no risk of impairment due to credit factors. These investment securities include high quality debt instruments that are issued and guaranteed by the United States government and its agencies, or are issued through certain government-sponsored enterprises. Management performs periodic assessments to reevaluate this conclusion by considering any changes in historical losses, current conditions, and reasonable and supportable forecasts.

We evaluate impairment on a quarterly basis at the individual security level and determine whether any portion of the decline in fair value is due to a credit loss. We make this determination through the use of quantitative and qualitative analyses. Our qualitative analysis includes factors such as the extent to which fair value is less than amortized cost, any changes in the security’s credit rating, past defaults or delayed payments, and adverse conditions impacting the security or issuer. A credit loss exists to the extent that management does not expect to recover the amortized cost basis.

For investment securities which require further assessment, we perform a quantitative analysis using a discounted cash flow methodology and compare the present value of expected future cash flows from the security available for sale to the security’s amortized cost basis. Projected future cash flows reflect management’s best estimate and is based on our understanding of past events, current conditions, reasonable and supportable forecasts, and are discounted by the security’s effective interest rate adjusted for expected prepayments. The allowance for credit losses for investment securities reflects the difference by which the amortized cost basis exceeds the present value of future cash flows, and is limited to the amount by which the security’s amortized cost exceeds its fair value. See “Note 2—Investment Securities” for additional information.

Revenue Recognition

Interest Income and Fees

Interest income and fees on loans and investment securities are recognized based on the contractual provisions of the underlying arrangements.

Loan origination fees and costs and premiums and discounts on loans held for investment are deferred and generally amortized into interest income as yield adjustments over the contractual life and/or commitment period using the effective interest method. Costs deferred include direct origination costs such as bounties paid to third parties for new accounts and incentives paid to our network of auto dealers for loan referrals. In certain circumstances, we elect to factor prepayment estimates into the calculation of the constant effective yield necessary to apply the interest method. Prepayment estimates are based on historical prepayment data, existing and forecasted interest rates, and economic data. For credit card loans, loan origination fees and direct loan origination costs are amortized on a straight-line basis over a 12-month period.

Unamortized premiums, discounts and other basis adjustments on investment securities are recognized in interest income over the contractual lives of the securities using the effective interest method.

Finance charges and fees on credit card loans are recorded in revenue when earned. Billed finance charges and fees on credit card loans are included in loan receivables. Unbilled finance charges and fees on credit card loans are included in interest receivable on our consolidated balance sheets. Annual membership fees are classified as service charges and other customer-related fees on our consolidated statements of income and are deferred and amortized into income over 12 months on a straight-line basis. We continue to accrue finance charges and fees on credit card loans until the account is charged off.

Offsetting of Financial Assets and Liabilities

Balance Sheet Offsetting of Financial Assets and Liabilities

New Accounting Standards

Newly Adopted Accounting Standards During the Three Months Ended March 31, 2020



Standard	Guidance	Adoption Timing and Financial Statement Impacts
Cloud Computing ASU No. 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract Issued August 2018	Aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license).	We adopted this guidance in the first quarter of 2020 using the prospective method of adoption. Our adoption of this standard did not have a material impact on our consolidated financial statements.
Goodwill Impairment Test Simplification ASU No. 2017-04, Intangibles—Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment Issued January 2017	Historical guidance for goodwill impairment testing prescribed that the company must compare each reporting unit’s carrying value to its fair value. If the carrying value exceeds fair value, an entity performs the second step, which assigns the reporting unit’s fair value to its assets and liabilities, including unrecognized assets and liabilities, in the same manner as required in purchase accounting and then records an impairment. This ASU eliminates the second step. Under the new guidance, an impairment of a reporting unit’s goodwill is determined based on the amount by which the reporting unit’s carrying value exceeds its fair value, limited to the amount of goodwill allocated to the reporting unit.	We adopted this guidance in the first quarter of 2020 using the prospective method of adoption. Our adoption of this standard did not have a material impact on our consolidated financial statements.
Current Expected Credit Loss (“CECL”) ASU No. 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments Issued June 2016	Requires use of the current expected credit loss model that is based on expected losses (net of expected recoveries), rather than incurred losses, to determine our allowance for credit losses on financial assets measured at amortized cost, certain net investments in leases and certain off-balance sheet arrangements. Replaces current accounting for purchased credit-impaired (“PCI”) and impaired loans. Amends the other-than-temporary impairment model for available for sale debt securities. The new guidance requires that credit losses be recorded through an allowance approach, rather than through permanent write-downs for credit losses and subsequent accretion of positive changes through interest income over time.	We adopted this guidance in the first quarter of 2020, using the modified retrospective method of adoption. Upon adoption, we recorded an increase to our reserves for credit losses of $2.9 billion, an increase to our deferred tax assets of $694 million, and a decrease to our retained earnings of $2.2 billion. Additionally, we made a prospective change to present our finance charge and fee reserve as a component of our allowance for credit losses instead of as an offset to our loans held for investment. This balance sheet reclassification increased our allowance for credit losses, with a corresponding increase to our loans held for investment by $462 million as of January 1, 2020.

CONSOLIDATED BALANCE SHEETS - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Cash and cash equivalents:
Cash and due from banks	$ 4,545	$ 4,129
Interest-bearing deposits and other short-term investments	20,391	9,278
Total cash and cash equivalents	24,936	13,407
Restricted cash for securitization investors	364	342
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	81,423	79,213
Loans held for investment:
Total loans held for investment	262,990	265,809
Allowance for credit losses	(14,073)
Allowance for loan and lease losses		(7,208)
Net loans held for investment	248,917	258,601
Loans held for sale ($1.1 billion and $251 million carried at fair value at March 31, 2020 and December 31, 2019, respectively)	1,056	400
Premises and equipment, net	4,336	4,378
Interest receivable	1,687	1,758
Goodwill	14,645	14,653
Other assets	19,514	17,613
Total assets	396,878	390,365
Liabilities:
Interest payable	359	439
Deposits:
Non-interest-bearing deposits	24,547	23,488
Interest-bearing deposits	245,142	239,209
Total deposits	269,689	262,697
Securitized debt obligations	17,141	17,808
Other debt:
Federal funds purchased and securities loaned or sold under agreements to repurchase	399	314
Senior and subordinated notes	32,049	30,472
Other borrowings	6,092	7,103
Total other debt	38,540	37,889
Other liabilities	14,319	13,521
Total liabilities	340,048	332,354
Commitments, contingencies and guarantees (see Note 13)
Stockholders’ equity:
Preferred stock (par value $.01 per share; 50,000,000 shares authorized; 5,350,000 and 4,975,000 shares issued and outstanding as of March 31, 2020 and December 31, 2019, respectively)	0	0
Common stock (par value $.01 per share; 1,000,000,000 shares authorized; 676,170,565 and 672,969,391 shares issued as of March 31, 2020 and December 31, 2019, respectively, 455,310,083 and 456,562,399 shares outstanding as of March 31, 2020 and December 31, 2019, respectively)	7	7
Additional paid-in capital, net	33,450	32,980
Retained earnings	36,552	40,340
Accumulated other comprehensive income	3,679	1,156
Treasury stock, at cost (par value $.01 per share; 220,860,482 and 216,406,992 shares as of March 31, 2020 and December 31, 2019, respectively)	(16,858)	(16,472)
Total stockholders’ equity	56,830	58,011
Total liabilities and stockholders’ equity	396,878	390,365
Unsecuritized loans held for investment
Loans held for investment:
Total loans held for investment	231,318	231,992
Loans held in consolidated trusts
Loans held for investment:
Total loans held for investment	31,672	33,817
Total assets	32,835	35,519
Other debt:
Total liabilities	$ 17,236	$ 18,201

Goodwill and Intangible Assets - Components (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Schedule of Intangible Assets by Major Class [Line Items]
Goodwill, gross	$ 14,645	$ 14,653
Goodwill	14,645	14,653
Intangible assets, gross (excluding Goodwill)	2,181	2,178
Accumulated amortization	(2,025)	(2,004)
Intangible assets, net (excluding Goodwill)	156	174
Intangible assets gross including Goodwill	16,826	16,831
Total goodwill and other intangible assets, net carrying value	14,801	14,827
Commercial MSRs, gross	579	555
Commercial MSR, accumulated amortization	(271)	(255)
Total commercial MSRs	308	300
PCCR intangibles
Schedule of Intangible Assets by Major Class [Line Items]
Intangible assets, gross (excluding Goodwill)	1,932	1,932
Accumulated amortization	(1,878)	(1,864)
Intangible assets, net (excluding Goodwill)	54	68
Other intangible assets
Schedule of Intangible Assets by Major Class [Line Items]
Intangible assets, gross (excluding Goodwill)	249	246
Accumulated amortization	(147)	(140)
Intangible assets, net (excluding Goodwill)	$ 102	$ 106

Earnings Per Common Share - Additional Information (Detail) - $ / shares shares in Thousands	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Award
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive options excluded from the computation of diluted earnings per share (in shares)	1,600
Stock option
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive options excluded from the computation of diluted earnings per share (in shares)	2,800	275
Maximum exercise price range	$ 86.34
Minimum exercise price range	$ 36.55	$ 86.34

Stockholders' Equity - Schedule of Preferred Stock (Details) $ / shares in Units, $ in Millions	3 Months Ended
	Mar. 31, 2020 USD ($) $ / shares shares	Dec. 31, 2019 USD ($)
Class of Stock [Line Items]
Preferred Stock, Including Additional Paid in Capital, Net of Discount	$ 5,209	$ 4,853
Depository Share, Percent Interest in Preferred Stock	0.025
Series B Preferred Stock
Class of Stock [Line Items]
Per Annum Dividend Rate	6.00%
Liquidation Preference per Share \| $ / shares	$ 1,000
Total Shares Outstanding as of March 31, 2020 \| shares	0
Preferred Stock, Including Additional Paid in Capital, Net of Discount	$ 0	853
Series E Preferred Stock
Class of Stock [Line Items]
Per Annum Dividend Rate	5.55%
Liquidation Preference per Share \| $ / shares	$ 1,000
Total Shares Outstanding as of March 31, 2020 \| shares	1,000,000
Preferred Stock, Including Additional Paid in Capital, Net of Discount	$ 988	988
Preferred Stock, Dividend Payment Rate, Variable	Libor + 380 bps
Preferred Stock Dividend Rate, Variable	3.80%
Series F Preferred Stock
Class of Stock [Line Items]
Per Annum Dividend Rate	6.20%
Liquidation Preference per Share \| $ / shares	$ 1,000
Total Shares Outstanding as of March 31, 2020 \| shares	500,000
Preferred Stock, Including Additional Paid in Capital, Net of Discount	$ 484	484
Series G Preferred Stock
Class of Stock [Line Items]
Per Annum Dividend Rate	5.20%
Liquidation Preference per Share \| $ / shares	$ 1,000
Total Shares Outstanding as of March 31, 2020 \| shares	600,000
Preferred Stock, Including Additional Paid in Capital, Net of Discount	$ 583	583
Series H Preferred Stock
Class of Stock [Line Items]
Per Annum Dividend Rate	6.00%
Liquidation Preference per Share \| $ / shares	$ 1,000
Total Shares Outstanding as of March 31, 2020 \| shares	500,000
Preferred Stock, Including Additional Paid in Capital, Net of Discount	$ 483	483
Series I Preferred Stock
Class of Stock [Line Items]
Per Annum Dividend Rate	5.00%
Liquidation Preference per Share \| $ / shares	$ 1,000
Total Shares Outstanding as of March 31, 2020 \| shares	1,500,000
Preferred Stock, Including Additional Paid in Capital, Net of Discount	$ 1,462	1,462
Depositary Shares, Each Representing a 1/40th Interest in a Share of Fixed Rate Non-Cumulative Perpetual Preferred Stock, Series J
Class of Stock [Line Items]
Per Annum Dividend Rate	4.80%
Liquidation Preference per Share \| $ / shares	$ 1,000
Total Shares Outstanding as of March 31, 2020 \| shares	1,250,000
Preferred Stock, Including Additional Paid in Capital, Net of Discount	$ 1,209	$ 0

Fair Value Measurement

3 Months Ended

Mar. 31, 2020

Fair Value Disclosures [Abstract]

Fair Value Measurement

NOTE 11—FAIR VALUE MEASUREMENT

Fair value, also referred to as an exit price, is defined as the price that would be received for an asset or paid to transfer a liability in an orderly transaction between market participants on the measurement date. The fair value accounting guidance provides a three-level fair value hierarchy for classifying financial instruments. This hierarchy is based on the markets in which the assets or liabilities trade and whether the inputs to the valuation techniques used to measure fair value are observable or unobservable. The fair value measurement of a financial asset or liability is assigned a level based on the lowest level of any input that is significant to the fair value measurement in its entirety. The three levels of the fair value hierarchy are described below:



Level 1:		Valuation is based on quoted prices (unadjusted) in active markets for identical assets or liabilities.
Level 2:		Valuation is based on observable market-based inputs other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
Level 3:		Valuation is generated from techniques that use significant assumptions not observable in the market. Valuation techniques include pricing models, discounted cash flow methodologies or similar techniques.

The accounting guidance for fair value measurements requires that we maximize the use of observable inputs and minimize the use of unobservable inputs in determining fair value. The accounting guidance provides for the irrevocable option to elect, on a contract-by-contract basis, to measure certain financial assets and liabilities at fair value at inception of the contract and record any subsequent changes in fair value in earnings.

The determination and classification of financial instruments in the fair value hierarchy is performed at the end of each reporting period. We consider all available information, including observable market data, indications of market liquidity and orderliness, and our understanding of the valuation techniques and significant inputs. For additional information on the valuation techniques used in estimating the fair value of our financial assets and liabilities on a recurring basis, see “Note 16—Fair Value Measurement” in our 2019 Form 10-K.

Assets and Liabilities Measured at Fair Value on a Recurring Basis

The following table displays our assets and liabilities measured on our consolidated balance sheets at fair value on a recurring basis as of March 31, 2020 and December 31, 2019.

Table 11.1: Assets and Liabilities Measured at Fair Value on a Recurring Basis



	March 31, 2020
	Fair Value Measurements Using						Netting Adjustments⁽¹⁾
(Dollars in millions)	Level 1		Level 2		Level 3		Netting Adjustments⁽¹⁾			Total
Assets:
Securities available for sale:
U.S. Treasury securities	$	4,360	$	0	$	0	—			$	4,360
RMBS	0		65,368		373		—			65,741
CMBS	0		10,048		36		—			10,084
Other securities	193		1,045		0		—			1,238
Total securities available for sale	4,553		76,461		409		—			81,423
Loans held for sale	0		1,056		0		—			1,056
Other assets:
Derivative assets⁽²⁾	589		5,881		147		$	(3,567	)	3,050
Other⁽³⁾	301		0		59		—			360
Total assets	$	5,443	$	83,398	$	615	$	(3,567	)	$	85,889
Liabilities:
Other liabilities:
Derivative liabilities⁽²⁾	$	361	$	3,442	$	81	$	(1,127	)	$	2,757
Total liabilities	$	361	$	3,442	$	81	$	(1,127	)	$	2,757



	December 31, 2019
	Fair Value Measurements Using						Netting Adjustments⁽¹⁾
(Dollars in millions)	Level 1		Level 2		Level 3		Netting Adjustments⁽¹⁾			Total
Assets:
Securities available for sale:
U.S. Treasury securities	$	4,124	$	0	$	0	—			$	4,124
RMBS	0		63,909		429		—			64,338
CMBS	0		9,413		13		—			9,426
Other securities	231		1,094		0		—			1,325
Total securities available for sale	4,355		74,416		442		—			79,213
Loans held for sale	0		251		0		—			251
Other assets:
Derivative assets⁽²⁾	84		1,568		77		$	(633	)	1,096
Other⁽³⁾	344		0		66		—			410
Total assets	$	4,783	$	76,235	$	585	$	(633	)	$	80,970
Liabilities:
Other liabilities:
Derivative liabilities⁽²⁾	$	17	$	1,129	$	51	$	(523	)	$	674
Total liabilities	$	17	$	1,129	$	51	$	(523	)	$	674

__________


⁽¹⁾	Represents balance sheet netting of derivative assets and liabilities, and related payables and receivables for cash collateral held or placed with the same counterparty. See “Note 8—Derivative Instruments and Hedging Activities” for additional information.

⁽²⁾


⁽³⁾	As of March 31, 2020 and December 31, 2019, other includes retained interests in securitizations of $59 million and $66 million, deferred compensation plan assets of $300 million and $343 million, and equity securities of $1 million and $1 million, respectively.

Level 3 Recurring Fair Value Rollforward

The table below presents a reconciliation for all assets and liabilities measured and recognized at fair value on a recurring basis using significant unobservable inputs (Level 3) for the three months ended March 31, 2020 and 2019. Generally, transfers into Level 3 were primarily driven by the usage of unobservable assumptions in the pricing of these financial instruments as evidenced by wider pricing variations among pricing vendors and transfers out of Level 3 were primarily driven by the usage of assumptions corroborated by market observable information as evidenced by tighter pricing among multiple pricing sources.

Table 11.2: Level 3 Recurring Fair Value Rollforward



	Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
	Three Months Ended March 31, 2020
			Total Gains (Losses) (Realized/Unrealized)																						Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of March 31, 2020⁽¹⁾
(Dollars in millions)	Balance, January 1, 2020		Included in Net Income⁽¹⁾			Included in OCI			Purchases		Sales		Issuances		Settlements			Transfers Into Level 3		Transfers Out of Level 3			Balance, March 31, 2020
Securities available for sale:⁽²⁾⁽³⁾
RMBS	$	433	$	3		$	(53	)	$	0	$	0	$	0	$	(17	)	$	9	$	(2	)	$	373	$	3
CMBS	13		0			0			0		0		0		(1		)	24		0			36		0
Total securities available for sale	446		3			(53		)	0		0		0		(18		)	33		(2		)	409		3
Other assets:
Retained interests in securitizations	66		(7		)	0			0		0		0		0			0		0			59		(7		)
Net derivative assets (liabilities)⁽⁴⁾	26		20			0			0		0		24		(2		)	0		(2		)	66		18



	Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
	Three Months Ended March 31, 2019
				Total Gains (Losses) (Realized/Unrealized)																						Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of March 31, 2019⁽¹⁾
(Dollars in millions)	Balance, January 1, 2019			Included in Net Income⁽¹⁾			Included in OCI		Purchases		Sales		Issuances			Settlements			Transfers Into Level 3		Transfers Out of Level 3			Balance, March 31, 2019
Securities available for sale:⁽²⁾
RMBS	$	433		$	8		$	11	$	0	$	0	$	0		$	(12	)	$	17	$	(23	)	$	434	$	8
CMBS	10			0			0		0		0		0			(1		)	0		0			9		0
Total securities available for sale	443			8			11		0		0		0			(13		)	17		(23		)	443		8
Other assets:
Retained interests in securitizations	158			(3		)	0		0		0		0			0			0		0			155		(3		)
Net derivative assets (liabilities)⁽⁴⁾	(10		)	5			0		0		0		(6		)	19			0		(2		)	6		6

__________


⁽¹⁾	Realized gains (losses) on securities available for sale are included in net securities gains (losses), and retained interests in securitizations are reported as a component of non-interest income in our consolidated statements of income. Gains (losses) on derivatives are included as a component of net interest income or non-interest income in our consolidated statements of income.


⁽²⁾	Net unrealized losses included in OCI related to Level 3 securities available for sale still held as of March 31, 2020 were $52 million. Net unrealized gains included in OCI related to Level 3 securities available for sale still held as of March 31, 2019 were $10 million.


⁽³⁾	The fair value of RMBS as of January 1, 2020 includes $4 million as a result of the cumulative effects from the adoption of the CECL standard.


⁽⁴⁾	Includes derivative assets and liabilities of $147 million and $81 million, respectively, as of March 31, 2020, $42 million and $36 million, respectively, as of March 31, 2019.

Significant Level 3 Fair Value Asset and Liability Inputs

Generally, uncertainties in fair value measurements of financial instruments, such as changes in unobservable inputs, may have a significant impact on fair value. Certain of these unobservable inputs will, in isolation, have a directionally consistent impact on the fair value of the instrument for a given change in that input. Alternatively, the fair value of the instrument may move in an opposite direction for a given change in another input. In general, an increase in the discount rate, default rates, loss severity and credit spreads, in isolation, would result in a decrease in the fair value measurement. In addition, an increase in default rates would generally be accompanied by a decrease in recovery rates, slower prepayment rates and an increase in liquidity spreads.

Techniques and Inputs for Level 3 Fair Value Measurements

The following table presents the significant unobservable inputs used to determine the fair values of our Level 3 financial instruments on a recurring basis. We utilize multiple vendor pricing services to obtain fair value for our securities. Several of our vendor pricing services are only able to provide unobservable input information for a limited number of securities due to software licensing restrictions. Other vendor pricing services are able to provide unobservable input information for all securities for which they provide a valuation. As a result, the unobservable input information for the securities available for sale presented below represents a composite summary of all information we are able to obtain. The unobservable input information for all other Level 3 financial instruments is based on the assumptions used in our internal valuation models.

Table 11.3: Quantitative Information about Level 3 Fair Value Measurements

Quantitative Information about Level 3 Fair Value Measurements

(Dollars in millions)

Fair Value at

March 31,

2020

Significant

Valuation

Techniques

Significant

Unobservable

Inputs

Range

Weighted

Average⁽¹⁾

Securities available for sale:

RMBS

373

Discounted cash flows (vendor pricing)

Yield
Voluntary prepayment rate
Default rate
Loss severity

2-25%
5-18%
1-6%
30-95%

6%
10%
2%
67%

CMBS

Discounted cash flows (vendor pricing)

Yield

1-3%

Other assets:

Retained interests in securitizations⁽²⁾

Discounted cash flows

Life of receivables (months)
Voluntary prepayment rate
Discount rate
Default rate
Loss severity

33-52
3-15%
2-11%
3-4%
70-75%

N/A

Net derivative assets (liabilities)

Discounted cash flows

Swap rates

Quantitative Information about Level 3 Fair Value Measurements

(Dollars in millions)

Fair Value at

December 31,

2019

Significant

Valuation

Techniques

Significant

Unobservable

Inputs

Range

Weighted

Average⁽¹⁾

Securities available for sale:

RMBS

429

Discounted cash flows (vendor pricing)

Yield
Voluntary prepayment rate
Default rate
Loss severity

2-18%
0-18%
1-6%
30-95%

5%
10%
2%
67%

CMBS

Discounted cash flows (vendor pricing)

Yield

2-3%

Other assets:

Retained interests in securitizations⁽²⁾

Discounted cash flows

Life of receivables (months)
Voluntary prepayment rate
Discount rate
Default rate
Loss severity

35-51
4-14%
3-10%
2-3%
74-88%

N/A

Net derivative assets (liabilities)

Discounted cash flows

Swap rates

__________


⁽¹⁾	Weighted averages are calculated by using the product of the input multiplied by the relative fair value of the instruments.


⁽²⁾	Due to the nature of the various mortgage securitization structures in which we have retained interests, it is not meaningful to present a consolidated weighted average for the significant unobservable inputs.

Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis

We are required to measure and recognize certain assets at fair value on a nonrecurring basis on the consolidated balance sheets. These assets are not measured at fair value on an ongoing basis but are subject to fair value adjustments in certain circumstances (for example, from the application of lower of cost or fair value accounting or when we evaluate for impairment).

The following table presents the carrying value of the assets measured at fair value on a nonrecurring basis and still held as of March 31, 2020 and December 31, 2019, and for which a nonrecurring fair value measurement was recorded during the three and twelve months then ended.

Table 11.4: Nonrecurring Fair Value Measurements



	March 31, 2020
	Estimated Fair Value Hierarchy				Total
(Dollars in millions)	Level 2		Level 3		Total
Loans held for investment	$	0	$	244	$	244
Other assets⁽¹⁾	0		76		76
Total	$	0	$	320	$	320



	December 31, 2019
	Estimated Fair Value Hierarchy				Total
(Dollars in millions)	Level 2		Level 3		Total
Loans held for investment	$	0	$	294	$	294
Other assets⁽¹⁾	0		103		103
Total	$	0	$	397	$	397

__________


⁽¹⁾	As of March 31, 2020, other assets included equity investments accounted for under the measurement alternative of $25 million and repossessed assets of $51 million. As of December 31, 2019, other assets included equity investments accounted for under the measurement alternative of $5 million, repossessed assets of $61 million and long-lived assets held for sale of $37 million.

In the above table, loans held for investment are generally valued based in part on the estimated fair value of the underlying collateral and the non-recoverable rate, which is considered to be a significant unobservable input. The non-recoverable rate ranged from 0% to 15%, with a weighted average of 3%, and from 0% to 50%, with a weighted average of 6%, as of March 31, 2020 and December 31, 2019, respectively. The weighted average non-recoverable rate is calculated based on the estimated market value of the underlying collateral. The significant unobservable inputs and related quantitative information related to fair value of the other assets are not meaningful to disclose as they vary significantly across properties and collateral.

The following table presents total nonrecurring fair value measurements for the period, included in earnings, attributable to the change in fair value relating to assets that are still held at March 31, 2020 and 2019.

Table 11.5: Nonrecurring Fair Value Measurements Included in Earnings



	Total Gains (Losses)
	Three Months Ended March 31,
(Dollars in millions)	2020			2019
Loans held for investment	$	(207	)	$	(75	)
Loans held for sale	0			(1		)
Other assets⁽¹⁾	(44		)	(49		)
Total	$	(251	)	$	(125	)

__________


⁽¹⁾	Other assets include fair value adjustments related to repossessed assets, long-lived assets held for sale and equity investments accounted for under the measurement alternative.

Fair Value of Financial Instruments

The following table presents the carrying value and estimated fair value, including the level within the fair value hierarchy, of our financial instruments that are not measured at fair value on a recurring basis on our consolidated balance sheets as of March 31, 2020 and December 31, 2019.

Table 11.6: Fair Value of Financial Instruments



	March 31, 2020
	Carrying Value		Estimated Fair Value		Estimated Fair Value Hierarchy
(Dollars in millions)	Carrying Value		Estimated Fair Value		Level 1		Level 2		Level 3
Financial assets:
Cash and cash equivalents	$	24,936	$	24,936	$	4,545	$	20,391	$	0
Restricted cash for securitization investors	364		364		364		0		0
Net loans held for investment	248,917		251,514		0		0		251,514
Interest receivable	1,687		1,687		0		1,687		0
Other investments⁽¹⁾	1,596		1,596		0		1,596		0
Financial liabilities:
Deposits with defined maturities	43,982		44,288		0		44,288		0
Securitized debt obligations	17,141		16,917		0		16,917		0
Senior and subordinated notes	32,049		30,210		0		30,210		0
Federal funds purchased and securities loaned or sold under agreements to repurchase	399		399		0		399		0
Other borrowings⁽²⁾	6,000		5,988		0		5,988		0
Interest payable	359		359		0		359		0



	December 31, 2019
	Carrying Value		Estimated Fair Value		Estimated Fair Value Hierarchy
(Dollars in millions)	Carrying Value		Estimated Fair Value		Level 1		Level 2		Level 3
Financial assets:
Cash and cash equivalents	$	13,407	$	13,407	$	4,129	$	9,278	$	0
Restricted cash for securitization investors	342		342		342		0		0
Net loans held for investment	258,601		258,696		0		0		258,696
Loans held for sale	149		149		0		149		0
Interest receivable	1,758		1,758		0		1,758		0
Other investments⁽¹⁾	1,638		1,638		0		1,638		0
Financial liabilities:
Deposits with defined maturities	44,958		45,225		0		45,225		0
Securitized debt obligations	17,808		17,941		0		17,941		0
Senior and subordinated notes	30,472		31,233		0		31,233		0
Federal funds purchased and securities loaned or sold under agreements to repurchase	314		314		0		314		0
Other borrowings⁽²⁾	7,000		7,001		0		7,001		0
Interest payable	439		439		0		439		0

__________


⁽¹⁾	Other investments include FHLB and Federal Reserve stock. These investments are included in other assets on our consolidated balance sheets.

⁽²⁾

Other borrowings excludes finance lease liabilities.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

Goodwill and Intangible Assets - Goodwill Attributable to Each Business Segments (Detail) $ in Millions	3 Months Ended
	Mar. 31, 2020 USD ($)
Goodwill [Roll Forward]
Goodwill, beginning balance	$ 14,653
Other adjustments	(8)
Goodwill, ending balance	14,645
Credit Card
Goodwill [Roll Forward]
Goodwill, beginning balance	5,088
Other adjustments	(8)
Goodwill, ending balance	5,080
Consumer Banking
Goodwill [Roll Forward]
Goodwill, beginning balance	4,645
Other adjustments	0
Goodwill, ending balance	4,645
Commercial Banking
Goodwill [Roll Forward]
Goodwill, beginning balance	4,920
Other adjustments	0
Goodwill, ending balance	$ 4,920

Deposits and Borrowings (Tables)

3 Months Ended

Mar. 31, 2020

Deposits and Borrowings [Abstract]

Components of Deposits, Short-Term Borrowings and Long-Term Debt

The following tables summarize the components of our deposits, short-term borrowings and long-term debt as of March 31, 2020 and December 31, 2019. The carrying value presented below for these borrowings includes unamortized debt premiums and discounts, net of debt issuance costs and fair value hedge accounting adjustments.

Table 7.1: Components of Deposits, Short-Term Borrowings and Long-Term Debt



(Dollars in millions)	March 31, 2020		December 31, 2019
Deposits:
Non-interest-bearing deposits	$	24,547	$	23,488
Interest-bearing deposits⁽¹⁾	245,142		239,209
Total deposits	$	269,689	$	262,697
Short-term borrowings:
Federal funds purchased and securities loaned or sold under agreements to repurchase	$	399	$	314
FHLB advances	6,000		7,000
Total short-term borrowings	$	6,399	$	7,314



	March 31, 2020						December 31, 2019
(Dollars in millions)	Maturity Dates	Stated Interest Rates	Weighted- Average Interest Rate		Carrying Value		Carrying Value
Long-term debt:
Securitized debt obligations	2020-2026	1.05% - 3.01%	2.00	%	$	17,141	$	17,808
Senior and subordinated notes:
Fixed unsecured senior debt⁽²⁾	2020-2029	0.80 - 4.75	3.04		24,610		23,302
Floating unsecured senior debt	2020-2023	1.95 - 2.92	2.42		2,696		2,695
Total unsecured senior debt			2.98		27,306		25,997
Fixed unsecured subordinated debt	2023-2026	3.38 - 4.20	3.78		4,743		4,475
Total senior and subordinated notes					32,049		30,472
Other long-term borrowings:
Finance lease liabilities	2020-2031	1.63 - 9.91	3.64		92		103
Total other long-term borrowings					92		103
Total long-term debt					$	49,282	$	48,383
Total short-term borrowings and long-term debt					$	55,681	$	55,697

__________


⁽¹⁾	Includes $6.3 billion and $6.5 billion of time deposits in denominations in excess of the $250,000 federal insurance limit as of March 31, 2020 and December 31, 2019, respectively.

⁽²⁾

Includes $1.4 billion of EUR-denominated unsecured notes as of both March 31, 2020 and December 31, 2019.

Summary of Significant Accounting Policies

3 Months Ended

Mar. 31, 2020

Accounting Policies [Abstract]

Summary of Significant Accounting Policies

NOTE 1—SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

The Company

Capital One Financial Corporation, a Delaware Corporation established in 1994 and headquartered in McLean, Virginia, is a diversified financial services holding company with banking and non-banking subsidiaries. Capital One Financial Corporation and its subsidiaries (the “Company”) offer a broad array of financial products and services to consumers, small businesses and commercial clients through digital channels, branches, Cafés and other distribution channels. As of March 31, 2020, our principal subsidiaries included:


•	Capital One Bank (USA), National Association (“COBNA”), which offers credit and debit card products, other lending products and deposit products; and


•	Capital One, National Association (“CONA”), which offers a broad spectrum of banking products and financial services to consumers, small businesses and commercial clients.

The Company is hereafter collectively referred to as “we,” “us” or “our.” COBNA and CONA are collectively referred to as the “Banks.”

We also offer products outside of the United States of America (“U.S.”) principally through Capital One (Europe) plc (“COEP”), an indirect subsidiary of COBNA organized and located in the United Kingdom (“U.K.”), and through a branch of COBNA in Canada. COEP has authority, among other things, to provide credit card loans. Our branch of COBNA in Canada also has the authority to provide credit card loans.

Our principal operations are organized for management reporting purposes into three major business segments, which are defined primarily based on the products and services provided or the types of customer served: Credit Card, Consumer Banking and Commercial Banking. We provide details on our business segments, the integration of recent acquisitions, if any, into our business segments and the allocation methodologies and accounting policies used to derive our business segment results in “Note 12—Business Segments and Revenue from Contracts with Customers.”

Basis of Presentation and Use of Estimates

The accompanying unaudited interim consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the U.S. (“U.S. GAAP”). The preparation of the consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and in the related disclosures. These estimates are based on information available as of the date of the consolidated financial statements. While management makes its best judgments, actual amounts or results could differ from these estimates. In the opinion of management, all normal, recurring adjustments have been included for a fair statement of this interim financial information. Certain prior period amounts have been reclassified to conform to the current period presentation.

These unaudited interim consolidated financial statements should be read in conjunction with the audited consolidated financial statements, and related notes thereto, included in Capital One Financial Corporation’s 2019 Annual Report on Form 10-K (“2019 Form 10-K”).

Income Taxes

Significant Accounting Policies Impacted by our Adoption of the CECL Standard

In the first quarter of 2020, we adopted ASU No. 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments (“CECL standard”) and updated the below significant accounting policies.

Investment Securities

Charge-Offs - Investment Securities

Loans

Loan Classification

Loans Held for Investment

Loans Held for Sale

Loans Acquired

Loan Modifications and Restructurings

Delinquent and Nonperforming Loans

Nonperforming loans generally include loans that have been placed on nonaccrual status. We do not report loans classified as held for sale as nonperforming.

Our policies for classifying loans as nonperforming, by loan category, are as follows:

Charge-Offs - Loans

•Commercial banking loans: We charge off commercial loans in the period we determine that the amortized cost basis is uncollectible.

Allowance for Credit Losses

Allowance for Credit Losses - Loans Held for Investment

When developing an estimate of expected credit losses, we use both quantitative and qualitative methods in considering all available information relevant to assessing collectability. This may include internal information, external information, or a combination of both relating to past events, current conditions, and reasonable and supportable forecasts. Significant judgment is applied to the development and duration of reasonable and supportable forecasts used in our estimation of lifetime losses. We estimate expected credit losses over the duration of those forecasts and then revert, on a rational and systematic basis, to historical losses at each relevant loss component of the estimate. Expected losses for contractual terms extending beyond the reasonable and supportable forecast and reversion periods are based on those historical losses.

Off-balance sheet credit exposures

Allowance for Credit Losses - Available for Sale Investment Securities

cost basis of an investment security for purposes of measuring impairment. Charge-offs of uncollectible amounts of investment securities are deducted from the allowance for credit losses.

Revenue Recognition

Interest Income and Fees

Interest income and fees on loans and investment securities are recognized based on the contractual provisions of the underlying arrangements.

Newly Adopted Accounting Standards During the Three Months Ended March 31, 2020



Standard	Guidance	Adoption Timing and Financial Statement Impacts
Cloud Computing ASU No. 2018-15, Intangibles—Goodwill and Other—Internal-Use Software (Subtopic 350-40): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract Issued August 2018	Aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software (and hosting arrangements that include an internal-use software license).	We adopted this guidance in the first quarter of 2020 using the prospective method of adoption. Our adoption of this standard did not have a material impact on our consolidated financial statements.
Goodwill Impairment Test Simplification ASU No. 2017-04, Intangibles—Goodwill and Other (Topic 350): Simplifying the Test for Goodwill Impairment Issued January 2017	Historical guidance for goodwill impairment testing prescribed that the company must compare each reporting unit’s carrying value to its fair value. If the carrying value exceeds fair value, an entity performs the second step, which assigns the reporting unit’s fair value to its assets and liabilities, including unrecognized assets and liabilities, in the same manner as required in purchase accounting and then records an impairment. This ASU eliminates the second step. Under the new guidance, an impairment of a reporting unit’s goodwill is determined based on the amount by which the reporting unit’s carrying value exceeds its fair value, limited to the amount of goodwill allocated to the reporting unit.	We adopted this guidance in the first quarter of 2020 using the prospective method of adoption. Our adoption of this standard did not have a material impact on our consolidated financial statements.
Current Expected Credit Loss (“CECL”) ASU No. 2016-13, Financial Instruments—Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments Issued June 2016	Requires use of the current expected credit loss model that is based on expected losses (net of expected recoveries), rather than incurred losses, to determine our allowance for credit losses on financial assets measured at amortized cost, certain net investments in leases and certain off-balance sheet arrangements. Replaces current accounting for purchased credit-impaired (“PCI”) and impaired loans. Amends the other-than-temporary impairment model for available for sale debt securities. The new guidance requires that credit losses be recorded through an allowance approach, rather than through permanent write-downs for credit losses and subsequent accretion of positive changes through interest income over time.	We adopted this guidance in the first quarter of 2020, using the modified retrospective method of adoption. Upon adoption, we recorded an increase to our reserves for credit losses of $2.9 billion, an increase to our deferred tax assets of $694 million, and a decrease to our retained earnings of $2.2 billion. Additionally, we made a prospective change to present our finance charge and fee reserve as a component of our allowance for credit losses instead of as an offset to our loans held for investment. This balance sheet reclassification increased our allowance for credit losses, with a corresponding increase to our loans held for investment by $462 million as of January 1, 2020.

Loans

3 Months Ended

Mar. 31, 2020

Receivables [Abstract]

Loans

NOTE 3—LOANS

Our loan portfolio consists of loans held for investment, including loans held in our consolidated trusts, and loans held for sale. We further divide our loans held for investment into three portfolio segments: credit card, consumer banking and commercial banking. Credit card loans consist of domestic and international credit card loans. Consumer banking loans consist of auto and retail banking loans. Commercial banking loans consist of commercial and multifamily real estate as well as commercial and industrial loans. The information presented in this section excludes loans held for sale, which are carried at either fair value (if we elect the fair value option) or at the lower of cost or fair value.

Effective January 1, 2020, we adopted the CECL standard. Accordingly, our disclosures below reflect these adoption changes. Prior period presentation was not modified to conform to the current period presentation. See “Note 1—Summary of Significant Accounting Policies” for additional information. Amounts as of March 31, 2020, include the impacts of COVID-19 customer assistance programs where applicable.

Accrued interest receivable of $1.4 billion as of March 31, 2020 is not included in the tables in this note. The table below presents the composition and aging analysis of our loans held for investment portfolio as of March 31, 2020 and December 31, 2019. The delinquency aging includes all past due loans, both performing and nonperforming.

Table 3.1: Loan Portfolio Composition and Aging Analysis



	March 31, 2020
				Delinquent Loans
(Dollars in millions)	Current			30-59 Days			60-89 Days			> 90 Days			Total Delinquent Loans			Total Loans
Credit Card:
Domestic credit card	$	105,503		$	1,094		$	812		$	2,140		$	4,046		$	109,549
International card businesses	7,930			116			75			127			318			8,248
Total credit card	113,433			1,210			887			2,267			4,364			117,797
Consumer Banking:
Auto	57,799			2,275			1,000			290			3,565			61,364
Retail banking	2,618			29			8			14			51			2,669
Total consumer banking	60,417			2,304			1,008			304			3,616			64,033
Commercial Banking:
Commercial and multifamily real estate	32,242			53			62			16			131			32,373
Commercial and industrial	48,577			87			20			103			210			48,787
Total commercial banking	80,819			140			82			119			341			81,160
Total loans⁽¹⁾	$	254,669		$	3,654		$	1,977		$	2,690		$	8,321		$	262,990
% of Total loans	96.8		%	1.4		%	0.8		%	1.0		%	3.2		%	100.0		%



	December 31, 2019
				Delinquent Loans
(Dollars in millions)	Current			30-59 Days			60-89 Days			> 90 Days			Total Delinquent Loans			PCI Loans			Total Loans
Credit Card:
Domestic credit card	$	113,857		$	1,341		$	1,038		$	2,277		$	4,656		$	93		$	118,606
International card businesses	9,277			133			84			136			353			0			9,630
Total credit card	123,134			1,474			1,122			2,413			5,009			93			128,236
Consumer Banking:
Auto	55,778			2,828			1,361			395			4,584			0			60,362
Retail banking	2,658			24			8			11			43			2			2,703
Total consumer banking	58,436			2,852			1,369			406			4,627			2			63,065
Commercial Banking:
Commercial and multifamily real estate	30,157			43			20			4			67			21			30,245
Commercial and industrial	44,009			75			26			143			244			10			44,263
Total commercial banking	74,166			118			46			147			311			31			74,508
Total loans⁽¹⁾	$	255,736		$	4,444		$	2,537		$	2,966		$	9,947		$	126		$	265,809
% of Total loans	96.2		%	1.6		%	1.0		%	1.1		%	3.7		%	0.1		%	100.0		%

__________

⁽¹⁾

Loans include unamortized premiums and discounts, and unamortized deferred fees and costs totaling $1.1 billion as of both March 31, 2020 and December 31, 2019.

Table 3.2: 90+ Day Delinquent Loans Accruing Interest and Nonperforming Loans



	March 31, 2020									December 31, 2019
(Dollars in millions)	> 90 Days and Accruing			Nonperforming Loans⁽¹⁾			Nonperforming Loans Without an Allowance			> 90 Days and Accruing			Nonperforming Loans
Credit Card:
Domestic credit card	$	2,140		N/A			$	0		$	2,277		N/A
International card businesses	121			$	24		0			130			$	25
Total credit card	2,261			24			0			2,407			25
Consumer Banking:
Auto	0			381			0			0			487
Retail banking	0			24			2			0			23
Total consumer banking	0			405			2			0			510
Commercial Banking:
Commercial and multifamily real estate	0			71			48			0			38
Commercial and industrial	0			423			117			0			410
Total commercial banking	0			494			165			0			448
Total	$	2,261		$	923		$	167		$	2,407		$	983
% of Total loans held for investment	0.9		%	0.4		%	0.1		%	0.9		%	0.4		%

__________

⁽¹⁾

We recognized interest income for loans classified as nonperforming of $2 million for the three months ended March 31, 2020.

Credit Quality Indicators

We closely monitor economic conditions and loan performance trends to assess and manage our exposure to credit risk. We discuss these risks and our credit quality indicator for each portfolio segment below.

Credit Card

Our credit card loan portfolio is highly diversified across millions of accounts and numerous geographies without significant individual exposure. We therefore generally manage credit risk based on portfolios with common risk characteristics. The risk in our credit card loan portfolio correlates to broad economic trends, such as unemployment rates and home values, as well as consumers’ financial condition, all of which can have a material effect on credit performance. The key indicator we assess in monitoring the credit quality and risk of our credit card loan portfolio is delinquency trends, including an analysis of loan migration between delinquency categories over time.

The table below presents our credit card portfolio by delinquency status as of March 31, 2020.

Table 3.3: Credit Card Delinquency Status



	March 31, 2020
(Dollars in millions)	Revolving Loans		Revolving Loans Converted to Term		Total
Credit Card:
Domestic credit card:
Current	$	104,892	$	611	$	105,503
30-59 days	1,060		34		1,094
60-89 days	787		25		812
Greater than 90 days	2,107		33		2,140
Total domestic credit card	108,846		703		109,549

International card businesses:
Current	7,865		65		7,930
30-59 days	104		12		116
60-89 days	63		12		75
Greater than 90 days	112		15		127
Total international card businesses	8,144		104		8,248
Total credit card	$	116,990	$	807	$	117,797

Consumer Banking

Our consumer banking loan portfolio consists of auto and retail banking loans. Similar to our credit card loan portfolio, the risk in our consumer banking loan portfolio correlates to broad economic trends, such as unemployment rates, gross domestic product and home values, as well as consumers’ financial condition, all of which can have a material effect on credit performance. The key indicator we monitor when assessing the credit quality and risk of our auto loan portfolio is borrower credit scores as they measure the creditworthiness of borrowers. Delinquency trends are the key indicator we assess in monitoring the credit quality and risk of our retail banking loan portfolio.

Table 3.4: Consumer Banking Portfolio by Credit Quality Indicator



	March 31, 2020
	Term Loans by Vintage Year
(Dollars in millions)	2020		2019		2018		2017		2016		Prior		Total Term Loans		Revolving Loans		Revolving Loans Converted to Term		Total		December 31, 2019
Auto—At origination FICO scores:⁽¹⁾
Greater than 660	$	3,410	$	10,995	$	6,842	$	4,538	$	2,294	$	769	$	28,848	$	0	$	0	$	28,848	$	28,773
621-660	1,467		4,813		2,831		1,784		854		324		12,073		0		0		12,073		11,924
620 or below	2,649		8,118		4,581		2,955		1,493		647		20,443		0		0		20,443		19,665
Total auto	7,526		23,926		14,254		9,277		4,641		1,740		61,364		0		0		61,364		60,362

Retail banking—Delinquency status:
Current	68		232		252		257		211		655		1,675		935		8		2,618		2,658
30-59 days	0		4		0		1		1		2		8		21		0		29		24
60-89 days	0		0		0		2		0		1		3		5		0		8		8
Greater than 90 days	0		0		0		3		1		4		8		6		0		14		11
Total retail banking	68		236		252		263		213		662		1,694		967		8		2,669		2,701
Total consumer banking	$	7,594	$	24,162	$	14,506	$	9,540	$	4,854	$	2,402	$	63,058	$	967	$	8	$	64,033	$	63,063

__________

⁽¹⁾

Commercial Banking

The key credit quality indicator for our commercial loan portfolios is our internal risk ratings. We assign internal risk ratings to loans based on relevant information about the ability of the borrowers to repay their debt. In determining the risk rating of a particular loan, some of the factors considered are the borrower’s current financial condition, historical and projected future credit performance, prospects for support from financially responsible guarantors, the estimated realizable value of any collateral and current economic trends. The scale based on our internal risk rating system is as follows:


•	Noncriticized: Loans that have not been designated as criticized, frequently referred to as “pass” loans.


•	Criticized performing: Loans in which the financial condition of the obligor is stressed, affecting earnings, cash flows or collateral values. The borrower currently has adequate capacity to meet near-term obligations; however, the stress, left unabated, may result in deterioration of the repayment prospects at some future date.

•

Criticized nonperforming: Loans that are not adequately protected by the current net worth and paying capacity of the obligor or the collateral pledged, if any. Loans classified as criticized nonperforming have a well-defined weakness, or weaknesses, which jeopardize the full repayment of the debt. These loans are characterized by the distinct possibility that we will sustain a credit loss if the deficiencies are not corrected and are generally placed on nonaccrual status.

We use our internal risk rating system for regulatory reporting, determining the frequency of credit exposure reviews, and evaluating and determining the allowance for credit losses for commercial loans. Generally, loans that are designated as criticized performing and criticized nonperforming are reviewed quarterly by management to determine if they are appropriately classified/rated and whether any impairment exists. Noncriticized loans are also generally reviewed, at least annually, to determine the appropriate risk rating. In addition, we evaluate the risk rating during the renewal process of any loan or if a loan becomes past due.

Table 3.5: Commercial Banking Portfolio by Internal Risk Ratings



	March 31, 2020
	Term Loans by Vintage Year
(Dollars in millions)	2020		2019		2018		2017		2016		Prior		Total Term Loans		Revolving Loans		Revolving Loans Converted to Term		Total
Internal risk rating:⁽¹⁾
Commercial and multifamily real estate
Noncriticized	$	1,846	$	5,748	$	4,096	$	2,264	$	2,344	$	7,181	$	23,479	$	8,284	$	0	$	31,763
Criticized performing	0		55		9		91		161		223		539		0		0		539
Criticized nonperforming	0		0		1		9		1		60		71		0		0		71
Total commercial and multifamily real estate	1,846		5,803		4,106		2,364		2,506		7,464		24,089		8,284		0		32,373
Commercial and industrial
Noncriticized	2,712		11,031		5,085		3,290		2,098		4,149		28,365		17,504		82		45,951
Criticized performing	32		380		324		287		95		120		1,238		1,172		3		2,413
Criticized nonperforming	12		93		19		78		11		0		213		210		0		423
Total commercial and industrial	2,756		11,504		5,428		3,655		2,204		4,269		29,816		18,886		85		48,787
Total commercial banking	$	4,602	$	17,307	$	9,534	$	6,019	$	4,710	$	11,733	$	53,905	$	27,170	$	85	$	81,160



	December 31, 2019
(Dollars in millions)	Commercial and Multifamily Real Estate		% of Total		Commercial and Industrial		% of Total		Total Commercial Banking		% of Total
Internal risk rating:⁽¹⁾
Noncriticized	$	29,625	97.9	%	$	42,223	95.4	%	$	71,848	96.5	%
Criticized performing	561		1.9		1,620		3.7		2,181		2.9
Criticized nonperforming	38		0.1		410		0.9		448		0.6
PCI loans	21		0.1		10		0.0		31		0.0
Total	$	30,245	100.0	%	$	44,263	100.0	%	$	74,508	100.0	%

__________

⁽¹⁾

Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by bank regulatory authorities.

Revolving Loans Converted to Term Loans

For the three months ended March 31, 2020, we converted $160 million of revolving loans to term loans primarily in our domestic credit card loan portfolio.

Troubled Debt Restructurings

In response to the COVID-19 pandemic, the Federal Banking Agencies issued an interagency statement that provides banking organizations with additional guidance and relief on accounting for certain customer concessions related to COVID-19. Specifically, TDR accounting relief is available for short-term COVID-19-related modifications of loans that were not more than 30 days past due where concessions do not extend beyond six months. We assessed all loan modifications introduced to borrowers as of March 31, 2020 in response to COVID-19 and followed guidance that such eligible loan modifications made on a temporary and good faith basis in response to COVID-19 are not considered TDRs.

Total recorded TDRs were $1.7 billion as of both March 31, 2020 and December 31, 2019. TDRs classified as performing in our credit card and consumer banking loan portfolios totaled $1.2 billion and $1.1 billion as of March 31, 2020 and December 31, 2019, respectively. TDRs classified as performing in our commercial banking loan portfolio totaled $249 million and $224 million as of March 31, 2020 and December 31, 2019, respectively. Commitments to lend additional funds on loans modified in TDRs totaled $337 million and $178 million as of March 31, 2020 and December 31, 2019, respectively.

Loans Modified in TDRs

As part of our loan modification programs to borrowers experiencing financial difficulty, we may provide multiple concessions to minimize our economic loss and improve long-term loan performance and collectability. The following tables present the major modification types, recorded investment amounts and financial effects of loans modified in TDRs during the three months ended March 31, 2020 and 2019.

Table 3.6: Troubled Debt Restructurings



	Total Loans Modified⁽¹⁾		Three Months Ended March 31, 2020
			Reduced Interest Rate				Term Extension
(Dollars in millions)			% of TDR Activity⁽²⁾		Average Rate Reduction		% of TDR Activity⁽²⁾		Average Term Extension (Months)
Credit Card:
Domestic credit card	$	89	100	%	16.45	%	0	%	0
International card businesses	51		100		27.32		0		0
Total credit card	140		100		20.41		0		0
Consumer Banking:
Auto	123		20		3.34		94		5
Retail banking	3		1		12.50		0		4
Total consumer banking	126		20		3.36		92		5
Commercial Banking:
Commercial and multifamily real estate	19		0		0.00		100		12
Commercial and industrial	7		0		0.00		0		0
Total commercial banking	26		0		0.00		73		12
Total	$	292	56		17.87		46		6



	Total Loans Modified⁽¹⁾		Three Months Ended March 31, 2019
			Reduced Interest Rate				Term Extension
(Dollars in millions)			% of TDR Activity⁽²⁾		Average Rate Reduction		% of TDR Activity⁽²⁾		Average Term Extension (Months)
Credit Card:
Domestic credit card	$	98	100	%	16.42	%	0	%	0
International card businesses	47		100		27.59		0		0
Total credit card	145		100		20.04		0		0
Consumer Banking:
Auto	72		37		3.83		91		7
Retail banking	1		15		13.01		85		6
Total consumer banking	73		37		3.88		91		7
Commercial Banking:
Commercial and multifamily real estate	34		100		0.00		0		0
Commercial and industrial	21		0		0.00		0		0
Total commercial lending	55		62		0.00		0		0
Small-ticket commercial real estate	0		0		0.00		0		0
Total commercial banking	55		61		0.00		0		0
Total	$	273	75		14.64		24		7

__________


⁽¹⁾	Represents the recorded investment of total loans modified in TDRs at the end of the quarter in which they were modified. As not every modification type is included in the table above, the total percentage of TDR activity may not add up to 100%. Some loans may receive more than one type of concession as part of the modification.


⁽²⁾	Due to multiple concessions granted to some troubled borrowers, percentages may total more than 100% for certain loan types.

Subsequent Defaults of Completed TDR Modifications

Table 3.7: TDRs—Subsequent Defaults



	Three Months Ended March 31,
	2020			2019
(Dollars in millions)	Number of Contracts	Amount		Number of Contracts	Amount
Credit Card:
Domestic credit card	10,886	$	22	14,027	$	29
International card businesses	17,857	26		16,706	28
Total credit card	28,743	48		30,733	57
Consumer Banking:
Auto	1,275	16		1,105	13
Retail banking	1	0		8	0
Total consumer banking	1,276	16		1,113	13
Commercial Banking:
Commercial and industrial	6	28		0	0
Total commercial banking	6	28		0	0
Total	30,025	$	92	31,846	$	70

Loans Pledged

We pledged loan collateral of $15.5 billion and $14.6 billion to secure the majority of our FHLB borrowing capacity of $18.9 billion and $18.7 billion as of March 31, 2020 and December 31, 2019, respectively. We also pledged loan collateral of $6.2 billion and $6.7 billion to secure our Federal Reserve Discount Window borrowing capacity of $4.9 billion and $5.3 billion as of March 31, 2020 and December 31, 2019, respectively. In addition to loans pledged, we securitized a portion of our credit card and auto loans. See “Note 5—Variable Interest Entities and Securitizations” for additional information.

Goodwill and Intangible Assets - Additional Information (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization expense for amortizable intangible assets	$ 22	$ 30

Loans - 90+ Day Delinquent Loans Accruing Interest and Nonperforming Loans (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Dec. 31, 2019
Financing Receivable, Past Due [Line Items]
90 Days Past Due and Accruing	$ 2,261	$ 2,407
Nonperforming Loans	923	$ 983
Nonperforming Loans Without an Allowance	$ 167
Percentage, 90 Days Past Due and Accruing	0.90%	0.90%
Percentage, Nonperforming Loans	0.40%	0.40%
Percentage, Nonperforming Loans Without an Allowance	0.10%
Interest income for loans classified as nonperforming	$ 2
Credit Card
Financing Receivable, Past Due [Line Items]
90 Days Past Due and Accruing	2,261	$ 2,407
Nonperforming Loans	24	25
Nonperforming Loans Without an Allowance	0
Credit Card \| Domestic credit card:
Financing Receivable, Past Due [Line Items]
90 Days Past Due and Accruing	2,140	2,277
Nonperforming Loans Without an Allowance	0
Credit Card \| International card businesses:
Financing Receivable, Past Due [Line Items]
90 Days Past Due and Accruing	121	130
Nonperforming Loans	24	25
Nonperforming Loans Without an Allowance	0
Consumer Banking
Financing Receivable, Past Due [Line Items]
90 Days Past Due and Accruing	0	0
Nonperforming Loans	405	510
Nonperforming Loans Without an Allowance	2
Consumer Banking \| Auto
Financing Receivable, Past Due [Line Items]
90 Days Past Due and Accruing	0	0
Nonperforming Loans	381	487
Nonperforming Loans Without an Allowance	0
Consumer Banking \| Retail banking
Financing Receivable, Past Due [Line Items]
90 Days Past Due and Accruing	0	0
Nonperforming Loans	24	23
Nonperforming Loans Without an Allowance	2
Commercial Banking
Financing Receivable, Past Due [Line Items]
90 Days Past Due and Accruing	0	0
Nonperforming Loans	494	448
Nonperforming Loans Without an Allowance	165
Commercial Banking \| Commercial and multifamily real estate
Financing Receivable, Past Due [Line Items]
90 Days Past Due and Accruing	0	0
Nonperforming Loans	71	38
Nonperforming Loans Without an Allowance	48
Commercial Banking \| Commercial and industrial
Financing Receivable, Past Due [Line Items]
90 Days Past Due and Accruing	0	0
Nonperforming Loans	423	$ 410
Nonperforming Loans Without an Allowance	$ 117

Derivative Instruments and Hedging Activities (Tables)

3 Months Ended

Mar. 31, 2020

Derivative Instruments and Hedging Activities Disclosure [Abstract]

Schedule of Derivative Assets and Liabilities at Fair Value

Table 8.1: Derivative Assets and Liabilities at Fair Value



	March 31, 2020								December 31, 2019
	Notional or Contractual Amount		Derivative⁽¹⁾						Notional or Contractual Amount		Derivative⁽¹⁾
(Dollars in millions)	Notional or Contractual Amount		Assets			Liabilities			Notional or Contractual Amount		Assets			Liabilities
Derivatives designated as accounting hedges:
Interest rate contracts:
Fair value hedges	$	56,324	$	9		$	61		$	57,587	$	11		$	55
Cash flow hedges	106,000		1,004			27			96,900		321			29
Total interest rate contracts	162,324		1,013			88			154,487		332			84
Foreign exchange contracts:
Fair value hedges	1,379		3			11			1,402		0			6
Cash flow hedges	5,193		287			4			6,103		0			113
Net investment hedges	2,506		89			0			2,829		0			102
Total foreign exchange contracts	9,078		379			15			10,334		0			221
Total derivatives designated as accounting hedges	171,402		1,392			103			164,821		332			305
Derivatives not designated as accounting hedges:
Customer accommodation:
Interest rate contracts	67,383		1,650			293			62,268		552			117
Commodity contracts	19,223		3,403			3,355			15,492		758			694
Foreign exchange and other contracts	3,988		76			70			4,674		39			42
Total customer accommodation	90,594		5,129			3,718			82,434		1,349			853
Other interest rate exposures⁽²⁾	7,478		91			52			6,729		48			30
Other contracts	1,545		5			11			1,562		0			9
Total derivatives not designated as accounting hedges	99,617		5,225			3,781			90,725		1,397			892
Total derivatives	$	271,019	$	6,617		$	3,884		$	255,546	$	1,729		$	1,197
Less: netting adjustment⁽³⁾			(3,567		)	(1,127		)			(633		)	(523		)
Total derivative assets/liabilities			$	3,050		$	2,757				$	1,096		$	674

__________

⁽¹⁾


⁽²⁾	Other interest rate exposures include commercial mortgage-related derivatives and interest rate swaps.

⁽³⁾

Represents balance sheet netting of derivative assets and liabilities, and related payables and receivables for cash collateral held or placed with the same counterparty.

Hedged Item in Fair Value Hedging Relationship

Table 8.2: Hedged Items in Fair Value Hedging Relationships



	March 31, 2020								December 31, 2019
	Carrying Amount Assets/(Liabilities)			Cumulative Amount of Basis Adjustments Included in the Carrying Amount					Carrying Amount Assets/(Liabilities)			Cumulative Amount of Basis Adjustments Included in the Carrying Amount
(Dollars in millions)	Carrying Amount Assets/(Liabilities)			Total Assets/(Liabilities)			Discontinued-Hedging Relationships		Carrying Amount Assets/(Liabilities)			Total Assets/(Liabilities)			Discontinued-Hedging Relationships
Line item on our consolidated balance sheets in which the hedged item is included:
Investment securities available for sale⁽¹⁾⁽²⁾	$	6,722		$	638		$	118	$	10,825		$	300		$	52
Interest-bearing deposits	(14,399		)	(296		)	0		(14,310		)	(12		)	0
Securitized debt obligations	(10,010		)	(248		)	51		(9,403		)	44			64
Senior and subordinated notes	(29,353		)	(1,549		)	304		(27,777		)	(458		)	324

__________

⁽¹⁾

⁽²⁾

Carrying value represents amortized cost.

Offsetting Assets

Table 8.3: Offsetting of Financial Assets and Financial Liabilities



	Gross Amounts		Gross Amounts Offset in the Balance Sheet						Net Amounts as Recognized		Securities Collateral Held Under Master Netting Agreements
(Dollars in millions)	Gross Amounts		Financial Instruments			Cash Collateral Received			Net Amounts as Recognized		Securities Collateral Held Under Master Netting Agreements		Net Exposure
As of March 31, 2020
Derivative assets⁽¹⁾	$	6,617	$	(1,021	)	$	(2,546	)	$	3,050	$	0	$	3,050
As of December 31, 2019
Derivative assets⁽¹⁾	1,729		(347		)	(286		)	1,096		0		1,096



	Gross Amounts		Gross Amounts Offset in the Balance Sheet						Net Amounts as Recognized		Securities Collateral Pledged Under Master Netting Agreements
(Dollars in millions)	Gross Amounts		Financial Instruments			Cash Collateral Pledged			Net Amounts as Recognized					Net Exposure
As of March 31, 2020
Derivative liabilities⁽¹⁾	$	3,884	$	(1,021	)	$	(106	)	$	2,757	$	0		$	2,757
Repurchase agreements⁽²⁾	399		0			0			399		(399		)	0
As of December 31, 2019
Derivative liabilities⁽¹⁾	1,197		(347		)	(176		)	674		0			674
Repurchase agreements⁽²⁾	314		0			0			314		(314		)	0

__________

⁽¹⁾

⁽²⁾

Represents customer repurchase agreements that mature the next business day. As of March 31, 2020 and December 31, 2019, we pledged collateral with a fair value of $407 million and $320 million, respectively, under these customer repurchase agreements, which were primarily agency RMBS securities.

Offsetting Liabilities

Table 8.3: Offsetting of Financial Assets and Financial Liabilities



	Gross Amounts		Gross Amounts Offset in the Balance Sheet						Net Amounts as Recognized		Securities Collateral Held Under Master Netting Agreements
(Dollars in millions)	Gross Amounts		Financial Instruments			Cash Collateral Received			Net Amounts as Recognized		Securities Collateral Held Under Master Netting Agreements		Net Exposure
As of March 31, 2020
Derivative assets⁽¹⁾	$	6,617	$	(1,021	)	$	(2,546	)	$	3,050	$	0	$	3,050
As of December 31, 2019
Derivative assets⁽¹⁾	1,729		(347		)	(286		)	1,096		0		1,096



	Gross Amounts		Gross Amounts Offset in the Balance Sheet						Net Amounts as Recognized		Securities Collateral Pledged Under Master Netting Agreements
(Dollars in millions)	Gross Amounts		Financial Instruments			Cash Collateral Pledged			Net Amounts as Recognized					Net Exposure
As of March 31, 2020
Derivative liabilities⁽¹⁾	$	3,884	$	(1,021	)	$	(106	)	$	2,757	$	0		$	2,757
Repurchase agreements⁽²⁾	399		0			0			399		(399		)	0
As of December 31, 2019
Derivative liabilities⁽¹⁾	1,197		(347		)	(176		)	674		0			674
Repurchase agreements⁽²⁾	314		0			0			314		(314		)	0

__________

⁽¹⁾

⁽²⁾

Effects of Fair Value and Cash Flow Hedge Accounting

Table 8.4: Effects of Fair Value and Cash Flow Hedge Accounting



	Three Months Ended March 31, 2020
	Net Interest Income																Non-Interest Income
(Dollars in millions)	Investment Securities			Loans, Including Loans Held for Sale		Other		Interest-bearing Deposits			Securitized Debt Obligations			Senior and Subordinated Notes			Other
Total amounts presented in our consolidated statements of income	$	530		$	6,542	$	37	$	(731	)	$	(99	)	$	(239	)	$	145
Fair value hedging relationships:
Interest rate and foreign exchange contracts:
Interest recognized on derivatives	$	(11	)	$	0	$	0	$	(2	)	$	12		$	39		$	0
Gains (losses) recognized on derivatives	(338		)	0		0		287			282			1,068			(23		)
Gains (losses) recognized on hedged items⁽¹⁾	338			0		0		(286		)	(292		)	(1,091		)	23
Excluded component of fair value hedges⁽²⁾	0			0		0		0			0			(1		)	0
Net income (expense) recognized on fair value hedges	$	(11	)	$	0	$	0	$	(1	)	$	2		$	15		$	0
Cash flow hedging relationships:⁽³⁾
Interest rate contracts:
Realized gains reclassified from AOCI into net income	$	2		$	24	$	0	$	0		$	0		$	0		$	0
Foreign exchange contracts:
Realized gains reclassified from AOCI into net income⁽⁴⁾	0			0		7		0			0			0			0
Net income recognized on cash flow hedges	$	2		$	24	$	7	$	0		$	0		$	0		$	0



	Three Months Ended March 31, 2019
	Net Interest Income
(Dollars in millions)	Investment Securities			Loans, Including Loans Held for Sale			Other		Interest-bearing Deposits			Securitized Debt Obligations			Senior and Subordinated Notes
Total amounts presented in our consolidated statements of income	$	655		$	6,368		$	69	$	(817	)	$	(143	)	$	(314	)
Fair value hedging relationships:
Interest rate contracts:
Interest recognized on derivatives	2			0			0		(36		)	(6		)	(11		)
Gains (losses) recognized on derivatives	(111		)	0			0		95			33			281
Gains (losses) recognized on hedged items⁽¹⁾	110			0			0		(92		)	(57		)	(320		)
Net income (expense) recognized on fair value hedges	1			0			0		(33		)	(30		)	(50		)
Cash flow hedging relationships:⁽³⁾
Interest rate contracts:
Realized losses reclassified from AOCI into net income	(4		)	(56		)	0		0			0			0
Foreign exchange contracts:
Realized gains reclassified from AOCI into net income⁽⁴⁾	0			0			12		0			0			0
Net income (expense) recognized on cash flow hedges	$	(4	)	$	(56	)	$	12	$	0		$	0		$	0

__________


⁽¹⁾	Includes amortization expense of $36 million and $61 million for the three months ended March 31, 2020 and 2019, respectively, related to basis adjustments on discontinued hedges.


⁽²⁾	Changes in fair values of cross-currency swaps attributable to changes in cross-currency basis spreads are excluded from the assessment of hedge effectiveness and recorded in other comprehensive income. The initial value of the excluded component is recognized in earnings over the life of the swap under the amortization approach.


⁽³⁾	See “Note 9—Stockholders’ Equity” for the effects of cash flow and net investment hedges on AOCI and amounts reclassified to net income, net of tax.


⁽⁴⁾	We recognized a gain of $392 million and loss of $172 million for the three months ended March 31, 2020 and 2019, respectively, on foreign exchange contracts reclassified from AOCI. These amounts were largely offset by the foreign currency transaction gains (losses) on our foreign currency denominated intercompany funding included other non-interest income.

Gains (Losses) on Free-Standing Derivatives

Table 8.5: Gains (Losses) on Free-Standing Derivatives



	Three Months Ended March 31,
(Dollars in millions)	2020			2019
Gains (losses) recognized in other non-interest income:
Customer accommodation:
Interest rate contracts	$	13		$	6
Commodity contracts	17			2
Foreign exchange and other contracts	3			3
Total customer accommodation	33			11
Other interest rate exposures	18			0
Other contracts	(1		)	(2		)
Total	$	50		$	9

Variable Interest Entities and Securitizations - Additional Information (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019	Dec. 31, 2019
Variable Interest Entity [Line Items]
Amortization method qualified affordable housing investments, amortization	$ 139	$ 143
Affordable housing tax credits	155	$ 171
Amortization method qualified affordable housing investments	4,400		$ 4,400
Qualified affordable housing investments, commitment	1,400		1,500
Carrying Amount of Assets	396,878		390,365
VIE, reporting entity involvement, maximum loss exposure	5,410		5,413
Affordable housing entities
Variable Interest Entity [Line Items]
VIE, reporting entity involvement, maximum loss exposure	4,594		4,559
Entities that provide capital to low-income and rural communities
Variable Interest Entity [Line Items]
VIE, reporting entity involvement, maximum loss exposure	0		0
Other
Variable Interest Entity [Line Items]
VIE, reporting entity involvement, maximum loss exposure	486		502
Unconsolidated
Variable Interest Entity [Line Items]
Carrying Amount of Assets	5,139		5,127
Unconsolidated \| Affordable housing entities
Variable Interest Entity [Line Items]
Total assets of the unconsolidated VIE investment funds	10,800		10,900
Carrying Amount of Assets	4,594		4,559
Unconsolidated \| Entities that provide capital to low-income and rural communities
Variable Interest Entity [Line Items]
Carrying Amount of Assets	0		0
Unconsolidated \| Other
Variable Interest Entity [Line Items]
Carrying Amount of Assets	486		502
Consolidated
Variable Interest Entity [Line Items]
Carrying Amount of Assets	32,835		35,519
Consolidated \| Affordable housing entities
Variable Interest Entity [Line Items]
Carrying Amount of Assets	246		236
Consolidated \| Entities that provide capital to low-income and rural communities
Variable Interest Entity [Line Items]
Carrying Amount of Assets	1,967		1,889
Consolidated \| Other
Variable Interest Entity [Line Items]
Carrying Amount of Assets	$ 0		$ 0

Goodwill and Intangible Assets (Tables)

3 Months Ended

Mar. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Components of Goodwill, Intangible Assets and MSRs

Table 6.1: Components of Goodwill, Intangible Assets and MSRs



	March 31, 2020
(Dollars in millions)	Carrying Amount of Assets		Accumulated Amortization			Net Carrying Amount
Goodwill	$	14,645	N/A			$	14,645
Intangible assets:
Purchased credit card relationship (“PCCR”) intangibles	1,932		$	(1,878	)	54
Other⁽¹⁾	249		(147		)	102
Total intangible assets	2,181		(2,025		)	156
Total goodwill and intangible assets	$	16,826	$	(2,025	)	$	14,801
Commercial MSRs⁽²⁾	$	579	$	(271	)	$	308

	December 31, 2019
(Dollars in millions)	Carrying Amount of Assets		Accumulated Amortization			Net Carrying Amount
Goodwill	$	14,653	N/A			$	14,653
Intangible assets:
PCCR intangibles	1,932		$	(1,864	)	68
Other⁽¹⁾	246		(140		)	106
Total intangible assets	2,178		(2,004		)	174
Total goodwill and intangible assets	$	16,831	$	(2,004	)	$	14,827
Commercial MSRs⁽²⁾	$	555	$	(255	)	$	300

__________


⁽¹⁾	Primarily consists of intangibles for sponsorship, customer and merchant relationships, partnership, trade name and other contract intangibles.

⁽²⁾

Commercial MSRs are accounted for under the amortization method on our consolidated balance sheets.

Goodwill Attributable to Business Segments

The following table presents changes in the carrying amount of goodwill by each of our business segments as of March 31, 2020 and December 31, 2019.

Table 6.2: Goodwill by Business Segments



(Dollars in millions)	Credit Card			Consumer Banking		Commercial Banking		Total
Balance as of December 31, 2019	$	5,088		$	4,645	$	4,920	$	14,653
Other adjustments⁽¹⁾	(8		)	0		0		(8		)
Balance as of March 31, 2020	$	5,080		$	4,645	$	4,920	$	14,645

__________

⁽¹⁾

Represents foreign currency translation adjustments and measurement period adjustments on prior period acquisitions.

CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY - USD ($) $ in Millions	Total	Preferred Stock	Common Stock	Additional Paid-In Capital	Retained Earnings	Accumulated Other Comprehensive Income (Loss)	Treasury Stock
Beginning balance (shares) at Dec. 31, 2018		4,475,000	667,969,069
Beginning balance at Dec. 31, 2018	$ 51,668	$ 0	$ 7	$ 32,040	$ 35,875	$ (1,263)	$ (14,991)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Comprehensive income	2,015				1,412	603
Dividends, common stock (shares)			32,700
Dividends, common stock	(191)		$ 0	3	(194)
Dividends, preferred stock	(52)				(52)
Purchases of treasury stock	(65)						(65)
Issuances of common stock and restricted stock, net of forfeitures (shares)			2,641,635
Issuances of common stock and restricted stock, net of forfeitures	52		$ 0	52
Exercises of stock options (shares)			5,000
Exercises of stock options	0		$ 0	0
Compensation expense for restricted stock units and stock options	65			65
Ending balance (shares) at Mar. 31, 2019		4,475,000	670,648,404
Ending balance at Mar. 31, 2019	53,481	$ 0	$ 7	32,160	37,030	(660)	(15,056)
Beginning balance (shares) at Dec. 31, 2019		4,975,000	672,969,391
Beginning balance at Dec. 31, 2019	58,011	$ 0	$ 7	32,980	40,340	1,156	(16,472)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Comprehensive income	1,191				(1,340)	2,531
Dividends, common stock (shares)			23,213
Dividends, common stock	(185)		$ 0	2	(187)
Dividends, preferred stock	(55)				(55)
Purchases of treasury stock	(386)						(386)
Issuances of common stock and restricted stock, net of forfeitures (shares)			2,618,628
Issuances of common stock and restricted stock, net of forfeitures	63		$ 0	63
Exercises of stock options (shares)			559,333
Exercises of stock options	20		$ 0	20
Issuances of preferred stock (shares)		1,250,000
Issuances of preferred stock	1,209	$ 0		1,209
Redemptions of preferred stock (shares)		(875,000)
Redemptions of preferred stock	(875)	$ 0		(853)	(22)
Compensation expense for restricted stock units and stock options	29			29
Ending balance (shares) at Mar. 31, 2020		5,350,000	676,170,565
Ending balance at Mar. 31, 2020	$ 56,830	$ 0	$ 7	$ 33,450	$ 36,552	$ 3,679	$ (16,858)

Investment Securities - Available-for-Sale Securities (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 78,600	$ 77,984
Allowance for Credit Losses	(5)
Gross Unrealized Gains	2,980	1,561
Gross Unrealized Losses	(152)	(332)
Fair Value	81,423	79,213
U.S. Treasury securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	4,333	4,122
Allowance for Credit Losses	0
Gross Unrealized Gains	27	6
Gross Unrealized Losses	0	(4)
Fair Value	4,360	4,124
RMBS, Agency
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	62,126	62,003
Allowance for Credit Losses	0
Gross Unrealized Gains	2,434	1,120
Gross Unrealized Losses	(103)	(284)
Fair Value	64,457	62,839
RMBS, Non-agency
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	1,195	1,235
Allowance for Credit Losses	(5)
Gross Unrealized Gains	113	266
Gross Unrealized Losses	(19)	(2)
Fair Value	1,284	1,499
RMBS
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	63,321	63,238
Allowance for Credit Losses	(5)
Gross Unrealized Gains	2,547	1,386
Gross Unrealized Losses	(122)	(286)
Fair Value	65,741	64,338
CMBS, Agency
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	9,707	9,303
Allowance for Credit Losses	0
Gross Unrealized Gains	403	165
Gross Unrealized Losses	(26)	(42)
Fair Value	10,084	9,426
Other securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	1,239	1,321
Allowance for Credit Losses	0
Gross Unrealized Gains	3	4
Gross Unrealized Losses	(4)	0
Fair Value	$ 1,238	$ 1,325

Fair Value Measurement (Tables)

3 Months Ended

Mar. 31, 2020

Fair Value Disclosures [Abstract]

Schedule of Assets and Liabilities Measured at Fair Value on Recurring Basis

The following table displays our assets and liabilities measured on our consolidated balance sheets at fair value on a recurring basis as of March 31, 2020 and December 31, 2019.

Table 11.1: Assets and Liabilities Measured at Fair Value on a Recurring Basis



	March 31, 2020
	Fair Value Measurements Using						Netting Adjustments⁽¹⁾
(Dollars in millions)	Level 1		Level 2		Level 3		Netting Adjustments⁽¹⁾			Total
Assets:
Securities available for sale:
U.S. Treasury securities	$	4,360	$	0	$	0	—			$	4,360
RMBS	0		65,368		373		—			65,741
CMBS	0		10,048		36		—			10,084
Other securities	193		1,045		0		—			1,238
Total securities available for sale	4,553		76,461		409		—			81,423
Loans held for sale	0		1,056		0		—			1,056
Other assets:
Derivative assets⁽²⁾	589		5,881		147		$	(3,567	)	3,050
Other⁽³⁾	301		0		59		—			360
Total assets	$	5,443	$	83,398	$	615	$	(3,567	)	$	85,889
Liabilities:
Other liabilities:
Derivative liabilities⁽²⁾	$	361	$	3,442	$	81	$	(1,127	)	$	2,757
Total liabilities	$	361	$	3,442	$	81	$	(1,127	)	$	2,757



	December 31, 2019
	Fair Value Measurements Using						Netting Adjustments⁽¹⁾
(Dollars in millions)	Level 1		Level 2		Level 3		Netting Adjustments⁽¹⁾			Total
Assets:
Securities available for sale:
U.S. Treasury securities	$	4,124	$	0	$	0	—			$	4,124
RMBS	0		63,909		429		—			64,338
CMBS	0		9,413		13		—			9,426
Other securities	231		1,094		0		—			1,325
Total securities available for sale	4,355		74,416		442		—			79,213
Loans held for sale	0		251		0		—			251
Other assets:
Derivative assets⁽²⁾	84		1,568		77		$	(633	)	1,096
Other⁽³⁾	344		0		66		—			410
Total assets	$	4,783	$	76,235	$	585	$	(633	)	$	80,970
Liabilities:
Other liabilities:
Derivative liabilities⁽²⁾	$	17	$	1,129	$	51	$	(523	)	$	674
Total liabilities	$	17	$	1,129	$	51	$	(523	)	$	674

__________


⁽¹⁾	Represents balance sheet netting of derivative assets and liabilities, and related payables and receivables for cash collateral held or placed with the same counterparty. See “Note 8—Derivative Instruments and Hedging Activities” for additional information.

⁽²⁾

⁽³⁾

As of March 31, 2020 and December 31, 2019, other includes retained interests in securitizations of $59 million and $66 million, deferred compensation plan assets of $300 million and $343 million, and equity securities of $1 million and $1 million, respectively.

Schedule of Level 3 Inputs Reconciliation

Table 11.2: Level 3 Recurring Fair Value Rollforward



	Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
	Three Months Ended March 31, 2020
			Total Gains (Losses) (Realized/Unrealized)																						Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of March 31, 2020⁽¹⁾
(Dollars in millions)	Balance, January 1, 2020		Included in Net Income⁽¹⁾			Included in OCI			Purchases		Sales		Issuances		Settlements			Transfers Into Level 3		Transfers Out of Level 3			Balance, March 31, 2020
Securities available for sale:⁽²⁾⁽³⁾
RMBS	$	433	$	3		$	(53	)	$	0	$	0	$	0	$	(17	)	$	9	$	(2	)	$	373	$	3
CMBS	13		0			0			0		0		0		(1		)	24		0			36		0
Total securities available for sale	446		3			(53		)	0		0		0		(18		)	33		(2		)	409		3
Other assets:
Retained interests in securitizations	66		(7		)	0			0		0		0		0			0		0			59		(7		)
Net derivative assets (liabilities)⁽⁴⁾	26		20			0			0		0		24		(2		)	0		(2		)	66		18



	Fair Value Measurements Using Significant Unobservable Inputs (Level 3)
	Three Months Ended March 31, 2019
				Total Gains (Losses) (Realized/Unrealized)																						Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of March 31, 2019⁽¹⁾
(Dollars in millions)	Balance, January 1, 2019			Included in Net Income⁽¹⁾			Included in OCI		Purchases		Sales		Issuances			Settlements			Transfers Into Level 3		Transfers Out of Level 3			Balance, March 31, 2019
Securities available for sale:⁽²⁾
RMBS	$	433		$	8		$	11	$	0	$	0	$	0		$	(12	)	$	17	$	(23	)	$	434	$	8
CMBS	10			0			0		0		0		0			(1		)	0		0			9		0
Total securities available for sale	443			8			11		0		0		0			(13		)	17		(23		)	443		8
Other assets:
Retained interests in securitizations	158			(3		)	0		0		0		0			0			0		0			155		(3		)
Net derivative assets (liabilities)⁽⁴⁾	(10		)	5			0		0		0		(6		)	19			0		(2		)	6		6

__________


⁽¹⁾	Realized gains (losses) on securities available for sale are included in net securities gains (losses), and retained interests in securitizations are reported as a component of non-interest income in our consolidated statements of income. Gains (losses) on derivatives are included as a component of net interest income or non-interest income in our consolidated statements of income.


⁽²⁾	Net unrealized losses included in OCI related to Level 3 securities available for sale still held as of March 31, 2020 were $52 million. Net unrealized gains included in OCI related to Level 3 securities available for sale still held as of March 31, 2019 were $10 million.


⁽³⁾	The fair value of RMBS as of January 1, 2020 includes $4 million as a result of the cumulative effects from the adoption of the CECL standard.

⁽⁴⁾

Includes derivative assets and liabilities of $147 million and $81 million, respectively, as of March 31, 2020, $42 million and $36 million, respectively, as of March 31, 2019.

Schedule of Assets and Liabilities Measured at Fair Value on Recurring Basis Quantitative Information

Table 11.3: Quantitative Information about Level 3 Fair Value Measurements

Quantitative Information about Level 3 Fair Value Measurements

(Dollars in millions)

Fair Value at

March 31,

2020

Significant

Valuation

Techniques

Significant

Unobservable

Inputs

Range

Weighted

Average⁽¹⁾

Securities available for sale:

RMBS

373

Discounted cash flows (vendor pricing)

Yield
Voluntary prepayment rate
Default rate
Loss severity

2-25%
5-18%
1-6%
30-95%

6%
10%
2%
67%

CMBS

Discounted cash flows (vendor pricing)

Yield

1-3%

Other assets:

Retained interests in securitizations⁽²⁾

Discounted cash flows

Life of receivables (months)
Voluntary prepayment rate
Discount rate
Default rate
Loss severity

33-52
3-15%
2-11%
3-4%
70-75%

N/A

Net derivative assets (liabilities)

Discounted cash flows

Swap rates

Quantitative Information about Level 3 Fair Value Measurements

(Dollars in millions)

Fair Value at

December 31,

2019

Significant

Valuation

Techniques

Significant

Unobservable

Inputs

Range

Weighted

Average⁽¹⁾

Securities available for sale:

RMBS

429

Discounted cash flows (vendor pricing)

Yield
Voluntary prepayment rate
Default rate
Loss severity

2-18%
0-18%
1-6%
30-95%

5%
10%
2%
67%

CMBS

Discounted cash flows (vendor pricing)

Yield

2-3%

Other assets:

Retained interests in securitizations⁽²⁾

Discounted cash flows

Life of receivables (months)
Voluntary prepayment rate
Discount rate
Default rate
Loss severity

35-51
4-14%
3-10%
2-3%
74-88%

N/A

Net derivative assets (liabilities)

Discounted cash flows

Swap rates

__________


⁽¹⁾	Weighted averages are calculated by using the product of the input multiplied by the relative fair value of the instruments.

⁽²⁾

Due to the nature of the various mortgage securitization structures in which we have retained interests, it is not meaningful to present a consolidated weighted average for the significant unobservable inputs.

Schedule of Assets Measured at Fair Value on Nonrecurring Basis

Table 11.4: Nonrecurring Fair Value Measurements



	March 31, 2020
	Estimated Fair Value Hierarchy				Total
(Dollars in millions)	Level 2		Level 3		Total
Loans held for investment	$	0	$	244	$	244
Other assets⁽¹⁾	0		76		76
Total	$	0	$	320	$	320



	December 31, 2019
	Estimated Fair Value Hierarchy				Total
(Dollars in millions)	Level 2		Level 3		Total
Loans held for investment	$	0	$	294	$	294
Other assets⁽¹⁾	0		103		103
Total	$	0	$	397	$	397

__________

⁽¹⁾

As of March 31, 2020, other assets included equity investments accounted for under the measurement alternative of $25 million and repossessed assets of $51 million. As of December 31, 2019, other assets included equity investments accounted for under the measurement alternative of $5 million, repossessed assets of $61 million and long-lived assets held for sale of $37 million.

Schedule of Earnings Related to Assets Measured at Fair Value on Nonrecurring Basis

Table 11.5: Nonrecurring Fair Value Measurements Included in Earnings



	Total Gains (Losses)
	Three Months Ended March 31,
(Dollars in millions)	2020			2019
Loans held for investment	$	(207	)	$	(75	)
Loans held for sale	0			(1		)
Other assets⁽¹⁾	(44		)	(49		)
Total	$	(251	)	$	(125	)

__________

⁽¹⁾

Other assets include fair value adjustments related to repossessed assets, long-lived assets held for sale and equity investments accounted for under the measurement alternative.

Schedule of Fair Value of Financial Instruments

Table 11.6: Fair Value of Financial Instruments



	March 31, 2020
	Carrying Value		Estimated Fair Value		Estimated Fair Value Hierarchy
(Dollars in millions)	Carrying Value		Estimated Fair Value		Level 1		Level 2		Level 3
Financial assets:
Cash and cash equivalents	$	24,936	$	24,936	$	4,545	$	20,391	$	0
Restricted cash for securitization investors	364		364		364		0		0
Net loans held for investment	248,917		251,514		0		0		251,514
Interest receivable	1,687		1,687		0		1,687		0
Other investments⁽¹⁾	1,596		1,596		0		1,596		0
Financial liabilities:
Deposits with defined maturities	43,982		44,288		0		44,288		0
Securitized debt obligations	17,141		16,917		0		16,917		0
Senior and subordinated notes	32,049		30,210		0		30,210		0
Federal funds purchased and securities loaned or sold under agreements to repurchase	399		399		0		399		0
Other borrowings⁽²⁾	6,000		5,988		0		5,988		0
Interest payable	359		359		0		359		0



	December 31, 2019
	Carrying Value		Estimated Fair Value		Estimated Fair Value Hierarchy
(Dollars in millions)	Carrying Value		Estimated Fair Value		Level 1		Level 2		Level 3
Financial assets:
Cash and cash equivalents	$	13,407	$	13,407	$	4,129	$	9,278	$	0
Restricted cash for securitization investors	342		342		342		0		0
Net loans held for investment	258,601		258,696		0		0		258,696
Loans held for sale	149		149		0		149		0
Interest receivable	1,758		1,758		0		1,758		0
Other investments⁽¹⁾	1,638		1,638		0		1,638		0
Financial liabilities:
Deposits with defined maturities	44,958		45,225		0		45,225		0
Securitized debt obligations	17,808		17,941		0		17,941		0
Senior and subordinated notes	30,472		31,233		0		31,233		0
Federal funds purchased and securities loaned or sold under agreements to repurchase	314		314		0		314		0
Other borrowings⁽²⁾	7,000		7,001		0		7,001		0
Interest payable	439		439		0		439		0

__________


⁽¹⁾	Other investments include FHLB and Federal Reserve stock. These investments are included in other assets on our consolidated balance sheets.

⁽²⁾

Other borrowings excludes finance lease liabilities.

Business Segments and Revenue from Contracts with Customers - Revenue from Contracts with Customers (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Disaggregation of Revenue [Line Items]
Total contract revenue	$ 937	$ 894
Revenue from other sources	287	398
Non-interest income	1,224	1,292
Operating segments \| Credit Card
Disaggregation of Revenue [Line Items]
Total contract revenue	758	714
Revenue from other sources	153	236
Non-interest income	911	950
Operating segments \| Consumer Banking
Disaggregation of Revenue [Line Items]
Total contract revenue	133	145
Revenue from other sources	(7)	15
Non-interest income	126	160
Operating segments \| Commercial Banking
Disaggregation of Revenue [Line Items]
Total contract revenue	47	36
Revenue from other sources	191	151
Non-interest income	238	187
Other
Disaggregation of Revenue [Line Items]
Total contract revenue	(1)	(1)
Revenue from other sources	(50)	(4)
Non-interest income	(51)	(5)
Interchange fees, net
Disaggregation of Revenue [Line Items]
Total contract revenue	752	758
Interchange fees, net \| Operating segments \| Credit Card
Disaggregation of Revenue [Line Items]
Total contract revenue	688	702
Interchange fees, net \| Operating segments \| Consumer Banking
Disaggregation of Revenue [Line Items]
Total contract revenue	50	46
Interchange fees, net \| Operating segments \| Commercial Banking
Disaggregation of Revenue [Line Items]
Total contract revenue	15	11
Interchange fees, net \| Other
Disaggregation of Revenue [Line Items]
Total contract revenue	(1)	(1)
Service changes and other customer-related fees
Disaggregation of Revenue [Line Items]
Total contract revenue	95	100
Service changes and other customer-related fees \| Operating segments \| Credit Card
Disaggregation of Revenue [Line Items]
Total contract revenue	0	0
Service changes and other customer-related fees \| Operating segments \| Consumer Banking
Disaggregation of Revenue [Line Items]
Total contract revenue	64	75
Service changes and other customer-related fees \| Operating segments \| Commercial Banking
Disaggregation of Revenue [Line Items]
Total contract revenue	31	25
Service changes and other customer-related fees \| Other
Disaggregation of Revenue [Line Items]
Total contract revenue	0	0
Other contract revenue
Disaggregation of Revenue [Line Items]
Total contract revenue	90	36
Other contract revenue \| Operating segments \| Credit Card
Disaggregation of Revenue [Line Items]
Total contract revenue	70	12
Other contract revenue \| Operating segments \| Consumer Banking
Disaggregation of Revenue [Line Items]
Total contract revenue	19	24
Other contract revenue \| Operating segments \| Commercial Banking
Disaggregation of Revenue [Line Items]
Total contract revenue	1	0
Other contract revenue \| Other
Disaggregation of Revenue [Line Items]
Total contract revenue	$ 0	$ 0

Investment Securities - Contractual Maturities and Weighted-Average Yields of Securities (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Dec. 31, 2019
Securities available for sale
Due in 1 year or less	$ 505
Due after 1 year through 5 years	4,284
Due after 5 years through 10 years	7,747
Debt Securities, Available-for-sale, Maturity, Allocated and Single Maturity Date, Rolling after 10 Years, Fair Value	68,887
Securities available for sale	81,423	$ 79,213
Amortized cost of securities available for sale
Due in 1 year or less	503
Debt Securities, Available-for-sale, Maturity, Allocated and Single Maturity Date, Rolling after One Through Five Years, Amortized Cost	4,263
Due after 5 years through 10 years	7,574
Due 10 Years	66,260
Amortized Cost	$ 78,600	77,984
Weighted average yield for securities available for sale
Due in 1 Year or Less	1.49%
Due 1 Year through 5 Years	2.10%
Due 5 Years through 10 Years	2.18%
Due 10 Years	2.82%
Total weighted average yield	2.71%
U.S. Treasury securities
Securities available for sale
Due in 1 year or less	$ 0
Due after 1 year through 5 years	1,549
Due after 5 years through 10 years	2,811
Debt Securities, Available-for-sale, Maturity, Allocated and Single Maturity Date, Rolling after 10 Years, Fair Value	0
Securities available for sale	4,360	4,124
Amortized cost of securities available for sale
Amortized Cost	4,333	4,122
RMBS, Agency
Securities available for sale
Due in 1 year or less	0
Due after 1 year through 5 years	68
Due after 5 years through 10 years	912
Debt Securities, Available-for-sale, Maturity, Allocated and Single Maturity Date, Rolling after 10 Years, Fair Value	63,477
Securities available for sale	64,457	62,839
Amortized cost of securities available for sale
Amortized Cost	62,126	62,003
RMBS, Non-agency
Securities available for sale
Due in 1 year or less	0
Due after 1 year through 5 years	0
Due after 5 years through 10 years	0
Debt Securities, Available-for-sale, Maturity, Allocated and Single Maturity Date, Rolling after 10 Years, Fair Value	1,284
Securities available for sale	1,284	1,499
Amortized cost of securities available for sale
Amortized Cost	1,195	1,235
RMBS
Securities available for sale
Due in 1 year or less	0
Due after 1 year through 5 years	68
Due after 5 years through 10 years	912
Debt Securities, Available-for-sale, Maturity, Allocated and Single Maturity Date, Rolling after 10 Years, Fair Value	64,761
Securities available for sale	65,741	64,338
Amortized cost of securities available for sale
Amortized Cost	$ 63,321	63,238
Weighted average yield for securities available for sale
Weighted-average expected life	3 years 7 months 6 days
CMBS, Agency
Securities available for sale
Due in 1 year or less	$ 6
Due after 1 year through 5 years	2,210
Due after 5 years through 10 years	3,742
Debt Securities, Available-for-sale, Maturity, Allocated and Single Maturity Date, Rolling after 10 Years, Fair Value	4,126
Securities available for sale	10,084	9,426
Amortized cost of securities available for sale
Amortized Cost	$ 9,707	9,303
Weighted average yield for securities available for sale
Weighted-average expected life	5 years 3 months 18 days
Other securities
Securities available for sale
Due in 1 year or less	$ 499
Due after 1 year through 5 years	457
Due after 5 years through 10 years	282
Debt Securities, Available-for-sale, Maturity, Allocated and Single Maturity Date, Rolling after 10 Years, Fair Value	0
Securities available for sale	1,238	1,325
Amortized cost of securities available for sale
Amortized Cost	$ 1,239	$ 1,321

Fair Value Measurement - Quantitative Information about Level 3 Fair Value Measurements (Detail) $ in Millions	Mar. 31, 2020 USD ($)	Dec. 31, 2019 USD ($)	Mar. 31, 2019 USD ($)	Dec. 31, 2018 USD ($)
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	$ 81,423	$ 79,213
Recurring
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	81,423	79,213
Recurring \| Level 3
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	409	442
Retained interests in securitizations	59	66
Net derivative assets (liabilities)	66	26	$ 6	$ (10)
RMBS
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	65,741	64,338
RMBS \| Recurring
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	65,741	64,338
RMBS \| Recurring \| Level 3
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	373	429
CMBS \| Recurring
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	10,084	9,426
CMBS \| Recurring \| Level 3
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available for sale (amortized cost of $78.6 billion and allowance for credit losses of $5 million as of March 31, 2020)	$ 36	$ 13
Yield \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.02	0.02
Yield \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.25	0.18
Yield \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Weighted average
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.06	0.05
Yield \| CMBS \| Recurring \| Level 3 \| Discounted cash flows \| Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.01	0.02
Yield \| CMBS \| Recurring \| Level 3 \| Discounted cash flows \| Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.03	0.03
Yield \| CMBS \| Recurring \| Level 3 \| Discounted cash flows \| Weighted average
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.02	0.02
Voluntary prepayment rate \| Recurring \| Level 3 \| Discounted cash flows \| Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Retained interests, measurement input	0.03	0.04
Voluntary prepayment rate \| Recurring \| Level 3 \| Discounted cash flows \| Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Retained interests, measurement input	0.15	0.14
Voluntary prepayment rate \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.05	0.00
Voluntary prepayment rate \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.18	0.18
Voluntary prepayment rate \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Weighted average
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.10	0.10
Default rate \| Recurring \| Level 3 \| Discounted cash flows \| Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Retained interests, measurement input	0.03	0.02
Default rate \| Recurring \| Level 3 \| Discounted cash flows \| Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Retained interests, measurement input	0.04	0.03
Default rate \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.01	0.01
Default rate \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.06	0.06
Default rate \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Weighted average
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.02	0.02
Loss severity \| Recurring \| Level 3 \| Discounted cash flows \| Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Retained interests, measurement input	0.70	0.74
Loss severity \| Recurring \| Level 3 \| Discounted cash flows \| Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Retained interests, measurement input	0.75	0.88
Loss severity \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.30	0.30
Loss severity \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.95	0.95
Loss severity \| RMBS \| Recurring \| Level 3 \| Discounted cash flows \| Weighted average
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Securities available-for-sale, measurement input	0.67	0.67
Life of receivables (months) \| Recurring \| Level 3 \| Discounted cash flows \| Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Retained interests, measurement input, life of receivables	33 months	35 months
Life of receivables (months) \| Recurring \| Level 3 \| Discounted cash flows \| Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Retained interests, measurement input, life of receivables	52 months	51 months
Discount rate \| Recurring \| Level 3 \| Discounted cash flows \| Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Retained interests, measurement input	0.02	0.03
Discount rate \| Recurring \| Level 3 \| Discounted cash flows \| Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Retained interests, measurement input	0.11	0.10
Swap rates \| Recurring \| Level 3 \| Discounted cash flows \| Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Net derivative assets (liabilities), measurement input	0.01	0.02
Swap rates \| Recurring \| Level 3 \| Discounted cash flows \| Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Net derivative assets (liabilities), measurement input	0.01	0.02
Swap rates \| Recurring \| Level 3 \| Discounted cash flows \| Weighted average
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Net derivative assets (liabilities), measurement input	0.01	0.02

Derivative Instruments and Hedging Activities - Hedged Items in Fair Value Hedging Relationship (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Hedged Items In Fair Value Hedging Relationship [Line Items]
Amortized cost of closed prepayment assets	$ 1,900	$ 5,900
Amortized cost of closed prepayable assets, designated hedged items	1,300	3,100
Hedged assets cumulative basis adjustment	95	75
Available-for-sale securities
Hedged Items In Fair Value Hedging Relationship [Line Items]
Carrying Amount of Assets	6,722	10,825
Hedged Assets, Fair Value Hedge, Cumulative Increase (Decrease)	638	300
Hedged Assets, Discontinued Fair Value Hedge, Cumulative Increase (Decrease)	118	52
Interest-bearing deposits
Hedged Items In Fair Value Hedging Relationship [Line Items]
Carrying Amount Of Liabilities	(14,399)	(14,310)
Hedged Liabilities, Fair Value Hedge, Cumulative Increase (Decrease)	(296)	(12)
Hedged Liabilities, Discontinued Fair Value Hedge, Cumulative Increase (Decrease)	0	0
Securitized debt obligations
Hedged Items In Fair Value Hedging Relationship [Line Items]
Carrying Amount Of Liabilities	(10,010)	(9,403)
Hedged Liabilities, Fair Value Hedge, Cumulative Increase (Decrease)	(248)	44
Hedged Liabilities, Discontinued Fair Value Hedge, Cumulative Increase (Decrease)	51	64
Senior and subordinated notes
Hedged Items In Fair Value Hedging Relationship [Line Items]
Carrying Amount Of Liabilities	(29,353)	(27,777)
Hedged Liabilities, Fair Value Hedge, Cumulative Increase (Decrease)	(1,549)	(458)
Hedged Liabilities, Discontinued Fair Value Hedge, Cumulative Increase (Decrease)	$ 304	$ 324

Summary of Significant Accounting Policies - Loans and Allowance for Credit Losses (Details)	3 Months Ended
	Mar. 31, 2020
Loans and Leases Receivable Disclosure [Line Items]
Threshold period past due for delinquency status of financing receivables	30 days
Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Loan origination fees and direct loan origination costs amortization period	12 months
Threshold period past due for write-off of trade accounts receivable	180 days
Credit Card \| Privileges Revoked
Loans and Leases Receivable Disclosure [Line Items]
Threshold period past due for write-off of trade accounts receivable	120 days
Credit Card \| Notification of Death
Loans and Leases Receivable Disclosure [Line Items]
Threshold period past due for write-off of trade accounts receivable	5 days
Credit Card \| Chapter Seven Bankruptcy
Loans and Leases Receivable Disclosure [Line Items]
Threshold period past due for write-off of trade accounts receivable	30 days
Consumer Banking
Loans and Leases Receivable Disclosure [Line Items]
Threshold period past due for nonperforming status of financing receivables	90 days
Consumer Banking \| Notification of Death
Loans and Leases Receivable Disclosure [Line Items]
Threshold period past due for nonperforming status of financing receivables	60 days
Consumer Banking \| Chapter Seven Bankruptcy
Loans and Leases Receivable Disclosure [Line Items]
Threshold period past due for nonperforming status of financing receivables	60 days
Consumer Banking \| Auto
Loans and Leases Receivable Disclosure [Line Items]
Threshold period past due for nonperforming status of financing receivables	120 days
Consumer Banking \| Small Business Banking Loans \| Maximum
Loans and Leases Receivable Disclosure [Line Items]
Threshold period past due for nonperforming status of financing receivables	120 days
Consumer Banking \| Other Consumer Loans
Loans and Leases Receivable Disclosure [Line Items]
Threshold period following bankruptcy notice for write-off of financing receivable	40 days

Loans - TDR - Subsequent Defaults of Completed TDR Modifications (Detail) $ in Millions	3 Months Ended
	Mar. 31, 2020 USD ($) Contract	Mar. 31, 2019 USD ($) Contract
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts \| Contract	30,025	31,846
Total Loans \| $	$ 92	$ 70
Credit Card
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts \| Contract	28,743	30,733
Total Loans \| $	$ 48	$ 57
Consumer Banking
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts \| Contract	1,276	1,113
Total Loans \| $	$ 16	$ 13
Consumer Banking \| Auto
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts \| Contract	1,275	1,105
Total Loans \| $	$ 16	$ 13
Consumer Banking \| Retail banking
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts \| Contract	1	8
Total Loans \| $	$ 0	$ 0
Commercial Banking
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts \| Contract	6	0
Total Loans \| $	$ 28	$ 0
Commercial Banking \| Commercial and industrial
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts \| Contract	6	0
Total Loans \| $	$ 28	$ 0
Domestic credit card: \| Credit Card
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts \| Contract	10,886	14,027
Total Loans \| $	$ 22	$ 29
International card businesses: \| Credit Card
Financing Receivable, Troubled Debt Restructuring [Line Items]
Number of Contracts \| Contract	17,857	16,706
Total Loans \| $	$ 26	$ 28

Deposits and Borrowings - Deposits and Short-term Borrowings (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019	Mar. 31, 2019
Deposits:
Non-interest-bearing deposits	$ 24,547	$ 23,488
Interest-bearing deposits	245,142	239,209
Total deposits	269,689	262,697	$ 255,107
Short-term borrowings
Short-term borrowings	6,399	7,314
Time deposits, at or above FDIC insurance limit	6,300	6,500
Federal funds purchased and securities loaned or sold under agreements to repurchase
Short-term borrowings
Short-term borrowings	399	314
FHLB advances
Short-term borrowings
Short-term borrowings	$ 6,000	$ 7,000

Investment Securities

3 Months Ended

Mar. 31, 2020

Investments, Debt and Equity Securities [Abstract]

Investment Securities

NOTE 2—INVESTMENT SECURITIES

Our investment securities portfolio consists of the following: U.S. Treasury securities, U.S. government-sponsored enterprise or agency (“Agency”) and non-agency residential mortgage-backed securities (“RMBS”), Agency commercial mortgage-backed securities (“CMBS”), and other securities. Agency securities include Government National Mortgage Association (“Ginnie Mae”) guaranteed securities, Federal National Mortgage Association (“Fannie Mae”) and Federal Home Loan Mortgage Corporation (“Freddie Mac”) issued securities. The carrying value of our investments in U.S. Treasury and Agency securities represented 97% and 96% of our total investment securities portfolio as of March 31, 2020 and December 31, 2019, respectively.

Effective January 1, 2020, we adopted the CECL standard. For purchased credit-deteriorated (“PCD”) securities, this resulted in an increase of their amortized cost basis and related allowance for credit losses. However, the allowance for credit losses for PCD securities is limited to the amount by which the amortized cost basis of the PCD security exceeds its fair value. This limitation resulted in an increase of $11 million to our retained earnings with a corresponding decrease in AOCI at adoption. We exclude accrued interest receivable from the amortized cost disclosed in this note. Our disclosures below reflect these adoption changes. Prior period presentation was not reclassified to conform to the current period presentation. See “Note 1—Summary of Significant Accounting Policies” for additional information.

Table 2.1: Investment Securities Available for Sale



	March 31, 2020
(Dollars in millions)	Amortized Cost		Allowance for Credit Losses			Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
Investment securities available for sale:
U.S. Treasury securities	$	4,333	$	0		$	27	$	0		$	4,360
RMBS:
Agency	62,126		0			2,434		(103		)	64,457
Non-agency	1,195		(5		)	113		(19		)	1,284
Total RMBS	63,321		(5		)	2,547		(122		)	65,741
Agency CMBS	9,707		0			403		(26		)	10,084
Other securities⁽¹⁾	1,239		0			3		(4		)	1,238
Total investment securities available for sale	$	78,600	$	(5	)	$	2,980	$	(152	)	$	81,423



	December 31, 2019
(Dollars in millions)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses			Fair Value
Investment securities available for sale:
U.S. Treasury securities	$	4,122	$	6	$	(4	)	$	4,124
RMBS:
Agency	62,003		1,120		(284		)	62,839
Non-agency	1,235		266		(2		)	1,499
Total RMBS	63,238		1,386		(286		)	64,338
Agency CMBS	9,303		165		(42		)	9,426
Other securities⁽¹⁾	1,321		4		0			1,325
Total investment securities available for sale	$	77,984	$	1,561	$	(332	)	$	79,213

__________


⁽¹⁾	Includes primarily supranational bonds, foreign government bonds and other asset-backed securities.

Investment Securities in a Gross Unrealized Loss Position

Table 2.2: Securities in a Gross Unrealized Loss Position



	March 31, 2020
	Less than 12 Months					12 Months or Longer					Total
(Dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses
Investment securities available for sale without an allowance for credit losses:
RMBS:
Agency	$	1,970	$	(29	)	$	5,214	$	(74	)	$	7,184	$	(103	)
Non-agency	211		(12		)	0		0			211		(12		)
Total RMBS	2,181		(41		)	5,214		(74		)	7,395		(115		)
Agency CMBS	1,351		(14		)	985		(12		)	2,336		(26		)
Other securities⁽¹⁾	555		(4		)	0		0			555		(4		)
Total investment securities available for sale in a gross unrealized loss position without an allowance for credit losses⁽²⁾	$	4,087	$	(59	)	$	6,199	$	(86	)	$	10,286	$	(145	)



	December 31, 2019
	Less than 12 Months					12 Months or Longer					Total
(Dollars in millions)	Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses			Fair Value		Gross Unrealized Losses
Investment securities available for sale:
U.S. Treasury securities	$	2,647	$	(4	)	$	0	$	0		$	2,647	$	(4	)
RMBS:
Agency	10,494		(92		)	10,567		(192		)	21,061		(284		)
Non-agency	35		(1		)	16		(1		)	51		(2		)
Total RMBS	10,529		(93		)	10,583		(193		)	21,112		(286		)
Agency CMBS	2,580		(23		)	1,563		(19		)	4,143		(42		)
Other securities⁽¹⁾	126		0			106		0			232		0
Total investment securities available for sale in a gross unrealized loss position	$	15,882	$	(120	)	$	12,252	$	(212	)	$	28,134	$	(332	)

__________


⁽¹⁾	Includes primarily supranational bonds and foreign government bonds.


⁽²⁾	Consists of approximately 590 securities in gross unrealized loss positions as of March 31, 2020.

Maturities and Yields of Investment Securities

Table 2.3: Contractual Maturities and Weighted-Average Yields of Securities



	March 31, 2020
(Dollars in millions)	Due in 1 Year or Less			Due > 1 Year through 5 Years			Due > 5 Years through 10 Years			Due > 10 Years			Total
Fair value of securities available for sale:
U.S. Treasury securities	$	0		$	1,549		$	2,811		$	0		$	4,360
RMBS⁽¹⁾:
Agency	0			68			912			63,477			64,457
Non-agency	0			0			0			1,284			1,284
Total RMBS	0			68			912			64,761			65,741
Agency CMBS⁽¹⁾	6			2,210			3,742			4,126			10,084
Other securities	499			457			282			0			1,238
Total securities available for sale	$	505		$	4,284		$	7,747		$	68,887		$	81,423
Amortized cost of securities available for sale	$	503		$	4,263		$	7,574		$	66,260		$	78,600
Weighted-average yield for securities available for sale	1.49		%	2.10		%	2.18		%	2.82		%	2.71		%

__________


⁽¹⁾	As of March 31, 2020, the weighted-average expected maturities of RMBS and Agency CMBS are 3.6 years and 5.3 years, respectively.

Net Securities Gains or Losses and Process from Sales

Total proceeds from sales of our securities were $144 million and $3.1 billion for the three months ended March 31, 2020 and 2019, respectively. We recognized gains of less than $1 million and $24 million from the sales for the three months ended March 31, 2020 and 2019, respectively.

Securities Pledged and Received

We pledged investment securities totaling $13.6 billion and $14.0 billion as of March 31, 2020 and December 31, 2019, respectively. These securities are primarily pledged to secure Federal Home Loan Banks (“FHLB”) advances and Public Funds deposits, as well as for other purposes as required or permitted by law. We accepted pledges of securities with a fair value of approximately $1 million as of both March 31, 2020 and December 31, 2019, related to our derivative transactions.

Summary of Significant Accounting Policies - Revenue Recognition (Details) - Credit Card	3 Months Ended
	Mar. 31, 2020
Loans and Leases Receivable Disclosure [Line Items]
Loan Commitment and Origination Fees and Discounts or Premiums, Amortization Period	12 months
Amortization term of annual membership fees	12 months

Derivative Instruments and Hedging Activities - Additional Information (Detail) $ in Millions	3 Months Ended
	Mar. 31, 2020 USD ($)
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Loss (net after-tax) recorded in AOCI related to derivatives designated as cash flow hedges expected to be reclassified to earnings over the next 12 months	$ (556)
Maximum length of time over which forecasted transactions were hedged, years	7 years

Derivative Instruments and Hedging Activities - Notional and Fair Values of Derivative Instruments (Details) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Derivatives, Fair Value [Line Items]
Notional or contractual amount	$ 271,019	$ 255,546
Derivative assets, gross amount	6,617	1,729
Derivative liabilities, gross amount	3,884	1,197
Derivative asset, netting adjustments	(3,567)	(633)
Derivative liability, netting adjustments	(1,127)	(523)
Total derivative assets	3,050	1,096
Total derivative liabilities	2,757	674
Net valuation allowance on derivative assets and liabilities for non-performance risk	19	12
Derivatives designated as accounting hedges
Derivatives, Fair Value [Line Items]
Notional or contractual amount	171,402	164,821
Derivative assets, gross amount	1,392	332
Derivative liabilities, gross amount	103	305
Derivatives designated as accounting hedges \| Interest rate contracts
Derivatives, Fair Value [Line Items]
Notional or contractual amount	162,324	154,487
Derivative assets, gross amount	1,013	332
Derivative liabilities, gross amount	88	84
Derivatives designated as accounting hedges \| Interest rate contracts \| Fair value hedges
Derivatives, Fair Value [Line Items]
Notional or contractual amount	56,324	57,587
Derivative assets, gross amount	9	11
Derivative liabilities, gross amount	61	55
Derivatives designated as accounting hedges \| Interest rate contracts \| Cash flow hedges
Derivatives, Fair Value [Line Items]
Notional or contractual amount	106,000	96,900
Derivative assets, gross amount	1,004	321
Derivative liabilities, gross amount	27	29
Derivatives designated as accounting hedges \| Foreign exchange contracts
Derivatives, Fair Value [Line Items]
Notional or contractual amount	9,078	10,334
Derivative assets, gross amount	379	0
Derivative liabilities, gross amount	15	221
Derivatives designated as accounting hedges \| Foreign exchange contracts \| Fair value hedges
Derivatives, Fair Value [Line Items]
Notional or contractual amount	1,379	1,402
Derivative assets, gross amount	3	0
Derivative liabilities, gross amount	11	6
Derivatives designated as accounting hedges \| Foreign exchange contracts \| Cash flow hedges
Derivatives, Fair Value [Line Items]
Notional or contractual amount	5,193	6,103
Derivative assets, gross amount	287	0
Derivative liabilities, gross amount	4	113
Derivatives designated as accounting hedges \| Foreign exchange contracts \| Net investment hedges
Derivatives, Fair Value [Line Items]
Notional or contractual amount	2,506	2,829
Derivative assets, gross amount	89	0
Derivative liabilities, gross amount	0	102
Derivatives not designated as accounting hedges
Derivatives, Fair Value [Line Items]
Notional or contractual amount	99,617	90,725
Derivative assets, gross amount	5,225	1,397
Derivative liabilities, gross amount	3,781	892
Derivatives not designated as accounting hedges \| Customer accommodation
Derivatives, Fair Value [Line Items]
Notional or contractual amount	90,594	82,434
Derivative assets, gross amount	5,129	1,349
Derivative liabilities, gross amount	3,718	853
Derivatives not designated as accounting hedges \| Interest rate contracts \| Customer accommodation
Derivatives, Fair Value [Line Items]
Notional or contractual amount	67,383	62,268
Derivative assets, gross amount	1,650	552
Derivative liabilities, gross amount	293	117
Derivatives not designated as accounting hedges \| Interest rate contracts \| Other interest rate exposures
Derivatives, Fair Value [Line Items]
Notional or contractual amount	7,478	6,729
Derivative assets, gross amount	91	48
Derivative liabilities, gross amount	52	30
Derivatives not designated as accounting hedges \| Foreign exchange contracts \| Customer accommodation
Derivatives, Fair Value [Line Items]
Notional or contractual amount	3,988	4,674
Derivative assets, gross amount	76	39
Derivative liabilities, gross amount	70	42
Derivatives not designated as accounting hedges \| Commodity contracts \| Customer accommodation
Derivatives, Fair Value [Line Items]
Notional or contractual amount	19,223	15,492
Derivative assets, gross amount	3,403	758
Derivative liabilities, gross amount	3,355	694
Derivatives not designated as accounting hedges \| Other contracts
Derivatives, Fair Value [Line Items]
Notional or contractual amount	1,545	1,562
Derivative assets, gross amount	5	0
Derivative liabilities, gross amount	$ 11	$ 9

Stockholders' Equity (Tables)

3 Months Ended

Mar. 31, 2020

Equity [Abstract]

Schedule of Preferred Stock

The following table summarizes our preferred stock outstanding as of March 31, 2020 and December 31, 2019.

Table 9.1: Preferred Stock Outstanding⁽¹⁾



			Redeemable by Issuer Beginning	Per Annum Dividend Rate	Dividend Frequency	Liquidation Preference per Share		Total Shares Outstanding as of March 31, 2020	Carrying Value (in millions)
Series	Description	Issuance Date	Redeemable by Issuer Beginning	Per Annum Dividend Rate	Dividend Frequency	Liquidation Preference per Share		Total Shares Outstanding as of March 31, 2020	March 31, 2020		December 31, 2019
Series B⁽²⁾	6.00% Non-Cumulative	August 20, 2012	September 1, 2017	6.00%	Quarterly	$	1,000	0	$	0	$	853
Series E	Fixed-to-Floating Rate Non-Cumulative	May 14, 2015	June 1, 2020	5.55% through 5/31/2020; 3-mo. LIBOR+ 380 bps thereafter	Semi-Annually through 5/31/2020; Quarterly thereafter	1,000		1,000,000	988		988
Series F	6.20% Non-Cumulative	August 24, 2015	December 1, 2020	6.20	Quarterly	1,000		500,000	484		484
Series G	5.20% Non-Cumulative	July 29, 2016	December 1, 2021	5.20	Quarterly	1,000		600,000	583		583
Series H	6.00% Non-Cumulative	November 29, 2016	December 1, 2021	6.00	Quarterly	1,000		500,000	483		483
Series I	5.00% Non-Cumulative	September 11, 2019	December 1, 2024	5.00	Quarterly	1,000		1,500,000	1,462		1,462
Series J	4.80% Non-Cumulative	January 31, 2020	June 1, 2025	4.80	Quarterly	1,000		1,250,000	1,209		0
Total									$	5,209	$	4,853

__________


⁽¹⁾	Except for Series E, ownership is held in the form of depositary shares, each representing a 1/40th interest in a share of fixed-rate non-cumulative perpetual preferred stock.

⁽²⁾

On March 2, 2020, we redeemed all outstanding shares of our preferred stock Series B.

Change in AOCI Gain (Loss) by Component (Net of Tax)

The following table includes the AOCI impacts from the adoption of the CECL standard and the changes in AOCI by component for the three months ended March 31, 2020 and 2019.

Table 9.2: Accumulated Other Comprehensive Income (Loss)



(Dollars in millions)	Securities Available for Sale			Hedging Relationships⁽¹⁾			Foreign Currency Translation Adjustments⁽²⁾			Other			Total
AOCI as of December 31, 2019	$	935		$	354		$	(107	)	$	(26	)	$	1,156
Cumulative effects from the adoption of the CECL standard	(8		)	0			0			0			(8		)
Other comprehensive income (loss) before reclassifications	1,224			1,695			(67		)	0			2,852
Amounts reclassified from AOCI into earnings	0			(321		)	0			0			(321		)
Other comprehensive income (loss), net of tax	1,224			1,374			(67		)	0			2,531
AOCI as of March 31, 2020	$	2,151		$	1,728		$	(174	)	$	(26	)	$	3,679



(Dollars in millions)	Securities Available for Sale			Cash Flow Hedges			Foreign Currency Translation Adjustments⁽²⁾			Securities Held to Maturity			Other			Total
AOCI as of December 31, 2018	$	(439	)	$	(418	)	$	(177	)	$	(190	)	$	(39	)	$	(1,263	)
Other comprehensive income (loss) before reclassifications	310			111			30			0			(1		)	450
Amounts reclassified from AOCI into earnings	(18		)	166			0			6			(1		)	153
Other comprehensive income (loss), net of tax	292			277			30			6			(2		)	603
AOCI as of March 31, 2019	$	(147	)	$	(141	)	$	(147	)	$	(184	)	$	(41	)	$	(660	)

_________


⁽¹⁾	Includes amounts related to cash flow hedges as well as the excluded component of cross-currency swaps designated as fair value hedges.

⁽²⁾

Includes other comprehensive gain of $142 million and loss of $34 million for the three months ended March 31, 2020 and 2019, respectively, from hedging instruments designated as net investment hedges.

Reclassifications from AOCI

The following table presents amounts reclassified from each component of AOCI to our consolidated statements of income for the three months ended March 31, 2020 and 2019.

Table 9.3: Reclassifications from AOCI



(Dollars in millions)		Three Months Ended March 31,
AOCI Components	Affected Income Statement Line Item	2020			2019
Securities available for sale:
	Non-interest income	$	0		$	24
	Income tax provision (benefit)	0			6
	Net income (loss)	0			18
Hedging relationships:
Interest rate contracts:	Interest income	26			(60		)
Foreign exchange contracts:	Interest income	7			12
	Interest expense	(1		)	0
	Non-interest income	392			(172		)
	Income (loss) from continuing operations before income taxes	424			(220		)
	Income tax provision (benefit)	103			(54		)
	Net income (loss)	321			(166		)
Securities held to maturity:⁽¹⁾
	Interest income	0			(8		)
	Income tax provision (benefit)	0			(2		)
	Net income (loss)	0			(6		)
Other:
	Non-interest income and non-interest expense	0			1
	Income tax provision (benefit)	0			0
	Net income (loss)	0			1
Total reclassifications		$	321		$	(153	)

__________

⁽¹⁾

On December 31, 2019, we transferred our entire portfolio of held to maturity securities to available for sale.

Components of Other Comprehensive Income (Loss) and Related Tax Impact

The table below summarizes other comprehensive income activity and the related tax impact for the three months ended March 31, 2020 and 2019.

Table 9.4: Other Comprehensive Income



	Three Months Ended March 31,
	2020								2019
(Dollars in millions)	Before Tax			Provision (Benefit)		After Tax			Before Tax			Provision (Benefit)			After Tax
Other comprehensive income:
Net unrealized gains on securities available for sale	$	1,610		$	386	$	1,224		$	384		$	92		$	292
Net unrealized gains on hedging relationships	1,808			434		1,374			365			88			277
Foreign currency translation adjustments⁽¹⁾	(21		)	46		(67		)	19			(11		)	30
Net changes in securities held to maturity	0			0		0			7			1			6
Other	0			0		0			(2		)	0			(2		)
Other comprehensive income	$	3,397		$	866	$	2,531		$	773		$	170		$	603

__________

⁽¹⁾

Includes the impact of hedging instruments designated as net investment hedges.

- Definition

Tabular disclosure of an entity's stock, including par or stated value per share, number and dollar amount of share subscriptions, shares authorized, shares issued, shares outstanding, number and dollar amount of shares held in an employee trust, dividend per share, total dividends, share conversion features, par value plus additional paid in capital, the value of treasury stock and other information necessary to a fair presentation, and EPS information. Stock by class includes common, convertible, and preferred stocks which are not redeemable or redeemable solely at the option of the issuer. Includes preferred stock with redemption features that are solely within the control of the issuer and mandatorily redeemable stock if redemption is required to occur only upon liquidation or termination of the reporting entity. If more than one issue is outstanding, state the title of each issue and the corresponding dollar amount; dollar amount of any shares subscribed but unissued and the deduction of subscriptions receivable there from; number of shares authorized, issued, and outstanding.

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+ Details

Allowance for Credit Losses and Reserve for Unfunded Lending Commitments

3 Months Ended

Mar. 31, 2020

Accounts, Notes, Loans and Financing Receivable, Gross, Allowance, and Net [Abstract]

Allowance for Credit Losses

NOTE 4—ALLOWANCE FOR CREDIT LOSSES AND RESERVE FOR UNFUNDED LENDING COMMITMENTS

Effective January 1, 2020, we adopted the CECL standard. Concurrent with our adoption of the CECL standard in the first quarter of 2020, we reclassified our finance charge and fee reserve to our allowance for credit losses, with a corresponding increase to credit card loans held for investment. Accordingly, our disclosures below reflect these adoption changes. Prior period presentation was not modified to conform to the current period presentation. See “Note 1—Summary of Significant Accounting Policies” for additional information.

Our allowance for credit losses represents management’s current estimate of expected credit losses over the contractual terms of our loans held for investment as of each balance sheet date. Expected recoveries of amounts previously charged off or expected to be charged off are recognized within the allowance. When developing an estimate of expected credit losses, we use both quantitative and qualitative methods in considering all available information relevant to assessing collectability. This may include internal information, external information, or a combination of both relating to past events, current conditions, and reasonable and supportable forecasts. Management will consider and may qualitatively adjust for conditions, changes, and trends in loan portfolios that may not be captured in modeled results. These adjustments are referred to as qualitative factors and represent management’s judgment of the imprecision and risks inherent in the processes and assumptions used in establishing the allowance for credit losses. Significant judgment is applied in our estimation of lifetime credit losses.

We have unfunded lending commitments in our Commercial Banking business that are not unconditionally cancellable by us, for which we estimate expected credit losses in establishing a reserve. This reserve is measured using the same measurement objectives as the allowance for loans held for investment. We build or release the reserve for unfunded lending commitments through the provision for credit losses in our consolidated statements of income and the related reserve for unfunded lending commitments is included in other liabilities on our consolidated balance sheets.

Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity

Table 4.1: Allowance for Credit Losses and Reserve for Unfunded Lending Commitments Activity



	Three Months Ended March 31, 2020
(Dollars in millions)	Credit Card			Consumer Banking			Commercial Banking			Total
Allowance for credit losses:
Balance as of December 31, 2019	$	5,395		$	1,038		$	775		$	7,208
Cumulative effects from adoption of the CECL standard	2,241			502			102			2,845
Finance charge and fee reserve reclassification⁽¹⁾	462			0			0			462
Balance as of January 1, 2020	8,098			1,540			877			10,515
Charge-offs	(1,849		)	(496		)	(112		)	(2,457		)
Recoveries⁽²⁾	413			250			3			666
Net charge-offs	(1,436		)	(246		)	(109		)	(1,791		)
Provision for credit losses	3,702			860			805			5,367
Allowance build for credit losses	2,266			614			696			3,576
Other changes⁽³⁾	(18		)	0			0			(18		)
Balance as of March 31, 2020	10,346			2,154			1,573			14,073
Reserve for unfunded lending commitments:
Balance as of December 31, 2019	0			5			130			135
Cumulative effects from adoption of the CECL standard	0			(5		)	42			37
Balance as of January 1, 2020	0			0			172			172
Provision for losses on unfunded lending commitments	0			0			51			51
Balance as of March 31, 2020	0			0			223			223
Combined allowance and reserve as of March 31, 2020	$	10,346		$	2,154		$	1,796		$	14,296



	Three Months Ended March 31, 2019
(Dollars in millions)	Credit Card			Consumer Banking			Commercial Banking			Total
Allowance for loan and lease losses:
Balance as of December 31, 2018	$	5,535		$	1,048		$	637		$	7,220
Charge-offs	(1,782		)	(471		)	(20		)	(2,273		)
Recoveries⁽²⁾	418			250			6			674
Net charge-offs	(1,364		)	(221		)	(14		)	(1,599		)
Provision for loan and lease losses	1,389			235			60			1,684
Allowance build for loan and lease losses	25			14			46			85
Other changes⁽³⁾	8			0			0			8
Balance as of March 31, 2019	5,568			1,062			683			7,313
Reserve for unfunded lending commitments:
Balance as of December 31, 2018	0			4			118			122
Provision for losses on unfunded lending commitments	0			0			9			9
Balance as of March 31, 2019	0			4			127			131
Combined allowance and reserve as of March 31, 2019	$	5,568		$	1,066		$	810		$	7,444

_________


⁽¹⁾	Concurrent with our adoption of the CECL standard in the first quarter of 2020, we reclassified our finance charge and fee reserve to our allowance for credit losses, with a corresponding increase to credit card loans held for investment.


⁽²⁾	The amount and timing of recoveries is impacted by our collection strategies, which are based on customer behavior and risk profile and include direct customer communications, repossession of collateral, the periodic sale of charged off loans as well as additional strategies, such as litigation.


⁽³⁾	Represents foreign currency translation adjustments.

Credit Card Partnership Loss Sharing Arrangements

We have certain credit card partnership agreements that are presented within our consolidated financial statements on a net basis, in which our partner agrees to share a portion of the credit losses on the underlying loan portfolio. The expected reimbursements from these partners are netted against our allowance for credit losses. Our methodology for estimating reimbursements is consistent with the methodology we use to estimate the allowance for credit losses on our credit card loan receivables. These expected reimbursements result in reductions to net charge-offs and provision for credit losses. See “Note 1—Summary of Significant Accounting Policies” in our 2019 Form 10-K for further discussion of our credit card partnership agreements.

The table below summarizes the changes in the estimated reimbursements from these partners for the three months ended March 31, 2020 and 2019.

Table 4.2: Summary of Credit Card Partnership Loss Sharing Arrangements Impacts



	Three Months Ended March 31,
(Dollars in millions)	2020			2019
Estimated reimbursements from partners, beginning of period⁽¹⁾	$	2,166		$	379
Amounts due from partners which reduced net charge-offs	(302		)	(108		)
Amounts estimated to be charged to partners which reduced provision for credit losses	789			171
Estimated reimbursements from partners, end of period	$	2,653		$	442

__________

⁽¹⁾

Includes effects from adoption of the CECL standard in the first quarter of 2020.

Loans - Additional Information (Detail) - USD ($) $ in Millions	Mar. 31, 2020	Dec. 31, 2019
Loans and Leases Receivable Disclosure [Line Items]
Accrued interest receivable	$ 1,400
Financing Receivable, Troubled Debt Restructuring, Commitment to Lend	337	$ 178
Loans held for sale	1,056	400
Performing
Loans and Leases Receivable Disclosure [Line Items]
Troubled debt restructurings included in impaired loans	1,700	1,700
Federal Home Loan banks
Loans and Leases Receivable Disclosure [Line Items]
Loans Pledged as Collateral	15,500	14,600
Line of Credit Facility, Remaining Borrowing Capacity	18,900	18,700
Federal Reserve Discount Window
Loans and Leases Receivable Disclosure [Line Items]
Loans Pledged as Collateral	6,200	6,700
Line of Credit Facility, Remaining Borrowing Capacity	4,900	5,300
Consumer Banking \| Performing
Loans and Leases Receivable Disclosure [Line Items]
Troubled debt restructurings included in impaired loans	1,200	1,100
Commercial Banking \| Performing
Loans and Leases Receivable Disclosure [Line Items]
Troubled debt restructurings included in impaired loans	249	$ 224
Domestic credit card: \| Credit Card
Loans and Leases Receivable Disclosure [Line Items]
Financing Receivable, Past Due, Revolving, Converted To Term Loan	$ 160

Earnings Per Common Share - Computation of Basic and Diluted Earnings Per Common Share (Detail) - USD ($) $ / shares in Units, shares in Millions, $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019
Earnings Per Share [Abstract]
Income (loss) from continuing operations, net of tax	$ (1,340)	$ 1,410
Income from discontinued operations, net of tax	0	2
Net income (loss)	(1,340)	1,412
Dividends and undistributed earnings allocated to participating securities	(3)	(12)
Preferred stock dividends	(55)	(52)
Issuance cost for redeemed preferred stock	(22)	0
Net income (loss) available to common stockholders	$ (1,420)	$ 1,348
Total weighted-average basic shares outstanding	457.6	469.4
Effect of dilutive securities:
Stock options	0.0	1.1
Other contingently issuable shares	0.0	1.1
Total effect of dilutive securities	0.0	2.2
Total weighted-average diluted shares outstanding	457.6	471.6
Basic earnings per common share:
Net income (loss) from continuing operations (in dollars per share)	$ (3.10)	$ 2.87
Net income (loss) per basic common share (in dollars per share)	(3.10)	2.87
Diluted earnings per common share:
Net income (loss) from continuing operations (in dollars per share)	(3.10)	2.86
Net income (loss) per diluted common share (in dollars per share)	$ (3.10)	$ 2.86

Commitments, Contingencies, Guarantees, and Others - Litigation (Detail) $ in Millions		1 Months Ended
	Dec. 31, 2019 USD ($)	Oct. 31, 2018 USD ($)	Mar. 31, 2020 USD ($) claim
Loss Contingencies [Line Items]
Loss contingency, estimate of possible loss \| $			$ 1,200
Number of consumer class action cases filed for Cybersecurity Incident \| claim			73
Anti-money laundering
Loss Contingencies [Line Items]
Litigation settlement paid \| $		$ 100
Pending litigation \| Interchange litigation
Loss Contingencies [Line Items]
Litigation settlement, attributable to reporting entity and third party \| $	$ 5,500
United States
Loss Contingencies [Line Items]
Number of consumer class action cases filed for Cybersecurity Incident \| claim			61
Canada
Loss Contingencies [Line Items]
Number of consumer class action cases filed for Cybersecurity Incident \| claim			12

Stockholders' Equity - Change in AOCI Gain (Loss) by Component (Net of Tax) (Detail) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2020	Mar. 31, 2019	Jan. 01, 2020	Jan. 01, 2019
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
AOCI beginning balance	$ 1,156	$ (1,263)
Cumulative effects from the adoption of the CECL standard			$ (2,192)	$ (11)
Other comprehensive income (loss) before reclassifications		450
Amounts reclassified from AOCI into earnings		153
Other comprehensive income (loss), net of tax	2,531	603
AOCI ending balance	3,679	(660)
Accumulated Net Unrealized Investment Gain (Loss) \| Securities Available for Sale
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
AOCI beginning balance	935	(439)
Cumulative effects from the adoption of the CECL standard			(8)
Other comprehensive income (loss) before reclassifications	1,224	310
Amounts reclassified from AOCI into earnings	0	(18)
Other comprehensive income (loss), net of tax	1,224	292
AOCI ending balance	2,151	(147)
Accumulated Net Unrealized Investment Gain (Loss) \| Securities Held to Maturity
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
AOCI beginning balance		(190)
Other comprehensive income (loss) before reclassifications		0
Amounts reclassified from AOCI into earnings		6
Other comprehensive income (loss), net of tax		6
AOCI ending balance		(184)
Cash Flow Hedges
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
AOCI beginning balance	354	(418)
Cumulative effects from the adoption of the CECL standard			0
Other comprehensive income (loss) before reclassifications	1,695	111
Amounts reclassified from AOCI into earnings	(321)	166
Other comprehensive income (loss), net of tax	1,374	277
AOCI ending balance	1,728	(141)
Foreign Currency Translation Adjustments
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
AOCI beginning balance	(107)	(177)
Cumulative effects from the adoption of the CECL standard			0
Other comprehensive income (loss) before reclassifications	(67)	30
Amounts reclassified from AOCI into earnings	0	0
Other comprehensive income (loss), net of tax	(67)	30
AOCI ending balance	(174)	(147)
Other
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
AOCI beginning balance	(26)	(39)
Cumulative effects from the adoption of the CECL standard			0
Other comprehensive income (loss) before reclassifications	0	(1)
Amounts reclassified from AOCI into earnings	0	(1)
Other comprehensive income (loss), net of tax	0	(2)
AOCI ending balance	(26)	(41)
Accumulated Other Comprehensive Income (Loss)
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
AOCI beginning balance	1,156
Cumulative effects from the adoption of the CECL standard			$ (8)
Other comprehensive income (loss) before reclassifications	2,852
Amounts reclassified from AOCI into earnings	(321)
Other comprehensive income (loss), net of tax	2,531
AOCI ending balance	3,679
Net investment hedges
Accumulated Other Comprehensive Income (Loss), Net of Tax [Roll Forward]
Gains (losses) recorded in AOCI	$ 142	$ (34)