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Document and Entity Information - shares	6 Months Ended
Document and Entity Information - shares	Jun. 30, 2014	Jul. 31, 2014
Document And Entity Information [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Jun. 30, 2014
Document Fiscal Year Focus	2014
Document Fiscal Period Focus	Q2
Entity Registrant Name	CAPITAL ONE FINANCIAL CORP
Entity Central Index Key	0000927628
Current Fiscal Year End Date	--12-31
Entity Filer Category	Large Accelerated Filer
Entity Common Stock, Shares Outstanding		561,318,773

Consolidated Statements of Income - USD ($) $ in Millions	3 Months Ended		6 Months Ended
Consolidated Statements of Income - USD ($) $ in Millions	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Interest income:
Loans, including loans held for sale	$ 4,279	$ 4,596	$ 8,586	$ 9,245
Investment securities	409	391	825	765
Other	24	23	54	51
Total interest income	4,712	5,010	9,465	10,061
Interest expense:
Deposits	272	318	548	644
Securitized debt obligations	39	45	77	101
Senior and subordinated notes	78	82	155	164
Other borrowings	8	12	20	29
Total interest expense	397	457	800	938
Net interest income	4,315	4,553	8,665	9,123
Provision for credit losses	704	762	1,439	1,647
Net interest income after provision for credit losses	3,611	3,791	7,226	7,476
Non-interest income:
Service charges and other customer-related fees	460	534	934	1,084
Interchange fees, net	535	486	975	931
Total other-than-temporary impairment	(3)	(12)	(6)	(18)
Less: Portion of other-than-temporary impairment recorded in AOCI	2	8	0	(11)
Net other-than-temporary impairment recognized in earnings	(1)	(4)	(6)	(29)
Other	159	69	270	80
Total non-interest income	1,153	1,085	2,173	2,066
Non-interest expense:
Salaries and associate benefits	1,125	1,118	2,286	2,213
Occupancy and equipment	447	371	852	728
Marketing	335	330	660	647
Professional services	296	340	583	662
Communications and data processing	203	236	399	452
Amortization of intangibles	136	167	279	344
Other	437	456	852	963
Total non-interest expense	2,979	3,018	5,911	6,009
Income from continuing operations before income taxes	1,785	1,858	3,488	3,533
Income tax provision	581	631	1,160	1,172
Income from continuing operations, net of tax	1,204	1,227	2,328	2,361
Income (loss) from discontinued operations, net of tax	(10)	(119)	20	(197)
Net income	1,194	1,108	2,348	2,164
Dividends and undistributed earnings allocated to participating securities	(4)	(4)	(9)	(9)
Preferred stock dividends	(13)	(13)	(26)	(26)
Net income available to common stockholders	$ 1,177	$ 1,091	$ 2,313	$ 2,129
Basic earnings per common share:
Net income from continuing operations	$ 2.09	$ 2.08	$ 4.03	$ 4.00
Income (loss) from discontinued operations	(0.02)	(0.20)	0.03	(0.34)
Net income per basic common share	2.07	1.88	4.06	3.66
Diluted earnings per common share:
Net income from continuing operations	2.06	2.05	3.97	3.96
Income (loss) from discontinued operations	(0.02)	(0.20)	0.03	(0.34)
Net income per diluted common share	2.04	1.85	4.00	3.62
Dividends paid per common share	$ 0.30	$ 0.30	$ 0.60	$ 0.35

Consolidated Statements of Comprehensive Income - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Statement Of Income And Comprehensive Income [Abstract]
Net income	$ 1,194	$ 1,108	$ 2,348	$ 2,164
Other comprehensive income (loss) before taxes:
Net unrealized gains (losses) on securities available for sale	269	(1,747)	498	(1,956)
Net unrealized gains on securities held to maturity	33	0	61	0
Net unrealized gains (losses) on cash flow hedges	114	(258)	144	(279)
Foreign currency translation adjustments	79	(18)	66	(143)
Other	(3)	3	(4)	7
Other comprehensive income (loss) before taxes	492	(2,020)	765	(2,371)
Income tax provision (benefit) related to other comprehensive income	153	(755)	264	(840)
Other comprehensive income (loss), net of tax	339	(1,265)	501	(1,531)
Comprehensive income (loss)	$ 1,533	$ (157)	$ 2,849	$ 633

Consolidated Balance Sheets - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Cash and cash equivalents:
Cash and due from banks	$ 3,598	$ 2,821
Interest-bearing deposits with banks	2,954	3,131
Federal funds sold and securities purchased under agreements to resell	180	339
Total cash and cash equivalents	6,732	6,291
Restricted cash for securitization investors	361	874
Securities available for sale, at fair value	41,113	41,800
Securities held to maturity, at carrying value	20,688	19,132
Loans held for investment:
Unsecuritized loans held for investment	161,224	157,651
Restricted loans for securitization investors	37,304	39,548
Total loans held for investment	198,528	197,199
Allowance for loan and lease losses	(3,998)	(4,315)
Net loans held for investment	194,530	192,884
Loans held for sale, at lower of cost or fair value	709	218
Premises and equipment, net	3,764	3,839
Interest receivable	1,473	1,418
Goodwill	13,977	13,978
Other assets	14,970	16,499
Total assets	298,317	296,933
Liabilities:
Interest payable	309	307
Customer deposits:
Non-interest bearing deposits	24,920	22,643
Interest-bearing deposits	180,970	181,880
Total customer deposits	205,890	204,523
Securitized debt obligations	10,010	10,289
Other debt:
Federal funds purchased and securities loaned or sold under agreements to repurchase	2,030	915
Senior and subordinated notes	16,628	13,134
Other borrowings	10,446	16,316
Total other debt	29,104	30,365
Other liabilities	9,189	9,817
Total liabilities	254,502	255,301
Commitments, contingencies and guarantees (see Note 14)
Stockholders' equity:
Preferred stock (par value $.01 per share; 50,000,000 shares authorized; 1,375,000 and 875,000 shares issued and outstanding as of June 30, 2014, and December 31, 2013, respectively)	0	0
Common stock (par value $.01 per share; 1,000,000,000 shares authorized; 638,961,478 and 637,151,800 shares issued as of June 30, 2014, and December 31, 2013, respectively, and 561,849,971 and 572,675,375 shares outstanding as of June 30, 2014, and December 31, 2013, respectively)	6	6
Additional paid-in capital, net	27,210	26,526
Retained earnings	22,270	20,292
Accumulated other comprehensive income	(371)	(872)
Treasury stock at cost (par value $.01 per share; 77,111,507 and 64,476,425 shares as of June 30, 2014, and December 31, 2013, respectively)	(5,300)	(4,320)
Total stockholders' equity	43,815	41,632
Total liabilities and stockholders' equity	$ 298,317	$ 296,933

Consolidated Balance Sheets (Parenthetical) - $ / shares	Jun. 30, 2014	Dec. 31, 2013
Statement Of Financial Position [Abstract]
Preferred stock, par value	$ 0.01	$ 0.01
Preferred stock, shares authorized	50,000,000	50,000,000
Preferred stock, shares issued	1,375,000	875,000
Preferred stock, shares outstanding	1,375,000	875,000
Common stock, par value	$ 0.01	$ 0.01
Common stock, shares authorized	1,000,000,000	1,000,000,000
Common stock, shares issued	638,961,478	637,151,800
Common stock, shares outstanding	561,849,971	572,675,375
Treasury stock, at cost; par value	$ 0.01	$ 0.01
Treasury stock, at cost; shares	77,111,507	64,476,425

Consolidated Statements of Changes in Stockholders' Equity - 6 months ended Jun. 30, 2014 - USD ($)
$ in Millions

Total

Series C Preferred Stock [Member]

Preferred Stock [Member]

Common Stock [Member]

Additional Paid-in Capital [Member]

Retained Earnings [Member]

^[1]

Accumulated Other Comprehensive Income (Loss) [Member]

Treasury Stock [Member]

Balance, Amount at Dec. 31, 2013

$ 41,632

$ 0

$ 6

$ 26,526

$ 20,292

$ (872)

$ (4,320)

Balance, Shares at Dec. 31, 2013

875,000

637,151,800

Comprehensive income

2,849

2,348

501

Cash dividends-common stock $ 0.60 per share

(344)

Cash dividends-preferred stock

(26)

Purchases of treasury stock

(980)

Issuances of common stock and restricted stock, net of forfeitures

$ 0

Issuances of common stock and restricted stock, net of forfeitures (in shares)

841,187

Exercise of stock options and warrants, tax benefits of exercises and restricted stock vesting

$ 0

Exercise of stock options and warrants, tax benefits of exercises and restricted stock vesting (in shares)

968,491

Issuances of preferred stock (Series C)

485

$ 0

485

Issuances of preferred stock (Series C) (in shares)

500,000

Compensation expense for restricted stock awards and stock options

Balance, Amount at Jun. 30, 2014

$ 43,815

$ 0

$ 6

$ 27,210

$ 22,270

$ (371)

$ (5,300)

Balance, Shares at Jun. 30, 2014

1,375,000

638,961,478

[1]	Retained earnings as of December 31, 2013 includes the cumulative impact of $112 million resulting from the adoption of ASU 2014-01 "Accounting For Investments in Qualified Affordable Housing Projects." See "Note 1-Summary of Significant Accounting Policies" for additional information.

Consolidated Statements of Changes in Stockholders' Equity (Parenthetical)

6 Months Ended

Jun. 30, 2014

$ / shares

Cash dividends-common stock (in dollars per share)

$ 0.60

Percentage of cash dividends per annum-preferred stock

6.00%

Retained Earnings [Member]

Cash dividends-common stock (in dollars per share)

$ 0.6

^[1]

Percentage of cash dividends per annum-preferred stock

6.00%

^[1]

[1]	Retained earnings as of December 31, 2013 includes the cumulative impact of $112 million resulting from the adoption of ASU 2014-01 "Accounting For Investments in Qualified Affordable Housing Projects." See "Note 1-Summary of Significant Accounting Policies" for additional information.

Consolidated Statements of Cash Flows - USD ($) $ in Millions	6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013
Operating activities:
Income from continuing operations, net of tax	$ 2,328	$ 2,361
Income (loss) from discontinued operations, net of tax	20	(197)
Net income	2,348	2,164
Adjustments to reconcile net income to cash provided by operating activities:
Provision for credit losses	1,439	1,647
Depreciation and amortization, net	1,017	1,152
Net gain on sales of securities available for sale	(12)	(4)
Impairment losses on securities available for sale	6	29
Loans held for sale:
Originations and purchases	(1,920)	(552)
Gain on sales	(20)	(18)
Proceeds from sales and paydowns	1,449	625
Stock plan compensation expense	137	112
Changes in operating assets and liabilities:
(Increase) decrease in interest receivable	(55)	240
Decrease in other assets	1,227	320
Increase (decrease) in interest payable	2	(126)
Decrease in other liabilities	(668)	(378)
Net cash used by discontinued operations	(30)	(287)
Net cash provided by operating activities	4,920	4,924
Investing activities:
Purchases of securities	(7,907)	(10,502)
Proceeds from paydowns and maturities of securities	3,976	8,486
Proceeds from sales of securities	3,559	1,320
Net (increase) decrease in loans held for investment	(4,047)	4,705
Principal recoveries of loans previously charged off	802	827
Purchases of premises and equipment	(250)	(450)
Net cash provided (used) by investing activities	(3,867)	4,386
Financing activities:
Decrease in restricted cash for securitization investors	513	51
Net increase (decrease) in deposits	1,363	(2,628)
Issuance of securitized debt obligations	2,446	1,450
Maturities and paydowns of securitized debt obligations	(2,791)	(2,017)
Issuance of senior and subordinated notes and junior subordinated debentures	4,731	934
Redemption of junior subordinated debentures	0	(3,641)
Maturities and redemptions of senior and subordinate notes	(1,374)	(500)
Net decrease in other borrowings	(4,755)	(9,191)
Net proceeds from issuances of common stock	51	44
Net proceeds from issuances of preferred stock	484	0
Proceeds from share-based payment activities	70	44
Dividends paid on common stock	(344)	(206)
Dividends paid on preferred stock	(26)	(26)
Purchases of treasury stock	(980)	(29)
Net cash used in financing activities	(612)	(15,715)
Decrease in cash and cash equivalents	441	(6,405)
Cash and cash equivalents at beginning of the period.	6,291	11,058
Cash and cash equivalents at end of the period	6,732	4,653
Non-cash items:
Net transfers from loans held for investment to loans held for sale	22	6,820
Net debt exchange of senior and subordinated notes	0	1,968
Interest paid	798	1,064
Income tax paid	$ 884	$ 646

Summary of Significant Accounting Policies

6 Months Ended

Jun. 30, 2014

Accounting Policies [Abstract]

Summary of Significant Accounting Policies

NOTE 1—SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

The Company

Capital One Financial Corporation, a Delaware Corporation established in 1995 and headquartered in McLean, Virginia, is a diversified financial services holding company with banking and non-banking subsidiaries. Capital One Financial Corporation and its subsidiaries (the “Company”) offers a broad array of financial products and services to consumers, small businesses and commercial clients through branches, the internet and other distribution channels. As of June 30, 2014, our principal subsidiaries included:

•

Capital One Bank (USA), National Association (“COBNA”), which offers credit and debit card products, other lending products and deposit products; and

•

Capital One, National Association (“CONA”), which offers a broad spectrum of banking products and financial services to consumers, small businesses and commercial clients.

The Company and its subsidiaries are hereafter collectively referred to as “we,” “us” or “our.” COBNA and CONA are collectively referred to as the “Banks.”

We also offer products outside of the United States principally through Capital One (Europe) plc (“COEP”), an indirect subsidiary of COBNA organized and located in the U.K., and through a branch of COBNA in Canada. COEP has authority, among other things, to provide credit card loans. Our branch of COBNA in Canada also has the authority to provide credit card loans.

Our principal operations are currently organized for management reporting purposes into three primary business segments, which are defined primarily based on the products and services provided or the type of customer served: Credit Card, Consumer Banking and Commercial Banking. We provide details on our business segments, the integration of recent acquisitions into our business segments and the allocation methodologies and accounting policies used to derive our business segment results in “Note 13—Business Segments.”

Basis of Presentation and Use of Estimates

The accompanying consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the U.S. (“U.S. GAAP” ). The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported on the consolidated financial statements and related disclosures. These estimates are based on information available as of the date of the consolidated financial statements. While management makes its best judgment, actual amounts or results could differ from these estimates. Certain prior period amounts have been reclassified to conform to the current period presentation.

Principles of Consolidation

The consolidated financial statements include the accounts of Capital One Financial Corporation and all other entities in which we have a controlling financial interest. We determine whether we have a controlling financial interest in an entity by first evaluating whether the entity is a voting interest entity or a Variable Interest Entity (“VIE” ). All significant intercompany account balances and transactions have been eliminated.

New Accounting Standards Adopted

Accounting for Investments in Qualified Affordable Housing Projects

In January 2014, the Financial Accounting Standard Board (“FASB”) issued guidance permitting an entity to account for Investments in Qualified Affordable Housing Projects using the proportional amortization method if certain criteria are met. The proportional amortization method amortizes the cost of the investment over the period in which the investor receives tax credits and other tax benefits, and the resulting amortization is recognized as a component of income tax expense attributable to continuing operations. Historically, these investments were under the equity method of accounting and the passive losses related to the investments were recognized within non-interest expense. We adopted this guidance in the first quarter of 2014 with retrospective application. As a result, total assets, total liabilities, and retained earnings were reduced by $115 million, $3 million and $112 million from $297.0 billion, $255.3 billion and $20.4 billion, respectively, as of December 31, 2013. In addition, net income was reduced by $9 million from $1.1 billion for the three months ended June 30, 2013 and by $19 million from $2.2 billion for the first six months ended June 30, 2013.

During the second quarter and first six months of 2014, we recognized amortization of $72 million and $144 million, respectively and tax credits of $88 million and $178 million, respectively, associated with these investments within income taxes. The carrying value of our investments in these qualified affordable housing projects was $2.9 billion and $2.8 billion as of June 30, 2014 and December 31, 2013, respectively. We are periodically required to provide additional financial or other support during the period of the investments. We recorded a liability of $1.1 billion for the unfunded commitments as of June 30, 2014, which are expected to be paid during the years from 2014 to 2017.

Obligations Resulting from Joint and Several Liability Arrangements

In February 2013, the FASB issued guidance for the recognition, measurement, and disclosure of obligations resulting from joint and several liability arrangements for which the total amount of the obligation, within the scope of this guidance, is fixed at the reporting date, except for obligations addressed within existing guidance in U.S. GAAP. The guidance clarifies that an entity shall measure the obligations as the sum of the amount the reporting entity agreed to pay on the basis of its arrangement among its co-obligors and any additional amount the reporting entity expects to pay on behalf of its co-obligors. The guidance also requires an entity to disclose the nature and amounts of the obligations as well as other information about those obligations. The guidance is effective for annual and interim periods beginning after December 15, 2013. The adoption of this guidance in the first quarter of 2014 did not have a significant impact on our financial condition, results of operations or liquidity as the guidance is consistent with our current practice.

Recently Issued but Not Yet Adopted Accounting Standards

Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period

In June 2014, the FASB issued guidance clarifying that a performance target contained within a share-based payment award that affects vesting and can be achieved after the requisite service period has been completed is to be accounted for as a performance condition. Accordingly, the grantor of such awards would recognize compensation cost in the period in which it becomes probable that the performance target will be achieved. The amount of the compensation cost recognized should represent the cost attributable to the requisite service period fulfilled. The guidance is effective for annual and interim periods beginning after December 15, 2015, with early adoption permitted. Entities may elect to adopt the guidance on either a prospective or modified retrospective basis. We do not expect our adoption of this guidance in the first quarter of 2015 to have a significant impact on our financial condition, results of operations or liquidity as the guidance is consistent with our current practice.

Accounting for Repurchase Transactions

In June 2014, the FASB issued guidance that requires repurchase-to-maturity transactions to be accounted for as secured borrowings rather than sales. New disclosures for certain transactions accounted for as secured borrowings and transfers accounted for as sales when the transferor retains substantially all of the exposure to the economic return on the transferred financial assets will also be required. We do not expect our adoption of the accounting guidance in the first quarter of 2015 to have a significant impact on our financial condition, results of operations or liquidity as the guidance is consistent with our current practice. The new disclosures will be provided beginning in the second quarter of 2015.

Revenue from Contracts with Customers

In May 2014, the FASB issued revised guidance for the recognition, measurement, and disclosure of revenue from contracts with customers. The guidance is applicable to all entities and, once effective, will replace significant portions of existing industry and transaction-specific revenue recognition rules with a more principles-based recognition model. Most revenue associated with financial instruments, including interest and loan origination fees, is outside the scope of the guidance. Gains and losses on investment securities, derivatives and sales of financial instruments are similarly excluded from the scope. The guidance is effective for annual and interim periods beginning after December 15, 2016, with early adoption prohibited. Entities can elect to adopt the guidance either on a full or modified retrospective basis. Full retrospective adoption will require a cumulative effect adjustment to retained earnings as of the beginning of the earliest comparative period presented. Modified retrospective adoption will require a cumulative effect adjustment to retained earnings as of the beginning of the reporting period in which the entity first applies the new guidance. We are currently evaluating the guidance to identify which of our revenue streams are within its scope and determine which transition method we plan to elect. Accordingly, we cannot yet quantify the impact our adoption of this guidance will have in the first quarter of 2017.

Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity

In April 2014, the FASB issued guidance changing the criteria for reporting discontinued operations. As a result of the change, only those disposals of components of an entity that represent a strategic shift that has, or will have, a major effect on an entity’s operations and financial results will be reported as discontinued operations. Expanded disclosures of discontinued operations and disposals of individually significant components of an entity that do not currently qualify for discontinued operations reporting will be required. The guidance is effective for disposals or classifications as held for sale of components of an entity that occur within annual and interim periods beginning after December 15, 2014, with early adoption permitted in certain circumstances. Our adoption of this guidance in the first quarter of 2015 will not impact what we currently report as discontinued operations due to the prospective transition provisions.

Reclassification of Collateralized Mortgage Loan Upon Foreclosure

In January 2014, the FASB issued guidance clarifying when an entity should reclassify a consumer mortgage loan collateralized by residential real estate to foreclosed property. Reclassification should occur when the creditor obtains legal title to the residential real estate property or when the borrower conveys all interest in the residential real estate property to the creditor to satisfy that loan through completion of a deed in lieu of foreclosure or through a similar legal agreement. An entity should not wait until a redemption period, if any, has expired to reclassify a consumer mortgage loan to foreclosed property. The guidance is effective for annual and interim periods beginning after December 15, 2014, with early adoption permitted. We do not expect our adoption of this guidance in the first quarter of 2015 to have a significant impact on our financial condition, results of operations or liquidity as the guidance is materially consistent with our current practice.

Discontinued Operations

6 Months Ended

Jun. 30, 2014

Discontinued Operations And Disposal Groups [Abstract]

Discontinued Operations

NOTE 2—DISCONTINUED OPERATIONS

Shutdown of Mortgage Origination Operations of our Wholesale Mortgage Banking Unit

In the third quarter of 2007, we closed the mortgage origination operations of our wholesale mortgage banking unit, GreenPoint, which we acquired in December 2006 as part of the North Fork acquisition. The results of the wholesale banking unit have been accounted for as a discontinued operation and are therefore not included in our results from continuing operations for the three and six months ended June 30, 2014 and 2013. We have no significant continuing involvement in these operations.

The following table summarizes the results from discontinued operations related to the closure of the mortgage origination operations of our wholesale mortgage banking unit:

Table 2.1: Results of Discontinued Operations


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Non-interest income (expense), net	$	(15)	$	(190)	$	32	$	(315)

Income (loss) from discontinued operations before taxes		(15)		(190)		32		(315)
Income tax provision (benefit)		(5)		(71)		12		(118)

Income (loss) from discontinued operations	$	(10)	$	(119)	$	20	$	(197)

The discontinued mortgage origination operations of our wholesale mortgage banking unit had remaining assets of $352 million and $370 million as of June 30, 2014 and December 31, 2013, respectively. Liabilities, which primarily consisted of reserves for representations and warranties on loans previously sold to third parties, totaled $912 million and $960 million as of June 30, 2014 and December 31, 2013, respectively.

- Definition

The entire disclosure for the facts and circumstances leading to the completed or expected disposal, manner and timing of disposal, the gain (loss) recognized in the income statement and the income statement caption that includes that gain (loss), amounts of revenues and pretax profit or loss reported in discontinued operations, the segment in which the disposal group was reported, and the classification (whether sold or classified as held for sale) and carrying value of the assets and liabilities comprising the disposal group. Includes all disposal groups, including those classified as components of the entity (discontinued operations).

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 205
-SubTopic 20
-Section 50
-Paragraph 2
-URI http://asc.fasb.org/extlink&oid=6360339&loc=d3e1436-107760

Reference 2: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 205
-SubTopic 20
-Section 50
-Paragraph 1
-URI http://asc.fasb.org/extlink&oid=6360339&loc=d3e1361-107760

Reference 3: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 205
-SubTopic 20
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6360339&loc=d3e1474-107760

Reference 4: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 205
-SubTopic 20
-Section 50
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=6360339&loc=d3e1510-107760

Reference 5: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 205
-SubTopic 20
-Section 45
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6892542&loc=d3e957-107759

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 205
-SubTopic 20
-Section 45
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=6892542&loc=d3e1020-107759

Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 205
-SubTopic 20
-Section 45
-Paragraph 4
-URI http://asc.fasb.org/extlink&oid=6892542&loc=d3e1012-107759

Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 360
-SubTopic 10
-Section 45
-Paragraph 5
-URI http://asc.fasb.org/extlink&oid=8077374&loc=d3e2443-110228

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 360
-SubTopic 10
-Section 50
-Paragraph 3
-URI http://asc.fasb.org/extlink&oid=6391110&loc=d3e2941-110230

+ Details

Investment Securities

6 Months Ended

Jun. 30, 2014

Investments Debt And Equity Securities [Abstract]

Investment Securities

NOTE 3—INVESTMENT SECURITIES

Our investment portfolio consists primarily of the following: U.S. Treasury debt, U.S. agency debt and corporate debt securities guaranteed by U.S. government agencies; Agency and non-agency residential mortgage-backed securities (“RMBS”) and commercial mortgage-backed securities (“CMBS”); other asset-backed securities (“ABS”), and other investments. The U.S. government agencies include Federal National Mortgage Association (“Fannie Mae”), Federal Home Loan Mortgage Corporation (“Freddie Mac”) and Government National Mortgage Association (“Ginnie Mae”). The carrying value of our investments in U.S. Treasury, Agency securities and other securities guaranteed by the U.S. government or agencies of the U.S. government represents 79% and 77% of our total investment securities as of June 30, 2014 and December 31, 2013, respectively.

Our investment portfolio includes securities available for sale and securities held to maturity. We classify securities as available for sale or held to maturity based on our investment strategy and management’s assessment of our intent and ability to hold the securities until maturity.

The table below presents the overview of our investment portfolio at June 30, 2014 and December 31, 2013.

Table 3.1 Overview of Investment Portfolio


(Dollars in millions)	June 30, 2014		December 31, 2013
Securities available for sale, at fair value	$	41,113	$	41,800
Securities held to maturity, at carrying value		20,688		19,132

Total investments	$	61,801	$	60,932

The table below presents the amortized cost, gross unrealized gains and losses, and fair value of securities available for sale at June 30, 2014 and December 31, 2013.

Table 3.2 Investment Securities Available for Sale

June 30, 2014

(Dollars in millions)

Amortized
Cost

Gross
Unrealized
Gains

Gross
Unrealized
Losses⁽¹⁾

Fair
Value

Investment securities available for sale:

U.S. Treasury debt obligations

1,221

1,223

U.S. Agency debt obligations

Corporate debt securities guaranteed by U.S. government agencies

1,120

(29)

1,092

Residential mortgage-backed securities (“RMBS”):

Agency

21,779

309

(140)

21,948

Non-agency

3,077

512

(10)

3,579

Total RMBS

24,856

821

(150)

25,527

Commercial mortgage-backed securities (“CMBS”):

Agency

4,041

(61)

4,012

Non-agency

1,803

(23)

1,808

Total CMBS

5,844

(84)

5,820

Other assets backed securities (“ABS”)⁽²⁾

5,972

(15)

6,022

Other securities⁽³⁾

1,433

(21)

1,428

Total investment securities available for sale

40,447

965

(299)

41,113


	December 31, 2013
(Dollars in millions)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses⁽¹⁾		Fair Value
Investment securities available for sale:
U.S. Treasury debt obligations	$	831	$	2	$	0	$	833
U.S. Agency debt obligations		1		0		0		1
Corporate debt securities guaranteed by U.S. government agencies		1,282		1		(49)		1,234
RMBS:
Agency		21,572		239		(332)		21,479
Non-agency		3,165		450		(15)		3,600

Total RMBS		24,737		689		(347)		25,079

CMBS:
Agency		4,262		20		(84)		4,198
Non-agency		1,854		14		(60)		1,808

Total CMBS		6,116		34		(144)		6,006

Other ABS⁽²⁾		7,123		49		(36)		7,136
Other securities⁽³⁾		1,542		24		(55)		1,511

Total investment securities available for sale	$	41,632	$	799	$	(631)	$	41,800

⁽¹⁾

Includes $8 million and $12 million as of June 30, 2014 and December 31, 2013, respectively, attributable to securities for which OTTI has been recognized. Substantially all of this amount is related to non-agency RMBS.

⁽²⁾

ABS collateralized by credit card loans constituted approximately 65% of the other ABS portfolio both as of June 30, 2014, and December 31, 2013, and ABS collateralized by auto dealer floor plan inventory loans and leases constituted approximately 13% and 15% of the other ABS portfolio as of June 30, 2014 and December 31, 2013, respectively. Approximately 89% of the securities in our other ABS portfolio were rated AAA or its equivalent as of June 30, 2014, compared with 87% as of December 31, 2013.

⁽³⁾

Includes foreign government/agency bonds, covered bonds, corporate securities, municipal securities and equity investments primarily related to activities under the Community Reinvestment Act (“CRA”).

The table below presents the carrying value, gross unrealized gains and losses, and fair value of securities held to maturity at June 30, 2014 and December 31, 2013.

Table 3.3 Investment Securities Held to Maturity

June 30, 2014

(Dollars in millions)

Amortized
Cost

Unrealized
Losses
Recorded
in AOCI⁽¹⁾

Carrying
Value

Gross
Unrealized
Gains

Gross
Unrealized
Losses

Fair
Value

Agency RMBS

20,100

(1,248)

18,852

649

(3)

19,498

Agency CMBS

1,962

(126)

1,836

(4)

1,907

Total investment securities held to maturity

22,062

(1,374)

20,688

724

(7)

21,405


	December 31, 2013
(Dollars in millions)	Amortized Cost		Unrealized Losses Recorded in AOCI⁽¹⁾		Carrying Value		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Agency RMBS	$	18,746	$	(1,303)	$	17,443	$	72	$	(30)	$	17,485
Agency CMBS		1,821		(132)		1,689		16		(5)		1,700

Total investment securities held to maturity	$	20,567	$	(1,435)	$	19,132	$	88	$	(35)	$	19,185

⁽¹⁾

Represents the unrealized holding gain or loss at the date of transfer from available for sale to held to maturity, net of any accretion.

Investment Securities in a Gross Unrealized Loss Position

The table below provides, by major security type, information about our securities available for sale in a gross unrealized loss position and the length of time that individual securities have been in a continuous unrealized loss position as of June 30, 2014 and December 31, 2013.

Table 3.4: Securities in Unrealized Loss Position

June 30, 2014

Less than 12 Months

12 Months or Longer

Total

(Dollars in millions)

Fair Value

Gross
Unrealized
Losses

Fair Value

Gross
Unrealized
Losses

Fair Value

Gross
Unrealized
Losses

Investment securities available for sale:

Corporate debt securities guaranteed by U.S. government agencies

151

(2)

838

(27)

989

(29)

RMBS:

Agency

3,224

(14)

5,138

(127)

8,362

(141)

Non-agency

149

(2)

231

(8)

380

(10)

Total RMBS

3,373

(16)

5,369

(135)

8,742

(151)

CMBS:

Agency

572

(5)

2,087

(56)

2,659

(61)

Non-agency

111

754

(23)

865

(23)

Total CMBS

683

(5)

2,841

(79)

3,524

(84)

Other ABS

825

(14)

915

(14)

Other securities

115

718

(21)

833

(21)

Total investment securities available for sale in a gross unrealized loss position

4,412

(23)

10,591

(276)

15,003

(299)


	December 31, 2013
	Less than 12 Months				12 Months or Longer				Total
(Dollars in millions)	Fair Value		Gross Unrealized Losses		Fair Value		Gross Unrealized Losses		Fair Value		Gross Unrealized Losses
Investment securities available for sale:
Corporate debt securities guaranteed by U.S. government agencies	$	1,143	$	(47)	$	46	$	(2)	$	1,189	$	(49)
RMBS:
Agency		9,769		(263)		1,770		(69)		11,539		(332)
Non-agency		454		(10)		56		(5)		510		(15)

Total RMBS		10,223		(273)		1,826		(74)		12,049		(347)

CMBS:
Agency		2,842		(74)		256		(10)		3,098		(84)
Non-agency		952		(43)		183		(17)		1,135		(60)

Total CMBS		3,794		(117)		439		(27)		4,233		(144)

Other ABS		2,528		(34)		392		(2)		2,920		(36)
Other securities		1,149		(51)		57		(4)		1,206		(55)

Total investment securities available for sale in a gross unrealized loss position	$	18,837	$	(522)	$	2,760	$	(109)	$	21,597	$	(631)

As of June 30, 2014, the amortized cost of approximately 600 securities available for sale exceeded their fair value by $299 million, of which $276 million related to investment securities that had been in a loss position for 12 months or longer. Our investments in non-agency RMBS and CMBS, non-agency ABS, and other securities accounted for $68 million, or 23%, of total gross unrealized losses on securities available for sale as of June 30, 2014.

As of June 30, 2014, the carrying value of approximately 20 securities held to maturity exceeded their fair value by $7 million. Substantially all of these unrecognized losses relate to securities held to maturity that have been in a loss position for less than 12 months as of June 30, 2014.

Maturities and Yields of Investment Securities

The following tables summarize the remaining scheduled contractual maturities, assuming no prepayments, of our investment securities as of June 30, 2014:

Table 3.5: Contractual Maturities of Securities Available for Sale


	June 30, 2014
(Dollars in millions)	Amortized Cost		Fair Value
Due in 1 year or less	$	2,117	$	2,120
Due after 1 year through 5 years		5,033		5,059
Due after 5 years through 10 years		3,835		3,824
Due after 10 years⁽¹⁾		29,462		30,110

Total	$	40,447	$	41,113

⁽¹⁾

Investments with no stated maturities, which consist of equity securities, are included with contractual maturities due after 10 years.

Table 3.6: Contractual Maturities of Securities Held to Maturity


	June 30, 2014
(Dollars in millions)	Carrying Value		Fair Value
Due after 5 years through 10 years	$	1,140	$	1,207
Due after 10 years		19,548		20,198

Total	$	20,688	$	21,405

Because borrowers may have the right to call or prepay certain obligations, the expected maturities of our securities are likely to differ from the scheduled contractual maturities presented above. The table below summarizes, by major security type, the expected maturities and weighted average yields of our investment securities as of June 30, 2014.

Table 3.7: Expected Maturities and Weighted Average Yields of Securities

June 30, 2014

(Dollars in millions)

Due in 1 Year
or Less

Due > 1 Year
through
5 Years

Due > 5 Years
through
10 Years

Due > 10
Years

Total

Fair value of securities available for sale:

U.S. Treasury debt obligations

656

567

1,223

U.S. Agency debt obligations

Corporate debt securities guaranteed by U.S. government agencies

207

872

1,092

RMBS:

Agency

193

9,888

11,867

21,948

Non-agency

940

1,998

620

3,579

Total RMBS

214

10,828

13,865

620

25,527

CMBS:

Agency

400

2,838

774

4,012

Non-agency

477

1,227

1,808

Total CMBS

484

3,315

2,001

5,820

Other ABS

1,949

3,375

601

6,022

Other securities

521

752

1,428

Total securities available for sale

3,363

18,813

18,091

846

41,113

Amortized cost of securities available for sale

3,361

18,579

17,788

719

40,447

Weighted average yield for securities available for sale⁽¹⁾

1.12%

2.21%

3.08%

7.50%

2.59%

Carrying value of securities held to maturity:

Agency RMBS

109

15,530

3,213

18,852

Agency CMBS

396

1,364

1,836

Total securities held for maturity

505

16,894

3,289

20,688

Fair value of securities held to maturity

505

17,462

3,438

21,405

Weighted average yield for securities held to maturity⁽¹⁾

0.00%

2.31%

2.73%

3.14%

2.79%

⁽¹⁾

Average yield is calculated based on the amortized cost of each security. Effective in the second quarter of 2014, we began reporting the effective yield for the investment securities. Prior to second quarter of 2014, we reported the purchase yield for the investment securities. The impact of this change on prior periods is not material.

Other-Than-Temporary Impairment

We evaluate all securities in an unrealized loss position at least on a quarterly basis, and more often as market conditions require, to assess whether the impairment is other-than-temporary. Our Other-Than-Temporary Impairment (“OTTI”) assessment is based on a discounted cash flow analysis which requires careful use of judgments and assumptions. A number of qualitative and quantitative criteria may be considered in our assessment as applicable, including the size and the nature of the portfolio; historical and projected performance such as prepayment, default and loss severity for the RMBS portfolio; recent credit events specific to the issuer and/or industry to which the issuer belongs; the payment structure of the security; external credit ratings of the issuer and any failure or delay of the issuer to make scheduled interest or principal payments; the value of underlying collateral; our intent and ability to hold the security for the long term; and current and projected market and macro-economic conditions.

For a debt security that has experienced a decline in the fair value below amortized cost basis, we recognize OTTI in earnings if we have the intent to sell the security, or if we believe it is more likely than not that we will be required to sell the security in the near term. For those securities that we do not intend to sell or expect to be required to sell, an analysis is performed to determine if any of the impairment is due to credit or whether it is due to other factors, such as interest rates. Credit-related impairment is recognized in earnings, with the remaining unrealized non-credit related impairment recorded in accumulated other comprehensive income (“AOCI”). We determine the credit component based on the difference between the security’s amortized cost basis and the present value of its expected cash flows, discounted based on the effective yield.

The table below presents the accumulative credit loss and activities for the three and six months ended June 30, 2014 and 2013, related to the credit component of OTTI recognized in earnings on debt securities:

Table 3.8 Credit Impairment Rollforward


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Credit loss component, beginning of period	$	165	$	145	$	160	$	120
Additions:
Initial credit impairment		0		3		1		11
Subsequent credit impairment		1		1		5		18

Total additions		1		4		6		29

Reduction due to payoffs, disposals, transfers & other		(1)		—		(1)		—

Credit loss component, end of period	$	165	$	149	$	165	$	149

Gross unrealized losses on our investment securities have generally decreased since December 31, 2013. We believe the unrealized losses related to investment securities for which we have not recognized credit impairment are primarily attributable to changes in market interest rates. In addition, we do not intend to sell these securities with unrealized losses, and we believe it is not likely that we will be required to sell these securities prior to recovery of their amortized cost. Except for the securities reported in the table above for which credit losses have been recognized in earnings, we believe the securities with an unrealized loss in AOCI are not other than temporarily impaired as of June 30, 2014.

Realized Gains and Losses on Securities

The following table presents the gross realized gains and losses on the sale and redemption of securities available for sale recognized in earnings for the three and six months ended June 30, 2014 and 2013. The gross realized investment losses presented below exclude credit losses recognized in earnings attributable to OTTI. We also present the proceeds from the sale of securities available for sale for the periods presented. We did not sell any investment securities that are held to maturity.

Table 3.9: Realized Gains and Losses on Securities Available for Sale


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Gross realized investment gains	$	2	$	3	$	34	$	6
Gross realized investment losses		(3)		(2)		(22)		(3)

Net realized gains (losses)	$	(1)	$	1	$	12	$	3

Total proceeds from sales	$	583	$	600	$	3,559	$	1,320

Securities Pledged and Received

As part of our liquidity management strategy, we pledge securities to secure borrowings from counterparties including the Federal Home Loan Banks (“FHLB”) and the Federal Reserve Bank. We also pledge securities to secure trust and public deposits and for other purposes as required or permitted by law. We pledged securities available for sale with a fair value of $7.5 billion and $10.7 billion as of June 30, 2014 and December 31, 2013, respectively. We pledged securities held to maturity with a carrying value of $11.9 billion and $8.2 billion as of June 30, 2014 and December 31, 2013, respectively. Of the total securities pledged as collateral, we have encumbered $17.0 billion and $17.3 billion as of June 30, 2014 and December 31, 2013, respectively, primarily related to FHLB transactions and Public Fund deposits. We accepted pledges of securities with a fair value of $11 million and $53 million as of June 30, 2014 and December 31, 2013, respectively, primarily related to our derivative transactions.

Securities Acquired

Our investment portfolio includes certain acquired debt securities that were deemed to be credit impaired at acquisition date. These securities are accounted for in accordance with accounting guidance for purchased credit-impaired debt securities.

Outstanding Balance and Carrying Value of Acquired Securities

The table below presents the outstanding contractual balance and the carrying value of the acquired credit-impaired debt securities as of June 30, 2014 and December 31, 2013.

Table 3.10: Outstanding Balance and Carrying Value of Acquired Securities


(Dollars in millions)	June 30, 2014		December 31, 2013
Contractual principal and interest	$	4,483	$	4,700
Carrying value		2,959		2,896
Amortized cost		2,425		2,432

Changes in Accretable Yield of Acquired Securities

The following table presents changes in the accretable yield related to the acquired credit-impaired debt securities:

Table 3.11: Changes in Accretable Yield of Acquired Securities


(Dollars in millions)	Acquired Credit-Impaired Securities
Accretable yield as of December 31, 2012	$	1,512
Additions from new acquisitions		88
Accretion recognized in earnings		(247)
Reduction due to payoffs, disposals, transfers & other		(2)
Net reclassifications (to) from nonaccretable difference		72

Accretable yield as of December 31, 2013	$	1,423

Additions from new acquisitions		26
Accretion recognized in earnings		(122)
Reduction due to payoffs, disposals, transfers & other		(2)
Net reclassifications (to) from nonaccretable difference		22

Accretable yield as of June 30, 2014	$	1,347

- Definition

The entire disclosure for investments in certain debt and equity securities.

+ References + Details

Loans

6 Months Ended

Jun. 30, 2014

Receivables [Abstract]

Loans

NOTE 4—LOANS

Loan Portfolio Composition

Our total loan portfolio consists of loans held for investment, including restricted loans underlying our consolidated securitization trusts, and loans held for sale. Our loan portfolio, by segment, consists of credit card, consumer banking and commercial banking loans. Credit card loans consist of domestic and international credit card loans. Consumer banking loans consist of auto, home, and retail banking loans. Commercial banking loans consist of commercial and multifamily real estate, commercial and industrial, and small-ticket commercial real estate loans.

Loans Acquired in Business Acquisitions

Loans Acquired and Accounted for Based on Expected Cash Flows

Our portfolio of loans held for investment includes loans acquired in the Chevy Chase Bank (“CCB”), ING Direct and 2012 U.S. card acquisitions. These loans were recorded at fair value at the date of each acquisition.

Acquired Loans accounted for based on expected cash flows to be collected was $26.0 billion as of June 30, 2014, compared with $28.6 billion as of December 31, 2013.

We regularly update our estimate of the amount of expected principal and interest to be collected from these loans and evaluate the results for each accounting pool that was established at acquisition based on loans with common risk characteristics. Probable decreases in expected cash flows would trigger the recognition of a loan loss through our provision for credit losses. Probable and significant increases in expected cash flows would first reverse any previously recorded allowance for loan and lease losses established subsequent to acquisition, with any remaining increase in expected cash flows recognized prospectively in interest income over the remaining estimated life of the underlying loans.

Loans Acquired and Accounted for Based on Contractual Cash Flows

The substantial majority of the loans purchased in the 2012 U.S. card acquisition had existing revolving privileges, therefore they were excluded from the Acquired Loans above and accounted for based on contractual cash flows at acquisition. After the acquisition date, these loans were accounted for using the same methodology utilized for our existing credit card portfolio prior to the 2012 U.S. card acquisition. See “Note 1—Summary of Significant Accounting Policies” in our 2013 Form 10-K for additional information on accounting guidance for these loans.

Table 4.1 below presents the composition of our portfolio of loans held for investment, which includes restricted loans for securitization investors, as of June 30, 2014 and December 31, 2013.

Table 4.1: Loan Portfolio Composition


(Dollars in millions)	June 30, 2014		December 31, 2013
Credit Card:
Domestic credit card⁽¹⁾	$	71,165	$	73,255
International credit card		7,853		8,050

Total credit card		79,018		81,305

Consumer Banking:
Auto		34,792		31,857
Home loan		32,644		35,282
Retail banking		3,626		3,623

Total consumer banking		71,062		70,762

Commercial Banking:⁽²⁾
Commercial and multifamily real estate		22,040		20,750
Commercial and industrial		25,402		23,309

Total commercial lending		47,442		44,059
Small-ticket commercial real estate		879		952

Total commercial banking		48,321		45,011

Other:
Other loans		127		121

Total loans	$	198,528	$	197,199

⁽¹⁾

Includes installment loans related to domestic card loans of $205 million and $323 million as of June 30, 2014 and December 31, 2013, respectively.

⁽²⁾

Includes construction loans and land development loans totaling $2.1 billion and $2.0 billion as of June 30, 2014 and December 31, 2013, respectively.

We had total loans held for sale of $709 million and $218 million as of June 30, 2014 and December 31, 2013, respectively.

Credit Quality

We closely monitor economic conditions and loan performance trends to manage and evaluate our exposure to credit risk. Trends in delinquency ratios are an indicator, among other considerations, of credit risk within our loan portfolios. The level of nonperforming loans represents another indicator of the potential for future credit losses. Accordingly, key metrics we track and use in evaluating the credit quality of our loan portfolio include delinquency and nonperforming loan rates, as well as charge-off rates and our internal risk ratings of larger balance commercial loans.

The following table summarizes the payment status of our loan portfolio, including an aging of delinquent loans, loans 90 days or more past due that continue to accrue interest and loans classified as nonperforming. We present the information below on the credit performance of our loan portfolio, by major portfolio segment, including key metrics that we use in tracking changes in the credit quality of each of our loan portfolios. The delinquency aging includes all past due loans, both performing and nonperforming, as of June 30, 2014 and December 31, 2013.

Table 4.2: Credit Quality

June 30, 2014

(Dollars in millions)

Current

30-59 Days

60-89 Days

> 90 Days

Total
Delinquent
Loans

Acquired
Loans

Total
Loans

> 90 Days
and
Accruing⁽¹⁾

Non-
performing
Loans⁽¹⁾

Credit Card:

Domestic credit card

69,115

691

439

883

2,013

71,165

883

International credit card

7,523

131

124

330

7,853

Total credit card

76,638

822

514

1,007

2,343

79,018

964

Consumer Banking:

Auto

32,634

1,411

594

151

2,156

34,792

151

Home loan

6,643

219

287

25,714

32,644

351

Retail banking

3,541

3,626

Total consumer banking

42,818

1,469

623

387

2,479

25,765

71,062

531

Commercial Banking:

Commercial and multifamily real estate

21,880

22,040

Commercial and industrial

25,168

152

25,402

105

Total commercial lending

47,048

177

217

47,442

169

Small-ticket commercial real estate

867

879

Total commercial banking

47,915

189

217

48,321

181

Other:

Other loans

111

127

Total

167,482

2,380

1,154

1,493

5,027

26,019

198,528

970

809

% of Total loans

84.36%

1.20%

0.58%

0.75%

2.53%

13.11%

100.00%

0.49%

0.41%


	December 31, 2013
(Dollars in millions)	Current		30-59 Days		60-89 Days		> 90 Days		Total Delinquent Loans		Acquired Loans		Total Loans		> 90 Days and Accruing⁽¹⁾		Non- performing Loans⁽¹⁾
Credit Card:
Domestic credit card	$	70,678	$	778	$	549	$	1,187	$	2,514	$	63	$	73,255	$	1,187	$	0
International credit card		7,683		141		85		141		367		0		8,050		96		88

Total credit card		78,361		919		634		1,328		2,881		63		81,305		1,283		88

Consumer Banking:
Auto		29,477		1,519		662		194		2,375		5		31,857		0		194
Home loan		6,775		60		24		239		323		28,184		35,282		0		376
Retail banking		3,535		21		8		23		52		36		3,623		2		41

Total consumer banking		39,787		1,600		694		456		2,750		28,225		70,762		2		611

Commercial Banking:
Commercial and multifamily real estate		20,602		17		11		36		64		84		20,750		2		52
Commercial and industrial		23,023		69		1		38		108		178		23,309		4		93

Total commercial lending		43,625		86		12		74		172		262		44,059		6		145

Small-ticket commercial real estate .		941		8		2		1		11		0		952		0		4

Total commercial banking		44,566		94		14		75		183		262		45,011		6		149

Other:
Other loans		102		4		2		13		19		0		121		0		19

Total	$	162,816	$	2,617	$	1,344	$	1,872	$	5,833	$	28,550	$	197,199	$	1,291	$	867

% of Total loans		82.56%		1.33%		0.68%		0.95%		2.96%		14.48%		100.00%		0.65%		0.44%

⁽¹⁾

Nonperforming loans generally include loans that have been placed on nonaccrual status. Acquired Loans are excluded from loans reported as 90 days and accruing interest as well as nonperforming loans.

Credit Card

Our credit card loan portfolio is generally highly diversified across millions of accounts and multiple geographies without significant individual exposures. We therefore generally manage credit risk on a portfolio basis. The risk in our credit card portfolio is correlated with broad economic trends, such as unemployment rates, gross domestic product (“GDP”), and home values, as well as customer liquidity, which can have a material effect on credit performance. The primary factors we assess in monitoring the credit quality and risk of our credit card portfolio are delinquency and charge-off trends, including an analysis of the migration of loans between delinquency categories over time. The table below displays the geographic profile of our credit card loan portfolio and delinquency statistics as of June 30, 2014 and December 31, 2013. We also present the delinquency rates of our credit card loan portfolio and comparative net charge-offs for the three and six months ended June 30, 2014 and 2013.

Table 4.3: Credit Card: Risk Profile by Geographic Region and Delinquency Status

June 30, 2014

(Dollars in millions)

Loans

% of
Total⁽¹⁾

Acquired
Loans

% of
Total⁽¹⁾

Total

% of
Total⁽¹⁾

Domestic credit card:

California

7,784

9.9%

0.0%

7,788

9.9%

New York

5,114

6.5

0.0

5,118

6.5

Texas

4,874

6.2

0.0

4,877

6.2

Florida

4,251

5.4

0.0

4,253

5.4

Illinois

3,460

4.4

0.0

3,462

4.4

Pennsylvania

3,274

4.1

0.0

3,276

4.1

Ohio

2,820

3.6

0.0

2,822

3.6

New Jersey

2,630

3.3

0.0

2,631

3.3

Michigan

2,483

3.1

0.0

2,484

3.1

Other

34,438

43.5

0.1

34,454

43.6

Total domestic credit card

71,128

90.0

0.1

71,165

90.1

International credit card:

Canada

4,257

5.4

0.0

4,257

5.4

United Kingdom

3,596

4.5

0.0

3,596

4.5

Total international credit card

7,853

9.9

0.0

7,853

9.9

Total credit card

78,981

99.9%

0.1%

79,018

100.0%


	December 31, 2013
(Dollars in millions)	Loans		% of Total⁽¹⁾		Acquired Loans		% of Total⁽¹⁾		Total		% of Total⁽¹⁾
Domestic credit card:
California	$	7,934		9.8%	$	6		0.0%	$	7,940		9.8%
New York		5,271		6.5		6		0.0		5,277		6.5
Texas		4,989		6.1		4		0.0		4,993		6.1
Florida		4,321		5.3		4		0.0		4,325		5.3
Illinois		3,600		4.4		3		0.0		3,603		4.4
Pennsylvania		3,439		4.2		3		0.0		3,442		4.2
Ohio		2,963		3.6		2		0.0		2,965		3.6
New Jersey		2,734		3.4		2		0.0		2,736		3.4
Michigan		2,593		3.2		2		0.0		2,595		3.2
Other		35,348		43.5		31		0.1		35,379		43.6

Total domestic credit card		73,192		90.0		63		0.1		73,255		90.1

International credit card:
Canada		4,503		5.5		0		0.0		4,503		5.5
United Kingdom		3,547		4.4		0		0.0		3,547		4.4

Total international credit card		8,050		9.9		0		0.0		8,050		9.9

Total credit card	$	81,242		99.9%	$	63		0.1%	$	81,305		100.0%

June 30, 2014

December 31, 2013

(Dollars in millions)

Total

% of Total⁽²⁾

Total

% of Total⁽²⁾

Selected credit metrics:

30+ day delinquencies

2,343

2.97%

2,881

3.54%

90+ day delinquencies

1,007

1.27

1,328

1.63

⁽¹⁾

Percentages by geographic region within the domestic and international credit card portfolios are calculated based on the total held for investment credit card loans as of the end of the reported period.

⁽²⁾

Calculated by dividing delinquent credit card loans by the total balance of credit card loans held for investment as of the end of the reported period.

Table 4.4: Credit Card: Net Charge-offs


	Three Months Ended June 30,								Six Months Ended June 30,
	2014				2013				2014				2013
(Dollars in millions)	Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾
Net charge-offs:
Domestic credit card	$	610		3.52%	$	749		4.28%	$	1,310		3.77%	$	1,576		4.36%
International credit card		75		3.93		101		5.08		155		4.05		196		4.83

Total credit card	$	685		3.56	$	850		4.36	$	1,465		3.79	$	1,772		4.41

⁽¹⁾

Calculated for each loan category by dividing annualized net charge-offs for the period by average loans held for investment during the period.

Consumer Banking

Our consumer banking loan portfolio consists of auto, home loan and retail banking loans. Similar to our credit card loan portfolio, the risk in our consumer banking loan portfolio is correlated with broad economic trends, such as unemployment rates, GDP, and home values, as well as customer liquidity, all of which can have a material effect on credit performance. Delinquency, nonperforming loans and charge-off trends are key factors we assess in monitoring the credit quality and risk of our consumer banking loan portfolio. The table below displays the geographic profile of our consumer banking loan portfolio. We also present the delinquency and nonperforming loan rates of our consumer banking loan portfolio, excluding Acquired Loans’ impact, as of June 30, 2014 and December 31, 2013, and net charge-offs for the three and six months ended June 30, 2014 and 2013.

Table 4.5: Consumer Banking: Risk Profile by Geographic Region, Delinquency Status and Performing Status

June 30, 2014

Loans

Acquired Loans

Total

(Dollars in millions)

Loans

% of
Total⁽¹⁾

Loans

% of
Total⁽¹⁾

Loans

% of
Total⁽¹⁾

Auto:

Texas

5,015

7.1%

0.0%

5,015

7.1%

California

3,735

5.3

0.0

3,735

5.3

Florida

2,359

3.3

0.0

2,359

3.3

Georgia

1,882

2.6

0.0

1,882

2.6

Louisiana

1,729

2.4

0.0

1,729

2.4

Illinois

1,463

2.1

0.0

1,463

2.1

Ohio

1,421

2.0

0.0

1,421

2.0

Other

17,186

24.2

0.0

17,188

24.2

Total auto

34,790

49.0

0.0

34,792

49.0

Home loan:

California

978

1.4

6,568

9.2

7,546

10.6

New York

1,434

2.0

1,169

1.7

2,603

3.7

Illinois

0.1

1,980

2.8

2,066

2.9

Maryland

432

0.6

1,385

2.0

1,817

2.6

New Jersey

354

0.5

1,308

1.8

1,662

2.3

Virginia

369

0.5

1,260

1.8

1,629

2.3

Florida

170

0.2

1,342

1.9

1,512

2.1

Other

3,107

4.4

10,702

15.0

13,809

19.4

Total home loan

6,930

9.7

25,714

36.2

32,644

45.9

Retail banking:

Louisiana

1,178

1.6

0.0

1,178

1.6

New York

872

1.2

0.0

872

1.2

Texas

760

1.1

0.0

760

1.1

New Jersey

261

0.3

0.0

261

0.3

Maryland

139

0.2

0.1

160

0.3

Virginia

107

0.2

0.0

126

0.2

California

0.1

0.0

0.1

Other

218

0.3

0.0

227

0.3

Total retail banking

3,577

5.0

0.1

3,626

5.1

Total consumer banking

45,297

63.7%

25,765

36.3%

71,062

100.0%

June 30, 2014

Auto

Home Loan

Retail Banking

Total Consumer
Banking

(Dollars in millions)

Amount

Adjusted
Rate⁽²⁾

Amount

Adjusted
Rate⁽²⁾

Amount

Adjusted
Rate⁽²⁾

Amount

Adjusted
Rate⁽²⁾

Credit performance:

30+ day delinquencies

2,156

6.20%

287

4.14%

1.00%

2,479

5.47%

90+ day delinquencies

151

0.43

219

3.16

0.48

387

0.85

Nonperforming loans

151

0.43

351

5.06

0.80

531

1.17


	December 31, 2013
	Loans				Acquired Loans				Total
(Dollars in millions)	Loans		% of Total⁽¹⁾		Loans		% of Total⁽¹⁾		Loans		% of Total⁽¹⁾
Auto:
Texas	$	4,736		6.7%	$	0		0.0%	$	4,736		6.7%
California		3,297		4.7		0		0.0		3,297		4.7
Florida		2,076		2.9		0		0.0		2,076		2.9
Georgia		1,709		2.4		0		0.0		1,709		2.4
Louisiana		1,677		2.4		0		0.0		1,677		2.4
Illinois		1,291		1.8		0		0.0		1,291		1.8
Ohio		1,267		1.8		0		0.0		1,267		1.8
Other		15,799		22.3		5		0.0		15,804		22.3

Total auto		31,852		45.0		5		0.0		31,857		45.0

Home loan:
California		1,010		1.5		7,153		10.1		8,163		11.6
New York		1,502		2.1		1,265		1.8		2,767		3.9
Illinois		88		0.1		2,183		3.1		2,271		3.2
Maryland		418		0.6		1,495		2.1		1,913		2.7
New Jersey		362		0.5		1,409		2.0		1,771		2.5
Virginia		351		0.5		1,367		1.9		1,718		2.4
Florida		177		0.3		1,477		2.1		1,654		2.4
Other		3,190		4.5		11,835		16.7		15,025		21.2

Total home loan		7,098		10.1		28,184		39.8		35,282		49.9

Retail banking:
Louisiana		1,234		1.7		0		0.0		1,234		1.7
New York		859		1.2		0		0.0		859		1.2
Texas		772		1.1		0		0.0		772		1.1
New Jersey		280		0.4		0		0.0		280		0.4
Maryland		125		0.1		17		0.1		142		0.2
Virginia		96		0.1		12		0.0		108		0.1
California		37		0.1		0		0.0		37		0.1
Other		184		0.3		7		0.0		191		0.3

Total retail banking		3,587		5.0		36		0.1		3,623		5.1

Total consumer banking	$	42,537		60.1	$	28,225		39.9%	$	70,762		100.0%


	December 31, 2013
	Auto				Home Loan				Retail Banking				Total Consumer Banking
(Dollars in millions)	Amount		Adjusted Rate⁽²⁾		Amount		Adjusted Rate⁽²⁾		Amount		Adjusted Rate⁽²⁾		Amount		Adjusted Rate⁽²⁾
Credit performance:
30+ day delinquencies	$	2,375		7.46%	$	323		4.55%	$	52		1.46%	$	2,750		6.47%
90+ day delinquencies		194		0.61		239		3.37		23		0.66		456		1.07
Nonperforming loans		194		0.61		376		5.29		41		1.15		611		1.44

⁽¹⁾

Percentages by geographic region are calculated based on the total held-for-investment consumer banking loans as of the end of the reported period.

⁽²⁾

Credit performance statistics exclude Acquired Loans, which were recorded at fair value at acquisition.

Table 4.6: Consumer Banking: Net Charge-offs


	Three Months Ended June 30,								Six Months Ended June 30,
	2014				2013				2014				2013
(Dollars in millions)	Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾
Net charge-offs:
Auto	$	111		1.31%	$	92		1.28%	$	245		1.48%	$	214		1.52%
Home loan		5		0.05		4		0.03		10		0.06		8		0.04
Retail banking		6		0.70		14		1.50		15		0.82		31		1.68

Total consumer banking	$	122		0.69	$	110		0.60	$	270		0.76	$	253		0.69

⁽¹⁾

Calculated for each loan category by dividing annualized net charge-offs for the period by average loans held for investment during the period.

Home Loan

Our home loans portfolio consists of both first-lien and second-lien residential mortgage loans. In evaluating the credit quality and risk of our home loans portfolio, we continually monitor a variety of mortgage loan characteristics that may affect the default experience on our overall home loans portfolio, such as vintage, geographic concentrations, lien priority and product type. Certain loan concentrations have experienced higher delinquency rates as a result of the significant decline in home prices since the home price peak in 2006 and the rise in unemployment. These loan concentrations include loans originated between 2006 and 2008 in an environment of decreasing home sales, broadly declining home prices and more relaxed underwriting standards. The following table presents the distribution of our home loans portfolio as of June 30, 2014 and December 31, 2013, based on selected key risk characteristics.

Table 4.7: Home Loan: Risk Profile by Vintage, Geography, Lien Priority and Interest Rate Type

June 30, 2014

Loans

Acquired Loans

Total Home Loans

(Dollars in millions)

Amount

% of
Total⁽¹⁾

Amount

% of
Total⁽¹⁾

Amount

% of
Total⁽¹⁾

Origination year:⁽²⁾

< = 2005

2,638

8.1%

3,774

11.6%

6,412

19.7%

2006

483

1.5

2,402

7.3

2,885

8.8

2007

340

1.0

5,058

15.5

5,398

16.5

2008

198

0.6

3,850

11.8

4,048

12.4

2009

114

0.3

2,284

7.0

2,398

7.3

2010

126

0.4

3,612

11.1

3,738

11.5

2011

239

0.7

4,015

12.3

4,254

13.0

2012

1,774

5.5

609

1.8

2,383

7.3

2013

689

2.1

0.3

778

2.4

2014

329

1.0

0.1

350

1.1

Total

6,930

21.2%

25,714

78.8%

32,644

100.0%

Geographic concentration:⁽³⁾

California

978

3.0%

6,568

20.1%

7,546

23.1%

New York

1,434

4.4

1,169

3.6

2,603

8.0

Illinois

0.2

1,980

6.1

2,066

6.3

Maryland

432

1.3

1,385

4.3

1,817

5.6

New Jersey

354

1.1

1,308

4.0

1,662

5.1

Virginia

369

1.1

1,260

3.9

1,629

5.0

Florida

170

0.5

1,342

4.1

1,512

4.6

Arizona

0.3

1,319

4.0

1,409

4.3

Washington

0.3

1,177

3.6

1,275

3.9

Louisiana

1,230

3.8

0.1

1,273

3.9

Other

1,689

5.2

8,163

25.0

9,852

30.2

Total

6,930

21.2%

25,714

78.8%

32,644

100.0%

Lien type:

1^st lien

5,880

18.0%

25,327

77.6%

31,207

95.6%

2^nd lien

1,050

3.2

387

1.2

1,437

4.4

Total

6,930

21.2%

25,714

78.8%

32,644

100.0%

Interest rate type:

Fixed rate

2,473

7.6%

3,159

9.7%

5,632

17.3%

Adjustable rate

4,457

13.6

22,555

69.1

27,012

82.7

Total

6,930

21.2%

25,714

78.8%

32,644

100.0%


	December 31, 2013
	Loans				Acquired Loans				Total Home Loans
(Dollars in millions)	Amount		% of Total⁽¹⁾		Amount		% of Total⁽¹⁾		Amount		% of Total⁽¹⁾
Origination year:⁽²⁾
< = 2005	$	2,868		8.1%	$	4,025		11.4%	$	6,893		19.5%
2006		521		1.5		2,465		7.0		2,986		8.5
2007		363		1.0		5,276		14.9		5,639		15.9
2008		212		0.6		4,084		11.6		4,296		12.2
2009		129		0.4		2,531		7.2		2,660		7.6
2010		142		0.4		4,251		12.1		4,393		12.5
2011		259		0.7		4,655		13.2		4,914		13.9
2012		1,918		5.4		805		2.3		2,723		7.7
2013		686		2.0		92		0.2		778		2.2

Total	$	7,098		20.1%	$	28,184		79.9%	$	35,282		100.0%

Geographic concentration:⁽³⁾
California	$	1,010		2.9%	$	7,153		20.3%	$	8,163		23.2%
New York		1,502		4.2		1,265		3.6		2,767		7.8
Illinois		88		0.2		2,183		6.2		2,271		6.4
Maryland		418		1.2		1,495		4.2		1,913		5.4
New Jersey		362		1.0		1,409		4.0		1,771		5.0
Virginia		351		1.0		1,367		3.9		1,718		4.9
Florida		177		0.5		1,477		4.2		1,654		4.7
Arizona		91		0.3		1,439		4.1		1,530		4.4
Washington		100		0.3		1,302		3.7		1,402		4.0
Louisiana		1,282		3.6		47		0.1		1,329		3.7
Other		1,717		4.9		9,047		25.6		10,764		30.5

Total	$	7,098		20.1%	$	28,184		79.9%	$	35,282		100.0%

Lien type:
1^st lien	$	6,020		17.1%	$	27,768		78.7%	$	33,788		95.8%
2^nd lien		1,078		3.0		416		1.2		1,494		4.2

Total	$	7,098		20.1%	$	28,184		79.9%	$	35,282		100.0%

Interest rate type:
Fixed rate	$	2,478		7.0%	$	3,434		9.7%	$	5,912		16.7%
Adjustable rate		4,620		13.1		24,750		70.2		29,370		83.3

Total	$	7,098		20.1%	$	28,184		79.9%	$	35,282		100.0%

⁽¹⁾

Percentages within each risk category are calculated based on total home loans held for investment.

⁽²⁾

The Acquired Loans origination balances in the years subsequent to 2012 are related to refinancing of previously acquired home loans.

⁽³⁾

Represents the ten states in which we have the highest concentration of home loans.

Commercial Banking

We evaluate the credit risk of commercial loans individually and use a risk-rating system to determine the credit quality of our commercial loans. We assign internal risk ratings to loans based on relevant information about the ability of borrowers to service their debt. In determining the risk rating of a particular loan, among the factors considered are the borrower’s current financial condition, historical credit performance, projected future credit performance, prospects for support from financially responsible guarantors, the estimated realizable value of any collateral and current economic trends. The ratings scale based on our internal risk-rating system is as follows:

•

Noncriticized: Loans that have not been designated as criticized, frequently referred to as “pass” loans.

•

Criticized performing: Loans in which the financial condition of the obligor is stressed, affecting earnings, cash flows or collateral values. The borrower currently has adequate capacity to meet near-term obligations; however, the stress, left unabated, may result in deterioration of the repayment prospects at some future date.

•

Criticized nonperforming: Loans that are not adequately protected by the current net worth and paying capacity of the obligor or the collateral pledged, if any. Loans classified as criticized nonperforming have a well-defined weakness, or weaknesses, which jeopardize the repayment of the debt. These loans are characterized by the distinct possibility that we will sustain a credit loss if the deficiencies are not corrected and are generally placed on nonaccrual status.

We use our internal risk-rating system for regulatory reporting, determining the frequency of review of the credit exposures and evaluation and determination of the allowance for loan and lease losses for commercial loans. Loans of $1 million or more designated as criticized performing and criticized nonperforming are reviewed quarterly by management for further deterioration or improvement to determine if they are appropriately classified/graded and whether impairment exists. Noncriticized loans greater than $1 million are specifically reviewed, at least annually, to determine the appropriate loan grading. In addition, during the renewal process of any loan or if a loan becomes past due, we evaluate the risk rating.

The following table presents the geographic distribution and internal risk ratings of our commercial loan portfolio as of June 30, 2014 and December 31, 2013.

Table 4.8: Commercial Banking: Risk Profile by Geographic Region and Internal Risk Rating

June 30, 2014

(Dollars in millions)

Commercial
and
Multifamily
Real Estate

% of
Total⁽¹⁾

Commercial
and
Industrial

% of
Total⁽¹⁾

Small-ticket
Commercial
Real Estate

% of
Total⁽¹⁾

Total
Commercial
Banking

% of
Total⁽¹⁾

Geographic concentration:⁽²⁾

Loans:

Northeast

14,833

67.3%

6,206

24.4%

542

61.7%

21,581

44.7%

Mid-Atlantic

2,275

10.3

1,673

6.6

3.5

3,979

8.2

South

3,019

13.7

11,768

46.3

6.2

14,842

30.8

Other

1,848

8.4

5,603

22.1

251

28.6

7,702

15.9

Loans

21,975

99.7

25,250

99.4

879

100.0

48,104

99.6

Acquired Loans

0.3

152

0.6

0.0

217

0.4

Total

22,040

100.0%

25,402

100.0%

879

100.0%

48,321

100.0%

Internal risk rating:⁽³⁾

Loans:

Noncriticized

21,568

97.8%

24,255

95.5%

866

98.5%

46,689

96.6%

Criticized performing

343

1.6

890

3.5

0.1

1,234

2.6

Criticized nonperforming

0.3

105

0.4

1.4

181

0.4

Loans

21,975

99.7

25,250

99.4

879

100.0

48,104

99.6

Acquired Loans:

Noncriticized

0.3

134

0.5

0.0

192

0.4

Criticized performing

0.0

0.1

0.0

Acquired Loans

0.3

152

0.6

0.0

217

0.4

Total

22,040

100.0%

25,402

100.0%

879

100.0%

48,321

100.0%


	December 31, 2013
(Dollars in millions)	Commercial and Multifamily Real Estate		% of Total⁽¹⁾		Commercial and Industrial		% of Total⁽¹⁾		Small-ticket Commercial Real Estate		% of Total⁽¹⁾		Total Commercial Banking		% of Total⁽¹⁾
Geographic concentration:⁽²⁾
Loans:
Northeast	$	14,543		70.1%	$	5,800		24.9%	$	582		61.3%	$	20,925		46.4%
Mid-Atlantic		2,130		10.3		1,432		6.1		33		3.4		3,595		8.0
South		2,539		12.2		10,940		46.9		58		6.0		13,537		30.1
Other		1,454		7.0		4,959		21.3		279		29.3		6,692		14.9

Loans		20,666		99.6		23,131		99.2		952		100.0		44,749		99.4
Acquired Loans		84		0.4		178		0.8		0		0.0		262		0.6

Total	$	20,750		100.0%	$	23,309		100.0%	$	952		100.0%	$	45,011		100.0%

Internal risk rating:⁽³⁾
Loans:
Noncriticized	$	20,204		97.4%	$	22,448		96.3%	$	941		98.9%	$	43,593		96.9%
Criticized performing		409		2.0		590		2.5		8		0.8		1,007		2.2
Criticized nonperforming		53		0.2		93		0.4		3		0.3		149		0.3

Loans		20,666		99.6		23,131		99.2		952		100.0		44,749		99.4

Acquired Loans:
Noncriticized		72		0.3		158		0.7		0		0.0		230		0.5
Criticized performing		12		0.1		20		0.1		0		0.0		32		0.1

Acquired Loans		84		0.4		178		0.8		0		0.0		262		0.6

Total	$	20,750		100.0%	$	23,309		100.0%	$	952		100.0%	$	45,011		100.0%

⁽¹⁾

Percentages calculated based on total held-for-investment commercial loans in each respective loan category as of the end of the reported period.

⁽²⁾

Northeast consists of CT, ME, MA, NH, NJ, NY, PA and VT. Mid-Atlantic consists of DE, DC, MD, VA and WV. South consists of AL, AR, FL, GA, KY, LA, MS, MO, NC, SC, TN and TX.

⁽³⁾

Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by banking regulatory authorities.

Impaired Loans

The following table presents information about our impaired loans, excluding Acquired Loans’ impact, which are reported separately as of June 30, 2014 and December 31, 2013, and for the three and six months ended June 30, 2014 and 2013:

Table 4.9: Impaired Loans⁽¹⁾

June 30, 2014

(Dollars in millions)

With an
Allowance

Without
an
Allowance

Total
Recorded
Investment

Related
Allowance

Net
Recorded
Investment

Unpaid
Principal
Balance

Credit Card:

Domestic credit card

563

136

427

549

International credit card

165

158

Total credit card⁽²⁾

728

223

505

707

Consumer Banking:

Auto⁽³⁾

185

190

375

358

617

Home loan

240

164

404

386

531

Retail banking

Total consumer banking

478

369

847

805

1,221

Commercial Banking:

Commercial and multifamily real estate

169

201

179

225

Commercial and industrial

117

182

172

208

Total commercial lending

286

383

351

433

Small-ticket commercial real estate

Total commercial banking

290

106

396

364

451

Total

1,496

475

1,971

297

1,674

2,379


	Three Months Ended June 30, 2014				Six Months Ended June 30, 2014
(Dollars in millions)	Average Recorded Investment		Interest Income Recognized		Average Recorded Investment		Interest Income Recognized
Credit Card:
Domestic credit card	$	573	$	15	$	585	$	30
International credit card		165		3		167		6

Total credit card⁽²⁾		738		18		752		36

Consumer Banking:
Auto⁽³⁾		373		17		367		34
Home loan		408		2		404		3
Retail banking		77		0		81		1

Total consumer banking		858		19		852		38

Commercial Banking:
Commercial and multifamily real estate		200		1		180		3
Commercial and industrial		178		1		180		2

Total commercial lending		378		2		360		5

Small-ticket commercial real estate		11		0		9		0

Total commercial banking		389		2		369		5

Total	$	1,985	$	39	$	1,973	$	79


	December 31, 2013
(Dollars in millions)	With an Allowance		Without an Allowance		Total Recorded Investment		Related Allowance		Net Recorded Investment		Unpaid Principal Balance
Credit Card:
Domestic credit card	$	609	$	0	$	609	$	154	$	455	$	593
International credit card		171		0		171		107		64		164

Total credit card⁽²⁾		780		0		780		261		519		757

Consumer Banking:
Auto⁽³⁾		169		186		355		16		340		590
Home loan		244		150		394		18		375		561
Retail banking		46		40		86		10		76		105

Total consumer banking		459		376		835		44		791		1,256

Commercial Banking:
Commercial and multifamily real estate		89		49		138		13		125		162
Commercial and industrial		94		91		185		12		173		220

Total commercial lending		183		140		323		25		298		382

Small-ticket commercial real estate		2		4		6		0		6		7

Total commercial banking		185		144		329		25		304		389

Total	$	1,424	$	520	$	1,944	$	330	$	1,614	$	2,402


	Three Months Ended June 30, 2013				Six Months Ended June 30, 2013
(Dollars in millions)	Average Recorded Investment		Interest Income Recognized		Average Recorded Investment		Interest Income Recognized
Credit Card:
Domestic credit card	$	649	$	16	$	667	$	33
International credit card		173		3		170		6

Total credit card⁽²⁾		822		19		837		39

Consumer Banking:
Auto⁽³⁾		327		15		327		30
Home loan		188		2		172		4
Retail banking		94		0		95		1

Total consumer banking		609		17		594		35

Commercial Banking:
Commercial and multifamily real estate		239		2		259		3
Commercial and industrial		230		1		234		2

Total commercial lending		469		3		493		5

Small-ticket commercial real estate		16		0		20		0

Total commercial banking		485		3		513		5

Total	$	1,916	$	39	$	1,944	$	79

⁽¹⁾

Impaired loans above include TDRs, all commercial NPL’s, and home loans NPL’s with a specific impairment.

⁽²⁾

Credit card loans include finance charges and fees.

⁽³⁾

Although auto loans from loan recovery inventory are not reported in our loans held for investment, they are included as impaired loans above since they are reported as TDRs.

Troubled debt restructuring (TDR) loans accounted for $1.7 billion of impaired loans as of both June 30, 2014 and December 31, 2013. Consumer TDR loans classified as performing totaled $1.0 billion and $1.1 billion as of June 30, 2014 and December 31, 2013, respectively. Commercial TDR loans classified as performing totaled $214 million and $180 million as of June 30, 2014 and December 31, 2013, respectively.

As part of our loan modifications to borrowers experiencing financial difficulty, we may provide multiple concessions to minimize our economic loss and improve long-term loan performance and collectability. The following tables present the types, amounts and financial effects of loans modified and accounted for as troubled debt restructurings during the period:

Table 4.10: Troubled Debt Restructurings


			Three Months Ended June 30, 2014
			Reduced Interest Rate				Term Extension				Balance Reduction
(Dollars in millions)	Total Loans Modified⁽¹⁾		% of TDR Activity⁽²⁾⁽³⁾		Average Rate Reduction⁽⁴⁾		% of TDR Activity⁽³⁾⁽⁵⁾		Average Term Extension (Months)⁽⁶⁾		% of TDR Activity⁽³⁾⁽⁷⁾		Gross Balance Reduction⁽⁸⁾
Credit Card:
Domestic credit card	$	64		100%		11.54%		0%		0		0%	$	0
International credit card		38		100		25.46		0		0		0		0

Total credit card		102		100		16.83		0		0		0		0

Consumer Banking:
Auto		69		32		1.45		58		9		41		25
Home loan		11		38		2.32		33		164		4		0
Retail banking		2		5		7.57		95		10		0		0

Total consumer banking		82		32		1.62		56		22		34		25

Commercial Banking:
Commercial and multifamily real estate		4		0		0.00		0		0		100		2
Commercial and industrial		12		0		0.00		57		11		0		0

Total commercial lending		16		0		0.00		42		11		26		2
Small-ticket commercial real estate		1		0		0.00		0		0		0		0

Total commercial banking		17		0		0.00		39		11		24		2

Total	$	201		64		13.73		26		20		16	$	27


			Six Months Ended June 30, 2014
			Reduced Interest Rate				Term Extension				Balance Reduction
(Dollars in millions)	Total Loans Modified⁽¹⁾		% of TDR Activity⁽²⁾⁽³⁾		Average Rate Reduction⁽⁴⁾		% of TDR Activity⁽³⁾⁽⁵⁾		Average Term Extension (Months)⁽⁶⁾		% of TDR Activity⁽³⁾⁽⁷⁾		Gross Balance Reduction⁽⁸⁾
Credit Card:
Domestic credit card	$	131		100%		11.52%		0%		0		0%	$	0
International credit card		81		100		25.33		0		0		0		0

Total credit card		212		100		16.83		0		0		0		0

Consumer Banking:
Auto		146		36		1.02		63		9		36		47
Home loan		19		30		2.04		32		153		8		1
Retail banking		8		7		5.07		71		7		0		0

Total consumer banking		173		34		1.16		60		18		31		48

Commercial Banking:
Commercial and multifamily real estate		66		31		1.28		94		8		6		2
Commercial and industrial		13		0		0.00		58		11		0		0

Total commercial lending		79		26		1.10		88		9		5		2
Small-ticket commercial real estate		1		0		0.00		0		0		0		0

Total commercial banking		80		26		1.08		87		9		5		2

Total	$	465		63		12.55		37		14		13	$	50


			Three Months Ended June 30, 2013
			Reduced Interest Rate				Term Extension				Balance Reduction
(Dollars in millions)	Total Loans Modified⁽¹⁾		% of TDR Activity⁽²⁾⁽³⁾		Average Rate Reduction⁽⁴⁾		% of TDR Activity⁽³⁾⁽⁵⁾		Average Term Extension (Months)⁽⁶⁾		% of TDR Activity⁽³⁾⁽⁷⁾		Gross Balance Reduction⁽⁸⁾
Credit Card:
Domestic credit card	$	78		100%		12.23%		0%		0		0%	$	0
International credit card		47		100		24.92		0		0		0		0

Total credit card		125		100		17.05		0		0		0		0

Consumer Banking:
Auto		61		29		1.71		52		8		47		25
Home loan		57		12		2.77		5		101		24		2
Retail banking		13		6		3.90		65		8		0		0

Total consumer banking		131		19		2.07		33		15		32		27

Commercial Banking:
Commercial and multifamily real estate		15		0		0.00		75		7		0		0
Commercial and industrial		15		0		0.00		34		5		2		0

Total commercial lending		30		0		0.00		55		6		1		0
Small-ticket commercial real estate		0		0		0.00		0		0		0		0

Total commercial banking		30		0		0.00		55		6		1		0

Total	$	286		52		14.56		21		12		15	$	27


			Six Months Ended June 30, 2013
			Reduced Interest Rate				Term Extension				Balance Reduction
(Dollars in millions)	Total Loans Modified⁽¹⁾		% of TDR Activity⁽²⁾⁽³⁾		Average Rate Reduction⁽⁴⁾		% of TDR Activity⁽³⁾⁽⁵⁾		Average Term Extension (Months)⁽⁶⁾		% of TDR Activity⁽³⁾⁽⁷⁾		Gross Balance Reduction⁽⁸⁾
Credit Card:
Domestic credit card	$	154		100%		12.25%		0%		0		0%	$	0
International credit card		98		100		24.72		0		0		0		0

Total credit card		252		100		17.11		0		0		0		0

Consumer Banking:
Auto		123		30		1.83		54		8		45		50
Home loan		68		20		2.80		12		122		23		3
Retail banking		19		5		3.56		61		8		0		0

Total consumer banking		210		25		2.11		41		19		34		53

Commercial Banking:
Commercial and multifamily real estate		32		0		0.00		88		7		0		0
Commercial and industrial		16		0		0.00		38		5		1		0

Total commercial lending		48		0		0.00		71		7		0		0
Small-ticket commercial real estate		1		0		0.00		0		0		0		0

Total commercial banking		49		0		0.00		70		7		0		0

Total	$	511		60		14.55		24		16		14	$	53

⁽¹⁾

Represents total loans modified and accounted for as a TDR during the period. Paydowns, charge-offs and any other changes in the loan carrying value subsequent to the loan entering TDR status are not reflected.

⁽²⁾

Represents percentage of loans modified and accounted for as a TDR during the period that were granted a reduced interest rate.

⁽³⁾

Due to multiple concessions granted to some troubled borrowers, percentages may total more than 100% for certain loan types.

⁽⁴⁾

Represents weighted average interest rate reduction for those loans that received an interest rate concession.

⁽⁵⁾

Represents percentage of loans modified and accounted for as a TDR during the period that were granted a maturity date extension.

⁽⁶⁾

Represents weighted average change in maturity date for those loans that received a maturity date extension.

⁽⁷⁾

Represents percentage of loans modified and accounted for as a TDR during the period that were granted forgiveness or forbearance of a portion of their balance.

⁽⁸⁾

Total amount represents the gross balance forgiven. For loans modified in bankruptcy, the gross balance reduction represents collateral value write downs associated with the discharge of the borrower’s obligations.

TDR—Subsequent Defaults of Completed TDR Modifications

The following table presents the type, number and amount of loans accounted for as TDRs that experienced a default during the period and had completed a modification event in the twelve months prior to the default. A default occurs if the loan is either 90 days or more delinquent, has been charged-off as of the end of the period presented, or has been reclassified from accrual to nonaccrual status.

Table 4.11: TDR—Subsequent Defaults


	Three Months Ended June 30, 2014				Six Months Ended June 30, 2014
(Dollars in millions)	Number of Contracts		Total Loans		Number of Contracts		Total Loans
Credit Card:
Domestic credit card		9,559	$	15		20,620	$	31
International credit card⁽¹⁾		9,883		30		20,404		60

Total credit card		19,442		45		41,024		91

Consumer Banking:
Auto		1,651		18		2,973		31
Home loan		4		0		10		2
Retail banking		15		2		40		9

Total consumer banking		1,670		20		3,023		42

Commercial Banking:
Commercial and multifamily real estate		1		0		4		6
Commercial and industrial		1		1		2		1

Total commercial lending		2		1		6		7
Small-ticket commercial real estate		2		1		8		3

Total commercial banking		4		2		14		10

Total		21,116	$	67		44,061	$	143


	Three Months Ended June 30, 2013				Six Months Ended June 30, 2013
(Dollars in millions)	Number of Contracts		Total Loans		Number of Contracts		Total Loans
Credit Card:
Domestic credit card		8,042	$	16		18,843	$	37
International credit card⁽¹⁾		11,935		34		23,128		68

Total credit card		19,977		50		41,971		105

Consumer Banking:
Auto		2,193		16		4,857		32
Home loan		7		0		18		1
Retail banking		24		1		58		2

Total consumer banking		2,224		17		4,933		35

Commercial Banking:
Commercial and multifamily real estate		6		9		7		11
Commercial and industrial		0		1		7		8

Total commercial lending		6		10		14		19
Small-ticket commercial real estate		1		0		1		0

Total commercial banking		7		10		15		19

Total		22,208	$	77		46,919	$	159

⁽¹⁾

The regulatory regime in the U.K. requires U.K. credit card businesses to accept payment plan proposals even when the proposed payments are less than the contractual minimum amount. As a result, loans entering long-term TDR payment programs in the U.K. typically continue to age and ultimately charge-off even when fully in compliance with the TDR program terms.

Acquired Loans Accounted for Based on Expected Cash Flows

Outstanding Balance and Carrying Value of Acquired Loans

The table below presents the outstanding contractual balance and the carrying value of loans from the CCB, ING Direct and 2012 U.S. card acquisitions accounted for based on expected cash flows as of June 30, 2014 and December 31, 2013. The table displays separately loans considered credit-impaired at acquisition and loans not considered credit-impaired at acquisition.

Table 4.12: Acquired Loans Accounted for Based on Expected Cash Flows


	June 30, 2014						December 31, 2013
(Dollars in millions)	Total		Impaired Loans		Non- Impaired Loans		Total		Impaired Loans		Non- Impaired Loans
Contractual balance	$	27,981	$	4,659	$	23,322	$	30,565	$	5,016	$	25,549
Carrying value⁽¹⁾		26,044		3,058		22,986		28,580		3,285		25,295

⁽¹⁾

Includes $32 million and $38 million of allowance for loan and lease losses for these loans as of June 30, 2014 and December 31, 2013, respectively.

Changes in Accretable Yield

The following table presents changes in the accretable yield on loans related to the CCB, ING Direct, and 2012 U.S. card acquisitions:

Table 4.13: Changes in Accretable Yield on Acquired Loans


(Dollars in millions)	Total Loans		Impaired Loans		Non- Impaired Loans
Accretable yield as of December 31, 2012	$	6,208	$	1,899	$	4,309
Accretion recognized in earnings		(1,182)		(427)		(755)
Reclassifications from nonaccretable difference for loans with improving cash flows⁽¹⁾		1,005		629		376
Increases (reductions) in accretable yield for non-credit related changes in expected cash flows⁽²⁾		389		13		376

Accretable yield as of December 31, 2013	$	6,420	$	2,114	$	4,306

Accretion recognized in earnings		(552)		(207)		(345)
Reclassifications from nonaccretable difference for loans with improving cash flows⁽¹⁾		96		82		14
Increases (reductions) in accretable yield for non-credit related changes in expected cash flows⁽²⁾		(304)		(274)		(30)

Accretable yield as of June 30, 2014	$	5,660	$	1,715	$	3,945

⁽¹⁾

Represents increases in accretable yields for those pools that are driven primarily by improved credit performance.

⁽²⁾

Represents changes in accretable yields for those pools that are driven primarily by changes in actual and estimated prepayments.

Unfunded Lending Commitments

We manage the potential risk in credit commitments by limiting the total amount of arrangements, both by individual customer and in total, by monitoring the size and maturity structure of these portfolios and by applying the same credit standards for all of our credit activities. Unused credit card lines available to our customers totaled $285.8 billion and $276.7 billion as of June 30, 2014 and December 31, 2013, respectively. While these amounts represented the total available unused credit card lines, we have not experienced and do not anticipate that all of our customers will access their entire available line at any given point in time.

In addition to available unused credit card lines, we enter into commitments to extend credit that are legally binding conditional agreements having fixed expirations or termination dates and specified interest rates and purposes. These commitments generally require customers to maintain certain credit standards. Collateral requirements and loan-to-value (“LTV”) ratios are the same as those for funded transactions and are established based on management’s credit assessment of the customer. These commitments may expire without being drawn upon; therefore, the total commitment amount does not necessarily represent future funding requirements. The outstanding unfunded commitments to extend credit, other than credit card lines, were approximately $22.8 billion and $20.9 billion as of June 30, 2014 and December 31, 2013, respectively.

- Definition

The entire disclosure for claims held for amounts due a entity, excluding financing receivables. Examples include, but are not limited to, trade accounts receivables, notes receivables, loans receivables. Includes disclosure for allowance for credit losses.

+ References + Details

Allowance for Loan and Lease Losses

6 Months Ended

Jun. 30, 2014

Text Block [Abstract]

Allowance for Loan and Lease Losses

NOTE 5—ALLOWANCE FOR LOAN AND LEASE LOSSES

Our allowance for loan and lease losses represents management’s best estimate of incurred loan and lease losses inherent in our held for investment portfolio as of each balance sheet date. In addition to the allowance for loan and lease losses, we also estimate probable losses related to unfunded lending commitments, such as letters of credit, financial guarantees, and binding unfunded loan commitments. The provision for unfunded lending commitments is included in the provision for credit losses on our consolidated statements of income and the related reserve for unfunded lending commitments is included in other liabilities on our consolidated balance sheets.

See “Note 1—Summary of Significant Accounting Policies” of our 2013 Form 10-K for further discussion on the methodologies and policies for determining our allowance for loan and lease losses for each of our loan portfolio segments.

Allowance for Loan and Lease Losses Activity

The allowance for loan and lease losses is increased through the provision for credit losses and reduced by net charge-offs. The provision for credit losses, which is charged to earnings, reflects credit losses we believe have been incurred and will eventually be reflected over time in our charge-offs. Charge-offs of uncollectible amounts are deducted from the allowance for loan and lease losses and subsequent recoveries are included. The table below summarizes changes in the allowance for loan and lease losses, by portfolio segment, for the three and six months ended June 30, 2014 and 2013:

Table 5.1: Allowance for Loan and Lease Losses


(Dollars in millions)	Three Months Ended June 30, 2014
	Credit Card		Consumer Banking								Commercial Banking		Other⁽¹⁾		Total Allowance		Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other⁽¹⁾		Total Allowance		Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
Balance as of March 31, 2014	$	2,984	$	608	$	72	$	64	$	744	$	362	$	8	$	4,098	$	99	$	4,197

Provision for credit losses		549		145		0		(2)		143		9		0		701		3		704
Charge-offs		(995)		(183)		(8)		(14)		(205)		(8)		(4)		(1,212)		0		(1,212)
Recoveries		310		72		3		8		83		5		2		400		0		400

Net charge-offs		(685)		(111)		(5)		(6)		(122)		(3)		(2)		(812)		0		(812)
Other changes⁽²⁾		10		0		0		0		0		0		1		11		0		11

Balance as of June 30, 2014	$	2,858	$	642	$	67	$	56	$	765	$	368	$	7	$	3,998	$	102	$	4,100

	Six Months Ended June 30, 2014
			Consumer Banking														Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
(Dollars in millions)	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other⁽¹⁾		Total Allowance		Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
Balance as of December 31, 2013	$	3,214	$	606	$	83	$	63	$	752	$	338	$	11	$	4,315	$	87	$	4,402

Provision for credit losses		1,107		281		(6)		8		283		37		(3)		1,424		15		1,439
Charge-offs		(2,090)		(388)		(19)		(29)		(436)		(15)		(6)		(2,547)		0		(2,547)
Recoveries		625		143		9		14		166		8		5		804		0		804

Net charge-offs		(1,465)		(245)		(10)		(15)		(270)		(7)		(1)		(1,743)		0		(1,743)
Other changes⁽²⁾		2		0		0		0		0		0		0		2		0		2

Balance as of June 30, 2014	$	2,858	$	642	$	67	$	56	$	765	$	368	$	7	$	3,998	$	102	$	4,100

	Three Months Ended June 30, 2013
			Consumer Banking														Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
(Dollars in millions)	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other⁽¹⁾		Total Allowance		Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
Balance as of March 31, 2013	$	3,494	$	528	$	103	$	112	$	743	$	342	$	27	$	4,606	$	85	$	4,691

Provision for credit losses		713		101		(20)		(12)		69		1		(5)		778		(16)		762
Charge-offs		(1,181)		(153)		(5)		(19)		(177)		(14)		(7)		(1,379)		0		(1,379)
Recoveries		331		61		1		5		67		10		2		410		0		410

Net charge-offs		(850)		(92)		(4)		(14)		(110)		(4)		(5)		(969)		0		(969)
Other change⁽²⁾		(8)		0		0		0		0		(1)		1		(8)		0		(8)

Balance as of June 30, 2013	$	3,349	$	537	$	79	$	86	$	702	$	338	$	18	$	4,407	$	69	$	4,476

	Six Months Ended June 30, 2013
			Consumer Banking														Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
(Dollars in millions)	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other⁽¹⁾		Total Allowance		Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
Balance as of December 31, 2012	$	3,979	$	486	$	113	$	112	$	711	$	433	$	33	$	5,156	$	35	$	5,191

Provision for credit losses		1,456		265		(26)		5		244		(84)		(3)		1,613		34		1,647
Charge-offs		(2,443)		(335)		(12)		(44)		(391)		(26)		(15)		(2,875)		0		(2,875)
Recoveries		671		121		4		13		138		15		3		827		0		827

Net charge-offs		(1,772)		(214)		(8)		(31)		(253)		(11)		(12)		(2,048)		0		(2,048)
Other changes⁽²⁾		(314)		0		0		0		0		0		0		(314)		0		(314)

Balance as of June 30, 2013	$	3,349	$	537	$	79	$	86	$	702	$	338	$	18	$	4,407	$	69	$	4,476

⁽¹⁾

Other consists of our discontinued GreenPoint mortgage operations loan portfolio and our community redevelopment loan portfolio.

⁽²⁾

Primarily represents foreign currency translation adjustments and the net impact of loan transfers and sales. In the first quarter of 2013, the allowance of loan and lease losses was reduced by $289 million attributable to the transfer of the Best Buy portfolio from loans held for investment to loans held for sale, which was subsequently sold in the third quarter of 2013.

Components of Allowance for Loan and Lease Losses by Impairment Methodology

The table below presents the components of our allowance for loan and lease losses, by portfolio segment and impairment methodology, and the recorded investment of the related loans as of June 30, 2014 and December 31, 2013:

Table 5.2: Components of Allowance for Loan and Lease Losses by Impairment Methodology


	June 30, 2014
	Credit Card		Consumer Banking						Total Consumer Banking		Commercial Banking		Other		Total
(Dollars in millions)	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other		Total
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated⁽¹⁾	$	2,635	$	625	$	17	$	49	$	691	$	336	$	7	$	3,669
Asset-specific⁽²⁾		223		17		18		7		42		32		0		297
Acquired Loans⁽³⁾		0		0		32		0		32		0		0		32

Total allowance for loan and lease losses	$	2,858	$	642	$	67	$	56	$	765	$	368	$	7	$	3,998

Loans held for investment by impairment methodology:
Collectively evaluated⁽¹⁾	$	78,253	$	34,605	$	6,526	$	3,509	$	44,640	$	47,708	$	127	$	170,728
Asset-specific⁽²⁾		728		185		404		68		657		396		0		1,781
Acquired Loans⁽³⁾		37		2		25,714		49		25,765		217		0		26,019

Total loans held for investment	$	79,018	$	34,792	$	32,644	$	3,626	$	71,062	$	48,321	$	127	$	198,528

Allowance as a percentage of period-end loans held for investment		3.62%		1.85%		0.21%		1.54%		1.08%		0.76%		4.89%		2.01%
(Dollars in millions)	December 31, 2013
	Credit Card		Consumer Banking						Total Consumer Banking
	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other		Total
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated⁽¹⁾	$	2,953	$	590	$	27	$	53	$	670	$	313	$	11	$	3,947
Asset-specific⁽²⁾		261		16		18		10		44		25		0		330
Acquired Loans⁽³⁾		0		0		38		0		38		0		0		38

Total allowance for loan and lease losses	$	3,214	$	606	$	83	$	63	$	752	$	338	$	11	$	4,315

Loans held for investment by impairment methodology:
Collectively evaluated⁽¹⁾	$	80,462	$	31,683	$	6,704	$	3,501	$	41,888	$	44,420	$	121	$	166,891
Asset-specific⁽²⁾		780		169		394		86		649		329		0		1,758
Acquired Loans⁽³⁾		63		5		28,184		36		28,225		262		0		28,550

Total loans held for investment	$	81,305	$	31,857	$	35,282	$	3,623	$	70,762	$	45,011	$	121	$	197,199

Allowance as a percentage of period-end loans held for investment		3.95%		1.90%		0.24%		1.74%		1.06%		0.75%		9.09%		2.19%

⁽¹⁾

The component of the allowance for loan and lease losses for credit card and other consumer loans that we collectively evaluate for impairment is based on a statistical calculation supplemented by management judgment and interpretation. The component of the allowance for loan and lease losses for commercial loans, which we collectively evaluate for impairment, is based on historical loss experience for loans with similar characteristics and consideration of credit quality supplemented by management judgment and interpretation.

⁽²⁾

The asset-specific component of the allowance for loan and lease losses for smaller-balance impaired loans is calculated on a pool basis using historical loss experience for the respective class of assets. The asset-specific component of the allowance for loan and lease losses for larger-balance commercial loans is individually calculated for each loan.

⁽³⁾

The Acquired Loans component of the allowance for loan and lease losses is accounted for based on expected cash flows. See “Note 4—Loans” for details on these loans.

Variable Interest Entities and Securitizations

6 Months Ended

Jun. 30, 2014

Text Block [Abstract]

Variable Interest Entities and Securitizations

NOTE 6—VARIABLE INTEREST ENTITIES AND SECURITIZATIONS

In the normal course of business, we enter into various types of transactions with entities that are considered to be VIEs. Our primary involvement with VIEs has been related to our securitization transactions in which we transferred assets from our balance sheet to securitization trusts. We have primarily securitized credit card loans and home loans, which have provided a source of funding for us and enabled us to transfer a certain portion of the economic risk of the loans or debt securities to third parties.

The entity that has a controlling financial interest in a VIE is referred to as the primary beneficiary and is required to consolidate the VIE. The majority of the VIEs in which we are involved have been consolidated in our financial statements.

Summary of Consolidated and Unconsolidated VIEs

The table below presents a summary of VIEs, aggregated based on VIEs with similar characteristics, in which we had continuing involvement or held a variable interest as of June 30, 2014 and December 31, 2013. We separately present information for consolidated and unconsolidated VIEs.

For consolidated VIEs, we present the carrying amount of assets and liabilities reflected on our consolidated balance sheets. The assets of consolidated VIEs primarily consist of cash and loans, which we report on our consolidated balance sheets under restricted cash and restricted loans, respectively, for securitization investors. The assets of a particular VIE are the primary source of funds to settle its obligations. The creditors of the VIEs typically do not have recourse to the general credit of the company. The liabilities primarily consist of debt securities issued by the VIEs, which we report under securitized debt obligations. For unconsolidated VIEs, we present the carrying amount of assets and liabilities reflected on our consolidated balance sheets and our maximum exposure to loss. Our maximum exposure to loss is estimated based on the unlikely event that all of the assets in the VIEs become worthless and we are required to meet our maximum remaining funding obligations.

Table 6.1: Carrying Amount of Consolidated and Unconsolidated VIEs⁽¹⁾


	June 30, 2014
	Consolidated				Unconsolidated
(Dollars in millions)	Carrying Amount of Assets		Carrying Amount of Liabilities		Carrying Amount of Assets		Carrying Amount of Liabilities		Maximum Exposure to Loss
Securitization-related VIEs:
Credit card loan securitizations⁽²⁾	$	37,665	$	12,434	$	0	$	0	$	0
Home loan securitizations⁽³⁾		0		0		195		32		850

Total securitization-related VIEs		37,665		12,434		195		32		850

Other VIEs:
Affordable housing entities		0		0		3,109		432		3,109
Entities that provide capital to low-income and rural communities		390		99		1		0		1
Other		7		0		85		0		85

Total other VIEs.		397		99		3,195		432		3,195

Total VIEs	$	38,062	$	12,533	$	3,390	$	464	$	4,045


	December 31, 2013
	Consolidated				Unconsolidated
(Dollars in millions)	Carrying Amount of Assets		Carrying Amount of Liabilities		Carrying Amount of Assets		Carrying Amount of Liabilities		Maximum Exposure to Loss
Securitization-related VIEs:
Credit card loan securitizations⁽²⁾	$	40,422	$	12,671	$	0	$	0	$	0
Home loan securitizations⁽³⁾		0		0		199		15		702

Total securitization-related VIEs		40,422		12,671		199		15		702

Other VIEs:
Affordable housing entities		0		0		2,969		463		2,969
Entities that provide capital to low-income and rural communities		389		98		1		0		1
Other		1		1		95		0		95

Total other VIEs.		390		99		3,065		463		3,065

Total VIEs	$	40,812	$	12,770	$	3,264	$	478	$	3,767

⁽¹⁾

In the first quarter of 2014, we adopted the proportional amortization method of accounting for Investments in Qualified Affordable Housing Projects. See “Note 1—Summary of Significant Accounting Policies” for additional information. Prior periods have been recast to conform to this presentation.

⁽²⁾

Represents the gross assets and liabilities owned by the VIE, which includes seller’s interest and retained and repurchased notes held by other related parties.

⁽³⁾

The carrying amount of assets of unconsolidated securitization-related VIEs consists of retained interests associated with the securitization of option-adjustable rate mortgage loans (“option-ARM”) and letters of credit related to manufactured housing securitizations. These are reported on our consolidated balance sheets under other assets. The carrying amount of liabilities of unconsolidated securitization-related VIEs is comprised of obligations on certain swap agreements associated with the securitization of manufactured housing loans and other obligations. These are reported on our consolidated balance sheets under other liabilities.

Securitization-Related VIEs

In a securitization transaction, assets from our balance sheet are transferred to a trust we establish, which typically meets the definition of a VIE. Our continuing involvement in the majority of our securitization transactions consists primarily of holding certain retained interests and acting as the primary servicer. We have the option to repurchase receivables from the trust if the outstanding balance of the receivables falls to a level where the cost exceeds the benefits of servicing such receivables. In some cases, we are contractually required to exercise the repurchase option if the primary servicer fails to do so. We also may have exposure associated with contractual obligations to repurchase previously transferred loans due to breaches of representations and warranties. See “Note 14—Commitments, Contingencies, Guarantees, and Others” for information related to reserves we have established for our potential mortgage representation and warranty exposure.

The table below presents the securitization-related VIEs in which we had continuing involvement as of June 30, 2014 and December 31, 2013:

Table 6.2: Continuing Involvement in Securitization-Related VIEs

Non-Mortgage

Mortgage

(Dollars in millions)

Credit
Card

Option
ARM

GreenPoint
HELOCs

GreenPoint
Manufactured
Housing

June 30, 2014:

Securities held by third-party investors.

10,010

2,189

108

939

Receivables in the trust

37,304

2,264

105

945

Cash balance of spread or reserve accounts

145

Retained interests

Yes

Servicing retained

Yes

Yes⁽¹⁾

No⁽²⁾

Amortization event⁽³⁾

December 31, 2013:

Securities held by third-party investors.

10,289

2,320

122

994

Receivables in the trust

39,548

2,399

116

1,000

Cash balance of spread or reserve accounts

N/A

144

Retained interests

Yes

Servicing retained

Yes

Yes⁽¹⁾

No⁽²⁾

Amortization event⁽³⁾

⁽¹⁾

We retained servicing of the outstanding balance for a portion of securitized mortgage receivables.

⁽²⁾

The core servicing activities for the manufactured housing securitizations are completed by a third party.

⁽³⁾

Amortization events vary according to each specific trust agreement but generally are triggered by declines in performance or credit metrics such as charge-off rates or delinquency rates below certain predetermined thresholds. Generally, the occurrence of an amortization event changes the sequencing and amount of trust-related cash flows to the benefit of senior noteholders.

Non-Mortgage Securitizations

As of June 30, 2014 and December 31, 2013, we were deemed to be the primary beneficiary of all of our non-mortgage securitization trusts. Accordingly, all of these trusts have been consolidated in our financial statements.

Mortgage Securitizations

Option-ARM Loans

We had previously securitized option-ARM mortgage loans by transferring the mortgage loans to securitization trusts that had issued mortgage-backed securities to investors. The outstanding balance of debt securities held by third-party investors related to our mortgage loan securitization trusts was $2.2 billion and $2.3 billion as of June 30, 2014 and December 31, 2013, respectively.

We continue to service a portion of the outstanding balance of securitized mortgage receivables. We also retain rights to future cash flows arising from the receivables, the most significant being certificated interest-only bonds issued by the trusts. We generally estimate the fair value of these retained interests based on the estimated present value of expected future cash flows from securitized and sold receivables, using our best estimates of the key assumptions which include credit losses, prepayment speeds and discount rates commensurate with the risks involved. For the trusts that we continue to service, we do not consolidate these entities because we do not have the right to receive benefits that could potentially be significant nor the obligation to absorb losses that could potentially be significant to the trusts. For the remaining trusts, for which we no longer service the underlying mortgage loans, we do not consolidate these entities because we do not have the power to direct the activities that most significantly impact the economic performance of the trusts.

In connection with the securitization of certain option-ARM loans, a third party is obligated to advance a portion of any “negative amortization” resulting from monthly payments that are less than the interest accrued for that payment period. We have an agreement in place with the third party that mirrors this advance requirement. The amount advanced is tracked through mortgage-backed securities retained as part of the securitization transaction. As advances occur, we record an asset in the form of negative amortization bonds, which are held at fair value in other assets on our consolidated balance sheets. Our maximum exposure is affected by rate caps and monthly payment change caps, but the funding obligation cannot exceed the difference between the original loan balance multiplied by a preset negative amortization cap and the current unpaid principal balance. We have also entered into certain derivative contracts related to the securitization activities. These are classified as free standing derivatives, with fair value adjustments recorded in non-interest income. See “Note 9—Derivative Instruments and Hedging Activities” for further details on these derivatives.

GreenPoint Mortgage Home Equity Lines of Credit (“HELOCs”)

Our discontinued wholesale mortgage banking unit, GreenPoint, previously sold home equity lines of credit in whole loan sales and subsequently acquired residual interests in certain trusts which securitized some of those loans. As the residual interest holder, GreenPoint is required to fund advances on the home equity lines of credit when certain performance triggers are met due to deterioration in asset performance. We have funded cumulative advances of $29 million as of both June 30, 2014 and December 31, 2013. These advances are generally expensed as funded due to the low likelihood of recovery. We also have unfunded commitments of $7 million related to those interests for our non-consolidated VIEs as of both June 30, 2014 and December 31, 2013.

GreenPoint Mortgage Manufactured Housing

We retain the primary obligation for certain provisions of corporate guarantees, recourse sales and clean-up calls related to the discontinued manufactured housing operations of GreenPoint Credit LLC, which was sold to a third party in 2004. Although we are the primary obligor, recourse obligations related to aforementioned whole loan sales, commitments to exercise mandatory clean-up calls on certain securitization transactions and servicing were transferred to a third party in the sale transaction. We do not consolidate the trusts used for the securitization of manufactured housing loans because we do not have the power to direct the activities that most significantly impact the economic performance of the trusts since we no longer service the loans.

We were required to fund letters of credit in 2004 to cover losses and are obligated to fund future amounts under swap agreements for certain transactions. We have the right to receive any funds remaining in the letters of credit after the securities are released.

The unpaid principal balance of manufactured housing securitization transactions where we are the residual interest holder was $945 million and $1.0 billion as of June 30, 2014 and December 31, 2013, respectively. In the event the third-party servicer does not fulfill on its obligation to exercise the clean-up calls on certain transactions, the obligation reverts to us and we would assume approximately $420 million of loans receivable upon our execution of the clean-up call with the requirement to absorb any losses on the loans receivable.

We monitor the underlying assets for trends in delinquencies and related losses and review the purchaser’s financial strength as well as servicing performance. These factors are considered in assessing the adequacy of the liabilities established for these obligations and the valuations of the assets.

Other VIEs

Affordable Housing Entities

As part of our community reinvestment initiatives, we invest in private investment funds that make equity investments in multi-family affordable housing properties. We receive affordable housing tax credits for these investments. The activities of these entities are financed with a combination of invested equity capital and debt. For those investment funds considered to be VIEs, we are not required to consolidate them if we do not have the power to direct the activities that most significantly impact the economic performance of those entities. We record our interests in these unconsolidated VIEs in loans held for investment, other assets and other liabilities on our consolidated balance sheets. Our interests consisted of assets of approximately $3.1 billion and $3.0 billion as of June 30, 2014 and December 31, 2013, respectively. Our maximum exposure to these entities is limited to our variable interests in the entities and was $3.1 billion as of June 30, 2014. The creditors of the VIEs have no recourse to our general credit and we do not provide additional financial or other support other than during the period that we are contractually required to provide. The total assets of the unconsolidated VIE investment funds were $9.8 billion as of both June 30, 2014 and December 31, 2013.

Entities that Provide Capital to Low-Income and Rural Communities

We hold variable interests in entities (“Investor Entities”) that invest in community development entities (“CDEs”) that provide debt financing to businesses and non-profit entities in low-income and rural communities. Variable interests in the CDEs held by the consolidated Investor Entities are also our variable interests. The activities of the Investor Entities are financed with a combination of invested equity capital and debt. The activities of the CDEs are financed solely with invested equity capital. We receive federal and state tax credits for these investments. We consolidate the VIEs in which we have the power to direct the activities that most significantly impact the VIE’s economic performance and the obligation to absorb losses or right to receive benefits that could be potentially significant to the VIE. We have also consolidated other investments and CDEs that we do not consider VIEs. The assets of the VIEs that we consolidated as of June 30, 2014 and December 31, 2013 totaled approximately $390 million and $389 million, respectively, and are reflected on our consolidated balance sheets in cash, loans held for investment, interest receivable and other assets. The liabilities are reflected in other liabilities. The creditors of the VIEs have no recourse to our general credit. We have not provided additional financial or other support other than during the period that we are contractually required to provide.

Other

Other VIEs primarily includes a variable interest that we hold in a trust that has a royalty interest in certain oil and gas properties. The activities of the trust are financed solely with debt. The total assets of the trust were $180 million and $204 million as of June 30, 2014 and December 31, 2013, respectively. We were not required to consolidate the trust because we do not have the power to direct the activities of the trust that most significantly impact the trust’s economic performance. Our retained interest in the trust, which totaled approximately $83 million and $93 million as of June 30, 2014 and December 31, 2013, respectively, is reflected on our consolidated balance sheets under loans held for investment. Our maximum exposure to this entity is limited to our variable interest of $83 million as of June 30, 2014. The creditors of the trust have no recourse to our general credit. We have not provided additional financial or other support other than during the period that we are contractually required to provide.

Goodwill and Other Intangible Assets

6 Months Ended

Jun. 30, 2014

Goodwill And Intangible Assets Disclosure [Abstract]

Goodwill and Other Intangible Assets

NOTE 7—GOODWILL AND OTHER INTANGIBLE ASSETS

The table below displays the components of goodwill, other intangible assets and mortgage serving rights (“MSRs”) as of June 30, 2014 and December 31, 2013. Goodwill is presented separately on our consolidated balance sheets. Other intangible assets and MSRs are included in other assets on our consolidated balance sheets.

Table 7.1: Components of Goodwill and Other Intangible Assets


	June 30, 2014							December 31, 2013
(Dollars in millions)	Carrying Amount of Assets⁽¹⁾		Accumulated Amortization⁽¹⁾			Net Carrying Amount		Carrying Amount of Assets⁽¹⁾		Accumulated Amortization⁽¹⁾			Net Carrying Amount
Goodwill	$	13,977		N/A		$	13,977	$	13,978		N/A		$	13,978
Other intangible assets:
Purchased credit card relationship intangibles (“PCCR”)		2,125	$	(976	)		1,149		2,125	$	(784	)		1,341
Core deposit intangibles		1,771		(1,509	)		262		1,771		(1,440	)		331
Other⁽²⁾		307		(148	)		159		316		(139	)		177

Total other intangible assets		4,203		(2,633	)		1,570		4,212		(2,363	)		1,849

Total goodwill and other intangible assets	$	18,180	$	(2,633	)	$	15,547	$	18,190	$	(2,363	)	$	15,827

MSRs:
Consumer MSRs⁽³⁾	$	57		N/A		$	57	$	73		N/A		$	73
Commercial MSRs⁽⁴⁾		142	$	(13	)		129		135	$	(3	)		132

Total MSRs	$	199	$	(13	)	$	186	$	208	$	(3	)	$	205

⁽¹⁾

Certain intangible assets that were fully amortized in prior periods were removed from our balance sheet.

⁽²⁾

Primarily consists of brokerage relationship intangibles, partnership and other contract intangibles and trademark/name intangibles. Also includes certain indefinite-lived intangibles of $4 million as of both June 30, 2014 and December 31, 2013.

⁽³⁾

Represent MSRs related to our consumer business that are carried at fair value on our consolidated financial statements.

⁽⁴⁾

Represent MSRs related to our commercial business that are subsequently measured under the amortization method and periodically assessed for impairment. None of these MSRs were impaired and no valuation allowance was recorded as of June 30, 2014 and December 31, 2013.

Amortization expense for amortized intangible assets, which is presented separately on our consolidated statements of income, totaled $136 million and $279 million for the three and six months ended June 30, 2014, respectively, and $167 million and $344 million for the three and six months ended June 30, 2013, respectively.

Goodwill

The following table presents goodwill attributable to each of our business segments as of June 30, 2014 and December 31, 2013.

Table 7.2: Goodwill Attributable to Business Segments


(Dollars in millions)	Credit Card		Consumer Banking		Commercial Banking		Total
Balance as of December 31, 2013	$	5,005	$	4,585	$	4,388	$	13,978
Acquisitions		0		0		0		0
Other adjustments		4		(1)		(4)		(1)

Balance as of June 30, 2014	$	5,009	$	4,584	$	4,384	$	13,977

- Definition

The entire disclosure for the aggregate amount of goodwill and a description of intangible assets, which may include (a) for amortizable intangible assets (also referred to as finite-lived intangible assets), the carrying amount, the amount of any significant residual value, and the weighted-average amortization period, (b) for intangible assets not subject to amortization (also referred to as indefinite-lived intangible assets), the carrying amount, and (c) the amount of research and development assets acquired and written off in the period, including the line item in the income statement in which the amounts written off are aggregated, if not readily apparent from the income statement. Also discloses (a) for amortizable intangibles assets in total and by major class, the gross carrying amount and accumulated amortization, the total amortization expense for the period, and the estimated aggregate amortization expense for each of the five succeeding fiscal years, (b) for intangible assets not subject to amortization the carrying amount in total and by major class, and (c) for goodwill, in total and for each reportable segment, the changes in the carrying amount of goodwill during the period (including the aggregate amount of goodwill acquired, the aggregate amount of impairment losses recognized, and the amount of goodwill included in the gain (loss) on disposal of a reporting unit). If any part of goodwill has not been allocated to a reportable segment, discloses the unallocated amount and the reasons for not allocating. For each impairment loss recognized related to an intangible asset (excluding goodwill), discloses: (a) a description of the impaired intangible asset and the facts and circumstances leading to the impairment, (b) the amount of the impairment loss and the method for determining fair value, (c) the caption in the income statement or the statement of activities in which the impairment loss is aggregated, and (d) the segment in which the impaired intangible asset is reported. For each goodwill impairment loss recognized, discloses: (a) a description of the facts and circumstances leading to the impairment, (b) the amount of the impairment loss and the method of determining the fair value of the associated reporting unit, and (c) if a recognized impairment loss is an estimate not finalized and the reasons why the estimate is not final. May also disclose the nature and amount of any significant adjustments made to a previous estimate of an impairment loss.

+ References + Details

Deposits and Borrowings

6 Months Ended

Jun. 30, 2014

Text Block [Abstract]

Deposits and Borrowings

NOTE 8—DEPOSITS AND BORROWINGS

Customer Deposits

Our customer deposits, which are our largest source of funding for our operations and asset growth, consist of non-interest bearing and interest-bearing deposits, including demand, money market, certificates of deposits, negotiable order of withdrawal (“NOW”) and savings accounts.

Securitized and Unsecured Debt Obligations

We use a variety of funding sources other than customer deposits, including short-term borrowings, the issuance of senior and subordinated notes and other borrowings, and securitization transactions. In addition, we utilize FHLB advances, which are secured by certain portions of our loan and investment securities portfolios, for our funding needs. The securitization debt obligations are separately presented on our consolidated balance sheets, while federal funds purchased and securities loaned or sold under agreements to repurchase, senior and subordinated notes and other borrowings, including FHLB advances, are included in other debt on our consolidated balance sheets.

Securitized Debt Obligations

Our outstanding borrowings due to securitization investors were $10.0 billion and $10.3 billion of June 30, 2014 and December 31, 2013, respectively. During the six months ended June 30, 2014, $2.5 billion of new debt was issued to third-party investors from the credit card securitization trusts offset by $2.8 billion of debt maturities.

Senior and Subordinated Notes

As of June 30, 2014, we had $16.6 billion of senior and subordinated notes outstanding, net of fair value hedging losses of $121 million. As of December 31, 2013, we had $13.1 billion of senior and subordinated notes outstanding, net of fair value hedging losses of $8 million. During the first six months of 2014, we issued $4.8 billion of long-term senior unsecured debt, comprised of $250 million of floating rate notes and $4.5 billion of fixed rate notes. During the first six months of 2014, $1.4 billion of outstanding unsecured notes matured. See “Note 9—Derivative Instruments and Hedging Activities” for information about our fair value hedging activities.

FHLB Advances and Other

In addition to the issuance capacity under the registration statement, we also have access to funding through the FHLB system and the Federal Reserve Discount Window. Our FHLB and Federal Reserve memberships require us to hold FHLB and Federal Reserve stock which totaled $1.7 billion and $1.9 billion as of June 30, 2014 and December 31, 2013, respectively, and are included in other assets on our consolidated balance sheets.

We had outstanding FHLB advances and lines of credit, which were secured by our investment securities, residential home loans, multifamily loans, commercial real estate loans and home equity lines of credit, totaling $10.4 billion and $16.3 billion as of June 30, 2014 and December 31, 2013, respectively. We did not access the Federal Reserve Discount Window during 2014 or 2013.

Composition of Customer Deposits, Short-term Borrowings and Long-term Debt

The table below summarizes the components of our deposits, short-term borrowings and long-term debt as of June 30, 2014 and December 31, 2013. Our total short-term borrowings consist of federal funds purchased and securities loaned and sold under agreements to repurchase and other short-term borrowings with an original contractual maturity of one year or less. Our long-term debt consists of borrowings with an original contractual maturity of greater than one year. The amounts presented for outstanding borrowings include unamortized debt premiums and discounts, net of fair value hedge accounting adjustments.

Table 8.1: Components of Customer Deposits, Short-term Borrowings and Long-term Debt


(Dollars in millions)	June 30, 2014		December 31, 2013
Deposits:
Non-interest bearing deposits	$	24,920	$	22,643
Interest-bearing deposits.		180,970		181,880

Total deposits.	$	205,890	$	204,523

Short-term borrowings:
Federal funds purchased and securities loaned or sold under agreements to repurchase.	$	2,030	$	915
FHLB advances		8,450		15,300

Total short-term borrowings	$	10,480	$	16,215

June 30, 2014

December 31,
2013

(Dollars in millions)

Maturity
Date

Interest
Rate

Weighted
Average
Interest Rate

Outstanding
Amount

Long-term debt:

Securitized debt obligations⁽¹⁾

2014 - 2025

0.19 - 5.75%

1.42%

10,010

10,289

Senior and subordinated notes:

Fixed unsecured senior debt⁽¹⁾

2014 - 2024

1.00 - 6.75%

2.82%

12,883

9,612

Floating unsecured senior debt

2014 - 2017

0.68 - 1.38%

0.90%

1,130

852

Total unsecured senior debt

2.66%

14,013

10,464

Fixed unsecured subordinated debt⁽¹⁾

2016 - 2023

3.38 - 8.80%

4.97%

2,615

2,670

Total senior and subordinated notes

16,628

13,134

Other long-term borrowings:

FHLB advances

2014 - 2023

0.26 - 6.88%

0.44%

1,996

1,016

Total long-term debt

28,634

24,439

Total short-term borrowings and long-term debt

39,114

40,654

⁽¹⁾

Outstanding amount includes the impact from hedge accounting.

Components of Interest Expense

The following table displays interest expense attributable to short-term borrowings and long-term debt for the three and six months ended June 30, 2014 and 2013:

Table 8.2: Components of Interest Expense on Short-term Borrowings and Long-term Debt


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Short-term borrowings:
Federal funds purchased and securities loaned or sold under agreements to repurchase	$	1	$	1	$	1	$	1
FHLB advances		3		5		9		16

Total short-term borrowings		4		6		10		17

Long-term debt:
Securitized debt obligations⁽¹⁾		39		45		77		101
Senior and subordinated notes⁽¹⁾		78		82		155		164
Other long-term borrowings		4		6		10		12

Total long-term debt		121		133		242		277

Total interest expense	$	125	$	139	$	252	$	294

⁽¹⁾

Interest expense includes the impact from hedge accounting.

Derivative Instruments and Hedging Activities

6 Months Ended

Jun. 30, 2014

Derivative Instruments And Hedging Activities Disclosure [Abstract]

Derivative Instruments and Hedging Activities

NOTE 9—DERIVATIVE INSTRUMENTS AND HEDGING ACTIVITIES

Use of Derivatives

We manage our asset and liability position and market risk exposure in accordance with prescribed risk management policies and limits established by our Market and Liquidity Risk Policy which is approved by our Board of Directors. Our primary market risk stems from the impact on our earnings and economic value of equity from changes in interest rates, and to a lesser extent, changes in foreign exchange rates. We employ several techniques to manage our interest rate sensitivity, which include changing the duration and re-pricing characteristics of various assets and liabilities by using interest rate derivatives. Our current asset and liability management policy also includes the use of derivatives to hedge foreign currency denominated transactions to limit our earnings exposure to foreign exchange risk. We execute our derivative contracts in both the over-the-counter (“OTC”) and exchange-traded derivative markets. The majority of our derivatives are interest rate swaps. In addition, we may use a variety of other derivative instruments, including caps, floors, options, futures and forward contracts, to manage our interest rate and foreign exchange risk. We also offer various derivatives to our customers as part of our Commercial Banking business but usually offset our exposure through derivative transactions with other counterparties.

Accounting for Derivatives

Our derivatives are designated as either qualifying accounting hedges or free-standing derivatives. Free-standing derivatives consist of customer-accommodation derivatives and economic hedges that do not qualify for hedge accounting. Qualifying accounting hedges are designated as fair value hedges or cash flow hedges.

•

Fair Value Hedges: We designate derivatives as fair value hedges to manage our exposure to changes in the fair value of certain financial assets and liabilities, which fluctuate in value as a result of movements in interest rates. Changes in the fair value of derivatives designated as fair value hedges are recorded in earnings together with offsetting changes in the fair value of the hedged item and any resulting ineffectiveness. Our fair value hedges consist of interest rate swaps that are intended to modify our exposure to interest rate risk on various fixed-rate assets and liabilities.

•

Cash Flow Hedges: We designate derivatives as cash flow hedges to manage our exposure to variability in cash flows related to forecasted transactions. Changes in the fair value of derivatives designated as cash flow hedges are recorded as a component of AOCI, to the extent that the hedge relationships are effective, and amounts are reclassified from AOCI to earnings as the forecasted transactions occur. To the extent that any ineffectiveness exists in the hedge relationships, the amounts are recorded in current period earnings. Our cash flow hedges consist of interest rate swaps that are intended to hedge the variability in interest payments on some of our variable-rate assets through 2019. These hedges have the effect of converting some of our variable-rate assets to a fixed rate. We also have entered into forward foreign currency derivative contracts to hedge our exposure to variability in cash flows related to foreign currency denominated intercompany borrowings.

•

Free-Standing Derivatives: We use free-standing derivatives to hedge the risk of changes in the fair value of residential MSRs, mortgage loan origination and purchase commitments and other interests held. We also categorize our customer accommodation derivatives and the related offsetting contracts as free-standing derivatives. Changes in the fair value of free-standing derivatives are recorded in earnings as a component of other non-interest income.

Balance Sheet Presentation

The following table summarizes the notional and fair values of our derivative instruments reported on our consolidated balance sheets as of June 30, 2014 and December 31, 2013. The fair value amounts are segregated by derivatives that are designated as accounting hedges and those that are not, and are further segregated by type of contract within those two categories.

Table 9.1: Derivative Assets and Liabilities at Fair Value


	June 30, 2014						December 31, 2013
	Notional or Contractual Amount		Derivative				Notional or Contractual Amount		Derivatives
(Dollars in millions)	Notional or Contractual Amount		Assets		Liabilities		Notional or Contractual Amount		Assets		Liabilities
Derivatives designated as accounting hedges:
Interest rate contracts:
Fair value hedges	$	19,871	$	271	$	69	$	15,695	$	289	$	223
Cash flow hedges		16,925		49		49		12,825		0		149

Total interest rate contracts		36,796		320		118		28,520		289		372
Foreign exchange contracts:
Cash flow hedges		5,104		0		147		4,806		49		53

Total derivatives designated as accounting hedges		41,900		320		265		33,326		338		425

Derivatives not designated as accounting hedges:
Interest rate contracts covering:
MSRs⁽¹⁾		733		5		1		353		0		7
Customer accommodation		26,869		369		190		25,365		405		209
Other interest rate exposures⁽²⁾		2,967		32		20		1,864		29		17

Total interest rate contracts		30,569		406		211		27,582		434		233
Foreign exchange contracts		212		22		0		1,422		184		37
Other contracts		522		0		12		1,094		3		15

Total derivatives not designated as accounting hedges		31,303		428		223		30,098		621		285

Total derivatives	$	73,203	$	748	$	488	$	63,424	$	959	$	710

⁽¹⁾

MSRs include interest rate swaps and To Be Announced contracts used to hedge our MSR portfolio.

⁽²⁾

Other interest rate exposures include mortgage related derivatives.

Offsetting of Financial Assets and Liabilities

We execute the majority of our derivative transactions and repurchase agreements under master netting arrangements. Under our existing enforceable master netting arrangements, we generally have the right to offset exposure with the same counterparty. In addition, either counterparty can generally request the net settlement of all contracts through a single payment upon default on, or termination of, any one contract.

We present all of our derivative assets and liabilities and repurchase agreements on a gross basis on our consolidated balance sheets. The following table presents as of June 30, 2014 and December 31, 2013, the gross and net fair values of our derivative assets and liabilities and repurchase agreements, as well as the related offsetting amount permitted under the accounting standards for offsetting assets and liabilities. Under the accounting standard, gross positive fair values could be offset against gross negative fair values by counterparty pursuant to legally enforceable master netting agreements, if the netting presentation method is elected. The table also includes cash and non-cash collateral received or pledged associated with such arrangements. The collateral amount related to repurchase agreements is limited to the outstanding balance, thus instance of overcollateralization is not shown.

Table 9.2: Offsetting of Financial Assets and Financial Liabilities


							Offsetting Amounts Not Netted
(Dollars in millions)	Gross Amounts		Offsetting Amounts		Net Amounts as Recognized		Financial Instruments			Collateral Received⁽¹⁾			Net Exposure
As of June 30, 2014
Derivatives assets	$	748	$	0	$	748	$	(222)		$	(410)		$	116	⁽²⁾
As of December 31, 2013
Derivatives assets	$	959	$	0	$	959	$	(262)		$	(450)		$	247	⁽²⁾
							Offsetting Amounts Not Netted
(Dollars in millions)	Gross Amounts		Offsetting Amounts		Net Amounts as Recognized		Financial Instruments			Collateral Pledged			Net Exposure
As of June 30, 2014
Derivatives liabilities	$	488	$	0	$	488	$	(222	)	$	(203	)⁽¹⁾	$	63
Repurchase agreements		882		0		882		0			(882	)		0
As of December 31, 2013
Derivatives liabilities	$	710	$	0	$	710	$	(262	)	$	(371	)⁽¹⁾	$	77
Repurchase agreements		907		0		907		0			(907	)		0

⁽¹⁾

When we receive or pledge collateral, we factor in accrued interest when calculating net positions with counterparties.

⁽²⁾

The majority of the net position relates to customer-accommodation derivatives. Customer-accommodation derivatives are cross-collateralized by the associated commercial loans and we do not require additional collateral on these transactions.

Credit Risk-Related Contingency Features and Collateral

Certain of our derivative contracts include provisions requiring that our debt maintain a credit rating of investment grade or above by each of the major credit rating agencies. In the event of a downgrade of our debt credit rating below investment grade, some of our derivative counterparties would have the right to terminate the derivative contract and close out the existing positions, or demand immediate and ongoing full overnight collateralization on derivative instruments in a net liability position. Certain of our derivative contracts may also allow, in the event of a downgrade of our debt credit rating of any kind, our derivative counterparties to demand additional collateralization on such derivative instruments in a net liability position. We have posted $203 million and $371 million as collateral for this exposure in the normal course of business as of June 30, 2014 and December 31, 2013, respectively. If our debt credit rating had fallen below investment grade, we would have been required to post an additional variation margin, which represents the impact of daily position mark-to-market calculations, of less than $1 million as of both June 30, 2014 and December 31, 2013. In addition, we would have been required to post independent margin of $57 million and $58 million as of June 30, 2014 and December 31, 2013, respectively, in compliance with the terms of certain of our swap agreements. The fair value of derivative instruments with credit-risk-related contingent features in a net liability position was less than $1 million and $1 million as of June 30, 2014 and December 31, 2013, respectively.

Derivative Counterparty Credit Risk

Derivative instruments contain an element of credit risk that arises from the potential failure of a counterparty to perform according to the contractual terms of the contract. Our exposure to derivative counterparty credit risk, at any point in time, is represented by the fair value of derivatives in a gain position, or derivative assets, assuming no recoveries of underlying collateral. To mitigate the risk of counterparty default, we maintain collateral agreements with certain derivative counterparties. These agreements typically require both parties to maintain collateral in the event the fair values of derivative financial instruments exceed established thresholds. We received cash collateral from derivatives counterparties totaling $399 million and $397 million as of June 30, 2014 and December 31, 2013, respectively. We also received securities from derivatives counterparties totaling $11 million and $53 million as of June 30, 2014 and December 31, 2013, respectively, which we have the ability to re-pledge.

We record counterparty credit risk valuation adjustments on our derivative assets to properly reflect the credit quality of the counterparty. We consider collateral and legally enforceable master netting agreements that mitigate our credit exposure to each counterparty in determining the counterparty credit risk valuation adjustment, which may be adjusted in future periods due to changes in the fair value of the derivative contract, collateral and creditworthiness of the counterparty. The cumulative counterparty credit risk valuation adjustment recorded on our consolidated balance sheets as a reduction in the derivative asset balance was $5 million and $7 million as of June 30, 2014 and December 31, 2013, respectively. We also adjust the fair value of our derivative liabilities to reflect the impact of our credit quality. We calculate this adjustment by comparing the spreads on our credit default swaps to the discount benchmark curve. The cumulative credit risk valuation adjustment related to our credit quality recorded on our consolidated balance sheets as a reduction in the derivative liability balance was $1 million and $6 million as of June 30, 2014 and December 31, 2013, respectively.

During the second quarter of 2013, it became mandatory for Capital One to clear certain categories of derivative transactions through a central clearinghouse. We anticipate our cleared derivatives notional and margin amounts outstanding to grow in the future and expect our bilateral over-the-counter derivatives portfolio to shrink as additional categories of derivatives are mandated for clearing by the Commodity Futures Trading Commission (“CFTC”). As a result, over time, our counterparty credit risk is expected to shift from our bilateral counterparties and consolidate at central clearinghouses.

Income Statement Presentation and AOCI

The following tables summarize the impact of derivatives and the related hedged items on our consolidated statements of income and AOCI.

Fair Value Hedges and Free-Standing Derivatives

The net gains (losses) recognized in earnings related to derivatives in fair value hedging relationships and free-standing derivatives are presented below for the three and six months ended June 30, 2014 and 2013:

Table 9.3: Gains and Losses on Fair Value Hedges and Free-Standing Derivatives


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Derivatives designated as accounting hedges⁽¹⁾:
Fair value interest rate contracts:
Gains (losses) recognized in earnings on derivatives	$	105	$	(317)	$	136	$	(412)
Gains (losses) recognized in earnings on hedged items		(92)		300		(115)		390

Net fair value hedge ineffectiveness gains (losses)		13		(17)		21		(22)

Derivatives not designated as accounting hedges⁽¹⁾:
Interest rate contracts covering:
MSRs		6		(8)		13		(8)
Customer accommodation		4		16		8		25
Other interest rate exposures		3		(8)		3		(9)

Total interest rate contracts		13		0		24		8
Foreign exchange contracts		0		(2)		1		(4)
Other contracts		0		4		1		(7)

Total gains (losses) on derivatives not designated as accounting hedges		13		2		26		(3)

Net derivative gains (losses) recognized in earnings	$	26	$	(15)	$	47	$	(25)

⁽¹⁾

Amounts are recorded on our consolidated statements of income in other non-interest income.

Cash Flow Hedges

The table below shows the net gains (losses) related to derivatives designated as cash flow hedges for the three and six months ended June 30, 2014 and 2013:

Table 9.4: Gains and Losses on Derivatives Designated as Cash Flow Hedges


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Gains (losses) recorded in AOCI:
Cash flow hedges:
Interest rate contracts	$	101	$	(146)	$	146	$	(147)
Foreign exchange contracts		(6)		(5)		(11)		(10)

Net derivative gains (losses) recognized in AOCI	$	95	$	(151)	$	135	$	(157)

Gains (losses) recorded in earnings:
Cash flow hedges:
Gains (losses) reclassified from AOCI into earnings:
Interest rate contracts⁽¹⁾	$	30	$	14	$	56	$	26
Foreign exchange contracts⁽²⁾		(6)		(4)		(11)		(9)

Total		24		10		45		17

Gains (losses) recognized in earnings due to ineffectiveness:
Interest rate contracts⁽²⁾		0		(1)		1		(1)

Net derivative gains recognized in earnings	$	24	$	9	$	46	$	16

⁽¹⁾

Amounts reclassified are recorded on our consolidated statements of income in interest income or interest expense.

⁽²⁾

Amounts reclassified are recorded on our consolidated statements of income in other non-interest income.

We expect to reclassify net after-tax losses of $108 million recorded in AOCI as of June 30, 2014, related to derivatives designated as cash flow hedges to earnings over the next 12 months, which we expect to offset against the cash flows associated with the hedged forecasted transactions. The maximum length of time over which forecasted transactions were hedged was five years as of June 30, 2014. The amount we expect to reclassify into earnings may change as a result of changes in market conditions and ongoing actions taken as part of our overall risk management strategy.

- Definition

The entire disclosure for derivative instruments and hedging activities including, but not limited to, risk management strategies, non-hedging derivative instruments, assets, liabilities, revenue and expenses, and methodologies and assumptions used in determining the amounts.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
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+ Details

Accumulated Other Comprehensive Income

6 Months Ended

Jun. 30, 2014

Equity [Abstract]

Accumulated Other Comprehensive Income

NOTE 10—ACCUMULATED OTHER COMPREHENSIVE INCOME

The following table presents the components of accumulated other comprehensive income as of June 30, 2014 and December 31, 2013, as well as the current period activity related to our other comprehensive income. AOCI is presented net of deferred tax of $280 million and $544 million as of June 30, 2014 and December 31, 2013, respectively.

Table 10.1: Accumulated Other Comprehensive Income


	Three Months Ended June 30, 2014
(Dollars in millions)	Securities Available for Sale		Securities Held to Maturity⁽¹⁾		Cash Flow Hedges		Foreign Currency Translation Adjustments		Other		Total
AOCI as of March 31, 2014	$	250	$	(884)	$	(91)	$	27	$	(12)	$	(710)

Other comprehensive income (loss) before reclassifications		169		0		95		79		3		346
Net realized (gains) losses reclassified from AOCI into earnings		0		21		(24)		0		(4)		(7)

Net other comprehensive income (loss)		169		21		71		79		(1)		339

AOCI as of June 30, 2014	$	419	$	(863)	$	(20)	$	106	$	(13)	$	(371)


	Six Months Ended June 30, 2014
(Dollars in millions)	Securities Available for Sale		Securities Held to Maturity⁽¹⁾		Cash Flow Hedges		Foreign Currency Translation Adjustments		Other		Total
AOCI as of December 31, 2013	$	106	$	(897)	$	(110)	$	40	$	(11)	$	(872)

Other comprehensive income (loss) before reclassifications		321		0		135		66		3		525
Net realized (gains) losses reclassified from AOCI into earnings		(8)		34		(45)		0		(5)		(24)

Net other comprehensive income (loss)		313		34		90		66		(2)		501

AOCI as of June 30, 2014	$	419	$	(863)	$	(20)	$	106	$	(13)	$	(371)


	Three Months Ended June 30, 2013
(Dollars in millions)	Securities Available for Sale		Securities Held to Maturity⁽¹⁾		Cash Flow Hedges		Foreign Currency Translation Adjustments		Other		Total
AOCI as of March 31, 2013	$	573	$	0	$	32	$	(93)	$	(39)	$	473

Other comprehensive income (loss) before reclassifications		(1,089)		0		(151)		(18)		5		(1,253)
Net realized (gains) losses reclassified from AOCI into earnings		(1)		0		(10)		0		(1)		(12)

Net other comprehensive income (loss)		(1,090)		0		(161)		(18)		4		(1,265)

AOCI as of June 30, 2013	$	(517)	$	0	$	(129)	$	(111)	$	(35)	$	(792)


	Six Months Ended June 30, 2013
(Dollars in millions)	Securities Available for Sale		Securities Held to Maturity⁽¹⁾		Cash Flow Hedges		Foreign Currency Translation Adjustments		Other		Total
AOCI as of December 31, 2012	$	703	$	0	$	45	$	32	$	(41)	$	739

Other comprehensive income (loss) before reclassifications		(1,218)		0		(157)		(143)		5		(1,513)
Net realized (gains) losses reclassified from AOCI into earnings		(2)		0		(17)		0		1		(18)

Net other comprehensive income (loss)		(1,220)		0		(174)		(143)		6		(1,531)

AOCI as of June 30, 2013	$	(517)	$	0	$	(129)	$	(111)	$	(35)	$	(792)

⁽¹⁾

In the third quarter of 2013, we transferred securities with a fair value of $18.3 billion on the date of transfer, from securities available for sale to securities held to maturity. The securities included net pre-tax unrealized losses of $1.5 billion at the date of transfer. The amortization of unrealized holding gains or losses reported in AOCI for securities held to maturity will be offset by the amortization of the premium or discount created from the transfer into securities held to maturity, which occurred at fair value.

Table 10.2: Reclassifications from AOCI


		Amount Reclassified from AOCI
(Dollars in millions)		Three Months Ended June 30,				Six Months Ended June 30,
AOCI Components	Affected Income Statement Line Item	2014		2013		2014		2013
Securities available for sale:
	Non-interest income - Other	$	(1)	$	1	$	12	$	3
	Income tax provision (benefit)		(1)		0		4		1

	Net income		0		1		8		2
Securities held to maturity⁽¹⁾:
	Non-interest income - Other		(33)		0		(61)		0
	Income tax provision (benefit)		(12)		0		(27)		0

	Net income		(21)		0		(34)		0
Cash flow hedges:
Interest rate contracts:
	Interest income (expense) - Other		48		22		90		42
Foreign exchange contracts:
	Non-interest income - Other		(10)		(6)		(18)		(14)

			38		16		72		28
	Income tax provision (benefit)		14		6		27		11

	Net income		24		10		45		17

Other:
	Various		7		2		8		(1)
	Income tax provision (benefit)		3		1		3		0

	Net income		4		1		5		(1)

Total reclassifications		$	7	$	12	$	24	$	18

⁽¹⁾

The amortization of unrealized holding gains or losses reported in AOCI for securities held to maturity will be offset by the amortization of the premium or discount created from the transfer into securities held to maturity, which occurred at fair value.

The table below summarizes other comprehensive income activity and the related tax impact for the three and six months ended June 30, 2014 and 2013:

Table 10.3: Other Comprehensive Income


	Three Months Ended June 30,
	2014						2013
(Dollars in millions)	Before Tax		Provision (Benefit)		After Tax		Before Tax		Provision (Benefit)		After Tax
Other comprehensive income:
Net unrealized gains (losses) on securities available for sale	$	269	$	100	$	169	$	(1,747)	$	(657)	$	(1,090)
Net unrealized gains (losses) on securities transferred to held to maturity		33		12		21		0		0		0
Net unrealized gains (losses) on cash flow hedges		114		43		71		(258)		(97)		(161)
Foreign currency translation adjustments		79		0		79		(18)		0		(18)
Other		(3)		(2)		(1)		3		(1)		4

Other comprehensive income (loss)	$	492	$	153	$	339	$	(2,020)	$	(755)	$	(1,265)


	Six Months Ended June 30,
	2014						2013
(Dollars in millions)	Before Tax		Provision (Benefit)		After Tax		Before Tax		Provision (Benefit)		After Tax
Other comprehensive income:
Net unrealized gains (losses) on securities available for sale	$	498	$	185	$	313	$	(1,956)	$	(736)	$	(1,220)
Net unrealized gains (losses) on securities transferred to held to maturity		61		27		34		0		0		0
Net unrealized gains (losses) on cash flow hedges		144		54		90		(279)		(105)		(174)
Foreign currency translation adjustments		66		0		66		(143)		0		(143)
Other		(4)		(2)		(2)		7		1		6

Other comprehensive income (loss)	$	765	$	264	$	501	$	(2,371)	$	(840)	$	(1,531)

- Definition

The entire disclosure for comprehensive income, which includes, but is not limited to, 1) the amount of income tax expense or benefit allocated to each component of other comprehensive income, including reclassification adjustments, 2) the reclassification adjustments for each classification of other comprehensive income and 3) the ending accumulated balances for each component of comprehensive income.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
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-Section 45
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-URI http://asc.fasb.org/extlink&oid=28358780&loc=d3e689-108580

Reference 2: http://www.xbrl.org/2003/role/presentationRef
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-Topic 220
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Reference 3: http://www.xbrl.org/2003/role/presentationRef
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-Paragraph 12
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-URI http://asc.fasb.org/extlink&oid=28358780&loc=d3e709-108580

Reference 6: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
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-Section S99
-Paragraph 1
-Subparagraph (SX 210.3-04)
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Reference 7: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 220
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Reference 8: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
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-URI http://asc.fasb.org/extlink&oid=28358780&loc=d3e681-108580

Reference 9: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
-Name Accounting Standards Codification
-Glossary Reclassification Adjustments
-URI http://asc.fasb.org/extlink&oid=6522872

+ Details

Earnings Per Common Share

6 Months Ended

Jun. 30, 2014

Earnings Per Share [Abstract]

Earnings Per Common Share

NOTE 11—EARNINGS PER COMMON SHARE

The following table sets forth the computation of basic and diluted earnings per common share:

Table 11.1: Computation of Basic and Diluted Earnings per Common Share


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars and shares in millions, except per share data)	2014		2013		2014		2013
Basic earnings
Income from continuing operations, net of tax	$	1,204	$	1,227	$	2,328	$	2,361
Income (loss) from discontinued operations, net of tax		(10)		(119)		20		(197)

Net income		1,194		1,108		2,348		2,164
Dividends and undistributed earnings allocated to participating securities⁽¹⁾		(4)		(4)		(9)		(9)
Preferred stock dividends		(13)		(13)		(26)		(26)

Net income available to common stockholders	$	1,177	$	1,091	$	2,313	$	2,129

Net income from continuing operations per share	$	2.09	$	2.08	$	4.03	$	4.00
Income (loss) from discontinued operations per share		(0.02)		(0.20)		0.03		(0.34)

Net income per share	$	2.07	$	1.88	$	4.06	$	3.66

Total weighted-average basic shares outstanding		567.5		581.5		569.2		581.0


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars and shares in millions, except per share data)	2014		2013		2014		2013
Diluted earnings⁽²⁾
Net income available to common stockholders	$	1,177	$	1,091	$	2,313	$	2,129

Net income from continuing operations per share	$	2.06	$	2.05	$	3.97	$	3.96
Income (loss) from discontinued operations per share		(0.02)		(0.20)		0.03		(0.34)

Net income per share	$	2.04	$	1.85	$	4.00	$	3.62

Total weighted-average basic shares outstanding		567.5		581.5		569.2		581.0
Effect of dilutive securities:
Stock options		2.7		2.1		2.6		2.0
Other contingently issuable shares		1.6		1.6		1.5		1.5
Warrants		5.8		3.6		5.6		3.4

Total effect of dilutive securities		10.1		7.3		9.7		6.9

Total weighted-average diluted shares outstanding		577.6		588.8		578.9		587.9

⁽¹⁾

Includes undistributed earnings allocated to participating securities using the two-class method under the accounting guidance for computing earnings per share.

⁽²⁾

Excluded from the computation of diluted earnings per share was 3 million shares related to options with exercise prices ranging from $70.96 to $88.81 and 4 million shares related to options with exercise prices ranging from $70.96 to $88.81, for the three and six months ended June 30, 2014, respectively, and 5 million shares related to options with exercise prices ranging from $56.32 to $88.81 and 6 million shares related to options with exercise prices ranging from $56.28 to $88.81, for the three and six months ended June 30, 2013, respectively, because their inclusion would be anti-dilutive.

Fair Value of Financial Instruments

6 Months Ended

Jun. 30, 2014

Fair Value Disclosures [Abstract]

Fair Value of Financial Instruments

NOTE 12—FAIR VALUE OF FINANCIAL INSTRUMENTS

Fair value is defined as the price that would be received for an asset or paid to transfer a liability in an orderly transaction between market participants on the measurement date (also referred to as an exit price). The fair value accounting guidance provides a three-level fair value hierarchy for classifying financial instruments. This hierarchy is based on whether the inputs to the valuation techniques used to measure fair value are observable or unobservable. Fair value measurement of a financial asset or liability is assigned to a level based on the lowest level of any input that is significant to the fair value measurement in its entirety. The three levels of the fair value hierarchy are described below:


Level 1:		Valuation is based on quoted prices (unadjusted) in active markets for identical assets or liabilities.

Level 2:		Valuation is based on observable market-based inputs, other than quoted prices in active markets for identical assets or liabilities, quoted prices in markets that are not active, or models using inputs that are observable or can be corroborated by observable market data of substantially the full term of the assets or liabilities.

Level 3:		Valuation is generated from techniques that use significant assumptions not observable in the market. Valuation techniques include pricing models, discounted cash flow methodologies or similar techniques.

The accounting guidance for fair value measurements requires that we maximize the use of observable inputs and minimize the use of unobservable inputs in determining fair value. The accounting guidance provides for the irrevocable option to elect, on a contract-by-contract basis, to measure certain financial assets and liabilities at fair value at inception of the contract and record any subsequent changes in fair value in earnings. We have not made any material fair value option elections as of or for the periods disclosed herein.

Fair Value Governance and Control

We have a governance framework and a number of key controls that are intended to ensure that our fair value measurements are appropriate and reliable. Our governance framework provides for independent oversight and segregation of duties. Our control processes include review and approval of new transaction types, price verification and review of valuation judgments, methods, models, process controls and results. Groups independent from our trading and investing functions, including our Corporate Valuations Group (“CVG”), Fair Value Committee (“FVC”) and Model Validation Group (“MVG”), participate in the review and validation process. The fair valuation governance process is set up in a manner that allows the Chairperson of the FVC to escalate valuation disputes that cannot be resolved at the FVC to a more senior committee called the Valuations Advisory Committee (“VAC”) for resolution. The VAC is chaired by the Chief Financial Officer and includes other members of senior management.

The CVG performs periodic independent verification of fair value measurements to determine if assigned fair values are reasonable. For example, in cases where we rely on third-party pricing services to obtain fair value measures, we analyze pricing variances among different pricing sources and validate the final price used by comparing the information to additional sources, including dealer pricing indications in transaction results and other internal sources, where necessary. Additional validation procedures performed by the CVG include reviewing (either directly or indirectly through the reasonableness of assigned fair values) valuation inputs and assumptions and monitoring acceptable variances between recommended prices and validation prices. The CVG and the Trade Analytics and Valuation (“TAV”) team perform due diligence reviews of the third-party pricing services by comparing their prices to those from other sources and reviewing other control documentation. Additionally, when necessary, the CVG and TAV challenge prices from third-party vendors to ensure reasonableness of prices through a pricing challenge process. This may include a request for transparency of the assumptions used by the third party.

The FVC, which includes representation from our Risk Management and Finance divisions, is a forum for discussing fair market valuations, inputs, assumptions, methodologies, variance thresholds, valuation control environments and material risks or concerns related to fair market valuations. Additionally, the FVC is empowered to resolve valuation disputes between the primary valuation providers and the CVG. It provides guidance and oversight to ensure an appropriate valuation control environment. The FVC regularly reviews and approves our valuation methodologies to ensure that our methodologies and practices are consistent with industry standards and adhere to regulatory and accounting guidance. The Chief Financial Officer determines when material issues or concerns regarding valuations shall be raised to the Audit Committee or other delegated committee of the Board of Directors.

We have a model policy, established by an independent Model Risk Office, which governs the validation of models and related supporting documentation to ensure the appropriate use of models for pricing. The MVG is part of the Model Risk Office and validates all models and provides ongoing monitoring of their performance, including the validation and monitoring of the performance of all valuation models.

Assets and Liabilities Measured at Fair Value on a Recurring Basis

The following table displays our assets and liabilities measured on our consolidated balance sheets at fair value on a recurring basis as of June 30, 2014 and December 31, 2013:

Table 12.1: Assets and Liabilities Measured at Fair Value on a Recurring Basis

June 30, 2014

Fair Value Measurements Using

(Dollars in millions)

Level 1

Level 2

Level 3

Total

Assets

Securities available for sale:

U.S. Treasury debt obligations

1,223

U.S. Agency debt obligations

Corporate debt securities guaranteed by U.S. government agencies

353

739

1,092

RMBS

24,691

836

25,527

CMBS

5,371

449

5,820

Other ABS

5,847

175

6,022

Other securities

119

1,289

1,428

Total securities available for sale

1,342

37,552

2,219

41,113

Other assets:

Consumer MSRs

Derivative assets⁽¹⁾

694

748

Retained interests in securitizations

195

Total assets

1,346

38,246

2,521

42,113

Liabilities

Other liabilities:

Derivative liabilities⁽¹⁾

447

488

Total liabilities

447

488


	December 31, 2013
	Fair Value Measurements Using
(Dollars in millions)	Level 1		Level 2		Level 3		Total
Assets
Securities available for sale:
U.S. Treasury debt obligations	$	833	$	0	$	0	$	833
U.S. Agency debt obligations		0		1		0		1
Corporate debt securities guaranteed by U.S. government agencies		0		307		927		1,234
RMBS		0		23,775		1,304		25,079
CMBS		0		5,267		739		6,006
Other ABS		0		6,793		343		7,136
Other securities		127		1,367		17		1,511

Total securities available for sale		960		37,510		3,330		41,800
Other assets:
Consumer MSRs		0		4		69		73
Derivative assets⁽¹⁾		3		906		50		959
Retained interests in securitizations		0		0		199		199

Total assets	$	963	$	38,420	$	3,648	$	43,031

Liabilities
Other liabilities:
Derivative liabilities⁽¹⁾	$	4	$	668	$	38	$	710

Total liabilities	$	4	$	668	$	38	$	710

⁽¹⁾

Does not reflect $4 million and $1 million recognized as a net valuation allowance on derivative assets and liabilities for non-performance risk as of June 30, 2014 and December 31, 2013, respectively. Non-performance risk is reflected in other assets/liabilities on the balance sheet and offset through the income statement in other income.

The determination of the classification of financial instruments in the fair value hierarchy is performed at the end of each reporting period. We consider all available information, including observable market data, indications of market liquidity and orderliness, and our understanding of the valuation techniques and significant inputs. Based upon the specific facts and circumstances of each instrument or instrument category, judgments are made regarding the significance of the unobservable inputs to the instruments’ fair value measurement in its entirety. If unobservable inputs are considered significant, the instrument is classified as Level 3. The process for determining fair value using unobservable inputs is generally more subjective and involves a high degree of management judgment and assumptions. During the three and six months ended June 30, 2014 we had minimal movements between Levels 1 and 2.

Level 3 Recurring Fair Value Rollforward

The tables below present a reconciliation for all assets and liabilities measured and recognized at fair value on a recurring basis using significant unobservable inputs (Level 3). When assets and liabilities are transferred between levels, we recognize the transfer as of the end of the period.

Table 12.2: Level 3 Recurring Fair Value Rollforward


	Fair Value Measurements Using Significant Unobservable Inputs (Level 3) Three Months Ended June 30, 2014
			Total Gains or (Losses) (Realized/Unrealized)				Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2014		Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of June 30, 2014⁽³⁾
(Dollars in millions)	Balance, April 1, 2014		Included in Net Income⁽¹⁾		Included in OCI		Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2014
Assets:
Securities available for sale:
Corporate debt securities guaranteed by U.S. government agencies	$	752	$	0	$	5	$	0	$	0	$	0	$	(18)	$	0	$	0	$	739	$	0
RMBS		1,727		17		8		94		0		0		(98)		63		(975)		836		17
CMBS		495		0		3		0		0		0		(19)		28		(58)		449		0
Other ABS		226		1		8		0		0		0		(1)		0		(59)		175		1
Other securities		17		0		0		0		0		0		0		3		0		20		0

Total securities available for sale		3,217		18		24		94		0		0		(136)		94		(1,092)		2,219		18
Other assets:
Consumer MSRs		61		(6)		0		0		0		3		(1)		0		0		57		(6)
Derivative assets		48		3		0		0		0		5		(3)		0		(3)		50		3
Retained interest in securitizations		197		(2)		0		0		0		0		0		0		0		195		(2)
Liabilities:
Other liabilities:
Derivative liabilities		36		2		0		0		0		3		(3)		0		(1)		37		2


	Fair Value Measurements Using Significant Unobservable Inputs (Level 3) Three Months Ended June 30, 2013
			Total Gains or (Losses) (Realized/Unrealized)					Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2013		Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of June 30, 2013⁽³⁾
(Dollars in millions)	Balance, April 1, 2013		Included in Net Income⁽¹⁾			Included in OCI		Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2013
Assets:
Securities available for sale:
Corporate debt securities guaranteed by U.S. government agencies	$	768	$	0		$	(36)	$	123	$	0	$	0	$	(18)	$	39	$	(44)	$	832	$	0
RMBS		1,490		(1)			8		94		0		0		(89)		260		(227)		1,535		(1)
CMBS		704		0			(40)		166		(10)		0		(8)		71		(422)		461		0
Other ABS		71		0			(3)		40		0		0		(1)		8		(6)		109		0
Other securities		16		0			0		0		0		0		0		0		0		16		0

Total securities available for sale		3,049		(1	)		(71)		423		(10)		0		(116)		378		(699)		2,953		(1)
Other assets:
Consumer MSRs		58		28			0		0		0		3		(2)		0		(26)		61		28
Derivative assets		83		(7)			0		0		0		3		(6)		0		(1)		72		(7)
Retained interest in securitizations		201		(3)			0		0		0		0		0		0		0		198		(3)
Liabilities:
Other liabilities:
Derivative liabilities		42		(4)			0		0		0		9		(5)		0		0		42		(4)


	Fair Value Measurements Using Significant Unobservable Inputs (Level 3) Six Months Ended June 30, 2014
			Total Gains or (Losses) (Realized/Unrealized)				Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2014		Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of June 30, 2014⁽³⁾
(Dollars in millions)	Balance, January 1, 2014		Included Net in Income⁽¹⁾		Included in OCI		Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2014
Assets:
Securities available for sale:
Corporate debt securities guaranteed by U.S. government agencies	$	927	$	0	$	15	$	0	$	(112)	$	0	$	(39)	$	64	$	(116)	$	739	$	0
RMBS		1,304		37		36		980		0		0		(132)		120		(1,509)		836		37
CMBS		739		0		5		34		0		0		(30)		66		(365)		449		0
Other ABS		343		3		10		0		0		0		(2)		43		(222)		175		3
Other securities		17		0		0		0		0		0		0		3		0		20		0

Total securities available for sale		3,330		40		66		1,014		(112)		0		(203)		296		(2,212)		2,219		40
Other assets:
Consumer MSRs		69		(17)		0		0		0		7		(2)		0		0		57		(17)
Derivative assets		50		3		0		0		0		7		(6)		0		(4)		50		3
Retained interest in securitizations		199		(4)		0		0		0		0		0		0		0		195		(4)
Liabilities:
Other liabilities:
Derivative liabilities .		38		4		0		0		0		4		(8)		0		(1)		37		4


	Fair Value Measurements Using Significant Unobservable Inputs (Level 3) Six Months Ended June 30, 2013
			Total Gains or (Losses) (Realized/Unrealized)				Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2013		Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of June 30, 2013⁽³⁾
(Dollars in millions)	Balance, January 1, 2013		Included in Net Income⁽¹⁾		Included in OCI		Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2013
Assets:
Securities available for sale:
Corporate debt securities guaranteed by U.S. government agencies	$	650	$	0	$	(35)	$	211	$	0	$	0	$	(28)	$	78	$	(44)	$	832	$	0
RMBS		1,335		(10)		84		192		0		0		(145)		529		(450)		1,535		(10)
CMBS		587		0		(47)		547		(10)		0		(27)		120		(709)		461		0
Other ABS		102		(1)		6		40		(41)		0		(2)		14		(9)		109		(1)
Other securities		15		0		0		0		0		0		0		1		0		16		0

Total securities available for sale		2,689		(11)		8		990		(51)		0		(202)		742		(1,212)		2,953		(11)
Other assets:
Consumer MSRs		55		30		0		0		0		5		(3)		0		(26)		61		30
Derivative assets		90		(7)		0		0		0		4		(12)		0		(3)		72		(7)
Retained interest in securitization		204		(6)		0		0		0		0		0		0		0		198		(6)
Liabilities:
Other liabilities:
Derivative liabilities		38		11		0		0		0		10		(16)		0		(1)		42		11

⁽¹⁾

Gains (losses) related to Level 3 mortgage servicing rights and Level 3 derivative assets and derivative liabilities are reported in other non-interest income, which is a component of non-interest income. Gains (losses) related to Level 3 retained interests in securitizations are reported in servicing and securitizations income, which is a component of non-interest income.

⁽²⁾

The transfers out of Level 3 for the three and six months ended June 30, 2014 and 2013 were primarily driven by greater consistency among multiple pricing sources. The transfers into Level 3 were primarily driven by less consistency among vendor pricing on individual securities.

⁽³⁾

The amount presented for unrealized gains (losses) for assets still held as of the reporting date primarily represents impairments for securities available for sale, accretion on certain fixed maturity securities, change in fair value of derivative instruments and mortgage servicing rights transaction. Impairment is reported in total other-than-temporary impairment as a component of non-interest income.

Significant Level 3 Fair Value Asset and Liability Input Sensitivity

Changes in unobservable inputs may have a significant impact on fair value. Certain of these unobservable inputs will, in isolation, have a directionally consistent impact on the fair value of the instrument for a given change in that input. Alternatively, the fair value of the instrument may move in an opposite direction for a given change in another input. In general, an increase in the discount rate, default rates, loss severity and credit spreads, in isolation, would result in a decrease in the fair value measurement. In addition, an increase in default rates would generally be accompanied by a decrease in recovery rates, slower prepayment rates and an increase in liquidity spreads.

Techniques and Inputs for Level 3 Fair Value Measurements

The following table presents the significant unobservable inputs relied upon to determine the fair values of our recurring Level 3 financial instruments. We utilize multiple third-party pricing services to obtain fair value measures for our securities. Several of our third-party pricing services are only able to provide unobservable input information for a limited number of securities due to software licensing restrictions. Other third-party pricing services are able to provide unobservable input information for all securities for which they provide a valuation. As a result, the unobservable input information for the securities available for sale presented below represents a composite summary of all information we are able to obtain for a majority of our securities. The unobservable input information for all other Level 3 financial instruments is based on the assumptions used in our internal valuation models.

Table 12.3: Quantitative Information about Level 3 Fair Value Measurements

Quantitative Information about Level 3 Fair Value Measurements

(Dollars in millions)

Fair Value at
June 30,
2014

Significant
Valuation
Techniques

Significant

Unobservable

Inputs

Range

Weighted
Average

Assets:

Securities available for sale:

RMBS

836

Discounted cash flows

(3rd party pricing)

Yield

Constant prepayment rate

Default rate

Loss severity

1-24%

0-20%

0-14%

0-75%

49%

CMBS

449

Discounted cash flows

(3rd party pricing)

Yield

Constant prepayment rate

0-4%

0-100%

2-7%

1-3%

3-12%

10%

Other ABS

175

Discounted cash flows

(3rd party pricing)

Yield

Constant prepayment rate

Default rate

Loss severity

42-88%

71%

U.S. government guaranteed debt and other securities

759

Discounted cash flows

(3rd party pricing)

Yield

0-4%

Other assets:

Consumer MSRs

Discounted cash flows

Total prepayment rate

Discount rate

Servicing cost ($ per loan)

8-28%

9-21%

60.40-$185.22

11%

13%

76.16

Derivative assets

Discounted cash flows

Swap rates

Retained interests in securitization⁽¹⁾

195

Discounted cash flows

Life of receivables (months)

Constant prepayment rate

Discount rate

Default rate

Loss severity

30-89

1-9%

4-14%

2-7%

18-99%

N/A

Liabilities:

Other liabilities:

Derivative liabilities

Discounted cash flows

Swap rates


	Quantitative Information about Level 3 Fair Value Measurements
(Dollars in millions)	Fair Value at December 31, 2013		Significant Valuation Techniques	Significant Unobservable Inputs	Range		Weighted Average
Assets:
Securities available for sale:
RMBS	$	1,304	Discounted cash flows (3rd party pricing)	Yield Constant prepayment rate Default rate Loss severity		0-23% 0-21% 0-18% 0-95%		5% 5% 8% 49%
CMBS	$	739	Discounted cash flows (3rd party pricing)	Yield Constant prepayment rate		1-4% 0-20%		2% 3%
Other ABS	$	343	Discounted cash flows (3rd party pricing)	Yield Constant prepayment rate Default rate Loss severity		1-8% 1-6% 1-19% 44-80%		3% 2% 12% 69%
U.S. government guaranteed debt and other securities	$	944	Discounted cash flows (3rd party pricing)	Yield		0-3%		2%
Other assets:
Consumer MSRs	$	69	Discounted cash flows	Total prepayment rate Discount rate Servicing cost ($per loan)	$	9-32% 10-17% 81.39-$393.52	$	14% 11% 89.32
Derivative assets	$	50	Discounted cash flows	Swap rates		3-4%		4%
Retained interests in securitization⁽¹⁾	$	199	Discounted cash flows	Life of receivables (months) Constant prepayment rate Discount rate Default rate Loss severity		34-101 2-7% 5-14% 2-7% 15-89%		N/A
Liabilities:
Other liabilities:
Derivative liabilities	$	38	Discounted cash flows	Swap rates		3-4%		4%

⁽¹⁾

Due to the nature of the various mortgage securitization structures in which we have retained interests, it is not meaningful to present a consolidated weighted average for the significant unobservable inputs.

Assets and Liabilities Measured at Fair Value on a Nonrecurring Basis

We are required to measure and recognize certain other assets at fair value on a nonrecurring basis in the consolidated balance sheets. These assets are not measured at fair value on an ongoing basis but are subject to fair value adjustments in certain circumstances (for example, when we evaluate for impairment). The following table presents the carrying amount of the assets measured at fair value on a nonrecurring basis and still held as of June 30, 2014 and December 31, 2013, and for which a nonrecurring fair value measurement was recorded during the six and twelve months then ended:

Table 12.4: Nonrecurring Fair Value Measurements Related to Assets Still Held at Period End


	June 30, 2014
	Estimated Fair Value Hierarchy
(Dollars in millions)	Level 1		Level 2		Level 3		Total
Assets:
Loans held for investment	$	0	$	0	$	87	$	87
Loans held for sale		0		31		0		31
Other assets⁽¹⁾		0		0		48		48

Total	$	0	$	31	$	135	$	166


	December 31, 2013
	Estimated Fair Value Hierarchy
(Dollars in millions)	Level 1		Level 2		Level 3		Total
Assets:
Loans held for investment	$	0	$	0	$	84	$	84
Loans held for sale		0		145		0		145
Other assets⁽¹⁾		0		0		64		64

Total	$	0	$	145	$	148	$	293

⁽¹⁾

Includes foreclosed property and repossessed assets of $36 million and long-lived assets held for sale of $12 million as of June 30, 2014. Comparatively, includes foreclosed property and repossessed assets of $42 million and long-lived assets held for sale of $22 million as of December 31, 2013.

In the above table, loans held for investment primarily include nonperforming loans for which specific reserves or charge-offs have been recognized. These loans are classified as Level 3 as they are valued based in part on the estimated fair value of the underlying collateral and the non-recoverable rate, which is considered to be a significant unobservable input. Collateral fair value sources include the appraisal value obtained from independent appraisers, broker pricing opinions, or other available market information. The non-recoverable rate ranged from 0% to 15%, with a weighted average of 10%, and from 0% to 42%, with a weighted average of 13% as of June 30, 2014 and December 31, 2013, respectively. The fair value of the other assets classified as Level 3 is determined based on appraisal value or listing price which involves significant judgment; the significant unobservable inputs and related quantitative information are not meaningful to disclose as they vary significantly across properties and collateral.

The following table presents total nonrecurring fair value measurements for the period, included in earnings, attributable to the change in fair value relating to assets that are still held at June 30, 2014 and 2013.

Table 12.5: Nonrecurring Fair Value Measurements Included in Earnings Related to Assets Still Held at Period End


	Total Gains (Losses)
	Six Months Ended June 30,
(Dollars in millions)	2014		2013
Assets:
Loans held for investment	$	(23)	$	(17)
Loans held for sale⁽¹⁾		0		(15)
Other assets⁽²⁾		(5)		(11)

Total	$	(28)	$	(43)

⁽¹⁾

The fair value and related losses include a portion related to the Best Buy portfolio.

⁽²⁾

Includes the gains and losses related to foreclosed property and repossessed assets and long-lived assets held for sale.

Fair Value of Financial Instruments

The following reflects the fair value of financial instruments, whether or not recognized on the consolidated balance sheets at fair value, as of June 30, 2014 and December 31, 2013:

Table 12.6: Fair Value of Financial Instruments

June 30, 2014

Estimated Fair Value Hierarchy

(Dollars in millions)

Carrying
Amount

Estimated
Fair Value

Level 1

Level 2

Level 3

Financial assets:

Cash and cash equivalents

6,732

Restricted cash for securitization investors

361

Securities available for sale

41,113

1,342

37,552

2,219

Securities held to maturity

20,688

21,405

21,020

385

Net loans held for investment

194,530

199,138

Loans held for sale

709

715

Interest receivable

1,473

Derivative assets

748

694

Retained interests in securitizations

195

Financial liabilities:

Non-interest bearing deposits

24,920

Interest-bearing deposits

180,970

175,307

12,401

162,906

Securitized debt obligations

10,010

10,172

10,163

Senior and subordinated notes

16,628

17,279

Federal funds purchased and securities loaned or sold under agreements to repurchase

2,030

Other borrowings

10,446

10,453

Interest payable

309

Derivative liabilities

488

447


	December 31, 2013				Estimated Fair Value Hierarchy
(Dollars in millions)	Carrying Amount		Estimated Fair Value		Level 1		Level 2		Level 3
Financial assets:
Cash and cash equivalents	$	6,291	$	6,291	$	6,291	$	0	$	0
Restricted cash for securitization investors		874		874		874		0		0
Securities available for sale		41,800		41,800		960		37,510		3,330
Securities held to maturity		19,132		19,185		0		18,895		290
Net loans held for investment		192,884		198,138		0		0		198,138
Loans held for sale		218		219		0		219		0
Interest receivable		1,418		1,418		0		1,418		0
Derivatives assets		959		959		3		906		50
Retained interests in securitizations		199		199		0		0		199
Financial liabilities:
Non-interest bearing deposits	$	22,643	$	22,643	$	22,643	$	0	$	0
Interest-bearing deposits		181,880		175,516		0		14,346		161,170
Securitized debt obligations		10,289		11,081		0		10,835		246
Senior and subordinated notes		13,134		13,715		0		13,715		0
Federal funds purchased and securities loaned or sold under agreements to repurchase		915		915		915		0		0
Other borrowings		16,316		16,324		0		16,324		0
Interest payable		307		307		0		307		0
Derivatives liabilities		710		710		4		668		38

The following describes the valuation techniques used in estimating the fair value of our financial instruments as of June 30, 2014 and December 31, 2013. We applied the fair value provisions to the financial instruments not recognized on the consolidated balance sheets at fair value, which include securities held to maturity, loans held for investment, interest receivable, interest-bearing deposits, securitized debt obligations, other borrowings and senior and subordinated notes. The provisions requiring us to maximize the use of observable inputs and to measure fair value using a notion of exit price were factored into our selection of inputs for our established valuation techniques.

Cash and Cash Equivalents

The carrying amounts of cash and due from banks, federal funds sold and securities purchased under agreements to resell and interest-bearing deposits with banks approximate fair value.

Restricted Cash for Securitization Investors

The carrying amounts of restricted cash for securitization investors approximate their fair value due to their relatively short-term nature.

Investment Securities

Quoted prices in active markets are used to measure the fair value of U.S. Treasury debt obligations. For other investment categories, we utilize multiple third-party pricing services to obtain fair value measurements for the large majority of our securities. A pricing service may be considered as the primary pricing provider for certain types of securities, and the designation of the primary pricing provider may vary depending on the type of securities. The determination of the primary pricing provider is based on our experience and validation benchmark of the pricing service’s performance in terms of providing fair value measurements for the various types of securities.

Certain securities are classified as Level 2 and 3, the majority of which are collateralized mortgage obligations and mortgage-backed securities. Level 2 and 3 classifications indicate that significant valuation assumptions are not consistently observable in the market. When significant assumptions are not consistently observable, fair values are derived using the best available data.

Such data may include quotes provided by a dealer, the use of external pricing services, independent pricing models, or other model-based valuation techniques such as calculation of the present values of future cash flows incorporating assumptions such as benchmark yields, spreads, prepayment speeds, credit ratings, and losses. The techniques used by the pricing services utilize observable market data to the extent available. Pricing models may be used, which can vary by asset class and may incorporate available trade, bid and other market information. Across asset classes, information such as trader/dealer input, credit spreads, forward curves, and prepayment speeds are used to help determine appropriate valuations. Because many fixed income securities do not trade on a daily basis, the evaluated pricing applications may apply available information through processes such as benchmarking curves, like securities, sector groupings, and matrix pricing to prepare valuations. In addition, model processes are used by the pricing services to develop prepayment and interest rate scenarios.

We validate the pricing obtained from the primary pricing providers through comparison of pricing to additional sources, including other pricing services, dealer pricing indications in transaction results, and other internal sources. Pricing variances among different pricing sources are analyzed and validated. Additionally, on an on-going basis, we may select a sample of securities and test the third-party valuation by obtaining more detailed information about the pricing methodology, sources of information, and assumptions used to value the securities.

The significant unobservable inputs used in the fair value measurement of our residential, asset-backed and commercial securities include yield, prepayment rate, default rate and loss severity in the event of default. Significant increases or decreases in any of those inputs in isolation or combination would result in a significant change in fair value measurement. Generally, an increase in the yield assumption will result in a decrease in fair value measurement, however, an increase or decrease in prepayment rate, default rate or loss severity may have a different impact on the fair value given various characteristics of the security including the capital structure of the deal, credit enhancement for the security or other factors.

Net Loans Held For Investment

Loans held for investment that are individually impaired are carried at the lower of cost or fair value of the underlying collateral, less the estimated cost to sell. The fair values of credit card loans, installment loans, auto loans, home loans and commercial loans are estimated using a discounted cash flow method, which is a form of the income approach. Discount rates are determined considering rates at which similar portfolios of loans would be made under current conditions and considering liquidity spreads applicable to each loan portfolio based on the secondary market. The fair value of credit card loans excludes any value related to customer account relationships. For those loans held for investment that are recorded at fair value within our consolidated balance sheets on a nonrecurring basis, the fair value is determined using appraisal values that are obtained from independent appraisers, broker pricing opinions or other available market information, adjusted for the estimated costs to transact the sale.

Due to the use of significant unobservable inputs, loans held for investment are classified as Level 3 under the fair value hierarchy. Fair value adjustments for individually impaired collateralized loans held for investment are recorded in provision for credit losses on the consolidated statements of income.

Loans Held For Sale

Loans held for sale are carried at the lower of aggregate cost, net of deferred fees and deferred origination costs, or fair value. We originate loans with the intent to sell to government sponsored enterprises as part of a delegated underwriting and servicing (“DUS”) program. For DUS commercial loans, we believe the fair value approximates par value as this is the contractual price we receive from the purchaser. For all other loans classified as held for sale, the fair value is determined using a discounted cash flow model or current secondary market prices for loan pools with similar characteristics. Loans held for sale that are valued at par or using a discounted cash flow model are classified as Level 2. Fair value adjustments to loans held for sale are recorded in other non-interest income on our consolidated statements of income.

Interest Receivable

The carrying amount of interest receivable approximates the fair value of this asset due to its relatively short-term nature.

Derivative Assets and Liabilities

We use both exchange-traded derivatives and OTC derivatives to manage our interest rate and foreign currency risk exposure. Quoted market prices are available and used for our exchange-traded derivatives, which we classify as Level 1. However, substantially all of our derivatives are traded in OTC markets where quoted market prices are not always readily available. Therefore, we value most OTC derivatives using valuation techniques, which include internally-developed models. We primarily rely on market observable inputs for our models, such as interest rate yield curves, credit curves, option volatility and currency rates, that vary depending on the type of derivative and nature of the underlying rate, price or index upon which the derivative’s value is based. Where model inputs can be observed in a liquid market and the model does not require significant judgment, such derivatives are typically classified as Level 2 of the fair value hierarchy. When instruments are traded in less liquid markets and significant inputs are unobservable, such as interest rate swaps whose remaining terms do not correlate with market observable interest rate yield curves, the derivatives are classified as Level 3.

The impact of counterparty non-performance risk is considered when measuring the fair value of derivative assets. These derivatives are included in other assets on the balance sheet.

We validate the pricing obtained from the internal models through comparison of pricing to additional sources, including external valuation agents and other internal sources. Pricing variances among different pricing sources are analyzed and validated.

Mortgage Servicing Rights

We record consumer MSRs at fair value on a recurring basis, while commercial MSRs are subsequently measured at amortized cost with impairment recognized as a reduction in other non-interest income. MSRs do not trade in an active market with readily observable prices. Accordingly, we determine the fair value of MSRs using a valuation model that calculates the present value of estimated future net servicing income. The model incorporates assumptions that market participants use in estimating future net servicing income, including estimates of prepayment speeds, discount rate, cost to service, contractual servicing fee income, ancillary income and late fees. Fair value measurements of MSRs use significant unobservable inputs and, accordingly, are classified as Level 3.

Retained Interests in Securitizations

We have retained interests in various mortgage securitization deals from previous acquisitions. Our retained interest includes rights to future cash flows arising from the receivables, the most significant being certificated interest-only bonds issued by the trust. We record our interest in these deals at fair value using valuation models to calculate the present value of future income. The model incorporates various assumptions that market participants use in estimating future income including weighted-average life, constant prepayment rate, discount rate, default rate and severity.

Other Assets

Included in other assets are foreclosed property, other repossessed assets and long-lived assets held for sale. Foreclosed property and other repossessed assets are carried at the lower of the carrying amount or fair value less costs to sell. The fair value is determined based on the appraisal value or listing price of the property or collateral provided by independent appraisers, and is adjusted for the estimated costs to transact the sale. Due to the use of significant unobservable inputs, foreclosed property is classified as Level 3 under the fair value hierarchy. Fair value adjustments for foreclosed property are recorded in other non-interest expense on the consolidated statements of income. Foreclosed property and repossessed assets, which we report on our consolidated balance sheets under other assets, totaled $117 million and $158 million, respectively, as of June 30, 2014, compared with $113 million and $160 million, respectively, as of December 31, 2013.

Long-lived assets held for sale are also subject to fair value measurement on a nonrecurring basis, and carried at the lower of their carrying amount or fair value less costs to sell. The fair value is determined based on the appraisal value or listing price of the property or collateral provided by independent appraisers, and is adjusted for the estimated costs to transact the sale. Due to the use of significant unobservable inputs, long-lived assets held for sale are classified as Level 3 under the fair value hierarchy. Fair value adjustments for long-lived assets are recorded in other non-interest expense on the consolidated statements of income.

Non-Interest Bearing Deposits

The carrying amount of non-interest bearing deposits approximates fair value.

Interest-bearing Deposits

The fair value of interest-bearing deposits is determined based on discounted expected cash flows using discount rates consistent with current market rates for similar products with similar remaining terms.

Securitized Debt Obligations

We utilized multiple third-party pricing services to obtain fair value measurements for the large majority of our securitized debt obligations. The techniques used by the pricing services utilize observable market data to the extent available; and pricing models may be used which incorporate available trade, bid and other market information as described in the above section. We used internal pricing models, discounted cash flow models or similar techniques to estimate the fair value of certain securitization trusts where third-party pricing was not available.

Senior and Subordinated Notes

We engage multiple third-party pricing services in order to estimate the fair value of senior and subordinated notes. The pricing service utilizes a pricing model that incorporates available trade, bid and other market information. It also incorporates spread assumptions, volatility assumptions and relevant credit information into the pricing models.

Federal Funds Purchased and Securities Loaned or Sold under Agreements to Repurchase and Other Borrowings

The carrying amount of federal funds purchased and repurchase agreements approximates fair value. The fair value of FHLB advances is determined based on discounted expected cash flows using discount rates consistent with current market rates for FHLB advances with similar remaining terms.

Interest Payable

The carrying amount of interest payable approximates the fair value of this liability due to its relatively short-term nature.

- Definition

The entire disclosure for the fair value of financial instruments (as defined), including financial assets and financial liabilities (collectively, as defined), and the measurements of those instruments as well as disclosures related to the fair value of non-financial assets and liabilities. Such disclosures about the financial instruments, assets, and liabilities would include: (1) the fair value of the required items together with their carrying amounts (as appropriate); (2) for items for which it is not practicable to estimate fair value, disclosure would include: (a) information pertinent to estimating fair value (including, carrying amount, effective interest rate, and maturity, and (b) the reasons why it is not practicable to estimate fair value; (3) significant concentrations of credit risk including: (a) information about the activity, region, or economic characteristics identifying a concentration, (b) the maximum amount of loss the entity is exposed to based on the gross fair value of the related item, (c) policy for requiring collateral or other security and information as to accessing such collateral or security, and (d) the nature and brief description of such collateral or security; (4) quantitative information about market risks and how such risks are managed; (5) for items measured on both a recurring and nonrecurring basis information regarding the inputs used to develop the fair value measurement; and (6) for items presented in the financial statement for which fair value measurement is elected: (a) information necessary to understand the reasons for the election, (b) discussion of the effect of fair value changes on earnings, (c) a description of [similar groups] items for which the election is made and the relation thereof to the balance sheet, the aggregate carrying value of items included in the balance sheet that are not eligible for the election; (7) all other required (as defined) and desired information.

+ References + Details

Business Segments

6 Months Ended

Jun. 30, 2014

Segment Reporting [Abstract]

Business Segments

NOTE 13—BUSINESS SEGMENTS

Our principal operations are currently organized into three major business segments, which are defined based on the products and services provided or the type of customer served: Credit Card, Consumer Banking and Commercial Banking. The operations of acquired businesses have been integrated into our existing business segments. Certain activities that are not part of a segment, such as management of our corporate investment portfolio and asset/liability management by our centralized Corporate Treasury group, are included in the “Other” category.

Basis of Presentation

We report the results of each of our business segments on a continuing operations basis. See “Note 2—Discontinued Operations” for a discussion of discontinued operations. The results of our individual businesses reflect the manner in which management evaluates performance and makes decisions about funding our operations and allocating resources.

Business Segment Reporting Methodology

The results of our business segments are intended to reflect each segment as if it were a stand-alone business. Our internal management and reporting process used to derive our segment results employs various allocation methodologies, including funds transfer pricing, to assign certain balance sheet assets, deposits and other liabilities and their related revenue and expenses directly or indirectly attributable to each business segment. Our funds transfer pricing process provides a funds credit for sources of funds, such as deposits generated by our Consumer Banking and Commercial Banking businesses, and a funds charge for the use of funds by each segment. Due to the integrated nature of our business segments, estimates and judgments have been made in allocating certain revenue and expense items. Transactions between segments are based on specific criteria or approximate third-party rates. We regularly assess the assumptions, methodologies and reporting classifications used for segment reporting, which may result in the implementation of refinements or changes in future periods. We provide additional information on the allocation methodologies used to derive our business segment results in “Note 19—Business Segments” in our 2013 Form 10-K.

Segment Results and Reconciliation

We may periodically change our business segments or reclassify business segment results based on modifications to our management reporting methodologies and changes in organizational alignment.

The following tables present our business segment results for the three and six months ended June 30, 2014 and 2013, selected balance sheet data as of June 30, 2014 and 2013, and a reconciliation of our total business segment results to our reported consolidated income from continuing operations, assets and deposits. Prior period amounts have been recast to conform to the current period.

Table 13.1: Segment Results and Reconciliation

Three Months Ended June 30, 2014

(Dollars in millions)

Credit
Card

Consumer
Banking

Commercial
Banking⁽¹⁾

Other⁽¹⁾

Consolidated
Total⁽¹⁾

Net interest income

2,461

1,431

436

(13)

4,315

Non-interest income

839

170

109

1,153

Total net revenue

3,300

1,601

545

5,468

Provision for credit losses

549

143

704

Non-interest expense:

Amortization of intangibles:

PCCR intangible amortization

Core deposit intangible amortization

Total PCCR and core deposit intangible amortization

127

Other non-interest expense

1,625

910

262

2,852

Total non-interest expense

1,719

938

267

2,979

Income (loss) from continuing operations before income taxes

1,032

520

266

(33)

1,785

Income tax provision (benefit)

364

186

(64)

581

Income from continuing operations, net of tax

668

334

171

1,204

Period-end total loans held for investment

79,018

71,062

48,321

127

198,528

Period-end total customer deposits

169,153

31,440

5,297

205,890


	Three Months Ended June 30, 2013
(Dollars in millions)	Credit Card		Consumer Banking		Commercial Banking⁽¹⁾		Other⁽¹⁾		Consolidated Total⁽¹⁾
Net interest income	$	2,804	$	1,478	$	402	$	(131)	$	4,553
Non-interest income		832		189		93		(29)		1,085

Total net revenue		3,636		1,667		495		(160)		5,638
Provision (benefit) for credit losses		713		67		(14)		(4)		762
Non-interest expense:
Amortization of intangibles:
PCCR intangible amortization		110		0		0		0		110
Core deposit intangible amortization		0		35		8		0		43

Total PCCR and core deposit intangible amortization		110		35		8		0		153

Other non-interest expense		1,709		875		220		61		2,865

Total non-interest expense		1,819		910		228		61		3,018

Income (loss) from continuing operations before income taxes		1,104		690		281		(217)		1,858
Income tax provision (benefit)		385		246		100		(100)		631

Income from continuing operations, net of tax	$	719	$	444	$	181	$	(117)	$	1,227

Period-end total loans held for investment	$	78,310	$	72,218	$	40,805	$	179	$	191,512
Period-end total customer deposits		0		169,789		30,869		9,207		209,865

Six Months Ended June 30, 2014

(Dollars in millions)

Credit
Card

Consumer
Banking

Commercial
Banking⁽¹⁾

Other⁽¹⁾

Consolidated
Total⁽¹⁾

Net interest income

4,986

2,864

857

(42)

8,665

Non-interest income

1,624

320

196

2,173

Total net revenue

6,610

3,184

1,053

(9)

10,838

Provision (benefit) for credit losses

1,107

283

(3)

1,439

Non-interest expense:

Amortization of intangibles:

PCCR intangible amortization

192

Core deposit intangible amortization

Total PCCR and core deposit intangible amortization

192

261

Other non-interest expense

3,253

1,810

511

5,650

Total non-interest expense

3,445

1,868

522

5,911

Income (loss) from continuing operations before income taxes

2,058

1,033

479

(82)

3,488

Income tax provision (benefit)

722

369

171

(102)

1,160

Income from continuing operations, net of tax

1,336

664

308

2,328

Period-end total loans held for investment

79,018

71,062

48,321

127

198,528

Period-end total customer deposits

169,153

31,440

5,297

205,890


	Six Months Ended June 30, 2013
(Dollars in millions)	Credit Card		Consumer Banking		Commercial Banking⁽¹⁾		Other⁽¹⁾		Consolidated Total⁽¹⁾
Net interest income	$	5,634	$	2,956	$	803	$	(270)	$	9,123
Non-interest income		1,653		370		177		(134)		2,066

Total net revenue		7,287		3,326		980		(404)		11,189
Provision (benefit) for credit losses		1,456		242		(49)		(2)		1,647
Non-interest expense:
Amortization of intangibles:
PCCR intangible amortization		226		0		0		0		226
Core deposit intangible amortization		0		72		15		0		87

Total PCCR and core deposit intangible amortization		226		72		15		0		313

Other non-interest expense		3,441		1,728		434		93		5,696

Total non-interest expense		3,667		1,800		449		93		6,009

Income (loss) from continuing operations before income taxes		2,164		1,284		580		(495)		3,533
Income tax provision (benefit)		759		457		206		(250)		1,172

Income from continuing operations, net of tax	$	1,405	$	827	$	374	$	(245)	$	2,361

Period-end total loans held for investment	$	78,310	$	72,218	$	40,805	$	179	$	191,512
Period-end total customer deposits		0		169,789		30,869		9,207		209,865

⁽¹⁾

In the first quarter of 2014, we adopted the proportional amortization method of accounting for Investments in Qualified Affordable Housing Projects. See “Note 1—Summary of Significant Accounting Policies” for expanded discussion. Prior periods have been recast to conform to this presentation.

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

+ References

Reference 1: http://www.xbrl.org/2003/role/presentationRef
-Publisher FASB
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Reference 2: http://www.xbrl.org/2003/role/presentationRef
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Reference 3: http://www.xbrl.org/2003/role/presentationRef
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+ Details

Commitments, Contingencies, Guarantees, and Others

6 Months Ended

Jun. 30, 2014

Commitments And Contingencies Disclosure [Abstract]

Commitments, Contingencies, Guarantees, and Others

NOTE 14—COMMITMENTS, CONTINGENCIES, GUARANTEES, AND OTHERS

Guarantees

We have credit exposure on agreements that we entered into to absorb a portion of the risk of loss on certain manufactured housing securitizations issued by GreenPoint Credit LLC in 2000. Our maximum credit exposure related to these agreements totaled $14 million and $16 million as of June 30, 2014 and December 31, 2013, respectively. These agreements are recorded on our consolidated balance sheets as a component of other liabilities. The value of our obligations under these agreements was $13 million and $15 million as of June 30, 2014 and December 31, 2013, respectively.

See “Note 6—Variable Interest Entities and Securitizations” for additional information about our manufactured housing securitization transactions.

Letters of Credit and Loss Sharing Agreements

We issue letters of credit (financial standby, performance standby and commercial) to meet the financing needs of our customers. Standby letters of credit are conditional commitments issued by us to guarantee the performance of a customer to a third party in a borrowing arrangement. Commercial letters of credit are short-term commitments issued primarily to facilitate trade finance activities for customers and are generally collateralized by the goods being shipped to the client. Collateral requirements are similar to those for funded transactions and are established based on management’s credit assessment of the customer. Management conducts regular reviews of all outstanding letters of credit and customer acceptances, and the results of these reviews are considered in assessing the adequacy of our allowance for loan and lease losses.

On November 1, 2013, we acquired Beech Street Capital, a privately-held, DUS lender that originates multifamily commercial loans with the intent to sell to a government-sponsored enterprise (“GSE”). We enter into loss sharing agreements with Fannie Mae upon the sale of the DUS commercial loans. Under these agreements, losses on the covered loans are shared on a pari passu basis over the life of the loans. At inception, we record a liability representing the fair value of our obligation which is subsequently amortized as we are released from risk of payment under the loss sharing agreement. If payment under the loss sharing agreement becomes probable and estimable, an additional liability may be recorded on the consolidated balance sheets and a non-interest expense may be recognized on the consolidated statements of income. The associated MSRs will also be reviewed for impairment annually.

We had standby letters of credit and commercial letters of credit with contractual amounts of $2.1 billion and $2.0 billion as of June 30, 2014 and December 31, 2013, respectively. The carrying value of outstanding letters of credit, which we include in other liabilities on our consolidated balance sheets, was $3 million and $4 million as of June 30, 2014 and December 31, 2013, respectively. These financial guarantees had expiration dates ranging from 2014 to 2025 as of June 30, 2014. The amount of liability recognized on our balance sheet for Fannie Mae and other loss sharing agreements was $33 million and $14 million as of June 30, 2014 and December 31, 2013, respectively. No additional collateral or recourse provisions exist to reduce this exposure.

U.K. Cross Sell

In the U.K., we previously sold payment protection insurance (“PPI”) and other ancillary cross sell products. In response to an elevated level of customer complaints across the industry, heightened media coverage and pressure from consumer advocacy groups, the U.K. Financial Conduct Authority (“FCA”) investigated and raised concerns about the way some companies have handled complaints related to the sale of these insurance policies. In connection with this matter, we have established a reserve related to U.K. cross sell products, including PPI, which totaled $169 million as of both June 30, 2014 and December 31, 2013. The addition to the reserve this quarter has been offset by utilization through anticipated redress payments in the first half of the year. The increase in the reserve reflects an increased expectation of claims as a result of the rate of decline in the volume of claims being lower than previously expected. While the reserve currently reflects management’s best estimate, there remains uncertainty about the number of customer claims, It is possible that we may further add to reserves if we determine that we need to change the calculation used to determine customer refunds.

Potential Mortgage Representation and Warranty Liabilities

We acquired three subsidiaries that originated residential mortgage loans and sold these loans to various purchasers, including purchasers who created securitization trusts. These subsidiaries are Capital One Home Loans, LLC, which was acquired in February 2005; GreenPoint, which was acquired in December 2006 as part of the North Fork acquisition; and CCB, which was acquired in February 2009 and subsequently merged into CONA (collectively, “the subsidiaries”).

In connection with their sales of mortgage loans, the subsidiaries entered into agreements containing varying representations and warranties about, among other things, the ownership of the loan, the validity of the lien securing the loan, the loan’s compliance with any applicable loan criteria established by the purchaser, including underwriting guidelines and the existence of mortgage insurance, and the loan’s compliance with applicable federal, state and local laws. The representations and warranties do not address the credit performance of the mortgage loans, but mortgage loan performance often influences whether a claim for breach of representation and warranty will be asserted and has an effect on the amount of any loss in the event of a breach of a representation or warranty.

Each of these subsidiaries may be required to repurchase mortgage loans in the event of certain breaches of these representations and warranties. In the event of a repurchase, the subsidiary is typically required to pay the unpaid principal balance of the loan together with interest and certain expenses (including, in certain cases, legal costs incurred by the purchaser and/or others). The subsidiary then recovers the loan or, if the loan has been foreclosed, the underlying collateral. The subsidiary is exposed to any losses on the repurchased loans after giving effect to any recoveries on the collateral. In some instances, rather than repurchase the loans, a subsidiary may agree to make cash payments to make an investor whole on losses or to settle repurchase claims, possibly including claims for attorneys’ fees and interest. In addition, our subsidiaries may be required to indemnify certain purchasers and others against losses they incur as a result of certain breaches of representations and warranties.

These subsidiaries, in total, originated and sold to non-affiliates approximately $111 billion original principal balance of mortgage loans between 2005 and 2008, which are the years (or “vintages”) with respect to which our subsidiaries have received the vast majority of the repurchase requests and other related claims.

The following table presents the original principal balance of mortgage loan originations, by vintage for 2005 through 2008, for the three general categories of purchasers of mortgage loans and the estimated unpaid principal balance as of June 30, 2014 and December 31, 2013:

Table 14.1: Unpaid Principal Balance of Mortgage Loans Originated and Sold to Third Parties Based on Category of Purchaser


	Estimated Unpaid Principal Balance				Original Principal Balance
(Dollars in billions)	June 30, 2014		December 31, 2013		Total		2008		2007		2006		2005
Government-sponsored enterprises (“GSEs”)⁽¹⁾	$	3	$	3	$	11	$	1	$	4	$	3	$	3
Insured Securitizations		4		5		20		0		2		8		10
Uninsured Securitizations and Other		17		18		80		3		15		30		32

Total	$	24	$	26	$	111	$	4	$	21	$	41	$	45

⁽¹⁾

GSEs include Fannie Mae and Freddie Mac.

Between 2005 and 2008, our subsidiaries sold an aggregate amount of $11 billion in original principal balance mortgage loans to the GSEs.

Of the $20 billion in original principal balance of mortgage loans sold directly by our subsidiaries to private-label purchasers who placed the loans into securitizations supported by bond insurance (“Insured Securitizations”), approximately 48% of the original principal balance was covered by bond insurance. Further, approximately $16 billion original principal balance was placed in securitizations as to which the monoline bond insurers have made repurchase requests or loan file requests to one of our subsidiaries (“Active Insured Securitizations”) and the remaining approximately $4 billion original principal balance was placed in securitizations as to which the monoline bond insurers have not made repurchase requests or loan file requests to one of our subsidiaries (“Inactive Insured Securitizations”). Insured Securitizations often allow the monoline bond insurer to act independently of the investors. Bond insurers typically have indemnity agreements directly with both the mortgage originators and the securitizers, and they often have super-majority rights within the trust documentation that allow them to direct trustees to pursue mortgage repurchase requests without coordination with other investors.

Because we do not service most of the loans our subsidiaries sold to others, we do not have complete information about the current ownership of a portion of the $80 billion in original principal balance of mortgage loans not sold directly to GSEs or placed in Insured Securitizations. We have determined based on information obtained from third-party databases that about $48 billion original principal balance of these mortgage loans is currently held by private-label publicly issued securitizations not supported by bond insurance (“Uninsured Securitizations”). An additional approximately $22 billion original principal balance of mortgage loans were initially sold to private investors as whole loans. Various known and unknown investors purchased the remaining $10 billion original principal balance of mortgage loans.

With respect to the $111 billion in original principal balance of mortgage loans originated and sold to others between 2005 and 2008, we estimate that approximately $24 billion in unpaid principal balance remains outstanding as of June 30, 2014, of which approximately $5 billion in unpaid principal balance is at least 90 days delinquent. Approximately $21 billion in losses have been realized by third parties. Because we do not service most of the loans we sold to others, we do not have complete information about the underlying credit performance levels for some of these mortgage loans. These amounts reflect our best estimates, including extrapolations of underlying credit performance where necessary. These estimates could change as we get additional data or refine our analysis.

The subsidiaries had open repurchase requests relating to approximately $2.7 billion original principal balance of mortgage loans as of June 30, 2014, compared with $2.8 billion as of December 31, 2013. Currently, repurchase demands predominantly relate to the 2006 and 2007 vintages. We have received relatively few repurchase demands from the 2008 and 2009 vintages, mostly because GreenPoint ceased originating mortgages in August 2007.

The following table presents information on pending repurchase requests by counterparty category and timing of initial repurchase request. The amounts presented are based on original loan principal balances.

Table 14.2: Open Pipeline All Vintages (all entities)⁽¹⁾


(Dollars in millions) (All amounts are Original Principal Balance)	GSEs		Insured Securitizations		Uninsured Securitizations and Other		Total
Open claims as of December 31, 2012	$	59	$	1,579	$	781	$	2,419
Gross new demands received		203		40		391		634
Loans repurchased/made whole		(49)		(5)		(27)		(81)
Demands rescinded		(124)		0		(23)		(147)

Open claims as of December 31, 2013		89		1,614		1,122		2,825

Gross new demands received		16		1		738		755
Loans repurchased/made whole		(25)		0		(2)		(27)
Demands rescinded		(51)		(745)		(10)		(806)

Open claims as of June 30, 2014	$	29	$	870	$	1,848	$	2,747

⁽¹⁾

The open pipeline includes all repurchase requests ever received by our subsidiaries where either the requesting party has not formally rescinded the repurchase request and where our subsidiary has not agreed to either repurchase the loan at issue or make the requesting party whole with respect to its losses. Accordingly, repurchase requests denied by our subsidiaries and not pursued by the counterparty remain in the open pipeline, with the exception of certain aged repurchase requests submitted by parties without contractual standing to pursue such requests, which may be removed from the pipeline. Finally, the amounts reflected in this chart are the original principal balance amounts of the mortgage loans at issue and do not correspond to the losses our subsidiary would incur upon the repurchase of these loans.

The following table summarizes changes in our representation and warranty reserves for the three and six months ended June 30, 2014 and 2013:

Table 14.3: Changes in Representation and Warranty Reserve


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Representation and warranty repurchase reserve, beginning of period⁽¹⁾	$	1,128	$	994	$	1,172	$	899
Provision (benefit) for mortgage representation and warranty losses:
Recorded in continuing operations		(29)		(4)		(15)		(14)
Recorded in discontinued operations		11		187		(36)		294

Total provision (benefit) for mortgage representation and warranty losses		(18)		183		(51)		280
Net realized losses		(98)		(21)		(109)		(23)

Representation and warranty repurchase reserve, end of period⁽¹⁾	$	1,012	$	1,156	$	1,012	$	1,156

⁽¹⁾

Reported on our consolidated balance sheets as a component of other liabilities.

As indicated in the table below, most of the reserves relate to the $27 billion in original principal balance of mortgage loans sold directly to the GSEs or to the Active Insured Securitizations.

Table 14.4: Allocation of Representation and Warranty Reserves


	Reserve Liability
(Dollars in millions, except for loans sold)	June 30, 2014		December 31, 2013		Loans Sold 2005 to 2008⁽¹⁾
Selected period-end data:
GSEs and Active Insured Securitizations	$	783	$	965	$	27
Inactive Insured Securitizations and Others		229		207		84

Total	$	1,012	$	1,172	$	111

⁽¹⁾

Reflects, in billions, the total original principal balance of mortgage loans originated by our subsidiaries and sold to third-party investors between 2005 and 2008.

In establishing reserves for the $11 billion original principal balance of GSE loans, we rely on the historical relationship between GSE loan losses and repurchase outcomes for each GSE, adjusted for any settlements, to estimate: (1) the percentage of current and future GSE loan defaults that we anticipate will result in repurchase requests from the GSEs over the lifetime of the GSE loans; and (2) the percentage of those repurchase requests that we anticipate will result in actual repurchases. We rely on estimated collateral valuations and loss forecast models to estimate our lifetime liability on GSE loans. This reserving approach to the GSE loans reflects the historical interaction with the GSEs around repurchase requests and also includes anticipated repurchases resulting from mortgage insurance rescissions. Although our assumed future claims rate considers the most recent claims experience and actual repurchases, an increase in GSE claims and/or repurchases could result in an increase in our reserve. We have entered into and completed repurchase or settlement agreements with respect to the majority of our exposure within this category.

Our reserves also could be impacted by any claims which may be brought by governmental agencies under the Financial Institutions Reform, Recovery, and Enforcement Act (“FIRREA”), the False Claims Act, or other federal or state statutes. For example, GreenPoint and Capital One have received requests for information and/or subpoenas from various governmental regulators and law enforcement authorities, including members of the RMBS Working Group, relating to the origination of loans for sale to the GSEs and to RMBS participants. We are cooperating with these regulators and other authorities in responding to such requests.

For the $16 billion original principal balance in Active Insured Securitizations, our reserving approach reflects our historical interaction with monoline bond insurers around repurchase requests. Typically, monoline bond insurers allege a very high repurchase rate with respect to the mortgage loans in the Active Insured Securitization category. In response to these repurchase requests, our subsidiaries typically request information from the monoline bond insurers demonstrating that the contractual requirements around a valid repurchase request have been satisfied. In response to these requests for supporting documentation, monoline bond insurers typically initiate litigation. Accordingly, our reserves within the Active Insured Securitization category are not based upon the historical repurchase rate with monoline bond insurers, but rather upon the expected resolution of litigation with the monoline bond insurers. Every bond insurer within this category is pursuing a substantially similar litigation strategy either through active or probable litigation. Accordingly, our representation and warranty reserves for this category are litigation reserves.

In establishing litigation reserves for this category, we consider the current and future monoline insurer losses inherent within the securitization and apply legal judgment to the anticipated factual and legal record to estimate the lifetime legal liability for each securitization. We rely on our own past monoline settlement ratios in addition to considering publicly available industry monoline settlement ratios to establish these reserves. Our reserves with respect to the U.S. Bank Litigation, and the DBSP Litigation, in each case as referenced below, are contained within the Active Insured Securitization reserve category. Further, to the extent we have litigation reserves with respect to indemnification risks from certain representation and warranty lawsuits brought by monoline bond insurers against third-party securitizations sponsors, where one of our subsidiaries provided some or all of the mortgage collateral within the securitization but is not a defendant in the litigation, such reserves are also contained within this category.

For the $4 billion original principal balance of mortgage loans in the Inactive Insured Securitizations category and the $48 billion original principal balance of mortgage loans in the Uninsured Securitizations category, we establish reserves based on an assessment of probable and estimable legal liability, if any, utilizing both our own experience and publicly available industry settlement information to estimate lifetime liability. In contrast with the bond insurers in the Insured Securitizations, investors in Uninsured Securitizations often face a number of legal and logistical hurdles before they can force a securitization trustee to pursue mortgage repurchases, including the need to coordinate with a certain percentage of investors holding the securities and to indemnify the trustee for any litigation it undertakes. Accordingly, we only reserve for such exposures when a trustee or investor with standing brings claims and it is probable we have incurred a loss. Some Uninsured Securitization investors from this category are currently suing investment banks and securitization sponsors under federal and/or state securities laws. Although we face some indirect indemnity risks from these litigations, we generally have not established reserves with respect to these indemnity risks because we do not consider them to be both probable and reasonably estimable liabilities. In addition, to the extent we have litigation reserves with respect to indemnification risks from certain representation and warranty lawsuits brought by parties who purchased loans from our subsidiaries and subsequently re-sold the loans into securitizations, such reserves are also contained within this category.

For the $22 billion original principal balance of mortgage loans sold to private investors as whole loans, we establish reserves by relying on our historical and anticipated claims and repurchase rates to estimate lifetime liability.

The aggregate reserves for all three subsidiaries totaled $1.0 billion as of June 30, 2014, compared with $1.2 billion as of December 31, 2013. We recorded a total benefit for mortgage representation and warranty losses of $51 million in the six months ended June 30, 2014, which was primarily driven by legal developments with respect to probable and estimable losses. During the six months ended June 30, 2014, we had settlements totaling $109 million that were charged against the reserves.

As part of our business planning processes, we have considered various outcomes relating to the potential future representation and warranty liabilities of our subsidiaries that are possible but do not rise to the level of being both probable and reasonably estimable outcomes justifying an incremental accrual under applicable accounting standards. Our current best estimate of reasonably possible future losses from representation and warranty claims beyond what was in our reserve as of June 30, 2014 is approximately $2.5 billion, a decline from our estimate of $2.6 billion at December 31, 2013. The estimate as of June 30, 2014 covers all reasonably possible losses relating to representation and warranty claim activity, including those relating to the U.S. Bank Litigation, the DBSP Litigation, the FHFA Litigation, and the LXS Trust Litigation.

In estimating reasonably possible future losses in excess of our current reserves, we assume a portion of the inactive securitizations become active and for all Insured Securitizations, we assume loss rates on the high end of those observed in monoline settlements or court rulings. For our remaining GSE exposures, Uninsured Securitizations and whole loan exposures, our reasonably possible risk estimates assume lifetime loss rates and claims rates at the highest levels of our past experience and also consider the limited instances of observed settlements. We do not assume claim rates or loss rates for these risk categories will be as high as those assumed for the Active Insured Securitizations, however, based on industry precedent. Should the number of claims or the loss rates on these claims increase significantly, our estimate of reasonably possible risk would increase materially. We also assume that we will resolve any loan repurchase requests relating to loans originated more than six years ago at a discount as compared to those originated within six years of a repurchase claim because of the pending legal arguments in various matters concerning the applicable statute of limitations.

Notwithstanding our ongoing attempts to estimate a reasonably possible amount of future losses beyond our current accrual levels based on current information, it is possible that actual future losses will exceed both the current accrual level and our current estimate of the amount of reasonably possible losses. Our reserve and reasonably possible estimates involve considerable judgment and reflect that there is still significant uncertainty regarding numerous factors that may impact the ultimate loss levels, including, but not limited to: litigation outcomes; court rulings; governmental enforcement decisions; future repurchase and indemnification claim levels; securitization trustees pursuing mortgage repurchase litigation unilaterally or in coordination with investors; investors successfully pursuing repurchase litigation independently and without the involvement of the trustee as a party; ultimate repurchase and indemnification rates; future mortgage loan performance levels; actual recoveries on the collateral; and macroeconomic conditions (including unemployment levels and housing prices). In light of the significant uncertainty as to the ultimate liability our subsidiaries may incur from these matters, an adverse outcome in one or more of these matters could be material to our results of operations or cash flows for any particular reporting period.

Litigation

In accordance with the current accounting standards for loss contingencies, we establish reserves for litigation related matters when it is probable that a loss associated with a claim or proceeding has been incurred and the amount of the loss can be reasonably estimated. Litigation claims and proceedings of all types are subject to many uncertain factors that generally cannot be predicted with assurance. Below we provide a description of potentially material legal proceedings and claims.

For some of the matters disclosed below, we are able to determine estimates of potential future outcomes that are not probable and reasonably estimable outcomes justifying either the establishment of a reserve or an incremental reserve build, but which are reasonably possible outcomes. For other disclosed matters, such an estimate is not possible at this time. For those matters below where an estimate is possible (excluding the reasonably possible future losses relating to the U.S. Bank Litigation, the DBSP Litigation, the FHFA Litigation, and the LXS Trust Litigation, because reasonably possible losses with respect to those litigations are included within the reasonably possible representation and warranty liabilities discussed above) management currently estimates the reasonably possible future losses could be approximately $250 million. Notwithstanding our attempt to estimate a reasonably possible range of loss beyond our current accrual levels for some litigation matters based on current information, it is possible that actual future losses will exceed both the current accrual level and the range of reasonably possible losses disclosed here. Given the inherent uncertainties involved in these matters, and the very large or indeterminate damages sought in some of these matters, there is significant uncertainty as to the ultimate liability we may incur from these litigation matters and an adverse outcome in one or more of these matters could be material to our results of operations or cash flows for any particular reporting period.

Interchange Litigation

In 2005, a number of entities, each purporting to represent a class of retail merchants, filed antitrust lawsuits (the “Interchange Lawsuits”) against MasterCard and Visa and several member banks, including our subsidiaries and us, alleging among other things, that the defendants conspired to fix the level of interchange fees. The complaints seek injunctive relief and civil monetary damages, which could be trebled. Separately, a number of large merchants have asserted similar claims against Visa and MasterCard only. In October 2005, the class and merchant Interchange Lawsuits were consolidated before the U.S. District Court for the Eastern District of New York for certain purposes, including discovery. In July 2012, the parties executed and filed with the court a Memorandum of Understanding agreeing to resolve the litigation on certain terms set forth in a settlement agreement attached to the Memorandum. The class settlement provides for, among other things, (i) payments by defendants to the class and individual plaintiffs totaling approximately $6.6 billion; (ii) a distribution to the class merchants of an amount equal to 10 basis points of certain interchange transactions for a period of eight months; and (iii) modifications to certain Visa and MasterCard rules regarding point of sale practices. This agreement is contingent on final court approval of the class settlement. In November 2012, the court granted preliminary approval of the class settlement. In December 2013, the court granted final approval of the proposed class settlement, which was appealed to the Second Circuit Court of Appeals in January 2014. Several merchant plaintiffs have also opted out of the class settlement, some of which have sued MasterCard, Visa and various member banks, including Capital One (collectively “the Opt-Out Plaintiffs”). Relatedly, in December 2013, individual consumer plaintiffs also filed a proposed national class action against a number of banks, including Capital One, alleging that because the banks conspired to fix interchange fees, consumers were forced to pay more for the fees than appropriate. These cases are in their preliminary stages.

As members of Visa, our subsidiary banks have indemnification obligations to Visa with respect to final judgments and settlements, including the Interchange Lawsuits. In the first quarter of 2008, Visa completed an IPO of its stock. With IPO proceeds, Visa established an escrow account for the benefit of member banks to fund certain litigation settlements and claims, including the Interchange Lawsuits. As a result, in the first quarter of 2008, we reduced our Visa-related indemnification liabilities of $91 million recorded in other liabilities with a corresponding reduction of other non-interest expense. We made an election in accordance with the accounting guidance for fair value option for financial assets and liabilities on the indemnification guarantee to Visa, and the fair value of the guarantee as of June 30, 2014 was zero. Separately, in January 2011, we entered into a MasterCard Settlement and Judgment Sharing Agreement, along with other defendant banks, which apportions between MasterCard and its member banks the costs and liabilities of any judgment or settlement arising from the Interchange Lawsuits.

In March 2011, a furniture store owner named Mary Watson filed a proposed class action in the Supreme Court of British Columbia against Visa, MasterCard, and several banks, including Capital One (the “Watson Litigation”). The lawsuit asserts, among other things, that the defendants conspired to fix the merchant discount fees that merchants pay on credit card transactions in violation of Section 45 of the Competition Act and seeks unspecified damages and injunctive relief. In addition, Capital One has been named as a defendant in similar proposed class action claims filed in other jurisdictions in Canada. In March 2014, the court granted a partial motion for class certification, and in April 2014 both plaintiffs and defendants filed a notice to appeal the decision to the Court of Appeal for British Columbia.

Late Fees Litigation

In 2007, a number of individual plaintiffs, each purporting to represent a class of cardholders, filed antitrust lawsuits in the U.S. District Court for the Northern District of California against several issuing banks, including COBNA. These lawsuits allege, among other things, that the defendants conspired to fix the level of late fees and over-limit fees charged to cardholders, and that these fees are excessive. In May 2007, the cases were consolidated for all purposes, and a consolidated amended complaint was filed alleging violations of federal statutes and state law. The amended complaint requests civil monetary damages, which could be trebled, and injunctive relief. In November 2007, the court dismissed the amended complaint. Plaintiffs appealed that order to the Ninth Circuit Court of Appeals. The plaintiffs’ appeal challenges the dismissal of their claims under the National Bank Act, the Depository Institutions Deregulation Act of 1980 and the California Unfair Competition Law (the “UCL”), but not their antitrust conspiracy claims. In January, 2014, the Ninth Circuit affirmed the lower court’s dismissal of the case. In April 2014, plaintiffs filed a Petition for Writ of Certiorari to the United States Supreme Court, which was denied by the Supreme Court in July 2014.

Credit Card Interest Rate Litigation

The Capital One Bank Credit Card Interest Rate Multi-district Litigation matter was created as a result of a June 2010 transfer order issued by the United States Judicial Panel on Multi-district Litigation (“MDL”), which consolidated for pretrial proceedings in the U.S. District Court for the Northern District of Georgia two pending putative class actions against COBNA-Nancy Mancuso, et al. v. Capital One Bank (USA), N.A., et al., (E.D. Virginia); and Kevin S. Barker, et al. v. Capital One Bank (USA), N.A., (N.D. Georgia), A third action, Jennifer L. Kolkowski v. Capital One Bank (USA), N.A., (C.D. California) was subsequently transferred into the MDL. In August 2010, the plaintiffs in the MDL filed a Consolidated Amended Complaint. The Consolidated Amended Complaint alleges in a putative class action that COBNA breached its contractual obligations, and violated the Truth in Lending Act (“TILA”), the California Consumers Legal Remedies Act, the UCL, the California False Advertising Act, the New Jersey Consumer Fraud Act, and the Kansas Consumer Protection Act when it raised interest rates on certain credit card accounts. The MDL plaintiffs seek statutory damages, restitution, attorney’s fees and an injunction against future rate increases. Fact discovery is now closed. In August 2011, Capital One filed a motion for summary judgment, which remains pending with the court. In July 2013, the MDL plaintiffs filed a supplemental opposition to Capital One’s motion for summary judgment. In April 2014, the MDL was reassigned to a new Judge in the U.S. District Court for the Northern District of Georgia. As a result of a settlement in another matter, the California-based UCL and TILA claims in the MDL are extinguished.

Mortgage Repurchase Litigation

In February 2009, GreenPoint was named as a defendant in a lawsuit commenced in the New York County Supreme Court, by U.S. Bank, N. A., Syncora Guarantee Inc. and CIFG Assurance North America, Inc. (the “U.S. Bank Litigation”). Plaintiffs allege, among other things, that GreenPoint breached certain representations and warranties in two contracts pursuant to which GreenPoint sold approximately 30,000 mortgage loans having an aggregate original principal balance of approximately $1.8 billion to a purchaser that ultimately transferred most of these mortgage loans to a securitization trust. Some of the securities issued by the trust were insured by two of the plaintiffs: Syncora and CIFG. Plaintiffs seek unspecified damages and an order compelling GreenPoint to repurchase the entire portfolio of 30,000 mortgage loans based on alleged breaches of representations and warranties relating to a limited sampling of loans in the portfolio, or, alternatively, the repurchase of specific mortgage loans to which the alleged breaches of representations and warranties relate. In March 2010, the court granted GreenPoint’s motion to dismiss with respect to plaintiffs Syncora and CIFG and denied the motion with respect to U.S. Bank. GreenPoint subsequently answered the complaint with respect to U.S. Bank, denying the allegations, and filed a counterclaim against U.S. Bank alleging breach of covenant of good faith and fair dealing. In February 2012, the court denied plaintiffs’ motion for leave to file an amended complaint and dismissed Syncora and CIFG from the case. Syncora and CIFG appealed their dismissal to the New York Supreme Court, Appellate Division, First Department (the “First Department”), which affirmed the dismissal in April 2013. The New York Court of Appeals denied Syncora’s and CIFG’s motion for leave to appeal the First Department’s decision in February 2014.

In September 2010, DB Structured Products, Inc. (“DBSP”) named GreenPoint in a third-party complaint, filed in the New York County Supreme Court, alleging breach of contract and seeking indemnification (the “DBSP Litigation”). In the underlying suit, Assured Guaranty Municipal Corp. (“AGM”) sued DBSP for alleged breaches of representations and warranties made by DBSP with respect to certain residential mortgage loans that collateralize a securitization insured by AGM and sponsored by DBSP. DBSP purchased the HELOC loans from GreenPoint in 2006. The entire securitization, almost all of which is insured by AGM, is comprised of loans with an aggregate original principal balance of approximately $353 million. DBSP asserts that any liability it faces lies with GreenPoint, alleging that DBSP’s representations and warranties to AGM are substantially similar to the representations and warranties made by GreenPoint to DBSP. GreenPoint filed a motion to dismiss the complaint in October 2010, which the court denied in July 2011.

In October 2012, CONA as successor to CCB, was named as a defendant in a lawsuit filed in the Southern District of New York by Ambac Assurance Corporation and the Segregated Account of Ambac Assurance Corporation (the “Ambac Litigation”). Plaintiffs allege, among other things, that CONA (as successor to CCB) breached certain representations and warranties in contracts relating to six securitizations with an aggregate original principal balance of approximately $5.2 billion which were sponsored by a CCB affiliate in 2006 and 2007 and backed by loans originated by CCB. Almost half of the securities issued by the six trusts are insured by Ambac. Plaintiffs seek unspecified damages, an order compelling CONA to indemnify Ambac for all accrued and future damages based on alleged breaches of representations and warranties relating to a limited sampling of loans in the portfolio, the repurchase of specific mortgage loans to which the alleged breaches of representations and warranties relate, and all related fees, costs, and interest. The parties have resolved the matter and the court entered a stipulation of dismissal with prejudice in June 2014.

In May, June, and July 2012, FHFA (acting as conservator for Freddie Mac) filed three summons with notice in the New York state court against GreenPoint, on behalf of the trustees for three RMBS trusts backed by loans originated by GreenPoint with an aggregate original principal balance of $3.4 billion. In January 2013, the plaintiffs filed an amended consolidated complaint in the name of the three trusts, acting by the respective trustees, alleging breaches of contractual representations and warranties regarding compliance with GreenPoint underwriting guidelines relating to certain loans (the “FHFA Litigation”). Plaintiffs seek specific performance of the repurchase obligations with respect to the loans for which they have provided notice of alleged breaches as well as all other allegedly breaching loans, rescissory damages, indemnification, costs and interest. The court denied GreenPoint’s motion to dismiss in March 2014.

In July 2013, Lehman XS Trust, Series 2006-4N, by its trustee U.S. Bank, N.A. filed a lawsuit in the Southern District of New York against GreenPoint alleging breaches of representations and warranties made in certain loan sale agreements, pursuant to which GreenPoint sold mortgage loans with an original principal balance of $915 million to Lehman Brothers for securitization and sale to investors. The lawsuit (“the LXS Trust Litigation”) seeks specific performance of GreenPoint’s obligation to repurchase certain allegedly breaching loans, or in the alternative, the repurchase of all loans in the trust, the award of rescissory damages, costs, fees and interest. In January 2014, the court granted GreenPoint’s motion to dismiss based on the statute of limitations, ruling that New York’s six-year statute of limitations began running no later than the time of the mortgage securitization. The plaintiff has appealed the dismissal of the complaint.

As noted above in the section entitled Potential Mortgage Representation and Warranty Liabilities, the Company’s subsidiaries establish reserves with respect to representation and warranty litigation matters, where appropriate, within the Company’s overall representation and warranty reserves. Please see above for more details.

New York District Attorney’s Office Investigation

Capital One has received subpoenas and testimony requests from the New York District Attorney’s office with respect to certain check casher clients of the Commercial Banking business and Capital One’s anti-money laundering program. Capital One is cooperating with the investigation.

Checking Account Overdraft Litigation

In May 2010, Capital One Financial Corporation and COBNA were named as defendants in a putative class action named Steen v. Capital One Financial Corporation, et al., filed in the U.S. District Court for the Eastern District of Louisiana. Plaintiff challenges practices relating to fees for overdraft and non-sufficient funds fees on consumer checking accounts. Plaintiff alleges that our methodology for posting transactions to customer accounts was designed to maximize the generation of overdraft fees, supporting claims for breach of contract, breach of the covenant of good faith and fair dealing, unconscionability, conversion, unjust enrichment and violations of state unfair trade practices laws. Plaintiff seeks a range of remedies, including restitution, disgorgement, injunctive relief, punitive damages and attorneys’ fees. In May 2010, the case was transferred to the Southern District of Florida for coordinated pre-trial proceedings as part of a multi-district litigation (MDL) involving numerous defendant banks, captioned In re Checking Account Overdraft Litigation. In January 2011, plaintiffs filed a second amended complaint against CONA in the MDL court. In February 2011, CONA filed a motion to dismiss the second amended complaint. In March 2011, the MDL court granted CONA’s motion to dismiss claims of breach of the covenant of good faith and fair dealing under Texas law, but denied the motion to dismiss in all other respects. In June 2012, the MDL court granted plaintiff’s motion for class certification. The modified scheduling order entered by the MDL court contemplates the conclusion of discovery in the third quarter of 2014 and we anticipate a remand to the Eastern District of Louisiana in the fourth quarter of 2014.

Hawaii, Mississippi, Missouri and New Mexico State Attorney General Payment Protection Matters

In April 2012, the Attorney General of Hawaii filed a lawsuit in First Circuit Court in Hawaii against Capital One Bank (USA) N.A., and Capital One Services, LLC. The case is one of several similar lawsuits filed by the Attorney General of Hawaii against various banks challenging the marketing and sale of payment protection and credit monitoring products. In June 2012, the Attorney General of Mississippi filed substantially similar suits against Capital One and several other banks. In April 2013, the Attorney General of New Mexico also filed substantially similar suits against Capital One and several other banks. All three state attorney general complaints allege that Capital One enrolls customers in such programs without their consent and that Capital One enrolls customers in such programs in circumstances in which the customer is not eligible to receive benefits for the product in question. All suits allege unjust enrichment and violation of Unfair and Deceptive Practices Act statutes. The remedies sought in the lawsuits include an injunction prohibiting the Company from engaging in the alleged violations, restitution for all persons allegedly injured by the complained of practices, civil penalties and costs.

In May 2012, Capital One removed the Hawaii AG case to U.S. District Court, District of Hawaii. In November 2012, the court denied the Hawaii AG’s motion to remand. The Ninth Circuit overturned the District Court’s denial of the AG’s motion to remand in August 2014, and the case will proceed in state court.

In August 2012, Capital One removed the Mississippi AG case to the U.S. District Court, Southern District of Mississippi. In July 2013, the court denied the Mississippi AG’s motion to remand. The Fifth Circuit overturned the District Court’s denial of the AG’s motion to remand in December 2013, and the case will proceed in state court.

In June 2013, Capital One removed the New Mexico AG case to the U.S. District Court, District of New Mexico. In response, the New Mexico AG filed an Amended Complaint in federal court, adding a claim for alleged violations of the Truth in Lending Act. In November 2013, the court granted in part and denied in part Capital One’s motion to dismiss. The court dismissed the state deceptive practices act claim but allowed the New Mexico AG to proceed on its claims under the Truth In Lending Act. In a separate order, the court also granted Capital One’s motion precluding the New Mexico AG from recovery of alleged damages for New Mexico residents who were class members in a prior class action against Capital One.

Relatedly, Capital One has provided information to the Attorney General of Missouri as part of an industry-wide informal inquiry initiated in August 2011, relating to the marketing of payment protection products.

Intellectual Ventures Corp., et al.

In June 2013, Intellectual Ventures I, LLC and Intellectual Ventures II, LLC (collectively “IV”) sued Capital One Financial Corp., Capital One Bank (USA), N.A. and Capital One, N.A. (collectively “Capital One”) for patent infringement in the United States District Court for the Eastern District of Virginia. In the Complaint, IV alleges infringement of patents related to various business processes across the Capital One enterprise. IV simultaneously filed patent infringement actions against numerous other financial institutions on the same and other patents in several other federal courts. Capital One’s motion to dismiss was denied without prejudice in August 2013. Capital One filed an answer and counterclaim alleging antitrust violations. In December 2013, the court dismissed Capital One’s counterclaim and decided the parties’ arguments on claim construction. IV agreed to dismiss two patents in suit, and following claim construction, asked for a stipulation of non-infringement for one patent with an opportunity to appeal the court’s decision regarding claim construction. In April 2014, the court granted Capital One’s motion for summary judgment and found that the two remaining patents were either unpatentable or indefinite. In May 2014, IV appealed to the Federal Circuit and Capital One cross-appealed the dismissal of its antitrust claims.

In January 2014, IV filed a second suit against Capital One for patent infringement in the U.S. District Court for the District of Maryland. In the complaint, IV again alleges infringement of patents related to various business practices across the Capital One enterprise. The court denied Capital One’s motion to transfer venue to the Eastern District of Virginia in March 2014. IV voluntarily dismissed one of the patents against Capital one, and the parties are currently engaged in discovery on the remaining patents in suit.

Telephone Consumer Protection Act Litigation

In December 2012, the Capital One Telephone Consumer Protection Act (“TCPA”) Litigation Multi-district Litigation matter was created as a result of a transfer order issued by the United States Judicial Panel on Multi-district Litigation (“TCPA MDL”), which consolidated for pretrial proceedings in the U.S. District Court for the Northern District of Illinois three pending putative class actions-Bridgett Amadeck, et al. v. Capital One Financial Corporation, et al. (W.D. Washington); Nicholas Martin, et al. v. Capital One Bank (USA), N.A., et al. (N.D. Illinois); and Charles C. Patterson v. Capital One Bank (USA), N.A., et al. (N.D. Illinois)-and several individual lawsuits. In February 2013, the putative class action plaintiffs in the TCPA MDL filed a Consolidated Master Class Action Complaint. The Consolidated Master Class Action Complaint and individual lawsuits allege that COBNA and/or entities acting on its behalf violated the TCPA by contacting consumers on their cellular telephones using an automatic telephone dialing system and/or artificial or prerecorded voice without first obtaining prior express consent to do so. The plaintiffs seek statutory damages for alleged negligent and willful violations of the TCPA, attorneys’ fees, costs, and injunctive relief. In June 2014, the parties executed and filed with the court a Memorandum of Understanding agreeing to resolve the litigation for an amount within previously established reserves. In July 2014, the court granted preliminary approval of the class settlement. The court is scheduled to determine whether to provide final approval of the class settlement in the fourth quarter of 2014.

Other Pending and Threatened Litigation

In addition, we are commonly subject to various pending and threatened legal actions relating to the conduct of our normal business activities. In the opinion of management, the ultimate aggregate liability, if any, arising out of all such other pending or threatened legal actions will not be material to our consolidated financial position or our results of operations.

Summary of Significant Accounting Policies (Policies)	6 Months Ended
Summary of Significant Accounting Policies (Policies)	Jun. 30, 2014
Accounting Policies [Abstract]
Basis of Presentation and Use of Estimates	Basis of Presentation and Use of Estimates The accompanying consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the U.S. (“U.S. GAAP” ). The preparation of financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the amounts reported on the consolidated financial statements and related disclosures. These estimates are based on information available as of the date of the consolidated financial statements. While management makes its best judgment, actual amounts or results could differ from these estimates. Certain prior period amounts have been reclassified to conform to the current period presentation.
Principles of Consolidation	Principles of Consolidation The consolidated financial statements include the accounts of Capital One Financial Corporation and all other entities in which we have a controlling financial interest. We determine whether we have a controlling financial interest in an entity by first evaluating whether the entity is a voting interest entity or a Variable Interest Entity (“VIE” ). All significant intercompany account balances and transactions have been eliminated.
New Accounting Standards	New Accounting Standards Adopted *Accounting for Investments in Qualified Affordable Housing Projects* In January 2014, the Financial Accounting Standard Board (“FASB”) issued guidance permitting an entity to account for Investments in Qualified Affordable Housing Projects using the proportional amortization method if certain criteria are met. The proportional amortization method amortizes the cost of the investment over the period in which the investor receives tax credits and other tax benefits, and the resulting amortization is recognized as a component of income tax expense attributable to continuing operations. Historically, these investments were under the equity method of accounting and the passive losses related to the investments were recognized within non-interest expense. We adopted this guidance in the first quarter of 2014 with retrospective application. As a result, total assets, total liabilities, and retained earnings were reduced by $115 million, $3 million and $112 million from $297.0 billion, $255.3 billion and $20.4 billion, respectively, as of December 31, 2013. In addition, net income was reduced by $9 million from $1.1 billion for the three months ended June 30, 2013 and by $19 million from $2.2 billion for the first six months ended June 30, 2013. During the second quarter and first six months of 2014, we recognized amortization of $72 million and $144 million, respectively and tax credits of $88 million and $178 million, respectively, associated with these investments within income taxes. The carrying value of our investments in these qualified affordable housing projects was $2.9 billion and $2.8 billion as of June 30, 2014 and December 31, 2013, respectively. We are periodically required to provide additional financial or other support during the period of the investments. We recorded a liability of $1.1 billion for the unfunded commitments as of June 30, 2014, which are expected to be paid during the years from 2014 to 2017. *Obligations Resulting from Joint and Several Liability Arrangements* In February 2013, the FASB issued guidance for the recognition, measurement, and disclosure of obligations resulting from joint and several liability arrangements for which the total amount of the obligation, within the scope of this guidance, is fixed at the reporting date, except for obligations addressed within existing guidance in U.S. GAAP. The guidance clarifies that an entity shall measure the obligations as the sum of the amount the reporting entity agreed to pay on the basis of its arrangement among its co-obligors and any additional amount the reporting entity expects to pay on behalf of its co-obligors. The guidance also requires an entity to disclose the nature and amounts of the obligations as well as other information about those obligations. The guidance is effective for annual and interim periods beginning after December 15, 2013. The adoption of this guidance in the first quarter of 2014 did not have a significant impact on our financial condition, results of operations or liquidity as the guidance is consistent with our current practice. Recently Issued but Not Yet Adopted Accounting Standards *Accounting for Share-Based Payments When the Terms of an Award Provide That a Performance Target Could Be Achieved after the Requisite Service Period* In June 2014, the FASB issued guidance clarifying that a performance target contained within a share-based payment award that affects vesting and can be achieved after the requisite service period has been completed is to be accounted for as a performance condition. Accordingly, the grantor of such awards would recognize compensation cost in the period in which it becomes probable that the performance target will be achieved. The amount of the compensation cost recognized should represent the cost attributable to the requisite service period fulfilled. The guidance is effective for annual and interim periods beginning after December 15, 2015, with early adoption permitted. Entities may elect to adopt the guidance on either a prospective or modified retrospective basis. We do not expect our adoption of this guidance in the first quarter of 2015 to have a significant impact on our financial condition, results of operations or liquidity as the guidance is consistent with our current practice. *Accounting for Repurchase Transactions* In June 2014, the FASB issued guidance that requires repurchase-to-maturity transactions to be accounted for as secured borrowings rather than sales. New disclosures for certain transactions accounted for as secured borrowings and transfers accounted for as sales when the transferor retains substantially all of the exposure to the economic return on the transferred financial assets will also be required. We do not expect our adoption of the accounting guidance in the first quarter of 2015 to have a significant impact on our financial condition, results of operations or liquidity as the guidance is consistent with our current practice. The new disclosures will be provided beginning in the second quarter of 2015. *Revenue from Contracts with Customers* In May 2014, the FASB issued revised guidance for the recognition, measurement, and disclosure of revenue from contracts with customers. The guidance is applicable to all entities and, once effective, will replace significant portions of existing industry and transaction-specific revenue recognition rules with a more principles-based recognition model. Most revenue associated with financial instruments, including interest and loan origination fees, is outside the scope of the guidance. Gains and losses on investment securities, derivatives and sales of financial instruments are similarly excluded from the scope. The guidance is effective for annual and interim periods beginning after December 15, 2016, with early adoption prohibited. Entities can elect to adopt the guidance either on a full or modified retrospective basis. Full retrospective adoption will require a cumulative effect adjustment to retained earnings as of the beginning of the earliest comparative period presented. Modified retrospective adoption will require a cumulative effect adjustment to retained earnings as of the beginning of the reporting period in which the entity first applies the new guidance. We are currently evaluating the guidance to identify which of our revenue streams are within its scope and determine which transition method we plan to elect. Accordingly, we cannot yet quantify the impact our adoption of this guidance will have in the first quarter of 2017. *Reporting Discontinued Operations and Disclosures of Disposals of Components of an Entity* In April 2014, the FASB issued guidance changing the criteria for reporting discontinued operations. As a result of the change, only those disposals of components of an entity that represent a strategic shift that has, or will have, a major effect on an entity’s operations and financial results will be reported as discontinued operations. Expanded disclosures of discontinued operations and disposals of individually significant components of an entity that do not currently qualify for discontinued operations reporting will be required. The guidance is effective for disposals or classifications as held for sale of components of an entity that occur within annual and interim periods beginning after December 15, 2014, with early adoption permitted in certain circumstances. Our adoption of this guidance in the first quarter of 2015 will not impact what we currently report as discontinued operations due to the prospective transition provisions. *Reclassification of Collateralized Mortgage Loan Upon Foreclosure* In January 2014, the FASB issued guidance clarifying when an entity should reclassify a consumer mortgage loan collateralized by residential real estate to foreclosed property. Reclassification should occur when the creditor obtains legal title to the residential real estate property or when the borrower conveys all interest in the residential real estate property to the creditor to satisfy that loan through completion of a deed in lieu of foreclosure or through a similar legal agreement. An entity should not wait until a redemption period, if any, has expired to reclassify a consumer mortgage loan to foreclosed property. The guidance is effective for annual and interim periods beginning after December 15, 2014, with early adoption permitted. We do not expect our adoption of this guidance in the first quarter of 2015 to have a significant impact on our financial condition, results of operations or liquidity as the guidance is materially consistent with our current practice.

- Definition

Disclosure of accounting policy regarding (1) the principles it follows in consolidating or combining the separate financial statements, including the principles followed in determining the inclusion or exclusion of subsidiaries or other entities in the consolidated or combined financial statements and (2) its treatment of interests (for example, common stock, a partnership interest or other means of exerting influence) in other entities, for example consolidation or use of the equity or cost methods of accounting. The accounting policy may also address the accounting treatment for intercompany accounts and transactions, noncontrolling interest, and the income statement treatment in consolidation for issuances of stock by a subsidiary.

+ References + Details

Discontinued Operations (Tables)

6 Months Ended

Jun. 30, 2014

Discontinued Operations And Disposal Groups [Abstract]

Summary of Results from Discontinued Operations

The following table summarizes the results from discontinued operations related to the closure of the mortgage origination operations of our wholesale mortgage banking unit:

Table 2.1: Results of Discontinued Operations


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Non-interest income (expense), net	$	(15)	$	(190)	$	32	$	(315)

Income (loss) from discontinued operations before taxes		(15)		(190)		32		(315)
Income tax provision (benefit)		(5)		(71)		12		(118)

Income (loss) from discontinued operations	$	(10)	$	(119)	$	20	$	(197)

Investment Securities (Tables)

6 Months Ended

Jun. 30, 2014

Investments Debt And Equity Securities [Abstract]

Schedule of Investment Portfolio

The table below presents the overview of our investment portfolio at June 30, 2014 and December 31, 2013.

Table 3.1 Overview of Investment Portfolio


(Dollars in millions)	June 30, 2014		December 31, 2013
Securities available for sale, at fair value	$	41,113	$	41,800
Securities held to maturity, at carrying value		20,688		19,132

Total investments	$	61,801	$	60,932

Schedule of Available-for-Sale Securities

The table below presents the amortized cost, gross unrealized gains and losses, and fair value of securities available for sale at June 30, 2014 and December 31, 2013.

Table 3.2 Investment Securities Available for Sale

June 30, 2014

(Dollars in millions)

Amortized
Cost

Gross
Unrealized
Gains

Gross
Unrealized
Losses⁽¹⁾

Fair
Value

Investment securities available for sale:

U.S. Treasury debt obligations

1,221

1,223

U.S. Agency debt obligations

Corporate debt securities guaranteed by U.S. government agencies

1,120

(29)

1,092

Residential mortgage-backed securities (“RMBS”):

Agency

21,779

309

(140)

21,948

Non-agency

3,077

512

(10)

3,579

Total RMBS

24,856

821

(150)

25,527

Commercial mortgage-backed securities (“CMBS”):

Agency

4,041

(61)

4,012

Non-agency

1,803

(23)

1,808

Total CMBS

5,844

(84)

5,820

Other assets backed securities (“ABS”)⁽²⁾

5,972

(15)

6,022

Other securities⁽³⁾

1,433

(21)

1,428

Total investment securities available for sale

40,447

965

(299)

41,113


	December 31, 2013
(Dollars in millions)	Amortized Cost		Gross Unrealized Gains		Gross Unrealized Losses⁽¹⁾		Fair Value
Investment securities available for sale:
U.S. Treasury debt obligations	$	831	$	2	$	0	$	833
U.S. Agency debt obligations		1		0		0		1
Corporate debt securities guaranteed by U.S. government agencies		1,282		1		(49)		1,234
RMBS:
Agency		21,572		239		(332)		21,479
Non-agency		3,165		450		(15)		3,600

Total RMBS		24,737		689		(347)		25,079

CMBS:
Agency		4,262		20		(84)		4,198
Non-agency		1,854		14		(60)		1,808

Total CMBS		6,116		34		(144)		6,006

Other ABS⁽²⁾		7,123		49		(36)		7,136
Other securities⁽³⁾		1,542		24		(55)		1,511

Total investment securities available for sale	$	41,632	$	799	$	(631)	$	41,800

⁽¹⁾

⁽²⁾

⁽³⁾

Investment Securities Held to Maturity

The table below presents the carrying value, gross unrealized gains and losses, and fair value of securities held to maturity at June 30, 2014 and December 31, 2013.

Table 3.3 Investment Securities Held to Maturity

June 30, 2014

(Dollars in millions)

Amortized
Cost

Unrealized
Losses
Recorded
in AOCI⁽¹⁾

Carrying
Value

Gross
Unrealized
Gains

Gross
Unrealized
Losses

Fair
Value

Agency RMBS

20,100

(1,248)

18,852

649

(3)

19,498

Agency CMBS

1,962

(126)

1,836

(4)

1,907

Total investment securities held to maturity

22,062

(1,374)

20,688

724

(7)

21,405


	December 31, 2013
(Dollars in millions)	Amortized Cost		Unrealized Losses Recorded in AOCI⁽¹⁾		Carrying Value		Gross Unrealized Gains		Gross Unrealized Losses		Fair Value
Agency RMBS	$	18,746	$	(1,303)	$	17,443	$	72	$	(30)	$	17,485
Agency CMBS		1,821		(132)		1,689		16		(5)		1,700

Total investment securities held to maturity	$	20,567	$	(1,435)	$	19,132	$	88	$	(35)	$	19,185

⁽¹⁾

Represents the unrealized holding gain or loss at the date of transfer from available for sale to held to maturity, net of any accretion.

Schedule of Available-for-Sale Securities in Gross Unrealized Loss Position

Investment Securities in a Gross Unrealized Loss Position

Table 3.4: Securities in Unrealized Loss Position

June 30, 2014

Less than 12 Months

12 Months or Longer

Total

(Dollars in millions)

Fair Value

Gross
Unrealized
Losses

Fair Value

Gross
Unrealized
Losses

Fair Value

Gross
Unrealized
Losses

Investment securities available for sale:

Corporate debt securities guaranteed by U.S. government agencies

151

(2)

838

(27)

989

(29)

RMBS:

Agency

3,224

(14)

5,138

(127)

8,362

(141)

Non-agency

149

(2)

231

(8)

380

(10)

Total RMBS

3,373

(16)

5,369

(135)

8,742

(151)

CMBS:

Agency

572

(5)

2,087

(56)

2,659

(61)

Non-agency

111

754

(23)

865

(23)

Total CMBS

683

(5)

2,841

(79)

3,524

(84)

Other ABS

825

(14)

915

(14)

Other securities

115

718

(21)

833

(21)

Total investment securities available for sale in a gross unrealized loss position

4,412

(23)

10,591

(276)

15,003

(299)


	December 31, 2013
	Less than 12 Months				12 Months or Longer				Total
(Dollars in millions)	Fair Value		Gross Unrealized Losses		Fair Value		Gross Unrealized Losses		Fair Value		Gross Unrealized Losses
Investment securities available for sale:
Corporate debt securities guaranteed by U.S. government agencies	$	1,143	$	(47)	$	46	$	(2)	$	1,189	$	(49)
RMBS:
Agency		9,769		(263)		1,770		(69)		11,539		(332)
Non-agency		454		(10)		56		(5)		510		(15)

Total RMBS		10,223		(273)		1,826		(74)		12,049		(347)

CMBS:
Agency		2,842		(74)		256		(10)		3,098		(84)
Non-agency		952		(43)		183		(17)		1,135		(60)

Total CMBS		3,794		(117)		439		(27)		4,233		(144)

Other ABS		2,528		(34)		392		(2)		2,920		(36)
Other securities		1,149		(51)		57		(4)		1,206		(55)

Total investment securities available for sale in a gross unrealized loss position	$	18,837	$	(522)	$	2,760	$	(109)	$	21,597	$	(631)

Schedule of Contractual Maturities for Available for Sale Securities

The following tables summarize the remaining scheduled contractual maturities, assuming no prepayments, of our investment securities as of June 30, 2014:

Table 3.5: Contractual Maturities of Securities Available for Sale


	June 30, 2014
(Dollars in millions)	Amortized Cost		Fair Value
Due in 1 year or less	$	2,117	$	2,120
Due after 1 year through 5 years		5,033		5,059
Due after 5 years through 10 years		3,835		3,824
Due after 10 years⁽¹⁾		29,462		30,110

Total	$	40,447	$	41,113

⁽¹⁾

Investments with no stated maturities, which consist of equity securities, are included with contractual maturities due after 10 years.

Schedule of Contractual Maturities of Securities Held to Maturity

Table 3.6: Contractual Maturities of Securities Held to Maturity


	June 30, 2014
(Dollars in millions)	Carrying Value		Fair Value
Due after 5 years through 10 years	$	1,140	$	1,207
Due after 10 years		19,548		20,198

Total	$	20,688	$	21,405

Schedule of Expected Maturities and Weighted Average Yields of Investment Securities by Major Security Type

The table below summarizes, by major security type, the expected maturities and weighted average yields of our investment securities as of June 30, 2014.

Table 3.7: Expected Maturities and Weighted Average Yields of Securities

June 30, 2014

(Dollars in millions)

Due in 1 Year
or Less

Due > 1 Year
through
5 Years

Due > 5 Years
through
10 Years

Due > 10
Years

Total

Fair value of securities available for sale:

U.S. Treasury debt obligations

656

567

1,223

U.S. Agency debt obligations

Corporate debt securities guaranteed by U.S. government agencies

207

872

1,092

RMBS:

Agency

193

9,888

11,867

21,948

Non-agency

940

1,998

620

3,579

Total RMBS

214

10,828

13,865

620

25,527

CMBS:

Agency

400

2,838

774

4,012

Non-agency

477

1,227

1,808

Total CMBS

484

3,315

2,001

5,820

Other ABS

1,949

3,375

601

6,022

Other securities

521

752

1,428

Total securities available for sale

3,363

18,813

18,091

846

41,113

Amortized cost of securities available for sale

3,361

18,579

17,788

719

40,447

Weighted average yield for securities available for sale⁽¹⁾

1.12%

2.21%

3.08%

7.50%

2.59%

Carrying value of securities held to maturity:

Agency RMBS

109

15,530

3,213

18,852

Agency CMBS

396

1,364

1,836

Total securities held for maturity

505

16,894

3,289

20,688

Fair value of securities held to maturity

505

17,462

3,438

21,405

Weighted average yield for securities held to maturity⁽¹⁾

0.00%

2.31%

2.73%

3.14%

2.79%

⁽¹⁾

Schedule of Credit Losses Related to Debt Securities Recognized in Earnings

Table 3.8 Credit Impairment Rollforward


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Credit loss component, beginning of period	$	165	$	145	$	160	$	120
Additions:
Initial credit impairment		0		3		1		11
Subsequent credit impairment		1		1		5		18

Total additions		1		4		6		29

Reduction due to payoffs, disposals, transfers & other		(1)		—		(1)		—

Credit loss component, end of period	$	165	$	149	$	165	$	149

Schedule of Gross Realized Gains and Losses on Sale and Redemption of Available-for-Sale Securities Recognized in Earnings

Table 3.9: Realized Gains and Losses on Securities Available for Sale


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Gross realized investment gains	$	2	$	3	$	34	$	6
Gross realized investment losses		(3)		(2)		(22)		(3)

Net realized gains (losses)	$	(1)	$	1	$	12	$	3

Total proceeds from sales	$	583	$	600	$	3,559	$	1,320

Schedule of Outstanding Contractual Balance and Carrying Value of Credit-Impaired ING Direct Debt Securities

The table below presents the outstanding contractual balance and the carrying value of the acquired credit-impaired debt securities as of June 30, 2014 and December 31, 2013.

Table 3.10: Outstanding Balance and Carrying Value of Acquired Securities


(Dollars in millions)	June 30, 2014		December 31, 2013
Contractual principal and interest	$	4,483	$	4,700
Carrying value		2,959		2,896
Amortized cost		2,425		2,432

Schedule of Changes in Accretable Yield of Acquired Securities

The following table presents changes in the accretable yield related to the acquired credit-impaired debt securities:

Table 3.11: Changes in Accretable Yield of Acquired Securities


(Dollars in millions)	Acquired Credit-Impaired Securities
Accretable yield as of December 31, 2012	$	1,512
Additions from new acquisitions		88
Accretion recognized in earnings		(247)
Reduction due to payoffs, disposals, transfers & other		(2)
Net reclassifications (to) from nonaccretable difference		72

Accretable yield as of December 31, 2013	$	1,423

Additions from new acquisitions		26
Accretion recognized in earnings		(122)
Reduction due to payoffs, disposals, transfers & other		(2)
Net reclassifications (to) from nonaccretable difference		22

Accretable yield as of June 30, 2014	$	1,347

Loans (Tables)

6 Months Ended

Jun. 30, 2014

Receivables [Abstract]

Composition of Loans Held-for-Investment Portfolio

Table 4.1 below presents the composition of our portfolio of loans held for investment, which includes restricted loans for securitization investors, as of June 30, 2014 and December 31, 2013.

Table 4.1: Loan Portfolio Composition


(Dollars in millions)	June 30, 2014		December 31, 2013
Credit Card:
Domestic credit card⁽¹⁾	$	71,165	$	73,255
International credit card		7,853		8,050

Total credit card		79,018		81,305

Consumer Banking:
Auto		34,792		31,857
Home loan		32,644		35,282
Retail banking		3,626		3,623

Total consumer banking		71,062		70,762

Commercial Banking:⁽²⁾
Commercial and multifamily real estate		22,040		20,750
Commercial and industrial		25,402		23,309

Total commercial lending		47,442		44,059
Small-ticket commercial real estate		879		952

Total commercial banking		48,321		45,011

Other:
Other loans		127		121

Total loans	$	198,528	$	197,199

⁽¹⁾

Includes installment loans related to domestic card loans of $205 million and $323 million as of June 30, 2014 and December 31, 2013, respectively.

⁽²⁾

Includes construction loans and land development loans totaling $2.1 billion and $2.0 billion as of June 30, 2014 and December 31, 2013, respectively.

Aging of Held-for-Investment Loans by Portfolio Segment and Class

Table 4.2: Credit Quality

June 30, 2014

(Dollars in millions)

Current

30-59 Days

60-89 Days

> 90 Days

Total
Delinquent
Loans

Acquired
Loans

Total
Loans

> 90 Days
and
Accruing⁽¹⁾

Non-
performing
Loans⁽¹⁾

Credit Card:

Domestic credit card

69,115

691

439

883

2,013

71,165

883

International credit card

7,523

131

124

330

7,853

Total credit card

76,638

822

514

1,007

2,343

79,018

964

Consumer Banking:

Auto

32,634

1,411

594

151

2,156

34,792

151

Home loan

6,643

219

287

25,714

32,644

351

Retail banking

3,541

3,626

Total consumer banking

42,818

1,469

623

387

2,479

25,765

71,062

531

Commercial Banking:

Commercial and multifamily real estate

21,880

22,040

Commercial and industrial

25,168

152

25,402

105

Total commercial lending

47,048

177

217

47,442

169

Small-ticket commercial real estate

867

879

Total commercial banking

47,915

189

217

48,321

181

Other:

Other loans

111

127

Total

167,482

2,380

1,154

1,493

5,027

26,019

198,528

970

809

% of Total loans

84.36%

1.20%

0.58%

0.75%

2.53%

13.11%

100.00%

0.49%

0.41%


	December 31, 2013
(Dollars in millions)	Current		30-59 Days		60-89 Days		> 90 Days		Total Delinquent Loans		Acquired Loans		Total Loans		> 90 Days and Accruing⁽¹⁾		Non- performing Loans⁽¹⁾
Credit Card:
Domestic credit card	$	70,678	$	778	$	549	$	1,187	$	2,514	$	63	$	73,255	$	1,187	$	0
International credit card		7,683		141		85		141		367		0		8,050		96		88

Total credit card		78,361		919		634		1,328		2,881		63		81,305		1,283		88

Consumer Banking:
Auto		29,477		1,519		662		194		2,375		5		31,857		0		194
Home loan		6,775		60		24		239		323		28,184		35,282		0		376
Retail banking		3,535		21		8		23		52		36		3,623		2		41

Total consumer banking		39,787		1,600		694		456		2,750		28,225		70,762		2		611

Commercial Banking:
Commercial and multifamily real estate		20,602		17		11		36		64		84		20,750		2		52
Commercial and industrial		23,023		69		1		38		108		178		23,309		4		93

Total commercial lending		43,625		86		12		74		172		262		44,059		6		145

Small-ticket commercial real estate .		941		8		2		1		11		0		952		0		4

Total commercial banking		44,566		94		14		75		183		262		45,011		6		149

Other:
Other loans		102		4		2		13		19		0		121		0		19

Total	$	162,816	$	2,617	$	1,344	$	1,872	$	5,833	$	28,550	$	197,199	$	1,291	$	867

% of Total loans		82.56%		1.33%		0.68%		0.95%		2.96%		14.48%		100.00%		0.65%		0.44%

⁽¹⁾

Credit Card: Risk Profile by Geographic Region and Delinquency Status

The table below displays the geographic profile of our credit card loan portfolio and delinquency statistics as of June 30, 2014 and December 31, 2013. We also present the delinquency rates of our credit card loan portfolio and comparative net charge-offs for the three and six months ended June 30, 2014 and 2013.

Table 4.3: Credit Card: Risk Profile by Geographic Region and Delinquency Status

June 30, 2014

(Dollars in millions)

Loans

% of
Total⁽¹⁾

Acquired
Loans

% of
Total⁽¹⁾

Total

% of
Total⁽¹⁾

Domestic credit card:

California

7,784

9.9%

0.0%

7,788

9.9%

New York

5,114

6.5

0.0

5,118

6.5

Texas

4,874

6.2

0.0

4,877

6.2

Florida

4,251

5.4

0.0

4,253

5.4

Illinois

3,460

4.4

0.0

3,462

4.4

Pennsylvania

3,274

4.1

0.0

3,276

4.1

Ohio

2,820

3.6

0.0

2,822

3.6

New Jersey

2,630

3.3

0.0

2,631

3.3

Michigan

2,483

3.1

0.0

2,484

3.1

Other

34,438

43.5

0.1

34,454

43.6

Total domestic credit card

71,128

90.0

0.1

71,165

90.1

International credit card:

Canada

4,257

5.4

0.0

4,257

5.4

United Kingdom

3,596

4.5

0.0

3,596

4.5

Total international credit card

7,853

9.9

0.0

7,853

9.9

Total credit card

78,981

99.9%

0.1%

79,018

100.0%


	December 31, 2013
(Dollars in millions)	Loans		% of Total⁽¹⁾		Acquired Loans		% of Total⁽¹⁾		Total		% of Total⁽¹⁾
Domestic credit card:
California	$	7,934		9.8%	$	6		0.0%	$	7,940		9.8%
New York		5,271		6.5		6		0.0		5,277		6.5
Texas		4,989		6.1		4		0.0		4,993		6.1
Florida		4,321		5.3		4		0.0		4,325		5.3
Illinois		3,600		4.4		3		0.0		3,603		4.4
Pennsylvania		3,439		4.2		3		0.0		3,442		4.2
Ohio		2,963		3.6		2		0.0		2,965		3.6
New Jersey		2,734		3.4		2		0.0		2,736		3.4
Michigan		2,593		3.2		2		0.0		2,595		3.2
Other		35,348		43.5		31		0.1		35,379		43.6

Total domestic credit card		73,192		90.0		63		0.1		73,255		90.1

International credit card:
Canada		4,503		5.5		0		0.0		4,503		5.5
United Kingdom		3,547		4.4		0		0.0		3,547		4.4

Total international credit card		8,050		9.9		0		0.0		8,050		9.9

Total credit card	$	81,242		99.9%	$	63		0.1%	$	81,305		100.0%

June 30, 2014

December 31, 2013

(Dollars in millions)

Total

% of Total⁽²⁾

Total

% of Total⁽²⁾

Selected credit metrics:

30+ day delinquencies

2,343

2.97%

2,881

3.54%

90+ day delinquencies

1,007

1.27

1,328

1.63

⁽¹⁾

⁽²⁾

Calculated by dividing delinquent credit card loans by the total balance of credit card loans held for investment as of the end of the reported period.

Credit Card: Net Charge-Offs

Table 4.4: Credit Card: Net Charge-offs


	Three Months Ended June 30,								Six Months Ended June 30,
	2014				2013				2014				2013
(Dollars in millions)	Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾
Net charge-offs:
Domestic credit card	$	610		3.52%	$	749		4.28%	$	1,310		3.77%	$	1,576		4.36%
International credit card		75		3.93		101		5.08		155		4.05		196		4.83

Total credit card	$	685		3.56	$	850		4.36	$	1,465		3.79	$	1,772		4.41

⁽¹⁾

Calculated for each loan category by dividing annualized net charge-offs for the period by average loans held for investment during the period.

Consumer Banking: Risk Profile by Geographic Region, Delinquency Status and Performing Status

The table below displays the geographic profile of our consumer banking loan portfolio. We also present the delinquency and nonperforming loan rates of our consumer banking loan portfolio, excluding Acquired Loans’ impact, as of June 30, 2014 and December 31, 2013, and net charge-offs for the three and six months ended June 30, 2014 and 2013.

Table 4.5: Consumer Banking: Risk Profile by Geographic Region, Delinquency Status and Performing Status

June 30, 2014

Loans

Acquired Loans

Total

(Dollars in millions)

Loans

% of
Total⁽¹⁾

Loans

% of
Total⁽¹⁾

Loans

% of
Total⁽¹⁾

Auto:

Texas

5,015

7.1%

0.0%

5,015

7.1%

California

3,735

5.3

0.0

3,735

5.3

Florida

2,359

3.3

0.0

2,359

3.3

Georgia

1,882

2.6

0.0

1,882

2.6

Louisiana

1,729

2.4

0.0

1,729

2.4

Illinois

1,463

2.1

0.0

1,463

2.1

Ohio

1,421

2.0

0.0

1,421

2.0

Other

17,186

24.2

0.0

17,188

24.2

Total auto

34,790

49.0

0.0

34,792

49.0

Home loan:

California

978

1.4

6,568

9.2

7,546

10.6

New York

1,434

2.0

1,169

1.7

2,603

3.7

Illinois

0.1

1,980

2.8

2,066

2.9

Maryland

432

0.6

1,385

2.0

1,817

2.6

New Jersey

354

0.5

1,308

1.8

1,662

2.3

Virginia

369

0.5

1,260

1.8

1,629

2.3

Florida

170

0.2

1,342

1.9

1,512

2.1

Other

3,107

4.4

10,702

15.0

13,809

19.4

Total home loan

6,930

9.7

25,714

36.2

32,644

45.9

Retail banking:

Louisiana

1,178

1.6

0.0

1,178

1.6

New York

872

1.2

0.0

872

1.2

Texas

760

1.1

0.0

760

1.1

New Jersey

261

0.3

0.0

261

0.3

Maryland

139

0.2

0.1

160

0.3

Virginia

107

0.2

0.0

126

0.2

California

0.1

0.0

0.1

Other

218

0.3

0.0

227

0.3

Total retail banking

3,577

5.0

0.1

3,626

5.1

Total consumer banking

45,297

63.7%

25,765

36.3%

71,062

100.0%

June 30, 2014

Auto

Home Loan

Retail Banking

Total Consumer
Banking

(Dollars in millions)

Amount

Adjusted
Rate⁽²⁾

Amount

Adjusted
Rate⁽²⁾

Amount

Adjusted
Rate⁽²⁾

Amount

Adjusted
Rate⁽²⁾

Credit performance:

30+ day delinquencies

2,156

6.20%

287

4.14%

1.00%

2,479

5.47%

90+ day delinquencies

151

0.43

219

3.16

0.48

387

0.85

Nonperforming loans

151

0.43

351

5.06

0.80

531

1.17


	December 31, 2013
	Loans				Acquired Loans				Total
(Dollars in millions)	Loans		% of Total⁽¹⁾		Loans		% of Total⁽¹⁾		Loans		% of Total⁽¹⁾
Auto:
Texas	$	4,736		6.7%	$	0		0.0%	$	4,736		6.7%
California		3,297		4.7		0		0.0		3,297		4.7
Florida		2,076		2.9		0		0.0		2,076		2.9
Georgia		1,709		2.4		0		0.0		1,709		2.4
Louisiana		1,677		2.4		0		0.0		1,677		2.4
Illinois		1,291		1.8		0		0.0		1,291		1.8
Ohio		1,267		1.8		0		0.0		1,267		1.8
Other		15,799		22.3		5		0.0		15,804		22.3

Total auto		31,852		45.0		5		0.0		31,857		45.0

Home loan:
California		1,010		1.5		7,153		10.1		8,163		11.6
New York		1,502		2.1		1,265		1.8		2,767		3.9
Illinois		88		0.1		2,183		3.1		2,271		3.2
Maryland		418		0.6		1,495		2.1		1,913		2.7
New Jersey		362		0.5		1,409		2.0		1,771		2.5
Virginia		351		0.5		1,367		1.9		1,718		2.4
Florida		177		0.3		1,477		2.1		1,654		2.4
Other		3,190		4.5		11,835		16.7		15,025		21.2

Total home loan		7,098		10.1		28,184		39.8		35,282		49.9

Retail banking:
Louisiana		1,234		1.7		0		0.0		1,234		1.7
New York		859		1.2		0		0.0		859		1.2
Texas		772		1.1		0		0.0		772		1.1
New Jersey		280		0.4		0		0.0		280		0.4
Maryland		125		0.1		17		0.1		142		0.2
Virginia		96		0.1		12		0.0		108		0.1
California		37		0.1		0		0.0		37		0.1
Other		184		0.3		7		0.0		191		0.3

Total retail banking		3,587		5.0		36		0.1		3,623		5.1

Total consumer banking	$	42,537		60.1	$	28,225		39.9%	$	70,762		100.0%


	December 31, 2013
	Auto				Home Loan				Retail Banking				Total Consumer Banking
(Dollars in millions)	Amount		Adjusted Rate⁽²⁾		Amount		Adjusted Rate⁽²⁾		Amount		Adjusted Rate⁽²⁾		Amount		Adjusted Rate⁽²⁾
Credit performance:
30+ day delinquencies	$	2,375		7.46%	$	323		4.55%	$	52		1.46%	$	2,750		6.47%
90+ day delinquencies		194		0.61		239		3.37		23		0.66		456		1.07
Nonperforming loans		194		0.61		376		5.29		41		1.15		611		1.44

⁽¹⁾

Percentages by geographic region are calculated based on the total held-for-investment consumer banking loans as of the end of the reported period.

⁽²⁾

Credit performance statistics exclude Acquired Loans, which were recorded at fair value at acquisition.

Consumer Banking: Net Charge-Offs

Table 4.6: Consumer Banking: Net Charge-offs


	Three Months Ended June 30,								Six Months Ended June 30,
	2014				2013				2014				2013
(Dollars in millions)	Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾		Amount		Rate⁽¹⁾
Net charge-offs:
Auto	$	111		1.31%	$	92		1.28%	$	245		1.48%	$	214		1.52%
Home loan		5		0.05		4		0.03		10		0.06		8		0.04
Retail banking		6		0.70		14		1.50		15		0.82		31		1.68

Total consumer banking	$	122		0.69	$	110		0.60	$	270		0.76	$	253		0.69

⁽¹⁾

Calculated for each loan category by dividing annualized net charge-offs for the period by average loans held for investment during the period.

Home Loan: Risk Profile by Vintage, Geography, Lien Priority and Interest Rate Type

Table 4.7: Home Loan: Risk Profile by Vintage, Geography, Lien Priority and Interest Rate Type

June 30, 2014

Loans

Acquired Loans

Total Home Loans

(Dollars in millions)

Amount

% of
Total⁽¹⁾

Amount

% of
Total⁽¹⁾

Amount

% of
Total⁽¹⁾

Origination year:⁽²⁾

< = 2005

2,638

8.1%

3,774

11.6%

6,412

19.7%

2006

483

1.5

2,402

7.3

2,885

8.8

2007

340

1.0

5,058

15.5

5,398

16.5

2008

198

0.6

3,850

11.8

4,048

12.4

2009

114

0.3

2,284

7.0

2,398

7.3

2010

126

0.4

3,612

11.1

3,738

11.5

2011

239

0.7

4,015

12.3

4,254

13.0

2012

1,774

5.5

609

1.8

2,383

7.3

2013

689

2.1

0.3

778

2.4

2014

329

1.0

0.1

350

1.1

Total

6,930

21.2%

25,714

78.8%

32,644

100.0%

Geographic concentration:⁽³⁾

California

978

3.0%

6,568

20.1%

7,546

23.1%

New York

1,434

4.4

1,169

3.6

2,603

8.0

Illinois

0.2

1,980

6.1

2,066

6.3

Maryland

432

1.3

1,385

4.3

1,817

5.6

New Jersey

354

1.1

1,308

4.0

1,662

5.1

Virginia

369

1.1

1,260

3.9

1,629

5.0

Florida

170

0.5

1,342

4.1

1,512

4.6

Arizona

0.3

1,319

4.0

1,409

4.3

Washington

0.3

1,177

3.6

1,275

3.9

Louisiana

1,230

3.8

0.1

1,273

3.9

Other

1,689

5.2

8,163

25.0

9,852

30.2

Total

6,930

21.2%

25,714

78.8%

32,644

100.0%

Lien type:

1^st lien

5,880

18.0%

25,327

77.6%

31,207

95.6%

2^nd lien

1,050

3.2

387

1.2

1,437

4.4

Total

6,930

21.2%

25,714

78.8%

32,644

100.0%

Interest rate type:

Fixed rate

2,473

7.6%

3,159

9.7%

5,632

17.3%

Adjustable rate

4,457

13.6

22,555

69.1

27,012

82.7

Total

6,930

21.2%

25,714

78.8%

32,644

100.0%


	December 31, 2013
	Loans				Acquired Loans				Total Home Loans
(Dollars in millions)	Amount		% of Total⁽¹⁾		Amount		% of Total⁽¹⁾		Amount		% of Total⁽¹⁾
Origination year:⁽²⁾
< = 2005	$	2,868		8.1%	$	4,025		11.4%	$	6,893		19.5%
2006		521		1.5		2,465		7.0		2,986		8.5
2007		363		1.0		5,276		14.9		5,639		15.9
2008		212		0.6		4,084		11.6		4,296		12.2
2009		129		0.4		2,531		7.2		2,660		7.6
2010		142		0.4		4,251		12.1		4,393		12.5
2011		259		0.7		4,655		13.2		4,914		13.9
2012		1,918		5.4		805		2.3		2,723		7.7
2013		686		2.0		92		0.2		778		2.2

Total	$	7,098		20.1%	$	28,184		79.9%	$	35,282		100.0%

Geographic concentration:⁽³⁾
California	$	1,010		2.9%	$	7,153		20.3%	$	8,163		23.2%
New York		1,502		4.2		1,265		3.6		2,767		7.8
Illinois		88		0.2		2,183		6.2		2,271		6.4
Maryland		418		1.2		1,495		4.2		1,913		5.4
New Jersey		362		1.0		1,409		4.0		1,771		5.0
Virginia		351		1.0		1,367		3.9		1,718		4.9
Florida		177		0.5		1,477		4.2		1,654		4.7
Arizona		91		0.3		1,439		4.1		1,530		4.4
Washington		100		0.3		1,302		3.7		1,402		4.0
Louisiana		1,282		3.6		47		0.1		1,329		3.7
Other		1,717		4.9		9,047		25.6		10,764		30.5

Total	$	7,098		20.1%	$	28,184		79.9%	$	35,282		100.0%

Lien type:
1^st lien	$	6,020		17.1%	$	27,768		78.7%	$	33,788		95.8%
2^nd lien		1,078		3.0		416		1.2		1,494		4.2

Total	$	7,098		20.1%	$	28,184		79.9%	$	35,282		100.0%

Interest rate type:
Fixed rate	$	2,478		7.0%	$	3,434		9.7%	$	5,912		16.7%
Adjustable rate		4,620		13.1		24,750		70.2		29,370		83.3

Total	$	7,098		20.1%	$	28,184		79.9%	$	35,282		100.0%

⁽¹⁾

Percentages within each risk category are calculated based on total home loans held for investment.

⁽²⁾

The Acquired Loans origination balances in the years subsequent to 2012 are related to refinancing of previously acquired home loans.

⁽³⁾

Represents the ten states in which we have the highest concentration of home loans.

Commercial Banking: Risk Profile by Geographic Region and Internal Risk Rating

The following table presents the geographic distribution and internal risk ratings of our commercial loan portfolio as of June 30, 2014 and December 31, 2013.

Table 4.8: Commercial Banking: Risk Profile by Geographic Region and Internal Risk Rating

June 30, 2014

(Dollars in millions)

Commercial
and
Multifamily
Real Estate

% of
Total⁽¹⁾

Commercial
and
Industrial

% of
Total⁽¹⁾

Small-ticket
Commercial
Real Estate

% of
Total⁽¹⁾

Total
Commercial
Banking

% of
Total⁽¹⁾

Geographic concentration:⁽²⁾

Loans:

Northeast

14,833

67.3%

6,206

24.4%

542

61.7%

21,581

44.7%

Mid-Atlantic

2,275

10.3

1,673

6.6

3.5

3,979

8.2

South

3,019

13.7

11,768

46.3

6.2

14,842

30.8

Other

1,848

8.4

5,603

22.1

251

28.6

7,702

15.9

Loans

21,975

99.7

25,250

99.4

879

100.0

48,104

99.6

Acquired Loans

0.3

152

0.6

0.0

217

0.4

Total

22,040

100.0%

25,402

100.0%

879

100.0%

48,321

100.0%

Internal risk rating:⁽³⁾

Loans:

Noncriticized

21,568

97.8%

24,255

95.5%

866

98.5%

46,689

96.6%

Criticized performing

343

1.6

890

3.5

0.1

1,234

2.6

Criticized nonperforming

0.3

105

0.4

1.4

181

0.4

Loans

21,975

99.7

25,250

99.4

879

100.0

48,104

99.6

Acquired Loans:

Noncriticized

0.3

134

0.5

0.0

192

0.4

Criticized performing

0.0

0.1

0.0

Acquired Loans

0.3

152

0.6

0.0

217

0.4

Total

22,040

100.0%

25,402

100.0%

879

100.0%

48,321

100.0%


	December 31, 2013
(Dollars in millions)	Commercial and Multifamily Real Estate		% of Total⁽¹⁾		Commercial and Industrial		% of Total⁽¹⁾		Small-ticket Commercial Real Estate		% of Total⁽¹⁾		Total Commercial Banking		% of Total⁽¹⁾
Geographic concentration:⁽²⁾
Loans:
Northeast	$	14,543		70.1%	$	5,800		24.9%	$	582		61.3%	$	20,925		46.4%
Mid-Atlantic		2,130		10.3		1,432		6.1		33		3.4		3,595		8.0
South		2,539		12.2		10,940		46.9		58		6.0		13,537		30.1
Other		1,454		7.0		4,959		21.3		279		29.3		6,692		14.9

Loans		20,666		99.6		23,131		99.2		952		100.0		44,749		99.4
Acquired Loans		84		0.4		178		0.8		0		0.0		262		0.6

Total	$	20,750		100.0%	$	23,309		100.0%	$	952		100.0%	$	45,011		100.0%

Internal risk rating:⁽³⁾
Loans:
Noncriticized	$	20,204		97.4%	$	22,448		96.3%	$	941		98.9%	$	43,593		96.9%
Criticized performing		409		2.0		590		2.5		8		0.8		1,007		2.2
Criticized nonperforming		53		0.2		93		0.4		3		0.3		149		0.3

Loans		20,666		99.6		23,131		99.2		952		100.0		44,749		99.4

Acquired Loans:
Noncriticized		72		0.3		158		0.7		0		0.0		230		0.5
Criticized performing		12		0.1		20		0.1		0		0.0		32		0.1

Acquired Loans		84		0.4		178		0.8		0		0.0		262		0.6

Total	$	20,750		100.0%	$	23,309		100.0%	$	952		100.0%	$	45,011		100.0%

⁽¹⁾

Percentages calculated based on total held-for-investment commercial loans in each respective loan category as of the end of the reported period.

⁽²⁾

Northeast consists of CT, ME, MA, NH, NJ, NY, PA and VT. Mid-Atlantic consists of DE, DC, MD, VA and WV. South consists of AL, AR, FL, GA, KY, LA, MS, MO, NC, SC, TN and TX.

⁽³⁾

Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by banking regulatory authorities.

Individually Impaired Loans, Excluding Acquired Loans

Table 4.9: Impaired Loans⁽¹⁾

June 30, 2014

(Dollars in millions)

With an
Allowance

Without
an
Allowance

Total
Recorded
Investment

Related
Allowance

Net
Recorded
Investment

Unpaid
Principal
Balance

Credit Card:

Domestic credit card

563

136

427

549

International credit card

165

158

Total credit card⁽²⁾

728

223

505

707

Consumer Banking:

Auto⁽³⁾

185

190

375

358

617

Home loan

240

164

404

386

531

Retail banking

Total consumer banking

478

369

847

805

1,221

Commercial Banking:

Commercial and multifamily real estate

169

201

179

225

Commercial and industrial

117

182

172

208

Total commercial lending

286

383

351

433

Small-ticket commercial real estate

Total commercial banking

290

106

396

364

451

Total

1,496

475

1,971

297

1,674

2,379


	Three Months Ended June 30, 2014				Six Months Ended June 30, 2014
(Dollars in millions)	Average Recorded Investment		Interest Income Recognized		Average Recorded Investment		Interest Income Recognized
Credit Card:
Domestic credit card	$	573	$	15	$	585	$	30
International credit card		165		3		167		6

Total credit card⁽²⁾		738		18		752		36

Consumer Banking:
Auto⁽³⁾		373		17		367		34
Home loan		408		2		404		3
Retail banking		77		0		81		1

Total consumer banking		858		19		852		38

Commercial Banking:
Commercial and multifamily real estate		200		1		180		3
Commercial and industrial		178		1		180		2

Total commercial lending		378		2		360		5

Small-ticket commercial real estate		11		0		9		0

Total commercial banking		389		2		369		5

Total	$	1,985	$	39	$	1,973	$	79


	December 31, 2013
(Dollars in millions)	With an Allowance		Without an Allowance		Total Recorded Investment		Related Allowance		Net Recorded Investment		Unpaid Principal Balance
Credit Card:
Domestic credit card	$	609	$	0	$	609	$	154	$	455	$	593
International credit card		171		0		171		107		64		164

Total credit card⁽²⁾		780		0		780		261		519		757

Consumer Banking:
Auto⁽³⁾		169		186		355		16		340		590
Home loan		244		150		394		18		375		561
Retail banking		46		40		86		10		76		105

Total consumer banking		459		376		835		44		791		1,256

Commercial Banking:
Commercial and multifamily real estate		89		49		138		13		125		162
Commercial and industrial		94		91		185		12		173		220

Total commercial lending		183		140		323		25		298		382

Small-ticket commercial real estate		2		4		6		0		6		7

Total commercial banking		185		144		329		25		304		389

Total	$	1,424	$	520	$	1,944	$	330	$	1,614	$	2,402


	Three Months Ended June 30, 2013				Six Months Ended June 30, 2013
(Dollars in millions)	Average Recorded Investment		Interest Income Recognized		Average Recorded Investment		Interest Income Recognized
Credit Card:
Domestic credit card	$	649	$	16	$	667	$	33
International credit card		173		3		170		6

Total credit card⁽²⁾		822		19		837		39

Consumer Banking:
Auto⁽³⁾		327		15		327		30
Home loan		188		2		172		4
Retail banking		94		0		95		1

Total consumer banking		609		17		594		35

Commercial Banking:
Commercial and multifamily real estate		239		2		259		3
Commercial and industrial		230		1		234		2

Total commercial lending		469		3		493		5

Small-ticket commercial real estate		16		0		20		0

Total commercial banking		485		3		513		5

Total	$	1,916	$	39	$	1,944	$	79

⁽¹⁾

Impaired loans above include TDRs, all commercial NPL’s, and home loans NPL’s with a specific impairment.

⁽²⁾

Credit card loans include finance charges and fees.

⁽³⁾

Although auto loans from loan recovery inventory are not reported in our loans held for investment, they are included as impaired loans above since they are reported as TDRs.

TDR Disclosures in Progress Financial Impact of Modification

The following tables present the types, amounts and financial effects of loans modified and accounted for as troubled debt restructurings during the period:

Table 4.10: Troubled Debt Restructurings


			Three Months Ended June 30, 2014
			Reduced Interest Rate				Term Extension				Balance Reduction
(Dollars in millions)	Total Loans Modified⁽¹⁾		% of TDR Activity⁽²⁾⁽³⁾		Average Rate Reduction⁽⁴⁾		% of TDR Activity⁽³⁾⁽⁵⁾		Average Term Extension (Months)⁽⁶⁾		% of TDR Activity⁽³⁾⁽⁷⁾		Gross Balance Reduction⁽⁸⁾
Credit Card:
Domestic credit card	$	64		100%		11.54%		0%		0		0%	$	0
International credit card		38		100		25.46		0		0		0		0

Total credit card		102		100		16.83		0		0		0		0

Consumer Banking:
Auto		69		32		1.45		58		9		41		25
Home loan		11		38		2.32		33		164		4		0
Retail banking		2		5		7.57		95		10		0		0

Total consumer banking		82		32		1.62		56		22		34		25

Commercial Banking:
Commercial and multifamily real estate		4		0		0.00		0		0		100		2
Commercial and industrial		12		0		0.00		57		11		0		0

Total commercial lending		16		0		0.00		42		11		26		2
Small-ticket commercial real estate		1		0		0.00		0		0		0		0

Total commercial banking		17		0		0.00		39		11		24		2

Total	$	201		64		13.73		26		20		16	$	27


			Six Months Ended June 30, 2014
			Reduced Interest Rate				Term Extension				Balance Reduction
(Dollars in millions)	Total Loans Modified⁽¹⁾		% of TDR Activity⁽²⁾⁽³⁾		Average Rate Reduction⁽⁴⁾		% of TDR Activity⁽³⁾⁽⁵⁾		Average Term Extension (Months)⁽⁶⁾		% of TDR Activity⁽³⁾⁽⁷⁾		Gross Balance Reduction⁽⁸⁾
Credit Card:
Domestic credit card	$	131		100%		11.52%		0%		0		0%	$	0
International credit card		81		100		25.33		0		0		0		0

Total credit card		212		100		16.83		0		0		0		0

Consumer Banking:
Auto		146		36		1.02		63		9		36		47
Home loan		19		30		2.04		32		153		8		1
Retail banking		8		7		5.07		71		7		0		0

Total consumer banking		173		34		1.16		60		18		31		48

Commercial Banking:
Commercial and multifamily real estate		66		31		1.28		94		8		6		2
Commercial and industrial		13		0		0.00		58		11		0		0

Total commercial lending		79		26		1.10		88		9		5		2
Small-ticket commercial real estate		1		0		0.00		0		0		0		0

Total commercial banking		80		26		1.08		87		9		5		2

Total	$	465		63		12.55		37		14		13	$	50


			Three Months Ended June 30, 2013
			Reduced Interest Rate				Term Extension				Balance Reduction
(Dollars in millions)	Total Loans Modified⁽¹⁾		% of TDR Activity⁽²⁾⁽³⁾		Average Rate Reduction⁽⁴⁾		% of TDR Activity⁽³⁾⁽⁵⁾		Average Term Extension (Months)⁽⁶⁾		% of TDR Activity⁽³⁾⁽⁷⁾		Gross Balance Reduction⁽⁸⁾
Credit Card:
Domestic credit card	$	78		100%		12.23%		0%		0		0%	$	0
International credit card		47		100		24.92		0		0		0		0

Total credit card		125		100		17.05		0		0		0		0

Consumer Banking:
Auto		61		29		1.71		52		8		47		25
Home loan		57		12		2.77		5		101		24		2
Retail banking		13		6		3.90		65		8		0		0

Total consumer banking		131		19		2.07		33		15		32		27

Commercial Banking:
Commercial and multifamily real estate		15		0		0.00		75		7		0		0
Commercial and industrial		15		0		0.00		34		5		2		0

Total commercial lending		30		0		0.00		55		6		1		0
Small-ticket commercial real estate		0		0		0.00		0		0		0		0

Total commercial banking		30		0		0.00		55		6		1		0

Total	$	286		52		14.56		21		12		15	$	27


			Six Months Ended June 30, 2013
			Reduced Interest Rate				Term Extension				Balance Reduction
(Dollars in millions)	Total Loans Modified⁽¹⁾		% of TDR Activity⁽²⁾⁽³⁾		Average Rate Reduction⁽⁴⁾		% of TDR Activity⁽³⁾⁽⁵⁾		Average Term Extension (Months)⁽⁶⁾		% of TDR Activity⁽³⁾⁽⁷⁾		Gross Balance Reduction⁽⁸⁾
Credit Card:
Domestic credit card	$	154		100%		12.25%		0%		0		0%	$	0
International credit card		98		100		24.72		0		0		0		0

Total credit card		252		100		17.11		0		0		0		0

Consumer Banking:
Auto		123		30		1.83		54		8		45		50
Home loan		68		20		2.80		12		122		23		3
Retail banking		19		5		3.56		61		8		0		0

Total consumer banking		210		25		2.11		41		19		34		53

Commercial Banking:
Commercial and multifamily real estate		32		0		0.00		88		7		0		0
Commercial and industrial		16		0		0.00		38		5		1		0

Total commercial lending		48		0		0.00		71		7		0		0
Small-ticket commercial real estate		1		0		0.00		0		0		0		0

Total commercial banking		49		0		0.00		70		7		0		0

Total	$	511		60		14.55		24		16		14	$	53

⁽¹⁾

⁽²⁾

Represents percentage of loans modified and accounted for as a TDR during the period that were granted a reduced interest rate.

⁽³⁾

Due to multiple concessions granted to some troubled borrowers, percentages may total more than 100% for certain loan types.

⁽⁴⁾

Represents weighted average interest rate reduction for those loans that received an interest rate concession.

⁽⁵⁾

Represents percentage of loans modified and accounted for as a TDR during the period that were granted a maturity date extension.

⁽⁶⁾

Represents weighted average change in maturity date for those loans that received a maturity date extension.

⁽⁷⁾

Represents percentage of loans modified and accounted for as a TDR during the period that were granted forgiveness or forbearance of a portion of their balance.

⁽⁸⁾

TDR - Subsequent Defaults of Completed TDR Modifications

Table 4.11: TDR—Subsequent Defaults


	Three Months Ended June 30, 2014				Six Months Ended June 30, 2014
(Dollars in millions)	Number of Contracts		Total Loans		Number of Contracts		Total Loans
Credit Card:
Domestic credit card		9,559	$	15		20,620	$	31
International credit card⁽¹⁾		9,883		30		20,404		60

Total credit card		19,442		45		41,024		91

Consumer Banking:
Auto		1,651		18		2,973		31
Home loan		4		0		10		2
Retail banking		15		2		40		9

Total consumer banking		1,670		20		3,023		42

Commercial Banking:
Commercial and multifamily real estate		1		0		4		6
Commercial and industrial		1		1		2		1

Total commercial lending		2		1		6		7
Small-ticket commercial real estate		2		1		8		3

Total commercial banking		4		2		14		10

Total		21,116	$	67		44,061	$	143


	Three Months Ended June 30, 2013				Six Months Ended June 30, 2013
(Dollars in millions)	Number of Contracts		Total Loans		Number of Contracts		Total Loans
Credit Card:
Domestic credit card		8,042	$	16		18,843	$	37
International credit card⁽¹⁾		11,935		34		23,128		68

Total credit card		19,977		50		41,971		105

Consumer Banking:
Auto		2,193		16		4,857		32
Home loan		7		0		18		1
Retail banking		24		1		58		2

Total consumer banking		2,224		17		4,933		35

Commercial Banking:
Commercial and multifamily real estate		6		9		7		11
Commercial and industrial		0		1		7		8

Total commercial lending		6		10		14		19
Small-ticket commercial real estate		1		0		1		0

Total commercial banking		7		10		15		19

Total		22,208	$	77		46,919	$	159

⁽¹⁾

Outstanding Balance and Carrying Value of Acquired Loans

Table 4.12: Acquired Loans Accounted for Based on Expected Cash Flows


	June 30, 2014						December 31, 2013
(Dollars in millions)	Total		Impaired Loans		Non- Impaired Loans		Total		Impaired Loans		Non- Impaired Loans
Contractual balance	$	27,981	$	4,659	$	23,322	$	30,565	$	5,016	$	25,549
Carrying value⁽¹⁾		26,044		3,058		22,986		28,580		3,285		25,295

⁽¹⁾

Includes $32 million and $38 million of allowance for loan and lease losses for these loans as of June 30, 2014 and December 31, 2013, respectively.

Changes in Accretable Yield on Acquired Loans

The following table presents changes in the accretable yield on loans related to the CCB, ING Direct, and 2012 U.S. card acquisitions:

Table 4.13: Changes in Accretable Yield on Acquired Loans


(Dollars in millions)	Total Loans		Impaired Loans		Non- Impaired Loans
Accretable yield as of December 31, 2012	$	6,208	$	1,899	$	4,309
Accretion recognized in earnings		(1,182)		(427)		(755)
Reclassifications from nonaccretable difference for loans with improving cash flows⁽¹⁾		1,005		629		376
Increases (reductions) in accretable yield for non-credit related changes in expected cash flows⁽²⁾		389		13		376

Accretable yield as of December 31, 2013	$	6,420	$	2,114	$	4,306

Accretion recognized in earnings		(552)		(207)		(345)
Reclassifications from nonaccretable difference for loans with improving cash flows⁽¹⁾		96		82		14
Increases (reductions) in accretable yield for non-credit related changes in expected cash flows⁽²⁾		(304)		(274)		(30)

Accretable yield as of June 30, 2014	$	5,660	$	1,715	$	3,945

⁽¹⁾

Represents increases in accretable yields for those pools that are driven primarily by improved credit performance.

⁽²⁾

Represents changes in accretable yields for those pools that are driven primarily by changes in actual and estimated prepayments.

Allowance for Loan and Lease Losses (Tables)

6 Months Ended

Jun. 30, 2014

Text Block [Abstract]

Summary of Changes in Allowance for Loan and Lease Losses

The table below summarizes changes in the allowance for loan and lease losses, by portfolio segment, for the three and six months ended June 30, 2014 and 2013:

Table 5.1: Allowance for Loan and Lease Losses


(Dollars in millions)	Three Months Ended June 30, 2014
	Credit Card		Consumer Banking								Commercial Banking		Other⁽¹⁾		Total Allowance		Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other⁽¹⁾		Total Allowance		Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
Balance as of March 31, 2014	$	2,984	$	608	$	72	$	64	$	744	$	362	$	8	$	4,098	$	99	$	4,197

Provision for credit losses		549		145		0		(2)		143		9		0		701		3		704
Charge-offs		(995)		(183)		(8)		(14)		(205)		(8)		(4)		(1,212)		0		(1,212)
Recoveries		310		72		3		8		83		5		2		400		0		400

Net charge-offs		(685)		(111)		(5)		(6)		(122)		(3)		(2)		(812)		0		(812)
Other changes⁽²⁾		10		0		0		0		0		0		1		11		0		11

Balance as of June 30, 2014	$	2,858	$	642	$	67	$	56	$	765	$	368	$	7	$	3,998	$	102	$	4,100

	Six Months Ended June 30, 2014
			Consumer Banking														Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
(Dollars in millions)	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other⁽¹⁾		Total Allowance		Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
Balance as of December 31, 2013	$	3,214	$	606	$	83	$	63	$	752	$	338	$	11	$	4,315	$	87	$	4,402

Provision for credit losses		1,107		281		(6)		8		283		37		(3)		1,424		15		1,439
Charge-offs		(2,090)		(388)		(19)		(29)		(436)		(15)		(6)		(2,547)		0		(2,547)
Recoveries		625		143		9		14		166		8		5		804		0		804

Net charge-offs		(1,465)		(245)		(10)		(15)		(270)		(7)		(1)		(1,743)		0		(1,743)
Other changes⁽²⁾		2		0		0		0		0		0		0		2		0		2

Balance as of June 30, 2014	$	2,858	$	642	$	67	$	56	$	765	$	368	$	7	$	3,998	$	102	$	4,100

	Three Months Ended June 30, 2013
			Consumer Banking														Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
(Dollars in millions)	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other⁽¹⁾		Total Allowance		Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
Balance as of March 31, 2013	$	3,494	$	528	$	103	$	112	$	743	$	342	$	27	$	4,606	$	85	$	4,691

Provision for credit losses		713		101		(20)		(12)		69		1		(5)		778		(16)		762
Charge-offs		(1,181)		(153)		(5)		(19)		(177)		(14)		(7)		(1,379)		0		(1,379)
Recoveries		331		61		1		5		67		10		2		410		0		410

Net charge-offs		(850)		(92)		(4)		(14)		(110)		(4)		(5)		(969)		0		(969)
Other change⁽²⁾		(8)		0		0		0		0		(1)		1		(8)		0		(8)

Balance as of June 30, 2013	$	3,349	$	537	$	79	$	86	$	702	$	338	$	18	$	4,407	$	69	$	4,476

	Six Months Ended June 30, 2013
			Consumer Banking														Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
(Dollars in millions)	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other⁽¹⁾		Total Allowance		Unfunded Lending Commitments Reserve		Combined Allowance & Unfunded Reserve
Balance as of December 31, 2012	$	3,979	$	486	$	113	$	112	$	711	$	433	$	33	$	5,156	$	35	$	5,191

Provision for credit losses		1,456		265		(26)		5		244		(84)		(3)		1,613		34		1,647
Charge-offs		(2,443)		(335)		(12)		(44)		(391)		(26)		(15)		(2,875)		0		(2,875)
Recoveries		671		121		4		13		138		15		3		827		0		827

Net charge-offs		(1,772)		(214)		(8)		(31)		(253)		(11)		(12)		(2,048)		0		(2,048)
Other changes⁽²⁾		(314)		0		0		0		0		0		0		(314)		0		(314)

Balance as of June 30, 2013	$	3,349	$	537	$	79	$	86	$	702	$	338	$	18	$	4,407	$	69	$	4,476

⁽¹⁾

Other consists of our discontinued GreenPoint mortgage operations loan portfolio and our community redevelopment loan portfolio.

⁽²⁾

Components of Allowance for Loan and Lease Losses by Impairment Methodology

Table 5.2: Components of Allowance for Loan and Lease Losses by Impairment Methodology


	June 30, 2014
	Credit Card		Consumer Banking						Total Consumer Banking		Commercial Banking		Other		Total
(Dollars in millions)	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other		Total
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated⁽¹⁾	$	2,635	$	625	$	17	$	49	$	691	$	336	$	7	$	3,669
Asset-specific⁽²⁾		223		17		18		7		42		32		0		297
Acquired Loans⁽³⁾		0		0		32		0		32		0		0		32

Total allowance for loan and lease losses	$	2,858	$	642	$	67	$	56	$	765	$	368	$	7	$	3,998

Loans held for investment by impairment methodology:
Collectively evaluated⁽¹⁾	$	78,253	$	34,605	$	6,526	$	3,509	$	44,640	$	47,708	$	127	$	170,728
Asset-specific⁽²⁾		728		185		404		68		657		396		0		1,781
Acquired Loans⁽³⁾		37		2		25,714		49		25,765		217		0		26,019

Total loans held for investment	$	79,018	$	34,792	$	32,644	$	3,626	$	71,062	$	48,321	$	127	$	198,528

Allowance as a percentage of period-end loans held for investment		3.62%		1.85%		0.21%		1.54%		1.08%		0.76%		4.89%		2.01%
(Dollars in millions)	December 31, 2013
	Credit Card		Consumer Banking						Total Consumer Banking
	Credit Card		Auto		Home Loan		Retail Banking		Total Consumer Banking		Commercial Banking		Other		Total
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated⁽¹⁾	$	2,953	$	590	$	27	$	53	$	670	$	313	$	11	$	3,947
Asset-specific⁽²⁾		261		16		18		10		44		25		0		330
Acquired Loans⁽³⁾		0		0		38		0		38		0		0		38

Total allowance for loan and lease losses	$	3,214	$	606	$	83	$	63	$	752	$	338	$	11	$	4,315

Loans held for investment by impairment methodology:
Collectively evaluated⁽¹⁾	$	80,462	$	31,683	$	6,704	$	3,501	$	41,888	$	44,420	$	121	$	166,891
Asset-specific⁽²⁾		780		169		394		86		649		329		0		1,758
Acquired Loans⁽³⁾		63		5		28,184		36		28,225		262		0		28,550

Total loans held for investment	$	81,305	$	31,857	$	35,282	$	3,623	$	70,762	$	45,011	$	121	$	197,199

Allowance as a percentage of period-end loans held for investment		3.95%		1.90%		0.24%		1.74%		1.06%		0.75%		9.09%		2.19%

⁽¹⁾

⁽²⁾

⁽³⁾

The Acquired Loans component of the allowance for loan and lease losses is accounted for based on expected cash flows. See “Note 4—Loans” for details on these loans.

Variable Interest Entities and Securitizations (Tables)

6 Months Ended

Jun. 30, 2014

Text Block [Abstract]

Carrying Amount of Assets and Liabilities of Variable Interest Entities

Table 6.1: Carrying Amount of Consolidated and Unconsolidated VIEs⁽¹⁾


	June 30, 2014
	Consolidated				Unconsolidated
(Dollars in millions)	Carrying Amount of Assets		Carrying Amount of Liabilities		Carrying Amount of Assets		Carrying Amount of Liabilities		Maximum Exposure to Loss
Securitization-related VIEs:
Credit card loan securitizations⁽²⁾	$	37,665	$	12,434	$	0	$	0	$	0
Home loan securitizations⁽³⁾		0		0		195		32		850

Total securitization-related VIEs		37,665		12,434		195		32		850

Other VIEs:
Affordable housing entities		0		0		3,109		432		3,109
Entities that provide capital to low-income and rural communities		390		99		1		0		1
Other		7		0		85		0		85

Total other VIEs.		397		99		3,195		432		3,195

Total VIEs	$	38,062	$	12,533	$	3,390	$	464	$	4,045


	December 31, 2013
	Consolidated				Unconsolidated
(Dollars in millions)	Carrying Amount of Assets		Carrying Amount of Liabilities		Carrying Amount of Assets		Carrying Amount of Liabilities		Maximum Exposure to Loss
Securitization-related VIEs:
Credit card loan securitizations⁽²⁾	$	40,422	$	12,671	$	0	$	0	$	0
Home loan securitizations⁽³⁾		0		0		199		15		702

Total securitization-related VIEs		40,422		12,671		199		15		702

Other VIEs:
Affordable housing entities		0		0		2,969		463		2,969
Entities that provide capital to low-income and rural communities		389		98		1		0		1
Other		1		1		95		0		95

Total other VIEs.		390		99		3,065		463		3,065

Total VIEs	$	40,812	$	12,770	$	3,264	$	478	$	3,767

⁽¹⁾

⁽²⁾

Represents the gross assets and liabilities owned by the VIE, which includes seller’s interest and retained and repurchased notes held by other related parties.

⁽³⁾

External Debt and Receivable Balances of Securitization Programs

The table below presents the securitization-related VIEs in which we had continuing involvement as of June 30, 2014 and December 31, 2013:

Table 6.2: Continuing Involvement in Securitization-Related VIEs

Non-Mortgage

Mortgage

(Dollars in millions)

Credit
Card

Option
ARM

GreenPoint
HELOCs

GreenPoint
Manufactured
Housing

June 30, 2014:

Securities held by third-party investors.

10,010

2,189

108

939

Receivables in the trust

37,304

2,264

105

945

Cash balance of spread or reserve accounts

145

Retained interests

Yes

Servicing retained

Yes

Yes⁽¹⁾

No⁽²⁾

Amortization event⁽³⁾

December 31, 2013:

Securities held by third-party investors.

10,289

2,320

122

994

Receivables in the trust

39,548

2,399

116

1,000

Cash balance of spread or reserve accounts

N/A

144

Retained interests

Yes

Servicing retained

Yes

Yes⁽¹⁾

No⁽²⁾

Amortization event⁽³⁾

⁽¹⁾

We retained servicing of the outstanding balance for a portion of securitized mortgage receivables.

⁽²⁾

The core servicing activities for the manufactured housing securitizations are completed by a third party.

⁽³⁾

- Definition

Tabular disclosure of the significant judgments and assumptions made in determining whether a variable interest (as defined) held by the entity requires the variable interest entity (VIE) (as defined) to be consolidated and (or) disclose information about its involvement with the VIE, individually or in aggregate (as applicable); the nature of restrictions, if any, on the consolidated VIE's assets and on the settlement of its liabilities reported by an entity in its statement of financial position, including the carrying amounts of such assets and liabilities; the nature of, and changes in, the risks associated with involvement in the VIE; how involvement with the VIE affects the entity's financial position, financial performance, and cash flows; the lack of recourse if creditors (or beneficial interest holders) of the consolidated VIE have no recourse to the general credit of the primary beneficiary (if applicable); the terms of arrangements, giving consideration to both explicit arrangements and implicit variable interests, if any, that could require the entity to provide financial support to the VIE, including events or circumstances that could expose the entity to a loss; the methodology used by the entity for determining whether or not it is the primary beneficiary of the variable interest entity; the significant factors considered and judgments made in determining that the power to direct the activities of a VIE that most significantly impact the VIE's economic performance are shared (as defined); the carrying amounts and classification of assets and liabilities of the VIE included in the statement of financial position; the entity's maximum exposure to loss, if any, as a result of its involvement with the VIE, including how the maximum exposure is determined and significant sources of the entity's exposure to the VIE; a comparison of the carrying amounts of the assets and liabilities and the entity's maximum exposure to loss; information about any liquidity arrangements, guarantees, and (or) other commitments by third parties that may affect the fair value or risk of the entity's variable interest in the VIE; whether or not the entity has provided financial support or other support (explicitly or implicitly) to the VIE that it was not previously contractually required to provide or whether the entity intends to provide that support, including the type and amount of the support and the primary reasons for providing the support; and supplemental information the entity determines necessary to provide.

+ References + Details

Goodwill and Other Intangible Assets (Tables)

6 Months Ended

Jun. 30, 2014

Goodwill And Intangible Assets Disclosure [Abstract]

Components of Goodwill and Other Intangible Assets

Table 7.1: Components of Goodwill and Other Intangible Assets


	June 30, 2014							December 31, 2013
(Dollars in millions)	Carrying Amount of Assets⁽¹⁾		Accumulated Amortization⁽¹⁾			Net Carrying Amount		Carrying Amount of Assets⁽¹⁾		Accumulated Amortization⁽¹⁾			Net Carrying Amount
Goodwill	$	13,977		N/A		$	13,977	$	13,978		N/A		$	13,978
Other intangible assets:
Purchased credit card relationship intangibles (“PCCR”)		2,125	$	(976	)		1,149		2,125	$	(784	)		1,341
Core deposit intangibles		1,771		(1,509	)		262		1,771		(1,440	)		331
Other⁽²⁾		307		(148	)		159		316		(139	)		177

Total other intangible assets		4,203		(2,633	)		1,570		4,212		(2,363	)		1,849

Total goodwill and other intangible assets	$	18,180	$	(2,633	)	$	15,547	$	18,190	$	(2,363	)	$	15,827

MSRs:
Consumer MSRs⁽³⁾	$	57		N/A		$	57	$	73		N/A		$	73
Commercial MSRs⁽⁴⁾		142	$	(13	)		129		135	$	(3	)		132

Total MSRs	$	199	$	(13	)	$	186	$	208	$	(3	)	$	205

⁽¹⁾

Certain intangible assets that were fully amortized in prior periods were removed from our balance sheet.

⁽²⁾

⁽³⁾

Represent MSRs related to our consumer business that are carried at fair value on our consolidated financial statements.

⁽⁴⁾

Goodwill Attributable to Each Business Segments

The following table presents goodwill attributable to each of our business segments as of June 30, 2014 and December 31, 2013.

Table 7.2: Goodwill Attributable to Business Segments


(Dollars in millions)	Credit Card		Consumer Banking		Commercial Banking		Total
Balance as of December 31, 2013	$	5,005	$	4,585	$	4,388	$	13,978
Acquisitions		0		0		0		0
Other adjustments		4		(1)		(4)		(1)

Balance as of June 30, 2014	$	5,009	$	4,584	$	4,384	$	13,977

Deposits and Borrowings (Tables)

6 Months Ended

Jun. 30, 2014

Text Block [Abstract]

Schedule of Deposits, Short-Term Borrowings and Long-Term Debt

Table 8.1: Components of Customer Deposits, Short-term Borrowings and Long-term Debt


(Dollars in millions)	June 30, 2014		December 31, 2013
Deposits:
Non-interest bearing deposits	$	24,920	$	22,643
Interest-bearing deposits.		180,970		181,880

Total deposits.	$	205,890	$	204,523

Short-term borrowings:
Federal funds purchased and securities loaned or sold under agreements to repurchase.	$	2,030	$	915
FHLB advances		8,450		15,300

Total short-term borrowings	$	10,480	$	16,215

June 30, 2014

December 31,
2013

(Dollars in millions)

Maturity
Date

Interest
Rate

Weighted
Average
Interest Rate

Outstanding
Amount

Long-term debt:

Securitized debt obligations⁽¹⁾

2014 - 2025

0.19 - 5.75%

1.42%

10,010

10,289

Senior and subordinated notes:

Fixed unsecured senior debt⁽¹⁾

2014 - 2024

1.00 - 6.75%

2.82%

12,883

9,612

Floating unsecured senior debt

2014 - 2017

0.68 - 1.38%

0.90%

1,130

852

Total unsecured senior debt

2.66%

14,013

10,464

Fixed unsecured subordinated debt⁽¹⁾

2016 - 2023

3.38 - 8.80%

4.97%

2,615

2,670

Total senior and subordinated notes

16,628

13,134

Other long-term borrowings:

FHLB advances

2014 - 2023

0.26 - 6.88%

0.44%

1,996

1,016

Total long-term debt

28,634

24,439

Total short-term borrowings and long-term debt

39,114

40,654

⁽¹⁾

Outstanding amount includes the impact from hedge accounting.

Schedule of Components of Interest Expense on Short-Term Borrowings and Long-Term Debt

The following table displays interest expense attributable to short-term borrowings and long-term debt for the three and six months ended June 30, 2014 and 2013:

Table 8.2: Components of Interest Expense on Short-term Borrowings and Long-term Debt


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Short-term borrowings:
Federal funds purchased and securities loaned or sold under agreements to repurchase	$	1	$	1	$	1	$	1
FHLB advances		3		5		9		16

Total short-term borrowings		4		6		10		17

Long-term debt:
Securitized debt obligations⁽¹⁾		39		45		77		101
Senior and subordinated notes⁽¹⁾		78		82		155		164
Other long-term borrowings		4		6		10		12

Total long-term debt		121		133		242		277

Total interest expense	$	125	$	139	$	252	$	294

⁽¹⁾

Interest expense includes the impact from hedge accounting.

Derivative Instruments and Hedging Activities (Tables)

6 Months Ended

Jun. 30, 2014

Derivative Instruments And Hedging Activities Disclosure [Abstract]

Notional and Fair Values of Derivative Instruments

Table 9.1: Derivative Assets and Liabilities at Fair Value


	June 30, 2014						December 31, 2013
	Notional or Contractual Amount		Derivative				Notional or Contractual Amount		Derivatives
(Dollars in millions)	Notional or Contractual Amount		Assets		Liabilities		Notional or Contractual Amount		Assets		Liabilities
Derivatives designated as accounting hedges:
Interest rate contracts:
Fair value hedges	$	19,871	$	271	$	69	$	15,695	$	289	$	223
Cash flow hedges		16,925		49		49		12,825		0		149

Total interest rate contracts		36,796		320		118		28,520		289		372
Foreign exchange contracts:
Cash flow hedges		5,104		0		147		4,806		49		53

Total derivatives designated as accounting hedges		41,900		320		265		33,326		338		425

Derivatives not designated as accounting hedges:
Interest rate contracts covering:
MSRs⁽¹⁾		733		5		1		353		0		7
Customer accommodation		26,869		369		190		25,365		405		209
Other interest rate exposures⁽²⁾		2,967		32		20		1,864		29		17

Total interest rate contracts		30,569		406		211		27,582		434		233
Foreign exchange contracts		212		22		0		1,422		184		37
Other contracts		522		0		12		1,094		3		15

Total derivatives not designated as accounting hedges		31,303		428		223		30,098		621		285

Total derivatives	$	73,203	$	748	$	488	$	63,424	$	959	$	710

⁽¹⁾

MSRs include interest rate swaps and To Be Announced contracts used to hedge our MSR portfolio.

⁽²⁾

Other interest rate exposures include mortgage related derivatives.

Summary of Derivative Transactions and Repurchase Agreements Subject to Legally Enforceable Master Netting Agreements

The following table presents as of June 30, 2014 and December 31, 2013, the gross and net fair values of our derivative assets and liabilities and repurchase agreements, as well as the related offsetting amount permitted under the accounting standards for offsetting assets and liabilities. Under the accounting standard, gross positive fair values could be offset against gross negative fair values by counterparty pursuant to legally enforceable master netting agreements, if the netting presentation method is elected. The table also includes cash and non-cash collateral received or pledged associated with such arrangements. The collateral amount related to repurchase agreements is limited to the outstanding balance, thus instance of overcollateralization is not shown.

Table 9.2: Offsetting of Financial Assets and Financial Liabilities


							Offsetting Amounts Not Netted
(Dollars in millions)	Gross Amounts		Offsetting Amounts		Net Amounts as Recognized		Financial Instruments			Collateral Received⁽¹⁾			Net Exposure
As of June 30, 2014
Derivatives assets	$	748	$	0	$	748	$	(222)		$	(410)		$	116	⁽²⁾
As of December 31, 2013
Derivatives assets	$	959	$	0	$	959	$	(262)		$	(450)		$	247	⁽²⁾
							Offsetting Amounts Not Netted
(Dollars in millions)	Gross Amounts		Offsetting Amounts		Net Amounts as Recognized		Financial Instruments			Collateral Pledged			Net Exposure
As of June 30, 2014
Derivatives liabilities	$	488	$	0	$	488	$	(222	)	$	(203	)⁽¹⁾	$	63
Repurchase agreements		882		0		882		0			(882	)		0
As of December 31, 2013
Derivatives liabilities	$	710	$	0	$	710	$	(262	)	$	(371	)⁽¹⁾	$	77
Repurchase agreements		907		0		907		0			(907	)		0

⁽¹⁾

When we receive or pledge collateral, we factor in accrued interest when calculating net positions with counterparties.

⁽²⁾

Net Gains (Losses) Recognized in Earnings Related to Derivatives in Fair Value Hedging Relationships and Free-Standing Derivatives

Table 9.3: Gains and Losses on Fair Value Hedges and Free-Standing Derivatives


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Derivatives designated as accounting hedges⁽¹⁾:
Fair value interest rate contracts:
Gains (losses) recognized in earnings on derivatives	$	105	$	(317)	$	136	$	(412)
Gains (losses) recognized in earnings on hedged items		(92)		300		(115)		390

Net fair value hedge ineffectiveness gains (losses)		13		(17)		21		(22)

Derivatives not designated as accounting hedges⁽¹⁾:
Interest rate contracts covering:
MSRs		6		(8)		13		(8)
Customer accommodation		4		16		8		25
Other interest rate exposures		3		(8)		3		(9)

Total interest rate contracts		13		0		24		8
Foreign exchange contracts		0		(2)		1		(4)
Other contracts		0		4		1		(7)

Total gains (losses) on derivatives not designated as accounting hedges		13		2		26		(3)

Net derivative gains (losses) recognized in earnings	$	26	$	(15)	$	47	$	(25)

⁽¹⁾

Amounts are recorded on our consolidated statements of income in other non-interest income.

Net Gains (Losses) Related to Derivatives Designated as Cash Flow Hedges and Net Investment Hedges

The table below shows the net gains (losses) related to derivatives designated as cash flow hedges for the three and six months ended June 30, 2014 and 2013:

Table 9.4: Gains and Losses on Derivatives Designated as Cash Flow Hedges


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Gains (losses) recorded in AOCI:
Cash flow hedges:
Interest rate contracts	$	101	$	(146)	$	146	$	(147)
Foreign exchange contracts		(6)		(5)		(11)		(10)

Net derivative gains (losses) recognized in AOCI	$	95	$	(151)	$	135	$	(157)

Gains (losses) recorded in earnings:
Cash flow hedges:
Gains (losses) reclassified from AOCI into earnings:
Interest rate contracts⁽¹⁾	$	30	$	14	$	56	$	26
Foreign exchange contracts⁽²⁾		(6)		(4)		(11)		(9)

Total		24		10		45		17

Gains (losses) recognized in earnings due to ineffectiveness:
Interest rate contracts⁽²⁾		0		(1)		1		(1)

Net derivative gains recognized in earnings	$	24	$	9	$	46	$	16

⁽¹⁾

Amounts reclassified are recorded on our consolidated statements of income in interest income or interest expense.

⁽²⁾

Amounts reclassified are recorded on our consolidated statements of income in other non-interest income.

Accumulated Other Comprehensive Income (Tables)

6 Months Ended

Jun. 30, 2014

Equity [Abstract]

Change in AOCI Gain (Loss) by Component (Net of Tax)

Table 10.1: Accumulated Other Comprehensive Income


	Three Months Ended June 30, 2014
(Dollars in millions)	Securities Available for Sale		Securities Held to Maturity⁽¹⁾		Cash Flow Hedges		Foreign Currency Translation Adjustments		Other		Total
AOCI as of March 31, 2014	$	250	$	(884)	$	(91)	$	27	$	(12)	$	(710)

Other comprehensive income (loss) before reclassifications		169		0		95		79		3		346
Net realized (gains) losses reclassified from AOCI into earnings		0		21		(24)		0		(4)		(7)

Net other comprehensive income (loss)		169		21		71		79		(1)		339

AOCI as of June 30, 2014	$	419	$	(863)	$	(20)	$	106	$	(13)	$	(371)


	Six Months Ended June 30, 2014
(Dollars in millions)	Securities Available for Sale		Securities Held to Maturity⁽¹⁾		Cash Flow Hedges		Foreign Currency Translation Adjustments		Other		Total
AOCI as of December 31, 2013	$	106	$	(897)	$	(110)	$	40	$	(11)	$	(872)

Other comprehensive income (loss) before reclassifications		321		0		135		66		3		525
Net realized (gains) losses reclassified from AOCI into earnings		(8)		34		(45)		0		(5)		(24)

Net other comprehensive income (loss)		313		34		90		66		(2)		501

AOCI as of June 30, 2014	$	419	$	(863)	$	(20)	$	106	$	(13)	$	(371)


	Three Months Ended June 30, 2013
(Dollars in millions)	Securities Available for Sale		Securities Held to Maturity⁽¹⁾		Cash Flow Hedges		Foreign Currency Translation Adjustments		Other		Total
AOCI as of March 31, 2013	$	573	$	0	$	32	$	(93)	$	(39)	$	473

Other comprehensive income (loss) before reclassifications		(1,089)		0		(151)		(18)		5		(1,253)
Net realized (gains) losses reclassified from AOCI into earnings		(1)		0		(10)		0		(1)		(12)

Net other comprehensive income (loss)		(1,090)		0		(161)		(18)		4		(1,265)

AOCI as of June 30, 2013	$	(517)	$	0	$	(129)	$	(111)	$	(35)	$	(792)


	Six Months Ended June 30, 2013
(Dollars in millions)	Securities Available for Sale		Securities Held to Maturity⁽¹⁾		Cash Flow Hedges		Foreign Currency Translation Adjustments		Other		Total
AOCI as of December 31, 2012	$	703	$	0	$	45	$	32	$	(41)	$	739

Other comprehensive income (loss) before reclassifications		(1,218)		0		(157)		(143)		5		(1,513)
Net realized (gains) losses reclassified from AOCI into earnings		(2)		0		(17)		0		1		(18)

Net other comprehensive income (loss)		(1,220)		0		(174)		(143)		6		(1,531)

AOCI as of June 30, 2013	$	(517)	$	0	$	(129)	$	(111)	$	(35)	$	(792)

⁽¹⁾

Reclassifications from AOCI

Table 10.2: Reclassifications from AOCI


		Amount Reclassified from AOCI
(Dollars in millions)		Three Months Ended June 30,				Six Months Ended June 30,
AOCI Components	Affected Income Statement Line Item	2014		2013		2014		2013
Securities available for sale:
	Non-interest income - Other	$	(1)	$	1	$	12	$	3
	Income tax provision (benefit)		(1)		0		4		1

	Net income		0		1		8		2
Securities held to maturity⁽¹⁾:
	Non-interest income - Other		(33)		0		(61)		0
	Income tax provision (benefit)		(12)		0		(27)		0

	Net income		(21)		0		(34)		0
Cash flow hedges:
Interest rate contracts:
	Interest income (expense) - Other		48		22		90		42
Foreign exchange contracts:
	Non-interest income - Other		(10)		(6)		(18)		(14)

			38		16		72		28
	Income tax provision (benefit)		14		6		27		11

	Net income		24		10		45		17

Other:
	Various		7		2		8		(1)
	Income tax provision (benefit)		3		1		3		0

	Net income		4		1		5		(1)

Total reclassifications		$	7	$	12	$	24	$	18

⁽¹⁾

Components of Other Comprehensive Income Loss and Related Tax Impact

The table below summarizes other comprehensive income activity and the related tax impact for the three and six months ended June 30, 2014 and 2013:

Table 10.3: Other Comprehensive Income


	Three Months Ended June 30,
	2014						2013
(Dollars in millions)	Before Tax		Provision (Benefit)		After Tax		Before Tax		Provision (Benefit)		After Tax
Other comprehensive income:
Net unrealized gains (losses) on securities available for sale	$	269	$	100	$	169	$	(1,747)	$	(657)	$	(1,090)
Net unrealized gains (losses) on securities transferred to held to maturity		33		12		21		0		0		0
Net unrealized gains (losses) on cash flow hedges		114		43		71		(258)		(97)		(161)
Foreign currency translation adjustments		79		0		79		(18)		0		(18)
Other		(3)		(2)		(1)		3		(1)		4

Other comprehensive income (loss)	$	492	$	153	$	339	$	(2,020)	$	(755)	$	(1,265)


	Six Months Ended June 30,
	2014						2013
(Dollars in millions)	Before Tax		Provision (Benefit)		After Tax		Before Tax		Provision (Benefit)		After Tax
Other comprehensive income:
Net unrealized gains (losses) on securities available for sale	$	498	$	185	$	313	$	(1,956)	$	(736)	$	(1,220)
Net unrealized gains (losses) on securities transferred to held to maturity		61		27		34		0		0		0
Net unrealized gains (losses) on cash flow hedges		144		54		90		(279)		(105)		(174)
Foreign currency translation adjustments		66		0		66		(143)		0		(143)
Other		(4)		(2)		(2)		7		1		6

Other comprehensive income (loss)	$	765	$	264	$	501	$	(2,371)	$	(840)	$	(1,531)

Earnings Per Common Share (Tables)

6 Months Ended

Jun. 30, 2014

Earnings Per Share [Abstract]

Schedule of Computation of Basic and Diluted Earnings Per Common Share

The following table sets forth the computation of basic and diluted earnings per common share:

Table 11.1: Computation of Basic and Diluted Earnings per Common Share


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars and shares in millions, except per share data)	2014		2013		2014		2013
Basic earnings
Income from continuing operations, net of tax	$	1,204	$	1,227	$	2,328	$	2,361
Income (loss) from discontinued operations, net of tax		(10)		(119)		20		(197)

Net income		1,194		1,108		2,348		2,164
Dividends and undistributed earnings allocated to participating securities⁽¹⁾		(4)		(4)		(9)		(9)
Preferred stock dividends		(13)		(13)		(26)		(26)

Net income available to common stockholders	$	1,177	$	1,091	$	2,313	$	2,129

Net income from continuing operations per share	$	2.09	$	2.08	$	4.03	$	4.00
Income (loss) from discontinued operations per share		(0.02)		(0.20)		0.03		(0.34)

Net income per share	$	2.07	$	1.88	$	4.06	$	3.66

Total weighted-average basic shares outstanding		567.5		581.5		569.2		581.0


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars and shares in millions, except per share data)	2014		2013		2014		2013
Diluted earnings⁽²⁾
Net income available to common stockholders	$	1,177	$	1,091	$	2,313	$	2,129

Net income from continuing operations per share	$	2.06	$	2.05	$	3.97	$	3.96
Income (loss) from discontinued operations per share		(0.02)		(0.20)		0.03		(0.34)

Net income per share	$	2.04	$	1.85	$	4.00	$	3.62

Total weighted-average basic shares outstanding		567.5		581.5		569.2		581.0
Effect of dilutive securities:
Stock options		2.7		2.1		2.6		2.0
Other contingently issuable shares		1.6		1.6		1.5		1.5
Warrants		5.8		3.6		5.6		3.4

Total effect of dilutive securities		10.1		7.3		9.7		6.9

Total weighted-average diluted shares outstanding		577.6		588.8		578.9		587.9

⁽¹⁾

Includes undistributed earnings allocated to participating securities using the two-class method under the accounting guidance for computing earnings per share.

⁽²⁾

Fair Value of Financial Instruments (Tables)

6 Months Ended

Jun. 30, 2014

Fair Value Disclosures [Abstract]

Schedule of Assets and Liabilities Measured at Fair Value on Recurring Basis

The following table displays our assets and liabilities measured on our consolidated balance sheets at fair value on a recurring basis as of June 30, 2014 and December 31, 2013:

Table 12.1: Assets and Liabilities Measured at Fair Value on a Recurring Basis

June 30, 2014

Fair Value Measurements Using

(Dollars in millions)

Level 1

Level 2

Level 3

Total

Assets

Securities available for sale:

U.S. Treasury debt obligations

1,223

U.S. Agency debt obligations

Corporate debt securities guaranteed by U.S. government agencies

353

739

1,092

RMBS

24,691

836

25,527

CMBS

5,371

449

5,820

Other ABS

5,847

175

6,022

Other securities

119

1,289

1,428

Total securities available for sale

1,342

37,552

2,219

41,113

Other assets:

Consumer MSRs

Derivative assets⁽¹⁾

694

748

Retained interests in securitizations

195

Total assets

1,346

38,246

2,521

42,113

Liabilities

Other liabilities:

Derivative liabilities⁽¹⁾

447

488

Total liabilities

447

488


	December 31, 2013
	Fair Value Measurements Using
(Dollars in millions)	Level 1		Level 2		Level 3		Total
Assets
Securities available for sale:
U.S. Treasury debt obligations	$	833	$	0	$	0	$	833
U.S. Agency debt obligations		0		1		0		1
Corporate debt securities guaranteed by U.S. government agencies		0		307		927		1,234
RMBS		0		23,775		1,304		25,079
CMBS		0		5,267		739		6,006
Other ABS		0		6,793		343		7,136
Other securities		127		1,367		17		1,511

Total securities available for sale		960		37,510		3,330		41,800
Other assets:
Consumer MSRs		0		4		69		73
Derivative assets⁽¹⁾		3		906		50		959
Retained interests in securitizations		0		0		199		199

Total assets	$	963	$	38,420	$	3,648	$	43,031

Liabilities
Other liabilities:
Derivative liabilities⁽¹⁾	$	4	$	668	$	38	$	710

Total liabilities	$	4	$	668	$	38	$	710

⁽¹⁾

Schedule of Level 3 Inputs Reconciliation for Assets and Liabilities

Table 12.2: Level 3 Recurring Fair Value Rollforward


	Fair Value Measurements Using Significant Unobservable Inputs (Level 3) Three Months Ended June 30, 2014
			Total Gains or (Losses) (Realized/Unrealized)				Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2014		Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of June 30, 2014⁽³⁾
(Dollars in millions)	Balance, April 1, 2014		Included in Net Income⁽¹⁾		Included in OCI		Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2014
Assets:
Securities available for sale:
Corporate debt securities guaranteed by U.S. government agencies	$	752	$	0	$	5	$	0	$	0	$	0	$	(18)	$	0	$	0	$	739	$	0
RMBS		1,727		17		8		94		0		0		(98)		63		(975)		836		17
CMBS		495		0		3		0		0		0		(19)		28		(58)		449		0
Other ABS		226		1		8		0		0		0		(1)		0		(59)		175		1
Other securities		17		0		0		0		0		0		0		3		0		20		0

Total securities available for sale		3,217		18		24		94		0		0		(136)		94		(1,092)		2,219		18
Other assets:
Consumer MSRs		61		(6)		0		0		0		3		(1)		0		0		57		(6)
Derivative assets		48		3		0		0		0		5		(3)		0		(3)		50		3
Retained interest in securitizations		197		(2)		0		0		0		0		0		0		0		195		(2)
Liabilities:
Other liabilities:
Derivative liabilities		36		2		0		0		0		3		(3)		0		(1)		37		2


	Fair Value Measurements Using Significant Unobservable Inputs (Level 3) Three Months Ended June 30, 2013
			Total Gains or (Losses) (Realized/Unrealized)					Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2013		Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of June 30, 2013⁽³⁾
(Dollars in millions)	Balance, April 1, 2013		Included in Net Income⁽¹⁾			Included in OCI		Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2013
Assets:
Securities available for sale:
Corporate debt securities guaranteed by U.S. government agencies	$	768	$	0		$	(36)	$	123	$	0	$	0	$	(18)	$	39	$	(44)	$	832	$	0
RMBS		1,490		(1)			8		94		0		0		(89)		260		(227)		1,535		(1)
CMBS		704		0			(40)		166		(10)		0		(8)		71		(422)		461		0
Other ABS		71		0			(3)		40		0		0		(1)		8		(6)		109		0
Other securities		16		0			0		0		0		0		0		0		0		16		0

Total securities available for sale		3,049		(1	)		(71)		423		(10)		0		(116)		378		(699)		2,953		(1)
Other assets:
Consumer MSRs		58		28			0		0		0		3		(2)		0		(26)		61		28
Derivative assets		83		(7)			0		0		0		3		(6)		0		(1)		72		(7)
Retained interest in securitizations		201		(3)			0		0		0		0		0		0		0		198		(3)
Liabilities:
Other liabilities:
Derivative liabilities		42		(4)			0		0		0		9		(5)		0		0		42		(4)


	Fair Value Measurements Using Significant Unobservable Inputs (Level 3) Six Months Ended June 30, 2014
			Total Gains or (Losses) (Realized/Unrealized)				Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2014		Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of June 30, 2014⁽³⁾
(Dollars in millions)	Balance, January 1, 2014		Included Net in Income⁽¹⁾		Included in OCI		Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2014
Assets:
Securities available for sale:
Corporate debt securities guaranteed by U.S. government agencies	$	927	$	0	$	15	$	0	$	(112)	$	0	$	(39)	$	64	$	(116)	$	739	$	0
RMBS		1,304		37		36		980		0		0		(132)		120		(1,509)		836		37
CMBS		739		0		5		34		0		0		(30)		66		(365)		449		0
Other ABS		343		3		10		0		0		0		(2)		43		(222)		175		3
Other securities		17		0		0		0		0		0		0		3		0		20		0

Total securities available for sale		3,330		40		66		1,014		(112)		0		(203)		296		(2,212)		2,219		40
Other assets:
Consumer MSRs		69		(17)		0		0		0		7		(2)		0		0		57		(17)
Derivative assets		50		3		0		0		0		7		(6)		0		(4)		50		3
Retained interest in securitizations		199		(4)		0		0		0		0		0		0		0		195		(4)
Liabilities:
Other liabilities:
Derivative liabilities .		38		4		0		0		0		4		(8)		0		(1)		37		4


	Fair Value Measurements Using Significant Unobservable Inputs (Level 3) Six Months Ended June 30, 2013
			Total Gains or (Losses) (Realized/Unrealized)				Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2013		Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held as of June 30, 2013⁽³⁾
(Dollars in millions)	Balance, January 1, 2013		Included in Net Income⁽¹⁾		Included in OCI		Purchases		Sales		Issuances		Settlements		Transfers Into Level 3⁽²⁾		Transfers Out of Level 3⁽²⁾		Balance, June 30, 2013
Assets:
Securities available for sale:
Corporate debt securities guaranteed by U.S. government agencies	$	650	$	0	$	(35)	$	211	$	0	$	0	$	(28)	$	78	$	(44)	$	832	$	0
RMBS		1,335		(10)		84		192		0		0		(145)		529		(450)		1,535		(10)
CMBS		587		0		(47)		547		(10)		0		(27)		120		(709)		461		0
Other ABS		102		(1)		6		40		(41)		0		(2)		14		(9)		109		(1)
Other securities		15		0		0		0		0		0		0		1		0		16		0

Total securities available for sale		2,689		(11)		8		990		(51)		0		(202)		742		(1,212)		2,953		(11)
Other assets:
Consumer MSRs		55		30		0		0		0		5		(3)		0		(26)		61		30
Derivative assets		90		(7)		0		0		0		4		(12)		0		(3)		72		(7)
Retained interest in securitization		204		(6)		0		0		0		0		0		0		0		198		(6)
Liabilities:
Other liabilities:
Derivative liabilities		38		11		0		0		0		10		(16)		0		(1)		42		11

⁽¹⁾

⁽²⁾

⁽³⁾

Schedule of Assets and Liabilities Measured at Fair Value on Recurring Basis Quantitative Information about Level 3 Fair Value Measurements

Table 12.3: Quantitative Information about Level 3 Fair Value Measurements

Quantitative Information about Level 3 Fair Value Measurements

(Dollars in millions)

Fair Value at
June 30,
2014

Significant
Valuation
Techniques

Significant

Unobservable

Inputs

Range

Weighted
Average

Assets:

Securities available for sale:

RMBS

836

Discounted cash flows

(3rd party pricing)

Yield

Constant prepayment rate

Default rate

Loss severity

1-24%

0-20%

0-14%

0-75%

49%

CMBS

449

Discounted cash flows

(3rd party pricing)

Yield

Constant prepayment rate

0-4%

0-100%

2-7%

1-3%

3-12%

10%

Other ABS

175

Discounted cash flows

(3rd party pricing)

Yield

Constant prepayment rate

Default rate

Loss severity

42-88%

71%

U.S. government guaranteed debt and other securities

759

Discounted cash flows

(3rd party pricing)

Yield

0-4%

Other assets:

Consumer MSRs

Discounted cash flows

Total prepayment rate

Discount rate

Servicing cost ($ per loan)

8-28%

9-21%

60.40-$185.22

11%

13%

76.16

Derivative assets

Discounted cash flows

Swap rates

Retained interests in securitization⁽¹⁾

195

Discounted cash flows

Life of receivables (months)

Constant prepayment rate

Discount rate

Default rate

Loss severity

30-89

1-9%

4-14%

2-7%

18-99%

N/A

Liabilities:

Other liabilities:

Derivative liabilities

Discounted cash flows

Swap rates


	Quantitative Information about Level 3 Fair Value Measurements
(Dollars in millions)	Fair Value at December 31, 2013		Significant Valuation Techniques	Significant Unobservable Inputs	Range		Weighted Average
Assets:
Securities available for sale:
RMBS	$	1,304	Discounted cash flows (3rd party pricing)	Yield Constant prepayment rate Default rate Loss severity		0-23% 0-21% 0-18% 0-95%		5% 5% 8% 49%
CMBS	$	739	Discounted cash flows (3rd party pricing)	Yield Constant prepayment rate		1-4% 0-20%		2% 3%
Other ABS	$	343	Discounted cash flows (3rd party pricing)	Yield Constant prepayment rate Default rate Loss severity		1-8% 1-6% 1-19% 44-80%		3% 2% 12% 69%
U.S. government guaranteed debt and other securities	$	944	Discounted cash flows (3rd party pricing)	Yield		0-3%		2%
Other assets:
Consumer MSRs	$	69	Discounted cash flows	Total prepayment rate Discount rate Servicing cost ($per loan)	$	9-32% 10-17% 81.39-$393.52	$	14% 11% 89.32
Derivative assets	$	50	Discounted cash flows	Swap rates		3-4%		4%
Retained interests in securitization⁽¹⁾	$	199	Discounted cash flows	Life of receivables (months) Constant prepayment rate Discount rate Default rate Loss severity		34-101 2-7% 5-14% 2-7% 15-89%		N/A
Liabilities:
Other liabilities:
Derivative liabilities	$	38	Discounted cash flows	Swap rates		3-4%		4%

⁽¹⁾

Schedule of Assets Measured at Fair Value on Nonrecurring Basis

The following table presents the carrying amount of the assets measured at fair value on a nonrecurring basis and still held as of June 30, 2014 and December 31, 2013, and for which a nonrecurring fair value measurement was recorded during the six and twelve months then ended:

Table 12.4: Nonrecurring Fair Value Measurements Related to Assets Still Held at Period End


	June 30, 2014
	Estimated Fair Value Hierarchy
(Dollars in millions)	Level 1		Level 2		Level 3		Total
Assets:
Loans held for investment	$	0	$	0	$	87	$	87
Loans held for sale		0		31		0		31
Other assets⁽¹⁾		0		0		48		48

Total	$	0	$	31	$	135	$	166


	December 31, 2013
	Estimated Fair Value Hierarchy
(Dollars in millions)	Level 1		Level 2		Level 3		Total
Assets:
Loans held for investment	$	0	$	0	$	84	$	84
Loans held for sale		0		145		0		145
Other assets⁽¹⁾		0		0		64		64

Total	$	0	$	145	$	148	$	293

⁽¹⁾

Schedule of Earnings Related to Assets Measured at Fair Value on Nonrecurring Basis

Table 12.5: Nonrecurring Fair Value Measurements Included in Earnings Related to Assets Still Held at Period End


	Total Gains (Losses)
	Six Months Ended June 30,
(Dollars in millions)	2014		2013
Assets:
Loans held for investment	$	(23)	$	(17)
Loans held for sale⁽¹⁾		0		(15)
Other assets⁽²⁾		(5)		(11)

Total	$	(28)	$	(43)

⁽¹⁾

The fair value and related losses include a portion related to the Best Buy portfolio.

⁽²⁾

Includes the gains and losses related to foreclosed property and repossessed assets and long-lived assets held for sale.

Schedule of Fair Value of Financial Instruments

The following reflects the fair value of financial instruments, whether or not recognized on the consolidated balance sheets at fair value, as of June 30, 2014 and December 31, 2013:

Table 12.6: Fair Value of Financial Instruments

June 30, 2014

Estimated Fair Value Hierarchy

(Dollars in millions)

Carrying
Amount

Estimated
Fair Value

Level 1

Level 2

Level 3

Financial assets:

Cash and cash equivalents

6,732

Restricted cash for securitization investors

361

Securities available for sale

41,113

1,342

37,552

2,219

Securities held to maturity

20,688

21,405

21,020

385

Net loans held for investment

194,530

199,138

Loans held for sale

709

715

Interest receivable

1,473

Derivative assets

748

694

Retained interests in securitizations

195

Financial liabilities:

Non-interest bearing deposits

24,920

Interest-bearing deposits

180,970

175,307

12,401

162,906

Securitized debt obligations

10,010

10,172

10,163

Senior and subordinated notes

16,628

17,279

Federal funds purchased and securities loaned or sold under agreements to repurchase

2,030

Other borrowings

10,446

10,453

Interest payable

309

Derivative liabilities

488

447


	December 31, 2013				Estimated Fair Value Hierarchy
(Dollars in millions)	Carrying Amount		Estimated Fair Value		Level 1		Level 2		Level 3
Financial assets:
Cash and cash equivalents	$	6,291	$	6,291	$	6,291	$	0	$	0
Restricted cash for securitization investors		874		874		874		0		0
Securities available for sale		41,800		41,800		960		37,510		3,330
Securities held to maturity		19,132		19,185		0		18,895		290
Net loans held for investment		192,884		198,138		0		0		198,138
Loans held for sale		218		219		0		219		0
Interest receivable		1,418		1,418		0		1,418		0
Derivatives assets		959		959		3		906		50
Retained interests in securitizations		199		199		0		0		199
Financial liabilities:
Non-interest bearing deposits	$	22,643	$	22,643	$	22,643	$	0	$	0
Interest-bearing deposits		181,880		175,516		0		14,346		161,170
Securitized debt obligations		10,289		11,081		0		10,835		246
Senior and subordinated notes		13,134		13,715		0		13,715		0
Federal funds purchased and securities loaned or sold under agreements to repurchase		915		915		915		0		0
Other borrowings		16,316		16,324		0		16,324		0
Interest payable		307		307		0		307		0
Derivatives liabilities		710		710		4		668		38

Business Segments (Tables)

6 Months Ended

Jun. 30, 2014

Segment Reporting [Abstract]

Schedule of Segment Results and Reconciliation

Table 13.1: Segment Results and Reconciliation

Three Months Ended June 30, 2014

(Dollars in millions)

Credit
Card

Consumer
Banking

Commercial
Banking⁽¹⁾

Other⁽¹⁾

Consolidated
Total⁽¹⁾

Net interest income

2,461

1,431

436

(13)

4,315

Non-interest income

839

170

109

1,153

Total net revenue

3,300

1,601

545

5,468

Provision for credit losses

549

143

704

Non-interest expense:

Amortization of intangibles:

PCCR intangible amortization

Core deposit intangible amortization

Total PCCR and core deposit intangible amortization

127

Other non-interest expense

1,625

910

262

2,852

Total non-interest expense

1,719

938

267

2,979

Income (loss) from continuing operations before income taxes

1,032

520

266

(33)

1,785

Income tax provision (benefit)

364

186

(64)

581

Income from continuing operations, net of tax

668

334

171

1,204

Period-end total loans held for investment

79,018

71,062

48,321

127

198,528

Period-end total customer deposits

169,153

31,440

5,297

205,890


	Three Months Ended June 30, 2013
(Dollars in millions)	Credit Card		Consumer Banking		Commercial Banking⁽¹⁾		Other⁽¹⁾		Consolidated Total⁽¹⁾
Net interest income	$	2,804	$	1,478	$	402	$	(131)	$	4,553
Non-interest income		832		189		93		(29)		1,085

Total net revenue		3,636		1,667		495		(160)		5,638
Provision (benefit) for credit losses		713		67		(14)		(4)		762
Non-interest expense:
Amortization of intangibles:
PCCR intangible amortization		110		0		0		0		110
Core deposit intangible amortization		0		35		8		0		43

Total PCCR and core deposit intangible amortization		110		35		8		0		153

Other non-interest expense		1,709		875		220		61		2,865

Total non-interest expense		1,819		910		228		61		3,018

Income (loss) from continuing operations before income taxes		1,104		690		281		(217)		1,858
Income tax provision (benefit)		385		246		100		(100)		631

Income from continuing operations, net of tax	$	719	$	444	$	181	$	(117)	$	1,227

Period-end total loans held for investment	$	78,310	$	72,218	$	40,805	$	179	$	191,512
Period-end total customer deposits		0		169,789		30,869		9,207		209,865

Six Months Ended June 30, 2014

(Dollars in millions)

Credit
Card

Consumer
Banking

Commercial
Banking⁽¹⁾

Other⁽¹⁾

Consolidated
Total⁽¹⁾

Net interest income

4,986

2,864

857

(42)

8,665

Non-interest income

1,624

320

196

2,173

Total net revenue

6,610

3,184

1,053

(9)

10,838

Provision (benefit) for credit losses

1,107

283

(3)

1,439

Non-interest expense:

Amortization of intangibles:

PCCR intangible amortization

192

Core deposit intangible amortization

Total PCCR and core deposit intangible amortization

192

261

Other non-interest expense

3,253

1,810

511

5,650

Total non-interest expense

3,445

1,868

522

5,911

Income (loss) from continuing operations before income taxes

2,058

1,033

479

(82)

3,488

Income tax provision (benefit)

722

369

171

(102)

1,160

Income from continuing operations, net of tax

1,336

664

308

2,328

Period-end total loans held for investment

79,018

71,062

48,321

127

198,528

Period-end total customer deposits

169,153

31,440

5,297

205,890


	Six Months Ended June 30, 2013
(Dollars in millions)	Credit Card		Consumer Banking		Commercial Banking⁽¹⁾		Other⁽¹⁾		Consolidated Total⁽¹⁾
Net interest income	$	5,634	$	2,956	$	803	$	(270)	$	9,123
Non-interest income		1,653		370		177		(134)		2,066

Total net revenue		7,287		3,326		980		(404)		11,189
Provision (benefit) for credit losses		1,456		242		(49)		(2)		1,647
Non-interest expense:
Amortization of intangibles:
PCCR intangible amortization		226		0		0		0		226
Core deposit intangible amortization		0		72		15		0		87

Total PCCR and core deposit intangible amortization		226		72		15		0		313

Other non-interest expense		3,441		1,728		434		93		5,696

Total non-interest expense		3,667		1,800		449		93		6,009

Income (loss) from continuing operations before income taxes		2,164		1,284		580		(495)		3,533
Income tax provision (benefit)		759		457		206		(250)		1,172

Income from continuing operations, net of tax	$	1,405	$	827	$	374	$	(245)	$	2,361

Period-end total loans held for investment	$	78,310	$	72,218	$	40,805	$	179	$	191,512
Period-end total customer deposits		0		169,789		30,869		9,207		209,865

⁽¹⁾

In the first quarter of 2014, we adopted the proportional amortization method of accounting for Investments in Qualified Affordable Housing Projects. See “Note 1—Summary of Significant Accounting Policies” for expanded discussion. Prior periods have been recast to conform to this presentation.

Commitments, Contingencies, Guarantees, and Others (Tables)

6 Months Ended

Jun. 30, 2014

Commitments And Contingencies Disclosure [Abstract]

Schedule of Unpaid Principal Balance of Mortgage Loans Originated and Sold to Third Parties Based on Category of Purchaser

Table 14.1: Unpaid Principal Balance of Mortgage Loans Originated and Sold to Third Parties Based on Category of Purchaser


	Estimated Unpaid Principal Balance				Original Principal Balance
(Dollars in billions)	June 30, 2014		December 31, 2013		Total		2008		2007		2006		2005
Government-sponsored enterprises (“GSEs”)⁽¹⁾	$	3	$	3	$	11	$	1	$	4	$	3	$	3
Insured Securitizations		4		5		20		0		2		8		10
Uninsured Securitizations and Other		17		18		80		3		15		30		32

Total	$	24	$	26	$	111	$	4	$	21	$	41	$	45

⁽¹⁾

GSEs include Fannie Mae and Freddie Mac.

Schedule of Open Claims in Pipeline

Table 14.2: Open Pipeline All Vintages (all entities)⁽¹⁾


(Dollars in millions) (All amounts are Original Principal Balance)	GSEs		Insured Securitizations		Uninsured Securitizations and Other		Total
Open claims as of December 31, 2012	$	59	$	1,579	$	781	$	2,419
Gross new demands received		203		40		391		634
Loans repurchased/made whole		(49)		(5)		(27)		(81)
Demands rescinded		(124)		0		(23)		(147)

Open claims as of December 31, 2013		89		1,614		1,122		2,825

Gross new demands received		16		1		738		755
Loans repurchased/made whole		(25)		0		(2)		(27)
Demands rescinded		(51)		(745)		(10)		(806)

Open claims as of June 30, 2014	$	29	$	870	$	1,848	$	2,747

⁽¹⁾

Schedule of Changes in Representation and Warranty Reserve

The following table summarizes changes in our representation and warranty reserves for the three and six months ended June 30, 2014 and 2013:

Table 14.3: Changes in Representation and Warranty Reserve


	Three Months Ended June 30,				Six Months Ended June 30,
(Dollars in millions)	2014		2013		2014		2013
Representation and warranty repurchase reserve, beginning of period⁽¹⁾	$	1,128	$	994	$	1,172	$	899
Provision (benefit) for mortgage representation and warranty losses:
Recorded in continuing operations		(29)		(4)		(15)		(14)
Recorded in discontinued operations		11		187		(36)		294

Total provision (benefit) for mortgage representation and warranty losses		(18)		183		(51)		280
Net realized losses		(98)		(21)		(109)		(23)

Representation and warranty repurchase reserve, end of period⁽¹⁾	$	1,012	$	1,156	$	1,012	$	1,156

⁽¹⁾

Reported on our consolidated balance sheets as a component of other liabilities.

Schedule of Allocation of Representation and Warranty Reserves

As indicated in the table below, most of the reserves relate to the $27 billion in original principal balance of mortgage loans sold directly to the GSEs or to the Active Insured Securitizations.

Table 14.4: Allocation of Representation and Warranty Reserves


	Reserve Liability
(Dollars in millions, except for loans sold)	June 30, 2014		December 31, 2013		Loans Sold 2005 to 2008⁽¹⁾
Selected period-end data:
GSEs and Active Insured Securitizations	$	783	$	965	$	27
Inactive Insured Securitizations and Others		229		207		84

Total	$	1,012	$	1,172	$	111

⁽¹⁾

Reflects, in billions, the total original principal balance of mortgage loans originated by our subsidiaries and sold to third-party investors between 2005 and 2008.

Summary of Significant Accounting Policies - Additional Information (Detail) $ in Millions		3 Months Ended		6 Months Ended		12 Months Ended
	Dec. 31, 2013 USD ($)	Jun. 30, 2014 USD ($)	Jun. 30, 2013 USD ($)	Jun. 30, 2014 USD ($) Segment	Jun. 30, 2013 USD ($)	Dec. 31, 2013 USD ($)
Summary Of Significant Accounting Policies [Line Items]
Number of reportable segments \| Segment				3
Reduction of total assets	$ 115					$ 115
Reduction of total liabilities	3					3
Assets	296,933	$ 298,317		$ 298,317		296,933
Liabilities	255,301	254,502		254,502		255,301
Retained earnings	20,292	22,270		22,270		20,292
Reduction in net income			$ 9		$ 19
Net income		1,194	1,108	2,348	2,164
Investment recognized, amortization		72		144
Investment, tax credits		88		178
Carrying value of investments in qualified affordable housing projects	2,800	2,900		2,900		2,800
Unfunded commitment liability		$ 1,100		$ 1,100
Adjustments for New Accounting Pronouncement [Member]
Summary Of Significant Accounting Policies [Line Items]
Reduction of retained interests	112					112
Scenario, Previously Reported [Member]
Summary Of Significant Accounting Policies [Line Items]
Assets	297,000					297,000
Liabilities	255,300					255,300
Retained earnings	$ 20,400					$ 20,400
Net income			$ 1,100		$ 2,200

Discontinued Operations - Summary of Results from Discontinued Operations (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Discontinued Operations And Disposal Groups [Abstract]
Non-interest income (expense), net	$ (15)	$ (190)	$ 32	$ (315)
Income (loss) from discontinued operations before taxes	(15)	(190)	32	(315)
Income tax provision (benefit)	(5)	(71)	12	(118)
Income (loss) from discontinued operations	$ (10)	$ (119)	$ 20	$ (197)

Discontinued Operations - Additional Information (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Discontinued Operations And Disposal Groups [Abstract]
Remaining assets of discontinued operations	$ 352	$ 370
Remaining liabilities of discontinued operations	$ 912	$ 960

Investment Securities - Additional Information (Detail) $ in Millions	6 Months Ended	12 Months Ended
	Jun. 30, 2014 USD ($) Security	Dec. 31, 2013 USD ($)
Schedule of Available-for-sale Securities [Line Items]
Percentage of portfolio invested in U.S. Treasury and agency securities	79.00%	77.00%
Number of sale securities exceeding amortized cost over fair value \| Security	600
Amortized cost exceeding fair value	$ 299
Difference in amortized cost and fair value of securities that had been in a loss position for 12 months or longer	276	$ 109
Unrealized losses related to non-agency RMBS and CMBS, ABS and other securities	$ 68
Percent of total unrealized losses related to non-agency RMBS and CMBS, ABS and other securities	23.00%
Securities held to maturity \| Security	20
Difference in carrying value and fair value	$ 7
Fair value of securities pledged	7,500	10,700
Carrying value of securities pledged	11,900	8,200
Encumbered amount of securities pledged as collateral	17,000	17,300
Derivatives [Member]
Schedule of Available-for-sale Securities [Line Items]
Fair value of securities pledged, accepted	$ 11	$ 53

Investment Securities - Schedule of Investment Portfolio (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Amortized Cost And Fair Value Debt Securities [Abstract]
Securities available for sale, at fair value	$ 41,113	$ 41,800
Securities held to maturity, at carrying value	20,688	19,132
Total investments	$ 61,801	$ 60,932

Investment Securities - Schedule of Available-for-Sale Securities (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	$ 40,447	$ 41,632
Gross Unrealized Gains	965	799
Gross Unrealized Losses	(299)	(631)
Total investment securities available for sale, Fair Value, Amount	41,113	41,800
U.S. Treasury Debt Obligations [Member]
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	1,221	831
Gross Unrealized Gains	2	2
Gross Unrealized Losses	0	0
Total investment securities available for sale, Fair Value, Amount	1,223	833
U.S. Agency Debt Obligations [Member]
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	1	1
Gross Unrealized Gains	0	0
Gross Unrealized Losses	0	0
Total investment securities available for sale, Fair Value, Amount	1	1
Corporate Debt Securities Guaranteed by U.S. Government Agencies [Member]
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	1,120	1,282
Gross Unrealized Gains	1	1
Gross Unrealized Losses	(29)	(49)
Total investment securities available for sale, Fair Value, Amount	1,092	1,234
RMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	24,856	24,737
Gross Unrealized Gains	821	689
Gross Unrealized Losses	(150)	(347)
Total investment securities available for sale, Fair Value, Amount	25,527	25,079
CMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	5,844	6,116
Gross Unrealized Gains	60	34
Gross Unrealized Losses	(84)	(144)
Total investment securities available for sale, Fair Value, Amount	5,820	6,006
Other ABS [Member]
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	5,972	7,123
Gross Unrealized Gains	65	49
Gross Unrealized Losses	(15)	(36)
Total investment securities available for sale, Fair Value, Amount	6,022	7,136
Other Securities [Member]
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	1,433	1,542
Gross Unrealized Gains	16	24
Gross Unrealized Losses	(21)	(55)
Total investment securities available for sale, Fair Value, Amount	1,428	1,511
Agency [Member] \| RMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	21,779	21,572
Gross Unrealized Gains	309	239
Gross Unrealized Losses	(140)	(332)
Total investment securities available for sale, Fair Value, Amount	21,948	21,479
Agency [Member] \| CMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	4,041	4,262
Gross Unrealized Gains	32	20
Gross Unrealized Losses	(61)	(84)
Total investment securities available for sale, Fair Value, Amount	4,012	4,198
Non-Agency [Member] \| RMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	3,077	3,165
Gross Unrealized Gains	512	450
Gross Unrealized Losses	(10)	(15)
Total investment securities available for sale, Fair Value, Amount	3,579	3,600
Non-Agency [Member] \| CMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Amortized Cost	1,803	1,854
Gross Unrealized Gains	28	14
Gross Unrealized Losses	(23)	(60)
Total investment securities available for sale, Fair Value, Amount	$ 1,808	$ 1,808

Investment Securities - Schedule of Available-for-Sale Securities (Parenthetical) (Detail) - USD ($) $ in Millions	6 Months Ended	12 Months Ended
	Jun. 30, 2014	Dec. 31, 2013
Schedule of Available-for-sale Securities [Line Items]
Percentage of the securities in our asset-backed security portfolio were rated AAA or its equivalent	89.00%	87.00%
Total Credit Card [Member]
Schedule of Available-for-sale Securities [Line Items]
Percentage distribution of securities collateralized	65.00%	65.00%
Auto Dealer Floor Plan Inventory Loans and Leases [Member]
Schedule of Available-for-sale Securities [Line Items]
Percentage distribution of securities collateralized	13.00%	15.00%
RMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Non-credit OTTI losses related to non-agency RMBS	$ 8	$ 12

Investment Securities - Investment Securities Held to Maturity (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Schedule of Held-to-maturity Securities [Line Items]
Amortized Cost	$ 22,062	$ 20,567
Unrealized Losses Recorded in AOCI	(1,374)	(1,435)
Securities held to maturity, at carrying value	20,688	19,132
Gross Unrealized Gains	724	88
Gross Unrealized Losses	(7)	(35)
Fair value of investment securities held to maturity, Total	21,405	19,185
Agency [Member] \| RMBS [Member]
Schedule of Held-to-maturity Securities [Line Items]
Amortized Cost	20,100	18,746
Unrealized Losses Recorded in AOCI	(1,248)	(1,303)
Securities held to maturity, at carrying value	18,852	17,443
Gross Unrealized Gains	649	72
Gross Unrealized Losses	(3)	(30)
Fair value of investment securities held to maturity, Total	19,498	17,485
Agency [Member] \| CMBS [Member]
Schedule of Held-to-maturity Securities [Line Items]
Amortized Cost	1,962	1,821
Unrealized Losses Recorded in AOCI	(126)	(132)
Securities held to maturity, at carrying value	1,836	1,689
Gross Unrealized Gains	75	16
Gross Unrealized Losses	(4)	(5)
Fair value of investment securities held to maturity, Total	$ 1,907	$ 1,700

Investment Securities - Schedule of Available-for-Sale Securities in Gross Unrealized Loss Position (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Schedule of Available-for-sale Securities [Line Items]
Less than 12 Months, Fair Value	$ 4,412	$ 18,837
Less than 12 Months, Gross Unrealized Losses	(23)	(522)
12 Months or Longer, Fair Value	10,591	2,760
12 Months or Longer, Gross Unrealized Losses	(276)	(109)
Total Fair Value	15,003	21,597
Total Gross Unrealized Losses	(299)	(631)
Corporate Debt Securities Guaranteed by U.S. Government Agencies [Member]
Schedule of Available-for-sale Securities [Line Items]
Less than 12 Months, Fair Value	151	1,143
Less than 12 Months, Gross Unrealized Losses	(2)	(47)
12 Months or Longer, Fair Value	838	46
12 Months or Longer, Gross Unrealized Losses	(27)	(2)
Total Fair Value	989	1,189
Total Gross Unrealized Losses	(29)	(49)
RMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Less than 12 Months, Fair Value	3,373	10,223
Less than 12 Months, Gross Unrealized Losses	(16)	(273)
12 Months or Longer, Fair Value	5,369	1,826
12 Months or Longer, Gross Unrealized Losses	(135)	(74)
Total Fair Value	8,742	12,049
Total Gross Unrealized Losses	(151)	(347)
CMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Less than 12 Months, Fair Value	683	3,794
Less than 12 Months, Gross Unrealized Losses	(5)	(117)
12 Months or Longer, Fair Value	2,841	439
12 Months or Longer, Gross Unrealized Losses	(79)	(27)
Total Fair Value	3,524	4,233
Total Gross Unrealized Losses	(84)	(144)
Other ABS [Member]
Schedule of Available-for-sale Securities [Line Items]
Less than 12 Months, Fair Value	90	2,528
Less than 12 Months, Gross Unrealized Losses	0	(34)
12 Months or Longer, Fair Value	825	392
12 Months or Longer, Gross Unrealized Losses	(14)	(2)
Total Fair Value	915	2,920
Total Gross Unrealized Losses	(14)	(36)
Other Securities [Member]
Schedule of Available-for-sale Securities [Line Items]
Less than 12 Months, Fair Value	115	1,149
Less than 12 Months, Gross Unrealized Losses	0	(51)
12 Months or Longer, Fair Value	718	57
12 Months or Longer, Gross Unrealized Losses	(21)	(4)
Total Fair Value	833	1,206
Total Gross Unrealized Losses	(21)	(55)
Agency [Member] \| RMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Less than 12 Months, Fair Value	3,224	9,769
Less than 12 Months, Gross Unrealized Losses	(14)	(263)
12 Months or Longer, Fair Value	5,138	1,770
12 Months or Longer, Gross Unrealized Losses	(127)	(69)
Total Fair Value	8,362	11,539
Total Gross Unrealized Losses	(141)	(332)
Agency [Member] \| CMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Less than 12 Months, Fair Value	572	2,842
Less than 12 Months, Gross Unrealized Losses	(5)	(74)
12 Months or Longer, Fair Value	2,087	256
12 Months or Longer, Gross Unrealized Losses	(56)	(10)
Total Fair Value	2,659	3,098
Total Gross Unrealized Losses	(61)	(84)
Non-Agency [Member] \| RMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Less than 12 Months, Fair Value	149	454
Less than 12 Months, Gross Unrealized Losses	(2)	(10)
12 Months or Longer, Fair Value	231	56
12 Months or Longer, Gross Unrealized Losses	(8)	(5)
Total Fair Value	380	510
Total Gross Unrealized Losses	(10)	(15)
Non-Agency [Member] \| CMBS [Member]
Schedule of Available-for-sale Securities [Line Items]
Less than 12 Months, Fair Value	111	952
Less than 12 Months, Gross Unrealized Losses	0	(43)
12 Months or Longer, Fair Value	754	183
12 Months or Longer, Gross Unrealized Losses	(23)	(17)
Total Fair Value	865	1,135
Total Gross Unrealized Losses	$ (23)	$ (60)

Investment Securities - Schedule of Contractual Maturities for Available for Sale Securities (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Investments Debt And Equity Securities [Abstract]
Due in 1 year or less, Amortized Cost	$ 2,117
Due after 1 year through 5 years, Amortized Cost	5,033
Due after 5 years through 10 years, Amortized Cost	3,835
Due after 10 years, Amortized Cost	29,462
Total Amortized Cost	40,447	$ 41,632
Due in 1 year or less, Fair Value	2,120
Due after 1 year through 5 years, Fair Value	5,059
Due after 5 years through 10 years, Fair Value	3,824
Due after 10 years, Fair Value	30,110
Total investment securities available for sale, Fair Value, Amount	$ 41,113	$ 41,800

Investment Securities - Schedule of Contractual Maturities of Securities Held to Maturity (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Investments Debt And Equity Securities [Abstract]
Due after 5 years through 10 years, Carrying Value	$ 1,140
Due after 10 years, Carrying Value	19,548
Securities held to maturity, at carrying value	20,688	$ 19,132
Due after 5 years through 10 years, Fair Value	1,207
Due after 10 years, Fair Value	20,198
Fair value of investment securities held to maturity, Total	$ 21,405	$ 19,185

Investment Securities - Schedule of Expected Maturities and Weighted Average Yields of Investment Securities by Major Security Type (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	$ 3,363
Total securities available for sale, Due> 1 Year through 5 Years, Amount	18,813
Total securities available for sale, Due> 5 Years through 10 Years, Amount	18,091
Total securities available for sale, Due> 10 Years, Amount	846
Total investment securities available for sale, Fair Value, Amount	41,113	$ 41,800
Amortized cost of securities available-for-sale, Due in 1 Year or Less, Amount	3,361
Amortized cost of securities available-for-sale, Due> 1 Year through 5 Years, Amount	18,579
Amortized cost of securities available-for-sale, Due> 5 Years through 10 Years, Amount	17,788
Amortized cost of securities available-for-sale, Due> 10 Years, Amount	719
Total Amortized Cost	$ 40,447	41,632
Total securities available for sale, Due in 1 Year or Less, Average Yield	1.12%
Total securities available for sale, Due> 1 Year through 5 Years, Average Yield	2.21%
Total securities available for sale, Due> 5 Years through 10 Years, Average Yield	3.08%
Total securities available for sale, Due> 10 Years, Average Yield	7.50%
Total securities available for sale, Total Average Yield	2.59%
Total securities held to maturity, Due in 1 Year or Less, Carrying amount	$ 0
Total securities held to maturity, Due> 1 Year through 5 Years, Carrying amount	505
Total securities held to maturity, Due> 5 Years through 10 Years, Carrying amount	16,894
Total securities held to maturity, Due> 10 Years, Carrying amount	3,289
Securities held to maturity, at carrying value	20,688	19,132
Fair value of securities held to maturity, Due in 1 Year or Less	0
Fair value of securities held to maturity, Due> 1 Year through 5 Years	505
Fair value of securities held to maturity, Due> 5 Years through 10 Years	17,462
Fair value of securities held to maturity, Due> 10 Years	3,438
Fair value of investment securities held to maturity, Total	$ 21,405	19,185
Total securities held to maturity, Due in 1 Year or Less, Average Yield	0.00%
Total securities held to maturity, Due> 1 Year through 5 Years, Average Yield	2.31%
Total securities held to maturity, Due> 5 Years through 10 Years, Average Yield	2.73%
Total securities held to maturity, Due> 10 Years, Average Yield	3.14%
Total securities held to maturity, Total Average Yield	2.79%
RMBS [Member]
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	$ 214
Total securities available for sale, Due> 1 Year through 5 Years, Amount	10,828
Total securities available for sale, Due> 5 Years through 10 Years, Amount	13,865
Total securities available for sale, Due> 10 Years, Amount	620
Total investment securities available for sale, Fair Value, Amount	25,527	25,079
Total Amortized Cost	24,856	24,737
CMBS [Member]
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	484
Total securities available for sale, Due> 1 Year through 5 Years, Amount	3,315
Total securities available for sale, Due> 5 Years through 10 Years, Amount	2,001
Total securities available for sale, Due> 10 Years, Amount	20
Total investment securities available for sale, Fair Value, Amount	5,820	6,006
Total Amortized Cost	5,844	6,116
U.S. Treasury Debt Obligations [Member]
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	656
Total securities available for sale, Due> 1 Year through 5 Years, Amount	567
Total securities available for sale, Due> 5 Years through 10 Years, Amount	0
Total securities available for sale, Due> 10 Years, Amount	0
Total investment securities available for sale, Fair Value, Amount	1,223	833
Total Amortized Cost	1,221	831
U.S. Agency Debt Obligations [Member]
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	1
Total securities available for sale, Due> 1 Year through 5 Years, Amount	0
Total securities available for sale, Due> 5 Years through 10 Years, Amount	0
Total securities available for sale, Due> 10 Years, Amount	0
Total investment securities available for sale, Fair Value, Amount	1	1
Total Amortized Cost	1	1
Corporate Debt Securities Guaranteed by U.S. Government Agencies [Member]
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	0
Total securities available for sale, Due> 1 Year through 5 Years, Amount	207
Total securities available for sale, Due> 5 Years through 10 Years, Amount	872
Total securities available for sale, Due> 10 Years, Amount	13
Total investment securities available for sale, Fair Value, Amount	1,092	1,234
Total Amortized Cost	1,120	1,282
Other ABS [Member]
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	1,949
Total securities available for sale, Due> 1 Year through 5 Years, Amount	3,375
Total securities available for sale, Due> 5 Years through 10 Years, Amount	601
Total securities available for sale, Due> 10 Years, Amount	97
Total investment securities available for sale, Fair Value, Amount	6,022	7,136
Total Amortized Cost	5,972	7,123
Other Securities [Member]
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	59
Total securities available for sale, Due> 1 Year through 5 Years, Amount	521
Total securities available for sale, Due> 5 Years through 10 Years, Amount	752
Total securities available for sale, Due> 10 Years, Amount	96
Total investment securities available for sale, Fair Value, Amount	1,428	1,511
Total Amortized Cost	1,433	1,542
Agency [Member] \| RMBS [Member]
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	193
Total securities available for sale, Due> 1 Year through 5 Years, Amount	9,888
Total securities available for sale, Due> 5 Years through 10 Years, Amount	11,867
Total securities available for sale, Due> 10 Years, Amount	0
Total investment securities available for sale, Fair Value, Amount	21,948	21,479
Total Amortized Cost	21,779	21,572
Total securities held to maturity, Due in 1 Year or Less, Carrying amount	0
Total securities held to maturity, Due> 1 Year through 5 Years, Carrying amount	109
Total securities held to maturity, Due> 5 Years through 10 Years, Carrying amount	15,530
Total securities held to maturity, Due> 10 Years, Carrying amount	3,213
Securities held to maturity, at carrying value	18,852	17,443
Fair value of investment securities held to maturity, Total	19,498	17,485
Agency [Member] \| CMBS [Member]
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	400
Total securities available for sale, Due> 1 Year through 5 Years, Amount	2,838
Total securities available for sale, Due> 5 Years through 10 Years, Amount	774
Total securities available for sale, Due> 10 Years, Amount	0
Total investment securities available for sale, Fair Value, Amount	4,012	4,198
Total Amortized Cost	4,041	4,262
Total securities held to maturity, Due in 1 Year or Less, Carrying amount	0
Total securities held to maturity, Due> 1 Year through 5 Years, Carrying amount	396
Total securities held to maturity, Due> 5 Years through 10 Years, Carrying amount	1,364
Total securities held to maturity, Due> 10 Years, Carrying amount	76
Securities held to maturity, at carrying value	1,836	1,689
Fair value of investment securities held to maturity, Total	1,907	1,700
Non-Agency [Member] \| RMBS [Member]
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	21
Total securities available for sale, Due> 1 Year through 5 Years, Amount	940
Total securities available for sale, Due> 5 Years through 10 Years, Amount	1,998
Total securities available for sale, Due> 10 Years, Amount	620
Total investment securities available for sale, Fair Value, Amount	3,579	3,600
Total Amortized Cost	3,077	3,165
Non-Agency [Member] \| CMBS [Member]
Schedule Of Expected Maturity And Weighted Average Yield Of Securities [Line Items]
Total securities available for sale, Due in 1 Year or Less, Amount	84
Total securities available for sale, Due> 1 Year through 5 Years, Amount	477
Total securities available for sale, Due> 5 Years through 10 Years, Amount	1,227
Total securities available for sale, Due> 10 Years, Amount	20
Total investment securities available for sale, Fair Value, Amount	1,808	1,808
Total Amortized Cost	$ 1,803	$ 1,854

Investment Securities - Schedule of Credit Losses Related to Debt Securities Recognized in Earnings (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Investments Debt And Equity Securities [Abstract]
Credit loss component, beginning of period	$ 165	$ 145	$ 160	$ 120
Additions:
Initial credit impairment	0	3	1	11
Subsequent credit impairment	1	1	5	18
Total additions	1	4	6	29
Reduction due to payoffs, disposals, transfers & other	(1)		(1)
Credit loss component, end of period	$ 165	$ 149	$ 165	$ 149

Investment Securities - Schedule of Gross Realized Gains and Losses on Sale and Redemption of Available-for-Sale Securities Recognized in Earnings (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Investments Debt And Equity Securities [Abstract]
Gross realized investment gains	$ 2	$ 3	$ 34	$ 6
Gross realized investment losses	(3)	(2)	(22)	(3)
Net realized gains (losses)	(1)	1	12	3
Total proceeds from sales	$ 583	$ 600	$ 3,559	$ 1,320

Investment Securities - Schedule of Outstanding Contractual Balance and Carrying Value of Credit-Impaired ING Direct Debt Securities (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Investments Debt And Equity Securities [Abstract]
Contractual principal and interest	$ 4,483	$ 4,700
Carrying value	2,959	2,896
Amortized cost	$ 2,425	$ 2,432

Investment Securities - Schedule of Changes in Accretable Yield of Acquired Securities (Detail) - Purchased Credit-Impaired Securities [Member] - USD ($) $ in Millions	6 Months Ended	12 Months Ended
	Jun. 30, 2014	Dec. 31, 2013
Loans Acquired Accounted For As Debt Securities General Items [Line Items]
Accretable yield beginning balance	$ 1,423	$ 1,512
Additions from new acquisitions	26	88
Accretion recognized in earnings	(122)	(247)
Reduction due to payoffs, disposals, transfers & other	(2)	(2)
Net reclassifications (to) from nonaccretable difference	22	72
Accretable yield ending balance	$ 1,347	$ 1,423

Loans - Additional Information (Detail) - USD ($) $ in Millions	6 Months Ended
	Jun. 30, 2014	Dec. 31, 2013	Jun. 30, 2013
Loans [Line Items]
Total loans held for investment	$ 198,528	$ 197,199	$ 191,512
Total loans held for sale	$ 709	218
Number of days account is past due when loans are reported delinquent (in days)	90 days
Minimum loan amount requiring annual review	$ 1
Minimum loan amount reviewed quarterly by management for further deterioration	1
Troubled debt restructurings included in impaired loans	1,700	1,700
Unused credit card lines available to customers	285,800	276,700
Outstanding unfunded commitments to extend credit other than credit card lines	22,800	20,900
Consumer Banking [Member]
Loans [Line Items]
TDRs classified as performing loans	1,000	1,100
Commercial Banking [Member]
Loans [Line Items]
TDRs classified as performing loans	214	180
Acquired Loans [Member]
Loans [Line Items]
Total loans held for investment	$ 26,019	$ 28,550

Loans - Composition of Loans Held-for-Investment Portfolio (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013	Jun. 30, 2013
Receivables [Abstract]
Domestic credit card	$ 71,165	$ 73,255
International credit card	7,853	8,050
Total credit card	79,018	81,305
Auto	34,792	31,857
Home loan	32,644	35,282
Retail banking	3,626	3,623
Total consumer banking	71,062	70,762
Commercial and multifamily real estate	22,040	20,750
Commercial and industrial	25,402	23,309
Total commercial lending	47,442	44,059
Small-ticket commercial real estate	879	952
Total Commercial Banking	48,321	45,011
Other loans	127	121
Total loans	$ 198,528	$ 197,199	$ 191,512

Loans - Composition of Loans Held-for-Investment Portfolio (Parenthetical) (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Receivables [Abstract]
Domestic installment loans	$ 205	$ 323
Construction loans and land development loans	$ 2,100	$ 2,000

Loans - Aging of Held-for-Investment Loans by Portfolio Segment and Class (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013	Jun. 30, 2013
Financing Receivable, Recorded Investment, Past Due [Line Items]
Domestic credit card	$ 71,165	$ 73,255
International credit card	7,853	8,050
Total credit card	79,018	81,305
Auto	34,792	31,857
Home loan	32,644	35,282
Retail banking	3,626	3,623
Total consumer banking	71,062	70,762
Commercial and multifamily real estate	22,040	20,750
Commercial and industrial	25,402	23,309
Total commercial lending	47,442	44,059
Small-ticket commercial real estate	879	952
Total commercial banking	48,321	45,011
Other loans	127	121
Total loans held for investment	$ 198,528	$ 197,199	$ 191,512
% of Total loans	100.00%	100.00%
Current [Member]
Financing Receivable, Recorded Investment, Past Due [Line Items]
Domestic credit card	$ 69,115	$ 70,678
International credit card	7,523	7,683
Total credit card	76,638	78,361
Auto	32,634	29,477
Home loan	6,643	6,775
Retail banking	3,541	3,535
Total consumer banking	42,818	39,787
Commercial and multifamily real estate	21,880	20,602
Commercial and industrial	25,168	23,023
Total commercial lending	47,048	43,625
Small-ticket commercial real estate	867	941
Total commercial banking	47,915	44,566
Other loans	111	102
Total loans held for investment	$ 167,482	$ 162,816
% of Total loans	84.36%	82.56%
30-59 Days [Member]
Financing Receivable, Recorded Investment, Past Due [Line Items]
Domestic credit card	$ 691	$ 778
International credit card	131	141
Total credit card	822	919
Auto	1,411	1,519
Home loan	44	60
Retail banking	14	21
Total consumer banking	1,469	1,600
Commercial and multifamily real estate	52	17
Commercial and industrial	32	69
Total commercial lending	84	86
Small-ticket commercial real estate	2	8
Total commercial banking	86	94
Other loans	3	4
Total loans held for investment	$ 2,380	$ 2,617
% of Total loans	1.20%	1.33%
60-89 Days [Member]
Financing Receivable, Recorded Investment, Past Due [Line Items]
Domestic credit card	$ 439	$ 549
International credit card	75	85
Total credit card	514	634
Auto	594	662
Home loan	24	24
Retail banking	5	8
Total consumer banking	623	694
Commercial and multifamily real estate	10	11
Commercial and industrial	3	1
Total commercial lending	13	12
Small-ticket commercial real estate	2	2
Total commercial banking	15	14
Other loans	2	2
Total loans held for investment	$ 1,154	$ 1,344
% of Total loans	0.58%	0.68%
Greater Than or Equal to 90 Days [Member]
Financing Receivable, Recorded Investment, Past Due [Line Items]
Domestic credit card	$ 883	$ 1,187
International credit card	124	141
Total credit card	1,007	1,328
Auto	151	194
Home loan	219	239
Retail banking	17	23
Total consumer banking	387	456
Commercial and multifamily real estate	33	36
Commercial and industrial	47	38
Total commercial lending	80	74
Small-ticket commercial real estate	8	1
Total commercial banking	88	75
Other loans	11	13
Total loans held for investment	$ 1,493	$ 1,872
% of Total loans	0.75%	0.95%
Total Delinquent Loans [Member]
Financing Receivable, Recorded Investment, Past Due [Line Items]
Domestic credit card	$ 2,013	$ 2,514
International credit card	330	367
Total credit card	2,343	2,881
Auto	2,156	2,375
Home loan	287	323
Retail banking	36	52
Total consumer banking	2,479	2,750
Commercial and multifamily real estate	95	64
Commercial and industrial	82	108
Total commercial lending	177	172
Small-ticket commercial real estate	12	11
Total commercial banking	189	183
Other loans	16	19
Total loans held for investment	$ 5,027	$ 5,833
% of Total loans	2.53%	2.96%
Acquired Loans [Member]
Financing Receivable, Recorded Investment, Past Due [Line Items]
Domestic credit card	$ 37	$ 63
International credit card	0	0
Total credit card	37	63
Auto	2	5
Home loan	25,714	28,184
Retail banking	49	36
Total consumer banking	25,765	28,225
Commercial and multifamily real estate	65	84
Commercial and industrial	152	178
Total commercial lending	217	262
Small-ticket commercial real estate	0	0
Total commercial banking	217	262
Other loans	0	0
Total loans held for investment	$ 26,019	$ 28,550
% of Total loans	13.11%	14.48%
Greater Than or Equal to 90 Days and Accruing [Member]
Financing Receivable, Recorded Investment, Past Due [Line Items]
Domestic credit card	$ 883	$ 1,187
International credit card	81	96
Total credit card	964	1,283
Auto	0	0
Home loan	0	0
Retail banking	1	2
Total consumer banking	1	2
Commercial and multifamily real estate	1	2
Commercial and industrial	4	4
Total commercial lending	5	6
Small-ticket commercial real estate	0	0
Total commercial banking	5	6
Other loans	0	0
Total loans held for investment	$ 970	$ 1,291
% of Total loans	0.49%	0.65%
Non-Performing Loans [Member]
Financing Receivable, Recorded Investment, Past Due [Line Items]
Domestic credit card	$ 0	$ 0
International credit card	81	88
Total credit card	81	88
Auto	151	194
Home loan	351	376
Retail banking	29	41
Total consumer banking	531	611
Commercial and multifamily real estate	64	52
Commercial and industrial	105	93
Total commercial lending	169	145
Small-ticket commercial real estate	12	4
Total commercial banking	181	149
Other loans	16	19
Total loans held for investment	$ 809	$ 867
% of Total loans	0.41%	0.44%

Loans - Credit Card: Net Charge-Offs (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Receivables [Abstract]
Amount of Net charge-offs, Domestic credit card	$ 610	$ 749	$ 1,310	$ 1,576
Amount of Net charge-offs, International credit card	75	101	155	196
Total Amount of Net charge-offs	$ 685	$ 850	$ 1,465	$ 1,772
Rate, Net charge-offs, Domestic credit card	3.52%	4.28%	3.77%	4.36%
Rate, Net charge-offs, International credit card	3.93%	5.08%	4.05%	4.83%
Total Rate, Net charge-offs	3.56%	4.36%	3.79%	4.41%

Loans - Consumer Banking: Net Charge-Offs (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Consumer Banking Net Charge Offs By Portfolio Type [Line Items]
Amount, Net charge-offs	$ 122	$ 110	$ 270	$ 253
Percentage, Net charge-offs	0.69%	0.60%	0.76%	0.69%
Auto [Member]
Consumer Banking Net Charge Offs By Portfolio Type [Line Items]
Amount, Net charge-offs	$ 111	$ 92	$ 245	$ 214
Percentage, Net charge-offs	1.31%	1.28%	1.48%	1.52%
Home Loan [Member]
Consumer Banking Net Charge Offs By Portfolio Type [Line Items]
Amount, Net charge-offs	$ 5	$ 4	$ 10	$ 8
Percentage, Net charge-offs	0.05%	0.03%	0.06%	0.04%
Retail Banking [Member]
Consumer Banking Net Charge Offs By Portfolio Type [Line Items]
Amount, Net charge-offs	$ 6	$ 14	$ 15	$ 31
Percentage, Net charge-offs	0.70%	1.50%	0.82%	1.68%

Loans - Home Loan: Risk Profile by Vintage, Geography, Lien Priority and Interest Rate Type (Parenthetical) (Detail) - State	6 Months Ended	12 Months Ended
	Jun. 30, 2014	Dec. 31, 2013
Receivables [Abstract]
Number of states having highest concentration of home loans	10	10

Loans - Commercial Banking: Risk Profile by Geographic Region and Internal Risk Rating (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 22,040	$ 20,750
Percent of Total Commercial and Multifamily Real Estate	100.00%	100.00%
Commercial and industrial	$ 25,402	$ 23,309
Percentage of Total Commercial and Industrial	100.00%	100.00%
Small-ticket commercial real estate	$ 879	$ 952
Percent of Total Small-ticket Commercial Real Estate	100.00%	100.00%
Total Commercial Banking	$ 48,321	$ 45,011
Percent of Total Commercial Banking	100.00%	100.00%
Loans [Member]
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 21,975	$ 20,666
Percent of Total Commercial and Multifamily Real Estate	99.70%	99.60%
Commercial and industrial	$ 25,250	$ 23,131
Percentage of Total Commercial and Industrial	99.40%	99.20%
Small-ticket commercial real estate	$ 879	$ 952
Percent of Total Small-ticket Commercial Real Estate	100.00%	100.00%
Total Commercial Banking	$ 48,104	$ 44,749
Percent of Total Commercial Banking	99.60%	99.40%
Loans [Member] \| Noncriticized [Member]
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 21,568	$ 20,204
Percent of Total Commercial and Multifamily Real Estate	97.80%	97.40%
Commercial and industrial	$ 24,255	$ 22,448
Percentage of Total Commercial and Industrial	95.50%	96.30%
Small-ticket commercial real estate	$ 866	$ 941
Percent of Total Small-ticket Commercial Real Estate	98.50%	98.90%
Total Commercial Banking	$ 46,689	$ 43,593
Percent of Total Commercial Banking	96.60%	96.90%
Loans [Member] \| Criticized Performing [Member]
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 343	$ 409
Percent of Total Commercial and Multifamily Real Estate	1.60%	2.00%
Commercial and industrial	$ 890	$ 590
Percentage of Total Commercial and Industrial	3.50%	2.50%
Small-ticket commercial real estate	$ 1	$ 8
Percent of Total Small-ticket Commercial Real Estate	0.10%	0.80%
Total Commercial Banking	$ 1,234	$ 1,007
Percent of Total Commercial Banking	2.60%	2.20%
Loans [Member] \| Criticized Nonperforming [Member]
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 64	$ 53
Percent of Total Commercial and Multifamily Real Estate	0.30%	0.20%
Commercial and industrial	$ 105	$ 93
Percentage of Total Commercial and Industrial	0.40%	0.40%
Small-ticket commercial real estate	$ 12	$ 3
Percent of Total Small-ticket Commercial Real Estate	1.40%	0.30%
Total Commercial Banking	$ 181	$ 149
Percent of Total Commercial Banking	0.40%	0.30%
Loans [Member] \| Northeast [Member]
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 14,833	$ 14,543
Percent of Total Commercial and Multifamily Real Estate	67.30%	70.10%
Commercial and industrial	$ 6,206	$ 5,800
Percentage of Total Commercial and Industrial	24.40%	24.90%
Small-ticket commercial real estate	$ 542	$ 582
Percent of Total Small-ticket Commercial Real Estate	61.70%	61.30%
Total Commercial Banking	$ 21,581	$ 20,925
Percent of Total Commercial Banking	44.70%	46.40%
Loans [Member] \| Mid-Atlantic [Member]
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 2,275	$ 2,130
Percent of Total Commercial and Multifamily Real Estate	10.30%	10.30%
Commercial and industrial	$ 1,673	$ 1,432
Percentage of Total Commercial and Industrial	6.60%	6.10%
Small-ticket commercial real estate	$ 31	$ 33
Percent of Total Small-ticket Commercial Real Estate	3.50%	3.40%
Total Commercial Banking	$ 3,979	$ 3,595
Percent of Total Commercial Banking	8.20%	8.00%
Loans [Member] \| South [Member]
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 3,019	$ 2,539
Percent of Total Commercial and Multifamily Real Estate	13.70%	12.20%
Commercial and industrial	$ 11,768	$ 10,940
Percentage of Total Commercial and Industrial	46.30%	46.90%
Small-ticket commercial real estate	$ 55	$ 58
Percent of Total Small-ticket Commercial Real Estate	6.20%	6.00%
Total Commercial Banking	$ 14,842	$ 13,537
Percent of Total Commercial Banking	30.80%	30.10%
Loans [Member] \| Other [Member]
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 1,848	$ 1,454
Percent of Total Commercial and Multifamily Real Estate	8.40%	7.00%
Commercial and industrial	$ 5,603	$ 4,959
Percentage of Total Commercial and Industrial	22.10%	21.30%
Small-ticket commercial real estate	$ 251	$ 279
Percent of Total Small-ticket Commercial Real Estate	28.60%	29.30%
Total Commercial Banking	$ 7,702	$ 6,692
Percent of Total Commercial Banking	15.90%	14.90%
Acquired Loans [Member]
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 65	$ 84
Percent of Total Commercial and Multifamily Real Estate	0.30%	0.40%
Commercial and industrial	$ 152	$ 178
Percentage of Total Commercial and Industrial	0.60%	0.80%
Small-ticket commercial real estate	$ 0	$ 0
Percent of Total Small-ticket Commercial Real Estate	0.00%	0.00%
Total Commercial Banking	$ 217	$ 262
Percent of Total Commercial Banking	0.40%	0.60%
Acquired Loans [Member] \| Noncriticized [Member]
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 58	$ 72
Percent of Total Commercial and Multifamily Real Estate	0.30%	0.30%
Commercial and industrial	$ 134	$ 158
Percentage of Total Commercial and Industrial	0.50%	0.70%
Small-ticket commercial real estate	$ 0	$ 0
Percent of Total Small-ticket Commercial Real Estate	0.00%	0.00%
Total Commercial Banking	$ 192	$ 230
Percent of Total Commercial Banking	0.40%	0.50%
Acquired Loans [Member] \| Criticized Performing [Member]
Commercial Banking Risk Profile [Line Items]
Commercial and multifamily real estate	$ 7	$ 12
Percent of Total Commercial and Multifamily Real Estate	0.00%	0.10%
Commercial and industrial	$ 18	$ 20
Percentage of Total Commercial and Industrial	0.10%	0.10%
Small-ticket commercial real estate	$ 0	$ 0
Percent of Total Small-ticket Commercial Real Estate	0.00%	0.00%
Total Commercial Banking	$ 25	$ 32
Percent of Total Commercial Banking	0.00%	0.10%

Loans - Individually Impaired Loans, Excluding Acquired Loans (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013	Dec. 31, 2013
Impaired Loans By Type [Line Items]
Total Recorded Investment	$ 1,971		$ 1,971		$ 1,944
Related Allowance	297		297		330
Net Recorded Investment	1,674		1,674		1,614
Unpaid Principal Balance	2,379		2,379		2,402
Average Recorded Investment	1,985	$ 1,916	1,973	$ 1,944
Interest Income Recognized	39	39	79	79
Domestic Credit Card [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	563		563		609
Related Allowance	136		136		154
Net Recorded Investment	427		427		455
Unpaid Principal Balance	549		549		593
Average Recorded Investment	573	649	585	667
Interest Income Recognized	15	16	30	33
International Credit Card [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	165		165		171
Related Allowance	87		87		107
Net Recorded Investment	78		78		64
Unpaid Principal Balance	158		158		164
Average Recorded Investment	165	173	167	170
Interest Income Recognized	3	3	6	6
Total Credit Card [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	728		728		780
Related Allowance	223		223		261
Net Recorded Investment	505		505		519
Unpaid Principal Balance	707		707		757
Average Recorded Investment	738	822	752	837
Interest Income Recognized	18	19	36	39
With an Allowance [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	1,496		1,496		1,424
With an Allowance [Member] \| Domestic Credit Card [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	563		563		609
With an Allowance [Member] \| International Credit Card [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	165		165		171
With an Allowance [Member] \| Total Credit Card [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	728		728		780
Without an Allowance [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	475		475		520
Without an Allowance [Member] \| Domestic Credit Card [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	0		0		0
Without an Allowance [Member] \| International Credit Card [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	0		0		0
Without an Allowance [Member] \| Total Credit Card [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	0		0		0
Consumer TDR Loans [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	847		847		835
Related Allowance	42		42		44
Net Recorded Investment	805		805		791
Unpaid Principal Balance	1,221		1,221		1,256
Average Recorded Investment	858	609	852	594
Interest Income Recognized	19	17	38	35
Consumer TDR Loans [Member] \| Auto [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	375		375		355
Related Allowance	17		17		16
Net Recorded Investment	358		358		340
Unpaid Principal Balance	617		617		590
Average Recorded Investment	373	327	367	327
Interest Income Recognized	17	15	34	30
Consumer TDR Loans [Member] \| Home Loan [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	404		404		394
Related Allowance	18		18		18
Net Recorded Investment	386		386		375
Unpaid Principal Balance	531		531		561
Average Recorded Investment	408	188	404	172
Interest Income Recognized	2	2	3	4
Consumer TDR Loans [Member] \| Retail Banking [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	68		68		86
Related Allowance	7		7		10
Net Recorded Investment	61		61		76
Unpaid Principal Balance	73		73		105
Average Recorded Investment	77	94	81	95
Interest Income Recognized	0	0	1	1
Consumer TDR Loans [Member] \| With an Allowance [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	478		478		459
Consumer TDR Loans [Member] \| With an Allowance [Member] \| Auto [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	185		185		169
Consumer TDR Loans [Member] \| With an Allowance [Member] \| Home Loan [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	240		240		244
Consumer TDR Loans [Member] \| With an Allowance [Member] \| Retail Banking [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	53		53		46
Consumer TDR Loans [Member] \| Without an Allowance [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	369		369		376
Consumer TDR Loans [Member] \| Without an Allowance [Member] \| Auto [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	190		190		186
Consumer TDR Loans [Member] \| Without an Allowance [Member] \| Home Loan [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	164		164		150
Consumer TDR Loans [Member] \| Without an Allowance [Member] \| Retail Banking [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	15		15		40
Commercial [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	396		396		329
Related Allowance	32		32		25
Net Recorded Investment	364		364		304
Unpaid Principal Balance	451		451		389
Average Recorded Investment	389	485	369	513
Interest Income Recognized	2	3	5	5
Commercial [Member] \| Commercial and Multifamily Real Estate [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	201		201		138
Related Allowance	22		22		13
Net Recorded Investment	179		179		125
Unpaid Principal Balance	225		225		162
Average Recorded Investment	200	239	180	259
Interest Income Recognized	1	2	3	3
Commercial [Member] \| Commercial and Industrial [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	182		182		185
Related Allowance	10		10		12
Net Recorded Investment	172		172		173
Unpaid Principal Balance	208		208		220
Average Recorded Investment	178	230	180	234
Interest Income Recognized	1	1	2	2
Commercial [Member] \| Commercial Lending [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	383		383		323
Related Allowance	32		32		25
Net Recorded Investment	351		351		298
Unpaid Principal Balance	433		433		382
Average Recorded Investment	378	469	360	493
Interest Income Recognized	2	3	5	5
Commercial [Member] \| Small-Ticket Commercial Real Estate [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	13		13		6
Related Allowance	0		0		0
Net Recorded Investment	13		13		6
Unpaid Principal Balance	18		18		7
Average Recorded Investment	11	16	9	20
Interest Income Recognized	0	$ 0	0	$ 0
Commercial [Member] \| With an Allowance [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	290		290		185
Commercial [Member] \| With an Allowance [Member] \| Commercial and Multifamily Real Estate [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	169		169		89
Commercial [Member] \| With an Allowance [Member] \| Commercial and Industrial [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	117		117		94
Commercial [Member] \| With an Allowance [Member] \| Commercial Lending [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	286		286		183
Commercial [Member] \| With an Allowance [Member] \| Small-Ticket Commercial Real Estate [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	4		4		2
Commercial [Member] \| Without an Allowance [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	106		106		144
Commercial [Member] \| Without an Allowance [Member] \| Commercial and Multifamily Real Estate [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	32		32		49
Commercial [Member] \| Without an Allowance [Member] \| Commercial and Industrial [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	65		65		91
Commercial [Member] \| Without an Allowance [Member] \| Commercial Lending [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	97		97		140
Commercial [Member] \| Without an Allowance [Member] \| Small-Ticket Commercial Real Estate [Member]
Impaired Loans By Type [Line Items]
Total Recorded Investment	$ 9		$ 9		$ 4

Loans - TDR Disclosures in Progress Financial Impact of Modification (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 201	$ 286	$ 465	$ 511
Reduced Interest Rate, Percentage of TDR Activity	64.00%	52.00%	63.00%	60.00%
Reduced Interest Rate, Average Rate Reduction	13.73%	14.56%	12.55%	14.55%
Term Extension, Percentage of TDR Activity	26.00%	21.00%	37.00%	24.00%
Term Extension, Average Term Extension (Months)	20 months	12 months	14 months	16 months
Balance Reduction, Percentage of TDR Activity	16.00%	15.00%	13.00%	14.00%
Balance Reduction, Gross Balance Reduction	$ 27	$ 27	$ 50	$ 53
Consumer TDR Loans [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 82	$ 131	$ 173	$ 210
Reduced Interest Rate, Percentage of TDR Activity	32.00%	19.00%	34.00%	25.00%
Reduced Interest Rate, Average Rate Reduction	1.62%	2.07%	1.16%	2.11%
Term Extension, Percentage of TDR Activity	56.00%	33.00%	60.00%	41.00%
Term Extension, Average Term Extension (Months)	22 months	15 months	18 months	19 months
Balance Reduction, Percentage of TDR Activity	34.00%	32.00%	31.00%	34.00%
Balance Reduction, Gross Balance Reduction	$ 25	$ 27	$ 48	$ 53
Commercial [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 17	$ 30	$ 80	$ 49
Reduced Interest Rate, Percentage of TDR Activity	0.00%	0.00%	26.00%	0.00%
Reduced Interest Rate, Average Rate Reduction	0.00%	0.00%	1.08%	0.00%
Term Extension, Percentage of TDR Activity	39.00%	55.00%	87.00%	70.00%
Term Extension, Average Term Extension (Months)	11 months	6 months	9 months	7 months
Balance Reduction, Percentage of TDR Activity	24.00%	1.00%	5.00%	0.00%
Balance Reduction, Gross Balance Reduction	$ 2	$ 0	$ 2	$ 0
Domestic Credit Card [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 64	$ 78	$ 131	$ 154
Reduced Interest Rate, Percentage of TDR Activity	100.00%	100.00%	100.00%	100.00%
Reduced Interest Rate, Average Rate Reduction	11.54%	12.23%	11.52%	12.25%
Term Extension, Percentage of TDR Activity	0.00%	0.00%	0.00%	0.00%
Term Extension, Average Term Extension (Months)	0 months	0 months	0 months	0 months
Balance Reduction, Percentage of TDR Activity	0.00%	0.00%	0.00%	0.00%
Balance Reduction, Gross Balance Reduction	$ 0	$ 0	$ 0	$ 0
International Credit Card [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 38	$ 47	$ 81	$ 98
Reduced Interest Rate, Percentage of TDR Activity	100.00%	100.00%	100.00%	100.00%
Reduced Interest Rate, Average Rate Reduction	25.46%	24.92%	25.33%	24.72%
Term Extension, Percentage of TDR Activity	0.00%	0.00%	0.00%	0.00%
Term Extension, Average Term Extension (Months)	0 months	0 months	0 months	0 months
Balance Reduction, Percentage of TDR Activity	0.00%	0.00%	0.00%	0.00%
Balance Reduction, Gross Balance Reduction	$ 0	$ 0	$ 0	$ 0
Total Credit Card [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 102	$ 125	$ 212	$ 252
Reduced Interest Rate, Percentage of TDR Activity	100.00%	100.00%	100.00%	100.00%
Reduced Interest Rate, Average Rate Reduction	16.83%	17.05%	16.83%	17.11%
Term Extension, Percentage of TDR Activity	0.00%	0.00%	0.00%	0.00%
Term Extension, Average Term Extension (Months)	0 months	0 months	0 months	0 months
Balance Reduction, Percentage of TDR Activity	0.00%	0.00%	0.00%	0.00%
Balance Reduction, Gross Balance Reduction	$ 0	$ 0	$ 0	$ 0
Auto [Member] \| Consumer TDR Loans [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 69	$ 61	$ 146	$ 123
Reduced Interest Rate, Percentage of TDR Activity	32.00%	29.00%	36.00%	30.00%
Reduced Interest Rate, Average Rate Reduction	1.45%	1.71%	1.02%	1.83%
Term Extension, Percentage of TDR Activity	58.00%	52.00%	63.00%	54.00%
Term Extension, Average Term Extension (Months)	9 months	8 months	9 months	8 months
Balance Reduction, Percentage of TDR Activity	41.00%	47.00%	36.00%	45.00%
Balance Reduction, Gross Balance Reduction	$ 25	$ 25	$ 47	$ 50
Home Loan [Member] \| Consumer TDR Loans [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 11	$ 57	$ 19	$ 68
Reduced Interest Rate, Percentage of TDR Activity	38.00%	12.00%	30.00%	20.00%
Reduced Interest Rate, Average Rate Reduction	2.32%	2.77%	2.04%	2.80%
Term Extension, Percentage of TDR Activity	33.00%	5.00%	32.00%	12.00%
Term Extension, Average Term Extension (Months)	164 months	101 months	153 months	122 months
Balance Reduction, Percentage of TDR Activity	4.00%	24.00%	8.00%	23.00%
Balance Reduction, Gross Balance Reduction	$ 0	$ 2	$ 1	$ 3
Retail Banking [Member] \| Consumer TDR Loans [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 2	$ 13	$ 8	$ 19
Reduced Interest Rate, Percentage of TDR Activity	5.00%	6.00%	7.00%	5.00%
Reduced Interest Rate, Average Rate Reduction	7.57%	3.90%	5.07%	3.56%
Term Extension, Percentage of TDR Activity	95.00%	65.00%	71.00%	61.00%
Term Extension, Average Term Extension (Months)	10 months	8 months	7 months	8 months
Balance Reduction, Percentage of TDR Activity	0.00%	0.00%	0.00%	0.00%
Balance Reduction, Gross Balance Reduction	$ 0	$ 0	$ 0	$ 0
Commercial and Multifamily Real Estate [Member] \| Commercial [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 4	$ 15	$ 66	$ 32
Reduced Interest Rate, Percentage of TDR Activity	0.00%	0.00%	31.00%	0.00%
Reduced Interest Rate, Average Rate Reduction	0.00%	0.00%	1.28%	0.00%
Term Extension, Percentage of TDR Activity	0.00%	75.00%	94.00%	88.00%
Term Extension, Average Term Extension (Months)	0 months	7 months	8 months	7 months
Balance Reduction, Percentage of TDR Activity	100.00%	0.00%	6.00%	0.00%
Balance Reduction, Gross Balance Reduction	$ 2	$ 0	$ 2	$ 0
Commercial and Industrial [Member] \| Commercial [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 12	$ 15	$ 13	$ 16
Reduced Interest Rate, Percentage of TDR Activity	0.00%	0.00%	0.00%	0.00%
Reduced Interest Rate, Average Rate Reduction	0.00%	0.00%	0.00%	0.00%
Term Extension, Percentage of TDR Activity	57.00%	34.00%	58.00%	38.00%
Term Extension, Average Term Extension (Months)	11 months	5 months	11 months	5 months
Balance Reduction, Percentage of TDR Activity	0.00%	2.00%	0.00%	1.00%
Balance Reduction, Gross Balance Reduction	$ 0	$ 0	$ 0	$ 0
Total Commercial Lending [Member] \| Commercial [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 16	$ 30	$ 79	$ 48
Reduced Interest Rate, Percentage of TDR Activity	0.00%	0.00%	26.00%	0.00%
Reduced Interest Rate, Average Rate Reduction	0.00%	0.00%	1.10%	0.00%
Term Extension, Percentage of TDR Activity	42.00%	55.00%	88.00%	71.00%
Term Extension, Average Term Extension (Months)	11 months	6 months	9 months	7 months
Balance Reduction, Percentage of TDR Activity	26.00%	1.00%	5.00%	0.00%
Balance Reduction, Gross Balance Reduction	$ 2	$ 0	$ 2	$ 0
Small-Ticket Commercial Real Estate [Member] \| Commercial [Member]
Financing Receivable, Modifications [Line Items]
Total Loans Modified	$ 1	$ 0	$ 1	$ 1
Reduced Interest Rate, Percentage of TDR Activity	0.00%	0.00%	0.00%	0.00%
Reduced Interest Rate, Average Rate Reduction	0.00%	0.00%	0.00%	0.00%
Term Extension, Percentage of TDR Activity	0.00%	0.00%	0.00%	0.00%
Term Extension, Average Term Extension (Months)	0 months	0 months	0 months	0 months
Balance Reduction, Percentage of TDR Activity	0.00%	0.00%	0.00%	0.00%
Balance Reduction, Gross Balance Reduction	$ 0	$ 0	$ 0	$ 0

Loans - TDR Disclosures in Progress Financial Impact of Modification (Parenthetical) (Detail)	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Receivables [Abstract]
Percentage of troubled borrowers	100.00%	100.00%	100.00%	100.00%

Loans - TDR - Subsequent Defaults of Completed TDR Modifications (Detail) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014 USD ($) Contract	Jun. 30, 2013 USD ($) Contract	Jun. 30, 2014 USD ($) Contract	Jun. 30, 2013 USD ($) Contract
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	21,116	22,208	44,061	46,919
Total Loans \| $	$ 67	$ 77	$ 143	$ 159
Consumer TDR Loans [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	1,670	2,224	3,023	4,933
Total Loans \| $	$ 20	$ 17	$ 42	$ 35
Commercial [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	4	7	14	15
Total Loans \| $	$ 2	$ 10	$ 10	$ 19
Domestic Credit Card [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	9,559	8,042	20,620	18,843
Total Loans \| $	$ 15	$ 16	$ 31	$ 37
International Credit Card [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	9,883	11,935	20,404	23,128
Total Loans \| $	$ 30	$ 34	$ 60	$ 68
Total Credit Card [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	19,442	19,977	41,024	41,971
Total Loans \| $	$ 45	$ 50	$ 91	$ 105
Auto [Member] \| Consumer TDR Loans [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	1,651	2,193	2,973	4,857
Total Loans \| $	$ 18	$ 16	$ 31	$ 32
Home Loan [Member] \| Consumer TDR Loans [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	4	7	10	18
Total Loans \| $	$ 0	$ 0	$ 2	$ 1
Retail Banking [Member] \| Consumer TDR Loans [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	15	24	40	58
Total Loans \| $	$ 2	$ 1	$ 9	$ 2
Commercial and Multifamily Real Estate [Member] \| Commercial [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	1	6	4	7
Total Loans \| $	$ 0	$ 9	$ 6	$ 11
Commercial and Industrial [Member] \| Commercial [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	1	0	2	7
Total Loans \| $	$ 1	$ 1	$ 1	$ 8
Commercial Lending [Member] \| Commercial [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	2	6	6	14
Total Loans \| $	$ 1	$ 10	$ 7	$ 19
Small-Ticket Commercial Real Estate [Member] \| Commercial [Member]
Financing Receivable, Modifications [Line Items]
Number of Contracts \| Contract	2	1	8	1
Total Loans \| $	$ 1	$ 0	$ 3	$ 0

Loans - Outstanding Balance and Carrying Value of Acquired Loans (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Impaired Loans By Type [Line Items]
Contractual balance	$ 27,981	$ 30,565
Carrying value	26,044	28,580
Impaired Loans [Member]
Impaired Loans By Type [Line Items]
Contractual balance	4,659	5,016
Carrying value	3,058	3,285
Non-Impaired Loans [Member]
Impaired Loans By Type [Line Items]
Contractual balance	23,322	25,549
Carrying value	$ 22,986	$ 25,295

Loans - Outstanding Balance and Carrying Value of Acquired Loans (Parenthetical) (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Impaired Loans By Type [Line Items]
Allowance for loan and lease losses	$ 3,998	$ 4,315
Acquired Loans [Member]
Impaired Loans By Type [Line Items]
Allowance for loan and lease losses	$ 32	$ 38

Loans - Changes in Accretable Yield on Acquired Loans (Detail) - USD ($) $ in Millions	6 Months Ended	12 Months Ended
	Jun. 30, 2014	Dec. 31, 2013
Loans [Line Items]
Accretable yield, beginning balance	$ 6,420	$ 6,208
Accretion recognized in earnings	(552)	(1,182)
Reclassifications from nonaccretable difference for loans with improving cash flows	96	1,005
Increases (reductions) in accretable yield for non-credit related changes in expected cash flows	(304)	389
Accretable yield, ending balance	5,660	6,420
Impaired Loans [Member]
Loans [Line Items]
Accretable yield, beginning balance	2,114	1,899
Accretion recognized in earnings	(207)	(427)
Reclassifications from nonaccretable difference for loans with improving cash flows	82	629
Increases (reductions) in accretable yield for non-credit related changes in expected cash flows	(274)	13
Accretable yield, ending balance	1,715	2,114
Non-Impaired Loans [Member]
Loans [Line Items]
Accretable yield, beginning balance	4,306	4,309
Accretion recognized in earnings	(345)	(755)
Reclassifications from nonaccretable difference for loans with improving cash flows	14	376
Increases (reductions) in accretable yield for non-credit related changes in expected cash flows	(30)	376
Accretable yield, ending balance	$ 3,945	$ 4,306

Allowance for Loan and Lease Losses - Summary of Changes in Allowance for Loan and Lease Losses (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Financing Receivable, Allowance for Credit Losses [Line Items]
Balance at beginning of period			$ 4,315
Provision for credit losses	$ 704	$ 762	1,439	$ 1,647
Balance at end of period	3,998		3,998
Credit Card [Member]
Financing Receivable, Allowance for Credit Losses [Line Items]
Balance at beginning of period	2,984	3,494	3,214	3,979
Provision for credit losses	549	713	1,107	1,456
Charge-offs	(995)	(1,181)	(2,090)	(2,443)
Recoveries	310	331	625	671
Net charge-offs	(685)	(850)	(1,465)	(1,772)
Other changes	10	(8)	2	(314)
Balance at end of period	2,858	3,349	2,858	3,349
Auto [Member]
Financing Receivable, Allowance for Credit Losses [Line Items]
Balance at beginning of period	608	528	606	486
Provision for credit losses	145	101	281	265
Charge-offs	(183)	(153)	(388)	(335)
Recoveries	72	61	143	121
Net charge-offs	(111)	(92)	(245)	(214)
Other changes	0	0	0	0
Balance at end of period	642	537	642	537
Home Loan [Member]
Financing Receivable, Allowance for Credit Losses [Line Items]
Balance at beginning of period	72	103	83	113
Provision for credit losses	0	(20)	(6)	(26)
Charge-offs	(8)	(5)	(19)	(12)
Recoveries	3	1	9	4
Net charge-offs	(5)	(4)	(10)	(8)
Other changes	0	0	0	0
Balance at end of period	67	79	67	79
Retail Banking [Member]
Financing Receivable, Allowance for Credit Losses [Line Items]
Balance at beginning of period	64	112	63	112
Provision for credit losses	(2)	(12)	8	5
Charge-offs	(14)	(19)	(29)	(44)
Recoveries	8	5	14	13
Net charge-offs	(6)	(14)	(15)	(31)
Other changes	0	0	0	0
Balance at end of period	56	86	56	86
Total Consumer Banking [Member]
Financing Receivable, Allowance for Credit Losses [Line Items]
Balance at beginning of period	744	743	752	711
Provision for credit losses	143	69	283	244
Charge-offs	(205)	(177)	(436)	(391)
Recoveries	83	67	166	138
Net charge-offs	(122)	(110)	(270)	(253)
Other changes	0	0	0	0
Balance at end of period	765	702	765	702
Commercial [Member]
Financing Receivable, Allowance for Credit Losses [Line Items]
Balance at beginning of period	362	342	338	433
Provision for credit losses	9	1	37	(84)
Charge-offs	(8)	(14)	(15)	(26)
Recoveries	5	10	8	15
Net charge-offs	(3)	(4)	(7)	(11)
Other changes	0	(1)	0	0
Balance at end of period	368	338	368	338
Other [Member]
Financing Receivable, Allowance for Credit Losses [Line Items]
Balance at beginning of period	8	27	11	33
Provision for credit losses	0	(5)	(3)	(3)
Charge-offs	(4)	(7)	(6)	(15)
Recoveries	2	2	5	3
Net charge-offs	(2)	(5)	(1)	(12)
Other changes	1	1	0	0
Balance at end of period	7	18	7	18
Total Allowance [Member]
Financing Receivable, Allowance for Credit Losses [Line Items]
Balance at beginning of period	4,098	4,606	4,315	5,156
Provision for credit losses	701	778	1,424	1,613
Charge-offs	(1,212)	(1,379)	(2,547)	(2,875)
Recoveries	400	410	804	827
Net charge-offs	(812)	(969)	(1,743)	(2,048)
Other changes	11	(8)	2	(314)
Balance at end of period	3,998	4,407	3,998	4,407
Unfunded Lending Commitments Reserve [Member]
Financing Receivable, Allowance for Credit Losses [Line Items]
Balance at beginning of period	99	85	87	35
Provision for credit losses	3	(16)	15	34
Charge-offs	0	0	0	0
Recoveries	0	0	0	0
Net charge-offs	0	0	0	0
Other changes	0	0	0	0
Balance at end of period	102	69	102	69
Combined Allowance & Unfunded Reserve [Member]
Financing Receivable, Allowance for Credit Losses [Line Items]
Balance at beginning of period	4,197	4,691	4,402	5,191
Provision for credit losses	704	762	1,439	1,647
Charge-offs	(1,212)	(1,379)	(2,547)	(2,875)
Recoveries	400	410	804	827
Net charge-offs	(812)	(969)	(1,743)	(2,048)
Other changes	11	(8)	2	(314)
Balance at end of period	$ 4,100	$ 4,476	$ 4,100	$ 4,476

Allowance for Loan and Lease Losses - Summary of Changes in Allowance for Loan and Lease Losses (Parenthetical) (Detail) $ in Millions	3 Months Ended
	Mar. 31, 2013 USD ($)
Receivables [Abstract]
Reduction in allowance for loan and lease losses	$ 289

Allowance for Loan and Lease Losses - Components of Allowance for Loan and Lease Losses by Impairment Methodology (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Mar. 31, 2014	Dec. 31, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated	$ 3,669		$ 3,947
Asset-specific	297		330
Acquired Loans	32		38
Total allowance for loan and lease losses	3,998		4,315
Loans held for investment by impairment methodology:
Collectively evaluated	170,728		166,891
Asset-specific	1,781		1,758
Acquired Loans	26,019		28,550
Total loans held for investment	$ 198,528		$ 197,199	$ 191,512
Allowance as a percentage of period-end loans held for investment	2.01%		2.19%
Credit Card [Member]
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated	$ 2,635		$ 2,953
Asset-specific	223		261
Acquired Loans	0		0
Total allowance for loan and lease losses	2,858	$ 2,984	3,214	3,349	$ 3,494	$ 3,979
Loans held for investment by impairment methodology:
Collectively evaluated	78,253		80,462
Asset-specific	728		780
Acquired Loans	37		63
Total loans held for investment	$ 79,018		$ 81,305
Allowance as a percentage of period-end loans held for investment	3.62%		3.95%
Auto [Member]
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated	$ 625		$ 590
Asset-specific	17		16
Acquired Loans	0		0
Total allowance for loan and lease losses	642	608	606	537	528	486
Loans held for investment by impairment methodology:
Collectively evaluated	34,605		31,683
Asset-specific	185		169
Acquired Loans	2		5
Total loans held for investment	$ 34,792		$ 31,857
Allowance as a percentage of period-end loans held for investment	1.85%		1.90%
Home Loan [Member]
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated	$ 17		$ 27
Asset-specific	18		18
Acquired Loans	32		38
Total allowance for loan and lease losses	67	72	83	79	103	113
Loans held for investment by impairment methodology:
Collectively evaluated	6,526		6,704
Asset-specific	404		394
Acquired Loans	25,714		28,184
Total loans held for investment	$ 32,644		$ 35,282
Allowance as a percentage of period-end loans held for investment	0.21%		0.24%
Retail Banking [Member]
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated	$ 49		$ 53
Asset-specific	7		10
Acquired Loans	0		0
Total allowance for loan and lease losses	56	64	63	86	112	112
Loans held for investment by impairment methodology:
Collectively evaluated	3,509		3,501
Asset-specific	68		86
Acquired Loans	49		36
Total loans held for investment	$ 3,626		$ 3,623
Allowance as a percentage of period-end loans held for investment	1.54%		1.74%
Total Consumer Banking [Member]
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated	$ 691		$ 670
Asset-specific	42		44
Acquired Loans	32		38
Total allowance for loan and lease losses	765	744	752	702	743	711
Loans held for investment by impairment methodology:
Collectively evaluated	44,640		41,888
Asset-specific	657		649
Acquired Loans	25,765		28,225
Total loans held for investment	$ 71,062		$ 70,762
Allowance as a percentage of period-end loans held for investment	1.08%		1.06%
Commercial [Member]
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated	$ 336		$ 313
Asset-specific	32		25
Acquired Loans	0		0
Total allowance for loan and lease losses	368	362	338	338	342	433
Loans held for investment by impairment methodology:
Collectively evaluated	47,708		44,420
Asset-specific	396		329
Acquired Loans	217		262
Total loans held for investment	$ 48,321		$ 45,011
Allowance as a percentage of period-end loans held for investment	0.76%		0.75%
Other [Member]
Allowance for loan and lease losses by impairment methodology:
Collectively evaluated	$ 7		$ 11
Asset-specific	0		0
Acquired Loans	0		0
Total allowance for loan and lease losses	7	$ 8	11	$ 18	$ 27	$ 33
Loans held for investment by impairment methodology:
Collectively evaluated	127		121
Asset-specific	0		0
Acquired Loans	0		0
Total loans held for investment	$ 127		$ 121
Allowance as a percentage of period-end loans held for investment	4.89%		9.09%

Variable Interest Entities and Securitizations - Carrying Amount of Assets and Liabilities of Variable Interest Entities (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Consolidated	$ 38,062	$ 40,812
Carrying Amount of Liabilities, Consolidated	12,533	12,770
Carrying Amount of Assets, Unconsolidated	3,390	3,264
Carrying Amount of Liabilities, Unconsolidated	464	478
Maximum Exposure to Loss, Unconsolidated	4,045	3,767
Securitization-Related VIEs [Member]
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Consolidated	37,665	40,422
Carrying Amount of Liabilities, Consolidated	12,434	12,671
Carrying Amount of Assets, Unconsolidated	195	199
Carrying Amount of Liabilities, Unconsolidated	32	15
Maximum Exposure to Loss, Unconsolidated	850	702
Securitization-Related VIEs [Member] \| Credit Card Loan Securitizations [Member]
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Consolidated	37,665	40,422
Carrying Amount of Liabilities, Consolidated	12,434	12,671
Carrying Amount of Assets, Unconsolidated	0	0
Carrying Amount of Liabilities, Unconsolidated	0	0
Maximum Exposure to Loss, Unconsolidated	0	0
Securitization-Related VIEs [Member] \| Home Loan Securitizations [Member]
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Consolidated	0	0
Carrying Amount of Liabilities, Consolidated	0	0
Carrying Amount of Assets, Unconsolidated	195	199
Carrying Amount of Liabilities, Unconsolidated	32	15
Maximum Exposure to Loss, Unconsolidated	850	702
Other VIEs [Member]
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Consolidated	397	390
Carrying Amount of Liabilities, Consolidated	99	99
Carrying Amount of Assets, Unconsolidated	3,195	3,065
Carrying Amount of Liabilities, Unconsolidated	432	463
Maximum Exposure to Loss, Unconsolidated	3,195	3,065
Other VIEs [Member] \| Affordable Housing Entities [Member]
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Consolidated	0	0
Carrying Amount of Liabilities, Consolidated	0	0
Carrying Amount of Assets, Unconsolidated	3,109	2,969
Carrying Amount of Liabilities, Unconsolidated	432	463
Maximum Exposure to Loss, Unconsolidated	3,109	2,969
Other VIEs [Member] \| Entities that Provide Capital to Low-Income and Rural Communities [Member]
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Consolidated	390	389
Carrying Amount of Liabilities, Consolidated	99	98
Carrying Amount of Assets, Unconsolidated	1	1
Carrying Amount of Liabilities, Unconsolidated	0	0
Maximum Exposure to Loss, Unconsolidated	1	1
Other VIEs [Member] \| Other [Member]
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Consolidated	7	1
Carrying Amount of Liabilities, Consolidated	0	1
Carrying Amount of Assets, Unconsolidated	85	95
Carrying Amount of Liabilities, Unconsolidated	0	0
Maximum Exposure to Loss, Unconsolidated	$ 85	$ 95

Variable Interest Entities and Securitizations - External Debt and Receivable Balances of Securitization Programs (Detail) - USD ($) $ in Millions	6 Months Ended	12 Months Ended
	Jun. 30, 2014	Dec. 31, 2013
Credit Card [Member]
Variable Interest Entity [Line Items]
Securities held by third-party investors	$ 10,010	$ 10,289
Receivables in the trust	37,304	39,548
Cash balance of spread or reserve accounts	$ 0	$ 3
Retained interests	Yes	Yes
Servicing retained	Yes	Yes
Amortization event	No	No
Option Arm [Member]
Variable Interest Entity [Line Items]
Securities held by third-party investors	$ 2,189	$ 2,320
Receivables in the trust	2,264	2,399
Cash balance of spread or reserve accounts	$ 8	$ 8
Retained interests	Yes	Yes
Servicing retained	Yes	Yes
Amortization event	No	No
GreenPoint HELOCs [Member]
Variable Interest Entity [Line Items]
Securities held by third-party investors	$ 108	$ 122
Receivables in the trust	105	$ 116
Cash balance of spread or reserve accounts	$ 0
Retained interests	Yes	Yes
Servicing retained	No	Yes
Amortization event	No	No
GreenPoint Manufactured Housing [Member]
Variable Interest Entity [Line Items]
Securities held by third-party investors	$ 939	$ 994
Receivables in the trust	945	1,000
Cash balance of spread or reserve accounts	$ 145	$ 144
Retained interests	Yes	Yes
Servicing retained	No	No
Amortization event	No	No

Variable Interest Entities and Securitizations - Additional Information (Detail) - USD ($) $ in Millions	6 Months Ended
	Jun. 30, 2014	Dec. 31, 2013
Variable Interest Entity [Line Items]
Securities held by third-party investors	$ 2.2	$ 2,300.0
Description of monthly payment	A significant increase in 1 month LIBOR (the reference index) could cause significant negative amortization, resulting in significant funding obligation,
Funded HELOCs advances	$ 29.0	29.0
Unfunded commitment on residual interests on trusts	7.0	7.0
Residual interest on manufactured housing securitization transactions	945.0	1,000.0
Clean-up calls exposure on manufactured housing securitization transactions	420.0
Carrying Amount of Assets, Unconsolidated	3,390.0	3,264.0
Balance of affordable housing entities assets and liabilities unconsolidated	9,800.0	9,800.0
VIEs consolidated assets	38,062.0	40,812.0
Carrying amount of other VIE assets and liabilities	180.0	204.0
Other VIEs [Member]
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Unconsolidated	3,195.0	3,065.0
VIEs consolidated assets	397.0	390.0
Other VIEs [Member] \| Entities that Provide Capital to Low-Income and Rural Communities [Member]
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Unconsolidated	1.0	1.0
VIEs consolidated assets	390.0	389.0
Other VIEs [Member] \| Other [Member]
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Unconsolidated	85.0	95.0
VIEs consolidated assets	7.0	1.0
Carrying amount of assets, unconsolidated	83.0	93.0
Other VIEs [Member] \| Other [Member] \| Royalty Interest in Oil and Gas Properties [Member]
Variable Interest Entity [Line Items]
Variable interests entity maximum exposure to loss	83.0
Other VIEs [Member] \| Affordable Housing Entities [Member]
Variable Interest Entity [Line Items]
Carrying Amount of Assets, Unconsolidated	3,109.0	2,969.0
Variable interests entity maximum exposure to loss	3,100.0
VIEs consolidated assets	$ 0.0	$ 0.0

Goodwill and Other Intangible Assets - Components of Goodwill and Other Intangible Assets (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Finite-Lived Intangible Assets [Line Items]
Goodwill, Gross Carrying Value	$ 13,977	$ 13,978
Goodwill, Net Carrying Value	13,977	13,978
Amortized intangible assets, Gross Carrying Value	4,203	4,212
Amortized intangible assets, Accumulated Amortization	(2,633)	(2,363)
Amortized intangible assets, Net Carrying Value	1,570	1,849
Total goodwill and other intangible assets, Gross Carrying Value	18,180	18,190
Total goodwill and other intangible assets, Net Carrying Value	15,547	15,827
MSRs, Gross Carrying Value	199	208
MSRs, Accumulated Amortization	(13)	(3)
MSRs, Net Carrying Value	186	205
Consumer MSRs [Member]
Finite-Lived Intangible Assets [Line Items]
MSRs, Gross Carrying Value	57	73
MSRs, Net Carrying Value	57	73
Commercial MSRs [Member]
Finite-Lived Intangible Assets [Line Items]
MSRs, Gross Carrying Value	142	135
MSRs, Accumulated Amortization	(13)	(3)
MSRs, Net Carrying Value	129	132
Purchased Credit Card Relationship Intangibles ("PCCR") [Member]
Finite-Lived Intangible Assets [Line Items]
Amortized intangible assets, Gross Carrying Value	2,125	2,125
Amortized intangible assets, Accumulated Amortization	(976)	(784)
Amortized intangible assets, Net Carrying Value	1,149	1,341
Core Deposit Intangibles [Member]
Finite-Lived Intangible Assets [Line Items]
Amortized intangible assets, Gross Carrying Value	1,771	1,771
Amortized intangible assets, Accumulated Amortization	(1,509)	(1,440)
Amortized intangible assets, Net Carrying Value	262	331
Other [Member]
Finite-Lived Intangible Assets [Line Items]
Amortized intangible assets, Gross Carrying Value	307	316
Amortized intangible assets, Accumulated Amortization	(148)	(139)
Amortized intangible assets, Net Carrying Value	$ 159	$ 177

Goodwill and Other Intangible Assets - Components of Goodwill and Other Intangible Assets (Parenthetical) (Detail)	Jun. 30, 2014 USD ($) Mortgage_Servicing_Rights	Dec. 31, 2013 USD ($) Mortgage_Servicing_Rights
Goodwill And Intangible Assets Disclosure [Abstract]
Indefinite lived assets	$ 4,000,000	$ 4,000,000
MSRs impaired \| Mortgage_Servicing_Rights	0	0
Valuation allowance recorded	$ 0	$ 0

Goodwill and Other Intangible Assets - Additional Information (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Goodwill And Intangible Assets Disclosure [Abstract]
Amortization expense for amortized intangible assets	$ 136	$ 167	$ 279	$ 344

Goodwill and Other Intangible Assets - Goodwill Attributable to Each Business Segments (Detail) $ in Millions	6 Months Ended
	Jun. 30, 2014 USD ($)
Goodwill [Line Items]
Goodwill, Beginning Balance	$ 13,978
Acquisitions	0
Other adjustments	(1)
Goodwill, Ending Balance	13,977
Credit Card [Member]
Goodwill [Line Items]
Goodwill, Beginning Balance	5,005
Acquisitions	0
Other adjustments	4
Goodwill, Ending Balance	5,009
Consumer Banking [Member]
Goodwill [Line Items]
Goodwill, Beginning Balance	4,585
Acquisitions	0
Other adjustments	(1)
Goodwill, Ending Balance	4,584
Commercial Banking [Member]
Goodwill [Line Items]
Goodwill, Beginning Balance	4,388
Acquisitions	0
Other adjustments	(4)
Goodwill, Ending Balance	$ 4,384

Deposits and Borrowings - Additional Information (Detail) - USD ($) $ in Millions	6 Months Ended
	Jun. 30, 2014	Dec. 31, 2013
Deposits And Borrowings [Line Items]
Outstanding borrowing due to securitization investors	$ 10,000	$ 10,300
Issuance of securitized debt obligations	2,500
Debt maturities from credit card securitization trusts	2,800
Senior and subordinated notes outstanding	16,628	13,134
Fair value hedging losses	121	8
Investment in FHLB stock	1,700	1,900
Advances from Federal Home Loan Banks	10,400	$ 16,300
Senior Notes [Member]
Deposits And Borrowings [Line Items]
Senior and subordinated notes outstanding	1,400
Proceeds from issuance of senior unsecured debt	4,800
Floating-Rate [Member]
Deposits And Borrowings [Line Items]
Senior notes debt due	250
Fixed-Debt Rate Due [Member]
Deposits And Borrowings [Line Items]
Senior notes debt due	$ 4,500

Deposits and Borrowings - Schedule of Deposits, Short-Term Borrowings and Long-Term Debt (Detail) - USD ($) $ in Millions	6 Months Ended
	Jun. 30, 2014	Dec. 31, 2013	Jun. 30, 2013
Deposits:
Non-interest bearing deposits	$ 24,920	$ 22,643
Interest-bearing deposits	180,970	181,880
Total deposits	205,890	204,523	$ 209,865
Short-term borrowings:
Federal funds purchased and securities loaned or sold under agreements to repurchase	2,030	915
FHLB advances	8,450	15,300
Total short-term borrowings	10,480	16,215
Long-term debt:
Securitized debt obligations	10,000	10,300
Senior and subordinated notes:
Total senior and subordinated notes	16,628	13,134
Other long-term borrowings:
FHLB advances	8,450	15,300
Total long-term debt	28,634	24,439
Total short-term borrowings and long-term debt	39,114	40,654
Securitized Debt Obligations [Member]
Long-term debt:
Securitized debt obligations	$ 10,010	10,289
Other long-term borrowings:
Maturity Date, Start date	Jan. 01, 2014
Maturity Date, End date	Jan. 01, 2025
Interest Rate, Minimum	0.19%
Interest Rate, Maximum	5.75%
Weighted Average Interest Rate	1.42%
Fixed Unsecured Senior Debt [Member]
Senior and subordinated notes:
Unsecured debt	$ 12,883	9,612
Other long-term borrowings:
Maturity Date, Start date	Jan. 01, 2014
Maturity Date, End date	Jan. 01, 2024
Interest Rate, Minimum	1.00%
Interest Rate, Maximum	6.75%
Weighted Average Interest Rate	2.82%
Floating Unsecured Senior Debt [Member]
Senior and subordinated notes:
Unsecured debt	$ 1,130	852
Other long-term borrowings:
Maturity Date, Start date	Jan. 01, 2014
Maturity Date, End date	Jan. 01, 2017
Interest Rate, Minimum	0.68%
Interest Rate, Maximum	1.38%
Weighted Average Interest Rate	0.90%
Total Unsecured Senior Debt [Member]
Senior and subordinated notes:
Total unsecured senior debt	$ 14,013	10,464
Other long-term borrowings:
Weighted Average Interest Rate	2.66%
Fixed Unsecured Subordinated Debt [Member]
Senior and subordinated notes:
Unsecured debt	$ 2,615	2,670
Other long-term borrowings:
Maturity Date, Start date	Jan. 01, 2016
Maturity Date, End date	Jan. 01, 2023
Interest Rate, Minimum	3.38%
Interest Rate, Maximum	8.80%
Weighted Average Interest Rate	4.97%
FHLB Advances [Member]
Short-term borrowings:
FHLB advances	$ 1,996	1,016
Other long-term borrowings:
FHLB advances	$ 1,996	1,016
Maturity Date, Start date	Jan. 01, 2014
Maturity Date, End date	Jan. 01, 2023
Interest Rate, Minimum	0.26%
Interest Rate, Maximum	6.88%
Weighted Average Interest Rate	0.44%
Total Senior and Subordinated Notes [Member]
Senior and subordinated notes:
Total senior and subordinated notes	$ 16,628	$ 13,134

Deposits and Borrowings - Schedule of Components of Interest Expense on Short-Term Borrowings and Long-Term Debt (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Short-term borrowings:
Federal funds purchased and securities loaned or sold under agreements to repurchase	$ 1	$ 1	$ 1	$ 1
FHLB advances	3	5	9	16
Total short-term borrowings	4	6	10	17
Long-term debt:
Securitized debt obligations	39	45	77	101
Senior and subordinated notes	78	82	155	164
Other long-term borrowings	4	6	10	12
Total long-term debt	121	133	242	277
Total interest expense	$ 125	$ 139	$ 252	$ 294

Derivative Instruments and Hedging Activities - Additional Information (Detail) - USD ($) $ in Millions	6 Months Ended
	Jun. 30, 2014	Dec. 31, 2013
Derivatives, Fair Value [Line Items]
Independent margin	$ 57	$ 58
Fair value, derivative liabilities	488	710
Cash collateral from derivatives counterparties	399	397
Securities received from derivatives counterparties, ability to re-pledge	11	53
Cumulative counterparty credit risk valuation adjustment	5	7
Cumulative credit risk valuation adjustment related to our credit quality	1	6
Gain (net after-tax) recorded in AOCI related to derivatives designated as cash flow hedges expected to be reclassified to earnings over the next 12 months	$ 108
Maximum length of time over which forecasted transactions were hedged, years	5 years
Derivatives [Member]
Derivatives, Fair Value [Line Items]
Collateral posted for derivative instruments	$ 203	371
Fair value, derivative liabilities		1
Cash Flow Hedges [Member]
Derivatives, Fair Value [Line Items]
Higher remaining maturity range	2019
Maximum [Member]
Derivatives, Fair Value [Line Items]
Contingent collateral required upon credit rating falling below investment grade	$ 1	$ 1
Maximum [Member] \| Derivatives [Member]
Derivatives, Fair Value [Line Items]
Fair value, derivative liabilities	$ 1

Derivative Instruments and Hedging Activities - Notional and Fair Values of Derivative Instruments (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Derivative [Line Items]
Notional or Contractual Amount	$ 73,203	$ 63,424
Derivative Assets	748	959
Derivative Liabilities	488	710
Derivatives Designated as Accounting Hedges [Member]
Derivative [Line Items]
Notional or Contractual Amount	41,900	33,326
Derivative Assets	320	338
Derivative Liabilities	265	425
Derivatives Designated as Accounting Hedges [Member] \| Interest Rate Contracts [Member]
Derivative [Line Items]
Notional or Contractual Amount	36,796	28,520
Derivative Assets	320	289
Derivative Liabilities	118	372
Derivatives Designated as Accounting Hedges [Member] \| Interest Rate Contracts [Member] \| Fair Value Hedges [Member]
Derivative [Line Items]
Notional or Contractual Amount	19,871	15,695
Derivative Assets	271	289
Derivative Liabilities	69	223
Derivatives Designated as Accounting Hedges [Member] \| Interest Rate Contracts [Member] \| Cash Flow Hedges [Member]
Derivative [Line Items]
Notional or Contractual Amount	16,925	12,825
Derivative Assets	49	0
Derivative Liabilities	49	149
Derivatives Designated as Accounting Hedges [Member] \| Foreign Exchange Contracts [Member] \| Cash Flow Hedges [Member]
Derivative [Line Items]
Notional or Contractual Amount	5,104	4,806
Derivative Assets	0	49
Derivative Liabilities	147	53
Derivatives Not Designated as Accounting Hedges [Member]
Derivative [Line Items]
Notional or Contractual Amount	31,303	30,098
Derivative Assets	428	621
Derivative Liabilities	223	285
Derivatives Not Designated as Accounting Hedges [Member] \| Interest Rate Contracts [Member]
Derivative [Line Items]
Notional or Contractual Amount	30,569	27,582
Derivative Assets	406	434
Derivative Liabilities	211	233
Derivatives Not Designated as Accounting Hedges [Member] \| Interest Rate Contracts [Member] \| MSRs [Member]
Derivative [Line Items]
Notional or Contractual Amount	733	353
Derivative Assets	5	0
Derivative Liabilities	1	7
Derivatives Not Designated as Accounting Hedges [Member] \| Interest Rate Contracts [Member] \| Customer Accommodation [Member]
Derivative [Line Items]
Notional or Contractual Amount	26,869	25,365
Derivative Assets	369	405
Derivative Liabilities	190	209
Derivatives Not Designated as Accounting Hedges [Member] \| Interest Rate Contracts [Member] \| Other Interest Rate Exposures [Member]
Derivative [Line Items]
Notional or Contractual Amount	2,967	1,864
Derivative Assets	32	29
Derivative Liabilities	20	17
Derivatives Not Designated as Accounting Hedges [Member] \| Foreign Exchange Contracts [Member]
Derivative [Line Items]
Notional or Contractual Amount	212	1,422
Derivative Assets	22	184
Derivative Liabilities	0	37
Derivatives Not Designated as Accounting Hedges [Member] \| Other Contracts [Member]
Derivative [Line Items]
Notional or Contractual Amount	522	1,094
Derivative Assets	0	3
Derivative Liabilities	$ 12	$ 15

Derivative Instruments and Hedging Activities - Summary of Derivative Transactions and Repurchase Agreements Subject to Legally Enforceable Master Netting Agreements (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Derivatives, Fair Value [Line Items]
Gross Amounts	$ 748	$ 959
Offsetting Amounts	0	0
Net Amounts as Recognized	748	959
Offsetting Amounts Not Netted, Financial Instruments	(222)	(262)
Offsetting Amounts Not Netted, Collateral Received	(410)	(450)
Net Exposure	116	247
Gross Amounts	488	710
Derivatives [Member]
Derivatives, Fair Value [Line Items]
Gross Amounts	488	710
Offsetting Amounts	0	0
Net Amounts as Recognized	488	710
Offsetting Amounts Not Netted, Financial Instruments	(222)	(262)
Offsetting Amounts Not Netted, Collateral Received	(203)	(371)
Net Exposure	63	77
Repurchase Agreements [Member]
Derivatives, Fair Value [Line Items]
Gross Amounts	882	907
Offsetting Amounts	0	0
Net Amounts as Recognized	882	907
Offsetting Amounts Not Netted, Financial Instruments	0	0
Offsetting Amounts Not Netted, Collateral Received	(882)	(907)
Net Exposure	$ 0	$ 0

Derivative Instruments and Hedging Activities - Net Gains (Losses) Recognized in Earnings Related to Derivatives in Fair Value Hedging Relationships and Free-Standing Derivatives (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	$ 13	$ 2	$ 26	$ (3)
Net derivative gains (losses) recognized in earnings	26	(15)	47	(25)
Derivatives Designated as Accounting Hedges [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) recognized in earnings on derivatives	105	(317)	136	(412)
Gains (losses) recognized in earnings on hedged items	(92)	300	(115)	390
Net fair value hedge ineffectiveness gains (losses)	13	(17)	21	(22)
Net derivative gains (losses) recognized in earnings	24	9	46	16
Derivatives Not Designated as Accounting Hedges [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	13	0	24	8
Derivatives Not Designated as Accounting Hedges [Member] \| MSRs [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	6	(8)	13	(8)
Derivatives Not Designated as Accounting Hedges [Member] \| Customer Accommodation [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	4	16	8	25
Derivatives Not Designated as Accounting Hedges [Member] \| Other Interest Rate Exposures [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	3	(8)	3	(9)
Derivatives Not Designated as Accounting Hedges [Member] \| Foreign Exchange Contracts [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	0	(2)	1	(4)
Derivatives Not Designated as Accounting Hedges [Member] \| Other Contracts [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gains (losses) on derivatives not designated as accounting hedges	$ 0	$ 4	$ 1	$ (7)

Derivative Instruments and Hedging Activities - Net Gains (Losses) Related to Derivatives Designated as Cash Flow Hedges and Net Investment Hedges (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Cash flow hedges:
Interest rate contracts	$ 101	$ (146)	$ 146	$ (147)
Foreign exchange contracts	(6)	(5)	(11)	(10)
Net derivative gains (losses) recognized in AOCI	95	(151)	135	(157)
Gains (losses) reclassified from AOCI into earnings:
Interest rate contracts	30	14	56	26
Foreign exchange contracts	(6)	(4)	(11)	(9)
Total	24	10	45	17
Gains (losses) recognized in earnings due to ineffectiveness:
Interest rate contracts	0	(1)	1	(1)
Net derivative gains (losses) recognized in earnings	26	(15)	47	(25)
Derivatives Designated as Accounting Hedges [Member]
Gains (losses) recognized in earnings due to ineffectiveness:
Net derivative gains (losses) recognized in earnings	$ 24	$ 9	$ 46	$ 16

Accumulated Other Comprehensive Income - Additional Information (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Equity [Abstract]
Deferred tax, AOCI	$ 280	$ 544

Accumulated Other Comprehensive Income - Change in AOCI Gain (Loss) by Component (Net of Tax) (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Accumulated Other Comprehensive Income (Loss) [Line Items]
AOCI beginning balance	$ (710)	$ 473	$ (872)	$ 739
Other comprehensive income (loss) before reclassifications	346	(1,253)	525	(1,513)
Net realized (gains) losses reclassified from AOCI into earnings	(7)	(12)	(24)	(18)
Other comprehensive income (loss), net of tax	339	(1,265)	501	(1,531)
AOCI ending balance	(371)	(792)	(371)	(792)
Accumulated Net Unrealized Investment Gain (Loss) [Member] \| Securities Available for Sale [Member]
Accumulated Other Comprehensive Income (Loss) [Line Items]
AOCI beginning balance	250	573	106	703
Other comprehensive income (loss) before reclassifications	169	(1,089)	321	(1,218)
Net realized (gains) losses reclassified from AOCI into earnings	0	(1)	(8)	(2)
Other comprehensive income (loss), net of tax	169	(1,090)	313	(1,220)
AOCI ending balance	419	(517)	419	(517)
Accumulated Net Unrealized Investment Gain (Loss) [Member] \| Securities Held to Maturity [Member]
Accumulated Other Comprehensive Income (Loss) [Line Items]
AOCI beginning balance	(884)	0	(897)	0
Other comprehensive income (loss) before reclassifications	0	0	0	0
Net realized (gains) losses reclassified from AOCI into earnings	21	0	34	0
Other comprehensive income (loss), net of tax	21	0	34	0
AOCI ending balance	(863)	0	(863)	0
Cash Flow Hedges [Member]
Accumulated Other Comprehensive Income (Loss) [Line Items]
AOCI beginning balance	(91)	32	(110)	45
Other comprehensive income (loss) before reclassifications	95	(151)	135	(157)
Net realized (gains) losses reclassified from AOCI into earnings	(24)	(10)	(45)	(17)
Other comprehensive income (loss), net of tax	71	(161)	90	(174)
AOCI ending balance	(20)	(129)	(20)	(129)
Foreign Currency Translation Adjustments [Member]
Accumulated Other Comprehensive Income (Loss) [Line Items]
AOCI beginning balance	27	(93)	40	32
Other comprehensive income (loss) before reclassifications	79	(18)	66	(143)
Net realized (gains) losses reclassified from AOCI into earnings	0	0	0	0
Other comprehensive income (loss), net of tax	79	(18)	66	(143)
AOCI ending balance	106	(111)	106	(111)
Other [Member]
Accumulated Other Comprehensive Income (Loss) [Line Items]
AOCI beginning balance	(12)	(39)	(11)	(41)
Other comprehensive income (loss) before reclassifications	3	5	3	5
Net realized (gains) losses reclassified from AOCI into earnings	(4)	(1)	(5)	1
Other comprehensive income (loss), net of tax	(1)	4	(2)	6
AOCI ending balance	$ (13)	$ (35)	$ (13)	$ (35)

Accumulated Other Comprehensive Income - Change in AOCI Gain (Loss) by Component (Net of Tax) (Parenthetical) (Detail) $ in Billions	3 Months Ended
	Sep. 30, 2013 USD ($)
Equity [Abstract]
Held to maturity securities fair value	$ 18.3
Net pre-tax unrealized losses	$ 1.5

Accumulated Other Comprehensive Income - Reclassifications from AOCI (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Total reclassifications	$ 7	$ 12	$ 24	$ 18
Accumulated Net Unrealized Investment Gain (Loss) [Member] \| Securities Available for Sale [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Securities available for sale, before tax	(1)	1	12	3
Income tax provision (benefit)	(1)	0	4	1
Securities available for sale, net of tax	0	1	8	2
Total reclassifications	0	1	8	2
Accumulated Net Unrealized Investment Gain (Loss) [Member] \| Securities Held to Maturity [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Securities held to maturity, before tax	(33)	0	(61)	0
Income tax provision (benefit)	(12)	0	(27)	0
Securities held to maturity, net of tax	(21)	0	(34)	0
Total reclassifications	(21)	0	(34)	0
Cash Flow Hedges [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cash flow hedges	38	16	72	28
Income tax provision (benefit)	14	6	27	11
Derivatives reclassification into AOCI, Net of Tax	24	10	45	17
Total reclassifications	24	10	45	17
Cash Flow Hedges [Member] \| Interest Rate Contracts [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cash flow hedges	48	22	90	42
Cash Flow Hedges [Member] \| Foreign Exchange Contracts [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Cash flow hedges	(10)	(6)	(18)	(14)
Accumulated Defined Benefit Plans Adjustment [Member]
Reclassification Adjustment out of Accumulated Other Comprehensive Income [Line Items]
Other, before tax	7	2	8	(1)
Income tax provision (benefit)	3	1	3	0
Other, Net of tax	$ 4	$ 1	$ 5	$ (1)

Accumulated Other Comprehensive Income - Components of Other Comprehensive Income Loss and Related Tax Impact (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Equity [Abstract]
Net unrealized gains (losses) on securities available for sale, Before Tax	$ 269	$ (1,747)	$ 498	$ (1,956)
Net unrealized gains (losses) on securities transferred to held to maturity, Before Tax	33	0	61	0
Net unrealized gains (losses) on cash flow hedges, Before Tax	114	(258)	144	(279)
Foreign currency translation adjustments, Before Tax	79	(18)	66	(143)
Other, Before Tax	(3)	3	(4)	7
Other comprehensive income (loss), Before Tax	492	(2,020)	765	(2,371)
Net unrealized gains (losses) on securities available for sale, Tax Provision (Benefit)	100	(657)	185	(736)
Net unrealized gains (losses) on securities transferred to held to maturity, Tax Provision (Benefit)	12	0	27	0
Net unrealized gains (losses) on cash flow hedges, Tax Provision (Benefit)	43	(97)	54	(105)
Foreign currency translation adjustments, Tax Provision (Benefit)	0	0	0	0
Other, Tax Provision (Benefit)	(2)	(1)	(2)	1
Other comprehensive income (loss), Tax Provision (Benefit)	153	(755)	264	(840)
Net unrealized gains (losses) on securities available for sale, After Tax	169	(1,090)	313	(1,220)
Net unrealized gains (losses) on securities transferred to held to maturity, After Tax	21	0	34	0
Net unrealized gains (losses) on cash flow hedges, After Tax	71	(161)	90	(174)
Foreign currency translation adjustments, After Tax	79	(18)	66	(143)
Other, After Tax	(1)	4	(2)	6
Other comprehensive income (loss), net of tax	$ 339	$ (1,265)	$ 501	$ (1,531)

Earnings Per Common Share - Schedule of Computation of Basic and Diluted Earnings Per Common Share (Detail) - USD ($) $ / shares in Units, shares in Millions, $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Basic earnings
Income from continuing operations, net of tax	$ 1,204	$ 1,227	$ 2,328	$ 2,361
Income (loss) from discontinued operations, net of tax	(10)	(119)	20	(197)
Net income	1,194	1,108	2,348	2,164
Dividends and undistributed earnings allocated to participating securities	(4)	(4)	(9)	(9)
Preferred stock dividends	(13)	(13)	(26)	(26)
Net income available to common stockholders	$ 1,177	$ 1,091	$ 2,313	$ 2,129
Net income from continuing operations per share	$ 2.09	$ 2.08	$ 4.03	$ 4.00
Income (loss) from discontinued operations per share	(0.02)	(0.20)	0.03	(0.34)
Net income per share	$ 2.07	$ 1.88	$ 4.06	$ 3.66
Total weighted-average basic shares outstanding	567.5	581.5	569.2	581.0
Diluted earnings
Net income available to common stockholders	$ 1,177	$ 1,091	$ 2,313	$ 2,129
Net income from continuing operations per share	$ 2.06	$ 2.05	$ 3.97	$ 3.96
Income (loss) from discontinued operations per share	(0.02)	(0.20)	0.03	(0.34)
Net income per share	$ 2.04	$ 1.85	$ 4.00	$ 3.62
Effect of dilutive securities:
Stock options	2.7	2.1	2.6	2.0
Other contingently issuable shares	1.6	1.6	1.5	1.5
Warrants	5.8	3.6	5.6	3.4
Total effect of dilutive securities	10.1	7.3	9.7	6.9
Total weighted-average diluted shares outstanding	577.6	588.8	578.9	587.9

Earnings Per Common Share - Schedule of Computation of Basic and Diluted Earnings Per Common Share (Parenthetical) (Detail) - $ / shares shares in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive options excluded from the computation of diluted earnings per share (in shares)	3	5	4	6
Minimum [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive options excluded from the computation of diluted earnings per share ,exercise price	$ 70.96	$ 56.32	$ 70.96	$ 56.28
Maximum [Member]
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Anti-dilutive options excluded from the computation of diluted earnings per share ,exercise price	$ 88.81	$ 88.81	$ 88.81	$ 88.81

Fair Value of Financial Instruments - Schedule of Assets and Liabilities Measured at Fair Value on Recurring Basis (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Securities available for sale:
Securities available for sale	$ 41,113	$ 41,800
Other assets:
Derivative assets	748	959
Retained interests in securitizations	195	199
Total assets	42,113	43,031
Other liabilities:
Derivative liabilities	488	710
Total liabilities	488	710
Consumer Banking [Member]
Other assets:
Consumer MSRs	57	73
U.S. Treasury Debt Obligations [Member]
Securities available for sale:
Securities available for sale	1,223	833
U.S. Agency Debt Obligations [Member]
Securities available for sale:
Securities available for sale	1	1
Corporate Debt Securities Guaranteed by U.S. Government Agencies [Member]
Securities available for sale:
Securities available for sale	1,092	1,234
RMBS [Member]
Securities available for sale:
Securities available for sale	25,527	25,079
CMBS [Member]
Securities available for sale:
Securities available for sale	5,820	6,006
Other ABS [Member]
Securities available for sale:
Securities available for sale	6,022	7,136
Other Securities [Member]
Securities available for sale:
Securities available for sale	1,428	1,511
Level 1 [Member]
Securities available for sale:
Securities available for sale	1,342	960
Other assets:
Derivative assets	4	3
Retained interests in securitizations	0	0
Total assets	1,346	963
Other liabilities:
Derivative liabilities	4	4
Total liabilities	4	4
Level 1 [Member] \| Consumer Banking [Member]
Other assets:
Consumer MSRs	0	0
Level 1 [Member] \| U.S. Treasury Debt Obligations [Member]
Securities available for sale:
Securities available for sale	1,223	833
Level 1 [Member] \| U.S. Agency Debt Obligations [Member]
Securities available for sale:
Securities available for sale	0	0
Level 1 [Member] \| Corporate Debt Securities Guaranteed by U.S. Government Agencies [Member]
Securities available for sale:
Securities available for sale	0	0
Level 1 [Member] \| RMBS [Member]
Securities available for sale:
Securities available for sale	0	0
Level 1 [Member] \| CMBS [Member]
Securities available for sale:
Securities available for sale	0	0
Level 1 [Member] \| Other ABS [Member]
Securities available for sale:
Securities available for sale	0	0
Level 1 [Member] \| Other Securities [Member]
Securities available for sale:
Securities available for sale	119	127
Level 2 [Member]
Securities available for sale:
Securities available for sale	37,552	37,510
Other assets:
Derivative assets	694	906
Retained interests in securitizations	0	0
Total assets	38,246	38,420
Other liabilities:
Derivative liabilities	447	668
Total liabilities	447	668
Level 2 [Member] \| Consumer Banking [Member]
Other assets:
Consumer MSRs	0	4
Level 2 [Member] \| U.S. Treasury Debt Obligations [Member]
Securities available for sale:
Securities available for sale	0	0
Level 2 [Member] \| U.S. Agency Debt Obligations [Member]
Securities available for sale:
Securities available for sale	1	1
Level 2 [Member] \| Corporate Debt Securities Guaranteed by U.S. Government Agencies [Member]
Securities available for sale:
Securities available for sale	353	307
Level 2 [Member] \| RMBS [Member]
Securities available for sale:
Securities available for sale	24,691	23,775
Level 2 [Member] \| CMBS [Member]
Securities available for sale:
Securities available for sale	5,371	5,267
Level 2 [Member] \| Other ABS [Member]
Securities available for sale:
Securities available for sale	5,847	6,793
Level 2 [Member] \| Other Securities [Member]
Securities available for sale:
Securities available for sale	1,289	1,367
Level 3 [Member]
Securities available for sale:
Securities available for sale	2,219	3,330
Other assets:
Derivative assets	50	50
Retained interests in securitizations	195	199
Total assets	2,521	3,648
Other liabilities:
Derivative liabilities	37	38
Total liabilities	37	38
Level 3 [Member] \| Consumer Banking [Member]
Other assets:
Consumer MSRs	57	69
Level 3 [Member] \| U.S. Treasury Debt Obligations [Member]
Securities available for sale:
Securities available for sale	0	0
Level 3 [Member] \| U.S. Agency Debt Obligations [Member]
Securities available for sale:
Securities available for sale	0	0
Level 3 [Member] \| Corporate Debt Securities Guaranteed by U.S. Government Agencies [Member]
Securities available for sale:
Securities available for sale	739	927
Level 3 [Member] \| RMBS [Member]
Securities available for sale:
Securities available for sale	836	1,304
Level 3 [Member] \| CMBS [Member]
Securities available for sale:
Securities available for sale	449	739
Level 3 [Member] \| Other ABS [Member]
Securities available for sale:
Securities available for sale	175	343
Level 3 [Member] \| Other Securities [Member]
Securities available for sale:
Securities available for sale	$ 20	$ 17

Fair Value of Financial Instruments - Schedule of Assets and Liabilities Measured at Fair Value on Recurring Basis (Parenthetical) (Detail) - USD ($) $ in Millions	6 Months Ended	12 Months Ended
	Jun. 30, 2014	Dec. 31, 2013
Fair Value Disclosures [Abstract]
Cumulative credit risk valuation adjustment related to derivative positions	$ 4	$ 1

Fair Value of Financial Instruments - Schedule of Level 3 Inputs Reconciliation for Assets and Liabilities (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Corporate Debt Securities Guaranteed by U.S. Government Agencies [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Beginning balance	$ 752	$ 768	$ 927	$ 650
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	0	0	0	0
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	5	(36)	15	(35)
Purchases	0	123	0	211
Sales	0	0	(112)	0
Issuances	0	0	0	0
Settlements	(18)	(18)	(39)	(28)
Transfers Into Level 3	0	39	64	78
Transfers Out of Level 3	0	(44)	(116)	(44)
Ending balance	739	832	739	832
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	0	0	0	0
RMBS [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Beginning balance	1,727	1,490	1,304	1,335
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	17	(1)	37	(10)
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	8	8	36	84
Purchases	94	94	980	192
Sales	0	0	0	0
Issuances	0	0	0	0
Settlements	(98)	(89)	(132)	(145)
Transfers Into Level 3	63	260	120	529
Transfers Out of Level 3	(975)	(227)	(1,509)	(450)
Ending balance	836	1,535	836	1,535
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	17	(1)	37	(10)
CMBS [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Beginning balance	495	704	739	587
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	0	0	0	0
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	3	(40)	5	(47)
Purchases	0	166	34	547
Sales	0	(10)	0	(10)
Issuances	0	0	0	0
Settlements	(19)	(8)	(30)	(27)
Transfers Into Level 3	28	71	66	120
Transfers Out of Level 3	(58)	(422)	(365)	(709)
Ending balance	449	461	449	461
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	0	0	0	0
Other ABS [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Beginning balance	226	71	343	102
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	1	0	3	(1)
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	8	(3)	10	6
Purchases	0	40	0	40
Sales	0	0	0	(41)
Issuances	0	0	0	0
Settlements	(1)	(1)	(2)	(2)
Transfers Into Level 3	0	8	43	14
Transfers Out of Level 3	(59)	(6)	(222)	(9)
Ending balance	175	109	175	109
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	1	0	3	(1)
Other Securities [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Beginning balance	17	16	17	15
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	0	0	0	0
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	0	0	0	0
Purchases	0	0	0	0
Sales	0	0	0	0
Issuances	0	0	0	0
Settlements	0	0	0	0
Transfers Into Level 3	3	0	3	1
Transfers Out of Level 3	0	0	0	0
Ending balance	20	16	20	16
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	0	0	0	0
Securities Available for Sale [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Beginning balance	3,217	3,049	3,330	2,689
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	18	(1)	40	(11)
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	24	(71)	66	8
Purchases	94	423	1,014	990
Sales	0	(10)	(112)	(51)
Issuances	0	0	0	0
Settlements	(136)	(116)	(203)	(202)
Transfers Into Level 3	94	378	296	742
Transfers Out of Level 3	(1,092)	(699)	(2,212)	(1,212)
Ending balance	2,219	2,953	2,219	2,953
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	18	(1)	40	(11)
Consumer MSRs [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Beginning balance	61	58	69	55
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	(6)	28	(17)	30
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	0	0	0	0
Purchases	0	0	0	0
Sales	0	0	0	0
Issuances	3	3	7	5
Settlements	(1)	(2)	(2)	(3)
Transfers Into Level 3	0	0	0	0
Transfers Out of Level 3	0	(26)	0	(26)
Ending balance	57	61	57	61
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	(6)	28	(17)	30
Derivative Assets [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Beginning balance	48	83	50	90
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	3	(7)	3	(7)
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	0	0	0	0
Purchases	0	0	0	0
Sales	0	0	0	0
Issuances	5	3	7	4
Settlements	(3)	(6)	(6)	(12)
Transfers Into Level 3	0	0	0	0
Transfers Out of Level 3	(3)	(1)	(4)	(3)
Ending balance	50	72	50	72
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	3	(7)	3	(7)
Retained Interest in Securitizations [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Beginning balance	197	201	199	204
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	(2)	(3)	(4)	(6)
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	0	0	0	0
Purchases	0	0	0	0
Sales	0	0	0	0
Issuances	0	0	0	0
Settlements	0	0	0	0
Transfers Into Level 3	0	0	0	0
Transfers Out of Level 3	0	0	0	0
Ending balance	195	198	195	198
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	(2)	(3)	(4)	(6)
Derivative Liabilities [Member]
Fair Value, Assets Measured on Recurring Basis, Unobservable Input Reconciliation [Line Items]
Beginning balance	36	42	38	38
Total Gains or (Losses) (Realized/Unrealized), Included in Net Income	2	(4)	4	11
Total Gains or (Losses) (Realized/Unrealized), Included in OCI	0	0	0	0
Purchases	0	0	0	0
Sales	0	0	0	0
Issuances	3	9	4	10
Settlements	(3)	(5)	(8)	(16)
Transfers Into Level 3	0	0	0	0
Transfers Out of Level 3	(1)	0	(1)	(1)
Ending balance	37	42	37	42
Net Unrealized Gains (Losses) Included in Net Income Related to Assets and Liabilities Still Held	$ 2	$ (4)	$ 4	$ 11

Fair Value of Financial Instruments - Schedule of Assets and Liabilities Measured at Fair Value on Recurring Basis Quantitative Information about Level 3 Fair Value Measurements (Detail) $ in Millions	6 Months Ended	12 Months Ended
	Jun. 30, 2014 USD ($) $ / SecurityLoan	Dec. 31, 2013 USD ($) $ / SecurityLoan
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value, Assets	$ 42,113	$ 43,031
Retained Interest in Securitizations [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value, Assets	$ 195	$ 199
Retained Interest in Securitizations [Member] \| Minimum [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Life of receivables (months)	30 months	34 months
Constant prepayment rate	1.00%	2.00%
Discount rate	4.00%	5.00%
Default rate	2.00%	2.00%
Loss severity	18.00%	15.00%
Retained Interest in Securitizations [Member] \| Maximum [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Life of receivables (months)	89 months	101 months
Constant prepayment rate	9.00%	7.00%
Discount rate	14.00%	14.00%
Default rate	7.00%	7.00%
Loss severity	99.00%	89.00%
RMBS [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value, Assets	$ 836	$ 1,304
RMBS [Member] \| Minimum [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	1.00%	0.00%
Constant prepayment rate	0.00%	0.00%
Default rate	0.00%	0.00%
Loss severity	0.00%	0.00%
RMBS [Member] \| Maximum [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	24.00%	23.00%
Constant prepayment rate	20.00%	21.00%
Default rate	14.00%	18.00%
Loss severity	75.00%	95.00%
RMBS [Member] \| Weighted Average [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	5.00%	5.00%
Constant prepayment rate	3.00%	5.00%
Default rate	7.00%	8.00%
Loss severity	49.00%	49.00%
Consumer MSRs [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value, Assets	$ 57	$ 69
Consumer MSRs [Member] \| Minimum [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total prepayment rate	8.00%	9.00%
Servicing cost \| $ / SecurityLoan	60.40	81.39
Discount rate	9.00%	10.00%
Consumer MSRs [Member] \| Maximum [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total prepayment rate	28.00%	32.00%
Servicing cost \| $ / SecurityLoan	185.22	393.52
Discount rate	21.00%	17.00%
Consumer MSRs [Member] \| Weighted Average [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total prepayment rate	11.00%	14.00%
Servicing cost \| $ / SecurityLoan	76.16	89.32
Discount rate	13.00%	11.00%
Other ABS [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value, Assets	$ 175	$ 343
Other ABS [Member] \| Minimum [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	2.00%	1.00%
Constant prepayment rate	1.00%	1.00%
Default rate	3.00%	1.00%
Loss severity	42.00%	44.00%
Other ABS [Member] \| Maximum [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	7.00%	8.00%
Constant prepayment rate	3.00%	6.00%
Default rate	12.00%	19.00%
Loss severity	88.00%	80.00%
Other ABS [Member] \| Weighted Average [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	4.00%	3.00%
Constant prepayment rate	2.00%	2.00%
Default rate	10.00%	12.00%
Loss severity	71.00%	69.00%
U.S. Government Guaranteed Debt and Other Securities [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value, Assets	$ 759	$ 944
U.S. Government Guaranteed Debt and Other Securities [Member] \| Minimum [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	0.00%	0.00%
U.S. Government Guaranteed Debt and Other Securities [Member] \| Maximum [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	4.00%	3.00%
U.S. Government Guaranteed Debt and Other Securities [Member] \| Weighted Average [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	2.00%	2.00%
CMBS [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value, Assets	$ 449	$ 739
CMBS [Member] \| Minimum [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	0.00%	1.00%
Constant prepayment rate	0.00%	0.00%
CMBS [Member] \| Maximum [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	4.00%	4.00%
Constant prepayment rate	100.00%	20.00%
CMBS [Member] \| Weighted Average [Member] \| Discounted Cash Flows (3rd Party Pricing) [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Yield	2.00%	2.00%
Constant prepayment rate	9.00%	3.00%
Derivative Assets [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value, Assets	$ 50	$ 50
Derivative Assets [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Swap rates	3.00%
Derivative Assets [Member] \| Minimum [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Swap rates		3.00%
Derivative Assets [Member] \| Maximum [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Swap rates		4.00%
Derivative Assets [Member] \| Weighted Average [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Swap rates	3.00%	4.00%
Derivative Liabilities [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair Value, Liabilities	$ 37	$ 38
Derivative Liabilities [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Swap rates	3.00%
Derivative Liabilities [Member] \| Minimum [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Swap rates		3.00%
Derivative Liabilities [Member] \| Maximum [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Swap rates		4.00%
Derivative Liabilities [Member] \| Weighted Average [Member] \| Discounted Cash Flows [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Swap rates	3.00%	4.00%

Fair Value of Financial Instruments - Schedule of Assets Measured at Fair Value on Nonrecurring Basis (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Level 1 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for sale	$ 0	$ 0
Level 2 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for sale	715	219
Level 3 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for sale	0	0
Assets at Fair Value [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for investment	87	84
Loans held for sale	31	145
Other assets	48	64
Total	166	293
Assets at Fair Value [Member] \| Level 1 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for investment	0	0
Loans held for sale	0	0
Other assets	0	0
Total	0	0
Assets at Fair Value [Member] \| Level 2 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for investment	0	0
Loans held for sale	31	145
Other assets	0	0
Total	31	145
Assets at Fair Value [Member] \| Level 3 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Loans held for investment	87	84
Loans held for sale	0	0
Other assets	48	64
Total	$ 135	$ 148

Fair Value of Financial Instruments - Schedule of Assets Measured at Fair Value on Nonrecurring Basis (Parenthetical) (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Fair Value Disclosures [Abstract]
Foreclosed property	$ 36	$ 42
Long-lived assets held for sale	$ 12	$ 22

Fair Value of Financial Instruments - Additional Information (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Other assets	$ 14,970	$ 16,499
Minimum [Member] \| Loans Held for Investment [Member] \| Appraisal Value [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Non-recoverable rate	0.00%	0.00%
Maximum [Member] \| Loans Held for Investment [Member] \| Appraisal Value [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Non-recoverable rate	15.00%	42.00%
Weighted Average [Member] \| Loans Held for Investment [Member] \| Appraisal Value [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Non-recoverable rate	10.00%	13.00%
Level 3 [Member] \| Foreclosed Property [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Other assets	$ 117	$ 113
Level 3 [Member] \| Repossessed Assets [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Other assets	$ 158	$ 160

Fair Value of Financial Instruments - Schedule of Earnings Related to Assets Measured at Fair Value on Nonrecurring Basis (Detail) - USD ($) $ in Millions	6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013
Assets:
Loans held for investment	$ (23)	$ (17)
Loans held for sale	0	(15)
Other assets	(5)	(11)
Total	$ (28)	$ (43)

Fair Value of Financial Instruments - Schedule of Fair Value of Financial Instruments (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Financial assets:
Securities available for sale	$ 41,113	$ 41,800
Securities held to maturity	21,405	19,185
Derivative assets	748	959
Retained interests in securitizations	195	199
Financial liabilities:
Derivative liabilities	488	710
Carrying Amount [Member]
Financial assets:
Cash and cash equivalents	6,732	6,291
Restricted cash for securitization investors	361	874
Securities available for sale	41,113	41,800
Securities held to maturity	20,688	19,132
Net loans held for investment	194,530	192,884
Loans held for sale	709	218
Interest receivable	1,473	1,418
Derivative assets	748	959
Retained interests in securitizations	195	199
Financial liabilities:
Non-interest bearing deposits	24,920	22,643
Interest-bearing deposits	180,970	181,880
Securitized debt obligations	10,010	10,289
Senior and subordinated notes	16,628	13,134
Federal funds purchased and securities loaned or sold under agreements to repurchase	2,030	915
Other borrowings	10,446	16,316
Interest payable	309	307
Derivative liabilities	488	710
Estimated Fair Value [Member]
Financial assets:
Cash and cash equivalents	6,732	6,291
Restricted cash for securitization investors	361	874
Securities available for sale	41,113	41,800
Securities held to maturity	21,405	19,185
Net loans held for investment	199,138	198,138
Loans held for sale	715	219
Interest receivable	1,473	1,418
Derivative assets	748	959
Retained interests in securitizations	195	199
Financial liabilities:
Non-interest bearing deposits	24,920	22,643
Interest-bearing deposits	175,307	175,516
Securitized debt obligations	10,172	11,081
Senior and subordinated notes	17,279	13,715
Federal funds purchased and securities loaned or sold under agreements to repurchase	2,030	915
Other borrowings	10,453	16,324
Interest payable	309	307
Derivative liabilities	488	710
Level 1 [Member]
Financial assets:
Cash and cash equivalents	6,732	6,291
Restricted cash for securitization investors	361	874
Securities available for sale	1,342	960
Securities held to maturity	0	0
Net loans held for investment	0	0
Loans held for sale	0	0
Interest receivable	0	0
Derivative assets	4	3
Retained interests in securitizations	0	0
Financial liabilities:
Non-interest bearing deposits	24,920	22,643
Interest-bearing deposits	0	0
Securitized debt obligations	0	0
Senior and subordinated notes	0	0
Federal funds purchased and securities loaned or sold under agreements to repurchase	2,030	915
Other borrowings	0	0
Interest payable	0	0
Derivative liabilities	4	4
Level 2 [Member]
Financial assets:
Cash and cash equivalents	0	0
Restricted cash for securitization investors	0	0
Securities available for sale	37,552	37,510
Securities held to maturity	21,020	18,895
Net loans held for investment	0	0
Loans held for sale	715	219
Interest receivable	1,473	1,418
Derivative assets	694	906
Retained interests in securitizations	0	0
Financial liabilities:
Non-interest bearing deposits	0	0
Interest-bearing deposits	12,401	14,346
Securitized debt obligations	10,163	10,835
Senior and subordinated notes	17,279	13,715
Federal funds purchased and securities loaned or sold under agreements to repurchase	0	0
Other borrowings	10,453	16,324
Interest payable	309	307
Derivative liabilities	447	668
Level 3 [Member]
Financial assets:
Cash and cash equivalents	0	0
Restricted cash for securitization investors	0	0
Securities available for sale	2,219	3,330
Securities held to maturity	385	290
Net loans held for investment	199,138	198,138
Loans held for sale	0	0
Interest receivable	0	0
Derivative assets	50	50
Retained interests in securitizations	195	199
Financial liabilities:
Non-interest bearing deposits	0	0
Interest-bearing deposits	162,906	161,170
Securitized debt obligations	9	246
Senior and subordinated notes	0	0
Federal funds purchased and securities loaned or sold under agreements to repurchase	0	0
Other borrowings	0	0
Interest payable	0	0
Derivative liabilities	$ 37	$ 38

Business Segments - Additional Information (Detail)	6 Months Ended
Business Segments - Additional Information (Detail)	Jun. 30, 2014 Segment
Segment Reporting [Abstract]
Number of operating segments	3

Business Segments - Schedule of Segment Results and Reconciliation (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013	Dec. 31, 2013
Segment Reporting Information [Line Items]
Net interest income	$ 4,315	$ 4,553	$ 8,665	$ 9,123
Non-interest income	1,153	1,085	2,173	2,066
Total net revenue	5,468	5,638	10,838	11,189
Provision (benefit) for credit losses	704	762	1,439	1,647
PCCR intangible amortization	94	110	192	226
Core deposit intangible amortization	33	43	69	87
Total PCCR and core deposit intangible amortization	127	153	261	313
Other non-interest expense	2,852	2,865	5,650	5,696
Total non-interest expense	2,979	3,018	5,911	6,009
Income from continuing operations before income taxes	1,785	1,858	3,488	3,533
Income tax provision (benefit)	581	631	1,160	1,172
Income from continuing operations, net of tax	1,204	1,227	2,328	2,361
Period-end total loans held for investment	198,528	191,512	198,528	191,512	$ 197,199
Period-end total customer deposits	205,890	209,865	205,890	209,865	$ 204,523
Credit Card [Member]
Segment Reporting Information [Line Items]
Net interest income	2,461	2,804	4,986	5,634
Non-interest income	839	832	1,624	1,653
Total net revenue	3,300	3,636	6,610	7,287
Provision (benefit) for credit losses	549	713	1,107	1,456
PCCR intangible amortization	94	110	192	226
Core deposit intangible amortization	0	0	0	0
Total PCCR and core deposit intangible amortization	94	110	192	226
Other non-interest expense	1,625	1,709	3,253	3,441
Total non-interest expense	1,719	1,819	3,445	3,667
Income from continuing operations before income taxes	1,032	1,104	2,058	2,164
Income tax provision (benefit)	364	385	722	759
Income from continuing operations, net of tax	668	719	1,336	1,405
Period-end total loans held for investment	79,018	78,310	79,018	78,310
Period-end total customer deposits	0	0	0	0
Consumer Banking [Member]
Segment Reporting Information [Line Items]
Net interest income	1,431	1,478	2,864	2,956
Non-interest income	170	189	320	370
Total net revenue	1,601	1,667	3,184	3,326
Provision (benefit) for credit losses	143	67	283	242
PCCR intangible amortization	0	0	0	0
Core deposit intangible amortization	28	35	58	72
Total PCCR and core deposit intangible amortization	28	35	58	72
Other non-interest expense	910	875	1,810	1,728
Total non-interest expense	938	910	1,868	1,800
Income from continuing operations before income taxes	520	690	1,033	1,284
Income tax provision (benefit)	186	246	369	457
Income from continuing operations, net of tax	334	444	664	827
Period-end total loans held for investment	71,062	72,218	71,062	72,218
Period-end total customer deposits	169,153	169,789	169,153	169,789
Commercial Banking [Member]
Segment Reporting Information [Line Items]
Net interest income	436	402	857	803
Non-interest income	109	93	196	177
Total net revenue	545	495	1,053	980
Provision (benefit) for credit losses	12	(14)	52	(49)
PCCR intangible amortization	0	0	0	0
Core deposit intangible amortization	5	8	11	15
Total PCCR and core deposit intangible amortization	5	8	11	15
Other non-interest expense	262	220	511	434
Total non-interest expense	267	228	522	449
Income from continuing operations before income taxes	266	281	479	580
Income tax provision (benefit)	95	100	171	206
Income from continuing operations, net of tax	171	181	308	374
Period-end total loans held for investment	48,321	40,805	48,321	40,805
Period-end total customer deposits	31,440	30,869	31,440	30,869
Other [Member]
Segment Reporting Information [Line Items]
Net interest income	(13)	(131)	(42)	(270)
Non-interest income	35	(29)	33	(134)
Total net revenue	22	(160)	(9)	(404)
Provision (benefit) for credit losses	0	(4)	(3)	(2)
PCCR intangible amortization	0	0	0	0
Core deposit intangible amortization	0	0	0	0
Total PCCR and core deposit intangible amortization	0	0	0	0
Other non-interest expense	55	61	76	93
Total non-interest expense	55	61	76	93
Income from continuing operations before income taxes	(33)	(217)	(82)	(495)
Income tax provision (benefit)	(64)	(100)	(102)	(250)
Income from continuing operations, net of tax	31	(117)	20	(245)
Period-end total loans held for investment	127	179	127	179
Period-end total customer deposits	$ 5,297	$ 9,207	$ 5,297	$ 9,207

Commitments, Contingencies, Guarantees, and Others - Additional Information (Detail)	3 Months Ended		6 Months Ended
	Jun. 30, 2014 USD ($) Subsidiary	Jun. 30, 2013 USD ($)	Jun. 30, 2014 USD ($) Subsidiary Contracts MortgageLoan Plaintiff	Jun. 30, 2013 USD ($)	Mar. 31, 2014 USD ($)	Dec. 31, 2013 USD ($)	Mar. 31, 2013 USD ($)	Dec. 31, 2012 USD ($)	Sep. 30, 2010 USD ($)
Commitments, Contingencies And Guarantees [Line Items]
Maximum credit exposure	$ 14,000,000		$ 14,000,000			$ 16,000,000
Recorded liability	13,000,000		13,000,000			15,000,000
Contractual amounts of standby letters of credit and commercial letters of credit	2,100,000,000		2,100,000,000			2,000,000,000
Carrying value of outstanding letters of credit	3,000,000		3,000,000			4,000,000
Fair amount of loss sharing agreements	33,000,000		33,000,000			14,000,000
Additional collateral or recourse provisions			0
Payment protection insurance reserve	$ 169,000,000		$ 169,000,000			169,000,000
Number of subsidiaries acquired that originated residential mortgage loans \| Subsidiary	3		3
Original principal balance of mortgage loans originated and sold to non-affiliates by subsidiaries between 2005 and 2008	$ 111,000,000,000		$ 111,000,000,000
Percentage of original principal balance covered by bond insurance			48.00%
Original principal balance of mortgage loans originated and sold by subsidiaries between 2005 and 2008 into Uninsured Securitizations	48,000,000,000		$ 48,000,000,000
Original principal balance of mortgage loans originated and sold by subsidiaries between 2005 and 2008 to private investors	22,000,000,000		22,000,000,000
Original principal balance of mortgage loans originated and sold by subsidiaries between 2005 and 2008 to various known and unknown investors			10,000,000,000
Unpaid principal balance	24,000,000,000		24,000,000,000
Active loan losses	21,000,000,000		$ 21,000,000,000
Minimum number of days past due for delinquent loan status			90 days
Original principal balance of mortgage loans lacking information about the current holders or underlying credit performance			$ 5,000,000,000
Open repurchase requests	2,747,000,000		2,747,000,000			2,825,000,000		$ 2,419,000,000
Original principal balance of mortgage loans originated and sold by subsidiaries between 2005 and 2008 into Active Insured Securitizations	16,000,000,000		16,000,000,000
Reserve liability	1,012,000,000	$ 1,156,000,000	1,012,000,000	$ 1,156,000,000	$ 1,128,000,000	1,172,000,000	$ 994,000,000	899,000,000
Benefit for mortgage representation and warranty losses			51,000,000
Net realized losses	98,000,000	$ 21,000,000	109,000,000	$ 23,000,000
High end of range of estimated reasonably possible future losses from representation and warranty claims	2,500,000,000		2,500,000,000			2,600,000,000
Estimated reasonably possible future losses	250,000,000		250,000,000
Payments by defendants to the individual plaintiffs			$ 6,600,000,000
Basis points of certain interchange transactions			0.10%
Interchange transactions period			Eight months
Reduction in Visa-related indemnification liabilities			$ 91,000,000
Fair value of indemnification guarantee to Visa	0		0
Alleged value equivalent to principal balance of six securitizations			$ 5,200,000,000
Statute of limitations			In January 2014, the court granted GreenPoint's motion to dismiss based on the statute of limitations, ruling that New York's six-year statute of limitations began running no later than the time of the mortgage securitization.
Minimum [Member]
Commitments, Contingencies And Guarantees [Line Items]
Financial guarantees expiration year			2014
Maximum [Member]
Commitments, Contingencies And Guarantees [Line Items]
Financial guarantees expiration year			2025
Beech Street Capital [Member]
Commitments, Contingencies And Guarantees [Line Items]
Business acquisition date			Nov. 01, 2013
Capital One Home Loans, LLC [Member]
Commitments, Contingencies And Guarantees [Line Items]
Acquisition date			2005-02
GreenPoint [Member]
Commitments, Contingencies And Guarantees [Line Items]
Acquisition date			2006-12
Chevy Chase Bank (CCB) [Member]
Commitments, Contingencies And Guarantees [Line Items]
Acquisition date			2009-02
U.S. Bank Litigation [Member]
Commitments, Contingencies And Guarantees [Line Items]
Number of mortgage loans in disputed portfolio \| MortgageLoan			30,000
Aggregate original principal balance	1,800,000,000		$ 1,800,000,000
Number of contracts pursuant to GreenPoint sold \| Contracts			2
Number of securities issued by trust \| Plaintiff			2
DBSP Litigation [Member]
Commitments, Contingencies And Guarantees [Line Items]
Aggregate original principal balance									$ 353,000,000
RMBS Trusts [Member]
Commitments, Contingencies And Guarantees [Line Items]
Aggregate original principal balance	3,400,000,000		$ 3,400,000,000
LXS Trusts Litigation [Member]
Commitments, Contingencies And Guarantees [Line Items]
Aggregate original principal balance	915,000,000		915,000,000
GSE's [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original principal balance of mortgage loans originated and sold to non-affiliates by subsidiaries between 2005 and 2008	11,000,000,000		11,000,000,000
Loans sold 2005 to 2008			27,000,000,000
Open repurchase requests	29,000,000		29,000,000			89,000,000		59,000,000
Insured Securitizations [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original principal balance of mortgage loans originated and sold to non-affiliates by subsidiaries between 2005 and 2008	20,000,000,000		20,000,000,000
Open repurchase requests	870,000,000		870,000,000			1,614,000,000		1,579,000,000
Active Insured Securitizations [Member]
Commitments, Contingencies And Guarantees [Line Items]
Loans sold 2005 to 2008			16,000,000,000
Inactive Insured Securitizations [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original principal balance of mortgage loans originated and sold to non-affiliates by subsidiaries between 2005 and 2008	4,000,000,000		4,000,000,000
Uninsured Securitizations and Other [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original principal balance of mortgage loans originated and sold to non-affiliates by subsidiaries between 2005 and 2008	48,000,000,000		48,000,000,000
Original principal balance of mortgage loans originated and sold by subsidiaries between 2005 and 2008 into unknown current ownership	80,000,000,000		80,000,000,000
Open repurchase requests	1,848,000,000		1,848,000,000			$ 1,122,000,000		$ 781,000,000
Private Investors [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original principal balance of mortgage loans originated and sold by subsidiaries between 2005 and 2008 to private investors	$ 22,000,000,000		$ 22,000,000,000

Commitments, Contingencies, Guarantees, and Others - Schedule of Open Claims in Pipeline (Detail) - USD ($) $ in Millions	6 Months Ended	12 Months Ended
	Jun. 30, 2014	Dec. 31, 2013
Commitments, Contingencies And Guarantees [Line Items]
Open claims, beginning balance	$ 2,825	$ 2,419
Gross new demands received	755	634
Loans repurchased/made whole	(27)	(81)
Demands rescinded	(806)	(147)
Open claims, ending balance	2,747	2,825
GSE's [Member]
Commitments, Contingencies And Guarantees [Line Items]
Open claims, beginning balance	89	59
Gross new demands received	16	203
Loans repurchased/made whole	(25)	(49)
Demands rescinded	(51)	(124)
Open claims, ending balance	29	89
Insured Securitizations [Member]
Commitments, Contingencies And Guarantees [Line Items]
Open claims, beginning balance	1,614	1,579
Gross new demands received	1	40
Loans repurchased/made whole	0	(5)
Demands rescinded	(745)	0
Open claims, ending balance	870	1,614
Uninsured Securitizations and Other [Member]
Commitments, Contingencies And Guarantees [Line Items]
Open claims, beginning balance	1,122	781
Gross new demands received	738	391
Loans repurchased/made whole	(2)	(27)
Demands rescinded	(10)	(23)
Open claims, ending balance	$ 1,848	$ 1,122

Commitments, Contingencies, Guarantees, and Others - Schedule of Changes in Representation and Warranty Reserve (Detail) - USD ($) $ in Millions	3 Months Ended		6 Months Ended
	Jun. 30, 2014	Jun. 30, 2013	Jun. 30, 2014	Jun. 30, 2013
Commitment And Contingencies [Line Items]
Representation and warranty repurchase reserve, beginning of period	$ 1,128	$ 994	$ 1,172	$ 899
Provision (benefit) for mortgage representation and warranty losses	(18)	183	(51)	280
Net realized losses	(98)	(21)	(109)	(23)
Representation and warranty repurchase reserve, end of period	1,012	1,156	1,012	1,156
Continuing Operations [Member]
Commitment And Contingencies [Line Items]
Provision (benefit) for mortgage representation and warranty losses	(29)	(4)	(15)	(14)
Discontinued Operations [Member]
Commitment And Contingencies [Line Items]
Provision (benefit) for mortgage representation and warranty losses	$ 11	$ 187	$ (36)	$ 294

Commitments, Contingencies, Guarantees, and Others - Schedule of Allocation of Representation and Warranty Reserves (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Mar. 31, 2014	Dec. 31, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012
Commitments, Contingencies And Guarantees [Line Items]
Reserve liability	$ 1,012	$ 1,128	$ 1,172	$ 1,156	$ 994	$ 899
GSEs and Active Insured Securitizations [Member]
Commitments, Contingencies And Guarantees [Line Items]
Reserve liability	783		965
Inactive Insured Securitizations and Others [Member]
Commitments, Contingencies And Guarantees [Line Items]
Reserve liability	229		$ 207
2005 to 2008 Year [Member]
Commitments, Contingencies And Guarantees [Line Items]
Loans sold 2005 to 2008	111
2005 to 2008 Year [Member] \| GSEs and Active Insured Securitizations [Member]
Commitments, Contingencies And Guarantees [Line Items]
Loans sold 2005 to 2008	27
2005 to 2008 Year [Member] \| Inactive Insured Securitizations and Others [Member]
Commitments, Contingencies And Guarantees [Line Items]
Loans sold 2005 to 2008	$ 84

Loans - Credit Card: Risk Profile by Geographic Region and Delinquency Status (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 79,018	$ 81,305
Credit Card [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	79,018	81,305
Amount, 30+ day delinquencies	2,343	2,881
Amount, 90+ day delinquencies	$ 1,007	$ 1,328
% of Total	100.00%	100.00%
Percentage, 30+ day delinquencies	2.97%	3.54%
Percentage, 90+ day delinquencies	1.27%	1.63%
Credit Card [Member] \| California [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 7,788	$ 7,940
% of Total	9.90%	9.80%
Credit Card [Member] \| New York [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 5,118	$ 5,277
% of Total	6.50%	6.50%
Credit Card [Member] \| Texas [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 4,877	$ 4,993
% of Total	6.20%	6.10%
Credit Card [Member] \| Florida [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 4,253	$ 4,325
% of Total	5.40%	5.30%
Credit Card [Member] \| Illinois [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 3,462	$ 3,603
% of Total	4.40%	4.40%
Credit Card [Member] \| Pennsylvania [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 3,276	$ 3,442
% of Total	4.10%	4.20%
Credit Card [Member] \| Ohio [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 2,822	$ 2,965
% of Total	3.60%	3.60%
Credit Card [Member] \| New Jersey [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 2,631	$ 2,736
% of Total	3.30%	3.40%
Credit Card [Member] \| Michigan [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 2,484	$ 2,595
% of Total	3.10%	3.20%
Credit Card [Member] \| Other [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 34,454	$ 35,379
% of Total	43.60%	43.60%
Credit Card [Member] \| Total Domestic Credit Card Loans [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 71,165	$ 73,255
% of Total	90.10%	90.10%
Credit Card [Member] \| Canada [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 4,257	$ 4,503
% of Total	5.40%	5.50%
Credit Card [Member] \| United Kingdom [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 3,596	$ 3,547
% of Total	4.50%	4.40%
Credit Card [Member] \| Total International Credit Card [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 7,853	$ 8,050
% of Total	9.90%	9.90%
Loans [Member] \| Credit Card [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 78,981	$ 81,242
% of Total	99.90%	99.90%
Loans [Member] \| Credit Card [Member] \| California [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 7,784	$ 7,934
% of Total	9.90%	9.80%
Loans [Member] \| Credit Card [Member] \| New York [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 5,114	$ 5,271
% of Total	6.50%	6.50%
Loans [Member] \| Credit Card [Member] \| Texas [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 4,874	$ 4,989
% of Total	6.20%	6.10%
Loans [Member] \| Credit Card [Member] \| Florida [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 4,251	$ 4,321
% of Total	5.40%	5.30%
Loans [Member] \| Credit Card [Member] \| Illinois [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 3,460	$ 3,600
% of Total	4.40%	4.40%
Loans [Member] \| Credit Card [Member] \| Pennsylvania [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 3,274	$ 3,439
% of Total	4.10%	4.20%
Loans [Member] \| Credit Card [Member] \| Ohio [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 2,820	$ 2,963
% of Total	3.60%	3.60%
Loans [Member] \| Credit Card [Member] \| New Jersey [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 2,630	$ 2,734
% of Total	3.30%	3.40%
Loans [Member] \| Credit Card [Member] \| Michigan [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 2,483	$ 2,593
% of Total	3.10%	3.20%
Loans [Member] \| Credit Card [Member] \| Other [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 34,438	$ 35,348
% of Total	43.50%	43.50%
Loans [Member] \| Credit Card [Member] \| Total Domestic Credit Card Loans [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 71,128	$ 73,192
% of Total	90.00%	90.00%
Loans [Member] \| Credit Card [Member] \| Canada [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 4,257	$ 4,503
% of Total	5.40%	5.50%
Loans [Member] \| Credit Card [Member] \| United Kingdom [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 3,596	$ 3,547
% of Total	4.50%	4.40%
Loans [Member] \| Credit Card [Member] \| Total International Credit Card [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 7,853	$ 8,050
% of Total	9.90%	9.90%
Acquired Loans [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 37	$ 63
Acquired Loans [Member] \| Credit Card [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 37	$ 63
% of Total	0.10%	0.10%
Acquired Loans [Member] \| Credit Card [Member] \| California [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 4	$ 6
% of Total	0.00%	0.00%
Acquired Loans [Member] \| Credit Card [Member] \| New York [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 4	$ 6
% of Total	0.00%	0.00%
Acquired Loans [Member] \| Credit Card [Member] \| Texas [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 3	$ 4
% of Total	0.00%	0.00%
Acquired Loans [Member] \| Credit Card [Member] \| Florida [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 2	$ 4
% of Total	0.00%	0.00%
Acquired Loans [Member] \| Credit Card [Member] \| Illinois [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 2	$ 3
% of Total	0.00%	0.00%
Acquired Loans [Member] \| Credit Card [Member] \| Pennsylvania [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 2	$ 3
% of Total	0.00%	0.00%
Acquired Loans [Member] \| Credit Card [Member] \| Ohio [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 2	$ 2
% of Total	0.00%	0.00%
Acquired Loans [Member] \| Credit Card [Member] \| New Jersey [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 1	$ 2
% of Total	0.00%	0.00%
Acquired Loans [Member] \| Credit Card [Member] \| Michigan [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 1	$ 2
% of Total	0.00%	0.00%
Acquired Loans [Member] \| Credit Card [Member] \| Other [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 16	$ 31
% of Total	0.10%	0.10%
Acquired Loans [Member] \| Credit Card [Member] \| Total Domestic Credit Card Loans [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 37	$ 63
% of Total	0.10%	0.10%
Acquired Loans [Member] \| Credit Card [Member] \| Canada [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 0	$ 0
% of Total	0.00%	0.00%
Acquired Loans [Member] \| Credit Card [Member] \| United Kingdom [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 0	$ 0
% of Total	0.00%	0.00%
Acquired Loans [Member] \| Credit Card [Member] \| Total International Credit Card [Member]
Credit Card Risk Profile By Geographic Region And Delinquency Status [Line Items]
Total credit card	$ 0	$ 0
% of Total	0.00%	0.00%

Loans - Home Loan: Risk Profile by Vintage, Geography, Lien Priority and Interest Rate Type (Detail) - USD ($) $ in Millions	Jun. 30, 2014	Dec. 31, 2013
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 32,644	$ 35,282
% of Total Home Loans	100.00%	100.00%
Fixed Rate [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 5,632	$ 5,912
% of Total Home Loans	17.30%	16.70%
Adjustable Rate [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 27,012	$ 29,370
% of Total Home Loans	82.70%	83.30%
Origination Year 2005 or Before [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 6,412	$ 6,893
% of Total Home Loans	19.70%	19.50%
Origination Year 2006 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 2,885	$ 2,986
% of Total Home Loans	8.80%	8.50%
Origination Year 2007 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 5,398	$ 5,639
% of Total Home Loans	16.50%	15.90%
Origination Year 2008 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 4,048	$ 4,296
% of Total Home Loans	12.40%	12.20%
Origination Year 2009 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 2,398	$ 2,660
% of Total Home Loans	7.30%	7.60%
Origination Year 2010 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 3,738	$ 4,393
% of Total Home Loans	11.50%	12.50%
Origination Year 2011 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 4,254	$ 4,914
% of Total Home Loans	13.00%	13.90%
Origination Year 2012 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 2,383	$ 2,723
% of Total Home Loans	7.30%	7.70%
Origination Year 2013 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 778	$ 778
% of Total Home Loans	2.40%	2.20%
Origination Year 2014 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 350
% of Total Home Loans	1.10%
1st Lien [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 31,207	$ 33,788
% of Total Home Loans	95.60%	95.80%
2nd Lien [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,437	$ 1,494
% of Total Home Loans	4.40%	4.20%
California [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 7,546	$ 8,163
% of Total Home Loans	23.10%	23.20%
New York [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 2,603	$ 2,767
% of Total Home Loans	8.00%	7.80%
Illinois [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 2,066	$ 2,271
% of Total Home Loans	6.30%	6.40%
Maryland [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,817	$ 1,913
% of Total Home Loans	5.60%	5.40%
New Jersey [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,662	$ 1,771
% of Total Home Loans	5.10%	5.00%
Virginia [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,629	$ 1,718
% of Total Home Loans	5.00%	4.90%
Florida [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,512	$ 1,654
% of Total Home Loans	4.60%	4.70%
Arizona [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,409	$ 1,530
% of Total Home Loans	4.30%	4.40%
Washington [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,275	$ 1,402
% of Total Home Loans	3.90%	4.00%
Louisiana [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,273	$ 1,329
% of Total Home Loans	3.90%	3.70%
Other [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 9,852	$ 10,764
% of Total Home Loans	30.20%	30.50%
Non-PCI Loans [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 6,930	$ 7,098
% of Total Home Loans	21.20%	20.10%
Non-PCI Loans [Member] \| Fixed Rate [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 2,473	$ 2,478
% of Total Home Loans	7.60%	7.00%
Non-PCI Loans [Member] \| Adjustable Rate [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 4,457	$ 4,620
% of Total Home Loans	13.60%	13.10%
Non-PCI Loans [Member] \| Origination Year 2005 or Before [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 2,638	$ 2,868
% of Total Home Loans	8.10%	8.10%
Non-PCI Loans [Member] \| Origination Year 2006 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 483	$ 521
% of Total Home Loans	1.50%	1.50%
Non-PCI Loans [Member] \| Origination Year 2007 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 340	$ 363
% of Total Home Loans	1.00%	1.00%
Non-PCI Loans [Member] \| Origination Year 2008 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 198	$ 212
% of Total Home Loans	0.60%	0.60%
Non-PCI Loans [Member] \| Origination Year 2009 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 114	$ 129
% of Total Home Loans	0.30%	0.40%
Non-PCI Loans [Member] \| Origination Year 2010 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 126	$ 142
% of Total Home Loans	0.40%	0.40%
Non-PCI Loans [Member] \| Origination Year 2011 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 239	$ 259
% of Total Home Loans	0.70%	0.70%
Non-PCI Loans [Member] \| Origination Year 2012 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,774	$ 1,918
% of Total Home Loans	5.50%	5.40%
Non-PCI Loans [Member] \| Origination Year 2013 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 689	$ 686
% of Total Home Loans	2.10%	2.00%
Non-PCI Loans [Member] \| Origination Year 2014 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 329
% of Total Home Loans	1.00%
Non-PCI Loans [Member] \| 1st Lien [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 5,880	$ 6,020
% of Total Home Loans	18.00%	17.10%
Non-PCI Loans [Member] \| 2nd Lien [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,050	$ 1,078
% of Total Home Loans	3.20%	3.00%
Non-PCI Loans [Member] \| California [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 978	$ 1,010
% of Total Home Loans	3.00%	2.90%
Non-PCI Loans [Member] \| New York [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,434	$ 1,502
% of Total Home Loans	4.40%	4.20%
Non-PCI Loans [Member] \| Illinois [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 86	$ 88
% of Total Home Loans	0.20%	0.20%
Non-PCI Loans [Member] \| Maryland [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 432	$ 418
% of Total Home Loans	1.30%	1.20%
Non-PCI Loans [Member] \| New Jersey [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 354	$ 362
% of Total Home Loans	1.10%	1.00%
Non-PCI Loans [Member] \| Virginia [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 369	$ 351
% of Total Home Loans	1.10%	1.00%
Non-PCI Loans [Member] \| Florida [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 170	$ 177
% of Total Home Loans	0.50%	0.50%
Non-PCI Loans [Member] \| Arizona [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 90	$ 91
% of Total Home Loans	0.30%	0.30%
Non-PCI Loans [Member] \| Washington [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 98	$ 100
% of Total Home Loans	0.30%	0.30%
Non-PCI Loans [Member] \| Louisiana [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,230	$ 1,282
% of Total Home Loans	3.80%	3.60%
Non-PCI Loans [Member] \| Other [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,689	$ 1,717
% of Total Home Loans	5.20%	4.90%
PCI Loans [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 25,714	$ 28,184
% of Total Home Loans	78.80%	79.90%
PCI Loans [Member] \| Fixed Rate [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 3,159	$ 3,434
% of Total Home Loans	9.70%	9.70%
PCI Loans [Member] \| Adjustable Rate [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 22,555	$ 24,750
% of Total Home Loans	69.10%	70.20%
PCI Loans [Member] \| Origination Year 2005 or Before [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 3,774	$ 4,025
% of Total Home Loans	11.60%	11.40%
PCI Loans [Member] \| Origination Year 2006 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 2,402	$ 2,465
% of Total Home Loans	7.30%	7.00%
PCI Loans [Member] \| Origination Year 2007 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 5,058	$ 5,276
% of Total Home Loans	15.50%	14.90%
PCI Loans [Member] \| Origination Year 2008 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 3,850	$ 4,084
% of Total Home Loans	11.80%	11.60%
PCI Loans [Member] \| Origination Year 2009 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 2,284	$ 2,531
% of Total Home Loans	7.00%	7.20%
PCI Loans [Member] \| Origination Year 2010 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 3,612	$ 4,251
% of Total Home Loans	11.10%	12.10%
PCI Loans [Member] \| Origination Year 2011 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 4,015	$ 4,655
% of Total Home Loans	12.30%	13.20%
PCI Loans [Member] \| Origination Year 2012 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 609	$ 805
% of Total Home Loans	1.80%	2.30%
PCI Loans [Member] \| Origination Year 2013 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 89	$ 92
% of Total Home Loans	0.30%	0.20%
PCI Loans [Member] \| Origination Year 2014 [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 21
% of Total Home Loans	0.10%
PCI Loans [Member] \| 1st Lien [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 25,327	$ 27,768
% of Total Home Loans	77.60%	78.70%
PCI Loans [Member] \| 2nd Lien [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 387	$ 416
% of Total Home Loans	1.20%	1.20%
PCI Loans [Member] \| California [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 6,568	$ 7,153
% of Total Home Loans	20.10%	20.30%
PCI Loans [Member] \| New York [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,169	$ 1,265
% of Total Home Loans	3.60%	3.60%
PCI Loans [Member] \| Illinois [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,980	$ 2,183
% of Total Home Loans	6.10%	6.20%
PCI Loans [Member] \| Maryland [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,385	$ 1,495
% of Total Home Loans	4.30%	4.20%
PCI Loans [Member] \| New Jersey [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,308	$ 1,409
% of Total Home Loans	4.00%	4.00%
PCI Loans [Member] \| Virginia [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,260	$ 1,367
% of Total Home Loans	3.90%	3.90%
PCI Loans [Member] \| Florida [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,342	$ 1,477
% of Total Home Loans	4.10%	4.20%
PCI Loans [Member] \| Arizona [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,319	$ 1,439
% of Total Home Loans	4.00%	4.10%
PCI Loans [Member] \| Washington [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 1,177	$ 1,302
% of Total Home Loans	3.60%	3.70%
PCI Loans [Member] \| Louisiana [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 43	$ 47
% of Total Home Loans	0.10%	0.10%
PCI Loans [Member] \| Other [Member]
Home Loans Risk Profile [Line Items]
Mortgage loans	$ 8,163	$ 9,047
% of Total Home Loans	25.00%	25.60%

Commitments, Contingencies, Guarantees, and Others - Schedule of Unpaid Principal Balance of Mortgage Loans Originated and Sold to Third Parties Based on Category of Purchaser (Detail) - USD ($) $ in Billions	Jun. 30, 2014	Dec. 31, 2013
Commitments, Contingencies And Guarantees [Line Items]
Estimated Unpaid Principal Balance	$ 24	$ 26
2005 to 2008 Year [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	111
2008 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	4
2007 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	21
2006 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	41
2005 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	45
GSE's [Member]
Commitments, Contingencies And Guarantees [Line Items]
Estimated Unpaid Principal Balance	3	3
GSE's [Member] \| 2005 to 2008 Year [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	11
GSE's [Member] \| 2008 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	1
GSE's [Member] \| 2007 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	4
GSE's [Member] \| 2006 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	3
GSE's [Member] \| 2005 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	3
Insured Securitizations [Member]
Commitments, Contingencies And Guarantees [Line Items]
Estimated Unpaid Principal Balance	4	5
Insured Securitizations [Member] \| 2005 to 2008 Year [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	20
Insured Securitizations [Member] \| 2008 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	0
Insured Securitizations [Member] \| 2007 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	2
Insured Securitizations [Member] \| 2006 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	8
Insured Securitizations [Member] \| 2005 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	10
Uninsured Securitizations and Other [Member]
Commitments, Contingencies And Guarantees [Line Items]
Estimated Unpaid Principal Balance	17	$ 18
Uninsured Securitizations and Other [Member] \| 2005 to 2008 Year [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	80
Uninsured Securitizations and Other [Member] \| 2008 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	3
Uninsured Securitizations and Other [Member] \| 2007 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	15
Uninsured Securitizations and Other [Member] \| 2006 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	30
Uninsured Securitizations and Other [Member] \| 2005 [Member]
Commitments, Contingencies And Guarantees [Line Items]
Original Principal Balance	$ 32